INDEX

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

1. QUALITATIVE AND AESTHETIC 2 4. SERVICES 18 22
REQUIREMENTS 4.1 Food and Beverage Service
4.2 Front Desk Service
2. COMMON AREAS 3 - 10 4.2.1 Safety Deposit Box
2.1 Reception Area (hall, lounge, lobby, main entrance, 4.2.2 Left-Luggage Facilities
facilities for the disable) 4.2.3 Foreign Exchange
2.2 Bar 4.2.4 Business Centre
2.3 Fine Dining Room/Restaurant/Breakfast Room 4.2.5 Internet Access Services
2.4 Banquet/Conference Hall 4.2.6 Credit Card Facilities
2.5 Restaurants 4.2.7 Tourism Service
2.6 Outdoor Area / Indoor Area 4.3 Shopping Arcade
2.7 Entertainments/Recreation/Sports 4.4 Laundry & Valet Service
2.8 Sanitary Installation for Common Areas 4.5 Medical Service
2.8.1 Public Toilets for the Disabled (OKU) 4.6 First Aid Facilities
2.9 Dustbins
2.10 Thermal Conditions for Common Areas 5. SAFETY STANDARDS AND HYGIENE 22 24
2.11 Public Telephone 5.1 Fire, Electricity, and Other Safety Facilities, Security
2.12 Lifts 5.2 Emergency Power Supply
2.13 Corridors 5.3 Kitchen
2.14 Corridors Precautions 5.4 Separate Compartment
5.5 Food Protection
3. BEDROOMS REQUIREMENT 10 17 5.6 Refuse
3.1 Minimum Size of Bedroom 5.7 Insect and Vermin Protection
3.2 Bedrooms Furniture and Fittings
3.3 Electrical Equipment 6. STAFF 24 27
3.4 Bedroom Windows 6.1 Number of Staff
3.5 Bedroom Doors 6.2 Employment
3.6 Thermal Conditions in Bedroom, Ventilation 6.3 Qualification of The Staff
3.7 Ventilation Rooms 6.3.1 General Qualification
3.8 Bedroom Communication System 6.3.2 Language
3.9 Audio Visual Installations in All Categories 6.3.3 Mode of Greeting
3.10 Drinking Water in Bedrooms 6.4 Staff Uniform
3.11 Information Material in Bedroom 6.5 Medical Examination
3.12 Stationery in Bedrooms 6.6 Staff Facilities
3.13 Sound-Proofing Bedroom 6.6.1 Sanitary Installations
3.14 Suite 6.6.2 Rest Area & Changing Rooms
3.15 Sanitary Installation for Bedrooms 6.6.3 Staff Canteen
3.16 Water Hose 6.7 Surau
3.17 Bed linen, Towels 6.8 Staff Training (HRDF)
3.18 Room for the Disabled (OKU)
7. MANAGEMENT 27
8. MINIMUM ROOM RATES 27

1
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA NO. OF QUESTIONS MAX POINTS WEIGHTAGE % CALCULATING FORMULA

1. QUALITATIVE AND 2 20 10% ( ___ x 10)=
AESTHETIC REQUIREMENT 20

2. COMMON AREAS 15 150 15% ( ___ x 15)=

150

3. BEDROOM REQUIREMENT 18 180 15% ( ___ x 15)=

180

4. SERVICES 13 130 30% ( ___ x 30)=

130

5. SAFETY AND STANDARD 8 80 10% ( ___ x 10)=

HYGIENE 80

6. STAFF 12 120 20% ( ___ x 20)=

120

TOTAL

100

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MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR

1. QUALITATIVE AND AESTHETIC Safe, functional. Safe, functional. Safe, functional, very Safe, functional, Safe, functional,
REQUIREMENTS (The function Standard quality and Standard quality and good quality and well excellent quality highest quality
and aesthetic are based on all well maintained well maintained maintained and of good and taste and well and taste and well
equipment i.e. furniture, soft taste maintained maintained
furnishing, decoration and
bathroom, sanitary ware and Local and appropriate Local and Local and appropriate
fitting) decoration in common appropriate decoration in common
areas decoration in areas
common areas
NOTE : Safe refers to all the Local decoration in
legal requirements for safety Local decoration in bedrooms
e.g. Certificate of Fitness. bedrooms

Function: Use of space,

seating, capability, traffic flow,
operational needs.

