Documente Academic
Documente Profesional
Documente Cultură
fedex.com/serviceguide
January 2, 2017
Updated April 28, 2017
Contents
This book includes an overview of FedEx services; FedEx Express and
FedEx Ground standard list rates effective Jan. 2, 2017, for U.S., U.S. export
and U.S. import services; FedEx One Rate pricing for FedEx Express U.S.
services; FedEx Express Terms and Conditions; the FedEx Ground Tariff; and
the FedEx SameDay City Tariff. This information, along with U.S. retail rates1
and the service information at fedex.com/serviceguide, constitutes the
FedEx Service Guide. The service information at fedex.com/serviceguide
(excluding rates, the FedEx Express Terms and Conditions, the FedEx Ground
Tariff, and the FedEx SameDay City Tariff) and the overview of services in
this book are not part of the contract of carriage.
1
For FedEx Retail Rates, go to fedex.com/ratefinder and select the Rate Tools tab.
SAME-DAY DELIVERY
Door-to-door delivery in just hours Cross-city, door-to-door delivery in just hours between
select ZIP codes
Available 365 days a year throughout all 50 states
Available within select U.S. metro areas
Go to fedexsameday.com or call 1.800.399.5999 to
request pickup Request our contract-only FedEx SameDay City
Standard Route service for shipments that follow
Government-issued photo ID required at pickup for all
a regularly scheduled route with multiple stops
FedEx SameDay services
For more information, go to fedex.com/uspackages
and select FedEx SameDay City
Go to fedex.com/samedaycity or call 1.800.399.5999
to see if we serve your city and to request pickup
2- OR 3-BUSINESS-DAY DELIVERY
FedEx Ground
CHOOSE THE
Day-definite delivery in 15 business days (37 business days to and SPEED YOU NEED.
from Alaska and Hawaii) based on distance to destination Count on us for the delivery
Delivery by end of business day speed and on-time reliability
you need. Most of the FedEx
Available to every business address in all 50 states (inbound-only service
for certain remote locations in Alaska and Hawaii)
Express and FedEx Ground
services on pp. 29 are backed
FedEx Ground Multiweight rating can help you save money on by a money-back guarantee.2
multiple-piece shipments weighing 200 lbs. or more. Ask your FedEx
account executive if you qualify
Day-definite residential delivery in 15 business days For shipping low-weight packages to residences;
(37 business days to and from Alaska and Hawaii) P.O. boxes; and APO, FPO and DPO destinations
based on distance to destination
Delivery typically in 27 business days based on
Delivery between 9 a.m. and 8 p.m., Tues.Sat. distance to destination (longer time-in-transit outside
the contiguous 48 states)
Available to every U.S. residential address
We route packages to a U.S. Post Office facility for
Packages up to 70 lbs.
final delivery
Options for appointment and evening delivery
Packages up to 70 lbs.
requirements1
Contract-only service; contact your FedEx account
For more information, go to fedex.com/homedelivery
executive for more information
1
Standard Saturday delivery and FedEx Home Delivery convenient delivery options are not available to all areas. Contact your FedEx account executive for more information.
2
See the FedEx Express Terms and Conditions and FedEx Ground Tariff for details. The FedEx Money-Back Guarantee does not apply to FedEx SmartPost shipments.
Post Office is a trademark of the U.S. Postal Service (USPS).
FASTEST-POSSIBLE DELIVERY
Delivery in just hours, depending on flight availability Delivery in 1, 2 or 3 business days to select postal
codes in 20 key global markets
To major cities in more than 220 countries and
territories Delivery by 10 a.m. in 1 business day to Canada and
by 11 a.m. in 1 business day to Mexico (2 business
Available 24 hours a day, 365 days a year
days for nondocument shipments to Mexico)
For packages up to 2,200 lbs. (more with prior approval)
Inbound delivery to select U.S. ZIP codes as early
Call 1.800.974.7333 to request pickup as 8 a.m. from more than 90 countries in 1 or 2
business days
Government-issued photo ID required at pickup. The
courier will provide a specialized air waybill Go to fedex.com/internationalpackages and
select FedEx International First for a list of destination
postal codes and ZIP codes served
URGENT DELIVERY
FedEx First
FedEx 1Day Freight FedEx 2Day Freight FedEx 3Day Freight
Overnight Freight
Next-business-day morning Next-business-day delivery by Second-business-day delivery by Third-business-day delivery by
delivery for critical palletized 10:30 a.m. or noon to most noon to most locations 3 p.m. to most locations
freight locations
Available throughout all 50 states Available throughout all states
Delivery by 9 or 10:30 a.m. to most Available throughout all 50 states (Hawaii service is to and from the except Alaska and Hawaii
primary service area ZIP codes (Hawaii service is to and from the island of Oahu only)
Saturday pickup available in many
island of Oahu only)
Available throughout all 50 states Saturday pickup and delivery major markets for an additional
Saturday pickup and delivery available in many major markets charge
Saturday pickup and delivery
available in many major markets for an additional charge
available in many major markets
for an additional charge
for an additional charge
Advance confirmation required
Advance confirmation required
1
A.M. Delivery is not available to all locations. To check destination eligibility, go to fedex.com/amfreight.
2
Applies to FXF 1000 Rate Base customers only. All FedEx Freight services are subject to the terms and conditions of the FXF 100 Series Rules Tariff.
3
Flat rates based on zone pricing. Find rates and zone information at fedex.com/freightbox.
Delivery typically in 1, 2 or 3 business days for high-priority controlled Airport-to-airport delivery typically in 2 or 3 business days via FedEx
export shipments and dangerous goods International Express Freight and typically in 35 business days via FedEx
International Airport-to-Airport
Available to more than 30 countries (see p. 105)
To use these services, complete the FedEx IATA (023) Air Waybill or the
Pickup available in the U.S. for an additional charge
IATA Neutral Air Waybill
To use this service, complete the FedEx IATA (023) Air Waybill or the
For more information, including rates, call FedEx Express Freight Customer
IATA Neutral Air Waybill
Service at 1.800.332.0807
Advance confirmation required: Call 1.800.332.0807
FedEx International DirectDistribution: Surface FedEx International DirectDistribution: Air and ocean
Shipments from U.S., Canada and Mexico origins are individually labeled Shipments are consolidated at manufacturing points in Asia, Europe and
and consolidated, then transported via FedEx Express, FedEx Ground or select Latin America locations, then transported by plane or ship to the
FedEx Freight to the U.S. and Canada for delivery to individual recipients U.S. and Canada for delivery to individual recipients
Choose these solutions for seamless, door-to-door delivery across borders. Contact your FedEx account executive for more information on services and rates
RETURN LABELS
FedEx Print Return Label and FedEx Print Return Label and FedEx Express Billable Stamps
FedEx Email Return Label FedEx Email Return Label and FedEx Ground Package
(FedEx Express and FedEx Ground) (FedEx SmartPost) Returns Program
Create return shipping labels on your computer Create return shipping labels on your computer Manage returns by specifying a delivery
or shipping system. Then simply print and or shipping system. Then simply print and service in advance for FedEx to preprint on
provide the label to your customer or send it provide the label to your customer or send it your return labels
via email via email
Provide the preprinted return label to your
For international returns, you can create customs You also can allow customers to create and print customer, who can apply it as needed
documentation in addition to the return label. return labels directly from your website to be
Your customers can drop off their return
You also can choose to make email return labels used as needed
packages at FedEx locations or use a FedEx
and customs documents editable, if contents
Your customers can drop off their return pickup to give their packages to us
change from the original outbound shipment
packages with the USPS as well as at staffed
You also can allow customers to create and FedEx locations
print return labels directly from your website
Contract-only service thats ideal for high-volume,
to be used as needed
low-weight residential returns; contact your
Your customers can drop off their return FedEx account executive for information
packages at FedEx locations or use a FedEx
pickup to give their packages to us
RETURN TAGS
Special Options
Details at fedex.com/options
DELIVERY OPTIONS
Convenience and flexibility for Options when you need a Have your eligible FedEx Express When recipients have special
deliveries to your home signature upon delivery: or FedEx Ground shipment held for delivery needs
Indirect Signature Required, pickup at a FedEx Office location
Find out about upcoming deliveries; FedEx Date Certain Home
Direct Signature Required or
get proactive status updates; or Eligible FedEx Express shipments Delivery: Request delivery on a
Adult Signature Required
select delivery options such as a may be held at FedEx Ship Center specific date you select, Tues.Sat.
preferred date, time, or date and In the U.S. and Canada, Indirect locations (provided the selected date is not
time combination Signature Required is available before the standard delivery date
Select this option when you
for residential shipments only and is within 14 days from the
Choose delivery to another prepare the shipment or request
pickup date)
address in your neighborhood For more information, go to that the shipment be held at our
or across the U.S., or have your fedex.com/options, choose location once its on its way FedEx Evening Home Delivery:
packages held for pickup at a Pickup and Delivery and then select Request delivery between 5 and
FedEx location FedEx Delivery Signature Options 8 p.m. on the scheduled date of
delivery
Go to fedex.com/delivery to
sign up FedEx Appointment Home
Delivery: We contact the
recipient in advance to arrange
delivery on a specific date and
by a scheduled time
SCHEDULING A PICKUP
GET INFORMATION
Pickup at your location
AT YOUR DOOR.
Go to fedex.com/pickup to schedule a one-time pickup at your location for FedEx Express, FedEx Ground and If youre away when we stop by
FedEx Express Freight shipments. You also can view, edit or cancel your pickups, and create email notifications your location, well leave a door
to keep recipients informed about the shipment tag that provides the key details
you need about your package
You also can schedule a pickup by calling 1.800.GoFedEx 1.800.463.3339 (say schedule a pickup)
pickup or delivery.
Contact your FedEx account executive or call 1.800.GoFedEx 1.800.463.3339 to see if you qualify for a regular
scheduled pickup
SATURDAY SERVICE
Package delivery or pickup on a Saturday is available in most U.S. cities and in select international locations
To check availability, select Get Rates and Transit Times from the Quick Access menu at fedex.com
Special Options
Details at fedex.com/options
PROOF OF DELIVERY
COLLECT-ON-DELIVERY PAYMENT
INDUSTRY SOLUTIONS
Select a customs broker other than FedEx to clear Customs-cleared, door-to-door delivery in 1, 2 or 3
a shipment business days for controlled U.S. exports
Just provide broker contact information on your Choose this option for certain in-bond shipments
documentation and goods moving under a U.S. Drug Enforcement
Administration permit or U.S. State Department license
A new box is recommended. If youre reusing one, make sure there are Skids may be palletized or non-palletized, weigh up to 20,000 lbs., and
no holes, tears or corner dents, and that flaps are intact. Remove or mark measure up to 21 feet in length
through old labels
Use proper cushioning, blocking, bracing, banding, stretchwrapping, and
Place 3 inches of cushioning packing peanuts, air cellular cushioning, standard wood or plastic pallets
corrugated fiberboard, foam pads or molded plastic on the bottom,
Use descriptive labels (see p. 15 for details on our label library). Complete
top and sides. Put a copy of the label inside the package
the Bill of Lading with an accurate piece count and description
Apply at least three strips of packing tape 2 inches or wider (no duct or
Go to fedex.com/packagingfreight and select Freight Packaging Tips
masking tape) evenly across all flaps and seams, top and bottom
for more information on how to pack items such as bags, cartons, crates,
Secure your label or pouch on the packages largest surface away from drums, engines and pipes
folds or seams. If youre using a pouch, be sure to reseal it after inserting
the shipping label
Bring your items to the nearest FedEx Office location and let us pack them for you. To find a location, go to
fedex.com, select Find a Location, and enter a ZIP code or address
Improve your packaging strategies with help from the pros at FedEx Packaging Services, who offer a variety
of design, testing and engineering information services, including on-site support from our nationwide
team of field packaging engineers. To download guides and applications and get contact information, go to
fedex.com/packaging and select Testing and Design
For letter-size and legal-size Tear-resistant and Sturdy boxes in a variety of sizes
GET BOXES
documents water-resistant packaging AND SUPPLIES.
When youre ready to pack, we
have corrugated boxes, tape,
padded mailers and other
supplies, plus specialty boxes for:
T ablet and laptop computers
O ther small electronics
such as cellphones
G olf clubs and golf bags
L uggage and framed art
Purchase these supplies at
FedEx Office and FedEx Ship
Clinical paks and boxes Center locations. Availability
varies by location. Go to
For clinical and Biological Substance, Category B (UN 3373) specimens fedex.com/packandship
for a complete list of options.
Use these packaging options for FedEx Express shipments only. Any other use is prohibited. Go to
SHIP MORE
fedex.com/packaging and select FedEx Express Supplies for more FedEx Express packaging options SUSTAINABLY.
and package-acceptance information All FedEx packaging is recyclable
and 52 percent is made from
recycled content. Use FedEx
carbon-neutral envelope
FEDEX FREIGHT LABELS shipping for your documents
to support sustainable projects
FedEx Freight shipping labels that help neutralize carbon
emissions, all at no extra cost
to you. See how FedEx connects
the world in responsible and
resourceful ways at fedex.com/
social-responsibility.
Using descriptive labels helps you identify your FedEx Freight shipments and their special handling needs.
To access our library of printable shipping labels, including the examples shown above, select Shipping Label
Library at fedex.com/packagingfreight
Create labels for FedEx Express, FedEx Ground, An easy way to prepare FedEx Express, FedEx Ground
FedEx Home Delivery, FedEx SmartPost and FedEx and FedEx Home Delivery shipments even if you dont
Freight shipments have a FedEx account number
Available 24 hours a day, 365 days a year Available for single-piece shipments only
Go to fedex.com and select Create a Shipment from Go to fedex.com and select Ship Now With Credit
the Quick Access menu Card from the Quick Access menu
FedEx Express
FedEx Express U.S. FedEx Ground FedEx Freight
international
FedEx Express Package US Airbill: FedEx International Air Waybill: FedEx Ground barcode labels: FedEx Freight Bill of Lading and
For package shipments within For most international package Separate labels for FedEx Ground, other forms: Go to fedex.com/
the U.S. (manual airbills can shipments FedEx International Ground and us/freight/ship-desk and select
be used for FedEx One Rate FedEx Home Delivery to use with Required Shipping Forms for U.S.
FedEx Expanded Service
shipments only if processed at an address label you create and international shipping forms
International Air Waybill: For
a FedEx Office or FedEx Ship
international package and freight FedEx Ground Declared Value
Center location)
shipments, dangerous goods, Shipment Form: If you use
FedEx Express Freight US Airbill: FedEx International Broker Select preprinted barcode labels, provide
For freight shipments within shipments, and certain shipments this form to us only when you have
the U.S. covered by a letter of credit that a shipment with declared value
require a courier receipt
FedEx International Ground
shipment label: Attach one
to each FedEx International
Ground package
Electronic Export
Commercial Invoice Certificate of Origin
Information (EEI)
Official transaction record Record of where the products Self-file EEI information or
between exporters and importers you ship were manufactured authorize us to file on your behalf
via FedEx Export AgentFile
Submit one signed original and Submit one original
two copies for FedEx Express,
and three copies for FedEx
International Ground
MOBILE ACCESS
Create and manage shipments on fedex.com right Manage your shipping on the go with FedEx Mobile
from your mobile phone or web-enabled device apps for iPhone and Android
Get rates and find locations. Get rate quotes and Get rates and find locations. Get rate quotes and
estimated delivery times, and find FedEx locations estimated delivery times, and find FedEx locations
Manage and track. Request to hold a package Manage and track. Request to hold a package
at a FedEx location, sign for a package, request a at a FedEx location, sign for a package, request a
vacation hold or provide other delivery instructions. vacation hold or provide other delivery instructions.
You can also track the status of your shipments You can also track the status of your shipments
Create shipping labels. Choose Mobile Shipping Scan barcodes. Scan the barcode on a FedEx
Label to generate a barcode that can be scanned label or door tag to track or manage your shipments
at a FedEx Office location or FedEx Ship Center
Download the apps. Select the Learn tab at
Schedule a pickup. Just enter your address and fedex.com, then Go Mobile under Shipping 101,
shipment information, and well come to you or go to the Apple or Google Play app stores
SHIPMENT-STATUS UPDATES
Take advantage of detailed shipment-status updates, search capabilities and other tools that help you manage
your shipments:
Track the status of up to 30 FedEx Express, FedEx Ground, FedEx Home Delivery, FedEx SmartPost, FedEx
Freight and FedEx Custom Critical shipments, or FedEx Office orders
Sign up to send and receive email notifications on the status of your shipments
Nickname shipments and create watch lists for key deliveries
Review status updates in a calendar or list view to help you plan more effectively
Filter by reference number, shipment date, company name and other variables
View, print, email or fax FedEx Signature Proof of Delivery letters
Request that an eligible package be held for pickup at a FedEx location (U.S. only)
Enter a tracking, door tag or FedEx Office order number in Track a Shipment at fedex.com. For the full range
of features, select the Tracking tab at fedex.com, then Access FedEx Tracking (under Package, Envelope, or
Express Freight) or Access My Calendar (under Freight Shipments)
FedEx InSight
Shipment-status tracking and management tool designed for moderate-volume to high-volume shippers
FedEx InSight monitors your shipping activity and provides status updates
Select the Tracking tab at fedex.com, then Access FedEx InSight under Package, Envelope, or Express Freight,
for more information
Account Management
Details at fedex.com/accountmanagement
Integrate your accounts-payable process with electronic FedEx invoice, A payment option that allows you, as the recipient, to be invoiced
remittance and adjustment data directly for inbound shipments so you can control costs and avoid
charges added by suppliers
Call 1.888.450.1774 or contact your FedEx account executive for more
information Contact your FedEx account executive for more information
FedEx Retail Rates apply to all shipments originating in the U.S. if you pay with cash, check, debit card or credit card instead of using a valid FedEx account number when you ship.
1
You cannot pay for FedEx SameDay and FedEx International Next Flight shipments with cash, check, travelers check or money order. Cash is also not accepted for FedEx International MailService shipments.
2
Quick Tips
Rate Tools
FedEx provides several ways for you to calculate your rates.
Go to fedex.com/ratefinder to get started. For FedEx SameDay
rate quotes, go to fedexsameday.com and select Rate.
Download Rates
You can also get a rate quote using the FedEx Mobile apps
for iPhone and Android. Select the Learn tab at fedex.com,
then Go Mobile under Shipping 101, to download FedEx apps.
Or go to the Apple or Google Play app stores.
1
If a federal value-added, consumption or similar tax is applicable to your shipment, we reserve the right to add that amount to your shipping charges without notice. We pay any applicable federal excise tax on the air
transportation portion of our service.
Services Services
Destination (U.S. Export)/ U.S. Export U.S. Import Destination (U.S. Export)/ U.S. Export U.S. Import
Origin (U.S. Import) Zone 1 IF IP IE Zone 1 IF IP IE Origin (U.S. Import) Zone 1 IF IP IE Zone 1 IF IP IE
Croatia M 4 4 M 4 Iran Not Served Not Served
Cuba Not Served Not Served Iraq M 4 4 M 4 4
Curaao I 4 4 I 4 4 4 Ireland, Northern (U.K.) D 4 4 D 4 4 4
Cyprus K 4 4 K 4 Ireland, Republic of D 4 4 D 4 4 4
Czech Republic E 4 4 E 4 4 4 Israel K 4 4 K 4
Democratic Italy D 4 4 4 D 4 4 4
Republic of Congo M 4 4 M 4 Ivory Coast M 4 4 M 4
Denmark H 4 4 4 H 4 4 4 Jamaica I 4 4 I 4 4 4
Djibouti M 4 4 M 4 Japan G 4 4 4 G 4 4 4
Dominica I 4 4 I 4 4 4 Johnston Island Not Served Not Served
Dominican Republic I 4 4 I 4 4 4 Jordan K 4 4 K 4
East Timor M 4 4 M 4 Kazakhstan M 4 4 M 4
Ecuador L 4 4 L 4 4 4 Kenya M 4 4 M 4
Egypt K 4 4 K 4 Kiribati Not Served Not Served
El Salvador L 4 4 L 4 4 4 Korea, North Not Served Not Served
England (U.K.) D 4 4 4 D 4 4 4 Korea, South G 4 4 G 4 4 4
Equatorial Guinea 2 M 4 Suspended 2 4 M 4 2
Suspended Kuwait K 4 4 K 4 4 4
Eritrea M 4 4 M 4 Kyrgyzstan M 4 4 M 4
Estonia E 4 4 E 4 4 Laos M 4 4 M 4
Ethiopia M 4 4 M 4 Latvia E 4 4 E 4 4
Falkland Islands Not Served Not Served Lebanon K 4 4 K
Faroe Islands H 4 4 H 4 Lesotho M 4 4 M 4
Fiji M 4 4 M 4 Liberia M 4 4 M 4
Finland H 4 4 H 4 4 4 Libya M 4 4 M 4
France D 4 4 4 D 4 4 4 Liechtenstein H 4 4 H 4
French Guiana L 4 4 L 4 4 4 Lithuania E 4 4 E 4 4
French Polynesia M 4 4 M 4 Luxembourg D 4 4 4 D 4 4 4
Gabon M 4 4 M 4 Macau J 4 4 J 4 4
Gambia M 4 4 M 4 Macedonia M 4 4 M 4
Georgia M 4 4 M 4 Madagascar M 4 4 M 4
Germany D 4 4 4 D 4 4 4 Madeira (Portugal) H 4 4 H 4
Ghana M 4 4 M 4 Malawi M 4 4 M 4
Gibraltar E 4 4 E 4 Malaysia J 4 4 J 4 4 4
Greece H 4 4 H 4 Maldives, Republic of O 4 4 O 4
Greenland H 4 4 H 4 Mali M 4 4 M 4
Grenada I 4 4 I 4 4 Malta H 4 4 H 4
Guadeloupe I 4 4 I 4 4 4 Marshall Islands M 4 4 M 4
Guam J 4 4 J 4 Martinique I 4 4 I 4 4 4
Guatemala L 4 4 L 4 4 4 Mauritania M 4 4 M 4
Guinea M 4 4 M 4 Mauritius M 4 4 M 4
Guinea-Bissau 2 M 4 M 4
Suspended 2 Suspended 2 Mayotte Island Not Served Not Served
Guyana L 4 4 L 4 4 4 Mexico C 4 4 4 C 4 4 4
Haiti I 4 4 I 4 4 4 Micronesia M 4 4 M 4
Honduras L 4 4 L 4 4 4 Moldova M 4 4 M 4
Hong Kong F 4 4 F 4 4 4 Monaco D 4 4 D 4
Hungary E 4 4 E 4 4 4 Mongolia M 4 4 M 4
Iceland H 4 4 H 4 Montenegro M 4 4 M 4
India O 4 4 4 O 4 4 4 Montserrat I 4 4 I 4 4 4
Indonesia J 4 4 J 4 4 4 Morocco M 4 4 M 4
1
C ountry and zone alignments are subject to change without notice.
2
Service suspended as of publication date. For updates call 1.800.GoFedEx 1.800.463.3339 and say international services.
Services Services
Destination (U.S. Export)/ U.S. Export U.S. Import Destination (U.S. Export)/ U.S. Export U.S. Import
Origin (U.S. Import) Zone 1 IF IP IE Zone 1 IF IP IE Origin (U.S. Import) Zone 1 IF IP IE Zone 1 IF IP IE
Mozambique M 4 4 M 4 Saudi Arabia K 4 4 K 4
Myanmar (Burma) Not Served Not Served Scotland (U.K.) D 4 4 D 4 4 4
Namibia M 4 4 M 4 Senegal M 4 4 M 4
Nauru Not Served Not Served Serbia M 4 4 M 4
Nepal O 4 4 O 4 Seychelles M 4 4 M 4
Netherlands (Holland) D 4 4 4 D 4 4 4 Sierra Leone 2 M 4 M 4
Suspended 2 Suspended 2
New Caledonia M 4 4 M 4 Singapore F 4 4 4 J 4 4 4
New Zealand J 4 4 J 4 4 Slovak Republic E 4 4 E 4
Nicaragua L 4 4 L 4 4 4 Slovenia E 4 4 E 4
Niger M 4 4 M 4 Solomon Islands Not Served Not Served
Nigeria M 4 4 M 4 Somalia Not Served Not Served
Niue Not Served Not Served South Africa E 4 4 E 4
Norway H 4 4 H 4 4 4 Spain H 4 4 4 H 4 4 4
Oman K 4 4 K 4 Sri Lanka O 4 4 O 4
Pakistan O 4 4 O 4 Sudan Not Served Not Served
Palau M 4 4 M 4 Suriname L 4 4 L 4 4 4
Palestine Autonomous K 4 4 K 4 Swaziland M 4 4 M 4
Panama L 4 4 L 4 4 4 Sweden H 4 4 H 4 4 4
Papua New Guinea M 4 4 M 4 Switzerland H 4 4 4 H 4 4 4
Paraguay L 4 4 L 4 4 4 Syria 2 K 4 Suspended 2 4 K 4
Suspended 2
Peru L 4 4 L 4 4 4 Taiwan F 4 4 P 4 4 4
Philippines J 4 4 F 4 4 4 Tajikistan Not Served Not Served
Poland E 4 4 E 4 4 4 Tanzania M 4 4 M 4
Portugal H 4 4 H 4 4 Thailand J 4 4 J 4 4 4
Puerto Rico (see p. 65) 4 4 4 4 4 4 Togo M 4 4 M 4
Qatar K 4 4 K 4 Tokelau Islands Not Served Not Served
Reunion Island M 4 4 M 4 Tonga M 4 4 M 4
Romania E 4 4 E 4 Trinidad and Tobago I 4 4 I 4 4 4
Russia E 4 4 E 4 Tunisia M 4 4 M 4
Rwanda M 4 4 M 4 Turkey K 4 4 K 4
Saba I 4 4 I 4 4 Turkmenistan 2 M 4 Suspended 2 4 M 4 2
Suspended
St. Barthelemy I 4 4 I 4 4 4 Turks and Caicos Islands I 4 4 I 4 4 4
St. Croix Tuvalu Not Served Not Served
(U.S. Virgin Islands) I 4 4 I 4 4 4 Uganda M 4 4 M 4
St. Eustatius I 4 4 I 4 4 4 Ukraine M 4 4 M 4
St. Helena Not Served Not Served United Arab Emirates K 4 4 K 4 4 4
St. John Uruguay L 4 4 L 4 4
(U.S. Virgin Islands) I 4 4 I 4 4 U.S. Virgin Islands I 4 4 I 4 4 4
St. Kitts and Nevis I 4 4 I 4 4 4 Uzbekistan M 4 4 M 4
St. Lucia I 4 4 I 4 4 4 Vanuatu M 4 4 M 4
St. Maarten/St. Martin I 4 4 I 4 4 4 Vatican City D 4 4 D 4 4
St. Pierre and Miquelon Not Served Not Served Venezuela L 4 4 L 4 4 4
St. Thomas Vietnam J 4 4 J 4 4
(U.S. Virgin Islands) I 4 4 I 4 4 4 Wake Islands Not Served Not Served
St. Vincent I 4 4 I 4 4 4 Wales (U.K.) D 4 4 D 4 4 4
Saipan M 4 4 M 4 Wallis and Futuna M 4 4 M 4
Samoa M 4 4 M 4 Yemen Arab Republic 2 K 4 Suspended 2
Suspended 2 4 K
San Marino D 4 4 D 4 4 4 Zambia M 4 4 M 4
So Tome and Principe Not Served Not Served Zimbabwe M 4 4 M 4
1
C ountry and zone alignments are subject to change without notice.
2
Service suspended as of publication date. For updates call 1.800.GoFedEx 1.800.463.3339 and say international services.
Kyrgyzstan M 4 M 4 Zambia M 4 4 M 4
3
Service suspended as of publication date.
Latvia E 4 4 E 4 4 Zimbabwe M 4 4 M 4
For updates call 1.800.GoFedEx 1.800.463.3339
and say international services.
Lebanon K 4 4 K
Determine FedEx 1. Find the zone for your destination 3. Go to pp. 6768 to determine Determine FedEx International
Express Rates postal code in Canada in the FedEx International First, FedEx Ground Rates
table below. International Priority and FedEx
Zone A is for markets such as Calgary, International Economy door-to-door 1. Find the zone for your destination
Hull, Kitchener, Montreal, Niagara, 2. Determine your total shipment postal code in Canada in the
weight. For FedEx International rates. Go to p. 103 to determine
Oshawa, Ottawa, Toronto, Vancouver, FedEx International Priority Freight table below.
Windsor and Winnipeg. Zone B is for Priority Freight and FedEx
International Economy Freight, and FedEx International Economy 2. Determine your package weight.
more-remote locations. Freight rates.
determine your service option (door- 3. Go to p. 112 to determine your
to-door, dropoff, hold-at-location, door-to-door rate.
or dropoff and hold-at-location).
