Documente Academic
Documente Profesional
Documente Cultură
Surviving
Japan
a n d T o k y o
FIX DESIGN
HinoMaple
dru.tang@hinomaple.com
www.hinomaple.com
Ordering Information
Copies of this book are available online at www.hinomaple.com
All photos except when noted below are Copyright by Andrew (Dru) Tang
Photo of the Japanese Immigration Card is part of the public domain and scanned by
(Immigration Bureau, Ministry of Justice of Japan)
Photo of the Japanese Customs Card is a scanned copy.
Photo of the Pasmo Card is Copyright by Derek Wallace
Photo of the Ryokan is Copyright by Jeremy & Melody Herve
Photo of the Capsule Hotel is Copyright by Kana Nishimura
Photos of Tokyo city by Dennis Lo
This guidebook is designed to help you get into, around, and out of Japan, specifically
Tokyo. Tokyo is the main international hub with Osaka being the secondary
international hub. There are several international airports in Japan, but this guide
focuses on Tokyo. Most of the processes of getting into Japan will be the same
regardless of where or how you enter Japan. Tokyo is the largest city in Japan, thus
it will have greater transportation opportunities as well as options for activities.
Getting around the other major cities in Japan will generally be the same. If you are
planning to travel to the rural areas of Japan, things will not be the same but it wont
be that different.
This guidebook is split into two parts. The first part has detailed information, photos,
and useful phrases to aid you in getting in and around Tokyo and by proxy, Japan.
Following the detailed information is the appendix, a reference of information and
phrases to help you in your journeys.
This guidebook has been a culmination of my own personal experience living and
travelling throughout Japan and the world. I arrived in Japan for the first time in
2005 and have lived here ever since. I have travelled extensively throughout Tokyo
and have been to over half of Japan. I am usually travelling to both Narita and
Haneda Airport at least once a year and through my company, HinoMaple, I have been
able to keep up to date on changes to the transportation through both airports. If you
have any questions, or would like help to plan your trip to Japan, please head over
to HinoMaple (www.hinomaple.com) to get information about my travel services. If
you would like to read more about Japan, feel free to check out my blog (http://blog.
hinomaple.com) which is updated twice a week. I am also in various different social
media. Full information is available at both my blog and HinoMaple.
If any information is wrong, out of date, or you do not agree with it, feel free to let
me know. You can e-mail me at dru.tang@hinomaple.com with any concerns. Any
information changes will be made in future versions of this book.
If you are reading this book and havent paid for it, you have obtained it illegally. I am
an independent author who is trying to make a living. Feel free to use this guidebook
either way, but if you feel it was helpful for you in planning your trip to Japan, please
purchase it legally from my website HinoMaple. (www.hinomaple.com)
If you would like personalized help getting in and around Tokyo, I offer concierge FIX DESIGN
services and orientation services for people visiting Japan or coming to live in Japan.
Please visit HinoMaple for information. (www.hinomaple.com)
3
Table of Contents
Arriving in Japan
Arrivals
Narita Airport
Haneda Airport
Useful Phrases
Transportation
Local Trains
Local Train Tickets
Bullet Trains
Taxis
Buses
Useful Phrases
Accommodation
Types of Accommodation
Useful Phrases
Shopping
Money
Payment
Sizes
Vending Machines
Coin Lockers
Useful Phrases
Cultural Activities
Temples & Shrines
Museums & Galleries
Onsen
Useful Phrases
Appendix
Holidays in Japan
People with Disabilities
Emergency Numbers & Phrases (Needs to be written)
Numbers, Dates, & Colours
Train Map
5
Arriving in Japan
page 7
Arrivals
Helping you arrive in Japan
Narita Airport
Helping you to your
hotel from Narita
page 27
There are two major ports of entry into Tokyo. Narita Airport is the major international airport
while Haneda Airport focuses mainly on domestic flights. Several international flights do operate
from Haneda Airport and all immigration procedures are the same for all international airports in
Japan.
All arriving international flights go through the same procedures at all airports. Upon arriving
at your gate, follow all of the signs to the quarantine inspection and immigration. You will first
pass through quarantine, then go through immigration. After immigration, you can pick up your
luggage and proceed through customs before getting out of the secure area of the airport.
Disembarkation &
Embarkation Card
Flight Information
You will need to provide both your arriving and
departing flight information.
Customs Declaration Card
Hotel Information
(Including Address or nearest Station)
If you plan to stay in several hotels, having the
information for your first hotel is sufficient for most
travellers.
Customs Declaration Card
Travel Itinerary
7
Quarantine Receive your documents and
proceed to the baggage claim.
Immigration
As with any other airport in the world, after
immigration, head directly to the baggage
claim to pick up your bags.
For any visitor to Japan, including those
arriving for the first time on a working holiday
visa, you must go to the Foreign Passport
line. There are generally 3 lines, Foreign
Passport, Foreign Resident, and Japanese
Citizen. For Narita Airport, expect lines to take
up to 1 hour to get through immigration during
the busiest times. Do note that Japan requires
all foreign nationals to be photographed as
well as have both index fingers scanned. The
following steps will guide you through the basic
flow of immigration.
After you pick up your baggage, head to the If you are carrying over 1 million (or the
final customs gate. If you have nothing to equivalent) in cash or cash equivalent, you are
declare, proceed to the green line. If you have required to declare it. This is standard in most
to declare something, proceed to the red line. countries to prevent money laundering.
