Deploying WebEx in Enterprise

Networks

Aaron J Oden Technical Marketing Engineer

BRKCOL-2026
About Cisco WebEx (SaaS offer)

WebEx pioneered online meetings and now backed by Cisco

performance and reliability were still out in front pushing boundaries.
Were making it easier every day to click, tap or swipe to get things
done. WebEx services can be used from most devices and platforms.
Mobility, ease of use and compatibility are top priorities for Cisco WebEx
developers.

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Agenda WebEx Conferencing
Solution Overview & Whats new
Cisco WebEx Deployment Considerations
Cisco WebEx Integrations
References & Resources

4
High Level overview and Whats
New

5
Cisco WebEx Conferencing Portfolio

From the pocket to the boardroom

Meeting Training Event Support

Video Conferencing

Audio Conferencing

Cisco WebEx Cloud Enterprise Network

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Cisco WebEx Cloud
Secure, global meetings delivered by Cisco

Global Scale

Highly Availability,
Performance/Speed

Optimized for Collaboration

and Content Distribution

Hub (DC or iPOP) Multi-layer Security

Cisco WebEx Cloud

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 Overview of WBS 31 R2 Release
Flexible & Easier
User Experience
Personal Room:
o Alternate host can start meeting
o Host can start meeting by phone
Join Improvements:
o Connect audio, and video next
o Simpler join in Chrome, IE, Firefox
UI Refresh: Event Center (Mac),
Training Center (Windows), and
Productivity Tool
Mobile
Enhancements
Mobile UE redesign
iPhone content sharing
IBM Cloud Connections support
(iOS only)
iPad split-screen view
MP4 NBR playback on mobile
devices from Meeting Center
video conferencing (formerly
CMR Cloud)
Security Enhancements
Efficient & Unified
Administration
Limit notifications for Personal
Room with CAPTCHA
Bulk updates of user settings
Self-service branding for
unified sites
Help desk read-only access
to admin portal
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User Experience
 Improved Alternate Host Selection Workflow
Features
Simplify Alternate Host selection
when scheduling a Meeting through
Web Portal

Host can easily toggle users as

Alternate Hosts

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 Personal Room Alternate Host Enhancements
Personal Room

Benefits
Allow others to run meetings without
the host in attendance
Save time entering everyones name

Features
Choose an alternate host to start a Meeting Scheduler

meeting in your Personal Room

without attending

With one-click, allow anyone in the

meeting to be an alternate host to
run a meeting in your Personal
Room or a scheduled meeting
without attending. Alternate host
must have an active host account
on the site.

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 Personal Room Web Page Improvements
Floating header
Benefit
Personal Room is easier to get
to and looks cleaner Personal Room
As Home tab

Features
Enable the Home tab to default
to the Personal Room tab if
logged in once
Hidden header
Improved the customizable
layout
Host view of
Personal Room

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 Personal Room Leave/End Improvements
Distinction between
Updated look and feel
Benefit leave and end

Meeting can continue even when the

host needs to leave

Features
Exit dialog now provides the host with
a clearer distinction between:
Leave Hosts will be prompted to select a new host
when leaving their Personal Room
(allow meeting to continue)
End
(for all attendees)
For Personal Room meetings, the host
will be prompted to select a new host
in order to leave the room without
ending the meeting

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 Host Start of Personal Room from Telephone
Benefits
Start a meeting when only a phone is
available, and as a reservationless
audio conferencing tool

Features
Start your Personal Room without
having to join from a client
All Personal Rooms now have a host
PIN if it supports WebEx Audio or
WebEx Meeting Center video
conferencing (formerly CMR Cloud)
Once host starts meeting, everyone
has full audio, video, and content
meeting experience, and the host is an Host PIN included in
dial-in instructions
audio-only participant.

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 Personal Room Security Improvements New site administration settings

Benefits
Keep rooms secure without user
intervention
Mimic security of real-life scenario:
Employees can enter any physical
room, but visitors need to be escorted

Features
Option to automatically keep
unauthenticated users in lobby until
host admits them
Option to remember if user was able
to authenticate previously
Option to enable CAPTCHA when
joining a Personal Room

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 Audio and Video Join Enhancements
Benefit
Step 1: Connect to audio
Reduce confusion about how to join
the audio and video

Features
The video preview screen appears
sequentially after the user successfully
connects to audio
The Start my video in all meetings Step 2: Connect to video

setting prompts the user to select an

audio option, to help ensure
simultaneous connection
Available in WebEx Meeting Center

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Simplified Join Experience with Browsers
Chrome, IE, Edge and Firefox 64-Bit
Chrome
Benefit
Easier and quicker to join a meeting
Simplified process that enhances
the join experience