Shipments moving generally 0150 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
FedEx First Priority Standard 2Day A.M. 2Day Express
Overnight Overnight Overnight Saver
Envelope
up to 8 oz. $ 51.28 $ 22.28 $ 21.95 $ 17.61 ** **
FedEx Pak * * * * * *
1 lb. $ 55.59 $ 26.59 $ 24.59 $ 18.41 $ 16.50 $ 14.83
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 0150 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day A.M. 2Day Express
Service Overnight Overnight Overnight Saver
50 lbs. $ 131.37 $ 102.37 $ 94.26 $ 77.14 $ 69.17 $ 59.99
51 141.20 112.20 95.58 80.73 70.19 62.93
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 0150 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day A.M. 2Day Express
Service Overnight Overnight Overnight Saver
101 lbs. $ 247.45 $ 218.16 $ 198.97 $ 146.45 $ 127.26 $ 114.13
102 249.90 220.32 200.94 147.90 128.52 115.26
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 151300 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
FedEx First Priority Standard 2Day A.M. 2Day Express
Overnight Overnight Overnight Saver
Envelope
up to 8 oz. $ 55.54 $ 26.54 $ 26.19 $ 18.33 ** **
FedEx Pak * * * * * *
1 lb. $ 66.99 $ 37.99 $ 33.42 $ 19.17 $ 17.18 $ 14.88
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 151300 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day A.M. 2Day Express
Service Overnight Overnight Overnight Saver
50 lbs. $ 173.04 $ 144.04 $ 132.43 $ 95.27 $ 82.85 $ 71.59
51 185.23 156.23 134.97 96.39 83.82 76.53
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 151300 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day A.M. 2Day Express
Service Overnight Overnight Overnight Saver
101 lbs. $ 341.38 $ 312.09 $ 293.91 $ 167.66 $ 145.44 $ 136.35
102 344.76 315.18 296.82 169.32 146.88 137.70
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 301 600 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
FedEx First Priority Standard 2Day A.M. 2Day Express
Overnight Overnight Overnight Saver
Envelope
up to 8 oz. $ 62.86 $ 33.86 $ 32.54 $ 19.12 ** **
FedEx Pak * * * * * *
1 lb. $ 78.21 $ 49.21 $ 46.39 $ 20.61 $ 17.92 $ 14.94
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 301 600 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day A.M. 2Day Express
Service Overnight Overnight Overnight Saver
50 lbs. $ 296.78 $ 267.78 $ 261.78 $ 119.89 $ 104.25 $ 93.11
51 301.58 272.58 266.58 121.97 106.07 97.81
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 301 600 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day A.M. 2Day Express
Service Overnight Overnight Overnight Saver
101 lbs. $ 572.67 $ 543.38 $ 537.32 $ 219.17 $ 190.89 $ 177.76
102 578.34 548.76 542.64 221.34 192.78 179.52
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 6011,000 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
FedEx First Priority Standard 2Day A.M. 2Day Express
Overnight Overnight Overnight Saver
Envelope
up to 8 oz. $ 64.74 $ 35.74 $ 34.42 $ 21.24 ** **
FedEx Pak * * * * * *
1 lb. $ 84.12 $ 55.12 $ 50.54 $ 23.11 $ 20.29 $ 16.13
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 6011,000 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day A.M. 2Day Express
Service Overnight Overnight Overnight Saver
50 lbs. $ 322.90 $ 293.90 $ 287.90 $ 167.18 $ 148.92 $ 110.91
51 336.01 307.01 301.01 168.68 149.19 111.56
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 6011,000 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day A.M. 2Day Express
Service Overnight Overnight Overnight Saver
101 lbs. $ 619.13 $ 589.84 $ 583.78 $ 320.17 $ 280.78 $ 213.11
102 625.26 595.68 589.56 323.34 283.56 215.22
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 1,0011,400 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
FedEx First Priority Standard 2Day A.M. 2Day Express
Overnight Overnight Overnight Saver
Envelope
up to 8 oz. $ 65.26 $ 36.26 $ 34.64 $ 26.10 ** **
FedEx Pak * * * * * *
1 lb. $ 87.03 $ 58.03 $ 54.35 $ 28.39 $ 24.69 $ 18.44
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 1,0011,400 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day A.M. 2Day Express
Service Overnight Overnight Overnight Saver
50 lbs. $ 330.24 $ 301.24 $ 295.23 $ 272.70 $ 237.13 $ 149.81
51 344.28 315.28 309.23 277.18 241.03 150.33
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 1,0011,400 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day A.M. 2Day Express
Service Overnight Overnight Overnight Saver
101 lbs. $ 633.27 $ 603.98 $ 597.92 $ 520.15 $ 451.47 $ 297.95
102 639.54 609.96 603.84 525.30 455.94 300.90
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 1,4011,800 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
FedEx First Priority Standard 2Day A.M. 2Day Express
Overnight Overnight Overnight Saver
Envelope
up to 8 oz. $ 68.53 $ 39.53 $ 37.25 $ 27.53 ** **
FedEx Pak * * * * * *
1 lb. $ 93.01 $ 64.01 $ 57.92 $ 29.96 $ 26.06 $ 19.02
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 1,4011,800 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day A.M. 2Day Express
Service Overnight Overnight Overnight Saver
50 lbs. $ 343.97 $ 314.97 $ 306.01 $ 290.53 $ 252.65 $ 165.23
51 356.93 327.93 321.93 291.07 253.12 166.84
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 1,4011,800 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day A.M. 2Day Express
Service Overnight Overnight Overnight Saver
101 lbs. $ 680.74 $ 651.45 $ 645.39 $ 551.46 $ 478.74 $ 327.24
102 687.48 657.90 651.78 556.92 483.48 330.48
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 1,801 miles or more from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
FedEx First Priority Standard 2Day A.M. 2Day Express
Overnight Overnight Overnight Saver
Envelope
up to 8 oz. $ 70.34 $ 41.34 $ 38.96 $ 28.09 ** **
FedEx Pak * * * * * *
1 lb. $ 94.77 $ 65.77 $ 60.72 $ 30.56 $ 26.58 $ 21.11
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 1,801 miles or more from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day A.M. 2Day Express
Service Overnight Overnight Overnight Saver
50 lbs. $ 361.18 $ 332.18 $ 326.18 $ 290.54 $ 265.21 $ 189.01
51 367.78 338.78 332.78 310.24 269.80 199.34
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 1,801 miles or more from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day A.M. 2Day Express
Service Overnight Overnight Overnight Saver
101 lbs. $ 697.91 $ 668.62 $ 662.56 $ 578.73 $ 502.98 $ 373.70
102 704.82 675.24 669.12 584.46 507.96 377.40
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments from the contiguous U.S. and Hawaii to Alaska, or from the contiguous U.S. and Alaska to Hawaii.
Shipments from the contiguous U.S. and Hawaii to Alaska, or from the contiguous U.S. and Alaska to Hawaii.
Shipments from the contiguous U.S. and Hawaii to Alaska, or from the contiguous U.S. and Alaska to Hawaii.
Shipments from Alaska and Hawaii to the contiguous U.S., and FedEx Express intra-Alaska shipments.
2 lbs. 75.06 46.06 37.16 28.63 26.18 53 273.23 244.23 229.40 144.66 125.79
3 80.16 51.16 39.75 33.38 30.53 54 273.77 244.77 233.04 145.10 126.18
4 85.66 56.66 49.37 38.94 35.62 55 284.57 255.57 246.85 145.55 126.56
5 90.55 61.55 50.34 42.49 36.94 56 285.69 256.69 248.24 146.79 127.64
6 99.32 70.32 60.93 48.61 44.46 57 307.12 278.12 254.34 148.68 129.29
7 100.54 71.54 63.87 53.60 46.61 58 310.72 281.72 254.95 151.96 132.14
8 112.44 83.44 69.55 55.26 48.05 59 311.08 282.08 255.43 154.04 133.94
9 117.44 88.44 73.54 58.56 48.41 60 311.45 282.45 264.97 157.69 137.12
10 117.94 88.94 79.10 59.02 51.32 61 314.81 285.81 268.93 158.13 137.51
11 125.38 96.38 82.25 59.43 51.68 62 315.56 286.56 269.33 160.72 139.76
12 146.08 117.08 92.95 59.84 52.04 63 329.72 300.72 269.48 162.37 141.20
13 149.78 120.78 95.35 60.25 52.39 64 331.14 302.14 269.63 169.74 147.60
14 150.24 121.24 95.63 60.66 52.75 65 331.51 302.51 269.78 170.48 148.24
15 150.75 121.75 101.00 63.68 55.38 66 331.87 302.87 270.18 178.19 148.63
16 155.45 126.45 101.59 64.43 56.02 67 332.24 303.24 278.15 178.97 149.55
17 155.93 126.93 101.74 66.97 58.24 68 332.61 303.61 278.95 179.12 151.94
18 156.47 127.47 101.89 68.92 59.93 69 333.13 304.13 279.42 179.27 154.32
19 159.32 130.32 102.97 71.00 61.74 70 343.52 314.52 279.57 179.42 156.01
20 159.62 130.62 108.18 73.14 63.60 71 344.57 315.57 280.04 181.91 158.18
21 160.69 131.69 110.11 73.58 63.98 72 344.94 315.94 280.19 183.85 159.88
22 161.09 132.09 115.66 77.99 67.82 73 345.30 316.30 280.50 187.27 162.84
23 161.75 132.75 116.22 78.44 68.21 74 345.67 316.67 280.81 189.22 164.54
24 174.69 145.69 122.74 78.88 68.58 75 346.51 317.51 281.44 201.49 166.55
25 175.99 146.99 125.12 84.56 73.54 76 363.10 334.10 281.59 203.95 171.57
26 183.93 154.93 133.03 85.14 74.04 77 368.40 339.40 281.74 204.20 173.59
27 184.73 155.73 133.89 85.58 74.42 78 368.93 339.93 282.37 204.35 175.91
28 186.44 157.44 140.89 88.59 77.03 79 369.44 340.44 282.52 205.17 178.41
29 186.84 157.84 143.28 89.04 77.42 80 379.51 350.51 282.67 221.51 183.91
30 188.61 159.61 145.97 90.41 78.62 81 380.52 351.52 282.98 223.15 184.46
31 198.01 169.01 151.37 92.72 80.63 82 380.89 351.89 283.29 223.62 184.85
32 198.95 169.95 152.07 95.34 82.91 83 381.25 352.25 284.06 225.62 186.50
33 201.43 172.43 165.97 97.29 84.60 84 381.62 352.62 299.38 228.13 188.57
34 206.98 177.98 167.36 102.04 88.73 85 382.22 353.22 300.92 234.13 202.70
35 222.67 193.67 167.51 102.52 89.15 86 394.10 365.10 301.23 234.74 204.12
36 225.67 196.67 169.38 105.91 90.05 87 419.23 390.23 301.54 244.88 204.51
37 226.51 197.51 172.91 106.25 92.39 88 421.75 392.75 301.85 245.90 211.75
38 243.29 214.29 181.42 107.89 93.81 89 422.36 393.36 306.93 246.05 212.49
39 244.97 215.97 189.08 110.14 95.77 90 434.28 405.28 307.44 246.20 214.09
40 245.71 216.71 193.00 111.79 97.21 91 435.48 406.48 310.55 246.64 214.47
41 252.71 223.71 196.93 114.46 99.53 92 448.61 419.61 333.52 251.01 218.26
42 253.41 224.41 200.89 126.40 107.53 93 461.45 432.45 335.82 251.45 218.65
43 253.76 224.76 203.80 127.60 110.96 94 465.12 436.12 336.41 252.09 219.04
44 254.12 225.12 206.77 128.35 111.35 95 465.49 436.49 348.04 264.84 219.45
45 254.49 225.49 210.07 128.50 111.74 96 465.85 436.85 349.21 266.12 227.43
46 254.86 225.86 210.41 128.94 112.13 97 466.22 437.22 365.43 266.27 231.29
47 255.22 226.22 210.71 131.38 112.51 98 469.69 440.69 368.42 266.42 231.68
48 256.20 227.20 210.86 131.63 114.46 99 470.52 441.52 388.80 267.26 232.37
49 256.57 227.57 211.01 132.08 114.85 100 487.00 458.00 432.00 284.00 246.00
1
F or FedEx Express Multiweight per-pound rates, see pp. 5657. * Based on the package weight, the corresponding rate applies. Any fraction of a pound is rounded up to the next-higher pound.
2
Some exceptions apply. See fedex.com/uspackages for details. ** One-pound rate applies.
3
By 8 p.m. to residences.
53 fedex.com 1.800.GoFedEx 1.800.463.3339
Contents E Services E Rates E Terms E Index E
Shipments from Alaska and Hawaii to the contiguous U.S., and FedEx Express intra-Alaska shipments.
From Alaska/Hawaii
Zones 1316
Delivery Next day by Next day by Next day by 2nd day by 2nd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day A.M. 2Day
Service Overnight Overnight Overnight
FedEx Express multiple-piece shipments may receive a rate on a total-shipment-weight basis if the total shipment weighs
100 lbs. or more (200 lbs. or more for FedEx Express Saver shipments). A 15-lb. average minimum package weight for
the shipment applies. Multiply the per-pound rate by total shipment weight. You are billed the lower of the FedEx Express
Multiweight shipment rate or the sum of the individual price per package.
Zone 2
Multiply by total shipment weight.
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day A.M. 2Day Express
Weight Overnight Overnight Overnight Saver
100499 lbs. $ 2.45 $ 2.16 $ 1.97 $ 1.45 $ 1.26 $ 1.13
500999 lbs. 2.43 2.14 1.95 1.43 1.24 1.11
1,0001,999 lbs. 2.41 2.12 1.93 1.41 1.22 1.09
2,000+ lbs. 2.39 2.10 1.91 1.39 1.20 1.07
Zone 3
Multiply by total shipment weight.
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day A.M. 2Day Express
Weight Overnight Overnight Overnight Saver
100499 lbs. $ 3.38 $ 3.09 $ 2.91 $ 1.66 $ 1.44 $ 1.35
500999 lbs. 3.36 3.07 2.89 1.64 1.42 1.33
1,0001,999 lbs. 3.34 3.05 2.87 1.62 1.40 1.31
2,000+ lbs. 3.32 3.03 2.85 1.60 1.38 1.29
Zone 4
Multiply by total shipment weight.
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day A.M. 2Day Express
Weight Overnight Overnight Overnight Saver
100499 lbs. $ 5.67 $ 5.38 $ 5.32 $ 2.17 $ 1.89 $ 1.76
500999 lbs. 5.65 5.36 5.30 2.15 1.87 1.74
1,0001,999 lbs. 5.63 5.34 5.28 2.13 1.85 1.72
2,000+ lbs. 5.61 5.32 5.26 2.11 1.83 1.70
Zone 5
Multiply by total shipment weight.
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day A.M. 2Day Express
Weight Overnight Overnight Overnight Saver
100499 lbs. $ 6.13 $ 5.84 $ 5.78 $ 3.17 $ 2.78 $ 2.11
500999 lbs. 6.11 5.82 5.76 3.15 2.76 2.09
1,0001,999 lbs. 6.09 5.80 5.74 3.13 2.74 2.07
2,000+ lbs. 6.07 5.78 5.72 3.11 2.72 2.05
Zone 6
Multiply by total shipment weight.
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day A.M. 2Day Express
Weight Overnight Overnight Overnight Saver
100499 lbs. $ 6.27 $ 5.98 $ 5.92 $ 5.15 $ 4.47 $ 2.95
500999 lbs. 6.25 5.96 5.90 5.13 4.45 2.93
1,0001,999 lbs. 6.23 5.94 5.88 5.11 4.43 2.91
2,000+ lbs. 6.21 5.92 5.86 5.09 4.41 2.89
Zone 7
Multiply by total shipment weight.
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day A.M. 2Day Express
Weight Overnight Overnight Overnight Saver
FedEx Ground Multiweight shipment rates are available by contract only.
100499 lbs. $ 6.74 $ 6.45 $ 6.39 $ 5.46 $ 4.74 $ 3.24 Contact your FedEx account executive for more information. FedEx Ground
500999 lbs. 6.72 6.43 6.37 5.44 4.72 3.22 multiple-piece shipments may receive per-pound rates if the total shipment
weighs 200 lbs. or more. A shipment average minimum package weight
1,0001,999 lbs. 6.70 6.41 6.35 5.42 4.70 3.20
applies and varies by contract.
2,000+ lbs. 6.68 6.39 6.33 5.40 4.68 3.18 Any fraction of a pound is rounded up to the next-higher pound.
Intra-Hawaii
Multiply by total shipment weight.
FedEx
Priority
Weight Overnight
100150 lbs. $ 0.31
151+ lbs. 0.29
1
F edEx Standard Overnight is available to Alaska metro only.
2
FedEx 2Day A.M. is available to Alaska only. Service is not available to Hawaii.
Any fraction of a pound is rounded up to the next-higher pound.
Go to fedexsameday.com or call 1.800.399.5999 to request these services. Shipments weighing less than 151 lbs. that contain
at least one palletized piece are priced at the 151-lb. FedEx SameDay Freight rate. See pp. 6062 for FedEx SameDay City
rates and special handling fees.
Go to fedex.com/samedaycity or call 1.800.399.5999 to request these services. Shipments weighing less than 151 lbs.
that contain at least one palletized piece are priced at the 151-lb. FedEx SameDay Freight rate. See pp. 5859 for FedEx
SameDay and FedEx SameDay Freight rates and special handling fees.
* Go to fedex.com/samedaycity for metro markets served by FedEx SameDay City priority, standard and economy.
Any fraction of a pound is rounded up to the next-higher pound.
Rates shown do not include a fuel surcharge. Go to fedex.com/us/services/fuelsurcharge.html for details (see the FedEx Ground fuel surcharge).
FedEx SameDay City Rates (New York City) FedEx SameDay City Standard Route Rates
Per-pound rates (multiply by total shipment weight). FedEx SameDay City Standard Route rates are available by contract
ZONES 1 only. Contact your FedEx account executive for more information.
0A 0B 0C
015 1625 2650
Weight miles miles miles
1499 lbs. $ 1.00 $ 1.00 $ 1.00
500999 lbs. 0.95 0.95 0.95
1,000+ lbs. 0.65 0.65 0.65
Minimum Charge 50.00 70.00 125.00
1
T hese rates apply in New York City only. Rates only apply when both origin and
destination ZIP codes are included within the FedEx SameDay City metro coverage
area. Go to fedex.com/samedaycity for New York City ZIP codes served.
Any fraction of a pound is rounded up to the next-higher pound.
Rates shown do not include a fuel surcharge. Go to fedex.com/us/services/fuelsurcharge.html
for details (see the FedEx Ground fuel surcharge).
FedEx One Rate, a flat-rate pricing option, is available for qualifying FedEx Express U.S. shipments in FedEx Express
packaging. FedEx One Rate pricing is an alternative to FedEx Standard List Rates, account-specific rates or FedEx Retail
Rates. No account-specific discounts apply.
About These Rate Tables FedEx One Rate is subject to Shippers are required to use To qualify for FedEx One Rate
In the rate tables that follow: other charges including, but not FedEx Express packaging and pricing, FedEx envelopes must
limited to, on-call pickup, Saturday FedEx Express U.S. services weigh 10 lbs. or less, and
FedEx One Rate includes delivery, FedEx Delivery Signature (FedEx Express Saver, FedEx 2Day, FedEx paks, boxes and tubes
any applicable residential Options, additional declared value, FedEx 2Day A.M., FedEx Standard must weigh 50 lbs. or less.
surcharges, delivery area and address or account corrections. Overnight, FedEx Priority Overnight
surcharges and fuel surcharge. and FedEx First Overnight).
1
In Hawaii, service is to and from the island of Oahu only. Call 1.800.332.0807 for details.
A ny fraction of a pound is rounded up to the next-higher pound.
Note: Shipments picked up from or delivered to extended service areas may be handled by cartage agents. For an explanation of delivery commitments
or service areas for FedEx Express Freight U.S. services, go to fedex.com/usfreight and select Delivery commitments or call 1.800.332.0807.
Use these rates when shipping outbound from the U.S. to Puerto Rico. For FedEx Express shipping rates from Puerto Rico
to the U.S., call 1.800.GoFedEx 1.800.463.3339 and say international services.
Use these rates when shipping outbound from the U.S. to Puerto Rico. For FedEx Express shipping rates from Puerto Rico
to the U.S., call 1.800.GoFedEx 1.800.463.3339 and say international services.
FedEx Express International Package Rates to Canada (Zone A): U.S. Export
Use these rates when shipping outbound from the U.S.
FedEx Express International Package Rates to Canada (Zone B): U.S. Export
Use these rates when shipping outbound from the U.S.
2 lbs. 145.43 98.43 93.99 57 716.89 669.89 550.10 for the services available to your
3 164.59 117.59 108.34 58 726.87 679.87 556.60 destination country.
4 183.32 136.32 121.47 59 735.45 688.45 572.47
5 212.41 165.41 143.89 60 753.15 706.15 576.30
6 221.82 174.82 155.24 61 754.94 707.94 595.09
7 232.45 185.45 167.70 62 771.66 724.66 598.69
8 242.91 195.91 173.54 63 773.35 726.35 604.26
9 243.96 196.96 180.97 64 790.16 743.16 609.63
10 244.21 197.21 183.14 65 791.86 744.86 615.01
11 244.46 197.46 190.85 66 808.65 761.65 620.39
12 246.74 199.74 192.66 67 810.34 763.34 625.78
13 292.34 245.34 214.45 68 827.12 780.12 631.16
14 306.99 259.99 216.63 69 828.82 781.82 636.53
15 316.40 269.40 230.59 70 845.58 798.58 641.90
16 326.32 279.32 231.99 71 847.27 800.27 647.30
17 335.77 288.77 244.90 72 851.35 804.35 652.67
18 338.80 291.80 246.21 73 864.26 817.26 658.06
19 339.11 292.11 259.51 74 881.06 834.06 663.43
20 339.36 292.36 268.63 75 882.75 835.75 668.82
21 339.61 292.61 285.60 76 899.51 852.51 674.19
22 339.86 292.86 289.75 77 901.20 854.20 679.57
23 340.11 293.11 290.17 78 918.00 871.00 684.94
24 340.36 293.36 290.42 79 919.69 872.69 690.34
25 344.62 297.62 292.58 80 936.47 889.47 695.71
26 429.82 382.82 335.78 81 938.17 891.17 701.10
27 452.85 405.85 356.17 82 938.60 891.60 706.46
28 462.07 415.07 358.27 83 939.03 892.03 711.86
29 463.00 416.00 370.75 84 940.36 893.36 717.23
30 464.45 417.45 378.49 85 966.63 919.63 722.61
31 493.42 446.42 386.05 86 979.33 932.33 727.99
32 505.24 458.24 393.64 87 980.62 933.62 733.38
33 514.25 467.25 401.23 88 997.37 950.37 738.74
34 521.86 474.86 414.60 89 999.08 952.08 744.12
35 522.63 475.63 422.31 90 1,011.75 964.75 749.50
36 524.04 477.04 429.55 91 1,013.05 966.05 754.89
37 552.21 505.21 430.46 92 1,026.19 979.19 760.27
38 561.03 514.03 448.31 93 1,027.52 980.52 765.64
39 570.68 523.68 450.12 94 1,043.78 996.78 771.02
40 578.67 531.67 450.79 95 1,045.42 998.42 776.39
41 587.63 540.63 462.48 96 1,063.17 1,016.17 781.79
42 596.16 549.16 463.69 97 1,064.97 1,017.97 787.16 1 For shipments that exceed the 22-lb. or 56-lb.
weight limits, multiply the per-pound rate by
43 605.14 558.14 475.39 98 1,073.86 1,026.86 790.42 the number of pounds (1 5) greater than the
44 613.62 566.62 476.56 99 1,074.75 1,027.75 790.75 limit and add it to the base rate. Note: For
shipments that exceed the weight limit by
45 622.62 575.62 493.40 100 1,075.00 1,028.00 791.00
more than 5 pounds, the corresponding FedEx
46 628.61 581.61 495.11 101150 For FedEx Express Multiweight per-pound rates, see p. 82.
International Priority standard list rate applies.
47 638.10 591.10 500.81 * Based on the package weight, the
FedEx 10kg Box and FedEx 25kg Box Rates corresponding rate applies.
48 647.07 600.07 503.60 These boxes can only be used with FedEx International Priority service.
** One-pound rate applies.
49 656.56 609.56 505.35 Additional per-pound Any fraction of a pound is rounded up to
50 665.19 618.19 507.81 Base rate rate (if applicable) 1 the next-higher pound. Ancillary clearance
51 666.07 619.07 515.21 FedEx 10kg Box 122 lbs. $ 199.99 $ 9.09 service fees may apply for various clearance
services, depending on commodity and
52 676.03 629.03 528.81 FedEx 25kg Box 156 lbs. 297.87 5.32 country; see pp. 116117 for details.
Use these rates when shipping outbound from the U.S. These per-pound rates may apply if the total shipment weighs
100 lbs. or more. Multiply the rate by total shipment weight. When multiweight rates apply, fees may be assessed
one time per shipment.
Puerto Rico
FedEx Express multiple-piece shipments may receive a rate on a total-shipment-weight basis
if the total shipment weighs 100 lbs. or more. A 15-lb. average minimum package weight for the
shipment applies. Multiply the per-pound rate by total shipment weight. You are billed the lower
of the FedEx Express Multiweight shipment rate or the sum of the individual price per package.
Multiply by total shipment weight.
FedEx FedEx FedEx
International International International
Weight First
Priority
Economy
100999 lbs. $ 6.57 $ 6.10 $ 4.33
1,000+ lbs. 6.14 5.67 4.01
Any fraction of a pound is rounded up to the next-higher pound. Ancillary clearance service fees may apply for various clearance services, depending on commodity and country; see pp. 116117 for details.
Use these rates when shipping inbound to the U.S. These per-pound rates may apply if the total shipment weighs
100 lbs. or more. Multiply the rate by total shipment weight. When multiweight rates apply, fees may be assessed
one time per shipment.
1
ote: Unless otherwise provided herein, the terms and conditions of the country of origin apply to U.S. import shipments.
N
ny fraction of a pound is rounded up to the next-higher pound. Ancillary clearance service fees may apply for various clearance services, depending on commodity and country; see pp. 116117 for details.
A
Use these rates when shipping outbound from the U.S. Call 1.800.974.7333 to request this service.
1
C ountry and zone alignments are subject to change without notice.
These rates do not include duties and taxes. Any fraction of a pound is rounded up to the next-higher pound.
U.S. to Middle East and Africa Additional Charges and Fees, and Other Information
FedEx International Next Flight shipments require the FedEx International Next
ORIGIN ZONES 1
Flight Air Waybill, which the courier will bring to you to complete at time of
Destination A B C D pickup. Other export documentation may be required as well. FedEx International
Abidjan $ 457 $ $ $
457 494 519 Broker Select and Hold at Location are not available.
Abu Dhabi 507 507 525 576
Accra 457 457 494 519 Special Handling Fees and Other Charges
Alexandria 441 441 494 519 The following fees apply per shipment.
Amman 421 421 494 519
Declared Value Charge1 $1 per $100 of value in excess of
Bahrain 457 457 494 519 $100 or $9.07 per lb., whichever is greater
Beirut 457 457 494 519
Delivery charge for additional document
Cairo 421 421 494 519 shipments destined for the same city $75 per additional document
Cape Town 457 457 494 519
Electronic Export Information Filing Fee $10
Casablanca 457 457 494 519
Special Handling Fee (when applicable) 2 Starting at $2.90 per mile
Dakar 457 457 494 519
Weekend or Holiday Delivery Charge $75
Dubai 457 457 494 519
Istanbul 457 457 494 519 Hand Carry Fee3 Quoted at the time of transaction
Johannesburg 421 421 494 519 Special Customs Clearance Fee (when applicable) Quoted at the time of transaction
Tel Aviv 421 421 494 519 1
pplies to all shipments with a declared value for carriage of more than $100.
A
2
Applies when the pickup and/or delivery point is more than 15 miles from the serving airport(s). Quoted at the
time of transaction.
3
If your package is suitable to be carried onboard passenger aircraft and is approved by the airline, we can
U.S. to Latin America arrange to have your package accompanied by a courier while in transit. If the package is too large or heavy
to carry on the aircraft, it may be checked as accompanied baggage. The Hand Carry Fee is based on the travel
cost of the courier and will be quoted at the time of transaction.
ORIGIN ZONES 1
Dangerous Goods
U.S. to Canada You cannot ship dangerous goods of any kind via FedEx International Next
Flight service.
ORIGIN ZONES 1
1
C ountry and zone alignments are subject to change without notice.
These rates do not include duties and taxes. Any fraction of a pound is rounded up to the next-higher pound.
Use these rates when shipping inbound to the U.S. Call 1.800.974.7333 to request this service.
2. See the appropriate rate table for your shipments origin region Budapest 617 617 636 722
(Asia and Australia, Europe, Caribbean, Middle East and Africa, Latin Copenhagen 513 513 605 711
America, Canada). Rates shown are based on a 1-lb. package. Dublin 556 556 605 654
This includes both document and nondocument shipments. Dusseldorf 567 589 691 722
Frankfurt 500 500 599 703
3. Note any additional charges or fees that may apply from the chart on p. 102.
Geneva 500 500 599 703
Hamburg 567 589 691 722
Helsinki 513 513 605 711
Lisbon 513 513 605 711
Destination Cities (U.S. and Puerto Rico) ZONE 2 London 376 376 376 624
New York A Madrid 500 500 599 703
Miami B Manchester 562 562 599 703
Milan 513 513 605 711
Boston; Chicago; Houston; Los Angeles; C Moscow 649 649 660 747
San Francisco; and Washington, D.C. Munich 567 589 691 722
All other cities (including cities in Puerto Rico) D Oslo 513 513 605 711
Paris 500 500 599 703
Prague 617 617 636 722
Rome 500 500 599 703
Stockholm 500 500 599 703
Asia and Australia to U.S.
Vienna 575 575 599 703
DESTINATION ZONES 2 Warsaw 617 617 636 722
Zurich 500 500 599 703
Origin A B C D
Auckland $ 537 $ $ $
537 562 575
Beijing 500 500 562 605
Delhi 537 537 562 575 Caribbean to U.S.
Hong Kong 543 543 611 629
Jakarta 575 575 642 642 DESTINATION ZONES 2
Kuala Lumpur 575 575 624 642 Origin A B C D
Manila 537 537 562 575
Aruba $ 531 $ $ $
447 587 660
Melbourne 575 575 599 611
Bahamas 531 447 587 660
Mumbai 537 537 562 575
Barbados 531 447 587 660
Seoul 500 500 562 605
Curaao 531 447 587 660
Singapore 543 543 611 629 Dominican
Sydney 587 587 611 629 Republic 531 447 587 660
Taipei 537 537 562 575
Grand Cayman 531 447 587 660
Tokyo 543 543 611 629
Jamaica 531 447 587 660
Puerto Rico 531 447 587 660
Trinidad 531 447 587 660
1
ote: Unless otherwise provided herein, the FedEx Express International Terms and Conditions apply to FedEx International Next Flight U.S. import shipments.
N
2
Country and zone alignments are subject to change without notice.
These rates do not include duties and taxes. Any fraction of a pound is rounded up to the next-higher pound.
Use these rates when shipping inbound to the U.S. Call 1.800.974.7333 to request this service.
Middle East and Africa to U.S. Additional Charges and Fees, and Other Information
FedEx International Next Flight shipments require the FedEx International Next
DESTINATION ZONES 2
Flight Air Waybill, which the courier will bring to the shipper to complete at
Origin A B C D time of pickup. Other export documentation may be required as well. FedEx
Abidjan $ 592 $ $ $
592 629 654 International Broker Select and Hold at Location are not available.
Abu Dhabi 642 642 660 711
Accra 592 592 629 654 Special Handling Fees and Other Charges
Alexandria 576 576 629 654 The following fees apply per shipment.