9
Connecting to Domestic Flights Domestic Flights
If you are travelling on Japan Airlines or All Domestic flights are not as restrictive as
Nippon Airways, you need to be aware that international flights. While the same carry-on
most international flights arrive and depart rules apply, you are generally allowed to check
at Narita Airport and most domestic flights in for your flight up to 1 hour before your flight.
arrive and depart at Haneda Airport. If you It is better to arrive early but they have special
are transferring between airports and taking a lines if you are running late for your flight. Both
flight within a 24 hour period, you are generally Japan Airlines and All Nippon Airways minimize
allowed 2 pieces of luggage on a domestic the use of check-in staff and rely on self-
flight. Usually domestic flights allow only 1 check-in terminals. Airline staff is available to
piece of luggage. If you have more than 24 help you and instructions on the self-check-in
hours, you can try to negotiate with the staff terminals are in English.
to allow a second piece of luggage, but dont
expect a lot of leniency.
Trains
Narita Airport is the main international airport
of Tokyo with only a few domestic destinations.
It is also the main low cost carrier airport of
Tokyo. There are several train routes to and from
Narita and Central Tokyo. After you exit
Transportation to & from Tokyo customs and the secure area, follow the signs
to the Trains and head to the basement.
Buying train tickets on the main floor of either
Terminal 1 or 2 is usually a bad idea as it is
Narita is located less than 60km from Central often very busy and they dont exchange JR
Tokyo. There are several options for getting to Passes or sell special tourist passes.
your destination in Tokyo or Yokohama from
trains to buses. Everyone at the ticket counters Two train companies operate at Narita Airport,
is capable of speaking simple English. Just East Japan Railway (JR) and Keisei Electric
mention the station or stop and they can help Railway. Both companies offer a range of
you. services from reserved express trains to
regular express trains. The time difference can
be significant depending on where you plan to
Buses
go and the prices can also vary widely.
11
Airport Limousine
Cost: 2400-3500
The Airport Limousine is the most popular bus
service from Narita Airport. As you exit the
secure area, the ticket counters are very close.
You can easily approach the staff and purchase
tickets as well as get information on where to
board your bus. To return to Narita Airport,
check with their website to ensure you know
where you can purchase tickets. In most cases,
you can purchase tickets at the hotel where you
are dropped off, or at the ticket window near the
major stops. Some hotels are drop-off only.
Pros: Cons:
Cost: 1000
Tokyo Shuttle and The Access Narita are two
new bus services providing transportation
services to Narita Airport. They offer the
cheapest method of getting to and from Central
Tokyo. Buses depart at least once an hour from
Narita to Tokyo Station for both companies. It
is also the only mode of transportation that
will arrive at the airport when it opens. If you
are taking a flight on a low cost carrier, you can
either sleep at the airport or take the overnight
bus to Narita.
Pros: Cons:
13
East Japan Railway (JR)
Cost: 3000-4500
The Narita Express (NEX) is one of the most
luxurious trains to and from Narita Airport.
Trains run roughly twice an hour to western
Tokyo and Yokohama. Prices vary depending
on your destination. On your return trip, return
to the station you disembarked and look for
the Midori no Madoguchi window or office.
You can purchase tickets to Narita from those
offices. You can also purchase tickets from
the black ticket machines at any station.
Pros: Cons:
15
Narita Line
Cost: 1280
(Service to Tokyo Station)
Pros: Cons:
17
Keisei Skyliner
Cost: 2400
The Keisei Skyliner is a reserved train that runs
2-3 times an hour. The service is the same
as the NEX but with only one destination,
Ueno. You can purchase return tickets at the
ticket machines at Narita Airport, Keisei Ueno
Station, or at Nippori Station. You can also go
to the ticket booths and purchase tickets from
an attendant at these stations to avoid any
mistakes.
Note: Upon entering the ticket gate, follow the orange signs
to the Narita Sky Access Line.
Pros: Cons:
Cheaper alternative to the NEX and Limited destinations so you are more
faster if you are going to northern Tokyo. likely to be required to transfer at least once.
Few delays to your destination. No door to door service.
More reliable than the NEX or Sobu Can become expensive once adding in
Rapid Line. transfers.
Ample space and the ability to walk
around and use the washrooms.
Power outlet so you can use your
computer or other electronics.
Fastest service to Central Tokyo.
Narita Sky Access Line
Pros: Cons:
Best cost performance of all of the You are travelling with other
trains. commuters. The morning rush hour can be a
Few delays to your destination. terrible experience.
19
Keisei Main Line
Cost: 1000
(Service to Ueno Station)
Note: Once you enter the Keisei Electric Railways fare paid
zone, you will need to use your ticket and proceed through
the purple gate to the Keisei Main Line.
Pros: Cons:
Taxis are available at the airport outside of the If you are carrying a lot of baggage,
arrivals floor of both terminal 1 and 2. Fixed you can get your bags delivered to your hotel
fare taxis cost around 19,000 to 22,000 from Narita Airport for a fee. Both terminals
depending on your destination. It is generally have services available on the arrivals floor.
not advised to take a taxi into Central Tokyo.
If you are staying in Japan, in transit,
for a few days, you can store your large bags at
Helicopter the airport for a fee and not worry about carry-
ing them throughout Japan.