Features
Updated user interface:
Internet Explorer
Chrome: all OS
One-time download and install: Edge Firefox
Microsoft Edge: all WebEx centers
Firefox 64-bit: all WebEx centers

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 Meeting Center Client Accessibility Improvements
Benefit
Improved screen reader usability for
physically challenged users

Features
Enable screen reader to clearly
announce text details, links, and
actionable elements, such as:
o Audio and Video Connection menu
Meeting Info details
o Meeting information details are readable with
Applicable to WebEx Meeting Center screen reader
client on Windows

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 Training Center Categorization
Toggle between
Benefit Category, Session,
Easily organize Training Center and Recording views

sessions and recordings

Features
Guide attendees to specific sessions
or recordings through logical
categories or groupings
Provide hosts the ability to create
categories and assign sessions and
recordings Categories
Provide admin the ability to reassign
category ownership to another host
Comparable to Event Center programs

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 User Interface Refresh for Event Center (Mac)
Benefit Brighter, cleaner
Updated iconography
color scheme
Cleaner, modern look and feel thats
consistent with Meeting Center

Features
Provide a modern color scheme,
updated iconography, and new button
and menu treatment
Aligns the Mac client to the Windows
client updated in WBS 31
Note: Only initial-based avatars will
be displayed on Mac.

New button and

menu treatment

Same functionality, updated look and feel

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 Light User Interface Refresh for Training Center
(Windows)
Benefit Same look as Meeting Avatars in
Center and Event Center participant list
Cleaner, modern look and feel thats
consistent with Meeting Center

Features
Provide a modern color scheme,
avatars in participant list, and updated
icons, buttons and fonts.
Unified sites show pictures and
non-unified sites show only initials.

Updated icons,
buttons, and fonts

Same functionality, updated look and feel

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 New Client
WebEx Productivity Tools Improvements
Hybrid WebEx Video
Benefits
Modern and simple user experience
Improved support

Features
User interface redesign
Schedule Personal Room on Mac
Start Personal Room from Productivity Mac Client
Tools client (big green button) Menu

Hybrid WebEx Video scheduling

experience optimized with improved
HTML email. Hybrid WebEx Video video
call-in ports management
Support for Exchange 2016
Improved Office 365 performance

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 Cisco WebEx Mobile Client Improvements
(version 9.5 and later)
Benefits
Modern user experience with optimized
usability
Extended sharing capabilities on more
devices and cloud solutions
Features
Mobile user experience redesign
iPhone content sharing
IBM Cloud Connections support (iOS
only)
iPad split-screen view support
MP4 NBR playback on mobile devices
from Meeting Center video conferencing
(formerly CMR Cloud)

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Administration Improvement
 Bulk Export and Import of User Attributes
For Unified WebEx Sites
Benefit
Allow for mass inspection and updates

Features
Bulk inspect and update users WebEx
settings from CCM
CSV-based user settings export and
import for unified WebEx sites in CCM
Similar to standalone WebEx user
export and import, but only for updating
users
Some attributes are read-only since
they are covered by CCM common
export/import

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 Self-Service Branding for Unified Cisco WebEx Sites
Benefit
Easily apply branding to WebEx as
well as Cisco Spark services

Features
Self-service branding is applied to
WebEx site(s) from CCM portal
Branding covers logo and support
Organization can be direct customer,
partner, and partner-led customer
Partners branding can be applied to
its customer
Partner-led customers can overwrite
partners branding if permitted by
partner

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 Help Desk Access to Unified WebEx Administration
Benefit
Efficient support of unified WebEx
sites by Cisco or partner

Features
Cisco or partner support agent can
launch a customer CCM portal in a
read-only view, and inspect WebEx
site settings and user attributes to
see what the customer admin sees
Access expires in 12 hours
Update button is hidden

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 Refreshed WebEx Site Admin Report and
Session Types Pages
Admin Report Page
Benefit
Refreshed look and feel that is
consistent with the rest of site admin

Features
Refreshed all site admin report pages
for both standalone WebEx sites and
unified sites Session Types Page
Consistent with configuration pages
as embedded in CCM portal
Redesigned Session Types page

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 Video IVR Unified Sites
Features
Video interactive voice response
(IVR) system when joining meetings
from a video system.

The video IVR system provides a

better user experience with visual
feedback as you enter the meeting
number or your host PIN.

This feature does not require an

upgrade of video systems, and it
supports all languages that are
supported by WebEx.