Colour: Reflection and use

of lights, colour scheme and
combination.

Aesthetic : Style character

emphasis (design feature)

Ambience: To create an
aesthetically pleasing
environment and condition
which encourage a suitable
atmosphere complementary to
style of service.

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 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR

2. COMMON AREAS
2.1 RECEPTION AREA
( hall, lounge, lobby,
main entrance, facilities
for the disabled (OKU)
1. Reception are with 1. Reception are with 1. Well-appointed 1. Well-appointed 1. Well-appointed
sitting facilities sitting facilities for reception hall / and well and well decorated
for at least 2 at least 2 persons lounge, decorated spacious lobby
persons commensurate to spacious / lounge reading
2. Facilities for the the size of hotel lobby / lounge, and writing area,
disabled. commensurate commensurate to
2. Facilities for the
2. Suitable main to the size of the size of hotel.
disabled.
entrance with hotel with sitting
special provisions facilities. 2. Having a suitable
for the disabled. main entrance with
main entrance with 2. Suitable main special provisions
special provisions entrance with for the disabled.
for the disabled. special
provisions for
the disabled.

Smoking area (s) to be available

2.2 BAR Not Compulsory Not Compulsory Wherever permissible Wherever Wherever permissible
by law, there should permissible by law, by law, there should be
be a bar. there should be a an elegant bar with an
separate bar with atmosphere of comfort
an atmosphere of and luxury.
comfort.

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MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR

2.3 FINE DINING ROOM / Not Compulsory Not Compulsory Clean, well equipped 1. Clean, well 1. Dining room
RESTAURANT / and well maintained equipped and / restaurant with
BREAKFAST ROOM dining room / well maintained capacity to serve
restaurant, size in dining room / all hotel guests as
proportion to hotel restaurant; and when required;
capacity serving
breakfast, lunch and 2. Breakfast, lunch 2. Specialty restaurant
dinner. & dinner served & private dining
with varied rooms available;
choice of
beverages; 3. Excellent standard
with regards to
3. High standard cuisine (quality and
of local variety) choice
decoration, of wines & other
furniture and beverages, dcor,
service; furniture & service;

4. Good quality of 4. F&B Linen

F&B Linen Napkin
Napkin Table cloth
Table cloth Table skirting
Table skirting Green felt (if there
Green felt (if are recycled
there are materials, evaluator
recycled will consider giving
materials, better marks)
evaluator will
consider giving 5. F&B Items
better marks) Glass ware
Cutlery / Flatware
5. F&B Items Table Seating
Glass ware China Ware
Cutlery /
Flatware
Table Seating
China Ware

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 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR

2.4 BANQUET / CONFERENCE Not Compulsory Not Compulsory Meeting rooms facility Banquet / Banquet / conference
HALL available for at least conference hall hall with complete
20 people. Prayer room with adequate conference facilities
available. conference facilities of international
and services. Prayer standards. Prayer room
room available. available.

2.5 RESTAURANTS All categories - Restaurant serving Halal and Non-Halal Food must have separate kitchen, storage facilities, washing
facilities, utensils and equipments. Subject to JAKIMs

2.6 OUTDOOR AREA / INDOOR Not Compulsory Not Compulsory At least a well- A common outdoor A common outdoor area
AREA appointed relaxation area or a spacious such as garden, a roof
area for hotel guests common terrace garden or a spacious
to create an common terrace to
atmosphere of create an atmosphere
comfort. of comfort.

2.7 ENTERTAINMENT / At least a Radio / TV in common areas Music and TV made 1. Swimming pool 1. Swimming pool for
RECREATION / SPORTS available and a for adult & adult & children;
children;
corner for indoor 2. Swimming pool is
games facilities 2. Swimming pool attended by
is attended by qualified life
qualified life guard for pools
guard for pools (more than 4.5 ft.) a
(more than nd pool attendant
4.5 ft.) and for shallow pool;
pool attendant
for shallow pool; 3. Recreation health
club gymnasium
3. Recreation / sauna and
health club facilities (outdoor
gymnasium / and indoor);
sauna and
facilities
(outdoor and
indoor);

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MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR

4. Creation 4. Creation of
of activities in a ctivities in
promoting promoting culture
culture and traditional
and traditional performance in
performance local ways of life
in local ways are to be
of life are to be encouraged;
encouraged;
5. Local artists are
5. Local artists are to be given priority
to be given to perform in the
priority to hotel.
perform in the
hotel.

