Project

Stakeholders Management
Who needs what ?

When will they need it?

How will it be treated ?

What matters are needed ?

Where ?
 Project
Stakeholders
Management
Processes

Plan Manage Control

Identify
Stakeholder Stakeholder Stakeholder
Stakeholders
Management Engagement Engagement

The process of The process of The process of The process of

identifying all determining the making communicating
people or project relevant info and working
organizations stakeholders available to with
impacted by the information project stakeholders to
project, and needs and stakeholders meet their
documenting defining a as planned. needs and
relevant info communication addressing
regarding their approach. + issues as they
interests, occur.
involvement,
and impact on
project success.

Ref: PMBOK Guide Edition

 Project Stakeholders
Management
Processes
Monitoring &
Initiating Planning Executing Closing
Controlling

Plan Manage Control

Identify
Stakeholder Stakeholder Stakeholder
Stakeholders
Management Engagement Engagement
 Identify Stakeholders 1/4

Critical to identify early

Analyse their interests, importance, influence

Classify stakeholders and prioritize relationships building

accordingly
 Identify Stakeholders
Process to find out those who may have influence over project success

Inputs Tools & Techniques Outputs

Project Charter Stakeholder Analysis Stakeholder Register

Procurement Documents Expert Judgment
Enterprise Environmental Factors Meetings
Organizational Process Assets

Ref: PMBOK Guide

 Identify Stakeholders Inputs.

Project Charter
Procurement Documents
Enterprise Environmental Factors
Organizational Process Assets
Identify Stakeholders Tools and Techniques.

Stakeholder Analysis

Identify stakeholders
Classify potential impacts & supports eg.
by using

power/ interest grids,

power/ influence grids,
influence/ impact grids,
salience model, etc

Assess how they tend to reach given various situations

Expert Judgment
Seeking more information to gain comprehensive stakeholders
analysis
Meetings
 Sample of Power / Interest Grid

H
Keep Manage Closely
Satisfied
Power

Monitor Keep
(Minimal Informed
Effort)

L
Low Interest High
 Common Stakeholder Expectations
Fit for purpose
Aesthetically pleasing
Free from defects
Delivered on time
Value for money
Reasonable running costs
Satisfactory reliability/durability
Supported by worthwhile guarantees
Which stakeholders do each of above relate
to?
 Identify Stakeholders Output.

Stakeholder Register identification information, assessment

information, classification, strategy to increase support and
minimize negative impacts

Can be sensitive information to be shared

 Plan Stakeholder
Management 2/4

Identifies how project will affect stakeholders

Develop various ways to engage stakeholders

Manage expectations

Create and maintain relationships

Iterative process and must be reviewed regularly

 Plan Stakeholder Management
Determining the needs and ways to relate to stakeholders

Inputs Tools & Techniques Outputs

Project Management Plan Expert Judgment Stakeholder

Stakeholder Register Meetings Management Plan
Enterprise Environmental Factors Analytical Techniques Project Documents
Updates
Organizational Process Assets

Ref: PMBOK Guide

 Plan Stakeholder Management Inputs.

Project Management Plan

Stakeholder Register
Enterprise Environmental Factors
Organizational Process Assets
Plan Stakeholder Management
Tools and Techniques.

Expert Judgment
Meetings
Analytical Techniques
 Plan Stakeholder Management
Output.

Stakeholder Management Plan

Project Documents Updates
 Manage Stakeholders
Engagement 3/4

Process of working and communication with stakeholders

Involves managing expectations, addressing concerns and resolving
issues

To increase chances of project acceptance

Anticipate concerns and related risks before they become issues

Resolve issues to minimize potential undesirable effects
 Manage Stakeholders Engagement
make relevant engagement with shareholders

Inputs Tools & Techniques Outputs

Stakeholder Management Plan Communication Methods Issue Log

Communication Management Plan
Change Log
Organizational Process Assets
Interpersonal Skills Change Requests
Management Skills Project Management
Plan Updates
Project Document
Updates
Organizational Process
Assets updates

Ref: PMI PMBOKGuide

 Manage Stakeholders Inputs.

Communication Methods
Interpersonal Skills
Management Skills
 Manage Stakeholders Tools & Techniques

Communication Methods
Interpersonal Skills e.g. conflict resolutions, change
management, building trust, etc
Management Skills e.g. negotiation, presentation skills,
political and social awareness, etc
 Manage Stakeholders Output.

Issue Log
Change Requests
Project Management Plan Updates
Project Document Updates
Organizational Process Assets updates
 Control Stakeholders
Engagement 4/4

Monitor relationships
Adjust Strategies and Plan
Assess efficiency and effectiveness
 Control Stakeholders Engagement
Assess and Adjust Stakeholders Engagement Strategy

Inputs Tools & Techniques Outputs

Project Management Plan Information Management Systems Work Performance

Issue Log Expert Judgment Information
Work Performance Data Meetings Change Requests
Project Documents Project Management
Plan Updates
Project Document
Updates
Organizational Process
Assets Updates

Ref: PMBOK Guide

 Control Stakeholders Engagement
Inputs.

Project Management Plan

Issue Log
Work Performance Data
Project Documents
 Control Stakeholders Engagement
Tools & Techniques

Information Management
Systems
Expert Judgment
Meetings
 Control Stakeholders Engagement
Output.

Work Performance Information

Change Requests
Project Management Plan Updates
Project Document Updates
Organizational Process Assets Updates