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 Share iPhone/iPad Screen From Mac
Features
Users can now share their iPhone
or iPad screen from WebEx
Meeting Center for Mac by
connecting their mobile device to
their Mac with a Lightning
connector.
User must be in WebEx meeting on
Mac, then plug in iPhone/iPad via
cable

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Miscellaneous
 Additional Audio Languages
Benefit
More native languages, for people
joining meetings from around the world

Features
New languages for WebEx audio
telephony users:
Canadian French
Czech
Finnish
Hungarian
European Portuguese
Swedish

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 Multilanguage MSI
Benefit When enabled, Download link automatically
retrieves multilanguage MSI.
Allow users to easily switch WebEx
client languages in VDI scenarios

Features
Single Meeting Center client that
contains all languages (Windows)
Download Meeting Center MSI that
contains all languages
Super admin switch controlled
NOTE: Installation package is 45 MB

Multilanguage MSI is 45 MB
(Standard English only is 17 MB)

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Miscellaneous
Support for XenApp 7.6 with Productivity Tools

High DPI Support Windows 8.1 and 10

Chat, Polling, and some other Right Panel segments not yet supported. Slated for T31.9

Support for Outlook 15.27 64 bit for Mac added for Productivity Tools

Support for Outlook 2016 Click-to-run deployments added for Productivity Tools

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WebEx Web Client
What is the WebEx Web Client Meetings Experience?
The WebEx Browser-Based Meetings Experience allows you to join meetings fast, with no installation
on your computer (no downloads/plug ins).

Based on HTML5/Web RTC technology, the current version is available for attendees only. (Hosts will
only be able to use the full client experience.)

To join using browser, simply click the Join using browser link on the meeting join or Personal Room
page.

Join Page

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What functionality is available if I join a meeting using the browser client?

Fast join with nothing to install (no plug-in)

Simple & intuitive user experience for a view-only attendee:

o View shared content (zoom in/out)
o Active speaker notification
o View list of participants
o Recording icon when the meeting is recorded
o Indication of who is sharing and what is being shared

Chat (private/group)

Integrated audio (Note: VoIP is only supported on Chrome and Firefox. IE and Safari support telephony only.*)

Send and receive video (Firefox only*)

Switch to full meeting experience on Windows/Mac (allows user to switch to full native client if they need other features)

More info can be found on Help Central: https://help.webex.com/docs/DOC-2486

*VoIP and Video functionality will come to other browsers as they gain WebRTC support

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What are the current limitations/known issues?

No host/presenter functionality (must use or switch to full experience when prompted)

Sharing a media file cannot be seen by the Browser Client (Browser client users will be prompted to switch to the full
experience.)

Even if join before host is enabled, if the first attendee to join joins through the browser experience the meeting will not
start until the host (or the first attendee who joins through the full experience) joins the meeting. (A message notifies the
user to wait until the host joins.)

The Browser Client is specifically for the desktop experience (mobile will continue to use the WebEx app)

No VoIP on TSP (Telephony Service Provider)-based sites

More info can be found on Help Central: https://help.webex.com/docs/DOC-2486

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Supported Platforms/Browsers in 1.4
Microsoft Windows 7 or Later Mac OSX 10.8 or Later
Feature IE10 or Later Chrome 52 or Firefox 48 or Feature Safari 7.0 or Chrome 52 or Firefox 48 or
Later Later Later Later Later
Join a meeting Yes Yes Yes Join a meeting Yes Yes Yes
Switch to the full meeting experience Yes Yes Yes Switch to the full meeting experience Yes Yes Yes
View shared screen, applications, or files Yes Yes Yes View shared screen, applications, or files Yes Yes Yes
View media files No No No View media files No No No
View whiteboard and annotation Yes Yes Yes View whiteboard and annotation Yes Yes Yes
Chat Yes Yes Yes Chat Yes Yes Yes
Telephony (Call-in/Call Me) Yes Yes Yes Telephony (Call-in/Call Me) Yes Yes Yes
Call back to a video system Yes Yes Yes Call back to a video system Yes Yes Yes
Call using a computer No Yes Yes Call using a computer No Yes Yes
Receive video (multi-way video, 720p) No Yes Yes Receive video (multi-way video, 720p) No Yes Yes
Send video No Yes Yes (480p+90p) Send video No Yes Yes (480p+90p)

Linux (Ubuntu 14.x, OpenSuSE 13.x, Fedora 18, 19, Red Hat 6,7, and Debian 8.x) Chromebook
Feature Firefox 48 or Chrome 52 or Chromium Feature Chrome 52 or
later later Later
Join a meeting Yes Yes Yes Join a meeting Yes
Switch to the full meeting experience Yes N/A N/A Switch to the full meeting experience N/A
View shared screen, applications, or files Yes Yes Yes View shared screen, applications, or files Yes
View media files No No No View media files No
View whiteboard and annotation Yes Yes Yes View whiteboard and annotation Yes
Chat Yes Yes Yes Chat Yes
Telephony (Call-in/Call Me) Yes Yes Yes Telephony (Call-in/Call Me) Yes
Call back to a video system Yes Yes Yes Call back to a video system Yes
Call using a computer Yes No No Call using a computer Yes Full details:
Receive video (multi-way video, 720p) Yes Yes No Receive video (multi-way video, 720p) Yes https://help.webex.com/docs/DOC-
Send video Yes(480p+ 90p) Yes(480p+ No Send video Yes 2486
90p)

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Web Client User Flow
Attendee clicks Join using browser link
Browser client will launch in the current browser window
Ex: Personal Room Page

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First-time Experience
The first time a user joins through
the browser, they will see a
screen introducing the meeting
controls

Click OK to dismiss the FTE

and enter meeting.