Amman 556 556 629 654
Declared Value Charge1 $1 per $100 of value in excess of
Bahrain 592 592 629 654 $100 or $9.07 per lb., whichever is greater
Beirut 592 592 629 654
Delivery charge for additional document
Cairo 556 556 629 654 shipments destined for the same city $75 per additional document
Cape Town 592 592 629 654
Special Handling Fee (when applicable) 2 Starting at $2.90 per mile
Casablanca 592 592 629 654
Weekend or Holiday Delivery Charge $75
Dakar 592 592 629 654
Hand Carry Fee3 Quoted at the time of transaction
Dubai 592 592 629 654
Istanbul 592 592 629 654 Special Customs Clearance Fee (when applicable) Quoted at the time of transaction
Johannesburg 556 556 629 654 1
pplies to all shipments with a declared value for carriage of more than $100.
A
Tel Aviv 556 556 629 654 2
Applies when the pickup and/or delivery point is more than 15 miles from the serving airport(s). Quoted at the
time of transaction.
3
If your package is suitable to be carried onboard passenger aircraft and is approved by the airline, we can
arrange to have your package accompanied by a courier while in transit. If the package is too large or heavy
to carry on the aircraft, it may be checked as accompanied baggage. The Hand Carry Fee is based on the travel
Latin America to U.S. cost of the courier and will be quoted at the time of transaction.
DESTINATION ZONES 2 Additional charges and fees may apply. They vary depending on origin country.
Call 1.800.974.7333 for information.
Origin A B C D
Asuncion $ $
543 453 $ 617 $ 679 Additional Weight Charges
Bogota 543 453 617 679
Buenos Aires 531 447 587 660 Charge after the first pound for shipments from European locations
Caracas 543 453 617 679 (other than Eastern Europe and London) $11.25 per lb.
Guayaquil 543 453 617 679 Charge after the first pound for shipments from Africa, the Middle
Lima 543 453 617 679 East and Eastern European locations1 $14.75 per lb.
Mexico City 500 475 562 580 Charge after the first pound for shipments from London $10.25 per lb.
Montevideo 531 447 587 660 Charge after the first pound for shipments from Canadian locations $7.75 per lb.
Panama City 531 447 587 660 Charge after the first pound for shipments from Caribbean locations $9.75 per lb.
Quito 543 453 617 679
Charge after the first pound for shipments from Asia, Central and
Rio de Janeiro 531 447 587 660 South American locations, and Mexico $14.75 per lb.
Santiago 518 433 679 703 Charge after the first pound for shipments to Miami from Central
Sao Paulo 543 453 617 679 and South American locations, and Mexico $10.25 per lb.
1
E astern European locations include Armenia, Azerbaijan, Belarus, Bulgaria, Czech Republic, Estonia,
Georgia, Hungary, Kazakhstan, Latvia, Lithuania, Poland, Romania, Russia, Slovenia, Tajikistan,
Turkmenistan and Uzbekistan.
Canada to U.S.
Dangerous Goods
DESTINATION ZONES 2 You cannot ship dangerous goods of any kind via FedEx International Next
Origin A B C D Flight service.
Calgary $ $
537 557 $ 562 $ 587
Montreal 481 481 518 629
Declared Value
Ottawa 537 557 562 587 For declared-value information, see the Declared Value for Carriage and Limits
Toronto 481 481 518 629 of Liability section in the FedEx Express International Terms and Conditions.
Vancouver 537 557 562 587
Payment Restrictions
We do not accept cash, check, money orders or travelers checks for FedEx
International Next Flight shipments. All charges, fees, duties and taxes, and
ancillary clearance charges are invoiced to the U.S.-based payer.
1
ote: Unless otherwise provided herein, the FedEx Express International Terms and Conditions apply to FedEx International Next Flight U.S. import shipments.
N
2
Country and zone alignments are subject to change without notice.
These rates do not include duties and taxes. Any fraction of a pound is rounded up to the next-higher pound.
About These Rate Tables Dropoff and Hold-at-Location Shipments More Than 150 Lbs.: Puerto Rico
In the rate tables that follow: Rates refers to rates for shipments To determine the per-pound shipping charge
that are dropped off at an origin for your express freight shipment, please refer
Door-to-Door Rates refers to rates airport and held at the destination to the table below.
for shipments sent from sender airport for pickup.
door to recipient door. Multiply by total shipment weight.
Call 1.800.332.0807 for available
Dropoff Rates refers to rates for airport locations. FedEx FedEx
shipments that are dropped off at International International
Priority Economy
an origin airport and delivered to Weight Freight 1 Freight 1
the recipients door.
151999 lbs. $ 6.10 $ 4.33
Hold-at-Location Rates refers to 1,000+ lbs. 5.67 4.01
rates for shipments that are picked
up at the senders location and held
at the destination airport for pickup.
1
F or an explanation of delivery areas, or to determine the delivery area for your shipment, call 1.800.332.0807.
2
Any fraction of a pound is rounded up to the next-higher pound. Ancillary clearance service fees may apply for various clearance services, depending on commodity and country; see pp. 116117 for details.
About These Rate Tables Dropoff Rates refers to rates for Hold-at-Location Rates refers Dropoff and Hold-at-Location
In the rate tables that follow: shipments that are dropped off to rates for shipments that Rates refers to rates for shipments
at an origin airport and delivered are picked up at the senders that are dropped off at an origin
Door-to-Door Rates refers to to the recipients door. location and held at the airport and held at the destination
rates for shipments sent from destination airport for pickup. airport for pickup.
sender door to recipient door.
Call 1.800.332.0807 for available
airport locations.
1
ote: Unless otherwise provided herein, the terms and conditions of the country of origin apply to U.S. import shipments.
N
2
Any fraction of a pound is rounded up to the next-higher pound. Ancillary clearance service fees may apply for various clearance services, depending on commodity and country; see pp. 116117 for details.
Use these rates when shipping outbound from the U.S. For rate information on our other international air cargo services,
including FedEx International Express Freight and FedEx International Airport-to-Airport SM
, call 1.800.332.0807.*
Determine FedEx International Destination City Airport Zone1 Destination City Airport Zone1
Premium Rates Australia Melbourne MEL J Guam Agana GUM J
1. Find the zone for your destination Sydney SYD Hong Kong Hong Kong HKG F
in the zone table at right. Belgium Antwerp ANR D India Bengaluru BLR O
Brussels BRU Mumbai BOM
2. Determine your total shipment weight Brazil Sao Paulo VCP L New Delhi DEL
(round up to the next-higher pound). Canada Montreal YUL A Indonesia Jakarta CGK J
Toronto YYZ Israel Tel Aviv TLV K
3. Multiply the per-pound rate shown
Vancouver YVR Italy Milan MXP D
in the rate table below by the total China1 Beijing PEK N Japan Nagoya NGO G
shipment weight. Guangzhou CAN Osaka KIX
Shanghai PVG Tokyo NRT
Shenzhen SZX Korea, South Incheon ICN G
Colombia Bogota BOG L Luxembourg Luxembourg City LUX D
Denmark Copenhagen CPH H Malaysia Kuala Lumpur KUL J
England (U.K.) Birmingham BHX D Penang PEN
London LHR Mexico Guadalajara GDL C
Manchester MAN Mexico City MEX
Stansted STN Monterrey MTY
France Bordeaux BOD D Toluca TLC
Lille LIL Netherlands (Holland) Amsterdam AMS D
Lyon LYS Eindhoven EIN
Nantes NTE Panama Panama City PTY L
Paris CDG Philippines Manila MNL J
Germany Berlin TXL D Singapore Singapore SIN F
Bremen BRE Spain Barcelona BCN H
Cologne CGN Madrid MAD
Dresden DRS Sweden Stockholm ARN H
Dusseldorf DUS Switzerland Basel BSL H
Frankfurt FRA Taiwan Taipei TPE F
Hamburg HAM Thailand Bangkok BKK J
Hanover HAJ United Arab Emirates Dubai DXB K
Munich MUC Venezuela Valencia VLN L
Nuremberg NUE Vietnam Ho Chi Minh City SGN J
Stuttgart STR 1
Country and zone alignments are subject to change without notice.
* For more information on our international air cargo services, including the minimum charge that applies for FedEx International Express Freight shipments,
see the FedEx International Premium and FedEx International Express Freight (IXF) Terms and Conditions at fedex.com/us/terms/other-services.
1
Destination surcharges may apply for FedEx International Premium shipments to China that contain dangerous goods. See the Dangerous Goods section in
the FedEx International Premium and FedEx International Express Freight (IXF) Terms and Conditions at fedex.com/us/terms/other-services for details.
Service FedEx Ground and FedEx Home Delivery (up to 70 lbs.) FedEx Home Delivery Shipments
A $3.45 residential surcharge
Delivery per package will be added to
Commitment 15 days based on distance to destination FedEx Home Delivery shipments.
2 3 4 5 6 7 8
Zones1
0150 151 300 301 600 6011,000 1,0011,400 1,4011,800 1,801-plus
miles miles miles miles miles miles miles
1 lb. $ 7.25 $ 7.92 $ 8.14 $ 8.50 $ 8.80 $ 8.91 $ 9.05
Maximum Weight in Lbs.
Service FedEx Ground and FedEx Home Delivery (up to 70 lbs.) FedEx Home Delivery Shipments
A $3.45 residential surcharge
Delivery per package will be added to
Commitment 15 days based on distance to destination FedEx Home Delivery shipments.
2 3 4 5 6 7 8
Zones1
0150 151 300 301 600 6011,000 1,0011,400 1,4011,800 1,801-plus
miles miles miles miles miles miles miles
51 lbs. $ 17.70 $ 22.16 $ 26.19 $ 31.83 $ 40.34 $ 48.23 $ 54.13
Maximum Weight in Lbs.
Service FedEx Ground and FedEx Home Delivery (up to 70 lbs.) FedEx Home Delivery Shipments
A $3.45 residential surcharge
Delivery per package will be added to
Commitment 17 days based on distance to destination FedEx Home Delivery shipments.
17 22 23 25 9 14 92 96
Zones
To Alaska Intra-Alaska From Alaska To Hawaii Intra-Oahu From Hawaii
Service FedEx Ground and FedEx Home Delivery (up to 70 lbs.) FedEx Home Delivery Shipments
A $3.45 residential surcharge
Delivery per package will be added to
Commitment 17 days based on distance to destination FedEx Home Delivery shipments.
17 22 23 25 9 14 92 96
Zones
To Alaska Intra-Alaska From Alaska To Hawaii Intra-Oahu From Hawaii
101 lbs. $ 276.81 $ 50.61 $ 125.98 $ 140.37 $ 276.81 $ 39.16 $ 125.98 $ 140.37
Maximum Weight in Lbs.
Use these rates when shipping outbound from the U.S. to Canada.1
51 54 51 54 51 54
1 lb. $ 19.14 $ 29.95 51 lbs. $ 75.47 $ 99.83 101 lbs. $ 102.25 $ 154.00
Maximum Weight in Lbs.
Optional-service fees.
Optional-service fees apply when you select U.S. PACKAGE INTERNATIONAL PACKAGE EXPRESS FREIGHT PAGE
specific service options. See pp. 115128 for SERVICES SERVICES SERVICES NO.
Economy Freight
FedEx International
FedEx International
FedEx 2Day A.M.
More Information
Priority Freight
FedEx Ground
FedEx 2Day
OPTIONAL-SERVICE FEES
COLLECT ON DELIVERY
FedEx Collect on Delivery (C.O.D.) 121
FedEx Ground C.O.D.
122
FedEx Ground Electronic C.O.D. (E.C.O.D.) 123
DANGEROUS GOODS AND HAZARDOUS MATERIALS
Dangerous Goods (FedEx Express) 2 118
Hazardous Materials (FedEx Ground) 124
DELIVERY
FedEx Delivery Manager 3 121
FedEx Delivery Signature Options 122
FedEx Home Delivery Convenient Delivery Options 123
Inside Delivery Charge 124
Reroute of Shipment 126
Saturday Delivery 127
PICKUP
Express On-Call Pickup Charge (Courier Pickup Charge) 121
FedEx Ground Alternate Address Pickup
122
Ground On-Call Pickup Charge 124
Ground Weekly Pickup Fee 124
Inside Pickup Charge 124
Pickup Charge (FedEx International Premium) 126
Return Pickup 127
Saturday Pickup 128
PROOF OF DELIVERY
Signature Proof of Delivery via FedEx Standard Overnight Envelope 128
RETURNS
FedEx Email Return Label 122
FedEx ExpressTag 122
FedEx Ground Call Tag
122
FedEx Print Return Label 123
OTHER
Declared Value 119
Electronic Export Information Filing Fee 120
Extra Services Charge 121
FedEx International Controlled Export 123
FedEx On Demand Care 123
1
For FedEx Express U.S. import shipments, these fees vary depending on origin country; however, each fee works the same as for U.S. export. Call 1.800.GoFedEx
1.800.463.3339 and say international services for package service fees applicable from your origin country, or 1.800.332.0807 for freight service fees.
2
Includes accessible and inaccessible dangerous goods, and dry ice. Availability varies by service. See Dangerous Goods on p. 118 for details.
3
The option to schedule your delivery (see p. 121) is not available for FedEx Ground.
113 fedex.com 1.800.GoFedEx 1.800.463.3339
Contents E Services E Rates E Terms E Index E
Your shipment may incur fees in addition to U.S. PACKAGE INTERNATIONAL PACKAGE EXPRESS FREIGHT PAGE
its base rate. This chart is an overview of SERVICES SERVICES SERVICES NO.
Economy Freight
FedEx International
FedEx International
FedEx 2Day A.M.
More Information
Priority Freight
FedEx Ground
FedEx 2Day
ADDITIONAL SHIPPING FEES
Additional Handling Surcharge 115
Additional Handling Surcharge Non-stackable 116
Address Correction 116
Ancillary Clearance Service Fees 116
Broker Select Option Fee 118
Change of Air Waybill Charge 118
Delivery Area Surcharge 119
Delivery Reattempt Charge 119
Duties and Taxes 120
Extended Service Area Delivery 121
Extended Service Area Pickup 121
Fuel Surcharge 123
Ground Unauthorized Package Charge 124
International Out-of-Delivery-Area Surcharge 124
International Out-of-Pickup-Area Surcharge 124
Metro Service Area Delivery 125
Metro Service Area Pickup 125
Missing or Invalid Account Number 125
Northern Canada Surcharge 126
Oversize Charge 126
Payer Rebilling 126
Residential Delivery Charge 1 1 1 1 1 127
Residential Pickup Charge 127
OTHER SHIPPING INFORMATION
Currency Conversion 118
Delivery Reattempts See
pp. 118125
for details
on how dimensional
weight
may affect your rate,
120
Dimensional Weight guidelines
for
tendering
multiple-piece
shipments
and
other
important
FedEx
120
Minimum Billable Weight for FedEx Express Packaging shipping information.
125
Multiple-Piece Shipments 125
1
For U.S. export services, the residential delivery charge applies only to shipments to Canada.
Your shipment may incur fees in addition to its base rate. The following are descriptions of those fees plus other shipping
information. See the FedEx Express Terms and Conditions and FedEx Ground Tariff for more information. See p. 63 for
information on the fees that may apply to FedEx One Rate shipments. Separate fees apply for FedEx SameDay and
FedEx International Next Flight. FedEx Express shipments from the U.S. to Puerto Rico are assessed the same fees
that apply to FedEx Express shipments within the U.S., unless otherwise specified.
For FedEx Express U.S. import shipments, fees vary depending on origin country; however, each fee works the same as
for U.S. export. Call 1.800.GoFedEx 1.800.463.3339 and say international services for package service fees applicable
from your origin country, or 1.800.332.0807 for freight service fees.
For FedEx Freight fee information, refer to the FXF 100 Series Rules Tariff.
U.S. Express Package Services = FedEx First Overnight, FedEx Priority Overnight, FedEx Standard Overnight, FedEx 2Day A.M., FedEx 2Day and FedEx Express Saver
U.S. Ground Services = FedEx Ground and FedEx Home Delivery
International Express Package Services = FedEx International First, FedEx International Priority and FedEx International Economy
International Ground Service = FedEx International Ground
U.S. Express Freight Services = FedEx First Overnight Freight, FedEx 1Day Freight, FedEx 2Day Freight and FedEx 3Day Freight
International Express Freight Services = FedEx International Priority Freight, FedEx International Economy Freight and FedEx International Premium
Definition Applicable Services Charges
Additional Handling Surcharge
Express Packages. A surcharge applies to any package that: 1) measures greater than U.S. Express Package Services, $11 per package
60 inches along its longest side; 2) measures greater than 30 inches along its second- U.S. Ground Services,
longest side; 3) has an actual weight of greater than 70 lbs.; 4) is not fully encased in International Ground Service
an outer shipping container; 5) is encased in an outer shipping container not made of
International Express Package Services $11 per shipment
corrugated fiberboard (cardboard) materials, including but not limited to metal, wood,
canvas, leather, hard plastic, soft plastic (e.g., plastic bags) or expanded polystyrene foam U.S. Express Freight Services $130 per piece, skid or pallet
(e.g., Styrofoam); 6) is encased in an outer shipping container covered in shrink wrap or FedEx International Priority Freight, $130 per shipment
stretch wrap; 7) is encased in a soft-sided pack (e.g., courier packs, poly bags and bubble FedEx International Economy Freight
mailers) that exceeds 18 inches along its longest side or 13 inches along its second-longest
side or 5 inches in height; 8) is cylindrical, including (without limitation) cans, buckets,
barrels, drums or pails that are not fully encased in a shipping container made of corrugated
fiberboard (cardboard) materials; 9) is bound with metal, plastic or cloth banding, or has
wheels, casters, handles, or straps (including packages where the outer surface area is
loosely wrapped, or where the contents protrude outside the surface area); or 10) would
become entangled in or cause damage to other packages or the FedEx sortation system.
Package shape and dimensions may change during transit, which can affect the packages
dimensional weight and surcharge eligibility. If the dimensions change during transit, FedEx
Express may make appropriate adjustments to the shipment charges at any time. For U.S.
express services, this surcharge applies per piece even if multiple pieces are bundled in
a shipment. We reserve the right to assess additional handling charges for packages that
require special handling or that require FedEx to apply additional packaging during transit.
The additional handling surcharge does not apply to U.S. express packages that measure
greater than 108 inches along their longest side. Such packages are subject to the FedEx
oversize charge (see p. 126 for more information).
Express Freight. A surcharge applies to any piece, skid or pallet of freight that measures
greater than 70 inches along its longest side. For U.S. express freight services, this
surcharge applies per piece, per skid or per pallet even if multiple pieces of freight are
bundled in a shipment. We reserve the right to assess additional handling charges for
freight that requires special handling during transit.
Ground. A surcharge applies to any package that: 1) measures greater than 48 inches but
equal to or less than 108 inches along its longest side; 2) measures greater than 30 inches
along its second-longest side; 3) has an actual weight of greater than 70 lbs.; 4) is not fully
encased in an outer shipping container; 5) is encased in an outer shipping container not
made of corrugated fiberboard (cardboard) materials, including but not limited to metal,
wood, canvas, leather, hard plastic, soft plastic (e.g., plastic bags) or expanded polystyrene
foam (e.g., Styrofoam); 6) is encased in an outer shipping container covered in shrink wrap
or stretch wrap; 7) is encased in a soft-sided pack (e.g., courier packs, poly bags and bubble
mailers) that exceeds 18 inches along its longest side or 13 inches along its second-longest
side or 5 inches in height; 8) is cylindrical, including (without limitation) cans, buckets,
barrels, drums or pails that are not fully encased in an outer shipping container made of
corrugated fiberboard (cardboard) materials; 9) is bound with metal, plastic or cloth banding,
or has wheels, casters, handles, or straps (including packages where the outer surface
area is loosely wrapped, or where the contents protrude outside the surface area); or
10) would become entangled in or cause damage to other packages or the FedEx sortation
system. Package shape and dimensions may change during transit, which can affect the
packages dimensional weight and surcharge eligibility. If the dimensions change during
transit, FedEx Ground may make appropriate adjustments to the shipment charges at any
time. This surcharge applies per piece even if multiple pieces are bundled in a shipment.
We reserve the right to assess additional handling charges for packages that require
special handling or that require FedEx to apply additional packaging during transit.
C harges shown do not include any fuel surcharge that may be applicable. fedex.com 1.800.GoFedEx 1.800.463.3339
1
115
Go to fedex.com/us/services/fuelsurcharge.html for details.
Contents E Services E Rates E Terms E Index E
Address Correction
Express. If the shipper provides an incomplete or incorrect recipient address, we may U.S. Express Package Services, U.S. Ground $14 per correction
attempt to find the correct address and complete delivery. We may use the address included Services, International Express Package
in the shippers electronic shipment information to determine whether an address correction Services, International Ground Service,
is necessary. We will assess a shipping fee. For shipments receiving FedEx Express FedEx International Priority Freight,
Multiweight pricing, the fee is $14 per package up to a maximum of $98 per shipment. FedEx International Economy Freight
Address correction is also required if the recipient phone number is omitted for a Rural
U.S. Express Freight Services $75 per correction
Delivery (RD) address or a Star Route Assignment (SRA) address in Alaska. If we are
unable to complete delivery, we are not liable for failing to meet our delivery commitment.
Within the U.S., we also will assess this fee if the address is a P.O. box number or P.O. box
ZIP code. For international shipments destined to a P.O. box address, we may assess the
fee if a valid telephone, fax or telex number is not provided for the recipient.
For FedEx International Broker Select, the address correction fee will apply if the brokers
address is incomplete or incorrect on the air waybill or other shipping documentation. If
we cannot determine the correct address or cannot reach the broker, we may attempt to
contact the sender for address clarification or instructions to return the shipment. If we
are unable to complete delivery under these circumstances, we will not be liable for
failing to meet our delivery commitment.
Ground. If the shipper provides an incomplete, incorrect or P.O. box recipient address, we
may attempt to determine the correct address, complete delivery and notify the shipper of
the address correction. We may use the address included in the shippers electronic shipment
information to determine whether an address correction is necessary. We assess an
additional charge for delivery or attempted delivery to the corrected address. For shipments
receiving FedEx Ground Multiweight pricing, the fee is $14 per package up to a maximum
of $44.40 per shipment. The money-back guarantee does not apply to these shipments,
and we are not liable for failing to complete delivery or meet our scheduled delivery time.
Clearance Entry Fee. When a shipment is processed as a brokerage-inclusive shipment International Ground Service
and FedEx Ground arranges for clearance services, a clearance entry fee is charged to
Clearance Entry Fees: U.S.-to-Canada Shipments
cover processes required to check the Commercial Invoice submitted with the shipment
and complete entry preparation procedures required by either U.S. Customs and Border Value for Duty (CAD$) Fee (CAD$)
Protection or the Canada Border Services Agency, including calculation of applicable $0$20 $0
duties and taxes for each type of commodity included in the shipment. The clearance
entry fee is subject to all applicable Canadian taxes. The payer of duties and taxes is $20.01$40 $7
billed for the clearance entry fee, which is added as an ancillary clearance service fee $40.01$60 $15.45
to the duty-and-tax invoice.
$60.01$100 $19.30
$100.01$150 $25.50
$150.01$200 $29
$200.01$500 $45.35
$500.01$1,000 $50.75
$1,000.01$1,600 $60.10
$1,600.01$2,500 $70
$2,500.01-plus $70 plus $6.03 for each additional $1,000
Currency Conversion
FedEx Express customers who need their charges converted to a freely convertible International Express Package Services, For details on currency conversion, see
currency (other than U.S. dollars) will be billed using a daily conversion rate. Our source International Express Freight Services the Billing section in the FedEx Express
for the daily information is OANDA, an internet exchange rate service. International Terms and Conditions.
Dangerous Goods
Accessible Dangerous Goods. Certain dangerous goods must be accessible during FedEx First Overnight, $90 per package (accessible)
transit. You can ship these accessible dangerous goods using FedEx First Overnight, FedEx FedEx Priority Overnight $45 per package (inaccessible)
Priority Overnight, FedEx First Overnight Freight, FedEx 1Day Freight, FedEx International $5 per package (dry ice only)
First (U.S. inbound), FedEx International Priority, FedEx International Economy (except to
FedEx Standard Overnight, FedEx 2Day A.M., $45 per package (inaccessible)
Puerto Rico), FedEx International Priority Freight, FedEx International Economy Freight
FedEx 2Day, FedEx Express Saver $5 per package (dry ice only)
(except to Puerto Rico), FedEx International Premium and FedEx International Express
Freight services. FedEx International First,2 Greater of $142 per shipment or
FedEx International Priority, $0.77 per lb. (accessible)
Class 1.4 Explosives
FedEx International Economy Greater of $70 per shipment or
Class 2.1 Flammable gas $0.38 per lb. (inaccessible)
Class 2.2 Non-flammable gas with a cargo aircraft only label $5 per shipment, or $5 per package
for shipments to or from Puerto Rico
Class 3 Flammable liquid (dry ice only)
Class 4 Flammable solid, spontaneously combustible, dangerous when wet
FedEx First Overnight Freight, Greater of $96 per shipment or
Class 5 Oxidizer and organic peroxide FedEx 1Day Freight $0.76 per lb. (accessible)
Class 8 Corrosive material Greater of $44 per shipment or
$0.29 per lb. (inaccessible)
Inaccessible Dangerous Goods. You can ship the following dangerous goods
classifications via most FedEx Express services. FedEx 2Day Freight, FedEx 3Day Freight reater of $44 per shipment or
G
$0.29 per lb. (inaccessible only)
Class 2.2 Non-flammable gas without a cargo aircraft only label
International Express Freight Services Greater of $142 per shipment or
Class 6.1 Toxic
$0.77 per lb. (accessible)
Class 6.2 Infectious substances Greater of $70 per shipment or
Class 7 Radioactive materials1 $0.38 per lb. (inaccessible)
Class 9 Miscellaneous dangerous goods Note: If a shipment contains both dry ice and dangerous goods (accessible or inaccessible),
only dangerous goods charges are assessed. The dry-ice surcharge is not assessed.
You cannot ship dangerous goods of any kind in the FedEx 10kg Box or FedEx 25kg Box
with the exception of permitted IATA Section II lithium batteries.
Shipments from the U.S. to Puerto Rico that contain dangerous goods or dry ice are
assessed the same fees that apply to shipments within the U.S.
1
C lass 7 Radioactive materials cannot be shipped using FedEx First Overnight, FedEx First Overnight Freight or FedEx International First.
2
For shipments outbound from the U.S., dry ice is the only category of dangerous goods that can be shipped via FedEx International First.
Dimensional Weight
Dimensional weight is calculated by multiplying the length by width by height of each Express Services, Ground Services If the dimensional weight exceeds the
package in inches and dividing the total by 139. If the dimensional weight exceeds the actual actual weight, charges may be assessed
weight, charges may be assessed based on the dimensional weight. If the chargeable based on the dimensional weight. See
weight of a FedEx Ground package exceeds 150 lbs., a prorated per-pound rate will be the definition at left for details.
used. Package shape and dimensions may change during transit, which can affect the
packages dimensional weight and surcharge eligibility. If the dimensions change during
transit, FedEx may make appropriate adjustments to the shipment charges at any time.
Dimensions of one-half inch or greater are rounded up to the next whole number;
dimensions less than one-half inch are rounded down. The final calculation is rounded
up to the next whole pound.
FedEx Express applies dimensional weight to all shipments in customer packaging
and may apply it to shipments in FedEx packaging. Dimensional weight applies on a
per-package or per-shipment basis for U.S. shipments, and per-shipment for international
and U.S.-to-Puerto Rico shipments.
FedEx Ground applies dimensional weight to all shipments on a per-package basis.
FedEx ExpressTag
A charge applies in addition to shipping charges when we pick up the package for return FedEx Priority Overnight, FedEx Standard $5 per package
at your recipients location. Overnight, FedEx 2Day A.M., FedEx 2Day
Fuel Surcharge
We reserve the right to assess fuel and other surcharges on shipments, without notice. We will Express Services, Ground Services Go to fedex.com/us/services/
determine the amount and duration of any such surcharges at our sole discretion. By tendering fuelsurcharge.html for updates
your shipment to FedEx, you agree to pay the surcharges, as determined by FedEx. to the fuel surcharge.
For FedEx Express, the fuel surcharge percentage will be subject to adjustment using the
U.S. Gulf Coast (USGC) spot price for a gallon of kerosene-type jet fuel, as published by
the U.S. Department of Energy. The surcharge now in effect applies to all FedEx Express
U.S., U.S. export and U.S. import shipments, except for FedEx International Express
Freight and FedEx International Airport-to-AirportSM shipments.
For FedEx Ground, the fuel surcharge percentage will be subject to adjustment using the
National U.S. On-Highway Average price for a gallon of diesel fuel, as published by the
U.S. Department of Energy.
1
Not available with FedEx Home Delivery.
Any package measuring more than 165 inches in length and girth combined.
Any package weighing more than 150 lbs.
These packages are unauthorized and may be refused or returned to the shipper.
However, at FedEx Grounds sole discretion, they may be accepted and delivered.
Package shape and dimensions may change during transit, which can affect the packages
dimensional weight and surcharge eligibility. If the dimensions change during transit,
FedEx Ground may make appropriate adjustments to the shipment charges at any time.
Hazardous Materials
We assess a surcharge on each package containing hazardous materials. Materials FedEx Ground $32 per package
classified as ORM-D or Limited Quantity are the only hazardous materials you can ship via
FedEx Home Delivery, ORM-D and Limited Quantity only;
FedEx Home Delivery and FedEx International Ground (no surcharge applies for ORM-D
International Ground Service no charge applies
and Limited Quantity).
Multiple-Piece Shipments
For FedEx Express and FedEx Ground package services, you can ship multiple pieces U.S. Express Services, FedEx Express Multiweight rates
as a multiple-piece shipment if the pieces: 1) use the same service, bill-to instructions, International Express Services may apply. See pp. 5657 (U.S.) and
packaging type and delivery instructions (including FedEx Delivery Signature Options, p. 82 (Puerto Rico and international)
collect on delivery, FedEx Express Saturday pickup or delivery, Hold at Location, or FedEx for more details.
Home Delivery convenient delivery options); 2) move together on the same day from one
Ground Services FedEx Ground Multiweight rates are
sender to one recipient; and 3) meet all size, weight and acceptance guidelines for the
available by contract only.
selected service. Individual packages in a multiple-piece shipment may have different
weights, dimensions and declared value. Within the U.S. only, individual packages in a
multiple-piece shipment processed using FedEx electronic shipping solutions may contain
different designations of dangerous goods (for FedEx Express) or hazardous materials
(for FedEx Ground). All labeling requirements, guidelines and restrictions apply. Each
individual piece or single handling unit must have an address label showing complete
sender and recipient addresses.