21
Haneda Airport
Trains
Buses
Cost: 700-1200
(For Central Tokyo)
PROS: CONS:
23
Keihin Kyuko Bus (Keikyu Bus)
Cost: 500-1000
(For Central Tokyo)
The Keikyu Bus has similar destinations as
the Airport Limousine in Central Tokyo with
greater access to areas in Western Tokyo and
Kanagawa (Yokohama region). The Keikyu
Bus service is very similar to the Airport
Limousine without hotel service. Tickets can
be purchased after you exit the secure area
of all terminals. For international flights, after
you purchase a ticket, follow the signs to the
Route Bus. Most Keikyu Bus stops are at
major railway stations. When returning to
Haneda Airport, you can purchase tickets from
the driver when the bus arrives.
PROS: CONS:
Cost: 470
The Tokyo Monorail is the easiest method to
and from Haneda Airport. There are 3 services
but they all run between Hamamatsucho
Station, four stations south of Tokyo Station,
and Haneda Airport.
Pros: Cons:
25
Keikyu Electric Railway
Cost: 400
The Keikyu Electric Railway (Keikyu) operates a
spur line to Haneda Airport. It is the cheapest
method of reaching Central Tokyo with many
services heading to Shinagawa Station. Most
services will continue through the eastern side
of Central Tokyo and continue to Narita Airport
on the Keisei Lines. It can be one of the most
confusing trains to use from Haneda Airport.
Caution is advised when travelling to Haneda
Airport on the Keikyu Lines.
Pros: CONS:
The Keikyu is the most frequent Keikyu is one of the most confusing
running train service to Haneda Airport. commuter trains in Tokyo with many
Keikyu is the cheapest method of destinations from Haneda Airport. This
transportation to Central Tokyo from Haneda is compounded with the lack of English
Airport. announcements in both the train and the
stations.
27
Transportation
page 29 page 33
LOCAL Train
tickets
Helping you buy tickets
page 38
LOCAL Trains
Helping you around Tokyo
page 46
Bullet Trains
Helping you get out of Tokyo
Taxis
Helping you with taxis
Buses
Helping you on a bus
page 48
The train system in and around Tokyo is very complex, but easy to navigate. It is very daunting
to think about it but it isnt difficult after a day or two. There are 3 main train companies in
Tokyo with 12 more companies helping to connect the suburban centres. Most of the 12 other
companies are not important for most tourists who travel within Tokyo. There are only 3 main
companies that are useful for getting around central Tokyo. For anyone looking to save money,
it is important to plan which trains you will take as changing from one company to the other will
result in having to pay more than taking just one companys system.
Chuo Line
29
Tokyo Metro & toei subway can be as enjoyable, and potentially faster,
than switching trains. One example is Ginza
Station. Serviced by the Tokyo Metro system,
it is adjacent to Higashi Ginza Station, Ginza
Itchome Station, and Yurakucho Station.
Higashi Ginza Station is serviced by the Toei
Subway and Yurakucho Station is serviced
by the JR Lines. It is very possible to access
Ginza within 7 minutes of both of these
stations.
The Keisei Railway is a private commuter The Tokyo Monorail is one of two rail lines
railway that operates from central Tokyo to connecting Tokyo with Haneda Airport. It
the east. It is one of two railways that connect is slightly more expensive than the Keikyu
central Tokyo with Narita Airport. It also Railway but with only one line it can be
jointly operates the only direct train services significantly easier to use. It also has better
from Narita Airport to Haneda Airport with the views and is partly owned by JR allowing
Toei Subway and Keikyu Railway. The Keisei special discount tickets between Haneda
Main Line from Ueno to Narita Airport is the Airport and stations on the Yamanote Line.
cheapest mode of transportation to and from
central Tokyo.
31
Tokyu Corporation Tsukuba Express
The Tokyu Corporation operates commuter The Tsukuba Express is a commuter train that
lines between south western Tokyo towards runs from Akihabara Station to Tsukuba, a major
Yokohama. It is the cheapest method of travel technology industrial area outside of Tokyo.
between Tokyo and Yokohama but not the best
Keio Railway
mode all the time. The Tokyu railway network
connects to various Tokyo Metro Lines directly
without a need to change trains.
Odakyu Railway
The Tobu Railway connects Ikebukuro Station Once you know the fare, approach the ticket
to western Saitama as well as Asakusa Station machine and select English.
and northern Tokyo with Saitama and Nikko. It
is one of the most cost effective ways to go to
Nikko.
LOCAL TRAIN
TICKETS
Paper Tickets Insert your money into the correct slots and
select the appropriate fare. Exact change is not
required as change will be provided. Note that
some machines do not accept large bills and
most machines will only accept 1 500 coin
per transaction.
33
Note: You can purchase more than one
ticket at a time, including childrens tickets by
selecting the appropriate button on the left
hand side of the screen.
EX-IC
The Suica card is run by the JR East train EX-IC is a special IC Card that is exclusively
company. It is highly likely that you will be used on the Shinkansen network. It is useful
purchasing this card as your own IC Card. Due only for those who make frequent trips on the
to the ease of getting a Suica NEX pass at a Shinkansen. It is not popular amongst regular
considerable discount, most tourists will have citizens and less so for any tourists. Suica
these cards. If you do purchase the Suica cards are not valid on the Shinkansen lines.
