CONFERENCE ON RBM FOR M&E OF PUBLIC

SECTOR PROGRAMS

New Delhi, 14 17 February 2017

Huong Thu Ngo

Program Officer, Research and Planning Department
Asian Productivity Organization
AGENDA

1 Introduction of the APO

2 APO Public-sector Productivity Initiatives & Activities

3 Results-based Monitoring and Evaluation of the APO

CONFERENCE ON RBM FOR M&E OF PUBLIC SECTOR
PROGRAMS

1 Introduction of the APO

2 APO Public-sector Productivity Initiatives & Activities

3 Results-based Monitoring and Evaluation of the APO

 What Is the APO?
Established in 1961, the APO is
a regional intergovernmental
organization with a mission to
contribute to the sustainable
socioeconomic development
of Asia and the Pacific through
enhancing productivity.

The APO is nonpolitical,

nonprofit, and
nondiscriminatory.

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 Membership
20 member economies

Bangladesh (1982)
Cambodia (2004)
Republic of China (1961)
Fiji (1984)
Hong Kong (1963)
India (1961)
Indonesia (1968)
Islamic Republic of Iran (1965)
Japan (1961)
Republic of Korea (1961)
Lao PDR (2002)
Malaysia (1983)
Mongolia (1992)
Nepal (1961)
Pakistan (1961)
Philippines (1961)
Singapore (1969)
Sri Lanka (1966)
Thailand (1961)
Vietnam (1996)

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 APO Vision and Mission 20112020
Approved at the 53rd GBM 2011

Vision

To be the leading international organization on productivity

enhancement, enabling APO economies to be more
productive and competitive by 2020

Mission

Contribute to the sustainable socioeconomic

development of Asia and the Pacific through enhancing
productivity

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APO Strategic Directions 20112020
Approved at the 53rd GBM 2011

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Five Key Roles of the APO

Think Thank

Clearinghouse
for Productivity Catalyst
Information Serving its
member
countries

Institution Regional
Builder Adviser

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 Structure
Governing Body

Workshop Meeting of
Heads of NPOs

Secretariat
Secretary-General

Administration & Research &

Industry Agriculture
Finance Planning
Department Department
Department Department

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Governing Body Meeting (GBM) and
Workshop Meeting (WSM)
GBM
Supreme organ of the APO
Members: APO Directors of all member
economies
GBM is the annual meeting of the APO
Directors
Determines the APO biennial budget,
policy, strategy, direction, and membership

WSM
WSM is the annual meeting of Heads of
NPOs
Plans biennial programs
Strategic planning by NPO Heads

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National Productivity Organizations

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 Types of projects

Multicountry Individualcountry
Projects Projects
Technical Expert Services
Training courses Development of
Research Demonstration
Conferences Companies/Organizations
Observational Study Bilateral Cooperation
Missions Between NPOs
Workshops Institutional
e-Learning Courses Strengthening of NPOs
National Follow-up
Program

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 Program Coverage
Industry and Service Sectors
Socioeconomic Progress
Strengthening of SMEs
Knowledge Management
Interface Sector
Green Productivity
Integrated Community Development
Development of NPOs
Individual-country Programs
Individual-country Observational
Study Missions
Technical Expert Services
Information Program
General Management
Total Quality Management
Technology, IT, Innovation
Agriculture Sector
Agricultural Marketing and Processing
Sustainable Development of Agriculture
Development of Demonstration
Companies
Bilateral Cooperation Between NPOs
International Cooperation
Program
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International Cooperation Program

The APO collaborates with other international organizations such as the

ADB, ASEAN, Colombo Plan Secretariat, CIDRAP, ILO, UNDP, OECD, JICA
(Japan), and World Bank in its projects.

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1 Introduction of the APO

2 APO Public-sector Productivity Activities and Initiatives

3 Results-based Management of the APO

What is public sector productivity?
 Dimensions of Public-sector Productivity
Doing more with less
More outputs with same or fewer resources
Same amount of outputs with better quality using fewer resources
A large gain in quantity and/or quality of outputs through a
smaller increase in resources
Efficient use of taxpayers money in providing public services
Producing quality outputs
A productive organization is one that turns out a high level of good
quality outputs (policy or service) with its resources
Restoring public trust
The productivity field provides the means of improvement and
restoration of confidence in the government by giving the public
its moneys worth
Good governance
Productivity is a means of enhancing effectiveness of the public
sector in creating a conducive environment to increase
productivity in private sector production and in generating greater
impact on the well-being of citizens 17
Public-sector Productivity Improvement Benefits
 APOs Public-sector Productivity
Activities & Initiatives
Importance of Public Sector Productivity

2009 - 50th WSM in Manila stressed APOs engagement in

public sector and the APOs focus area of enhancing public
sector productivity.

