Assignment Submission Front Sheet

Salha Mahdali Abu-Khairah

Learners Name:
Diploma in Business
Qualification:
Unit 27 Monitor and manage small business operations
Unit number & title:

Assignment Title: Monitor and manage my business enterprise.

15th Dec 2016 ABCD
Issue Date: Target Grade:
25th Dec 2016
Date Work Due In: Deadline Met:
To be uploaded
Evidence uploaded to
Learning Assistant?
[Y/N]

Scenario
After completion of your Diploma you intend to launch your own business. Select a
type of small business that interests you. Keep in mind the following: the goals and
objectives of the business, the customer needs and resources, local competition,
quality issues, best practice in the industry, financial performance.

Brainstorm and research your idea for a business addressing the following
questions:

Tasks 1 (Develop operational business

development strategies and procedures SLO
1)
Keeping the business goals and objectives in mind:
A. Develop an action plan to provide a clear and coherent strategic direction in accordance
with organizational business goals and objectives.
The shop name is Toys Paradise it's like heaven for children and Toys Paradise vision and
mission are:
Vision: To educational toy retailer for children offering the right products at the right time in
enjoyable and comfortable shopping environment.
Mission: To provide high quality, safe, and innovative toys to the customer.
The business will start with 50,000 SAR as capital and I invest my own money in this business.
The potential customers are kids and teenagers from age 3 months to 18 years old.
Toys Paradise shop have a lot of competitor like Toys R Us and Toy triangle. Toys Paradise
have three employees and the shop will offering new, creative and safe toys and the prices fit all
classes of society and there will be a lot of gifts and discounts for the customers.
 B. Explain how you would develop a quality system for the organization in line with industry
standards and compliance requirements.
To develop the quality, the shop will offer new, creative design and safe toys with good prices and
suitable for all ages and drew the attention of everyone to the shop.

C. Describe how you would develop performance measures and operational targets to conform
to the business plan.
Toys Paradise has to listen to all customers complaint and fix the problem quickly and give all
the employees training courses and they will have to be more active with the customers.

D. Develop strategies for innovation, using existing, new or emerging technologies, where
practicable, to improve business performance.
Always keep innovating, coming up with new idea.
Customer can book the limited and the new games online from the website of the shop.

Tasks 2 (Implement operational business

development strategies and procedures SLO
2)
A. Explain what key indicators you would use to monitor business
performance and customer satisfaction.
- Current Ratio: to pay all of Paradise shop financial obligations in one
year
- Concern classification: there is no different classification on the shop
its for all type of customers with the same prices.
- Competitive pricing: the prices fit all classes of society and there will
be a lot of gifts and discounts for the customers.
- Achieve high average on the weekly sales to meet the aim goal of Toys
Paradise shop.
- Average resolution time will take one day at least to solve the problem
on the shop.
- Toys Paradise shop should have customer services email, phone call,
chat counts to can answer for all the customers complaint and to book
the game that they want.
B. Describe the stock control and cost control measures (including
staffing decisions) you would use to maximize efficiency.

Stock control:
- To order the right amount of material for supply to the shop.
- Recycling excess toys in the inventory and sell it again in the shop.
- Organize the shop data and know how long it will take to order
different parts and products.

Cost control measures:

 - Build stronger relationships with suppliers to have more leverage when
it comes time to negotiate.
- Minimize the number of the employee that will control the cost
measure.
- Keep track of the budget to increase the shop income.

C. Explain the quality control measures you would apply to provide the
goods and services according to customer specifications, cost
control, organizational, legal and technical requirements.
- Reducing product defects of Paradise shop to lead to less variable cost.
- Ability to produce quality products over longer period of time.
- Reduction in wastage, scrap and pollution.
- Increase in employee motivation and awareness of quality.
- Increase in productivity and overall efficiency.
- Write the suitable age on each toy to be the customer aware of the
risks that might happen.
- The toys should be safe and the toys for kids it must be free of sharp
angles.
- Self-accounting machines in the shop, for the customers who don't
want to deal with the cashier.

