CHAPTER 2

REVIEW OF LITERATURE
 CHAPTER 3

REASERCH METHODOLOGY
 CHAPTER 4

DATA ANALYSIS
AND INTERPRETATION
CHAPTER 5
 CHAPTER 1

INTRODUCTION
 LIST OF CHARTS

TABLE NO CONTENT PAGE NO

1 Gender wise distribution

2 Age ratio of employees

3 Educational qualification

4 Experience in the organization

5 Situation of dissatisfaction

6 Grievance in the organization

7 Reporting of grievance

8 Mode of sharing grievance

9 Employee satisfaction towards solved

grievance
10 Solving of grievance

11 Importance for grievance or individual

12 Informing the grievant about

grievance
13 Duration of grievance

14 Collection of details by management

on grievance
15 Satisfaction of employees

16 Approach during grievance to

handling
17 Temporary relief

18 Opportunity to take grievance to

higher officials
19 Openness of sharing grievance

20 Confidentially of grievance

21 Proper records for grievance

22 Satisfaction of grievance redressel

procedure

ACKNOWLEDEMENT
This work couldnt be complete without the help and necessary support of several persons. I hereby express my

hearty thanks to all of them.

First and above all I thank Almighty God, the source of life and knowledge.

I express my sincere thanks to Dr . M. G. Nair, Director of Ahalia School of Management, Kozhipara, Palakkad

for guiding me to take up this project work and providing all the formal facilities to carry out this study.

I am thankful to MS. Sangeetha Madam, Head of Department of Ahalia School of Management, Kozhipara,

Palakkad for her timely suggestions and constant encouragement that led to the accomplishment of the project.

I take this as a privilege to thank Mr. T. Radha mohanan, Senior Officer (P& A) of ILP for permitting me to

carry out this study in such an esteemed organization and for their continuous support and advice which helped

me to follow he correct path.

I am thankful to the respondents who co- operated with me during my study. My thanks are due to the staff of

the ILP for the whole hearted co operation.

Last but not least. I would like to thank my friends and family members for their support and guidance

throughout the course of this project.

Place:

Date: KRISANA. M

LIST OF TABLES

TABLE NO CONTENT PAGE NO

1 Gender wise distribution

2 Age ratio of employees

3 Educational qualification

4 Experience in the organization

5 Situation of dissatisfaction

6 Grievance in the organization

7 Reporting of grievance

8 Mode of sharing grievance

9 Employee satisfaction towards solved

grievance
10 Solving of grievance

11 Importance for grievance or individual

12 Informing the grievant about

grievance
13 Duration of grievance

14 Collection of details by management

on grievance
15 Satisfaction of employees

16 Approach during grievance to

handling
17 Temporary relief

18 Opportunity to take grievance to

higher officials
19 Openness of sharing grievance

20 Confidentially of grievance

21 Proper records for grievance

22 Satisfaction of grievance redressel

procedure
 CONTENTS

CHAPTER TOPIC PAGE NO

CERTIFICATES

CERTIFICATES

ACKNOWLEGEMENT

ACRONMYS

CONTENTS

LIST OF TABLES

LIST OF CHARTS

EXECUTIVE SUMMARY

1 INTRODUCTION AND DESIGN OF 1-8

THE STUDY

2 REVIEW OF LITERATURE & 9 - 22

THEORETICAL FRAMEWORK

3 PROFILE OF THE STUDY AREA 23 - 33

4 ANALYSIS AND 34 55
INTERPRETATION OF DATA

5 FINDINGS, CONCLUSION AND 56 - 59

SUGGESTIONS

BIBILOGRAPHY

ANNEXURE
 CONTENTS

CHAPTER PAGE NO

TOPIC

CERTIFICATES

ACKNOWLEGEMENT

ACRONMYS

CONTENTS

LIST OF TABLES

LIST OF CHARTS

EXECUTIVE SUMMARY

1 INTRODUCTION AND DESIGN OF THE STUDY 1 -8

2 REVIEW OF LITERATURE & THEORETICAL 9 -22

FRAMEWORK

3 PROFILE OF THE STUDY AREA 23 33

4 ANALYSIS AND INTERPRETATION OF DATA 34 55

5 FINDINGS, CONCLUSION AND SUGGESTIONS 56 -59

BIBILOGRAPHY

ANNEXURE
 ACRONYMS

ILP : Instrumentation Limited Palakkad

GEC : General Electric Company Limited

BTH : British Thomson Houston Company Limited

MOV : Marconi Osarm Valve Company Limited

C&I : Control and Instrumentation

HOD : Head of department

MGT : Management

DECLARTION
I, KRISANA .M, hereby declare that this project report entitled A STUDY ON EFFECTIVENESS OF
GRIEVANCE HANDLING AT INSTUMENTTATION LIMITED is submitted to University of Calicut to
partial fulfillment of the requirement for the award of the degree of Master of Business Administration. This is a
bonafide record of a work undertaken by me during the period of study at Ahallia School of Management,
Kozhippara, Palakkad under the guidance of Ms. Sangeetha madam.

The imperial findings in this report are based on the data collected from INSTRUMENTATION LTD,
PALAKKAD. I further declare that this project has not being fully or partially submitted to any other
Institutions or University for the award of any degree, diploma or recognition thereof.

PLACE:

DATE: KRISANA. M
 EXECUTIVE SUMMARY

The project study was undertaken at Instrumentation Limited Palakkad. The duration of the study was 21 days.
The main objective of the study is to analysis the effectiveness of grievance handling mechanism at ILP.

The study goes through by descriptive method and carried out by setting up certain well defined objectives. The
study is limited to those objectives. Data collection was made using primary as well as secondary data. Primary
data was collected through questionnaire from the sample size formulated by the way of convenient sampling
method among total employees of the company. Secondary data was collected from published sources like
manuals, existing records of the company, existing project reports etc..

The sample size of 100 (employees) are for the study. For each sample the questionnaire is given and received
directly. The questionnaire is formulated in order to extract the opinions. View and feelings of the employees
regarding the grievance handling are collected and analyzed by the way of percentage method.

The findings from the research and suggestions are submitted to personnel manager for further action.
A STUDY ON EFFECTIVNESS OF GRIEVANCE HANDLING AT INSTRUMENTATION LTD PALAKKAD

PROJECT REPORT
Submitted in the partial fulfillment of the requirements for the requirements for the award of the dgree of

MASTER OF BUSINESS ADMINISTRATION

University of Calicut

By

KRISANA. M

Reg. No. HBAOMBA016

Under the guidance of

Ms. SANGEETHA MADAM

HEAD OF DEPARTMENT

AHALIA SCHOOL OF MANAGEMENT, KOZHIPARA

(Affiliated to University of Calicut, Malappuram)

2014 - 2016