NEX pass, you will be given a special tourist
Suica card which differs from the regular Suica
card. For those planning to live in Japan, a
Suica card may not be ideal for you. When
purchasing a monthly commuters pass, the
Suica card is only valid for JR Lines.
35
Using IC Cards Average cost of a trip within central Tokyo is
between 150 and 300. In Tokyo, you can
enter any fare paid zone as long as you have
the minimum fare balance on your card, which
An IC Card is the easiest way of using the
varies from 110 to 150.
complex transportation system in Tokyo as you
dont have to think too much about the fares.
As you enter each gate, there will be an IC Card Transferring
reader on the right hand side. Touch your card
on this reader, wait for the beep, and you can
enter.
The IC Card is a seamless system. You do not
have to worry about transferring. If you have to
leave the fare paid zone, you have a set amount
of time to get to the other line. You do not have
to rush to the next station as you have ample
amount of time to walk from one line to the
other.
Tokyo has a number of day passes that are valid on various train systems. Most of the time,
these passes are not worth it for anyone. If you feel a day pass is worth the hassle, here is a
rundown of what you can purchase.
JR Tokunai Pass
The JR Tokunai Pass is 730 and valid on all JR Lines within central Tokyo only. It can be a little
expensive if you are travelling only within Tokyo, but if you are planning a cross Tokyo trip, it can
work out.
The Tokyo Furii Kippu is a 1580 pass that allows unlimited travel on the JR Lines within central
Tokyo, like the JR Tokunai Pass, and travel on the Toei Subway and Tokyo Metro as well as the
Toei bus system, the Nippori-Toneri Liner, and the Arakawa Streetcar. It is a very expensive pass
that is difficult to make use of in a single day.
This day pass is valid for unlimited rides for one day on any Tokyo Metro subway line. It costs
710 but it isnt worth it for most people.
The Tokyo Metro also sells special tourist day passes. A 1 day pass is 600 and a 2 (consecutive)
day pass is 980. Both passes must be purchased at Narita or Haneda Airport. Both passes are
generally not worth it.
For 1000, you can purchase a single day unlimited travel for both the Tokyo Metro and Toei
Subway network. It is an expensive pass. Purchasing day passes for either system exclusively is
better than this pass.
The Toei One-day Economy Pass is valid on the Toei Bus network, Toei Subway system, the
Arakawa Streetcar, and the Nippori-toneri Liner. It costs 700 and is similar to the Tokyo Metro
1-Day Open Ticket.
Sometimes on Sundays and other special holidays, the Toei One-day Economy Pass is sold for
a discount at 500. This is a good deal, especially if you are travelling to a distant station as the
return trip alone is more expensive than 500.
37
Bullet Trains
(Shinkansen)
2. Select English
Ticket Machines
39
5. Select the Line you wish to take 9. Select your date of departure. Tickets
can be purchased up to 1 month in advance.
8.
12. You may then have a choice of routes 15. Insert your card or cash into the
to select. If the price is the same, either will be machine.
fine.
41
Using the Shinkansen
Shinkansen Tips
For the Tokaido and Sanyo Shinkansen, follow Deciding on reserved and non-re-
the blue signs. served tickets will depend on whether you have
a JR Pass or not, as well as what station you
are boarding. If you have a JR Pass, reserved
seats are free so make use of it. Note that JR
Pass holders are not allowed to travel on No-
zomi service trains. Hikari service trains make
1-2 extra stops and run only twice an hour. If
you are boarding at Tokyo Station, or Shinaga-
The Shinkansen is a separate fare paid zone wa Station, a reserved seat ticket is not neces-
and will require you to use your ticket again. sary. During the high season, departing from
The gates are different but act almost exactly Tokyo Station on a non-reserved seat ticket
the same as any train ticket machine in Japan. can save some money. For the low season, the
The only difference is that the gate will not savings are minimal.
open until you retrieve your ticket. You need
your ticket for ticket inspection during your If you are travelling from Kyoto or
trip as well as to exit the Shinkansen at your Nagoya Station, it is advisable to get a reserved
destination. When you exit the Shinkansen, seat, even in the high season. The non-
be sure to use the correct gates. If you are reserved seat section is likely to be full from
transferring to local lines, follow the signs or these stations.
you may have to pay for the local fare. Some
stations have special gates for transfers.
If you have a lot of luggage, it is advis-
able to get one of the seats in the rear of the
car. There is extra space behind the seats
where you can put your luggage.
If you are travelling in a large group, 4 Be early for your Shinkansen. Trains
or more, you can turn the seats around so that depart on time and will not wait for you. Major
you can all talk to each other. There is a small Shinkansen stations tend to be huge and it can
foot release at the bottom of each row which be difficult to find the entrance to the Shinkan-
will allow you to turn the seats around. sen as well as your platform. Plan to arrive at
least 15 minutes before your departure. If you
Nozomi trains depart nearly every 10 arrive 30 minutes early, you can also buy from
minutes. About half of the trains departing a selection of bento (lunchbox) at the station.
Tokyo will terminate at Shin-Osaka Station. If Each city has a famous type of bento.
you are planning to go farther, be aware that
you will be limited to the number of trains you Unless you are at a terminal station,
can take. the train will only stop for a minute or two.