Multiple-piece shipments tendered as express freight must be palletized, stackable,
forkliftable, banded and shrinkwrapped to form single handling units.
Once a multiple-piece shipment tendered via a U.S. package service reaches a total
shipment weight of 100 lbs. for FedEx Express (200 lbs. for FedEx Express Saver) or
200 lbs. for FedEx Ground (with contract-only FedEx Ground Multiweight rates), it is
rated based on price per package and price per total shipment weight. You are billed
the lower of the two rates. For FedEx Express, a 15-lb. average minimum package weight
for the shipment applies. For FedEx Ground, an average minimum package weight for
the shipment applies and varies by contract. FedEx Express international multiple-piece
shipments are billed based on total shipment weight. FedEx One Rate multiple-piece
shipments are not eligible for FedEx Express Multiweight pricing.
All FedEx electronic shipping solutions can create shipping labels for FedEx Express and
FedEx Ground multiple-piece shipments within the U.S., and will place a master tracking
number and package-count sequence and total on each label. A FedEx Express Package
US Airbill or FedEx Express Freight US Airbill can accept up to 999 pieces as a multiple-
piece shipment (except for shipments in FedEx Envelope or FedEx 10kg Box and FedEx
25kg Box packaging).
Oversize Charge
Express. The maximum limits for FedEx Express U.S. packages are 150 lbs., and U.S. Express Package Services, $72.50 per package
119 inches in length and 165 inches in length and girth. Packages that weigh 150 lbs. U.S. Ground Services,
or less and exceed 108 inches in length or 130 inches in length and girth are considered International Ground Service
oversize packages. Oversize packages are rated based on the greater of the packages
actual rounded weight or dimensional weight. In addition, a charge of $72.50 per oversize
package applies.
We may refuse packages that exceed 119 inches in length or 165 inches in length and
girth, or if we find them in our network, we may consider them for shipping at our sole
discretion. These packages also are rated based on the greater of the packages actual
rounded weight or dimensional weight, and a $72.50 charge per oversize package applies.
Package shape and dimensions may change during transit, which can affect the packages
dimensional weight and surcharge eligibility. If the dimensions change during transit,
FedEx Express may make appropriate adjustments to the shipment charges at any time.
Note: We may accept FedEx Express packages weighing less than 151 lbs. that exceed
165 inches in length and girth and rate them as FedEx Express Freight U.S. shipments. See
the Extra-Large Packages section in the FedEx Express U.S. Terms and Conditions for details.
Ground. A package weighing 150 lbs. or less and measuring greater than 130 inches
in length and girth is classified as an oversize package. The shipping charges for an
oversize package are based on the greater of the packages actual rounded weight and its
dimensional weight. A charge of $72.50 per oversize package also applies to any package
measuring greater than 130 inches in length and girth.
For FedEx Home Delivery, the shipping charges for any package with a dimensional
weight of greater than 70 lbs. are the same as a FedEx Ground package of corresponding
dimensional weight being shipped under the same circumstances, plus FedEx Home
Delivery fees and other charges. A charge of $72.50 per oversize package also applies
to any package measuring greater than 130 inches in length and girth.
Package shape and dimensions may change during transit, which can affect the packages
dimensional weight and surcharge eligibility. If the dimensions change during transit,
FedEx Ground may make appropriate adjustments to the shipment charges at any time.
Payer Rebilling
For every request to change the billing instructions for a shipment, we will assess a fee U.S. Express Package Services, $14 per shipment
to the payer in addition to shipping charges. International Express Package Services,
U.S. Express Freight Services
Reroute of Shipment
A shipping fee is billed to the account number specified on the FedEx airbill or shipping U.S. Express Package Services $14 per package
label for each rerouted package; it appears as an address correction on the invoice.
U.S. Express Freight Services $75 per shipment
Reroutes can include delivering to a different address in the same city or changing a
hold-at-location instruction to courier delivery. Only one reroute is allowed per package.
Any requested change to an address that is not a reroute or an address correction is a
new shipment, and new shipping charges will apply. For shipments receiving FedEx Express
Multiweight pricing, the fee is $14 per package up to a maximum of $98 per shipment.
Return Pickup
A charge applies for pickup of FedEx Print Return Label, FedEx Email Return Label and FedEx First Overnight, FedEx Priority $4 per package
FedEx Express Billable Stamp shipments. This charge does not apply if the package is Overnight, FedEx Standard Overnight,
dropped off at a FedEx shipping location or included in a regular scheduled pickup. FedEx 2Day A.M., FedEx 2Day,
U.S. Ground Services
Saturday Delivery
For U.S. package shipments, Saturday delivery is available with FedEx First Overnight, FedEx First Overnight, FedEx Priority $16 per package
FedEx Priority Overnight and FedEx 2Day for an additional charge. Overnight, FedEx 2Day (charge is not
If FedEx does not deliver or attempt delivery on Saturday because the shipper or recipient applied to shipments rated as FedEx
requested a later delivery or informed FedEx that the recipient location is closed on Express Multiweight)
Saturday, a Saturday delivery fee will still be charged. If failure to deliver on a Saturday FedEx International Priority $16 per shipment
results from an unexcused service failure, the FedEx Money-Back Guarantee may apply.
FedEx First Overnight Freight, FedEx $210 per shipment
For details on the FedEx Money-Back Guarantee, see the Money-Back Guarantee Policy
1Day Freight, FedEx 2Day Freight,
section in the FedEx Express Terms and Conditions.
FedEx International Priority Freight
For U.S. express freight shipments, Saturday delivery is available to several U.S. markets
with FedEx First Overnight Freight, FedEx 1Day Freight and FedEx 2Day Freight for
an additional charge. Hold at Location is not available with Saturday express freight
delivery. To determine if Saturday delivery is available to your destination, go to
fedex.com/usfreight and select U.S. shipping resources to use the Service Area
Locator, or call 1.800.332.0807.
For international shipments, Saturday delivery is available for an additional charge in
many of the countries served by FedEx International Priority. Saturday delivery also is
available for an additional charge to a limited number of Canadian postal codes via FedEx
International Priority Freight. In certain Far East and Middle East countries, Saturday
is a regular business day, and delivery is available at no extra charge via many FedEx
Express international services. U.S.-inbound delivery is available in major markets via
FedEx International Priority and FedEx International Priority Freight for an additional
charge. Call FedEx International Customer Service at 1.800.GoFedEx 1.800.463.3339
(say international services) for more information.
Review Terms
FedEx Express Terms and Conditions 131
U.S. 131
International 145
FedEx Ground Tariff 161
FedEx SameDay City Tariff 177
Learn More
View and download the FXF 100 Series Rules Tariff for FedEx
Freight, and the terms and conditions for other FedEx services.
FedEx Freight
Contents
U.S. Shipments
Definitions 132
Non-Waiver 133
Account Numbers 133
Alcoholic Beverages 133
Animals, Ornamental Marine Life (Including Live Fish)
and Animal Carcasses 134
Billing 134
Cartage Agents 135
Claims 135
Collect on Delivery (C.O.D.) Service 136
Credit Terms 136
Dangerous Goods 137
Declared Value and Limits of Liability
(Not Insurance Coverage) 137
Delivery Signature Options 138
Dimensional Weight (Volumetric Weight) 138
Extra-Large Packages 139
Firearms 139
Fuel Surcharge 139
Inspection of Shipments 139
Liabilities Not Assumed 139
Limitations on Legal Actions 140
Money-Back Guarantee Policy 140
Oversize Packages 141
Overweight Packages 141
Package Consolidators
(Including FedEx Authorized ShipCenters) 141
Packaging and Marking 141
Perishables 142
Pharmaceuticals 142
Pickup and Delivery 142
Plants and Plant Materials 142
Prohibited Items 142
Proof of Delivery 143
Rate Quotations 143
Refusal or Rejection of Shipments 143
Return Options 143
Routing and Rerouting 143
Service Areas 144
Signature Releases 144
Tobacco and Tobacco Products 144
Undeliverable Shipments 144
Warranties 144
For the most current updates to the FedEx Express Terms and
Conditions, please go to fedex.com.
These FedEx Express Terms and Conditions, contained in the FedEx Service Guide, Shippers may request FedEx One Rate pricing for qualifying FedEx Express
supersede all previous terms and conditions, amendments, supplements, and other prior shipments as an alternative to FedEx Standard List Rates, Account-Specific Rates
statements concerning the rates and conditions of FedEx Express service to which these or FedEx Retail Rates. See the FedEx One Rate information in the Find Your Rate
terms and conditions apply. The contract of carriage as expressed in these terms and section of this Service Guide for details.
conditions constitutes the entire agreement between the parties and supersedes all For the most current information regarding areas served and delivery commitments,
previous agreements and understandings, whether oral or written, between the parties contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339.
or any agents, affiliates or subcontractors thereof (including FedEx Office and Print
Services, Inc. and its agents, affiliates and employees [FedEx Office]) with respect to Definitions
the subject matter hereof, and each party warrants that it has not relied and will not be Account-Specific Rates are the rates paid by FedEx account holders who have
relying upon any evaluation, representation or advice from the other party, its agents, discounts applied to their account and who charge their shipping to their FedEx account.
affiliates or subcontractors (including any agents, affiliates or employees of FedEx Office) Airbill means any shipping document, manifest, label, stamp, electronic entry or
except representations expressly made in writing in these terms and conditions. The similar item used to tender shipments to FedEx Express for transportation. Originals
downloadable version (PDF) of the FedEx Express Terms and Conditions at fedex.com on must be used (photocopies are not accepted).
the date of shipment is controlling.
The FedEx Service Guide consists of the service information at fedex.com/ Business day means Monday through Friday except for the following holidays:
serviceguide and the overview of services in the downloadable FedEx Service Guide Memorial Day New Years Day
(U.S. and U.S. export); U.S., U.S. export, U.S. import and U.S. retail rates; these FedEx Independence Day Constitution Day (Puerto Rico only)
Express Terms and Conditions; the FedEx Ground Tariff; and the FedEx SameDay City Labor Day Good Friday (Puerto Rico only)
Tariff. The service information at fedex.com/serviceguide (excluding rates, the FedEx Thanksgiving Day Three Kings Day (Puerto Rico only)
Express Terms and Conditions, the FedEx Ground Tariff, and the FedEx SameDay City Christmas Day
Tariff) and the overview of services in the downloadable FedEx Service Guide are not Business delivery means any delivery that is not a residential delivery.
part of the contract of carriage. FedEx reserves the right to unilaterally modify, amend, Chargeable weight means the greater of actual or dimensional weight. For all rating
change or supplement the FedEx Service Guide, including, but not limited to, the rates, purposes, length is the longest side of any package or object. Any fraction of a pound
services, features of service, and these terms and conditions, without notice. Only is rounded up to the next-higher pound.
an officer in the Legal Department of FedEx Corporation or successor positions may
authorize a supplement to, or modification, change or amendment of, the FedEx Service Commercial delivery means any delivery that is not a residential delivery.
Guide. No other agent or employee of FedEx, its affiliates or subsidiaries, nor any other Consolidator means any person, corporation, partnership or other entity that is
person or party, is authorized to do so. This restriction in modification does not apply to independent from FedEx and derives income from the consolidation of the packages
a modification applicable to a single customer and included in a FedEx Sales or FedEx of others for tender to us, including all FedEx Authorized ShipCenter locations and
Customer Automation agreement. To the extent a conflict exists between a FedEx entities who have executed a Packaging and Pricing Agreement, Package Consolidator
Sales or FedEx Customer Automation agreement and these FedEx Express Terms and Agreement or Packaging Agreement with FedEx.
Conditions, the FedEx Sales or FedEx Customer Automation agreement controls. Customer, sender or shipper means the person whose name is listed on the
Any failure to enforce or apply a term, condition, or provision of the FedEx Service airbill as the sender.
Guide shall not constitute a waiver of that term, condition or provision or otherwise
FedEx, FedEx Express, our, us and we refer to Federal Express Corporation
impair our right to enforce or apply such a term, condition or provision in the future.
and its officers, employees and agents (but does not include cartage agents).
U.S. Shipments FedEx Express Freight means FedEx First Overnight Freight, FedEx 1Day Freight,
The following pages contain the FedEx Express Terms and Conditions applicable to the FedEx 2Day Freight and FedEx 3Day Freight unless the context requires otherwise.
transportation of any package, document, envelope, skid, container or other item by FedEx One Rate is a pricing option for FedEx Express shipments that includes any
FedEx Express U.S. Services (including FedEx SameDay, FedEx First Overnight, FedEx applicable residential surcharges, delivery area surcharges and fuel surcharge. FedEx
Priority Overnight, FedEx Standard Overnight, FedEx 2Day A.M., FedEx 2Day, FedEx One Rate is subject to other charges including, but not limited to, on-call pickup,
Express Saver, FedEx SameDay Freight, FedEx First Overnight Freight, FedEx 1Day Saturday delivery, FedEx Delivery Signature Options, additional declared value, and
Freight, FedEx 2Day Freight and FedEx 3Day Freight), including, but not limited to, any address or account corrections. Shippers are required to use FedEx Express packaging
such items tendered by customers utilizing FedEx electronic shipping systems, manifests, and FedEx Express U.S. shipping services (FedEx First Overnight, FedEx Priority Overnight,
airbills, labels, shipping software and stamps when shipping between points within FedEx Standard Overnight, FedEx 2Day A.M., FedEx 2Day and FedEx Express Saver). To
the U.S., including Hawaii and Alaska. See the International Shipments section when qualify for FedEx One Rate pricing, FedEx envelopes must weigh 10 lbs. or less, and
shipping to or from international points, including points between Puerto Rico and FedEx paks, boxes and tubes must weigh 50 lbs. or less.
the U.S. See the FedEx Ground Tariff when shipping by FedEx Ground and the FedEx Freight means any single piece or skid with a chargeable weight greater than 150 lbs.
SameDay City Tariff when shipping by FedEx SameDay City. Any fraction of a pound is rounded up to the next-higher pound.
If there is a conflict between these terms and conditions and the terms and
conditions on any FedEx airbill, manifest, stamp, shipping label or other transit Guide or Service Guide means the FedEx Service Guide, as modified, amended
documentation, the terms and conditions in the FedEx Service Guide, as amended, or supplemented.
modified, changed or supplemented, will control. In good credit standing means: (1) that payment on the FedEx account is current;
Rates and service quotations by our employees and agents are based upon (2) the account is not in cash-only status; and, (3) for commercial or business accounts,
information you provide, but final rates and service may vary based upon the shipment the balance does not exceed the credit limit established by FedEx.
actually tendered and the application of these terms and conditions. Rates quoted will Overcharge means a charge based on an incorrect rate; an incorrect special handling
vary depending on whether (1) the shipper is a FedEx account holder and (2) the shipper fee; billing a service other than the service selected for the package; billing based on
has discounts applied to his or her account. incorrect package or shipment weight; billing to the wrong account number; or any other
Shippers will be quoted FedEx Standard List Rates if they have a valid FedEx billing, unrelated to a service failure, that results in an incorrect charge.
account, do not have discounts applied to their account and if they charge their
Package means any single parcel or piece with a chargeable weight of 150 lbs. or
shipping to their account.
less. Any fraction of a pound is rounded up to the next-higher pound.
Shippers will be quoted Account-Specific Rates if they have a valid FedEx
account, have discounts applied to their account and if they charge their shipping Proof of delivery means electronically captured delivery information, which may
to their account. include date, time, location and signature information.
Shippers will be quoted FedEx Retail Rates for shipments originating in the U.S. Recipient means the person whose name is listed on the airbill as the recipient.
that are paid for by cash, check, debit or credit card instead of being charged to
a valid FedEx account.
(Definitions, cont.)
Reroute means to deliver a shipment to an address different from that specified on the sole discretion of FedEx, result in loss of discounts or termination of the account.
the airbill, and includes a change: (1) from one street address to another in the same Improper, illegal or other misuse includes, but is not limited to, ordering supplies for any
city and state; (2) from directions to Hold at Location to a request for delivery to another purpose other than shipping with FedEx, unauthorized consolidation of shipments owned
location; (3) from the delivery instructions on the airbill to a request to Hold at Location; by different parties, or violations of the terms and conditions in this FedEx Service Guide.
or, (4) from one Hold at Location address to another in the same city and state. Any If your account has been compromised or stolen, the account may be closed and you may
requested change to an address that is not a reroute or an address correction is a new be issued a new account. However, you will be responsible for all valid charges on the
shipment, and new shipping charges will apply. Note: Reroute does not apply to requests closed account. Any supplies, materials, rights or privileges that you acquire by holding a
made by the recipient using FedEx Delivery Manager to request delivery to another FedEx account number may not be used for any purpose other than shipping with FedEx,
address. See FedEx Delivery Manager Terms in the fedex.com Terms of Use. and FedEx may seek damages against you for any improper, illegal or other misuse of
Residential delivery means a delivery made to a home or private residence, including your account. If your account is terminated, we reserve the right, at our sole discretion,
locations where a business is operated from the home, and/or a delivery in which the to deny your application for new or additional FedEx account numbers at any time in
shipper has designated the delivery address as residential. the future. Except for Canada- and Puerto Rico-based accounts, international account
numbers may not be used for shipments between two points within the U.S. All charges
Residential pickup means a pickup from a home or private residence, including will be billed and must be remitted in U.S. funds.
locations where a business is operated from the home. All requests for account numbers are subject to credit investigation and verification
Retail Rates apply to shipments originating in the U.S. that are paid for by cash, by our Credit Department and Customer Account Confirmation Department. FedEx utilizes
check, debit or credit card instead of being charged to a valid FedEx account. business credit reporting agencies, audited financial statements, Standard & Poors and
Return option means FedEx Print Return Label, FedEx Email Return Label, FedEx Moodys bond ratings, and other sources as necessary, to determine eligibility for open
Express Billable Stamp, FedEx Express Prepaid Stamp and FedEx ExpressTag. credit terms. FedEx does not offer consumer credit privileges. Any individual shipping
for personal use must prepay the shipment charges or establish a FedEx account for
Service failure means delivery of your package 60 seconds or more after our
billing directly to a major credit card. Stored-value cards or gift cards cannot be used
published delivery commitment for the FedEx service for that package, except as
to open an account; however, such cards may be used for payment when tendering a
otherwise described in these terms and conditions.
package at staffed FedEx shipping locations, and in conjunction with our credit card
Ship date or shipment date is the date the shipment is tendered to FedEx. acceptance policy. If your FedEx account is billed directly to a credit card, you agree to
For shipments tendered at a FedEx location after the last pickup time, the ship date the following terms: (1) you authorize FedEx to initiate variable charges to the credit card
is the next business day. to settle charges payable to FedEx; (2) you authorize FedEx to charge your card for any
Shipment means one or more pieces, either packages or freight, moving on a unpaid amounts on your account; (3) you authorize the card issuer to pay any amounts
single airbill. associated with your account without requiring a signed receipt; (4) you agree to keep
your card information current (FedEx may receive updates on your card information
Standard List Rates are the rates paid by FedEx account holders who do not have
from participating issuing banks and may update your account profile to avoid service
discounts applied to their account and who charge their shipping to their FedEx account.
disruptions); (5) you agree that FedEx shall have no liability for any insufficient funds
Transportation charges mean amounts assessed for movement of a shipment or other charges incurred from attempts to charge and/or place holds on your card; and
and does not include any other fees or charges that may be assessed under the FedEx (6) your agreement to these terms and conditions is to be accepted as authorization to
Service Guide, such as (but not limited to) declared-value charges, special handling fees, the card issuer to pay all amounts associated with your account.
customs duties and taxes, C.O.D. charges, and surcharges. The party to whom a FedEx account number is issued is liable for all charges to
Valid as it relates to account numbers means a FedEx account number that has been the account, including those resulting from unauthorized use. The account holder is
issued by FedEx and that is in good credit standing. responsible for the safekeeping of the account number. The account number should be
You or your means the shipper/sender, recipient and their agents, servants, released only to those authorized to ship on the account.
employees, and any other person or entity having or claiming an interest in a shipment. Failure to keep your FedEx account current may result in your account being placed
on a cash-only status. Use of an account on cash-only status may result in your package
Non-Waiver being delayed, rejected or returned until arrangements for payment are completed. If
the account number to be billed is not valid, the shipment may be delayed until an
Any failure by us to enforce or apply a term, condition or provision of the FedEx Service
alternative form of payment is secured. If a package is held or delivery is otherwise
Guide does not constitute a waiver of that term, condition or provision and does not
delayed because the account is not in good credit standing, you will not be entitled to
otherwise impair our right to enforce such term, condition or provision.
a refund or credit of your transportation charges under the Service Failure Money-Back
Account Numbers Guarantee Policy.
You must use your FedEx account number to obtain any discount applicable to your
For transactions other than Bill Sender, Bill Recipient or Bill Third Party, you must
account. Use of your account number constitutes your agreement that all packages
pay by cash (not accepted at all FedEx locations), check, money order or credit card.
shipped by us shall be subject to these terms and conditions, as modified, amended
Payment is required when you give us your package. For Bill Sender and Bill Third
or supplemented.
Party transactions, packages will not be accepted unless you provide a valid FedEx
FedEx may provide trade credit information on its account holders to credit bureaus.
account number. For Bill Recipient transactions, packages can be tendered without
payment, but in order for the package to be delivered, the recipient must provide a valid
FedEx account number or pay with cash, check or money order at time of delivery. If the
Alcoholic Beverages
recipient refuses to pay, the package will be treated as undeliverable and the sender Only licensed entities holding a state and federal license or retailers holding a state
will be responsible for all transportation charges and other fees, including all special license may ship alcohol with FedEx. Consumers may not ship alcohol. Shippers must
handling fees. enter into an approved FedEx Alcohol Shipping Agreement before shipping any alcohol
For customers utilizing our electronic systems, a valid FedEx account number is with FedEx. For more information, go to fedex.com/us/wine or contact your FedEx
required for Bill Sender, Bill Recipient or Bill Third Party transactions. account executive.
FedEx account holders who pay for shipments originating in the U.S. with cash, A. Licensee to Licensee. FedEx will accept alcohol shipments (beer, wine and spirits)
check, debit or credit card instead of charging to a valid FedEx account will be charged when both the shipper and recipient are either licensed wholesalers, licensed dealers,
FedEx Retail Rates instead of FedEx Standard List Rates or Account-Specific Rates. licensed distributors, licensed manufacturers, licensed retailers or licensed importers,
Account numbers are issued by FedEx according to shipping location and are subject to additional requirements and all applicable laws and regulations. Contact your
nontransferable. Account numbers are issued and used solely at the discretion of FedEx. FedEx account executive for complete details.
FedEx may discontinue the use of accounts, in whole or in part, and terminate all or B. Licensee to Consumer. FedEx will accept wine shipments from licensed entities
particular accounts and account numbers at any time, for any reason, at its sole directly to consumers, subject to additional requirements and all applicable laws and
discretion. Improper, illegal or any other misuse of your FedEx account may also, at regulations. Contact your FedEx account executive for complete details. Shipments of
beer or spirits to consumers are prohibited.
Animals, Ornamental Marine Life (Including Live Fish) 2. Payer Rebilling. A special handling fee will be charged to the sender for each
request for a change to billing instructions for a package. We will accept
and Animal Carcasses requests for change to billing instructions up to 90 days from the invoice date.
A. FedEx Express does not accept live-animal shipments as part of its regular-scheduled Such requests will be accepted only for unpaid shipments.
service and does not transport household pets such as dogs, cats, birds and hamsters. Requests for rebilling of transportation charges must be received via one
FedEx Express may accept certain shipments of live animals such as horses, livestock of the approved channels:
and zoo animals (to and from zoo locations only) on an exception basis if approved and a. Submit your request through the Non-Pay option with Electronic Data
coordinated by the FedEx Animal Desk (call 1.800.405.9052). Interchange (EDI) if you are a registered user; or
If approved by FedEx, we may accept non-venomous reptiles, amphibians, live/ b. Use our internet application FedEx Billing Online at fedex.com if you are
tropical fish and beneficial insects on an exception basis under the following conditions: a registered user; or
1. Shipments must be from a business to a business (from a breeder to a pet store, c. Submit your request via email using the formatted spreadsheet and email
for example). address provided at fedex.com/us/account/invhome/other/eremit.html.
2. The shipper must have its packaging tested and pre-approved by FedEx Packaging Your request for a rebill of transportation charges must include the current
Design and Development for the type of animal being shipped. Call 1.800.633.7019 invoice number, the FedEx tracking number, amount and the new FedEx
for assistance. It is the responsibility of the shipper to adequately package account number that you want to rebill; or
shipments for all temperature extremes and handling conditions. d. Submit the request via our automated interactive voice response system
B. FedEx Express does not accept animal carcass shipments as part of its regular- at 1.800.GoFedEx 1.800.463.3339 (say billing). Your request for a rebill
scheduled service. FedEx Express may accept certain shipments of animal heads and of transportation charges must include your FedEx account number, if any,
other parts for taxidermy if properly packaged. the current invoice number, the FedEx tracking number and the new FedEx
If approved by FedEx, we may accept animal carcasses, organs and other parts on account number that you want to rebill.
an exception basis under the following conditions: 3. A $20 special handling fee will be charged to you for any check or electronic
1. Shipments must be approved by the FedEx Animal Desk (call 1.800.405.9052). funds transfer that is dishonored for any reason.
2. The shipper must have its packaging tested and pre-approved by FedEx I. Electronically captured data will be used for billing purposes in the event a billing
Packaging Design and Development for the type of animal carcass, organ or copy of the airbill is not available at the time of billing.
part being shipped. Call 1.800.633.7019 for assistance. It is the responsibility of J. You must furnish with your payment the invoice numbers to which your payment
the shipper to adequately package shipments for all temperature extremes and applies. Payment should be sent using your remittance advice to one of the following:
handling conditions. (By FedEx Envelope)
Contact your FedEx account executive for details and additional requirements. FedEx Lockbox 360353
Room 154-0455
Billing 500 Ross Street
A. Bill Sender means charges will be billed to the sender. The senders FedEx account Pittsburgh, PA 15262
number must appear on the airbill, and the account must be in good credit standing. The
sender may request an initial rebilling to another party, but all subsequent rebills will be (By U.S. Postal Service)
only to the sender. (See section H, Billing and Special Handling Fees.) Any customer not using electronic data interchange (EDI) or FedEx Billing Online
B. Bill Recipient means charges will be billed to the recipient. (This is not C.O.D. whose billing address is in CT, DC, DE, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH,
service.) The recipients FedEx account number must be provided on the airbill at the PA, PR, RI, SC, VA, VT or WV should mail payment and remittance detail to:
time of shipment, or by the recipient at the time of delivery, and must be in good credit FedEx
standing. If an account number in good credit standing is not provided, the recipient P.O. Box 371461
must pay for the shipment at the time of delivery. Pittsburgh, PA 15250-7461
C. Bill Third Party means charges will be billed to someone other than the sender or
recipient. Charges for shipments within the U.S. may be billed only to a third party in the Any customer not using EDI or FedEx Billing Online whose billing address is in
U.S. In order to choose this billing option, the FedEx account number of the third party AK, CO, IA, ID, IL, IN, KS, MN, MO, MT, ND, NE, NM, SD, WA, WI or WY should
must appear on the airbill at the time it is tendered and the account must be in good mail payment and remittance detail to:
credit standing. FedEx
D. We reserve the right to verify the method of payment for any shipment and to refuse P.O. Box 94515
any shipment for which the method of payment cannot be verified. Palatine, IL 60094-4515
E. FedEx may consider payment type in determining pricing and discounts, and reserves Any customer not using EDI or FedEx Billing Online whose billing address is in
the right to adjust discounts based on payment type. AL, AR, FL, GA, LA, MS, OK, TN or TX should mail payment and remittance detail to:
F. For packages tendered for transportation with a FedEx Express Prepaid Stamp, FedEx FedEx
reserves the right to bill the customer for packages that are overweight or require P.O. Box 660481
special handling. FedEx Express Prepaid Stamps are nonrefundable and nontransferable. Dallas, TX 75266-0481
G. NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX,
THE SENDER IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR AND AGREES TO PAY Any customer not using EDI or FedEx Billing Online whose billing address is in
ALL CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES, IF THE RECIPIENT AZ, CA, HI, NV, OR or UT should mail payment and remittance detail to:
OR THIRD PARTY FAILS OR REFUSES TO PAY. For FedEx returns shipments, please see FedEx
Return Options. P.O. Box 7221
H. Billing and Special Handling Fees: Pasadena, CA 91109-7321
1. A special handling fee will be charged when no account number appears on the
airbill or when an incomplete, inaccurate or invalid account number appears on Customers who receive their invoices via FedEx Billing Online should mail their
the airbill in Bill Sender, Bill Recipient or Bill Third Party transactions. If a payment and remittance detail to:
Bill Sender, Bill Recipient or Bill Third Party package is received without FedEx Billing Online
a FedEx account number, we will attempt to determine the correct account from P.O. Box 371599
our records and bill the account for all charges and fees, plus the special handling Pittsburgh, PA 15250-7599
fee. Any applicable discount will apply. If, however, we cannot determine the K. Customers who receive their invoices via EDI are required to submit remittance data
correct account, the transportation charges plus the special handling fee will be (advice for shipments being paid) electronically in an approved FedEx remittance format.
billed directly to the sender, and no discount will be allowed. See Rates in the See the FedEx Electronic Invoice and Remittance Implementation Guide for details.
FedEx Service Guide for details.
(Billing, cont.)
Some invoice adjustment requests may also be transmitted electronically. Payment for 8. If you choose to send your request for an invoice adjustment for non-service-
EDI invoices must be submitted electronically via electronic funds transfer (EFT) or by related failure via FedEx or the U.S. Postal Service, please send it to:
sending a check payment to one of the following: FedEx
(By FedEx Envelope) Revenue Services
FedEx ERS 3965 Airways Boulevard
Attn: Box 371471 Module G
500 Ross Street Memphis, TN 38116
Room 154-0455 You may also send your request via fax to the FedEx toll-free fax service:
Pittsburgh, PA 15250-7741 1.800.548.3020.
Phone: 412.234.5494 9. We will not be liable for any invoice adjustment unless you comply with the
notice requirements described above. The filing of a lawsuit against us does not
(By U.S. Postal Service) constitute compliance with these notice provisions.