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Web Client User Experience

Active Speaker
Window

Meeting Controls Participant thumbnails

(Display up to 6 at a time)
Automatically hide when not in use,
reappear by moving mouse

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When someone is sharing
Shared content Video/thumbnails
moved to the right

Zoom controls

Content/Video
Window Resize
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Chat
Chat publicly with everyone in the meeting or privately with individual attendees

Toggle the Chat panel on/off Hover over individual users to

send private chat messages

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Switch to the Full Meeting Experience
At any time, the user can switch seamless to the full experience in order to share, view media files, annotate, etc.

Switch to the full

meeting experience

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Cisco WebEx Deployment
Considerations
WebEx Meetings are delivered via Cloud Services &
Client
Consider
VoIP Site URL name
A/V Site Location (global deployment)
Meeting Available Bandwidth
Data PSTN Audio
Audio
Integrations
Security and Policies
Localization

HTTPS (SSL) / AES

VoIP Audio (OPUS)
Video (H264)
PSTN Audio
48

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WebEx Site Location relative to Data Center -
Efficiency
Global Scale
Highly Availability,
Performance/Speed

Optimized for Content Delivery Network

and Global Distributed Meetings

Multi-layer Security

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SaaS Global Deployment Considerations

Localization both UI and TUI (16 languages supported)

https://support.webex.com/MyAccountWeb/knowledgeBase.do?articleId=WBX25952

Global Distributed Meetings (GDM) optimized Data, Video & VoIP (PC audio)
(On by default, recommended setting)
Consider site location based on the number of users
KB WBX28297 - Latency Troubleshooting Tips

Content Delivery Network (CDN) Akamai (default is ON, recommend opt-out if

using IP filtering)
Knowledge article Id=WBX53592

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Recommended firewall ports settings
Consider UDP over TCP traffic, no DNS/IP filtering For Your
Reference

WebEx Client

KB WBX264 - How Do I Allow WebEx Traffic on My Network?

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WebEx Traffic related to Video Bandwidth For Your
Reference

The bandwidth required to send the video is higher. H264 video technology used in the client
software is using the multilayer frames (SVC) to send video and allows the receiving client to
automatically select the best possible resolution to receive video. Actual bandwidth used is
less that the maximum in the table and it is variable.
Max bit rate (send) Max bit rate (Receive)
High Definition (HD) 720p (1280x720) 3.0 Mbps 2.0 Mbps
High Quality (HQ) 360p (640x360) 1.5 Mbps 1.0 Mbps
Standard Definition (SD) 180p (320x180) 0.5 Mbps 0.5 Mbps
6 thumbnails 90p (6 x 160x90) NA 0.5 Mbps
1 thumbnail 90p (160x90) 50 kbps NA

1 Mbps (up/down) per user - average

WebEx Bandwidth Whitepaper

http://www.cisco.com/en/US/prod/collateral/ps10352/ps10362/ps10409/white_paper_c11-691351.pdf
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Agenda - WebEx Conferencing
How will You enable secure, easy-to-use and fast conferencing in your organization?

Level Set and High Level Solution Overview

Cisco WebEx Deployment Considerations
Global Deployments
Bandwidth utilization
Security & Policy settings
Audio options (WebEx, CCA, Third Party via TSP)
Directory Integration/SSO
Cisco WebEx Integrations
Cisco Spark
Jabber integration
Cisco Collaboration Meeting Rooms overview
Reference and Resources

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Security & Best Practices

54
WebEx allows IT & Users to enforce security policies
at all levels
ENTERPRISE POLICY MANAGEMENT

Enable/Disable Features prior or

Individual
during the meeting

Group Host & Attendee Privileges, feature access

Enterprise Restrict Site Access, policies, session types

128-bit TLS Encryption by Default Standard

256-bit AES End-to-End Encryption (E2E) - Optional
55

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 Data Security - Logical Control
Data in Meetings Not Persistent*
The meeting experience consists of a series of separate, short lived streams
Shared documents and whiteboard exist from upload until un-share/clean or meeting end
IM (chat)/Files exists for the duration of the meeting
Upon meeting termination, all data is removed*
Meta Data is Key for the multi tenancy and security!