Upon the station arrival announcement, you
If you have a reserved seat and miss should be preparing your bags. As the train
your train, you cannot change it. You do not arrives into the station, you should be ready to
have to pay again; rather you can easily go into disembark.
the non-reserved section of the train without
any problems. When travelling between Tokyo and
Nagoya, there are two sides to the train.
Shinkansen tickets often include fares Choose the side with only 2 seats together as
to many areas within your destination city. If you may be able to see Mt. Fuji as you travel.
you are travelling from within central Tokyo,
purchase a ticket at your nearest JR station
and proceed to Tokyo, Shinagawa, or Ueno Sta-
tion from there.
43
Taxis intersection or crosswalk. Many taxis will wait
at crosswalks and intersections near a train
station. Major streets are also good places
to find a taxi. Available taxis are very easy to
spot as the taxi sign on top of the car will be
lit up. There is also an LED display in the front
window that explains the status of the taxi. If
it is red and says , the driver is available
for hire.V
Finding a Taxi
Taxis can be found anywhere in Tokyo. Just
head out onto the street from any station and
there will be taxis there. All major stations have
a taxi stand located near the main gates. If
you are at a subway station, it is more difficult
to find a taxi outside the station entrance.
In these situations, it is easier to go to an
Destination
Private Taxis
45
Buses
City Buses
Buses in Japan have buttons of various sizes Highway buses, and night buses, are available
and they are easy to recognize. Press the throughout Tokyo. Two stations handle most
button before your stop to alert the driver. The of the highway bus traffic for Tokyo, Tokyo
button usually lights up with the words Station and Shinjuku Station. It is possible to
, which means Next Stop. get highway buses at other stations, but both
Tokyo and Shinjuku Station have the highest
In central Tokyo, the exit is at the rear of the concentration of buses and destinations. Most
bus. Do not exit via the front door unless you highway buses require the purchase of tickets
have no choice. Look for the ( - Exit) sign. at their terminal offices although many will also
allow the purchase of a ticket from the driver.
It is an economical way to get around Japan if
you have the free time.
47
Useful Phrases
TRAINS TAXIS
Where is STATION NAME station? DESTINATION please
[STATION NAME] eki wa doko des ka? [DESTINATION] onegaishimasu
(oh-neh-guy-she-mah-su)
Id like to go to DESTINATION STATION
[DESTINATION STATION] eh ikitaindesukedo Stop here please.
(ee-key-tai-n-des-keh-doh) Koko de tomete kudasai
SHINKANSEN
Where is the Shinkansen?
Shinkansen wa doko des ka?
Non-Reserved Seating
Jiyuseki
Reserved Seating
Shiteiseki
Accommodations
page 50
Hotels
Helping you choose accommodations
page 51 page 50
Apartments
page 52
For full details, Japan Guide has a great set of pages detailing the experience.
(http://www.japan-guide.com/e/e2029.html)
Hotels Ryokan
Hotels in Japan are no different than hotels in Ryokan are traditional Japanese Inns. They
any other area of the world. Check-in times vary greatly in terms of service and price. The
are usually after 2pm and check-out is usually expression You get what you pay for applies
before 11am. Check with your hotel to ensure to Ryokan. A typical Ryokan will look more
when you can check-in and when you must alike a traditional Japanese home. There
check-out. If you are arriving before check-in, is usually an entrance where you take off
almost all hotels allow you to check-in and your shoes and enter the lobby. Check-in
leave your bags with them. You can return services tend to range from a typical hotel like
to your hotel after the official check-in time. experience to a 5-star hotel experience. It is
When you check-out, you can also leave your common to have dinner and breakfast included
bag with the hotel while you look around the with your room. Dinner is usually served
city and return at any time in the day. between 1800 and 1900 and it is advisable to
check-in at least an hour before dinner. Rooms
Japanese hotels often require payment for are typically traditional Japanese rooms with
the room when you check-in. Most front desk tatami mats. Baths tend to be communal
workers will have a basic level of English and and similar to visiting an onsen. For rules on
can help you with any requests you have. Do communal bathing, see the onsen section
note that most hotels do not offer wifi, although below. Usually you will have an attendant who
this is changing. will do everything for you. As you bath, the
attendant will usually lay out your bed and take
away your food trays after dinner. If you take a
bath in the morning, the attendant will usually
put your bed away.
Apartments Capsule Hotels
51
Useful Phrases
Can I check-in?
Check-in wa dekimasu ka?
I have a reservation.
Yoyaku (yo-ya-ku) ga arimasu
Where is the convenience store?
Konbini wa doko des ka?
Do you have a map?
Chizu (chee-zu) wa arimasu ka?
Where is the ____?
____ wa doko des ka?
Restaurants & Bars
page 54
Standing Bars
page 56 page 55
Izakayas
page 58
53
A counter style restaurant can easily be
summed up as Japanese fast food. Their
business model is to serve you a quick
delicious meal. Many of these restaurants will
have a vending machine where you purchase
A standing restaurant is simply a restaurant food tickets. If you are alone, they may ask
without any seats, or with a bar setting. These you to specifically sit at the counter as tables
tend to be dominated by soba and udon style are sometimes reserved for groups. If you
restaurants. You will almost always purchase are alone and sitting at a table, the staff may
a food ticket from a vending machine at the ask if someone can join you if the restaurant
entrance of the shop. You will then have to is very busy. Most counter style restaurants
proceed to the food counter where they will are donburi (a bowl of rice with meat or fish
prepare your food and hand it to you. This is on top) restaurants. You can also find noodle
similar to a cafeteria. After you get your food, shops as well.
you will have to quickly eat it and promptly
leave. Remember to return your tray of dishes
to the appropriate location. These restaurants
are designed for people on the go. They are
extremely cheap and generally there is little to
no service.
