Key Deliverables:

Conduct Blueprint Workshop Sessions and gather the requirements

Implementation of blueprint of SAP CRM Service, sales and marketing.
Implementation of SAP Middleware for ECC and CRM integration
Configured the Web UI framework which includes, Business Roles, Navigation Bar, Work
Centres, Tags and Favourites.
Configured the difference types Service process, Opportunity Sales Methodology, Sales
Cycle/Stages, Status and relevant Item category.
Created Partner Determination Procedures for Leads, Activity and Opportunity transactions
Configured the Lead Questionnaire and assigned it to the respective Transaction type for
Determination.
Successfully conducted the Conference Room Pilot Demo which included all the stake
holders from the Business Community and successful in getting their sign off on the To-be
Design.
Training documentation and Key user training conducted on the business process
Assisted in the Post Production support after successful Go-live

SAP Upgrade projects

Evaluated the SAP CRM Development system post upgrade to EhP2 & EhP3 using a
standard analysis tool called Scope and Effort analysis to resolve issues and Inconsistencies
in the custom objects
Testing of all the business process pertaining to CRM and SD
Master data management and replication between CRM and R3
End user support and trainings during testing and post Go Live
User Documentation on new functionality

Configured the organization structure.

Defining Transaction types ,Number Ranges, Item categories ,Organization determination profile
Configuration of business partner settings roles and number ranges.
Involved in the customization of transaction related profiles like organization determination
procedure, partner determination, status profile and action profile.
Giving support for different types of Production issues after go live processes.
Worked on replication master data to R/3 system.
Configured Text Determination Procedure ,Copy control,
Involved in regular project review meetings & Testing Status Meetings and sending Test Report to
Project Manager and Project Team
Assisted in the Post Production support after successful Go-live

Involved in functional unit testing for service processes, lead and opportunity testing etc.
Worked on replication master data and documents between R3 and CRM
Worked on Different test cycles for Import alls, Support packs,
Preparing the Data Setup, Execution Plan, and readiness Check for Each testing cycle
Executing the Test scripts during the test cycles and raising the test incidents
Coordinating with Sustain team for the Fix of Issues
Supporting end user team for the issues during the testing of E2E scenarios
Interacting with Client for new business functionality Clarifications

Responsible for configurations, testing, implementations, support and development of SAP SD

and SAP CRM.
Responsible for the business processes vis--vis the SAP.
Understand the Functional requirements of various Sales & Distribution process.
Carry out configuration in SAP system to meet the end user requirements.
Understanding of the integration (SD-MM-FI) with other modules.
Carry out unit testing & end user testing.
 Plan & conduct training to end users.
Understand the issues faced by end users on day to day basis and provide solution to their
satisfaction.