MD5 Encrypted File

Data Names

Data administrator
Meta data administrator
Meta Meta Data Reference
data
to DMS Storage

56
*Unless a recording is created.
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 Best Practices for Secure Meetings - Admin
Cisco WebEx is a very secure environment yet it can be configured as a very open place to collaborate.
Understanding the privacy features as site-administrators and end-users can allow you to tailor WebEx to your
business needs.

All meetings should be unlisted

All meetings should have a password

Recording restrictions

57

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Best Practices for Secure Meetings - Host
When Scheduling a Meeting
Schedule unlisted meetings. Secure meeting with a password. Exclude password from
invite. Require attendee to have an account. Choose meeting topic carefully. Use
entry/exit tones. Assign Alternative Host
During the meeting
Restrict Meeting Access (lock). Validate identity. Expel participants. Share content not
desktop
After the Meeting
Assign password for recordings. Restrict access/download of recording. Delete
recordings
Considerations for PCN host (Audio only meetings)
Create strong Host PIN and protect it!
For Your WebEx Quick Start Guide
Reference WebEx Security White Paper
58

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Agenda - WebEx Conferencing
How will You enable secure, easy-to-use and fast conferencing in your organization?

Level Set and High Level Solution Overview

Cisco WebEx Deployment Considerations
Global Deployments
Bandwidth utilization
Security & Policy settings
Audio options (WebEx, CCA, Third Party via TSP)
Directory integration / SSO
Cisco WebEx Integrations
Jabber integration
Cisco WebEx Enabled TelePresence overview
Reference and Resources

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WebEx Audio Relevant to Quality, Cost or Features
WebEx PSTN Audio and CCA MeetingPlace
On-Premise Audio Bridge
Hosted, Integrated service
SIP integration to UCM / no integrated
Mixed Audio (VoIP and PSTN)
Mixed Audio (VoIP/PSTN)
VoIP (OPUS)
API integration to WebEx
PSTN (G.711)
Not available with TP integrations
Optional Cloud Connected Audio (CCA)
Limited mobile client support
Enterprise or SP
EoS Announced in January 2014

Hosted integrated via 3rd party Not integrated

Intercall, Verizon, BT etc SP hosted or 3rd party on premise
SP TSP-API integration Not recommended due to poor User
May include 3rd party VoIP Experience

Certified SP with TSP SP or Custom with no TSP

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New WebEx PSTN Audio Conferencing Subscriptions
Fixed Monthly Rate Offers

Toll User + Toll User +

Toll User Bridge Country International
Callback Callback

Unlimited Toll dial-in Unlimited Toll dial-in Unlimited Toll dial-in

for 27 countries from 27 countries
Plus call-back to
US/Canada OR
United Kingdom
from 27 countries
Plus call-back to
same 27 countries
Plus call-back to
India and China

Available on Annuity for WebEx (A-WX) and Spark M3/C3 bundle (A-SPK)
for named user, employee count, and active host licensing models.
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 Geographic Coverage
Toll User
Supported toll-dial in countries:
Australia, Austria, Belgium, Canada,
Czech Republic, Denmark, Finland,
France, Germany, Hong Kong,
Hungary, Ireland, Italy, Japan,
Luxembourg, Netherlands, New
Zealand, Norway, Poland, Russia,
Singapore, South Africa, Spain,
Sweden, Switzerland, United Kingdom,
United States
Toll Plus User
Supported toll-dial in countries:
Australia, Austria, Belgium, Canada,
Czech Republic, Denmark, Finland,
France, Germany, Hong Kong, Hungary,
Ireland, Italy, Japan, Luxembourg,
Netherlands, New Zealand, Norway,
Poland, Russia, Singapore, South
Africa, Spain, Sweden, Switzerland,
United Kingdom, United States
Supported call-back countries: if site
is hosted in United States, call-back
includes United States and Canada. If
site is hosted in United Kingdom, call-
back includes United Kingdom.
2017
Toll Plus International User
Supported toll-dial in countries:
Australia, Austria, Belgium, Canada,
Czech Republic, Denmark, Finland,
France, Germany, Hong Kong, Hungary,
Ireland, Italy, Japan, Luxembourg,
Netherlands, New Zealand, Norway,
Poland, Russia, Singapore, South
Africa, Spain, Sweden, Switzerland,
United Kingdom, United States
Supported call-back countries:
Australia, Austria, Belgium, Canada,
China, Czech Republic, Denmark,
Finland, France, Germany, Hong Kong,
Hungary, India, Ireland, Italy, Japan,
Luxembourg, Netherlands, New
Zealand, Norway, Poland, Russia,
Singapore, South Africa, Spain,
Sweden, Switzerland, United Kingdom,
United
States
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CCA Enterprise Reducing the cost of WebEx Audio
A SIP trunking service, connecting customers telephones to WebExs conference servers