Western Fast Food Restaurants and a main dish consisting of fish or meat.
These restaurants can vary in size from a
small mom and pop shop to a large national
chain. Most teishoku restaurants will take
your order, serve your food, and then place
your bill on your table. This is to signal that
all of your food has arrived. You can then
grab your bill when you are done and pay
the cashier which is usually located at the
entrance of the restaurant.
Family Restaurants
57
Useful Phrases
Osusume
This means the item is recommended.
Ninki
This means the item is popular.
Otoku
The item is good value for your money.
Excuse me
Sumimasen (soo-me-mah-sen)
Use this to call a server for help. In restaurants, saying it as the server passes is appropriate. If you are in a loud izakaya
without a push button, shouting it across the room is fine as well.
Cheque please
Okaike (oh-kye-kay)
If you want to get your bill, just call your server and then say, Sumimasen. Okaike.
Index fingers making an X shape
In Japan, if you want the bill, you can put your two index fingers together to form an X and
this is the standard symbol to get the bill.
Thank you for the delicious meal
Gochisosamades (Go-chee-soh-sa-mah-des)
This is a standard phrase said after almost every meal. Unless the service and food was terrible, you should say it every
time you pay your bill.
Shopping
page 60
Money
Helping you with cash
page 63 Sizes
Helping you find the
right size
page 64
Vending Machines
Helping you buy
from machines
Payment
HELPING YOU pay
for things page 65
page 67
59
Useful Phrases
Money
61
All shops will accept cash and it is generally Exchanging Money
advisable to carry larger sums of cash than
you would in any other country. It is not
uncommon for people to make purchases of
The easiest place to exchange money is at
over 100,000 in cash. Generally, any shop
the airport. There are several exchange shops
that has items for sale for 10,000 and over
at both Narita and Haneda Airport. You can
will accept credit cards but it is not a rule.
also head to any foreign exchange office,
Major electronics retailers, department stores,
ticket shop, or bank in Tokyo. For greatest
and major restaurant chains generally accept
convenience, you can go to any of the major
credit cards. When visiting an older shop, or
banks. Mitsubishi UFJ is the largest bank in
a restaurant that is predominantly counter
Japan and they do foreign exchange at most
seating, it is unlikely that they will accept credit
of their branches. Mizuho and SMBC are the
cards. Restaurants that have machines to
other major banks in Japan. Ticket shops
make purchases rarely accept credit cards,
primarily advertise movie and transportation
but many of the train stations allow credit
tickets. Many of these shops will have foreign
card purchases for long distance trains and
currency exchange services. The least visible
reserved seats at their ticket machines. Not all
location to exchange foreign currency is at
cards will work with the train ticket machines.
currency exchange offices which can be
It is possible that one card from a foreign bank
difficult to find.
will not work, but a different card with the same
bank will. You will never know until you try it.
ATMs
Japan
and you can take your time getting your money.
Payment
63
Sizes
Men Women
Japan is well known for being difficult to Like mens clothing, womens clothing in Japan
purchase certain sizes. Mens clothing tends tends to be smaller than in North America.
to be 1 size smaller than in North America. Expect sizes to be one to two sizes smaller
Large sized shirts tend to be X-Large in Japan. than you are used to. Bra sizes also tend to be
If you are typically a large in North America, smaller. Large bust sized women should be
you will find the clothing in Japan will be a little aware that purchasing a bra in your size could
tight. Try clothes on before you buy them. Do be impossible. Personal hygiene products also
not expect a large in Japan to be the same tend to be smaller in size. For womens shoes,
as a large back home. For waist size, mens they tend to come in sizes ranging from 22 cm
clothing usually comes labelled in inches as to 25 cm.
well as centimetres. It shouldnt be difficult to
find your size. For mens shoes, they typically Shoe Sizes (Approx.)
range from a size 26 cm to 28 cm (See below Japan (cm) 22 23 23.5 24 25
for a conversion chart). While smaller sizes North America 5 6 7 8 9
and larger sizes are available, it is difficult to Europe 35 36 37.5 38.5 39.5
find them. For men with feet smaller than 26
cm, it is possible to find unisex styles in your
size. If your feet are 30 cm and larger, it is very Babies
difficult to find shoes.
Diapers in Japan tend to be of lower quality
compared to North America. North American
Shoe Sizes (Approx.)
diapers can hold a lot more fluid compared to
Japan (cm) 25 26 27 28 29 30
Japanese diapers. Be prepared to purchase
North America 7 8 9 10 11 12 more diapers than you are used to if you
Europe 40 41 42.5 44 45 46 run out. It is also better to purchase diapers
quickly if you find them as baby shops can be
hard to find.
Vending Using a vending machine is no different than
any other vending machine. Insert your money
Machines
into the appropriate slots, most machines will
accept 1000 notes, and some will accept
2000 notes, and then make your selection.
Change will be given if you dont have exact
change.
