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#6 Bernas, Matthew M.

Company, Inc.
123 Alphabet Drive
Letterh
Los Angeles, California 90002

Datel 15 October 2016

Mr. John Doe


Customer Service Representative
Insid
Widgets Galore, Inc.
e
987 Widget Street
Miami, Florida 33111

Dear Mr. Doe: Salutat

I am writing you concerning a recent purchase of widgets. Approximately two weeks


ago, on October 1, I ordered a total of 50 widgets for Company, Inc. via the Widgets
Galore client webpage. I received an email notification two days later confirming the
receipt of payment and the shipment of the widgets. According to your website, BOD
shipments should reach their destination within 3-5 business days of being sent, but Y
I have yet to receive the widgets. Do you have any information on what may have
OF
happened to delay the shipment or where the shipment is currently?
LET
I have worked with Widgets Galore, Inc. in the past and have the greatest
confidence in your products and customer service. We need the shipment of
widgets soon, however, and I hoped you might be able to provide me with an idea
of when I can expect them. Thank you in advance for any help you might be able to
offer.

Sincerely, Complimentary

Sam Brown
Vice President of Company, Inc.
555-555-5555 Signature
s.brown@companyinc.com
#6 Bernas, Matthew M.

Parts of Business letter


1. The Heading. This contains the return address (usually two
or three lines) with the date on the last line.
2. The Inside Address. This is the address you are sending
your letter to. Make it as complete as possible. Include titles
and names if you know them.
3. The Greeting. Also called the salutation. The greeting in a
business letter is always formal. It normally begins with the
word "Dear" and always includes the person's last name.

4. The Body. The body is written as text. A business letter is


never hand written. Depending on the letter style you
choose, paragraphs may be indented. Regardless of format,
skip a line between paragraphs.Skip a line between the
greeting and the body. Skip a line between the body and the
close.

5. The Complimentary Close. This short, polite closing ends


with a comma. It is either at the left margin or its left edge is
in the center, depending on the business letter stye that you
use. It begins at the same column the heading does.

The Signature Block. Skip two lines (unless you have unusually
wide or narrow lines) and type out the name to be signed. This
customarily includes a middle initial, but does not have to. Women
may indicate how they wish to be addressed by placing Miss, Mrs.,
Ms. or similar title in parentheses before their name