Direct network peering with Enterprise customers

Eliminates PSTN traversal along with the associated costs, quality and reliability issues

Replaces the per-minute price model with a flat rate for specific number of concurrent calls and possible future
MP audio replacement
Before (PSTN, per minute charges) After (Gigabit Ether, fixed price)
SIP Based
DS3
Q931/ATM
Supports G.711 only(A or ) PSTN
(Carrier) RTP GbE
SIP/RTP
SIP
Requires redundant Peering MGX
MGCP
V Enterprise
Q931/IP Customer
Media 8880
PGW WebEx Audio CUBE
sRTP is not supported Gateway V 2200 Platform (WAP)
WebEx Audio
Platform (WAP)
Available on GPL
Enterprise Internet
Customer Internet
Can mix with PSTN & VoIP
WebEx Core: WebEx Core:
MMP, Eureka, MMP, Eureka, etc.
etc. 63

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CCA Enterprise Architecture
Strictly active/standby Audio Bridge
WebEx WebEx
Core Core
configuration
Active Standby Optional Firewall
Active Bridge Hot Standby Bridge Redundancy for CUBEs at WebEx
ASR-1006 ASR-1006
Redundancy for CUBEs at Customer
WCUBE1 WCUBE2
Calls to PSTN routed through
customers PSTN connection or
WPR1 WPR2
WebEx Layer 3 Network WebEx
WebEx Two active full or fractional Gig-E
BGP/BFD BGP/BFD
peering links are required
Customer
SIP/G711 SIP/G711 The customer owns the circuit to
Active Hot-Standby WebEx
Peering PR1 PR2 Peering
Link Link
Active Transport Standby *Requires Cisco AS or certified partner to
CUBE CUBE implement
CUBE1 CUBE2
Customer DC1 Customer DC2

SME1 SME3 SMEN

V 8.5 V 8.5 V 8.5

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Cisco WebEx CCA - Service Provider Peering
Architecture
Audio (RTP/SIP Signaling)
Internet
Data/Video/Desktop
based VOIP
WebEx SIP Trunk
CUBE SP
SP SBC
Network
TDM PRIs
PSTN
WebEx Service
DMARC
E1/T1, E3, T3 E1/T1, E3, T3
Ethernet, DSL Ethernet, DSL
Enterprise A
Network
Enterprise B
Network
Location 1 Location N Location 1

On-net Users - Users on Corporate network Off-net Users Will come

through PSTN
In this model, the Service Provider connects directly to Cisco via a dedicated IP peering connections. All
audio conferencing calls, from both off-net and on-net users, will flow over SPs telephony network.
Cisco will provide the audio mixing. 65

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CCA Enterprise or CCA SP?
CCA Enterprise
Niche offer for innovators and early adopters
1.5 million minutes of audio per month
Majority of minutes on-net
Robust IPT, WAN and TEHO
Will to be a Service Provider
WebEx audio rates not competitive for typical
CCA customer
Long sales cycle
Does not include SIP trunk or PSTN access
Upfront Day 1 service costs
Upfront hardware costs
CCA SP
Same great user experience
Larger target market of customers, partner can
sell to any customer
1.5 million minutes of audio per month no longer
required
Includes SIP trunk and PSTN access
Not as dependent on robust IPT network
Cisco Unified Communication Manager (CUCM)
or Cisco Unified Border Element (CUBE) not
required
High percentage of off-net traffic OK
Low off-net rates
Better billing capabilities
Shorter sales cycle
Limited upfront Hardware and Services costs
66
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Cisco WebEx Integrations

67
WebEx User Account Management/SSO Integration
Option
Manual updates through Org
Admin
File import to Org Admin
Single Sign-On/Common Identity
Description
Admin can use Org Admin to manually update user accounts
Admin can create and update accounts by importing a change file into
Org Admin
SSO can be configured to automatically create accounts when user logs-
in for the first time
Accounts can be created and updated but not deactivated
Common Identity allows for central user management of WebEx and
Spark users via Cisco Directory Connector
68
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Spark and WebEx Integration

Cisco Spark Client x-launch WebEx app

Create Room from Calendar

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Cisco Spark and WebEx
Hosts can now automatically create a Cisco Spark room after any WebEx
meeting to easily keep the teamwork going
The Spark room is populated with the meeting participants and the meeting
title

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Calendar Service
How It Works: Organizer

Open a calendar appointment from any The calendar service automatically

device orchestrates the desired collaboration
experiences
Add the people you need to work with
and @WebEx and/or @Spark into the
location field thats it!