Encourage the practice of noise control program

2.8 SANITARY INSTALLATIONS 1. Public toilets (separate for ladies & gentlemen) for guests near
FOR COMMON AREAS common areas;
2. Should be clean & in good running order, have washing facilities
with water saving technique;
3. The use of press (water - saving) water hose;
4. Sufficient supply of toilet paper (made from recycled material),
clean towels and hot air drier;
5. Public toilets should be labelled according to gender.
1. Public toilets (separate for ladies &
gentlemen) for guests near common
areas;
2. Should be clean & in good running order,
have washing facilities with water saving
technique;
3. The use of press (water - saving) water
hose;
4. Sufficient supply of toilet paper (made
from recycled material), clean towels and
automatic hot air drier;
5. Advisable to use bio-degradable liquid
dispenser shampoo;
6. Sanitary paper towel disposal facility;

7. Public toilets to be labelled.

2.8.1 PUBLIC TOILETS FOR THE

All categories: Public toilets for the disabled should be provided.
DISABLED (OKU)

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 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR

2.9 DUSTBINS All categories :

1. No dry liquid refuse or filth of any sort shall be permitted to be deposited in any part of the hotel except in approved
pattern dustbins provided for that purpose;
2. Adequate number of bins with lids to be provided;
3. All bins to be lined with plastic bags before dumping refuse into them;
4. All bins to be placed at suitable area so as to prevent contamination to foodstuff;
5. Bins used for food waste to be covered and placed at suitable location;
6. Use of separate waste bins (Brown / Blue / Orange) with labels for recycling purpose (Glass / Paper /

2.10 THERMAL CONDITIONS Fan (s) for the Fan (s) for the Air condition Central air condition Central air condition
VFOR COMMON AREAS ventilation in public ventilation in public guaranteeing thermal guaranteeing guaranteeing thermal
rooms. rooms comfort in public thermal comfort comfort depending on
rooms depending on depending on location and situation
location and situation. location and
situation

Regular monitoring and maintenance to ensure the air quality.

2.11 PUBLIC TELEPHONES At least one At least two telephone Sufficient telephone Sufficient telephone Sufficient telephone
telephone facility for facilities/equivalent facilities / card phone facilities / card facilities / card phone
guests use located at for guests use located / equivalent for guest phone / equivalent / equivalent for guest
the common areas/ at the reception at the use located at the for guest use use located at the
reception area and / lobby or nearby reception area and / or located at the reception area and / or
or nearby nearby reception area and / nearby
or nearby

2.12 LIFTS 1. Lifts are to be 1. Lifts are to be 1. Lifts are provided 1. Lifts are provided 1. Lifts are provided
provided for rooms provided for rooms where there are where there are where there are
situated five floor situated five floor more than five more than five more than five
or 60ft and above. or 60ft and above. floors or 60ft, floors or 60ft, floors or 60ft,
including ground including ground including ground
2. Lift capacity in and basement if and basement if and basement if
proportion to the public facilities public facilities public facilities are
room capacity. are located in are located in the located in the
the latter; latter; latter;

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MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR

2 Lift capacity in 2. Lift capacity in
proportion to the proportion to the
room capacity; room capacity;
3 Separate 3. Separate services
services lift for staff, service
lift. and luggage;
4. Encourage to have
smart elevators/
lift (energy-saving)

All categories: Corridors or other spaces outside guest room should be covered with noise absorbing material and
2.13 CORIIDORS material used should be of fire-proof / should have a fire retardant treatment.

2.14 CORRIDORS All categories :

PRECAUTIONS 1. Corridors heading to guest rooms should be illuminated 24 hours and should be wide enough for emergency
situation. Materials used should be of fire-proof/should have a fire retardant treatment;
2. Fire safety requirement to be adhered to;
3. Equipped with communication system/overriding paging system.