It can easily be said that Japan is the land of
the vending machines. You can see them every
10 metres and all throughout train stations
in Japan. The majority of vending machines
serve drinks with cigarettes coming in second.
While alcohol vending machines are available,
they are not always easy to find. They tend
to be limited to shady areas or hotels where
easy access to alcohol is preferred to running
to a convenience store. There are several
unique vending machines, primarily located
around Akihabara that will sell everything from
umbrellas to bread. The mythical vending
Many new vending machines will accept
machine that will sell womens used underwear
various NFC cards such as the Suica and
or McDonalds is exactly that, a myth.
Pasmo cards. Instead of inserting your money,
make a selection and then touch your card to
Using Drink Vending Machines the reader.
65
Using Cigarette Vending Machines
67
Cultural Activities
page 69
page 71 Onsen
Helping you bathe
publicly
Useful Phrases
Temples and As you make your way to the prayer box you
should prepare your money. 5 and 50 coins
69
Fortune Types
Fortune Type Pronunciation Japanese
Great Blessing Dai-kichi
Middle Blessing Chu-kichi
Small Blessing Sho-kichi
Blessing Kichi
Half Blessing Han-kichi
Future Blessing Sue(soo-eh)-kichi
Future Small Blessing Sue(soo-eh)-sho-kichi
Curse Kyo
Small Curse Sho-kyo
Half Curse Han-kyo
Future Curse Sue(soo-eh)-kyo
Great Curse Dai-kyo
Amulets et al
71
Useful Phrases
2 adult tickets please.
Otona ni-mai kudasai
2 childrens tickets please.
Kodomo ni-mai kudasi
2 adult and 2 childrens tickets please.
Otona ni-mai to kodomo ni-mai kudasai
Is there an audio guide?
Audio Guide wa arimasu ka?
Is there a program/pamphlet for this
museum?
Program/Pamphlet wa arimasu ka?
Is there an English program/pamphlet?
Eigo no program/pamphlet wa arimasu ka?
Can I take photos here?
Shashin oh totte (toh-teh) mo ii (ee) des ka?
Survival in Japan
page 77
page 79
Mail
Helping you send things
page 80 Electricity
Helping you use your
electronics
page 82
Garbage
Helping you keep the world
clean Useful Phrases 73
Wifi ACCESS Hotel Wifi
Free ServicES Depending on the hotel, you may or may not
have free wifi. Unfortunately, most major
hotels do not offer wifi service, but they do offer
Free wifi was difficult to find in Japan but LAN service. Some chains of business hotels,
things are improving. On the JR Yamanote specifically the Toyoko Inn chain has free wifi
Line, many major stations that tourists will use for their guests. If you are relying on your hotel
have free wifi. You can also use the free wifi for wifi service, it is important that you check
service at the JR stations at Narita Airport as with them or their website beforehand. Do not
well as the Tokyo Monorail station at Haneda assume that your hotel will have wifi service.
Airport. Narita Airport also offers free wifi
throughout the security control area. If you are
using the Tokyo Metro, you can also use free
wifi in all of their stations for up to 15 minutes
Washrooms
at a time. Throughout major centres in Japan,
you can also find vending machines equipped and Toilets
with wifi service. Currently these machines are
not commonplace but the service continues to While a washroom may seem like a simple
be rolled out. Free wifi on vending machines place to visit, it is not always the case. In
are attached to vending machines run by Asahi Japan, the toilet can either be extremely
Soft Drinks. technologically advanced or atrociously
backwards. Finding a public washroom is as
The best place to get free wifi in Japan is simple as looking for a medium or large sized
at Starbucks. Using Starbucks for free wifi park. These washrooms tend to be relatively
requires pre-registration which cannot be dirty, but they are still generally clean. They
done at Starbucks. It is highly recommended are often well stocked but can be considered
that you sign up prior to going to Japan. You useable in emergencies only. Train stations are
can sign up for the service at the following a good location for washrooms, but the quality
link: https://service.wi2.ne.jp/wi2net/ will vary depending on how busy the station is.
SbjReg/2/?locale=en For large busy stations such as Tokyo Station,
you can be sure that the washrooms are clean
NTT, through their FLETS wifi brand, has
and functional. For small stations in the middle
also rolled out a free service for tourists.
of nowhere, they can be a bit simple but more
Free IDs and Passwords can be obtained at
than suitable for you. The gold standard for
Narita Airport from 12pm-8pm. It can also be
a washroom is any new shopping centre or
obtained in select cities north of Tokyo. You
department store. They are readily available
can get full details by the following link:
near most major stations and city centres.
http://flets.com/freewifi/index.html While the quality of each washroom will vary,
they are often safe and clean.
Some toilets also come with an optional dryer Do note that most toilets have sensors to
function which will turn a small fan on to dry prevent the shower and bidet functions from
your posterior as well as a deodorizer to help operating when no one is seated on the toilet.
remove any smells associated with your bowel There are also call buttons and emergency
movements. buttons that will sound alarms for people to
come and help you. Be aware of these buttons
Flushing the toilet also comes in several
and use them only if you really need help.
varieties. If you are using a regular toilet, there
will be a single lever to flush the toilet. Some
toilets have levers that go both ways. Each
direction determines how much water is used.
is used for bowel movements while is
used for urine only.
79
Courier Service
Garbage
Japan has a slightly complex garbage system.
