Documente Academic
Documente Profesional
Documente Cultură
SUMMARY
Proven talent for aligning business strategy and objectives with establish information technology and
technical support management paradigms to achieve maximum operational impacts with minimum
resource expenditures .Growth-focused thought leader with expertise spanning network management,
system operations
QUALIFICATIONS
Solutions-focused Technical Support Specialist (Software and Hardware) with broad-based experience
and hands-on skills in the successful implementation of highly effective technical and help desk
operations and the cost-effective management of innovative customer support strategies. Proven ability
to successfully analyze an organization's critical support requirements, identifies deficiencies and
potential opportunities, and develops innovative solutions for increasing reliability and improving
productivity. A broad understanding of computer hardware issues and software's, including installation,
configuration, management, troubleshooting, networking and support. Skilled in communicating highly
technical information to both technical and non-technical personnel.
EDUCATION
The Future University Khartoum, Sudan 2014
Master of Science Data Communication and Network Engineering
College of Science &Technology Khartoum, Sudan 2005
Bachelor of Science Electrical and Electronic Engineering (Computer Engineer)
CERTIFICATIONS
ITIL V3 Foundation Certificate Number 11242-729581
PROFESSIONAL EXPERIENCE
EMPLOYMENT HISTORY
AFRICAN DRILLING FLUIDS, KHARTOUM, FEBRUARY 2011 TO JULY 2016
IT MANAGER
Provided 3rd level infrastructure support, and assisted in the maintenance and
troubleshooting of SCCM, and client workstations; possess good understanding
of the SCCM infrastructure including boundaries, site server roles, and
parent/child relationships in order to troubleshoot SCCM related issues.
Created Microsoft Windows Installer packages using Wise Package Studio and
Admin Studio. Advertised and managed packages and collections in SCCM
environment.
Continually looked for ways to improve, optimize, and streamline software
deployment process in order to ensure smooth, uninterrupted delivery to the
business users.
Installing software, Operating Systems, Servers etc
Performed diagnostic testing on PC equipment and ensured printers were up
and running at all times, cleaning and maintaining fax, Xerox machines and
other office equipments.
Maintains passwords, data integrity and file system security for the desktop
environment.
Support Microsoft Windows XP,7 and Microsoft windows server 2008 r2
Functioned as base level IT support for company personnel and supported customers with data
connectivity issues.
Deployed PCs, Printers, Operating Systems, and Applications to end users installed and
configured to the exacting specifications required for security and compliance.
Supported the Windows XP clients for this network.
Diagnosed clients Laptop/PC troubles and resolved network access.
Provided overall daily router and server administration including monitoring, analysis,
troubleshooting and performance tuning.
Performed Windows NT and 2000 server builds for hardware and OS installation.