3 BEDROOM REQUIREMENTS 11.5 sq m 15 sq m 18 sq m 28 sq m 36 sq m

2.5M 2.5M 2.5M 2.5M 2.5M
3.1 MINIMUM SIZE OF
BEDROOMS
Minimum standard
requirement :
a. Size: 11.5 sq m
b. Height : 2.5m

3.2 BEDROOM 1. Beds with clean linen, blankets, clean pillows and mattresses ; (to be changed upon request for the same guest (s)
FURNITURE AND
FITTINGS 1. Curtain 1. Curtain 1. Curtain
2. Night table 2. Night table 2. One night table
3. Writing table 3. Writing table 3. Writing table

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 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR

4. Cupboard/ ward robe with hangers and 4. One chair and one 4. Cupboard/ ward robe with hangers and
shelves (or drawers) arm chair per shelves (or drawers)
room
5. Mirrors 5. Mirrors
5. Cupboard/ ward
6. Waste basket robe with hangers 6. Waste basket
7. Encourage to provide a special waste bag and shelves (or 7. Encourage to provide a special waste
with different colours or different labels drawers) bag with different colours or different
for recycling purposes and separate waste 6. Mirrors labels for recycling purposes and
bins with labels for recycling purposes separate waste bins with labels for
7. Waste basket recycling purposes
8. Encourage to 8. Luggage rack
provide a special
waste bag with 9. Fridge (local brand products / food and
different colours beverages) to be made available
or different labels 10. Extra beg upon request
for recycling
purposes and 11. Hair dryer upon request
separate waste 12. All bedrooms furnishing to be of good
bins with labels quality and taste and well maintained.
for recycling
purposes 13. Iron and iron board upon request.
9. Luggage rack
10. Fridge (local
brand products /
food and
beverages) to be
made available
11. All bedrooms
furnishing to be
of good quality
and taste and
well maintained.

Encourage use of the element of Malaysian batik and local decoration

KIBLAT SIGN IN BEDROOMS All Categories : Green Kiblat sign to be displayed clearly on the ceiling of every room

Ashtray upon request in designated smoking room / area only

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MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR

3.3 ELECTRICAL At least one electric 1. Electric socket 1. Electric socket 1. Electric socket 1. Electric socket with
EQUIPMENT socket with indication with indication of with indication with indication indication of voltage
of voltage in each voltage in each of voltage of voltage in in each room
room. room in each room each room
2. Reading lamp to be
2. Reading lamp to 2. Reading lamp to provided.
be provided. be provided.
3. Electronic door Key
3. Electronic door System to be
Key System to provided in every
be provided in room.
every room.

3.4 BEDROOM WINDOWS All categories : To adhere to building code set by appropriate authority for equipment / appliance

3.5 ENTRANCE DOORS All categories: Should have:

1. Lockable doors with key and latch / double locked from inside as additional security;
2. Each room must be numbered or otherwise marked for easy identification;
3. Must indicate fire escape plan in relation to the hotel;
4. Materials used should be fire resistant (minimum hr.)
5. To have peep hole on the entrance door.

3.6 THERMAL CONDITIONS IN Fan (s) for ventilation Fan (s) for ventilation Air condition system Air conditioning Air conditioning
BEDROOMS, in all rooms. in all rooms. in all bedrooms guaranteeing guaranteeing thermal
VENTILATION guaranteeing thermal thermal comfort comfort in all
comfort, depending on in all bedrooms & bedrooms & designed
location & situation. designed so that so that the guests
the guests can can regulate the room
regulate the room temperature in each
temperature in each room.
room.

Regular monitoring and maintenance of air conditioning system to ensure the quality of air

3.7 VENTILATION IN ROOMS All categories: Each room shall be capable of being naturally ventilated by means which can be controlled by the room
occupants.