Growing recognition of the importance of public sector in

the productivity movement

Increasing demand from member countries for public sector

productivity improvement programs.
Importance of Public-sector Productivity in APO MCs

Malaysia
Importance of Public-sector Productivity in APO MCs

Philippines
Importance of Public-sector Productivity in APO MCs
Singapore
Importance of Public-sector Productivity in APO MCs

PSP in National Development Plan (Dec 2016)

1 Bangladesh
5 Nepal

2 Indonesia 6 Philippines

3 IR Iran 7 Singapore

4 Malaysia 8 Thailand

9 Vietnam
 What the APO has done so far

Study Meeting on Public-

sector Productivity (Korea,
2009)

Public-sector Productivity Experts Meeting

(Japan, 2010)

Study Mission to non member

countries on Public-Sector
Productivity (Canada, 2010)
 What the APO has done so far
APO COE on PSP launching, Philippines
Workshop on Performance 26 November 2015
Management for Service-
sector Organizations
(Pakistan, 2012)
Workshop on RBM for NPOs
and Public-sector Organizations
(Manila, Oct 2014)
Workshop on Performance
Management and
Productivity Measurement
for Public sector
Organizations (Colombo
June 2015)
Workshop on RBM for Public-
sector Organizations (Hanoi,
June 2015)
Workshop on Performance
Management and
Productivity Measurement
for Public and Service
sector Organizations (Delhi,
2014)
APO Public Sector Productivity Program Framework

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APO Public-sector Productivity Framework

Objective:
To provide a common
understanding among
member countries
To emphasize key principles
that are vital to achieving
public-sector productivity,
and
To serve as a reference for
the APO and NPOs aiming
to improve public-sector
performance and the
quality of public service.

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APO Public-sector Productivity Framework
An action plan was then
proposed based on that
framework with emphasis to
deepen further the efforts
taken and to broaden the
possible impact.
Methods to improve public-
sector performance and the
quality of public service
Capacity-building activities
Creation of a center of
excellence, which also
facilitates research and best
practice sharing among
member countries.

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 Public-sector Productivity Activities & Initiatives
Six applicable tools & techniques:
1. Knowledge Management (KM)
2. Lean Management
3. Performance Management
4. Total Quality Management (TQM)
5. Benchmarking
6. Quality Awards

Scopes: Need of collaborations of all :

1. Central & local governments
2. Public service agencies
3. Public enterprises

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 APO Center of Excellence on Public-sector
Productivity (COE on PSP)

57th Session of the Governing Body in Bangkok, Thailand, in

April 2015 approved the establishment of the APO COE on PSP
under the auspice of the DAP.
.
The COE aims to support the APO in the promotion and
enhancement of productivity among public-sector
organizations in member economies.

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 APO Center of Excellence on Public-sector
Productivity (COE on PSP)

1) Research Mission on Recent Trends in Public-sector

Productivity and Performance in Europe
2) Undertaking Need Assessment of Member Countries
3) Capacity-building Initiatives: Expert Meeting for
Development of a Course Manual on Developing
Productivity Specialists in Public-sector Productivity
4) Developing a Training Manual for Capacity Building of the
Public Sector
5) Review of the APO PSP Framework

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1 Introduction of the APO

2 APO Public-sector Productivity Activities and Initiatives

3 Results-based Monitoring and Evaluation

Why Results-based Monitoring and Evaluation?

RBM is one of the effective tools that can be applied to

achieve quantum leaps in the productivity of these public-
sector organizations.
RBM can lead to enhancing the quality of services, increasing
stakeholder satisfaction, and improving the overall cost-
effectiveness and transparency of service organizations.
Previous APO Projects implemented did not zero in M&E

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APO Roadmap 2020 Architecture

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APO Monitoring and Evaluation System

APO Program Level - Output and Outcomes

NPO/ Country Level Outcomes and Impacts

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Way forward

3 Building Capacities for Results-

based Monitoring and Evaluation

2 Development of Key Performance

Indicators

1 Development of Review Mechanism

 Thank you!
Huong Thu Ngo
Program Officer, Research and Planning Department
Asian Productivity Organization
Leaf Square Hongo Building, 2F
1-24-1 Hongo, Bunkyo-ku, Tokyo 113-0033, Japan
Phone (Main): 81-3-3830-0411 Fax (Main): 81-3-5840-5322
e-Mail: hngo@apo-tokyo.org
www.apo-tokyo.org