Eliminate steps and save time

Be more productive while mobile

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Cisco Collaboration Management
Unified admin portal

Common
management of
authentication and
user profiles for
WebEx and Spark via
Common Identity

Billing and
provisioning for
WebEx and Spark
(WBS30+)

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 Modern Simplified WebEx Site Admin
Experience

Contemporary
look and feel
Easier to
navigate
Consolidated
menu
structures

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Cisco Collaboration Cloud Solution
Identity Perspective Common Identity

DMZ Internet
Corporate
Network

Customer
Directory

Directory Sync

IdP
Cisco Common
IdP Proxy
Collaboration Identity
Applications Cisco Cloud
Products

Collaboration
Sync

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Jabber Integration with WebEx Meeting Center (SaaS)
Common Cloud Architecture

Internet

XMPP

Partners, Customers
HTTPS Inter-Domain Federation
Cisco WebEx Messenger

WebEx Admin

HTTPS

TLS/SSL (XMPP)

SIP (Softphone) / HTTPS

CTI (Desk phone) / HTTPS
Directory
IMAP

Jabber Client
Windows, Mac,
UC Unity iOS, Android
IM Archiving Manager Connection
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Key Takeaways

76
 Key Takeaways

WebEx products can be used from most devices and platforms.

When deploying WebEx, consider the location, bandwidth availability, audio
options, and integrations
The need for security and compliance rules is a must today, utilize the
policy controls with best practices
Tight Integration with WebEx and Spark as well as central User Management

77

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Reference & Resource
Where to go for more information?
Cisco WebEx Bandwidth Whitepaper For Your
http://www.cisco.com/c/en/us/products/collateral/conferencing/webex-meeting- Reference
center/white_paper_c11-691351.html
Cisco WebEx Security Whitepaper
http://www.cisco.com/c/dam/en/us/products/collateral/conferencing/webex-meeting-center/white-
paper-c11-737588.pdf
Cisco WebEx and Single Sign On
developer.cisco.com/web/webex-developer/sso-reference
Directory Connection Administration Guide
https://help.webex.com/docs/DOC-3852
Cisco WebEx on cisco.com
www.cisco.com/go/webex
Cisco WebEx Help Central
https://help.webex.com/welcome
Free WebEx Basic
www.webex.com/plans/meetings-plans.html 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public
Thank You
WebEx Join Meeting Process Flow
Primary Web Domain
Web Browser
{Customer}.webex.com
https://{Customer}.webex.com User
Authentication
2 3

1 Primary Web App Servers Primary Web DB

DNS query: Database
4 {Customer}.webex.com Secondary Web Domain Replication
GSLB {Customer}.webex.com

Optional CDN
Secondary Web App Servers Secondary Web DB

Join Meeting (E2E WebEx Global

5 optional)
WebEx Client Cloud Service
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TNU Audio Plans
Toll User Offer Updates and List Pricing
Toll User = Toll dial in from 27 countries
A-SPK (1) A-WX (1) GPL (1) GRA / Direct (1)

Toll Named
User $5.25 (List) $8.00 (List) $8.00 (List)
(TNU) $7.75 (List)

Toll Not Available Not Available

Employee WebEx employee count WebEx employee count
Not Available $5.75 (List)
Count offers use the Toll offers use the Toll
(TEC) Named User SKU Named User SKU

Toll Active
Not Available $24.00 (List) $24.00 (List) $23.25
User (TAU)

Notes:
(1) All Audio Offers are Discount and Incentive Restricted; all Prices are per user per month

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Toll Plus User New Offer Pricing
Toll Plus User = Toll dial in from 27 countries plus bridge country call-back to US/Canada or United Kingdom

A-SPK (1) A-WX (1) GPL GRA (1)

Toll Plus Named

User $7.25 (List) $12.25 (List) Not available $11.50 (List)
(TNU+)
Toll Plus
Employee Count Not available $8.00 (List) Not available Not available
(TEC+)
Toll Plus Active
User Not available $36.00 (List) Not available $35.00 (List)
(TAU+)

Notes:
(1) All Audio Offers are Discount and Incentive Restricted; ; all Prices are per user per month

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Toll Plus International New Offer List Pricing
Toll Plus International User = Toll dial in from 27 countries plus call-back to same 27, plus callback to India
and China

A-SPK (1) A-WX (1)

Toll Plus International

Named User $35.75 (List) $48.00 (List)
(TNU+ Intl)
Toll Plus International
Employee Count Not available $40.50 (List)
(TEC+ Intl)
Toll Plus International
Active User Not available $144.00 (List)
(TAU+ Intl)

Notes:
(1) All Audio Offers are Discount and Incentive Restricted; all prices are per User per Month