Japan has several courier companies. The In public, it is very difficult to find a garbage
largest two are Yamato Kuroneko and Sagawa box, but you can find a vending machine
Transport. These companies are often cheaper on every corner. Vending machines are a
for sending packages than the Japan Post. convenient place to dispose of bottles and
You can often find help at convenience stores cans as most of them have their own recycling
or your hotel where they will inform you on the bins.
costs. These services can be much cheaper
and very convenient when you have several
bags. If you are travelling from Tokyo to Kyoto,
you can send your bags via courier on the day
you leave and it will arrive within 24 hours at
your destination hotel. They also offer courier
services at Narita Airport.
5. Inflammable
2. Plastic Bottles
81
Useful Phrases Okay
daijobu (die-jo -bu)
Hello
Konichiwa Yes
Hai
Good morning
Ohaiyogozaimasu (ohio-go-zah-ee-mah- No
su) Iie (ee-eh)
Nice to meet you Just a moment, please.
Hajimemashite (ha-jee-meh-mah-sh-teh) Chotto matte kudasai
Good night Sorry/Excuse me
Oyasuminasai Sumimasen (soo-mee-mah-sen)
Later I dont understand Japanese
Jaa Nihongo wa wakarimasen
Goodbye Do you speak English?
Jane (jah-neh): Eigo (eh-go) wa wakarimasuka?
Goodbye Im NAME
Sayonara Watashi wa [NAME] des
This is used as a goodbye forever, such as moving to a new
city/country or when someone dies. [NAME]-san
Thank you The suffix san is used after any name, family or given, to
Arigatou (ah-ree-gah-toh) be more polite. It is usually used after a family name only.
The suffix san is not used for self-reference.
Thank you very much [NAME]-chan
Arigatogozaimasu (ah-ree-ga-toh-goh-za-
ee-mah-su) The suffix chan is used after any given names or
nicknames in a casual setting. Chan is often used for
Thanks women and also for young children or people who are
Domo (doh-mo) significantly younger than you, but can also be used for
Youre welcome
Doitashimashite (Doh-ee-tash-ee-mash-
teh)
It can sound like Dont touch my
moustache
[NAME]-kun
The suffix kun is used after any given names or nicknames in a casual setting. Kun is
reserved for men who are younger than you, and never for men who are older than you.
How are you?
Genki des ka?
Im good.
Genki des
You can shorten this to be Genki ().
Wheres the washroom?
Toire (toy-reh) wa doko des ka?
Could you please take my/our picture?
Shashin oh totte (toh-tey) kudasai
83
Appendix
page 85
Holidays in Japan
Helping you to avoid the busy seasons in Japan
page 87 page 88
Emergency
People with Numbers &
Disabilities Phrases
Helping you if you What do I do in an
have a disability emergency?
page 90 page 93
Numbers, Dates,
& Colours Train Maps
Holidays in Golden Week
Japan Golden week is from the end of April till the first
week of May. It varies from year to year with
Japan has several holidays. The busiest many people taking extra days off to enjoy an
seasons are the New Years Holidays, Golden extended vacation. Travelling within Japan
Week, and obon (August). The chart below lists will be busier than normal and it is advisable to
all holidays in Japan. Note that if the holiday avoid travelling at the start and end of Golden
falls on a Sunday, the following Monday is a Week.
holiday. If a holiday falls on a Saturday, the
Saturday will be a holiday only. Obon
85
Public Holidays in Japan
87
Emergency Injury & Illness
Numbers &
If you or someone requires an ambulance,
either call 119 or call for help. You can scream
tasukete () which means help me
Phrases or kyukyusha () which means
ambulance.
What to do in the
Meteorological Agency website:
earthquake?
If you are in Japan during a major earthquake,
keep calm. If you are outside of the affected
area, there is nothing to worry about. If you
are in the affected area, consider your options.
You can attempt to return home as soon as
possible, but that may require a lot of money
for the airfare. If money is an issue, you can
always head to another region of Japan. It
could be cheaper and you will still be able to
experience Japan.
89
Numbers, Dates, & Colours
Numbers (Regular Items)
Number Japanese Number Japanese
1 Hitotsu 6 Mutsu
2 Futatsu 7 Nanatsu
3 Mitsu 8 Yatsu
4 Yotsu 9 Kokonotsu
5 Itsutsu 10 To
Months
Month Japanese Month Japanese
January Ichi-gatsu July Shichi-gatsu
February Ni-gatsu August Hachi-gatsu
March San-gatsu September Ku-gatsu
April Shi-gatsu October Ju-gatsu
May Go-gatsu November Juichi-gatsu
June Roku-gatsu December Juni-gatsu
Dates
Colours
Colour Japanese Colour Japanese
Black Kuro Orange Orenji
Gray Gurei (Gu-ray) Yellow Kiroi
White Shiro Green Midori
Red Aka Blue Ao
Brown Chiro Purple Murasaki
Note: Blue and Green are similar colours in Japan. The sea and traffic lights are blue. Green tends to be more vibrant.
Most Japanese people, especially in retail, understand basic colours in English although pronunciation may be slightly
different.
91
Shoe Sizes (Approx.)
Men Women
Japan (cm) 25 26 27 28 29 30 22 23 23.5 24 25
North America 7 8 9 10 11 12 5 6 7 8 9
Europe 40 41 42.5 44 45 46 35 36 37.5 38.5 39.5
93