FedEx ERS For additional information or assistance regarding billing issues, contact Revenue
P.O. Box 371741 Services at 1.800.GoFedEx 1.800.463.3339 (say billing), 7 a.m. to 6 p.m. (CST), Monday
Pittsburgh, PA 15250-7741 through Friday.
L. If you are interested in or have questions regarding any of our invoicing or payment N. Additional Taxes. If a federal value-added, consumption or similar tax is applicable
methods, contact your FedEx account executive or call Revenue Services at 1.800.GoFedEx to your shipment, we reserve the right to add that amount to your shipping charges
1.800.463.3339 (say billing), or access our internet application Manage My Account without notice. We pay any applicable federal excise tax on the air transportation
at fedex.com. portion of our service.
M. Invoice Adjustments/Overcharges: O. The shipper and any other party who is liable for payment are responsible for all
1. We reserve the right to audit shipments to verify service selection, shipment reasonable costs incurred by FedEx in obtaining or attempting to obtain payment for
weight and dimensions. Package shape and dimensions may change during services rendered by us. Such costs include, but are not limited to, attorneys fees,
transit, which can affect the packages dimensional weight and surcharge collection agency fees, interest and court costs.
eligibility. If the service selected, weight entered or dimensions entered are P. At our sole discretion, FedEx may transfer and assign ownership of, and any rights
incorrect or change during transit, we may make appropriate adjustments to to collect, any and all charges due and payable to us.
the shipment charges at any time. Q. FedEx will charge for the category of service selected by the shipper, notwithstanding
2. Default Billing. Senders are solely responsible for accurately completing all any requests for a different delivery time or date, including but not limited to, requests
sections of the airbill and for the entry of accurate shipment information into made by the recipient using FedEx Delivery Manager.
any electronic shipping device. If you fail to provide or correctly enter this
information, you will be billed and agree to pay based on our estimate of the Cartage Agents
number of packages transported and either the dimensional weight at the time We provide pickup and delivery service to points within our primary service areas.
of billing or a standard default weight-per-package estimate, both of which will Service outside our primary service areas may be provided through cartage agents.
be determined by us at our sole discretion. If no service is marked, we will send For more information, please call Customer Service at 1.800.GoFedEx 1.800.463.3339 or
your shipment via FedEx Priority Overnight or FedEx 1Day Freight, whichever Express Freight Customer Service at 1.800.332.0807.
is applicable. A. Our delivery commitment time and money-back guarantee policy apply only to the
3. Our money-back guarantee policy governs and is the exclusive remedy for portion of the transportation handled directly by us (see the Money-Back Guarantee
requests for refunds or credits related to service failures. (See the Money-Back Policy section). The delivery commitment time begins when the cartage agent tenders
Guarantee Policy section for applicable notice provisions and other conditions.) the shipment to us and ends when a shipment is available for pickup by you or a cartage
If the money-back guarantee is suspended or revoked, there is no remedy. agent. Our tender of a shipment to a cartage agent constitutes delivery of the shipment
4. Requests for invoice adjustments due to an overcharge must be received within by us for all purposes. Except as stated below for FedEx Express Freight shipments, we
60 days after the original invoice date (or ship date if prepaid by cash, check, are not responsible for service failures as a result of cartage agent pickups or deliveries.
money order or credit card). B. For FedEx Express Freight shipments destined to extended service areas (H4, H5, H6)
5. FedEx is not obligated to refund any overcharge or pay any other obligation and when FedEx arranges delivery by a cartage agent, our delivery commitment time
owed when your FedEx account is, or has been in the past, more than 60 days and money-back guarantee policy apply to both the portion of the transportation handled
past due. directly by us and to the portion of the transportation handled by the cartage agent.
6. If your account is more than 60 days past due, FedEx may, at its sole discretion, (See the Money-Back Guarantee Policy section.) For FedEx Express Freight shipments
apply any overcharge amounts or other overpayments it agrees are owed to you originating in extended service areas (H4, H5, H6, H7) the delivery commitment time
against the oldest invoices. begins when the cartage agent tenders the shipment to FedEx.
7. You may request an invoice adjustment for reasons not related to a service C. For FedEx Express Freight shipments destined to H7 extended service areas, our
failure in the following ways: delivery commitment time and money-back guarantee policy apply only to the portion
a. Use our internet application FedEx Billing Online at fedex.com if you are a of the transportation handled directly by us. The delivery commitment time ends when
registered user; or a shipment is available at the FedEx location for pickup by you or a cartage agent. We
b. Submit your request through the invoice adjustment feature at fedex.com; or are not responsible for service failures as a result of cartage agent pickups from, or
c. Submit the request in writing using the invoice adjustment form on the back deliveries to, H7 extended service areas.
of your invoice. If your request exceeds the space available on the form, you D. If you elect to make arrangements for pickup or delivery directly with a cartage
may submit your request via email using the formatted spreadsheet and email agent, you are responsible for all charges and fees assessed by the cartage agent.
address provided at fedex.com/us/account/invhome/other/eremit.html; or The invoice you receive from us will reflect only our charges and fees.
d. Submit the request via our telephone invoice adjustment system at E. A special handling fee applies; see Rates in the FedEx Service Guide.
1.800.GoFedEx 1.800.463.3339 (say billing). If you choose to submit your F. Cartage agents are independent contractors. They are neither employees nor agents
request via the telephone invoice adjustment system, the request must of FedEx Express, and we are not responsible for any of their acts or omissions.
state the reason you believe an adjustment or refund is warranted and must
provide the following: the FedEx account number (if any); the FedEx tracking Claims
number; and the date of shipment. A. We must receive notice of a claim due to failure to properly collect or deliver
A partial payment against an invoice is not considered a request for invoice a C.O.D. payment within 21 calendar days after delivery of the shipment. We must
adjustment or notice of a refund request. receive notice of a claim due to damage (visible or concealed), delay (including spoilage
(Claims, cont.)
claims) or shortage within 60 calendar days after delivery of the shipment. (See the B. If the shipper marks SECURED PAYMENT on the C.O.D. airbill, we will collect
Money-Back Guarantee Policy section for the time period to request a refund or credit a cashiers check, official check or money order. If the shipper marks UNSECURED
of transportation charges due to a service failure.) We must receive notice of all other PAYMENT, we will collect a personal check, certified check, cashiers check, official
claims, including, but not limited to, claims for nondelivery or misdelivery, within nine check, money order or company check. CASH, TRAVELERS CHECKS, COM CHECKS,
months after the package was tendered to FedEx Express for shipment. CREDIT CARDS AND COUNTER CHECKS WILL NOT BE ACCEPTED IN PAYMENT OF ANY
B. Notice of claims for which you are seeking more than US$100 must be in writing. C.O.D. AMOUNT. If no payment type is selected, an unsecured payment type will be
All claims must be made within the time limits set forth previously. collected at the time of delivery.
C. Your notice of claim must include complete shipper and recipient information, as C. Performance of the C.O.D. service does not make us the agent of the shipper for any
well as the FedEx tracking number, date of shipment, number of pieces, and shipment purpose whatsoever, including, but not limited to, completion of the sale of the goods by
weight. Failure to provide us with notice in the manner and within the time limits set the shipper to the recipient. If the recipient cannot be located or fails or refuses to pay
forth in paragraphs (A) through (B) will result in denial of your claim, and we will have the C.O.D. amount via the requested instrument, the shipment will be returned to the
no liability or obligation to pay your claim. The filing of a lawsuit does not constitute shipper, and no refund or credit of either the transportation charges or the C.O.D. charge
compliance with these notice provisions. will be given.
D. Written documentation supporting the amount of your claim must be delivered to D. Checks (including cashiers, official, certified, business and personal checks) and
us within nine months after the package was tendered to FedEx Express for shipment. money orders for the C.O.D. amount will be collected at the shippers sole risk, including,
Such documentation may include original purchase invoices, estimates or invoices but not limited to, all risk of nonpayment, fraud and forgery. FedEx has no liability with
for repair, expense statements, appraisals, final confirmation screen if online order respect to any such instrument.
with proof of payment, or other records. These documents must be verifiable to E. The maximum C.O.D. amount is US$50,000 per shipment. THE C.O.D. AMOUNT
our satisfaction. IS NOT THE SAME AS, AND SHOULD NOT BE CONFUSED WITH, DECLARED VALUE.
E. We are not obligated to act on any claim until all transportation charges have (See the Declared Value and Limits of Liability section.)
been paid. The claim amount may not be deducted from these charges or from any F. The original transportation of packages, collection of the payment instrument and
outstanding balance owed to us. delivery of the payment instrument are considered a single shipment. The terms and
F. FedEx reserves the right to inspect a damaged shipment on the recipients premises conditions in the Declared Value and Limits of Liability section are applicable to all
as well as the right to retrieve the damaged package for inspection at a FedEx facility. C.O.D. shipments. If no value is declared, our maximum liability will be the lesser of the
The terms and conditions applicable to the original shipment (including any declared C.O.D. amount or US$100. With respect to the C.O.D. shipment sent by a FedEx Express
value) will govern the disposition of all claims in connection with the shipment, including Freight service, if no value is declared, our maximum liability is the greater of US$100
any claim relative to the retrieval, inspection or return of the package. When a package or US$1 per pound.
is picked up for inspection, a receipt for the damaged package will be provided if G. Our liability for loss, damage, delay, misdelivery, misinformation, nondelivery,
requested by the recipient. All of the original shipping cartons, packing and contents failure to collect the C.O.D. amount, failure to collect the specified form of payment,
must be made available for our inspection and retained until the claim is concluded. collection of an instrument in the wrong amount, or failure or delay in delivering the
G. Except in the case of concealed damage, receipt of the shipment by the recipient payment instrument is limited to the declared value, subject in every event to the
without written notice of damage on the airbill is prima facie evidence that the shipment maximum declared-value limits and other limitations referenced above and in the
was delivered in good condition. Declared Value and Limits of Liability section.
H. We do not accept claims from customers whose packages were tendered to FedEx H. If the shipper sends more than one package on a single C.O.D. airbill, the total
through a package consolidator. (See the Package Consolidators [Including FedEx declared value for all of the packages must be written in the appropriate airbill section.
Authorized ShipCenters] section.) Our maximum liability will be limited to the total value declared subject in every event
I. Shipment-status information is not intended or permitted to be used as the basis to to the maximum declared-value limits and other limitations referenced above and in
file a claim. the Declared Value and Limits of Liability section.
J. Only one claim can be filed in connection with a shipment. Acceptance of payment I. The payment instrument will be forwarded to the shipper via FedEx Standard
of a claim shall extinguish any right to recover in connection with that shipment. Overnight where available, and otherwise via FedEx 2Day, and will be directed to the
K. When we resolve a claim by paying full value for a shipment, we reserve the right to shippers address for the account number on which the C.O.D. shipment was shipped.
pick up the package for salvage, and all rights, title to, and interest in the package shall Return C.O.D. service from Hawaii may be delayed one day due to transit time.
vest with us. J. Our money-back guarantee policy applies to transportation charges as well as to the
L. You can file a claim in the following ways: additional charge for C.O.D. service and is the exclusive remedy for refund or credit of
1. Submit claims online at fedex.com/us/claimsonline. these charges in the event of a service failure. See the Money-Back Guarantee Policy
2. Send written claims, including the completed claim form and supporting section for complete conditions and limitations. When the money-back guarantee is
documentation, via the U.S. Postal Service or fax to: suspended or revoked, there is no remedy.
FedEx Cargo Claims Department K. If 20 percent or more of a senders C.O.D. shipments are refused, or a sender
P.O. Box 256 requests changes to the C.O.D. amount for 10 percent or more of its C.O.D. shipments,
Pittsburgh, PA 15230 FedEx has the option to revoke any discounts applicable to the senders account without
Fax: 1.877.229.4766 notice (including discounts for non-C.O.D. shipments) and to impose a special handling
If you fax your completed claim form and supporting documentation, FedEx will fee of US$30 per shipment.
send you a confirmation letter by return fax. L. C.O.D. transportation charges must be charged to the senders FedEx account number.
3. Call customer service at 1.800.GoFedEx 1.800.463.3339 (say claims) to obtain M. C.O.D. is not available for shipments rated with FedEx One Rate pricing.
a case number for your claim, then complete a print copy of the claim form. You
may have to submit supporting documentation using FedEx Claims Online or the Credit Terms
mailing address or fax number listed above. A. We do not provide individual consumer credit privileges.
M. FAILURE TO COMPLY WITH ANY OF THE ABOVE CONDITIONS WILL RESULT IN THE B. As a condition of extending credit privileges, FedEx reserves the right to require
DENIAL OF YOUR CLAIM. business customers to provide current financial information, agree to bank draft
arrangements for payment on account, provide a security deposit or provide a bank
Collect on Delivery (C.O.D.) Service letter of credit.
A. We offer a collect-on-delivery service consisting of transportation of packages, C. When credit privileges are extended, FedEx reserves the right to establish and
collection of a payment instrument issued by or on behalf of the recipient and delivery enforce a credit limit on your account. At our sole discretion, we may review and amend
of a payment instrument to the shipper. The shipper is responsible for specifying on a credit limit on your account.
the C.O.D. airbill, or in the appropriate field of the FedEx electronic shipping system or D. The invoice date begins the credit term cycle, and payment is due within 15 days
third-party electronic shipping system, the amount (the C.O.D. amount) and the form of from the invoice date. Failure to keep your FedEx account current will result in your
payment to be collected. We do not offer a cash-on-delivery service.
Undeliverable Shipments
An undeliverable shipment is one that cannot be delivered for reasons that include,
but are not limited to, any of the following:
The recipient refuses to pay for a bill-recipient shipment.
The recipient of a Hold at Location shipment cannot be located.
The recipient refuses to accept the shipment prior to, during or after delivery.
The recipients delivery address cannot be located.
The shipment was addressed to an area not served by FedEx.
The shipments contents or packaging are damaged to the point that rewrapping
is not possible.
The shipment would likely cause damage or delay to other shipments or property
or injury to personnel.
These FedEx Express Terms and Conditions, which are a part of the FedEx Service Guide, are published periodically by FedEx Corporate Services, Inc., on behalf of Federal Express Corporation and its subsidiaries
and affiliates for the exclusive use of their customers and employees. The FedEx Service Guide contains currently effective retail rates under which packages, documents, skids and containers are accepted for
carriage. The most current FedEx Service Guide, available on fedex.com, and any amendments, addendums or supplements supersede all previous FedEx Service Guides and other prior statements concerning the
rates and conditions of FedEx service to which it applies.
2017 FedEx. All rights reserved.
No part of these FedEx Express Terms and Conditions may be reproduced in any form or by any process without permission in writing from FedEx.
Contents
For the most current updates to the FedEx Express Terms and
Conditions, please go to fedex.com.
These FedEx Express Terms and Conditions, contained in the FedEx Service Guide, Shippers will be quoted FedEx Standard List Rates if they have a valid FedEx
supersede all previous terms and conditions, amendments, supplements, and other prior account, do not have discounts applied to their account and if they charge their
statements concerning the rates and conditions of FedEx Express service to which these shipping to their account.
terms and conditions apply. The contract of carriage as expressed in these terms and Shippers will be quoted Account-Specific Rates if they have a valid FedEx
conditions constitutes the entire agreement between the parties and supersedes all account, have discounts applied to their account and if they charge their shipping
previous agreements and understandings, whether oral or written, between the parties to their account.
or any agents, affiliates or subcontractors thereof (including FedEx Office and Print Shippers will be quoted FedEx Retail Rates for shipments originating in the U.S.
Services, Inc. and its agents, affiliates and employees [FedEx Office]) with respect to that are paid for by cash, check, debit or credit card instead of being charged to
the subject matter hereof, and each party warrants that it has not relied and will not be a valid FedEx account.
relying upon any evaluation, representation or advice from the other party, its agents, Any conflict or inconsistency between the FedEx Service Guide and other written
affiliates or subcontractors (including any agents, affiliates or employees of FedEx Office) or oral statements concerning the rates, features of service, and terms and conditions
except representations expressly made in writing in these terms and conditions. The applicable to FedEx Express international services from the U.S. to international locations
downloadable version (PDF) of the FedEx Express Terms and Conditions at fedex.com on and many terms regarding importation and inbound clearance of shipments into the U.S.
the date of shipment is controlling. will be controlled by the FedEx Service Guide, as modified, amended or supplemented.
The FedEx Service Guide consists of the service information at fedex.com/ For the most current information regarding areas served and delivery commitments,
serviceguide and the overview of services in the downloadable FedEx Service Guide contact Customer Service at 1.800.GoFedEx 1.800.463.3339 (say international services
(U.S. and U.S. export); U.S., U.S. export, U.S. import and U.S. retail rates; these FedEx for international information).
Express Terms and Conditions; the FedEx Ground Tariff; and the FedEx SameDay City The term FedEx Express international services means these services and service
Tariff. The service information at fedex.com/serviceguide (excluding rates, the FedEx options: FedEx International Next Flight, FedEx International First, FedEx International
Express Terms and Conditions, the FedEx Ground Tariff, and the FedEx SameDay City Priority, FedEx International Priority Freight, FedEx International Broker Select, FedEx
Tariff) and the overview of services in the downloadable FedEx Service Guide are not International Priority DirectDistribution, FedEx International Priority DirectDistribution Freight,
part of the contract of carriage. FedEx reserves the right to unilaterally modify, amend, FedEx International Controlled Export, FedEx 10kg Box, FedEx 25kg Box, FedEx International
change or supplement the FedEx Service Guide, including, but not limited to, the rates, Economy, FedEx International Economy Freight and FedEx International MailService.
services, features of service, and these terms and conditions, without notice. Only
an officer in the Legal Department of FedEx Corporation or successor positions may Definitions
authorize a supplement to, or modification, change or amendment of, the FedEx Service Account-Specific Rates are the rates paid by FedEx account holders who have
Guide. No other agent or employee of FedEx, its affiliates or subsidiaries, nor any other discounts applied to their account and who charge their shipping to their FedEx account.
person or party, is authorized to do so. This restriction in modification does not apply to Air waybill means any shipping document, label, electronic entry or similar item used
a modification applicable to a single customer and included in a FedEx Sales or FedEx in the FedEx system for the services described in these terms and conditions. Originals
Customer Automation agreement. To the extent a conflict exists between a FedEx must be used (photocopies are not accepted).
Sales or FedEx Customer Automation agreement and these FedEx Express Terms and
Conditions, the FedEx Sales or FedEx Customer Automation agreement controls. Ancillary clearance service means value-added services that FedEx may provide
Any failure to enforce or apply a term, condition, or provision of the FedEx Service to accommodate the requirements of regulatory agencies, or that customers may request
Guide shall not constitute a waiver of that term, condition or provision or otherwise FedEx (or our assigned broker) to perform on the customers behalf. Such services are
impair our right to enforce or apply such a term, condition or provision in the future. provided in addition to the normal customs-clearance process. Ancillary clearance
services may incur a service fee that will be invoiced to the designated payer of the
International Shipments (U.S. Edition) duty-and-tax invoice.
The following pages contain the FedEx Express Terms and Conditions applicable to Business day means Monday through Friday except for the following U.S. holidays:
FedEx Express international services and service options (including FedEx International Memorial Day New Years Day
Next Flight, FedEx International First, FedEx International Priority, FedEx International Independence Day Constitution Day (Puerto Rico only)
Priority Freight, FedEx International Broker Select, FedEx International Priority Labor Day Good Friday (Puerto Rico only)
DirectDistribution, FedEx International Priority DirectDistribution Freight, FedEx Thanksgiving Day Three Kings Day (Puerto Rico only)
International Controlled Export, FedEx 10kg Box, FedEx 25kg Box, FedEx International Christmas Day
MailService, FedEx International Economy and FedEx International Economy Freight) from The business day may differ in some international locations due to local customs.
the U.S. to selected international destinations and between Puerto Rico and the U.S.,
Chargeable weight means the greater of actual or dimensional weight. For all
including, but not limited to, any such items tendered by customers utilizing FedEx
rating purposes, length is the longest side of any package or object. Any fraction of
electronic shipping systems, air waybills, labels and shipping software. For international
a pound is rounded up to the next-higher pound.
shipments tendered for FedEx International Premium, FedEx International Express
Freight or FedEx International Airport-to-Airport, please see the applicable Service Consolidator means any person, corporation, partnership or other entity that is
Guide, terms and conditions, and/or tariffs for these services. Refer to fedex.com/ independent from FedEx and derives income from the consolidation of the packages
us/terms/other-services. (Note: fedex.com URLs are subject to change.) See the U.S. of others for tender to us, including all FedEx Authorized ShipCenter locations and
Shipments section when shipping to and from points within the U.S., including Alaska entities who have executed a Packaging and Pricing Agreement, Package Consolidator
and Hawaii. Shipments originating outside the U.S. for U.S. or other international Agreement or Packaging Agreement with FedEx.
destinations are subject to local tariffs and the terms and conditions of the FedEx Customer, sender or shipper means the person whose name is listed on the
subsidiary, branch or the independent contractor that accepted the shipment. These air waybill as the sender.
terms and conditions include terms regarding the importation and customs clearance
FedEx, FedEx Express, our, us and we refer to Federal Express Corporation
of shipments into the U.S. See the FedEx Ground Tariff when shipping by FedEx Ground.
and its officers, employees and agents (but does not include cartage agents).
If there is a conflict between these terms and conditions and the terms and
conditions on any FedEx air waybill, shipping label or other transit documentation, Freight means any single piece or skid with a chargeable weight greater than 150 lbs.
the terms and conditions in the FedEx Service Guide, as amended, modified, changed Any fraction of a pound is rounded up to the next-higher pound.
or supplemented, will control to the extent they are not in conflict with the rules Guide or Service Guide means the FedEx Service Guide, as modified, amended
relating to liability for international carriage established by the Warsaw Convention, or supplemented.
as amended, or Montreal Convention, other applicable treaties or any applicable tariff. In good credit standing means: (1) that payment on the FedEx account is current;
Rates and service quotations by our employees and agents are based upon information (2) the account is not in cash only status; and, (3) for commercial or business accounts,
you provide, but final rates and service may vary based upon the shipment actually the balance does not exceed the credit limit established by FedEx.
tendered and the application of these terms and conditions. Rates quoted will vary
depending on whether (1) the shipper is a FedEx account holder and (2) the shipper has
discounts applied to his or her account.
146 fedex.com 1.800.GoFedEx 1.800.463.3339
Contents E Services E Rates E Terms E Index E
(Definitions, cont.)
Overcharge means a charge based on an incorrect rate; an incorrect special For customers utilizing our electronic shipping systems, a valid FedEx account
handling fee; billing a service other than the service selected for the package; billing number is required for Bill Sender, Bill Recipient or Bill Third Party transactions.
based on incorrect package or shipment weight; billing to the wrong account number; FedEx account holders who pay for shipments originating in the U.S. with cash,
or any other billing, unrelated to a service failure, that results in an incorrect charge. check, debit or credit card instead of charging to a valid FedEx account will be charged
Package means any single parcel or piece with a chargeable weight of 150 lbs. or FedEx Retail Rates instead of FedEx Standard List Rates or Account-Specific Rates.
less. Any fraction of a pound is rounded up to the next-higher pound. Account numbers are issued by FedEx according to shipping location and are
nontransferable. Account numbers are issued and used solely at the discretion of FedEx.
Recipient or consignee means the person whose name is listed on the air waybill FedEx may discontinue the use of accounts, in whole or in part, and terminate all or
as the recipient. particular accounts and account numbers at any time, for any reason, at its sole
Reroute means to deliver a shipment to an address different from that specified on discretion. Improper, illegal or any other misuse of your FedEx account may also, at
the air waybill, and includes a change: (1) from one street address to another in the the sole discretion of FedEx, result in loss of discounts or termination of the account.
same city and state, (2) from directions to Hold at Location to a request for delivery to Improper, illegal or other misuse includes, but is not limited to, ordering supplies for any
another location, (3) from the delivery instructions on the air waybill to a request to Hold purpose other than shipping with FedEx, unauthorized consolidation of shipments owned
at Location, or (4) from one Hold at Location address to another in the same city and by different parties, or violations of the terms and conditions in this FedEx Service Guide.
state. Any requested change to an address that is not a reroute or an address correction If your account has been compromised or stolen, the account may be closed and you may
is a new shipment, and new shipping charges will apply. Note: Reroute does not apply be issued a new account. However, you will be responsible for all valid charges on the
to requests for delivery to another address made by the recipient through methods closed account. Any supplies, materials, rights or privileges that you acquire by holding a
approved by FedEx. FedEx account number may not be used for any purpose other than shipping with FedEx,
Residential delivery means a delivery made to a home or private residence, including and FedEx may seek damages against you for any improper, illegal or other misuse of your
locations where a business is operated from the home, and/or a delivery in which the account. If your account is terminated, we reserve the right, at our sole discretion, to deny
shipper has designated the delivery address as residential. your application for new or additional FedEx account numbers at any time in the future.
Except for Canada- and Puerto Rico-based accounts, international account numbers may
Residential pickup means a pickup from a home or private residence, including
not be used for shipments between two points within the U.S. All charges will be billed
locations where a business is operated from the home.
and must be remitted in U.S. funds.
Retail Rates apply to shipments originating in the U.S. that are paid for by cash, All requests for account numbers are subject to credit investigation and verification
check, debit or credit card instead of being charged to a valid FedEx account. by our Credit Department and Customer Account Confirmation Department. FedEx utilizes
Service failure means delivery of your package 60 seconds or more after our business credit reporting agencies, audited financial statements, Standard & Poors and
published delivery commitment for the FedEx service for that package, except as Moodys bond ratings, and other sources as necessary, to determine eligibility for open
otherwise described in these terms and conditions. credit terms. FedEx does not offer consumer credit privileges. Any individual shipping
for personal use must prepay the shipment charges or establish a FedEx account for
Ship date or shipment date is the date the shipment is tendered to FedEx.
billing directly to a major credit card. Stored-value cards or gift cards cannot be used
For shipments tendered at a FedEx location after the last pickup time, the ship date
to open an account; however, such cards may be used for payment when tendering a
is the next business day.
package at staffed FedEx shipping locations, and in conjunction with our credit card
Shipment means one or more pieces, either packages or freight, moving on a single acceptance policy. If your FedEx account is billed directly to a credit card, you agree to
air waybill. the following terms: (1) you authorize FedEx to initiate variable charges to the credit card
Standard List Rates are the rates paid by FedEx account holders who do not have to settle charges payable to FedEx; (2) you authorize FedEx to charge your card for any
discounts applied to their account and who charge their shipping to their FedEx account. unpaid amounts on your account; (3) you authorize the card issuer to pay any amounts
Transportation charges mean amounts assessed for movement of a shipment and associated with your account without requiring a signed receipt; (4) you agree to keep
do not include any other fees or charges that may be assessed under the FedEx Service your card information current (FedEx may receive updates on your card information
Guide, such as (but not limited to) declared-value charges, special handling fees, from participating issuing banks and may update your account profile to avoid service
customs duties and taxes, and surcharges. disruptions); (5) you agree that FedEx shall have no liability for any insufficient funds
or other charges incurred from attempts to charge and/or place holds on your card; and
Valid as it relates to account numbers means a FedEx account number that has been (6) your agreement to these terms and conditions is to be accepted as authorization to
issued by FedEx and that is in good credit standing. the card issuer to pay all amounts associated with your account.
You or your means the shipper/sender, recipient and their agents, servants, The party to whom a FedEx account number is issued is liable for all charges to
employees, and any other person or entity having or claiming an interest in a shipment. the account, including those resulting from unauthorized use. The account holder is
responsible for the safekeeping of the account number. The account number should be
Non-Waiver released only to those authorized to ship on the account.
Any failure by us to enforce or apply a term, condition or provision of the FedEx Service Failure to keep your FedEx account current may result in your account being placed
Guide does not constitute a waiver of that term, condition or provision and does not on a cash-only status. Use of an account on cash-only status may result in your package
otherwise impair our right to enforce such term, condition or provision. being delayed, rejected or returned until arrangements for payment are completed. If
the account number to be billed is not valid, the shipment may be refused, delayed or
Account Numbers returned until an alternative form of payment is secured. If a package is held, returned,
For transactions other than Bill Sender, Bill Recipient or Bill Third Party, you must or delivery is otherwise delayed because the account is not in good credit standing, you
pay by cash (not accepted at all FedEx locations), check, money order or credit card. will not be entitled to a refund or credit of your transportation charges under the Service
Payment is required when you give us your package. For Bill Sender and Bill Third Failure Money-Back Guarantee Policy.
Party transactions, packages will not be accepted unless you provide a valid FedEx You must use your FedEx account number to obtain any discount applicable to your
account number. account. Use of your account number constitutes your agreement that all packages and
For Bill Recipient transactions, packages can be tendered without payment, but in freight shipped via FedEx Express international services shall be subject to these terms
order for the package to be delivered, the recipient must provide a valid FedEx account and conditions, as modified, amended or supplemented.
number or pay with cash, check, money order or credit card (if accepted as a form of FedEx may provide trade credit information on its account holders to credit bureaus.
payment in the destination country) at time of delivery. If the recipient or third party
refuses to pay any transportation charges and other fees, including, but not limited to, Alcoholic Beverages
duties and taxes, the package will be treated as undeliverable and the sender will be Only licensed entities holding a state and federal license or retailers holding a state
responsible for all transportation charges and other fees, including all special handling license may ship alcohol with FedEx. Consumers may not ship alcohol. Shippers must
fees and duties and taxes. enter into an approved FedEx Alcohol Shipping Agreement before shipping any alcohol
(Billing, cont.)
(By U.S. Postal Service) be determined by us at our sole discretion. If no service is marked, we will send
Any customer not using electronic data interchange (EDI) or FedEx Billing Online your shipment via FedEx International Priority, FedEx International Economy,
whose billing address is in CT, DC, DE, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, FedEx International Priority Freight or FedEx International Economy Freight
PA, PR, RI, SC, VA, VT or WV should mail payment and remittance detail to: service as selected by us at our sole discretion.
FedEx For FedEx International Priority and FedEx International Economy services,
P.O. Box 371461 the recipients postal code is critical to correct invoicing (to those countries that
Pittsburgh, PA 15250-7461 are in multiple rate scales). Any omission or incorrect entry will result in a billing
based on a default postal code.
ny customer not using EDI or FedEx Billing Online whose billing address is in
A 3. Our money-back guarantee policy governs and is the exclusive remedy for
AK, CO, IA, ID, IL, IN, KS, MN, MO, MT, ND, NE, NM, SD, WA, WI or WY should requests for refunds or credits related to service failures. (See the Money-Back
mail payment and remittance detail to: Guarantee Policy section for applicable notice provisions and other conditions.)
