EMPLOYEE QUESTIONNAIRE

(KINDLY ANSWER FOR ALL THE QUESTIONS)

Dear Sir/Madam,

I am Krisana. M, 3 rd. semester M.B.A student of Ahalia School of Management Palakkad. Doing a

study a study on effectiveness of grievance handling in this company in the partial fulfillment of the

requirements for the award of the degree of Master of Business Administration. I request you to kindly co-

operate with my study, and assure that the information provided by you will be kept confidential and would be

used only for writing the project report.

1. Are you aware of the grievance redressel procedure in the organization? (If yes, continue with the

questionnaire, if no, Please return).

YES [ ] NO [ ]

PERSONAL DETAILS

2. Gender
Male [ ] Female [ ]
3. Age
Below 20 [ ] 21 30 [ ]
31 40 [ ] 40 and above [ ]
4. Educational qualification.
Below higher secondary [ ]
Higher secondary [ ]
Diploma [ ]
Graduate [ ]
Post graduate [ ]

5. How long you have been working this organization?

Less than 5 years [ ] 5 10 years [ ]

10 15 years [ ] More than 15 years [ ]

6. Your designation in this organization.

7. During your service here, have you ever come across a situation of dis satisfaction leading to a

complaints?

YES [ ] NO [ ]

8. If yes, what was the reason?

Problem with superior [ ]

Salary and wages [ ]
 Promotion [ ]
Problem with co workers [ ]
Work time [ ]
Discipline [ ]

9. How often have you faced grievance in this organization?

Mostly [ ] rarely [ ] Sometimes [ ] Not at all [ ]

10. With whom did you share/ report your complaint/ grievance.
Function head [ ]
Co- workers [ ]
Head of the H R department [ ]
Supervisor [ ]
Management [ ]
Others please specify

11. Mode of sharing grievance.

Oral [ ] Written [ ]

12. Was the grievance solved to a satisfactory level ?

Yes [ ] No [ ] Somewhat [ ]

13. I feel, most of the grievances here are solved by

Management [ ] Union Leaders [ ] Arbitrator [ ]

Any other, specify..

14. Is importance given to what is right rather than who is right?

Yes [ ] No [ ]

15. Are you constantly informed on what is being done about your grievance ?
Very often [ ] Sometimes informed [ ]
Does not inform at all [ ]

16. How much time your superior takes on a complaint (during of handling process).
2 weeks [ ] 6 weeks [ ] Indefinite [ ] depends upon level [

17. If grievance is filed does management collect all the details about your problem?
Yes [ ] No [ ]
18. Are you satisfied with settlement of grievance by management?
Completely [ ] To a satisfactory [ ] Not at all [ ]

19. Is there a positive and friendly approach during grievance handling?

Yes [ ] No [ ]

20. Is there any temporary relief provided until proper decision is made so that it does not raise any

adverse effects within the organization?

Yes [ ] No [ ]
21. If the decision is not satisfactory are you given opportunity to take it to higher officals?
Yes [ ] No [ ]

22. Do you feel open to share you grievances?

Yes [ ] No [ ]

23. Do you feel that the matters relevant to the grievance are kept confidential.
Yes [ ] No [ ]

24. Are proper records maintained on each grievance?

Yes [ ] No [ ]

25. Are you satisfied by the grievance redressals procedure here?

Yes [ ] No [ ]

THANK YOU FOR YOUR VALUABLE TIME.