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 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR

3.8 BEDROOMS Ashtray upon request in designated smoking room / area only Ashtray upon request in designated smoking
COMMUNICATION SYSTEM room / area only
Radio, TV and central music system in each room which can be 1. Radio in each 1. Radio in each room
3.9 AUDIO VISUAL controlled by the guest. room which which can be
INSTALLATIONS IN ALL can be controlled by the
CATEGORIES: BEDROOMS controlled by guest
the guest 2. Satellite TV with
2. Satellite TV with min. of 6 channels:
min. of 4 Children
channels: programme;
Children Sports
programme; programme;
Sports Min. 2 new
programme; programme;
Min. 2 new Movie channel
programme; 3. Internet broadband
Movie channel services (all floors
3. Internet to be provided)
broadband
services
(all floors to be
provided)

3.10 DRINKING WATER IN Not compulsory Drinking water and glasses provided in each room.
BEDROOMS

3.11 INFORMATION MATERIALS All categories :

IN BEDROOMS
3.12 STATIONERY IN BEDROOMS
3.13 SOUND PROOFING FOR
BEDROOMS
1. Room tariffs, and other services provided by hotel shall be prominently displayed in each room;
2. Information on fire exit guidelines, emergency, house rules for guests, meal hours and charges are to be
displayed where applicable.
Not Compulsory Not Compulsory Writing materials to be provided (use of recycled materials)
All categories: To adhere to the local authority standard

3.14 SUITE Not Compulsory Not Compulsory Not Compulsory Adequate number of rooms that can be
connected and thus converted into a suite
(with bedroom, sitting room, private dining
room, etc.)

12
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR

3.15 SANITARY INSTALLATIONS 1. All rooms to have attached bathroom; 1. All rooms with 1. All rooms with 1. All rooms with
FOR BEDROOMS 2. All rooms with complete private rooms complete private complete private complete private
(washbasin, shower, bath and toilet). rooms (wash basin, rooms (wash rooms (wash basin,
shower and bath basin, shower shower and bath
and toilet);
and bath and and toilet);
2. Optional bathtub toilet);
with showerhead / 2. Optional bathtub
shower and running 2. Optional bathtub and jacuzzi with
hot and cold water. with showerhead showerhead /
Rooms should have / shower and shower and running
a dry and wet
bathroom area. running hot and hot and cold water;
cold water.
3. Bathroom fitting to
Rooms should
be of highest
have a dry and
quality.
wet bathroom
area;
3. Bathroom fitting
to be a good
quality.

3.16 WATER HOSE All categories: Water hose / bidet or other alternatives (ladle) to be provided for ablutions. e.g. water hose

3.17 BED LINENS, TOWELS Bed linens and towels must be changed for each new guest.

3.18 ROOM FOR THE All categories: At least one room with facilities for the disabled (e.g. lower bed, shelf, table, ramps, etc.) to be provided
DISABLED (OKU) in accordance to OKU Act 2007 and to ensure the entrance door is accessible by wheelchair.

13
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR

4 SERVICES To provide:
1. Separate check in / check out service
4.1 EXECUTIVE FLOOR 2. Executive lounge to serve breakfast,
coffee, tea and cocktail
3. Business centre
4. Reading materials.

4.2 FOOD AND BEVERAGE 1. Where there are 1. Where there are 1. Breakfast served 1. Breakfast served 1. Breakfast served
SERVICE no restaurants no restaurants in rooms and in rooms and in rooms and in dining
available a available a in dining room / in dining room / room / restaurant;
restaurant;
breakfast room is breakfast room is restaurant;
2. Local brand Food
to be provided. to be provided. 2. Local brand Food & 2. Local brand Food & Beverages to be
Beverages service is provided;
provided; & Beverages to b
e provided;
3. 24-hour room
3. Restaurants service must be
/ coffee house provided;
offering food of
4. At least one outlet
local & to operate minimum
international of 18 hours;
fare to be made
available; 5. Restaurants / coffee
house offering food
of local &
international fare to
be made available;

6. Quality crockery,
cutlery and
glassware to be
used.

Local fruits / organic food products to be made available.

