in association with the Outsourcing Institute

RPA in ACTION:
Eliminating Inefficiencies
Replacing manual processes with automation for a financial firm
The Challenge This delivered greatly enhanced trader Business Value
A major financial services firm had relied on large IT consulting productivity.
firms to manage a very mature offshoring operation; however,
cheap labor did not equate to better customer experience. The Business Value
50%
Automation replacing labor provided Reduced manual
large, heterogeneous technology environment [20,000+ devices,
logical configurable items (CIs)] was dependent on human-driven a quantum gain intervention

90days
manual processes, which lead to inefficient operations. The re- Reduced manual intervention in
sulting value erosion and maxed returns could be countered with, response by 50%
at best, only incremental potential gains. Improved scalability (server to Dramatically
administrator ratios) increased service
The Solution Dramatically increased service quality in
delivery quality
To provide the firm with cost-effective and efficient services, the 90 days
service provider is employing its automated technologies in the
Bottom Line
firms crucial trading platforms. The systems are providing checks
The solution provides guaranteed business outcomes for critical
to ensure that trades and transactions are correctly completed.
financial platforms.
Automated systems, the hallmark of the service model, resolve
more than half of all client issues and 90 percent of all Level 1
For more information about trends and case studies visit us at
issues without human intervention.
www.irpanetwork.com.
Before the solution was implemented, engineers manually
To schedule a 30 minute executive briefing to discuss how and
tracked down failed trades in a huge infrastructure, with resulting
where Robotic Process Automation can deliver results for your
40 minute average resolution time. The provider introduced end-
organization, contact Jared Gleason at
to-end replacement/automation of the task, which ensured less
jgleason@outsourcing.com or call (516) 279.6850 x712.
than two minute resolution time with no human intervention.

About the Institute for Robotic Process Automation (IRPA) About the Outsourcing Institute (OI)

Created by Frank Casale, founder of the Outsourcing Institute,
IRPA is a professional association that helps enterprises and
solutions providers navigate and benefit from process
automation. IRPA members get free access to the latest trends,
best practices, case studies and events.
For more information visit us at
www.irpanetwork.com.
The Outsourcing Institute, is the worlds largest and most
trafficked neutral professional association dedicated solely to
outsourcing. OI is the gateway to the outsourcing marketplace,
with a network of more than 70,000 professionals worldwide
including more qualified outsourcing buyers than any other
network in the world.
Visit www.outsourcing.com.

The Institute for Robotic Process Automation