FedEx If the money-back guarantee is suspended or revoked, there is no remedy.
P.O. Box 94515 4. Requests for invoice adjustments due to an overcharge must be received within
Palatine, IL 60094-4515 60 days after the original invoice date (or ship date if prepaid by cash, check,
money order or credit card).
ny customer not using EDI or FedEx Billing Online whose billing address is in
A
5. FedEx is not obligated to refund any overcharge or pay any other obligation owed
AL, AR, FL, GA, LA, MS, OK, TN or TX should mail payment and remittance detail to:
when your FedEx account is, or has been in the past, more than 60 days past due.
FedEx
6. If your account is more than 60 days past due, FedEx may, at its sole discretion,
P.O. Box 660481
apply any overcharge amounts or other overpayments it agrees are owed to you
Dallas, TX 75266-0481
against the oldest invoices.
ny customer not using EDI or FedEx Billing Online whose billing address is in
A 7. You may request an invoice adjustment for reasons not related to a service
AZ, CA, HI, NV, OR or UT should mail payment and remittance detail to: failure in the following ways:
FedEx a. Use our internet application FedEx Billing Online at fedex.com if you are a
P.O. Box 7221 registered user; or
Pasadena, CA 91109-7321 b. Submit your request through the invoice adjustment feature at fedex.com; or
c. Submit the request in writing using the invoice adjustment form on the back
C ustomers who receive their invoices via FedEx Billing Online should mail their of your invoice. If your request exceeds the space available on the form, you
payment and remittance detail to: may submit your request via email using the formatted spreadsheet and email
FedEx Billing Online address provided at fedex.com/us/account/invhome/other/eremit.html; or
P.O. Box 371599 d. Submit the request via our telephone invoice adjustment system at
Pittsburgh, PA 15250-7599 1.800.GoFedEx 1.800.463.3339 (say billing). If you choose to submit your
N. Customers who receive their invoices via EDI are required to submit remittance data request via the telephone invoice adjustment system, the request must
(advice for shipments being paid) electronically in an approved FedEx remittance format. state the reason you believe an adjustment or refund is warranted and must
See the FedEx Electronic Invoice and Remittance Implementation Guide for details. provide the following: the FedEx account number (if any); the FedEx tracking
Some invoice adjustment requests may also be transmitted electronically. Payment for number; and the date of shipment.
EDI invoices must be submitted electronically via electronic funds transfer (EFT) or by A partial payment against an invoice is not considered a request for invoice
sending a check payment to one of the following: adjustment or notice of a refund request.
(By FedEx Envelope) 8. If you choose to send your request for an invoice adjustment for non-service-
FedEx ERS related failure via FedEx or U.S. Postal Service, please send it to:
Attn: Box 371471 FedEx
500 Ross Street Revenue Services
Room 154-0455 3965 Airways Blvd.
Pittsburgh, PA 15250-7741 Module G
Phone: 412.234.5494 Memphis, TN 38116
You may also send your request via fax to the FedEx toll-free fax service:
(By U.S. Postal Service) 1.800.548.3020.
FedEx ERS 9. We will not be liable for any invoice adjustment unless you comply with the
P.O. Box 371741 notice requirements described above. The filing of a lawsuit against us does
Pittsburgh, PA 15250-7741 not constitute compliance with these notice provisions.
O. If you are interested in or have questions regarding any of our invoicing or payment For additional information or assistance regarding billing issues, contact FedEx
methods, contact your FedEx account executive or call Revenue Services at 1.800.GoFedEx Revenue Services at 1.800.GoFedEx 1.800.463.3339 (say billing), 7 a.m. to 6 p.m. (CST),
1.800.463.3339 (say billing), or access our internet application Manage My Account Monday through Friday.
at fedex.com. Q. Additional Taxes. If a value-added, consumption or similar tax is applicable to your
P. Invoice Adjustments/Overcharges: shipment, we reserve the right to add that amount to your shipping charges without
1. We reserve the right to audit shipments to verify service selection, shipment notice. We pay any applicable excise tax on the air transportation portion of our service.
weight and dimensions. Package shape and dimensions may change during R. The shipper and any other party who is liable for payment are responsible for all
transit, which can affect the packages dimensional weight and surcharge reasonable costs incurred by FedEx in obtaining or attempting to obtain payment for
eligibility. If the service selected, weight entered or dimensions entered are services rendered by us. Such costs include, but are not limited to, attorneys fees,
incorrect or change during transit, we may make appropriate adjustments to collection agency fees, interest and court costs.
the shipment charges at any time. S. At our sole discretion, FedEx may transfer and assign ownership of, and any rights
2. Default Billing. Senders are solely responsible for accurately completing all to collect, any and all charges due and payable to us.
sections of the air waybill and for the entry of accurate shipment information
into any electronic shipping device. If you fail to provide or correctly enter this Carriage Under International Conventions
information, you will be billed and agree to pay based on our estimate of the A. As used in the FedEx Express terms and conditions, Warsaw Convention means
number of packages transported and either the dimensional weight at the time the Convention for the Unification of Certain Rules relating to International Carriage
of billing or a standard default weight-per-package estimate, both of which will by Air, signed at Warsaw, Oct. 12, 1929, or that convention as amended, including
be given to the broker by 12 p.m. on the first business day the shipment is
available for customs clearance in the destination country, and such notification Package Consolidators
constitutes timely delivery. FedEx cannot accept a consolidation under FedEx Express international services or
12. For FedEx International Next Flight service, the quoted delivery time may be FedEx International Broker Select from a forwarder, unless the shipper:
changed for many reasons, including, but not limited to, the following: flight a. Is a FedEx Authorized ShipCenter, or
delays or cancellations due to air traffic control, weather or mechanical b. Ships using FedEx International Airport-to-Airport, or
problems. If the delivery commitment is changed, the money-back guarantee c. Ships using FedEx International Express Freight, or
will only be applicable to the latest quoted delivery time. d. Ships using FedEx International Premium.
C. Exceptions. FedEx will not be obligated to refund or credit your transportation In addition, consolidators are responsible for complying with all applicable requirements
charges if: including, but not limited to, requirements for shipping dangerous goods and complying
1. We provide you with proof of timely delivery, consisting of the date and time of with customs and other legal requirements applicable to packages tendered for
delivery and, if applicable, the name of the person who signed for the shipment, international transportation.
or service-exception information reflecting that the failure to deliver timely If you tender packages to a consolidator instead of to us directly, the following
resulted from circumstances described under the Liabilities Not Assumed section. limitations apply:
2. The service failure resulted, in whole or in part, from any of the circumstances A. Consolidators are not agents of FedEx, and we are not responsible for any errors or
described under the Liabilities Not Assumed section. omissions made by them.
3. The payers FedEx account number was not in good credit standing, or payment B. Inquiries or claims regarding shipments tendered to a consolidator must be directed
instructions were invalid, and delivery was delayed until payment arrangements to the consolidator. We cannot assist the shipper, recipient or third party in these
were secured. situations, nor do we have any liability for lost, damaged or delayed shipments. The
4. The shipment was scheduled for delivery on the Wednesday immediately prior consolidator is the shipper in such cases.
to Thanksgiving via any FedEx Express international or FedEx Express Freight C. Consolidators may submit claims for refunds or credits for shipping charges under
international service, and was delivered within 90 minutes of the published the money-back guarantee policy. Neither the customer who tendered the package to
delivery commitment time for the selected service and destination. the consolidator nor the recipient is eligible for refunds or credits under the money-back
5. The shipment was scheduled for delivery during the seven calendar days before guarantee policy.
Christmas Day via any FedEx Express international or FedEx Express Freight D. In order for a consolidator to receive packaging from FedEx, the consolidator must
international service, and was delivered by the end of the day on the published first enter into a Packaging and Pricing Agreement or a FedEx Authorized ShipCenter
delivery commitment date for the selected service and destination. Agreement with FedEx.
6. The shipment was undeliverable or returned. E. Consolidators set their own rates for FedEx shipping. They may charge FedEx Retail
7. The shipment contained dangerous goods or dry ice. Rates for FedEx shipping services.
8. The shipment was delayed due to an incorrect address or to the unavailability F. Inquiries regarding shipments paid for at a FedEx Authorized ShipCenter (FASC) must
or refusal of an appropriate or eligible person to accept delivery or sign for be directed to the FASC.
the package. G. FASCs are independently owned and operated businesses. See the FASC
9. The shipment was delayed due to customs or regulatory delays, including, but representative for information regarding rates and services and the terms and conditions
not limited to, any delays resulting from compliance with advance notice or prior of carriage. FASCs are not agents of FedEx.
notice requirements.
Package Tracking/Tracing is intended to limit FedExs right to deny a claim where the shipment in dispute is found
to have improper packaging.
Tracing of international packages is available upon request. Call FedEx International
J. Information on how to submit your packaging for testing or evaluation, and tips on
Customer Service at 1.800.GoFedEx 1.800.463.3339 (say international services) and
packaging specific commodities (including automotive and mechanical parts, computers
a tracing specialist will assist you. To trace your package, you must have all of the
and perishables), are available at fedex.com/packaging.
following information when you call us:
K. For international freight shipments, freight must be on a skid, pallet or other
A. Air waybill number.
forkliftable base. Boxes should be stacked squarely on the skid without hanging over the
B. Date of shipment.
edge, and the weight should be distributed evenly on the skid to avoid excess weight
C. Recipients name and address.
being placed on materials inside the cartons. Use 70-gauge stretchwrap and pass a
D. Number of packages and total weight of shipment.
minimum of two bands (tightly secured) through the skid voids and around all cartons.
E. Contents and value of shipment.
L. FedEx account holders may order supplies via fedex.com or by calling 1.800.GoFedEx
F. Your name and phone number, so we can call you back.
1.800.463.3339 (say order shipping supplies).
Packaging and Marking Perishables
A. You must comply with all applicable laws (including, but not limited to, local, state,
federal and international laws), including those governing packing, marking and labeling Shipments containing perishable articles must be packaged for a minimum transit
for all shipments. time of at least 24 hours greater than our delivery commitment time for the shipment.
B. It is the responsibility of the sender to properly complete the air waybill. The Shipping perishable articles over a weekend or holiday is discouraged, and packaging
senders address on an air waybill or electronic shipping device must show the country such shipments for longer transit times is required. We recommend that you ship
in which the shipment is tendered to FedEx. perishable items via FedEx International First, FedEx International Priority or FedEx
C. All packages must be prepared and packed by the shipper for safe transportation with International Priority Freight and have your proposed packaging evaluated by FedEx
ordinary care in handling in an express-transportation environment. Any articles susceptible Packaging Design and Development. Information on how to submit your packaging for
to damage as a result of conditions that may be encountered in transportation, such as evaluation is available at fedex.com/packaging. Some perishables are prohibited from
changes in temperature or atmospheric pressure, must be adequately protected by proper shipment (see the Prohibited Items section). For non-prohibited perishable shipments,
packaging. FedEx assumes no liability for perishables or commodities that could be your failure to use proper packaging releases us from any liability for spoiled perishables
damaged by exposure to heat or cold. Each shipment must be legibly and durably marked that we would otherwise assume (see the Liabilities Not Assumed section).
with the name, address and ZIP code/postal code of both the shipper and recipient.
Packages cannot be wrapped in kraft paper.
Pharmaceuticals
D. You must use FedEx packaging or new corrugated boxes in good, rigid condition Shipments of pharmaceuticals will only be accepted when tendered in accordance
large enough to allow cushioning of contents on the top, bottom and sides. For guidelines with applicable local, state, federal and international laws. The shipper is responsible
on packaging specific commodities go to fedex.com/packaging. Items that cannot be packed for compliance with all applicable laws. Controlled shipments moving under U.S. Drug
into cartons (such as auto tail pipes, mufflers, tires and rims) must have all sharp edges Enforcement permits must be shipped using the FedEx International Controlled Export
and protrusions wrapped, and the address label must be secured using the tie-on tag service option or FedEx air cargo services.
or the tire/crate label provided by FedEx (or you may secure it by wrapping pressure-
sensitive tape completely around the object). Briefcases, luggage, garment bags, Pickup and Delivery
aluminum cases, plastic cases, computer cartons or similar types of items whose outer A. We provide delivery service at no additional charge to international destinations
finish might be damaged by adhesive labels, soiling, marking or other types of surface within primary service areas.
damage that is normal with ordinary care in handling should be placed in a protective B. Agents are utilized for deliveries to points in extended service areas (ESAs).
container for shipment. Casters, wheels and rollers must be removed or packaged. Depending on the final destination, an ESA surcharge per shipment may be applied for
E. Expanded polystyrene foam coolers must be shipped inside a sturdy outer container U.S. export shipments; see Rates in the FedEx Service Guide for details. Please call
unless tested and approved for acceptance by FedEx Packaging Design and Development. FedEx International Customer Service to determine if your shipment will be subject to
Information on how to submit your packaging for testing is available at fedex.com/ an ESA surcharge.
packaging. Expanded polystyrene foam coolers containing blood, urine and other C. We do not offer a restricted-delivery service and may deliver to someone other than
noninfectious liquid clinical specimens must be shipped inside a sturdy outer packaging. the person or entity named as the recipient. We also may make an indirect delivery.
F. FedEx does not recommend the use of wet ice (frozen water) as a refrigerant. Indirect delivery is a completed delivery to an address or location other than the address
Packages containing wet ice must be prepared to prevent the leakage of any liquid, on the air waybill. Package addresses must include the complete street address and
regardless of package orientation. For additional wet-ice packaging requirements, refer telephone or telex number of the recipient.
to the packaging guide Packaging Perishable Shipments at fedex.com/packaging. D. Shipments to hotels, hospitals, government offices or installations, university
G. If a shipment is refused by the recipient, leaks or is damaged, the shipment will be campuses, or other facilities that utilize a mailroom or other central receiving area
returned to the sender if possible. If the sender refuses to accept the returned shipment will be delivered to the central receiving area, unless otherwise authorized and approved
or it cannot be returned because of leakage, or damage due to faulty packaging, the by FedEx.
shipper is responsible for and will reimburse FedEx for all costs and fees of any type E. Any person scheduling a pickup other than the sender must provide a FedEx account
connected with the legal disposal of the shipment, and all costs and fees of any type number in good credit standing, otherwise the pickup must be scheduled by the sender.
connected with cleanup of any spill or leakage. We require a minimum of two hours from the time the shipment(s) will be ready to make
H. FedEx reserves the right to request a shipper to submit a representative sampling of the pickup. (Contact FedEx International Customer Service for the specific lead times
the packaging for inspection and testing. If the shipper fails to comply with our request required.) Repeated pickup attempts without packages being ready may result in the
to inspect and test the packaging, or the sampling fails FedEx testing, FedEx will not be cancellation of pickup privileges.
liable for any damages due to improper packaging. F. If we inadvertently accept a shipment with a destination city not served in a country
I. FedEx may issue written notice to you if you repeatedly fail to adhere to FedExs to which FedEx International Priority is provided, we may attempt to complete the
packaging requirements due to your pattern or practice of insufficient packaging. Claims delivery. However, certain limitations will apply. (See the Liabilities Not Assumed section.)
for damage or loss associated with an identified pattern or practice of insufficient G. FedEx International Priority Freight or FedEx International Economy Freight shipments
packaging will be denied. Any such claim filed related to your shipments will not be picked up or delivered to H3 areas will be picked up or delivered via cartage agents and
paid, regardless of which party files the claim, unless the claimant can establish that a special handling fee will apply; see Rates in the FedEx Service Guide. Freight pickup
the loss or damage did not result from a failure to use proper packaging. FedEx will and delivery is not available on weekends (except in offshore locations where standard
continue to deny such claims until we determine that you have ceased the pattern or business days vary) for FedEx International Priority Freight and FedEx International
practice of failing to adhere to the packaging requirements. Nothing in this paragraph Economy Freight.
5. Items resembling a bomb, hand grenade or other explosive device, except as Premium, FedEx International Express Freight or FedEx International Airport-to-Airport. For
provided in the Dangerous Goods section. This includes, but is not limited to, information on FedEx International Controlled Export, call International Customer Service at
inert products such as novelty items, training aids and works of art. 1.800.GoFedEx 1.800.463.3339 (say international services). For information on the other services
6. Firearms, weaponry and their parts (acceptable between the U.S. and Puerto Rico). listed call FedEx Express Freight Customer Service at 1.800.332.0807.
Proof of Performance (Verbal) arrangements with us. You must call us to arrange for pickup commitments and delivery
When requested by the sender or recipient, verbal confirmation of delivery (date, time commitments. The money-back guarantee will apply only once a delivery commitment
and name of person who signed for the shipment) is available. For shipments to many has been established by FedEx after pickup of your shipment.
countries that we serve, this information is usually available by 12 a.m. local time in the D. No more than one type of service may be indicated on a single air waybill and no
country of delivery on the day of scheduled delivery. more than one FedEx Envelope, FedEx 10kg Box or FedEx 25kg Box may be shipped on
For FedEx International Next Flight service, a proof-of-delivery phone call to the a single air waybill.
shipper stating the date and time of delivery, and the name of the person who signed for E. You may ship up to 10 different commodities on a single air waybill.
the shipment will be performed for every shipment. Two attempts will be made to reach F. The declared value for carriage cannot exceed the declared value for customs as
the shipper by telephone. A faxed proof of delivery will also be provided upon request by indicated on the air waybill.
the shipper or the recipient.
Return and Import Shipping Options
Proof of Performance (Written) Shipments returned to the United States using the FedEx Global Returns service option are
When requested by the sender or recipient within one year of the shipping date, we governed by the terms and conditions applicable to the country from which the shipment
will, at our option, furnish a photostatic copy of the destination delivery record or is returned. Those terms and conditions of service may vary from country to country.
electronically captured delivery information for deliveries made to most points served. Consult fedex.com/globalreturns or our local office in the origin country for details.
We assume no liability for our inability to provide a copy of the delivery record. Returns customers may use a currency other than U.S. dollars. Note that currency
Signature proof of delivery showing an image of the recipients signature may be conversion rates may fluctuate. If a currency other than U.S. dollars is used, the U.S.
available online at fedex.com for express deliveries made within the U.S., Canada and returns party must check the current conversion rate to determine if an Electronic Export
Puerto Rico. Information (EEI) is required to be filed. If a returns label is sent to the U.S., the U.S.
returns party should always ensure that the Automated Export System (AES) proof of
Rate Quotations filing citation or Foreign Trade Regulations (FTR) exemption statement is correctly printed
on the label before exporting.
Rates and service quotations by our employees and agents are estimates and will be
FOR FEDEX GLOBAL RETURNS, NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS
based upon information provided by you, but final rates and service charges may vary
THAT ARE GIVEN TO FEDEX, THE PARTY THAT INITIATES A RETURN SHIPMENT
from the quotes based upon the characteristics of the shipment actually tendered to us.
TRANSACTION WITH FEDEX IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND
We are not liable for, nor will any adjustment, refund or credit of any kind be made,
AGREES TO PAY, ALL CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES
as a result of any discrepancy in any rate or service quotation made prior to tender of
AND ANY DUTIES OR TAXES WHICH WE HAVE ADVANCED, REGARDLESS OF ANY
the shipment and the rates, and other charges that we invoice to you. Any conflict or
PAYMENT INSTRUCTIONS TO THE CONTRARY, IF THE SENDER OR THIRD PARTY FAILS
inconsistency between the FedEx Service Guide and other written or oral statements
OR REFUSES TO PAY.
or quotes (except those found in a FedEx Sales or FedEx Express Customer Automation
Shipments initiated via the Create Import Shipment feature on fedex.com are
agreement) concerning the rates, features of service, and terms and conditions
governed by the terms and conditions applicable to the country from which the shipment
applicable to FedEx Express service will be controlled by the FedEx Service Guide, as
originates. Those terms and conditions of service may vary from country to country.
modified, amended, changed or supplemented. FedEx only provides estimates of customs
Consult our local office in the origin country for details.
duties and taxes through the Estimate Duties and Taxes feature on FedEx Global Trade
FOR SHIPMENTS INITIATED VIA THE CREATE IMPORT SHIPMENT FEATURE ON
Manager at fedex.com.
FEDEX.COM, NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN
Rates quoted will vary depending on whether (1) the shipper is a FedEx account
TO FEDEX, THE PARTY THAT INITIATES THE IMPORT SHIPMENT TRANSACTION WITH
holder and (2) the shipper has discounts applied to his or her account.
FEDEX IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY, ALL
Shippers will be quoted FedEx Standard List Rates if they have a valid FedEx
CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES AND ANY DUTIES OR
account, do not have discounts applied to their account and if they charge their
TAXES WHICH WE HAVE ADVANCED, REGARDLESS OF ANY PAYMENT INSTRUCTIONS
shipping to their account.
TO THE CONTRARY, IF THE SENDER OR THIRD PARTY FAILS OR REFUSES TO PAY.
Shippers will be quoted Account-Specific Rates if they have a valid FedEx
account, have discounts applied to their account and if they charge their shipping
to their account.
Routing and Rerouting
Shippers will be quoted FedEx Retail Rates for shipments originating in the U.S. We will determine the routing of all shipments. Some shipments may be consolidated
that are paid for by cash, check, debit or credit card instead of being charged to or forwarded by FedEx for transportation on foreign air carriers, or on either a charter or
a valid FedEx account. an interline basis as FedEx may determine. We reserve the right to divert any shipment
(including use of other carriers) in order to facilitate its delivery.
Refusal or Rejection of Shipments FedEx assumes no obligation to reroute any shipment to a third country, to carry the
goods by any specified aircraft or over any particular route or to make connection at any
We reserve the right to refuse, hold or return any shipment and may do so at our sole
point according to any schedules. You agree that FedEx may, without notice, substitute
discretion and without liability to us. We will execute that right when (but not limited
alternative carrier or aircraft, deviate from the route or routes, or cause the goods to
to cases in which): (1) the shipment may cause damage or delay to other shipments,
be transported by motor vehicle.
property or personnel; (2) the shipment is likely to sustain damage or loss in transit
FedEx may not reroute shipments when Adult Signature Required has been selected
because of improper packaging or otherwise; (3) the shipment contains any prohibited
or applied as a delivery signature option.
items; (4) the account of the person or entity responsible for payment is not in good
Dangerous goods may not be rerouted to an address other than the original
credit standing; or (5) when acceptance of the shipment may jeopardize our ability
intended-recipients address provided by the shipper. (Note: Shipments may be made
to provide service to other customers. We have no liability whatsoever for refusal or
available as hold for pickup or be returned to the sender.)
rejection of shipments.
Any requested change to an address that is not a reroute or an address correction
is a new shipment, and new shipping charges will apply.
Restrictions THERE ARE NO STOPPING PLACES THAT ARE AGREED TO AT THE TIME OF THE
A. Size restrictions vary by country. TENDER OF THE SHIPMENT, AND WE RESERVE THE RIGHT TO ROUTE THE SHIPMENT
B. Per-package weight limits may vary by country. IN ANY WAY WE DEEM APPROPRIATE.
C. There is no limit on the aggregate weight of a multiple-piece shipment (except Note: This section does not apply to requests for delivery to another address made
to Argentina), provided each individual package does not exceed the per-package by the recipient through methods approved by FedEx.
weight limit for the destination country. Shipments exceeding 500 lbs. require advance
Undeliverable Shipments
An undeliverable shipment is one that cannot be delivered for reasons that include, but
are not limited to, any of the following:
The recipient refuses to pay for a bill-recipient shipment.
The recipient refuses to accept the shipment prior to, during or after delivery.
The recipients delivery address cannot be located.
The shipment was addressed to an area not served by FedEx.
The shipments contents or packaging are damaged to the point that rewrapping
is not possible.
The shipment is unable to clear customs.
The shipment would likely cause damage or delay to other shipments or property
or injury to personnel.
The shipment contains prohibited items.
The recipients place of business is closed.
No appropriate person was available to accept the shipment at a delivery location
on the initial delivery attempt or reattempts.
The shipment was improperly packaged.
The recipient of a Hold at Location shipment cannot be located.
Should a shipment be classified as undeliverable or unidentifiable, the following
guidelines apply:
A. If a shipment is undeliverable for any reason, we may attempt to notify the sender
to arrange for the return of the shipment if local customs regulations will allow. If the
sender cannot be contacted within five business days, we may place the shipment
in a general order warehouse or a customs-bonded warehouse or will dispose of the
shipment. In any event, if an undeliverable shipment cannot be delivered, cleared
through customs or returned, or if the shipment contains perishable commodities,
the shipment may be transferred or disposed of by FedEx at its discretion and at any
location. The shipper, if known, agrees to pay any costs incurred in returning, storing
or disposing of an undeliverable shipment.
B. For shipments returned from international points to the U.S., return charges and fees
will be assessed to the original shipper, along with the original charges and fees. Also
included will be any other charges incurred by us, including, but not limited to, duties,
taxes, ancillary clearance fees and storage fees, if applicable. For returned shipments
containing dangerous goods, the shipper must supply a completed return air waybill and
all other required documents.
C. Shipments that cannot be returned due to local regulatory constraints will either be
placed in a general order warehouse or a customs-bonded warehouse or disposed of at
our sole discretion and at any location. The shipper agrees to pay any costs incurred by
FedEx in such placement or disposal.
Warranties
WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED.
If you have questions or concerns regarding FedEx services, please send your
correspondence to FedEx Customer Relations Department, 3875 Airways Blvd.,
Module H, Memphis, TN 38116.
These FedEx Express Terms and Conditions, which are a part of the FedEx Service Guide, are published periodically by FedEx Corporate Services, Inc., on behalf of Federal Express Corporation and its subsidiaries
and affiliates for the exclusive use of their customers and employees. The FedEx Service Guide contains currently effective retail rates under which packages, documents, skids and containers are accepted for
carriage. The most current FedEx Service Guide, available on fedex.com, and any amendments, addendums or supplements supersede all previous FedEx Service Guides and other prior statements concerning the
rates and conditions of FedEx service to which it applies.
2017 FedEx. All rights reserved.
No part of these FedEx Express Terms and Conditions may be reproduced in any form or by any process without permission in writing from FedEx.
Contents
The FedEx Ground Tariff, contained in the FedEx Service Guide, supersedes all previous Observation of holidays is subject to change. Refer to the holiday list at
terms and conditions, tariffs, amendments, supplements, and other prior statements fedex.com/us/service-guide/holiday-schedule.html for details.
concerning the rates and conditions of FedEx Ground service to which this tariff applies. Business delivery means any delivery that is not a residential delivery.
The contract of carriage as expressed in this tariff constitutes the entire agreement
between the parties and supersedes all previous agreements and understandings, Commercial delivery means any delivery that is not a residential delivery.
whether oral or written, between the parties or any agents, affiliates or subcontractors Consolidator means any person, corporation, partnership or other entity that is
thereof (including FedEx Office and Print Services, Inc. and its agents, affiliates and independent from FedEx and derives income from the consolidation of the packages
employees [FedEx Office]) with respect to the subject matter hereof, and each party of others for tender to us, including all FedEx Authorized ShipCenter locations and
warrants that it has not relied and will not be relying upon any evaluation, representation entities who have executed a Packaging and Pricing Agreement, Package Consolidator
or advice from the other party, its agents, affiliates or subcontractors (including any Agreement or Packaging Agreement with FedEx.
agents, affiliates or employees of FedEx Office) except representations expressly made FedEx, FedEx Ground, our, us and we refer to FedEx Ground Package
in writing in this tariff. System, Inc., and its officers, employees and agents (but does not include cartage agents).
FedEx reserves the right to unilaterally modify, amend or supplement the rates,
In good credit standing means: (1) that payment on the FedEx account is current;
features of service, services, terms and conditions, and tariff in the FedEx Service Guide
(2) the account is not in cash only status; and, (3) for commercial or business accounts,
applicable to all customers without notice. All modifications, amendments or supplements
the balance does not exceed the credit limit established by FedEx.
may be authorized only by an officer in the Legal Department of FedEx Corporation or
successor positions, but no other agent or employee of FedEx nor any other agent or Overcharge means a charge based on an incorrect rate; an incorrect special handling
party is authorized to do so. fee; billing a service other than the service selected for the package; billing based on
The FedEx Service Guide consists of the service information at fedex.com/ incorrect package or shipment weight; billing to the wrong account number; or any other
serviceguide and the overview of services in the downloadable FedEx Service Guide billing, unrelated to a service failure, that results in an incorrect charge.
(U.S. and U.S. export); U.S., U.S. export, U.S. import and U.S. retail rates; the FedEx Package means any container and its contents, and includes any non-containerized article.
Express Terms and Conditions; this FedEx Ground Tariff; and the FedEx SameDay City
Proof of delivery means electronically captured delivery information, which may
Tariff. The service information at fedex.com/serviceguide (excluding rates, the FedEx
include date, time, location and signature information.
Express Terms and Conditions, the FedEx Ground Tariff, and the FedEx SameDay City
Tariff) and the overview of services in the downloadable FedEx Service Guide are not Residential delivery means a delivery made to a home or private residence, including
part of the contract of carriage. To the extent that conflicts exist, if any, between the locations where a business is operated from the home, and/or a delivery in which the
terms and conditions, other parts of the FedEx Service Guide, and the current versions, shipper has designated the delivery address as residential. FedEx Ground also has FedEx
if any, of the FedEx Ground Tariff 200 and fedex.com, the downloadable version (PDF) Home Delivery service for residential packages.
of the FedEx Ground Tariff (including any amendments, supplements or both) as then in Retail Rates apply to shipments originating in the U.S. that are paid for by cash,
effect on the date of shipment shall control. check, debit or credit card instead of being charged to a valid FedEx account.
Note: Unless otherwise specified in this tariff, the rules listed in this tariff apply to Return option means FedEx Ground Package Returns Program (PRP), FedEx Ground
packages originating in the U.S. for transportation via a FedEx Ground service, except Call Tag, FedEx Print Return Label and FedEx Email Return Label.
that this tariff does not apply to packages tendered to FedEx Ground for shipment via Service failure means FedEx Ground did not deliver your standard ground and
the FedEx SmartPost service. multiweight ground package(s) by the end of the scheduled delivery day as published
on fedex.com, except as otherwise described in this tariff.
Scope of Tariff Ship date or shipment date is the date the shipment is tendered to FedEx.
A. Participating Carriers. FedEx Ground Package System, Inc. (FedEx Ground) with For shipments tendered at a FedEx location after the last pickup time, the ship date
packages originating in the U.S. is the next business day.