14
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR

4.3 FRONT DESK SERVICE Front desk service Front desk service 1. Reception area 1. Reception area 1. Reception area
available. available. with 24 hrs. front with 24 hrs. front with 24 hrs. front
desk service; desk service; desk service;

2. Paging, valet 2. Paging, valet 2. Paging, valet

& luggage service & luggage & luggage service
available; service available; available;

3. Messages delivered 3. Messages 3. Messages delivered

to hotel guests; delivered to hotel to hotel guests;
guests;
4. Front office staff to
4. Front office staff be proficient
to be proficient in English as an
in English International
language. language and one
5. Express check- other foreign
out and express language;
check in for
VIP guest. 5. Limousine service is
made available;

6. Hotel representative
to accompany guest
to the room.

7. Express check-out
and express check
in for VIP guest.

4.3.1 SAFETY DEPOSIT BOX Provided at reception Provided at reception 1. Provided at 1. Individual safety deposit system provided
/ front office / front office reception / front at the reception / front office.
office.

2. Guests have private 2. Should provide individual safety deposit

access to boxes, box / system in room.
like in a bank.

15
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA
4.3.2 SELF LUGGAGE
FACILITIES
4.3.3 FOREIGN EXCHANGE
4.3.4 BUSINESS CENTRE
4.3.5 INTERNET ACCESS
SERVICE
4.3.6 CREDIT CARD FACILITIE
4.3.7 TOURISM SERVIC
4.4 SHOPPING ARCADE
16
ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
Left luggage Left luggage Left luggage Left luggage Left luggage
facilities provided facilities provided facilities provided facilities in facilities in designated
designated room. room with proper
luggage service
provided.
Not Compulsory Not Compulsory Money exchange Money exchange Money exchange
service provided service provided. service provided.
Exchange of at least Exchange of all major
5 major foreign foreign currencies.
currencies.
Not Compulsory Not Compulsory Secretarial services Secretarial services Secretarial services
provided in a common provided in a provided in a private
office common office. office.
Not Compulsory Internet service to be provided in common
rooms
Credit card facilities Credit card facilities Credit card facilities Credit card facilities available:
available available available acceptance i. Acceptance of major international credit
acceptance of at least acceptance of at least of at least 5 major / change cards
international credit /
5 major international 5 major international charge cards. ii. Guaranteed reservation
credit / charge cards. credit / charge cards.
A rack for brochures A rack for brochures Information service Information Information service
provided. and contact with tour concerning transport, service concerning concerning transport,
operators provided. hotel, excursions transport, hotel, hotel, excursions &
& entertainment
available. excursions & entertainment plus
entertainment plus tourism service (travel
tourism service tours, hotel booking
(travel tours, hotel etc.) provided and has
booking etc.) concierge service.
provided and has
concierge service.
Not Compulsory Not Compulsory Convenience Shop Convenience Shop 1. Convenience Shop
2. A hairdressing & beauty
salon are available
within or surrounding the
hotel premises
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR

4.5 LAUNDRY AND VALET Not Compulsory Not Compulsory Laundry Service 1. Laundry Service Provided
SERVICE Provided 2. Valet service available

4.6 MEDICAL SERVICE All categories: Medical Practitioner available on call.

4.7 FIRST AID FACILITIES All categories : Provision of first aid box at front office and kitchen containing medicine, ointment, bandages etc. (to
be replenished, to observe the expiry date of the content and should be checked from time to time.

5 SAFETY STANDARDS AND 1. Fire fighting facilities and guidelines must be established & clearly indicated:
HYGIENE Mimic Diagram of the escape route to be displayed at the lobby and the rooms;
Exit Sign lighting at stairways and other areas;
5.1. FIRE, ELECTRICITY AND Emergency lighting at corridors, lobby and stairways;
OTHER SAFETY Control room required;
FACILITIES, SECURITY Liquid Petroleum Gas (LPG) piping and fitting.
2. Adequate fire-fighting equipment (any of these)
Sprinkler / detector
Wet riser / dry riser with hose and nozzle
Hose reel with nozzle
Break glass
Kitchen hood protection carbon dioxide system / wet chemical etc.
3. In accordance with local fire-fighting and fire prevention laws Uniform Building by Laws 1984.
4. All electrical facilities must be installed and maintained according to local electrical safety laws.
5. Installation of meters / equipment to monitor and control energy consumption.6. Adequate security must be provided
on a 24-hour basis.
7. Provision of safety monitoring device at critical area (common areas including parking area) (e.g. CCTV)