Tasks 3 (Monitor business performance - SLO 3 and Review business

operations SLO 4)

A. How would you monitor/review the achievement of operational

targets to ensure optimum business performance in accordance with
the organizations business plan?
I will do a weakly check to see the employee's performance, if they are doing
their jobs right to achieve the shop goals and do a daily count for the
customer who visited the shop to know if the number of customer are
increased or decreased. Check if the customers are attractive to the shop,
and to do some changes on the shop design.
B. Analyse the operational problems in your business, identify the
cause and implement corrective action as part of the business
quality system.

Analyse the Identify The corrective action

problems
01 Decrease on Because they Reduce prices to fit all the
number of the didn't like the classes and to get
customers prices customers satisfaction.
02 Some games are Because the We will change the factory
breaking easily with factory has and replace the broken
the customers problems with the games for the customers
machines with new one and give
them 10% discount.
03 Complaints from Because all the Give the employees courses
bad rude from one employee didn't about how to work and how
 of our employee have an to behave with the
experience and try customers.
working before

C. List how you would review systems and structure to support your
business performance more effectively.
- Import the plastic from Advanced Eagles Company to manufacturing
the toys.
- Collaborate with McDermott Creative Company to design the games
shape.
- Good business relationship with Rip Graphic Company to create and
print the advertisement of Paradise shop.

D. List the proposed changes to aid future planning and evaluation

- In future I want to open a new branch in a new area.
- In future I want to maximize the space of the shop.
- In future I want to offer more and new types of games such as
electronic games, bicycle and more.
E. List how you would undertake research into new business
opportunities and adjust business goals and objectives as new
business opportunities arise.
- Taking advice from someone has a lot of experience in how to manage
the business.
- Search on the web about new creative idea for the business.
- From seeing the competitors and trying to do something they haven't
do.
Reading List
[Recommend books and websites the students can use]

http://www.australiansmallbusiness.com.au/courses/small-business-management/9-
monitor-and-manage-small-business-operations/#.WE5F59V950w

http://anrl.com.au/samples/9781921734083_S.pdf

http://smallbusiness.chron.com/monitor-improve-workplace-operations-48158.html

The student should demonstrate a clear understanding of all unit outcomes

by undertaking simple solutions to
achieve a minimum of Grade D.
Students are able to resubmit work
have met the original submission
twice only.
tasks; all unit outcomes must be met to
to achieve a higher grade, providing they
deadline. Students can resubmit work
 All outcomes at each grade must be evidenced in order to achieve that
grade A-D.

Grade D
The trainee has

Identified the business goals and objectives

Shown some understanding of the quality system.
Brief development of strategies for innovation with mistakes.
Listed the key indicators to monitor customer satisfaction.
Shows some understanding of stock control.
Listed some of the ways operational performance can be monitored.
Listed briefly the proposed changes to aid in future planning.

Grade C
The trainee has achieved everything at grade D and

Identified the business goals and objectives and developed a brief action plan
Shown a fair understanding of the quality system & performance measures.
Developed strategies for innovation with a few mistakes.
Listed the key indicators to monitor business performance and customer satisfaction.
Shows a fair understanding of stock control and quality control related to customer
satisfaction and optimising organizational efficiency.
Correctly listed the ways operational performance can be monitored.
Explained briefly the proposed changes to aid in future planning.

Grade B
The trainee has achieved everything at grade D and C and

The written evidence has few grammatical and spelling errors.

Identified the business goals and objectives and developed a good action
plan

Shown good understanding of the quality system, performance measures.

Developed strategies for innovation with a few mistakes.

Briefly explained the key indicators to monitor business performance and

customer satisfaction.

Shows a fair understanding of stock control, cost control and quality

control related to customer satisfaction and optimizing organizational
efficiency.

Correctly listed the ways operational performance can be monitored.

Explained briefly the proposed changes to aid in future planning.

Explained the ways of researching new business opportunities and

reviewing systems to support business performance.

Grade A
The trainee has achieved everything at grade D and C and B

The written evidence has few grammatical and spelling errors.

Identified the business goals and objectives and developed a good action
plan

Shown accurate understanding of the quality system, performance

measures.

Developed strategies for innovation with a no mistakes.

Explained well the key indicators to monitor business performance and

customer satisfaction.

Shows good understanding of stock control, cost control and quality

control related to customer satisfaction and optimizing organizational
efficiency.

Explained the ways operational performance can be monitored.

Described correctly the proposed changes to aid in future planning.

Explained the ways of researching new business opportunities and

reviewing systems to support business performance.