Design Level Document

Topic: Managing Workplace Conflicts

Audience: Global Corporate employees from freshers to first level managers
Purpose: Refresher course for teams
Sample SB duration: approx 8-10 slides for the topic
Language: US English
Specific requirements: 1) Should be engaging and interactive with use of relevant visuals and activities 2) Should contain detailed
Facilitator notes embedded in the PPT story board
Content: To be created based on Net research

Batch Size:
Duration
Slide Slide Title/Topic LO Strategy
No
1 Title Slide
2 Session Objectives Knowles Andragogy
principle: adult learners
have knowledge of the
concept that they need to
formally learn
3 Workplace Conflict: Formally define the Knowles Principle:
Case Study concept stimulate learning
by identifying with
real life experience.
Blooms
Comprehension
level preparing the
learner to reach
the learning level
of evaluation in
conflict resolution
20
4 hours
Methodology Tools
The learners share their knowledge of Interactive
workplace conflict and their objective of PowerPoint
attending the workshop and to further slide and
refine their expectations the learning Learner
objectives of the session are listed and handbook
briefly explained to them and prepare
them for the session that will change
their knowledge and perception of the
concept of workplace conflict and its
resolution
The video case study helps the Video and
learner to identify with real life Learner
example and then formally learn handbook
the concept of workplace conflict
This becomes the basis to
progress in reasoning: what, why
and how of workplace conflict
and learning the related concepts
and sub concepts of workplace
conflict step by step in the
session in response to the

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questions asked on the case

study on workplace conflict
4 Types of Conflict Explain the causes of Knowles principle With formal introduction to the Interactive slide
conflict of experiential concept of types of conflict and learner
learning with identify various conflicts the handbook
reason learners have experienced and
Blooms share them in the class.
comprehension Then based on the formal
and application learning identify and explain the
level type of conflict in case study
video
5 Why Conflict? Review the causes of Knowles principle: Through team discussion identify Interactive slide
conflict collaborative the positive and negative effects and learner
learning of conflict handbook
Blooms analysis With formal learning of the
and application concept with reason, identify the
level positive and negative effect of
conflict depicted in the case
study video
6 What are Effects of Revise the effects of Knowles principle: Through team discussion identify Interactive slide
Conflict? conflict collaborative the positive and negative effects and learner
learning of conflict handbook
Blooms analysis With formal learning of the
and application concept with reason, identify the
level positive and negative effect of
conflict depicted in the case
study video
7 How to Resolve Deduce the methods Knowles principle: Through video recall the Video,
Conflict? of resolving conflict practical and result concepts of causes and effects of interactive slide
oriented learning conflict and Learner
Blooms analysis, Through video identify common handbook
application to methods of conflict resolution
synthesis level Through discussion comprehend
the steps involved in resolving

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 Design Level Document

conflict
Devise methods and define steps
of resolving conflict depicted in
the case study video
8 Check It Out Deduce the methods Knowles principle Teams group together to discuss Learner
of resolving conflict of collaborative the given guideline to develop a handbook
learning checklist of the generic method
Blooms synthesis of resolving conflict
level
9 Role Play Deduce the methods Knowles principle: Learners use the conflict Learner
of resolving conflict collaborative resolution checklist they have handbook
learning designed to evaluate the way
Blooms evaluation conflict is resolved in the role
level play
10 Summary
11 Closing slide

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