2017 Cisco and/or its affiliates. All rights reserved. Cisco Public
 TNU Frequently Asked Questions
Q: None of the flat rate per month audio plans contain Toll-Free, but my customer needs it.what do I do?
A. Toll Free is only available as a pay-per-minute plan. Toll User and Toll Plus User can be combined with committed/uncommitted per-
minute audio services for bridge country Toll Free, Global toll-free and Global Callback. Toll Plus International User can be combined
with committed/uncommitted audio for bridge country Toll Free and Global toll-free. This will be supported in Annuity when ordering A-
WX, and in GRA. It is not supported in A-SPK

Q. Can I mix and match different TNU plans in the same site, e.g. equip 100 users with TNU+ and 50 users with TNU+I?
A. No, we dont have means to assign specific licenses to specific end users. If you need to equip a subset of end-users with, for
example, International call-back, you can start with TNU+, and then add per-minute audio for International call-back. Then in Site
Administration, you can manage user privileges to entitle International Callback for the users that need it.

Q. Is the geographic coverage for Toll User, Toll Plus User, and Toll Plus International User the same as what I can buy when purchasing
per minute committed/uncommitted audio?
A. Only for Toll Dial in:
The Toll Dial-in footprints are identical between the Toll/Toll Plus/Toll Plus International offers and Per Minute Audio (27 countries.)
None of the Toll/Toll Plus/Toll Plus International offers support Toll-Free dial-in, while Per Minute audio supports bridge country and Global Toll
Free dial-in from 47 countries
The Call-back coverage for Toll Plus International includes 29 countries, while Per Minute audio supports bridge country and Global Callback to
195 countries.
For more information, refer to the Country Coverage Listing at https://cisco.jiveon.com/external-
link.jspa?url=http%3A%2F%2Fwww.cisco.com%2Fc%2Fdam%2Fen%2Fus%2Fproducts%2Fcollateral%2Fconferencing%2Fwebex-meeting-
center%2Fcisco_webex_gpl_audio.pdf
2017 Cisco and/or its affiliates. All rights reserved. Cisco Public
WebEx PSTN per-minute Audio
WebEx PSTN Audio Per Minute offers
6 Separate options/entitlements to:
Bridge country Toll dial in (US or UK only*)
Bridge country Toll-Free dial in (US or UK only*)
Bridge country Call-Me (US or UK only*)
Global Toll dial in (27 countries)
Global Toll-Free dial in (47 countries)
Global Call-Me (195 countries)

Committed Spend:
customer pays a minimum monthly amount
overage above commit is billed by Cisco (GPL) or by
Partner (Annuity, GRA)
higher commits translate to greater discounts

Uncommitted:
pay as you go & higher rates

Rates vary dramatically by country. Toll is always the cheapest.

Toll-Free costs >10x Toll. Call-Me is usually less expensive than
Toll-Free but still much more than Toll.

* if site is provisioned in US, bridge country is US and calls to/from US are billed at bridge
country rates
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Coverage footprint of WebEx PSTN (per minute) offers

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Standalone Site SSO Configuration
WebEx integration for SSO
1. Get the metadata from WebEx

Need to get the metadata from the WebEx site in the SSO configuration
This file will provide the certificates required to
exchange HTTP information
This file also provides information on what is the :
NameID formats accepted by the WebEx Site, we
recommend the use of
urn:oasis:names:tc:SAML:1.1:nameid-format:unspecified

Location of the Service

https://<SiteName>.webex.com/dispatcher/SAML2AuthService?siteurl=<Site
Name>

What kind of SAML binding we are going to use

SAML 2.0 using HTTP-POST

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WebEx integration for SSO
2. Configuring the IdP ( IdP and SP Components )
Most of the vendors always have two major tasks that together define the agreement between the
IdP<->SP:
With the metadata xml file that we got from WebEx we configure the SP component

1. When configuring the IdP

part, we need to define what
authentication mechanism
we are going to use.

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 WebEx integration for SSO
3. Export the metadata from the IdP

Similar to what we did in the beginning with the WebEx Site we are going to export the metadata of the
IdP to enable SSO on the SP (SP )
In our example we export the metadata from PingFederate SP and we include the X509 certificate, binding
services and locations

93

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 WebEx integration for SSO
4. Import the metadata from the IdP

Change the AuthContextClassDef to urn:oasis:names:tc:SAML:2.0:ac:classes:Unspecified

Now back to the WebEx configuration we will import the metadata from the IdP.

After the Importing you will notice that information on IdP ID, Login URL and Certificated fulfill

94

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 WebEx User Account Creation and Update
(This is optional)
To enable the provision using SAML we need :
Change the WebEx site configuration to enable the creation and update
Add extra attributes in the IdP to the Synchronization agreement ( email, firstname, lastname, uid
and updateTimeStamp )

95

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