5.2. EMERGENCY POWER Rooms have battery Rooms have battery Standby generator Conve Standby Standby generator
SUPPLY lamps (torch light) lamps (torch light) available to provide generator sufficient sufficient to generate
in the event of power in the event of power basic light and power to generate power to power to operate
failure. failure. in emergency cases. operate corridor and corridor and public
public room lights room lights and
Rooms have battery and emergency lift. emergency lift.
lamps (torch light)
in the event of power Rooms have battery Rooms have battery
failure. lamps (torch light) lamps (torch light)
in the event of in the event of power
power failure. failure.
nience Shop
17
 MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR

5.3. KITCHEN All categories:
1. Food prepared within hotel must comply with the hygiene requirements of the Health Authorities;
2. Kitchen pantry and cold storage to be in accordance with the requirements of the Health Authorities;
3. Separate cooking, washing, storage area and utensils for halal and non-halal food;
4. Provision of clear signs for toxic substances;
5. Regular inspection, cleaning and maintenance for storage order to avoid leakage of toxic gas chemical substances;
6. Food storage should be labelled accordingly;

5.4. SEPARATE All categories: Where food stuff is stored, correct temperature should be maintained & there should be separate
COMPARTMENT compartments for the storage at all category storage compartments (halal and non-halal).

5.5. FOOD PROTECTION 1. Proper rat proof store room;

2. Rack for food stuff to be placed above the floor level and to be labelled accordingly;
3. Cooked & raw food should be covered from dust and vermin at all times;
4. The premise should be free from insects and vermin at all times.

5.6.. REFUSE All categories: All refuse and garbage must be dispose of daily from the room premises. The refuse area and containers
shall be kept in sanitary condition. The use of separate waste bin for recycles purposes.

5.7.. INSECT AND VERMIN All categories: Good and effective protection against insect and vermin in all areas of hotel.
PROTECTION

6 STAFF All categories: adequate number of staff in accordance with expected service in each category. Malaysian citizens and
Permanent Resident are allowed to work as frontliners.
6.1. NUMBER OF STAFF

6.2. EMPLOYMENT

6.3. QUALIFICATION OF THE All categories: hotel employees who work for business service and technical department should be professional
STAFF qualified, as required by hotel and/or government policy regulation.

6.3.1 General Qualification

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MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA
6.3.2 Language
6.3.3 Mode of Greeting
6.4. STAFF UNIFORM
6.5. MEDICAL EXAMINATION
6.6 STAFF FACILITIES
6.6.1 Sanitary Installations
6.6.2 Rest Area & Changing Separate rest room and changing room for male / female
Rooms
6.6.3 Staff Canteen
6.7 SURAU
(Prayer Rooms and The
Indication of Kiblat)
6.8 STAFF TRAINING (HRDF)
7 MINIMUM ROOM RATES
ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
Bilingual receptionist Bilingual receptionist Main staff Main staff Main staff
(Bahasa Melayu / (Bahasa Melayu / (management, (management, (management,
English) English) reception staff, head reception staff, reception staff, head
waiters housekeeper) head waiters waiters housekeeper)
must be at least housekeeper) should be proficient
proficient in English must be proficient in English and other
and a language that in English and language.
corresponds to the a language that
predominant foreign corresponds to the
clientele. predominant foreign
clientele.
Staff should greet guest using Malaysian way of greetings
Basic Uniform Frontline staff in hotels/ resorts should wear clean, comfortable and
practical uniforms that reflect designs of local/ Malaysian culture and
tradition and requirement of the hotel line with international standards.
All categories: staff to be medically examined periodically as required by the healthy authority
All categories: Separate, adequate and hygienic sanitary installation for staff
(toilet, wash-basin, shower, bathrooms etc.)
Not Compulsory Not Compulsory Staff pantry is to be Staff pantry is to be Staff pantry is to be
provided provided provided
All categories: Every hotel is expected to provide a facility to pray/ common pray room
(separate for ladies and gentlemen) and each room the direction of Kiblat should be clearly indicated.
All categories: Staff Training All staff must be sent for continuous hospitality and environmentally awareness
management training with certification (authorised registered training providers).
Not Applicable Min. RM 250++ Min. RM 380++
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