B. Governing Publications. Except as otherwise provided, this tariff is governed by
Shipment means one or more packages shipped together to the same recipient.
the following publications, supplements thereto or succeeding publications thereof:
FedEx Zone Locator (U.S.) and the rate information in the FedEx Service Guide in effect Standard List Rates are the rates paid by FedEx account holders who do not have
at the time of shipment. These publications are available at fedex.com. discounts applied to their account and who charge their shipping to their FedEx account.
C. Scope of Operations Transportation charges mean amounts assessed for movement of a shipment
FedEx Ground Package System, Inc. (U.S.): and does not include any other fees or charges that may be assessed under the FedEx
1. To operate as a CONTRACT CARRIER, by motor vehicle, in interstate or foreign Service Guide, such as (but not limited to) declared-value charges, special handling fees,
commerce, over irregular routes, transporting GENERAL COMMODITIES (except customs duties and taxes, collect on delivery (C.O.D.) charges, and surcharges.
Classes A and B explosives, household goods and commodities in bulk) between
Valid as it relates to account numbers means a FedEx account number that has been
points in the U.S. under continuing contract(s) with commercial shippers,
issued by FedEx and that is in good credit standing.
receivers or brokers of such commodities.
2. To operate as a COMMON CARRIER, by motor vehicle, in interstate or foreign You or your means the shipper/sender, recipient and their agents, servants,
commerce, over irregular routes, transporting GENERAL COMMODITIES (except employees, and any other person or entity having or claiming an interest in a shipment.
Classes A and B explosives, household goods and commodities in bulk) in
packages weighing 150 lbs. or less when transported in a motor vehicle in
Non-Waiver
which no one package exceeds 150 lbs., between ground points in the U.S. Any failure by us to enforce or apply a term, condition or provision of this FedEx Ground
3. To operate as a common and contract carrier, by motor vehicle, in intrastate Tariff does not constitute a waiver of that term, condition or provision and does not
commerce, over irregular routes, transporting GENERAL COMMODITIES (except otherwise impair our right to enforce such term, condition or provision.
Classes A and B explosives, household goods and commodities in bulk) between
points in the U.S.
Account Numbers
FedEx account holders who pay for shipments originating in the U.S. with cash, check,
debit or credit card instead of charging to a valid FedEx account will be charged FedEx
Definitions Retail Rates instead of FedEx Standard List Rates or Account-Specific Rates.
Account-Specific Rates are the rates paid by FedEx account holders who have Account numbers are issued by FedEx according to shipping location and are
discounts applied to their account and who charge their shipping to their FedEx account. nontransferable. Account numbers are issued and used solely at the discretion of FedEx.
Business day means Monday through Friday for FedEx Ground, and Tuesday through FedEx may discontinue the use of accounts, in whole or in part, and terminate all or
Saturday for FedEx Home Delivery, except for the following holidays: particular accounts and account numbers at any time, for any reason, at its sole
Memorial Day Thanksgiving Day discretion. Improper, illegal or any other misuse of your FedEx account may also, at
Independence Day Christmas Day the sole discretion of FedEx, result in loss of discounts or termination of the account.
Labor Day New Years Day
162 fedex.com 1.800.GoFedEx 1.800.463.3339
Contents E Services E Rates E Terms E Index E
(Billing, cont.)
collect to a recipient not authorized by FedEx Ground to receive collect packages. (By FedEx Envelope)
E. For Bill Recipient, Bill Third Party or Bill FedEx Ground COLLECT transactions, FedEx ERS
if the recipient or third party refuses to pay the charges, refuses delivery or cannot Attn: Box 371471
be contacted, the sender is responsible and will be billed for any and all charges. For 500 Ross Street
Bill Recipient, Bill Third Party or Bill FedEx Ground COLLECT transactions, FedEx Room 154-0455
Ground may verify the method of payment and reserves the right to not accept any Pittsburgh, PA 15250-7741
Bill Recipient, Bill Third Party or Bill FedEx Ground COLLECT shipment for which Phone: 412.234.5494
such verification cannot be established.
F. FedEx may consider payment type in determining pricing and discounts, and reserves (By U.S. Postal Service)
the right to adjust discounts based on payment type. FedEx ERS
G. The senders shipment may be delayed if FedEx Ground determines that it is billed P.O. Box 371741
to a FedEx account number that is not in good credit standing. The service failure Pittsburgh, PA 15250-7741
money-back guarantee will not apply (see the Money-Back Guarantee Policy section M. If you are interested in or have questions regarding any of our invoicing or payment
for details and limitations). methods, contact your FedEx account executive or call FedEx Revenue Services at
H. C.O.D. shipments may not be shipped Collect or Bill Recipient. Shipping charges 1.800.GoFedEx 1.800.463.3339 (say billing), or access our internet application Manage
for C.O.D. shipments must be billed to either a senders or third partys FedEx account My Account at fedex.com.
number; they may not be paid by cash, check or credit card. N. Billing Special Handling Fees. A special handling fee will be applied in the
I. NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX following situations:
GROUND, THE SENDER IS ULTIMATELY LIABLE FOR ALL CHARGES AND FEES. For FedEx 1. Invoicing where an incomplete, inaccurate, invalid or deleted account number
returns shipments, please see Return Options. appears in the EDI transmission of shipping information.
J. A special handling fee will be applied for any check or electronic funds transfer (EFT) a. For Bill Sender transactions, if the account number on the shipping bar code
that is dishonored due to insufficient funds on deposit or incorrect or insufficient is incomplete, inaccurate, invalid or deleted, and FedEx Ground is able to
signature of the drawer. determine the correct number from FedEx Ground records, all charges and fees,
K. You must furnish with your payment the invoice numbers to which your payment plus the special handling fee, will be billed to the sender, and any appropriate
applies. Payment should be sent using your remittance advice to one of the following: earned discount will apply. If the correct account number cannot be determined
(By FedEx Envelope) from FedEx Ground records, all charges and fees plus the special handling
FedEx Lockbox 360353 fee will be billed to the sender, and no discount will be allowed.
Room 154-0455 b. For Bill Third Party or Bill Recipient transactions, if the third party or
500 Ross Street recipient account number in the electronic data interchange (EDI) transmission
Pittsburgh, PA 15262 is incomplete, inaccurate, invalid or deleted, all charges and fees, plus
the special handling fee, will be billed to the sender. If FedEx Ground can
(By U.S. Postal Service) determine the senders correct account number from FedEx Ground records,
Any customer not using electronic data interchange (EDI) or FedEx Billing Online it will be used for billing, and any appropriate earned discount will apply. If
whose billing address is in CT, DC, DE, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, billed to sender and senders correct account number cannot be determined
PA, RI, SC, VA, VT or WV should mail payment and remittance detail to: from FedEx Ground records, no discount will be allowed.
FedEx c. The fee for an incomplete, inaccurate, invalid or deleted account number will
P.O. Box 371461 be applied only once for each package with such an account number.
Pittsburgh, PA 15250-7461 2. Payer Rebilling. A special handling fee will be charged to the sender for all
requests to change a billing from the party billed or the bill-to party shown
ny customer not using EDI or FedEx Billing Online whose billing address is in
A
on the shipping transmission. If there are multiple requests, the fee may be
AK, CO, IA, ID, IL, IN, KS, MN, MO, MT, ND, NE, NM, SD, WA, WI or WY should
applied for each invoice line item, which is rebilled. Requests for rebilling will
mail payment and remittance detail to:
be accepted up to 180 days from the invoice date, not counting the invoice date.
FedEx
Rebill requests will be accepted only for unpaid shipments.
P.O. Box 94515
Requests for rebilling of transportation charges must be received via one of
Palatine, IL 60094-4515
the approved channels:
ny customer not using EDI or FedEx Billing Online whose billing address is in
A a. Submit your request through the Non-Pay option with Electronic Data
AL, AR, FL, GA, LA, MS, OK, TN or TX should mail payment and remittance detail to: Interchange (EDI) if you are a registered user; or
FedEx b. Use our internet application FedEx Billing Online at fedex.com if you are
P.O. Box 660481 a registered user; or
Dallas, TX 75266-0481 c. Submit your request via email using the formatted spreadsheet and email
address provided at fedex.com/us/account/invhome/other/eremit.html.
ny customer not using EDI or FedEx Billing Online whose billing address is in
A Your request for a rebill of transportation charges must include the current
AZ, CA, HI, NV, OR or UT should mail payment and remittance detail to: invoice number, the FedEx tracking number, amount and the new FedEx
FedEx account number that you want to rebill; or
P.O. Box 7221 d. Submit the request via our automated interactive voice response system
Pasadena, CA 91109-7321 at 1.800.GoFedEx 1.800.463.3339 (say billing). Your request for a rebill
of transportation charges must include your FedEx account number, if any,
C ustomers who receive their invoices via FedEx Billing Online should mail their the current invoice number, the FedEx tracking number and the new FedEx
payment and remittance detail to: account number that you want to rebill.
FedEx Billing Online O. Invoice Adjustments/Overcharges:
P.O. Box 371599 1. FedEx Ground reserves the right to audit shipments to verify service selection,
Pittsburgh, PA 15250-7599 shipment weight and dimensions. Package shape and dimensions may change
L. Customers who receive their invoices via EDI are required to submit remittance data during transit, which can affect the packages dimensional weight and surcharge
(advice for shipments being paid) electronically in an approved FedEx remittance format. eligibility. If the service selected, weight entered or dimensions entered
See the FedEx Electronic Invoice and Remittance Implementation Guide for details. are incorrect or change during transit, FedEx Ground may make appropriate
Some invoice adjustment requests may also be transmitted electronically. Payment for adjustments to the shipment charges at any time.
EDI invoices must be submitted electronically via electronic funds transfer (EFT) or by
sending a check payment to one of the following:
(Billing, cont.)
2. Default Billing. Senders are responsible for entry of accurate shipment order with proof of purchase, or other certified documents; must assert our
information in any electronic shipping device. Because the number of packages liability for the alleged loss or damage; and must make claim for the payment
and weight per package are critical to our ability to correctly invoice, any of a specified or determinable amount of money. A request for proof of delivery
omission or incorrect entry or unavailable information will result in a billing does not constitute the filing of a claim.
based on our estimate of the number of packages transported and either Notification. In the case of a claim for concealed loss or damage that is not
the standard dimensional factor at the time of billing or a standard default discovered at the time of delivery, the sender or recipient must notify FedEx
weight-per-package estimate determined at our sole discretion. Ground as promptly as possible after the discovery of the damage, and in any
3. You may request an invoice adjustment for reasons not related to a service event no later than 60 days after the date of delivery. Notification should be
failure in the following ways: made by calling 1.800.GoFedEx 1.800.463.3339 (say claims) and the claimant
a. Use our internet application FedEx Billing Online at fedex.com if you are a shall be issued a Damaged Call Tag. At the time the Damaged Call Tag is issued,
registered user; or the call center agent will provide a confirmation number. This number should be
b. Submit your request through the invoice adjustment feature at fedex.com; or recorded on the claim form along with the original tracking ID where indicated.
c. Submit the request in writing using the invoice adjustment form on the back Notification does not constitute filing of a claim as required in section C below.
of your invoice. If your request exceeds the space available on the form, you Except as provided in the paragraph above, receipt of the shipment by the
may submit your request via email using the formatted spreadsheet and email recipient without written notice of damage on the delivery record is prima facie
address provided at fedex.com/us/account/invhome/other/eremit.html; or evidence that the shipment was delivered in good condition. As a condition to
d. Submit the request via our telephone invoice adjustment system at FedEx Ground considering a claim, all the original shipping cartons, packing (inner
1.800.GoFedEx 1.800.463.3339 (say billing). If you choose to submit your and outer) and contents must be made available for FedEx Ground inspections.
request via the telephone invoice adjustment system, the request must Package and contents must be retained by the claimant until the claim is resolved.
state the reason you believe an adjustment or refund is warranted and must 2. You can file a claim in the following ways:
provide the following: the FedEx account number (if any); the FedEx tracking a. Submit claims online at fedex.com/us/claimsonline (excluding FedEx Ground
number; and the date of shipment. C.O.D. claims) for U.S. shipments, U.S. export shipments to Canada and
A partial payment against an invoice is not considered a request for invoice U.S.-inbound shipments from Canada.
adjustment or notice of a refund request. b. Send written claims, including the completed claim form and supporting
4. Requests for invoice adjustment due to an overcharge must be received within documentation, via the U.S. Postal Service or fax to:
180 days after the date of shipment. For adjustments due to a service failure, FedEx Cargo Claims Department
see the Money-Back Guarantee Policy section. P.O. Box 256
If you choose to send the invoice adjustment request separately from the Pittsburgh, PA 15230
remittance statement, please send to: Fax: 1.877.229.4766
FedEx If you fax your completed claim form and supporting documentation, FedEx
Revenue Services will send you a confirmation letter by return fax.
3965 Airways Blvd., Module G c. Call customer service at 1.800.GoFedEx 1.800.463.3339 (say claims) to
Memphis, TN 38116 obtain a case number for your claim, then complete a print copy of the claim
For additional information or assistance regarding billing issues, please contact form. You may have to submit supporting documentation using FedEx Claims
a FedEx account executive. Online or the mailing address or fax number listed above.
5. FedEx is not obligated to refund any overcharge or pay any other obligation owed 3. FedEx Ground will not voluntarily pay a claim for an uncertain amount, such as
when your FedEx account is, or has been in the past, more than 60 days past due. $100 more or less. FedEx Ground is not obligated to act on any claim until all
6. If your account is more than 60 days past due, FedEx may, at its sole discretion, transportation charges are paid. The claim amount may not be deducted from
apply any overcharge amounts or other overpayments it agrees are owed to you these charges or any outstanding balance.
against the oldest invoices. 4. Bad order reports, appraisal reports of damage, notations of exceptions on delivery
P. Additional Taxes. If a federal value-added, consumption or similar tax is applicable records or other documents, inspection reports issued by FedEx Ground inspectors or
to your shipment, FedEx Ground reserves the right to add that amount to your inspection agencies, requests for proof of delivery, and tracer or inspection requests
shipment charges. standing alone are not sufficient to comply with these claim filing requirements.
Q. The sender is responsible for all reasonable costs incurred by FedEx Ground in 5. FedEx Ground shipment-status information is not intended or permitted to be
attempting to obtain payment on any transaction. Such costs include, but are not used by the shipper to file claims. (See Shipment-Status Information in the Proof
limited to, attorneys fees, collection agency fees, and interest and court costs. of Delivery section.)
R. At our sole discretion, FedEx may transfer and assign ownership of, and any rights 6. FAILURE TO COMPLY WITH ANY OF THE ABOVE CONDITIONS WILL RESULT IN
to collect, any and all charges due and payable to us. THE DENIAL OF A CLAIM.
S. Missing or Invalid Account Number. An account number is invalid if it is not the 7. FedEx Ground reserves the option to pick up salvage on damaged claims when
correct account number for the bill-to party, or it is the account number for a recipient the claim is paid in full.
or third party who fails to pay the shipping charges. An additional charge will be B. Acknowledgment of Claims. FedEx Ground will, upon receipt in writing of a proper
assessed for each missing or invalid account number. claim filed in the manner and form described in these regulations and accompanied by
the documents described, acknowledge the receipt of such claim in writing within 30
Claims days after the date of receipt by FedEx Ground unless FedEx Ground shall have paid or
A. Filing of Claims: declined such claim in writing within 30 days of the receipt thereof. FedEx Ground will
1. All claims in connection with request for FedEx Ground C.O.D. service and create either in writing or electronically a separate file for each claim received, assign
all claims for loss of or damage to property tendered to FedEx Ground for each claim a successive claim file number, and note the claim number assigned on all
transportation in interstate or intrastate commerce (U.S.) must be filed in documents filed in support of the claim and all records and correspondence relating to
writing; must include or refer to the Customer Shipping Record, if applicable, the claim, including the written acknowledgment of receipt and, if in its possession, the
tracking ID, and date or other facts sufficient to identify the package involved; pickup and delivery records covering the package involved. FedEx Ground will record the
and must be accompanied by documents that prove the value of the property date a claim is received on the face of the claim document. The date of receipt will also
and/or extent of the loss or damage. be noted on our written acknowledgment of receipt.
Documentation Requirements. Such documents may include original C. Time Limit for Filing Claims. Claims in connection with requests for FedEx Ground
purchase invoices, estimates or invoices for repair (repairs are not authorized C.O.D. service and claims for loss, damage or delay must be filed in writing with FedEx
under this provision and should not be made until FedEx Ground has inspected Ground within nine months from the date of delivery, or, in the event that FedEx Ground
the damaged package or expressly waived its right to inspect the damaged failed to make delivery, within nine months after the package was tendered to FedEx
package), expense statements, appraisal, final confirmation screen if online Ground for shipment. Suits against FedEx Ground must be instituted within two years
(Claims, cont.)
and one day from the date FedEx Ground gives written notice that FedEx Ground has any claim relative to the retrieval, inspection, call tag or return of said shipment.
disallowed any part of the claim specified in the notice. If claims are not filed or suits 3. In the event FedEx Ground does not make an inspection, the recipient must make
are not instituted in accordance with the foregoing provisions, FedEx Ground will not be the inspection and record all information pertinent to the cause. The recipients
liable and such claims will not be paid. A Claim Reporting Form can be requested from a inspection, in such case, may be considered as the FedEx Ground inspection and
FedEx account representative or by calling 1.800.GoFedEx 1.800.463.3339 (say claims). will not jeopardize any recovery due the shipper based on the facts contained in
D. Investigation of Claims: the report.
1. Each claim must be supported by the original Customer Shipping Record (if G. Spotted Trailers. The shipper agrees to load any trailers spotted at its facilities
applicable), evidence that applicable transportation charges have been paid, within 48 hours after being spotted with 225 or more packages per trailer. The shipper
and documents that prove the value of the property, and/or extent of the loss agrees not to file claims on any package shortages for spotted trailers. Upon written
or damage. Such documents may include original purchase invoices, estimates request from the shipper, FedEx Ground agrees to notify the shipper of any package
or invoices for repair, expense statements, appraisals, or other certified shortages within 120 hours after the shippers packages are transmitted to FedEx
documents. The documents must be verifiable to our satisfaction. Where the Ground. Notification to the shipper shall include date of pickup and the number of
property involved in a claim has not been invoiced to the recipient, or where an packages short of the total provided by the shipper on a computer-generated manifest.
invoice does not show price or value, or where the property involved has not The shipper agrees not to file claims in connection with any package shortages reported
been sold, or where the property has been transferred at bookkeeping values by FedEx Ground to the shipper.
only, FedEx Ground will, before voluntarily paying a claim thereon, require the
claimant to establish the destination value of the quantity shipped, transported Collect on Delivery (C.O.D.) Service
or involved, and to certify the correctness of the valuations in writing. A. FedEx Ground C.O.D. Service:
2. When a claim for loss of an entire package or an entire shipment cannot otherwise 1. FedEx Ground offers collect-on-delivery service for packages within the U.S.
be authenticated upon investigation, FedEx Ground will obtain from the recipient and from the U.S. to Canada (E.C.O.D. remittance is only available for packages
of the shipment involved a certified statement in writing that the property for within the U.S.). To request FedEx Ground C.O.D. service, the shipper must
which the claim is filed has not been received from any other source. prepare and attach to each C.O.D. package a C.O.D. label showing the amount
3. In the event that the shipper and the recipient have refused a package, the to be collected and a C.O.D. barcode label to designate the type of collection.
property shall thereupon pass to FedEx Ground. FedEx Ground will not honor a THE C.O.D. AMOUNT IS NOT THE SAME AS, AND SHOULD NOT BE CONFUSED
claim for an abandoned package. WITH, DECLARED VALUE. If the shipper does not also declare the value of the
E. Disposition of Claims. FedEx Ground will, after receiving a written claim for loss or package, our liability for loss or damage shall be limited to the loss or damage
damage to the property transported, either pay actual or declared value for the property, actually sustained by the shipper or $100, whichever is lower (see the Declared
whichever is lower; or decline, or make a firm compromise settlement offer in writing to Value and Limits of Liability section for details).
the sender (unless special arrangements have been made) within 120 days after receipt 2. FedEx Ground will collect for each C.O.D. package the amount shown on the
of claim by FedEx Ground. If a claim cannot be processed and disposed of within 120 C.O.D. label attached to the package, not to exceed $25,000 per package. If
days after the receipt thereof, FedEx Ground will advise in writing of the status of the collection cannot be made, FedEx Ground will return the C.O.D. package to the
claim and the reason for the delay in making final disposition. Acceptance of payment shipper. The shipper must attach a C.O.D. barcode label to each C.O.D. package
of a claim shall extinguish any right to recover in connection with that shipment. to designate the type of collection:
F. Damaged Property: A Regular C.O.D. barcode label is used when the shipper does not designate
1. FedEx Ground Discovered Damage. Whenever property is damaged by FedEx the type of payment to be collected. FedEx Ground will accept money orders or
Ground in the course of transportation and discovered by FedEx Ground prior checks (including cashiers checks, official checks, certified checks, company
to delivery, FedEx Ground will either (1) return the damaged property to the checks and personal checks) as payment. Cash is not an acceptable form of
shipper or (2) remove any damaged property and ship the balance of undamaged payment if the Regular C.O.D. barcode label is used.
merchandise. If determined to be liable and if damaged property is returned A Guaranteed Funds C.O.D. barcode label is used when the shipper designates
to the shipper, FedEx Ground may, at the shippers request, pay the full actual a money order, cashiers check, official check or certified check to be collected.
or declared value of the property, whichever is lower, and title of the property A Currency C.O.D. barcode label is used when the shipper designates only
shall thereupon pass to FedEx Ground. If the shipper makes such a request, currency to be collected. FedEx Ground will not accept currency in excess of $750
the shipper must hold the damaged property until FedEx Ground has completed in payment for the C.O.D. amount associated with any one package delivered in
the processing of the shippers claim. FedEx Ground shall not be liable for any the U.S. Additional per-package charges for Currency C.O.D.-labeled packages
special, incidental or consequential damages. delivered in the U.S. will apply. The additional per-package charges for Currency
2. Concealed Loss or Damage. Whenever property is delivered by FedEx Ground C.O.D.-labeled packages do not apply to shipments from the U.S. to Canada.
and damage or loss is subsequently discovered by the recipient, inspection may 3. The original transportation of packages, collection of the payment and delivery
be made by FedEx Ground as promptly as practicable after receipt of request of the payment instrument or remittance of the payment are considered a single
from the recipient or shipper. The shipper or recipient must notify FedEx Ground shipment and the terms and conditions in the Declared Value and Limits of
as promptly as possible after discovery of the damage, and in any event no Liability section are applicable to the entirety of a C.O.D. shipment.
later than 60 days after the date of delivery. FedEx Ground reserves the right 4. Our liability for loss, damage, delay, misdelivery, misinformation, nondelivery,
to inspect a damaged shipment on customer premises as well as the right to failure to collect the C.O.D. amount, failure to collect the specified form of
retrieve the damaged shipment for inspection at a local FedEx facility. All of the payment, collection of an instrument in the wrong amount, or failure or delay
original shipping cartons, packing and contents must be available for our inspection in delivering the payment instrument is limited to the declared value, subject
and retained until the claim is concluded. Inspection will include examination in every event to the maximum declared-value limits and other limitations
of the damaged property, the shipping container and its packing, and any other referenced above and in the Declared Value and Limits of Liability section.
action necessary to establish all the facts. If a shortage is involved, the inspector 5. All checks (including cashiers checks, official checks and certified checks) and
will compare the contents of package with the invoice, weigh the shipping money orders tendered in payment of C.O.D. packages will be accepted by FedEx
container and contents, or conduct any other type of investigation necessary to Ground at the shippers risk, including, but not limited to, the risk of nonpayment
establish that a loss has occurred. In either case, the inspection will be limited and forgery, and FedEx Ground shall not be liable upon any such instrument.
to a factual report. The shipper and recipient must cooperate with FedEx Ground 6. An additional charge will be assessed for each request for C.O.D. service to be
to assist in the inspection. A written record of our findings will be made and a performed, whether or not FedEx Ground is able to collect as requested. If the
copy given to the shipper for claim support upon request. Any inspection report recipient cannot be located or fails or refuses to pay the C.O.D. amount via the
issued will be incorporated into the claim file. requested instrument, the shipment will be returned to the shipper, and no refund
The terms and conditions of the FedEx Ground Tariff applicable to the original or credit of either the transportation charges or the C.O.D. charges will be given.
shipment (including, but not limited to, any declared value or limitation of liability) 7. Shipper represents and warrants it has legal right, interest, or appropriate
will govern the disposition of all claims in connection with said shipment, including legal title, to the C.O.D. funds subject to be collected and is authorized by the
(Firearms, cont.)
shipment. See the Delivery Signature Options section for details. Firearms shipments For details, go to fedex.com and enter keyword lithium batteries. FedEx Ground does
are not eligible for signature release, driver release or indirect delivery. not accept damaged batteries or defective batteries that pose a safety risk.
C. FedEx Ground cannot ship or deliver firearms C.O.D. H. Packages containing hazardous materials are not eligible for FedEx Ground return
D. Upon presenting the package for shipment, the person tendering the shipment to options, except for packages shipped by preapproved shippers using the FedEx Ground
FedEx Ground is required to notify FedEx Ground that the package contains a firearm. Package Returns Program.
The outside of the package must not be marked, labeled or otherwise identify that the I. All damaged or leaking hazardous material packages may be properly repackaged,
package contains a firearm. prepared in accordance with applicable DOT regulations and returned to the shipper.
E. The shipper and recipient must be of legal age as identified by applicable law. The undamaged portion of a damaged hazardous materials shipment will be returned to
F. The shipper and recipient are required to comply with all applicable government the shipper for recycling, reprocessing or disposal. If the shipper refuses to accept the
regulations and laws, including those pertaining to labeling. The Bureau of Alcohol, returned shipment, or if the shipment cannot be returned to the shipper, as determined
Tobacco, Firearms and Explosives can provide assistance. at our sole discretion, the shipper is responsible for and will reimburse FedEx Ground for
G. FedEx Ground will transport small-arms ammunition when packed and labeled in all costs and fees of any type connected with the legal disposal of the shipment and all
compliance with local, state and federal law, and the Hazardous Materials section of costs and fees of any type connected with cleanup of any spill or leakage.
this Service Guide. Ammunition is an explosive and must be shipped separately as J. No service guarantees (e.g., no FedEx Money-Back Guarantee) will apply to packages
hazardous materials. You agree not to ship loaded firearms or firearms with ammunition not properly prepared in accordance with DOT regulations and FedEx Ground requirements.
in the same package. K. Hazardous material packages found in the FedEx Ground system not properly
H. FedEx Ground will not accept for transport handguns, assembled or disassembled. prepared in accordance with DOT regulations and FedEx Ground requirements will be
held for customer pickup. If the shipper refuses to pick up or make other arrangements
Fuel Surcharge for delivery acceptable to FedEx Ground, the shipper will reimburse FedEx Ground for
FedEx reserves the right to assess fuel and other surcharges on shipments without all costs and fees of any type connected with the legal disposal of the shipment. The
notice. The amount and duration of any such surcharges will be determined at our sole shipper agrees to indemnify FedEx Ground for any and all costs, fees and expenses
discretion. By tendering your shipment to FedEx, the shipper agrees to pay the surcharges, FedEx Ground incurs as a result of the shippers failure to comply with FedEx Hazardous
as determined by FedEx. The fuel surcharge rate, if applicable, is available at fedex.com. Materials shipping requirements.
L. In the event the shipper loads any FedEx Ground vehicle, the shipper agrees to
Hazardous Materials segregate hazardous materials in accordance with regulations.
Packages containing hazardous materials, including materials classified as Other M. The shipper may be held accountable for all costs associated with any damaged
Regulated Materials Domestic (ORM-D) or Limited Quantity, cannot be shipped via or leaking hazardous material package that is not properly prepared in accordance with
FedEx international services, or to, from or within Hawaii or Alaska (consumer-commodity all DOT regulations and FedEx Ground requirements. Cost may include response, cleanup
ORM-D and Limited Quantity can be shipped to Canada if properly labeled). Hazardous and disposal.
material shippers must be properly qualified through a FedEx sales representative N. Materials classified as ORM-D or Limited Quantity are the only hazardous materials
before tendering hazardous material packages via FedEx Ground. that can be shipped via FedEx Home Delivery.
A. All packages containing hazardous materials must be properly classified, described, O. Packages containing hazardous materials are not eligible for signature release, driver
packaged, marked, labeled and in proper condition for transportation according to release or indirect delivery.
applicable regulations and FedEx Ground requirements. FedEx Ground accepts only P. Charge for Handling Hazardous Materials. In addition to the other rates and charges
certain hazardous materials as listed in the current version of the FedEx Ground named in this tariff, a charge will be assessed on each package of hazardous materials.
Hazardous Materials Table, which is available at fedex.com/hazardousmaterials (select Q. The shipper is required to transmit hazardous material shipping information using a
the Resources page) and incorporated herein by reference. Contact a FedEx account FedEx electronic shipping solution, a FedEx-recognized hazardous materials vendor software
executive, see fedex.com/hazardousmaterials or call 1.800.GoFedEx 1.800.463.3339 and application, a FedEx Compatible Solutions Program application or a custom solution that
say hazardous materials for more information. has the ability to transmit hazardous material shipping information electronically.
B. FedEx Ground does not accept hazardous waste. This includes, but is not limited to,
used hypodermic needles or syringes transported for sterilization, recycling, disposal Inspection of Shipments
or for any other purpose, or other medical waste. FedEx Ground also does not accept FedEx Ground reserves the right, but is not required, to open and inspect any package
hazardous substances in reportable quantities. tendered to it for transport.
C. FedEx Ground does not accept infectious or non-infectious human or animal
cells, tissue, bodily fluids, blood, blood products, plasma, or any other material derived Liabilities Not Assumed
from human or animal blood whether in liquid or solid form; biohazards; regulated FEDEX GROUND WILL NOT BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE
or non-regulated diagnostic cultures, specimens or samples, whether infectious or DECLARED VALUE OF A SHIPMENT, WHETHER OR NOT FEDEX GROUND KNEW OR
non-infectious; used health care products as defined in Title 49 of the Code of Federal SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED.
Regulations; and any materials regulated as UN 2814, UN 2900, UN 3373 and UN 3291. In no event shall FedEx Ground, including, without limitation, agents, contractors,
D. FedEx Ground does not accept inhalation hazards. employees and affiliates, be liable for any special, incidental or consequential damages,
E. Hazardous materials, except ORM-D and Limited Quantity materials, cannot be banded, including, without limitation, loss of profits or income, whether or not FedEx Ground had
strapped or taped to form a bundle. Packaging restrictions and service restrictions knowledge that such damages might be incurred.
apply. Unless other U.S. Department of Transportation (DOT) restrictions apply, FedEx FedEx Ground will not be liable for, nor shall any adjustment, refund or credit of
Ground does not accept hazardous materials over 70 lbs. (32 kg). FedEx Ground does not any kind be given as a result of, any loss, damage, delay, misdelivery, nondelivery,
accept pails or drums over 8 gallons (32 liters). All pails or drums must be in performance- misinformation or failure to provide information caused by or resulting in whole or in
oriented packaging (POP). FedEx Ground will accept authorized pails or drums as single part from:
packaging. Hazardous materials may not be shipped in any FedEx packaging. 1. The act, default or omission of any person or entity, other than FedEx, including
F. Hazardous material shipments, including shipments containing ORM-D materials, those of any local, state or federal government agencies.
Limited Quantity materials or dry ice, are not accepted at FedEx Express Drop Box 2. The nature of the shipment, including any defect, characteristic or inherent vice
locations, FedEx Office Print and Ship Center locations, FedEx Ship Center locations, of the shipment.
FedEx Express station or ramp locations, FedEx Authorized ShipCenter locations, and 3. The shippers violation of any of the terms and conditions contained in this tariff,
unstaffed FedEx locations. as amended from time to time, including, but not limited to, the improper and
G. Batteries, including lithium batteries, may be regulated when shipped for highway insufficient packing, securing, marking and labeling of shipments, or use of an
transport. Shippers should refer to the most current U.S. Department of Transportation account number not in good credit standing.
regulations to ensure compliance with marking, labeling and packaging requirements as 4. Perils of the air, public enemies, criminal acts of any person(s) or entities,
they pertain to the transportation of batteries. Additional restrictions may apply to the including, but not limited to, acts of terrorism, public authorities acting with
transportation of lithium batteries between the contiguous U.S. and Alaska and Hawaii. actual or apparent authority, authority of law, local disputes, civil commotions,
3. All requests for a refund or credit must be received via one of the approved FedEx Grounds sole discretion, they may be accepted and delivered.
channels within 15 calendar days of the invoice date or within 15 calendar days
from the ship date if you are paying by credit card or in advance by cash, check Packaging and Marking
or money order.
A. All packages must be prepared and packed by the sender for safe transportation
4. A partial payment against an invoice is not considered a request for invoice
with ordinary care in handling. Recipient address labels should be placed on both sides
adjustment or notice of a refund request. A notification of the reason for an
of each package with an additional label enclosed inside. Any articles susceptible to
unpaid charge with your payment is not considered a request for an invoice
damage as a result of conditions that may be encountered in air ground transportation,
adjustment or notice of a refund request if the reason relates to a service failure.
such as changes in temperature, must be adequately protected by proper packaging.
Each shipment must be legibly and durably marked with the name, address and ZIP code
Package Consolidators of both the shipper and recipient. The ZIP code is crucial to the efficient movement of
(Including FedEx Authorized ShipCenter Locations) the package through the FedEx Ground system.
Consolidators are responsible for complying with all applicable requirements including, New corrugated boxes in good, rigid condition large enough to allow cushioning
but not limited to, requirements for shipping hazardous materials and complying with of contents on the top, bottom and sides should be used. For guidelines on packaging
customs and other legal requirements applicable to packages tendered for international specific commodities go to fedex.com/packaging. Items that cannot be packed into
transportation. cartons (auto tail pipes, mufflers, tires, rims, and so on) must have all sharp edges and
If you tender packages to a consolidator instead of to us directly, the following protrusions wrapped, and the address label must be secured using the tie-on tag or the
limitations apply: tire/crate label provided by FedEx (or you may secure it by wrapping pressure-sensitive
A. Consolidators are not agents of FedEx, and we are not responsible for any errors tape completely around the object). Briefcases, luggage, garment bags, aluminum cases,
or omissions made by them. plastic cases, computer cartons or similar types of items whose outer finish might be
B. Inquiries or claims regarding shipments tendered to a consolidator must be directed damaged by adhesive labels, soiling, marking or other types of surface damage that
to the consolidator. We cannot assist the shipper, recipient or third party in these is normal with ordinary care in handling should be placed in a protective container for
situations, nor do we have any liability for lost, damaged or delayed shipments. The shipment. Casters, wheels or rollers must be removed or packaged.
consolidator is the shipper in such cases. Expanded polystyrene foam coolers must be shipped inside a sturdy outer container
C. Consolidators may submit claims for refunds or credits for shipping charges under unless tested and approved for acceptance by FedEx Packaging Design and Development.
the money-back guarantee policy. Neither the customer who tendered the package to Information on how to submit your packaging for testing is available at fedex.com/
the consolidator nor the recipient is eligible for refunds or credits under the money-back packaging.
guarantee policy. B. If a shipment is refused by the recipient, leaks, or is damaged, the shipment will be
D. In order for a consolidator to receive packaging from FedEx, the consolidator must returned to the sender, if possible. If the sender refuses to accept the returned shipment
first enter into a Packaging and Pricing Agreement or a FedEx Authorized ShipCenter or it cannot be returned because of leakage or damage due to faulty packaging, the
Agreement with FedEx. shipper is responsible for and will reimburse FedEx Ground for all costs and fees of any
E. Consolidators set their own rates for shipping. They may charge FedEx Retail Rates type connected with the legal disposal of the shipment and all costs and fees of any
for FedEx shipping services. type connected with cleanup of any spill or leakage.
F. Inquiries regarding shipments paid for at a FedEx Authorized ShipCenter (FASC) must C. Fragile Articles/Orientation. Packaging for all fragile articles (including, but not
be directed to the FASC. limited to, electronic and electrical devices, scientific testing equipment, fragile glass,
G. FASCs are not required to have the FedEx Ground Declared Value Shipment Form at crystal, porcelain, or china) should be preapproved by FedEx Packaging Design and
their location. Dropoff customers should bring their own FedEx Ground Declared Value Development prior to shipping.
Shipment Form to the FASC with declared value dropoff packages. D. Package Inspection and Testing. FedEx Ground reserves the right to request a
H. FedEx Ground assumes no liability, other than to the FASC, for lost, damaged or shipper to submit a representative sampling of the packaging for inspection and testing.
delayed shipments paid for at an FASC, as the FASC is the shipper of these packages. If the shipper fails to comply with our request to inspect and test the packaging, or the
The FASCs barcode must appear as the shippers bar code for all shipments paid for sampling fails FedEx testing, FedEx Ground will not be liable for any damages due to
at an FASC. FASCs are independently owned and operated businesses. See the FASC improper packaging.
representative for information regarding rates and services and the terms and conditions E. FedEx Ground may issue written notice to you if you repeatedly fail to adhere to
of carriage. FASCs are not agents of FedEx. FedEx Grounds packaging requirements due to your pattern or practice of insufficient
packaging. Claims for damage or loss associated with an identified pattern or practice of
Package Restrictions (Size and Weight) insufficient packaging will be denied. Any such claim filed related to your shipments will
A. FedEx Ground will accept for transport packages that weigh up to the maximum not be paid, regardless of which party files the claim, unless the claimant can establish
package weight published in the FedEx Service Guide in effect at the time of shipment that the loss or damage did not result from a failure to use proper packaging. FedEx
Contents
For the most current updates to the FedEx SameDay City Tariff,
please go to fedex.com.
The FedEx SameDay City Tariff, contained in the FedEx Service Guide, supersedes Reroute means to deliver a shipment to an address different from that specified
all previous terms and conditions, tariffs, amendments, supplements, and other prior on the shipping label, and includes a change from one street address to another. Any
statements concerning the rates and conditions of FedEx SameDay City service to which requested change to an address that is not a reroute or an address correction is a new
this tariff applies. This tariff constitutes the entire agreement between the parties and shipment, and new shipment charges will apply.
supersedes all previous agreements and understandings, whether oral or written, with Ready time means the time the customer specified the shipment will be ready for
respect to the subject matter hereof, and any entity receiving services hereunder or the pickup.
benefit of services hereunder warrants and represents that it has not relied and will not
be relying upon any statement, representation or advice regarding such service except Residential delivery means a delivery made to a home or private residence, including
representations expressly made in this tariff. locations where a business is operated from the home, and/or a delivery in which the
FedEx reserves the right to unilaterally modify, amend or supplement this tariff and shipper has designated the delivery address as residential.
the FedEx Service Guide at any time without notice, which revisions shall take effect Service failure means we arrived 60 seconds or more after the delivery commitment
immediately. No modifications, amendments or supplements are authorized or effective for the FedEx SameDay City service selected for that shipment, except as otherwise
unless published by FedEx at fedex.com. described in this tariff.
The FedEx Service Guide consists of the service information at fedex.com/ Ship date or shipment date is the date the shipment is physically tendered to
serviceguide and the overview of services in the downloadable FedEx Service Guide FedEx. For shipments tendered at a FedEx location after the last pickup time, the ship
(U.S. and U.S. export); U.S. retail rates; the FedEx Express Terms and Conditions; the date is the next business day.
FedEx Ground Tariff; and this FedEx SameDay City Tariff. The downloadable version (PDF)
Shipment means one or more packages shipped together to the same recipient.
of the FedEx SameDay City Tariff available at fedex.com in effect on the shipment date
(as defined herein) shall control. Standard List Rates are rates paid by any shipper who does not have a FedEx
account, who does not have discounts applied to their FedEx account or who pays by
Note: Unless otherwise specified in this tariff, the rules listed in this tariff apply to any means other than charging to a FedEx account.
shipments originating in the U.S. for transportation via a FedEx SameDay City service.
Transportation charges mean amounts assessed for movement of a shipment
and does not include any other fees or charges that may be assessed under the FedEx
Scope of Tariff Service Guide, such as (but not limited to) declared-value charges, special handling fees,
A. Participating Carriers. FedEx Office and Print Services, Inc. and its subcontractors.
customs duties and taxes, and surcharges.
Any subcontractor used by FedEx is subject to the obligations applicable to FedEx herein,
and is likewise entitled to any and all exclusions from or limitations to liability applicable Valid as it relates to account numbers means a FedEx account number that has been
to FedEx. issued by FedEx and that is in good credit standing.
B. Governing Publications. Except as otherwise provided, this tariff is governed You or your means the shipper/sender, recipient and their agents, servants,
by the following publication, supplements thereto or succeeding publications thereof: employees, and any other person or entity having or claiming an interest in a shipment.
the rate information in the FedEx Service Guide in effect at the time of shipment. This
publication is available at fedex.com. Non-Waiver
C. FedEx SameDay City Scope of Operations. Where available, as determined in Any failure by us to enforce or apply a term, condition, right or provision of this FedEx
the sole discretion of FedEx, FedEx SameDay City service offers same-day pickup and SameDay City Tariff does not constitute a waiver of that term, condition, right or provision
delivery in select metropolitan U.S. service areas seven days a week, 365 days a year, and does not otherwise impair our right to enforce such term, condition or provision.
for packages weighing less than 150 lbs.
Account Numbers
Definitions Account-Specific Rates will not apply unless charged to a valid FedEx account. FedEx
Account-Specific Rates are the rates paid by FedEx account holders who have account holders who pay for shipments originating in the U.S. with a credit card instead
discounts applied to their account and who charge their shipping to their FedEx account. of charging to a valid FedEx account will be charged Standard List Rates.
Business day means Monday through Friday for FedEx, except for the following Account numbers are issued by FedEx according to shipping location and are
holidays: nontransferable. Account numbers are issued and used solely at the discretion of
Memorial Day Thanksgiving Day FedEx. FedEx may discontinue the use of accounts, in whole or in part, and terminate
Independence Day Christmas Day all or particular accounts and account numbers at any time, for any reason, at its
Labor Day New Years Day sole discretion. Improper, illegal or any other misuse of your FedEx account may
also, at the sole discretion of FedEx, result in loss of discounts or termination of the
Observation of holidays is subject to change. Refer to the holiday list at fedex.com/us/ account. Improper, illegal or other misuse includes, but is not limited to, unauthorized
service-guide/holiday-schedule.html for details. consolidation of shipments owned by different parties, or violations of the terms and
Commercial delivery means any delivery that is not a residential delivery. conditions in this FedEx Service Guide. If your account has been compromised or stolen,
FedEx, FedEx Office, our, us and we refer to FedEx Office and Print the account may be closed and you may be issued a new account. However, you will
Services, Inc., and its employees, affiliates and agents. be responsible for all valid charges on the closed account. Any materials, rights or
privileges that you acquire by holding a FedEx account number may not be used for any
In good credit standing means: (1) that payment on the FedEx account is current; purpose other than shipping with FedEx, and FedEx may seek damages against you for
(2) the account is not in cash only status; and, (3) for commercial or business accounts, any improper, illegal or other misuse of your account. If your account is terminated, we
the balance does not exceed the credit limit established by FedEx. reserve the right, at our sole discretion, to deny your application for new or additional
Metropolitan U.S. service areas means those metropolitan areas listed in the FedEx account numbers at any time in the future. All charges will be billed and must be
service information at fedex.com/serviceguide which offer FedEx SameDay City service. remitted in U.S. funds.
Overcharge means a charge based on an incorrect rate; an incorrect special handling All requests for account numbers are subject to credit investigation and verification
fee; billing a service other than the service selected for the shipment; billing based on by our Credit Department and Customer Account Confirmation Department. FedEx utilizes
incorrect package or shipment weight; billing to the wrong account number; or any other business credit reporting agencies, audited financial statements, Standard & Poors and
billing, unrelated to a service failure, that results in an incorrect charge. Moodys bond ratings, and other sources as necessary, to determine eligibility for open
credit terms. FedEx does not offer consumer credit privileges. Any individual shipping
Package means any single parcel or piece with a chargeable weight of 150 lbs. or
for personal use must prepay the shipment charges or establish a FedEx account for
less, including the container and its contents. Any fraction of a pound is rounded up to
billing directly to a major credit card. Stored-value cards or gift cards cannot be used
the next-higher pound.
to open an account; however, such cards may be used for payment when tendering a
Proof of delivery means electronically captured delivery information, which may shipment at staffed FedEx shipping locations, and in conjunction with our credit card
include date, time, location and signature information. acceptance policy. If your FedEx account is billed directly to a credit card, you agree to
Animal Carcasses C ustomers who receive their invoices via FedEx Billing Online should mail their
FedEx SameDay City does not accept animal carcass shipments as part of its regular- payment and remittance detail to:
scheduled service. FedEx SameDay City may accept certain shipments of animal heads FedEx Billing Online
and other parts for taxidermy if properly packaged. P.O. Box 371599
If approved by FedEx, we may accept animal carcasses, organs and other parts on Pittsburgh, PA 15250-7599
an exception basis under the following conditions: I. Customers who receive their invoices via EDI are required to submit remittance data
1. Shipments must be approved by the FedEx Animal Desk (call 1.800.405.9052). (advice for shipments being paid) electronically in an approved FedEx remittance format.
2. The shipper must have its packaging tested and pre-approved by FedEx See the FedEx Electronic Invoice and Remittance Implementation Guide for details.
Packaging Design and Development for the type of animal carcass, organ or Some invoice adjustment requests may also be transmitted electronically. Payment for
part being shipped. Call 1.800.633.7019 for assistance. It is the responsibility of EDI invoices must be submitted electronically via electronic funds transfer (EFT) or by
the shipper to adequately package shipments for all temperature extremes and sending a check payment to one of the following:
handling conditions. (By FedEx Envelope)
Contact your FedEx account executive for details and additional requirements. FedEx ERS
Attn: Box 371471
Billing 500 Ross Street
A. NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX, Room 154-0455
OR ANY PROVISION OF THIS TARIFF CONTEMPLATING INVOICING OF OR PAYMENT Pittsburgh, PA 15250-7741
BY A THIRD PARTY, THE SENDER IS ULTIMATELY LIABLE FOR ANY AND ALL CHARGES Phone: 412.234.5494
AND FEES.
B. Bill Sender means charges will be billed to the sender. Payment on the account (By U.S. Postal Service)
must be current. The sender may request an initial rebilling to another party, but all FedEx ERS
subsequent rebills will be only to the sender, and the sender will remain ultimately P.O. Box 371741
responsible for payment of all such charges not paid by such other party during the Pittsburgh, PA 15250-7741
applicable invoice period. J. If you are interested in or have questions regarding any of our invoicing or payment
C. Bill Third Partys FedEx Account Number means charges will be billed to someone methods, contact your FedEx account executive or call FedEx SameDay Services at
other than the sender or recipient (except for certain additional charges that are billed to 1.800.399.5999 (option 4).
the sender, including, but not limited to, weekly pickup fees, alternate address pickup K. Billing Special Handling Fees. A special handling fee will be applied in the
following situations:
(Billing, cont.)
1. Invoicing where an incomplete, inaccurate, invalid or deleted account number who fails to pay the shipping charges. An additional charge will be assessed for each
appears in the EDI transmission of shipping information. missing or invalid account number.
a. For Bill Sender transactions, if the account number on the shipping barcode
is incomplete, inaccurate, invalid or deleted, and we are able to determine Cancellation
the correct number from our records, all charges and fees, plus the special A cancellation fee will be assessed if a cancellation occurs 30 minutes or less before
handling fee, will be billed to the sender. If the correct account number the ready time.
cannot be determined from our records, all charges and fees plus the special
handling fee will be billed to the sender. Claims
b. For Bill Third Party transactions, if the third party account number in the A. Filing of Claims:
electronic data interchange (EDI) transmission is incomplete, inaccurate, 1. With respect to any alleged or actual loss, damage, delay, misdelivery or
invalid or deleted, all charges and fees, plus the special handling fee, will be nondelivery with respect to any shipment, a claim must be filed in accordance
billed to the sender. If we can determine the senders correct account number with the provisions of this item as a condition precedent to any liability of FedEx
from our records, it will be used for billing. and any recovery by the claimant. FedEx liability with respect to any such claim,
c. The fee for an incomplete, inaccurate, invalid or deleted account number will if any, shall be governed by the provisions of this tariff. Claims must be filed by
be applied only once for each package with such an account number. the beneficial owner of the shipment, and by filing, the claimant warrants and
2. Payer Rebilling. A special handling fee will be charged to the sender for all represents that it is the owner of the goods in question.
requests to change a billing from the party billed or the bill-to party shown on 2. All claims must be submitted on forms made available by FedEx, or otherwise
the shipping transmission, which fee may be applied to each invoice line item contain information required by FedEx. FedEx shall have no obligation to consider
which is rebilled. Requests for rebilling will be accepted up to 180 days from the or to pay any claim that does not conform to FedEx requirements. You can file a
invoice date, not counting the invoice date. Rebill requests will be accepted only claim in the following ways:
for unpaid shipments. a. Submit claims through email at billing@fedexsameday.com.
Requests for rebilling of transportation charges must be received via one of b. Send written claims, including the completed claim form and supporting
the approved channels: documentation, via the U.S. Postal Service or fax to:
a. Submit your request through the Non-Pay option with Electronic Data FedEx SameDay Service
Interchange (EDI) if you are a registered user; or Attn: Claims Specialist
b. Use our internet application FedEx Billing Online at fedex.com if you are a 3469 Dearborn Plaza
registered user. Hapeville, GA 30354
L. Invoice Adjustments/Overcharges: Fax: 1.404.305.1523
1. We reserve the right to audit shipments, including those submitted via an c. Call customer service at 1.800.399.5999 to obtain steps to submit a case
electronic shipping device, to verify service selection and package or shipment number for your claim, then complete a print copy of the claim form. You
weight. If the service selected or weight entered is incorrect, we may make may have to submit supporting documentation using the mailing address or
appropriate adjustments to the invoice at any time. fax number listed above.
2. Default Billing. Senders are responsible for provision of complete and accurate 3. FedEx will not voluntarily pay a claim for an uncertain amount, such as $100
shipment information, including entry in any electronic shipping device. Because more or less. We are not obligated to act on any claim until all transportation
the number of packages and weight per package are critical to our ability to charges are paid. The claim amount may not be deducted from these charges or
correctly invoice, any omission or incorrect entry or unavailable information will any outstanding balance.
result in a billing based on our estimate of the number of packages transported 4. Bad order reports, appraisal reports of damage, notations of exceptions on
and either the standard dimensional factor at the time of billing or a standard delivery records or other documents, inspection reports issued by our inspectors or
default weight-per-package estimate determined at our sole discretion. inspection agencies, requests for proof of delivery, and tracer or inspection requests
3. You may request an invoice adjustment for reasons not related to a service standing alone are not sufficient to comply with these claim filing requirements.
failure by calling 1.800.399.5999 (option 4). If you choose to submit your request 5. FedEx SameDay City shipment-status information is not intended or permitted to
via the telephone invoice adjustment system, the request must state the be used by the shipper to file claims.
reason you believe an adjustment or refund is warranted and must provide the 6. FAILURE TO COMPLY WITH ANY OF THE ABOVE CONDITIONS WILL RESULT IN
following: the FedEx account number (if any); the FedEx tracking number; and the THE DENIAL OF A CLAIM.
date of shipment. 7. Upon payment of a claim, FedEx may, in its sole discretion, elect to take title
A partial payment against an invoice is not considered a request for invoice to, and salvage, any goods with respect to which payment has been made. By
adjustment or notice of a refund request. accepting payment, the claimant warrants and represents that it will transfer
4. Requests for invoice adjustment due to an overcharge (including unidentified title of such goods to FedEx upon request, and waives any and all claims arising
payments and duplicate payments) must be received within 180 days after the from or related to any such salvage.
date of shipment. For adjustments due to a service failure, see the Money-Back B. Acknowledgment of Claims. FedEx will, upon receipt in writing of a proper claim
Guarantee Policy section. filed in the manner and form described in this tariff and accompanied by the documents
For additional information or assistance regarding billing issues, please required or requested by FedEx, acknowledge the receipt of such claim in writing within
contact a FedEx account executive. 30 days after the date of receipt by FedEx unless FedEx shall have paid or declined such
5. FedEx is not obligated to refund any overcharge or pay any other obligation owed claim in writing within 30 days of the receipt thereof. FedEx will create either in writing
when your FedEx account is, or has been in the past, more than 60 days past due. or electronically a separate file for each claim received, assign each claim a successive
6. If your account is more than 60 days past due, FedEx may, at its sole discretion, claim file number, and note the claim number assigned on all documents filed in support
apply any overcharge amounts or other overpayments it agrees are owed to you of the claim and all records and correspondence relating to the claim, including the
against the oldest invoices. written acknowledgment of receipt and, if in its possession, the pickup and delivery
M. Additional Taxes. If any value-added, consumption or similar tax is applicable to records covering the shipment involved. FedEx will record the date a claim is received
your shipment, we reserve the right to add that amount to your shipment charges. on the face of the claim document. The date of receipt will also be noted on our written
N. The sender is responsible for all reasonable costs incurred by FedEx in attempting to acknowledgment of receipt.
obtain payment on any transaction. Such costs include, but are not limited to, attorneys C. Time Limit for Filing Claims. Claims for loss, damage or delay must be filed in
fees, collection agency fees, and interest and court costs. writing with FedEx within nine months from the date of delivery, or, in the event that
O. At our sole discretion, FedEx may transfer and assign ownership of, and any rights FedEx failed to make delivery, within nine months after the shipment was tendered to
to collect, any and all charges due and payable to us. FedEx for shipment. Suits against FedEx must be instituted within two years and one day
P. Missing or Invalid Account Number. An account number is invalid if it is not the from the date FedEx gives written notice that FedEx has disallowed any part of the claim
correct account number for the bill-to party, or it is the account number for a third party
(Claims, cont.)
specified in the notice. If claims are not filed or suits are not instituted in accordance Credit Terms and Payment
with the foregoing provisions, FedEx will not be liable and such claims will not be paid. A. We do not provide individual consumer credit privileges.
A Claim Reporting Form can be requested from a FedEx account representative or by B. We will extend credit to shippers who, in the sole judgment of FedEx, are
calling 1.800.399.5999. creditworthy.
D. Investigation of Claims: C. As a condition of extending credit privileges, we reserve the right to require business
1. Each claim must be supported by the original Customer Shipping Record (if customers to provide current financial information, agree to bank draft arrangements for
applicable), evidence that applicable transportation charges have been paid, payment on account, provide a security deposit or provide a bank letter of credit.
and documents that prove the value of the property, and/or extent of the loss D. When credit privileges are extended, FedEx reserves the right to establish and
or damage. Such documents may include original purchase invoices, estimates enforce a credit limit on your account. At our sole discretion, we may review and amend
or invoices for repair, expense statements, appraisals, pictures of the damage a credit limit on your account.
and inside and outside packaging, or other certified documents. The documents E. The invoice date begins the credit term cycle, and payment in full and without offset
must be verifiable to our satisfaction. Where the property involved in a claim has is due within 15 days from the invoice date. Failure to keep your FedEx account current
not been invoiced to the recipient, or where an invoice does not show price or will result in your account being placed on cash-only status. This status may impair
value, or where the property involved has not been sold, or where the property your ability to use our services, delay your shipments, and may result in the loss of any
has been transferred at bookkeeping values only, FedEx will, before voluntarily applicable discounts.
paying a claim thereon, require the claimant to establish the destination value F. IF THE ACCOUNT NUMBER TO BE BILLED IS NOT IN GOOD CREDIT STANDING, THE
of the quantity shipped, transported or involved, and to certify the correctness SHIPMENT MAY BE HELD OR STOPPED IN TRANSIT UNTIL YOU MAKE ALTERNATIVE
of the valuations in writing. PAYMENT ARRANGEMENTS. THE MONEY-BACK GUARANTEE POLICY WILL NOT APPLY
2. When a claim for loss of an entire package or an entire shipment cannot IN SUCH CIRCUMSTANCES.
otherwise be authenticated upon investigation, FedEx will obtain from the G. Credit privileges will not be restored until you have paid all past-due balances in
recipient of the shipment involved a certified statement in writing that the full and all costs, fees and expenses incurred by FedEx in collecting or attempting to
property for which the claim is filed has not been received from any other source. collect such balances. We may require you to secure the account with a form of payment
3. In the event that the shipper and the recipient have refused a package, the as a prerequisite to credit restoration. We may decline to restore credit privileges even
property shall thereupon pass to FedEx. FedEx will not honor a claim for an if all costs, fees and expenses are paid.
abandoned package. H. Customers requesting the reinstatement of their FedEx SameDay City service must
E. Disposition of Claims. FedEx will, after receiving a written claim for loss or contact the Recovery Collections department at 1.800.506.7580.
damage to the property transported, either pay actual or declared value for the property, I. At our sole discretion, we may apply payments made on your account to any unpaid
whichever is lower; or decline, or make a firm compromise settlement offer in writing to invoice issued on your account.
the sender (unless special arrangements have been made) within 120 days after receipt
of claim by FedEx. If a claim cannot be processed and disposed of within 120 days
after the receipt thereof, FedEx will advise in writing of the status of the claim and the
Declared Value and Limits of Liability
reason for the delay in making final disposition. Acceptance of payment of a claim shall (Not Insurance Coverage)
extinguish any right to recover in connection with that shipment. A. If FedEx is liable for loss, damage, delay or misdelivery arising from or related to loss
F. Damaged Property: or damage to shipments in accordance with the provisions of this tariff, FedEx liability
1. FedEx Discovered Damage. Whenever property is damaged by FedEx in the is limited to the sum of $100 per shipment unless a higher value is declared at time of
course of transportation and discovered by FedEx prior to delivery, FedEx will tender and a greater charge paid as provided in the FedEx Service Guide.
either (1) return the damaged property to the shipper or (2) remove any damaged B. The declared value of any shipment represents our maximum liability in connection
property and ship the balance of undamaged merchandise. with a shipment, including, but not limited to, any loss, damage, delay, misdelivery,
2. Concealed Loss or Damage. Whenever property is delivered by FedEx and nondelivery, misinformation, any failure to provide information or misdelivery of
damage or loss that was not evident upon reasonable inspection at the time information. Exposure to and risk of any loss in excess of the declared value is either
of delivery is not noted at the time of delivery, if the shipper or recipient notify assumed by the owner or transferred by the owner to an insurance carrier through the
FedEx of the damage or shortage within 5 days of the date of delivery, then purchase of an insurance policy. The shipper should contact an insurance agent or broker
FedEx will process the claim as if the damage or shortage had been noted by if insurance coverage is desired. FEDEX DOES NOT PROVIDE INSURANCE COVERAGE OF
the recipient at the time of delivery. ANY KIND.
3. FedEx reserves the right to inspect a damaged shipment on customer premises C. In cases where the shipper declares or agrees in writing that the property being
as well as the right to retrieve the damaged shipment for inspection at a local shipped is released to a value exceeding $100 per shipment or article not enclosed in
FedEx facility. All of the original shipping cartons, packing and contents must be a shipment, an additional charge for each $100 or fraction thereof of total valuation
available for our inspection and retained until the claim is concluded. Inspection will be assessed to which the base rate applies, up to a maximum declared value of
will include examination of the damaged property, the shipping container and its $2,000 per shipment.
packing, and any other action necessary to establish all the facts. If a shortage D. The foregoing notwithstanding, shipments containing all or part of the following
is involved, the inspector will compare the contents of the shipment with the items are limited to a maximum declared value of $1,000:
invoice, weigh the shipping container and contents, or conduct any other type 1. Artwork, including any work created or developed by the application of skill,
of investigation necessary to establish that a loss has occurred. In either case, taste or creative talent for sale, display or collection. This includes, but is not
the inspection will be limited to a factual report. The shipper and recipient must limited to, items (and their parts) such as paintings, drawings, vases, tapestries,
cooperate with FedEx to assist in the inspection. A written record of our findings limited-edition prints, fine art, statuary, sculpture and collectors items.
will be made and a copy given to the shipper for claim support upon request. 2. Film, photographic images (including photographic negatives), photographic
Any inspection report issued will be incorporated into the claim file. chromes and photographic slides.
4. In the event FedEx does not make an inspection, the recipient must make the 3. Any commodity that by its inherent nature is particularly susceptible to damage
inspection and record all information pertinent to the cause. The recipients or the market value of which is particularly variable or difficult to ascertain.
inspection, in such case, may be considered as the FedEx inspection and will 4. Antiques, or any commodity that exhibits the style or fashion of a past era and
not jeopardize any recovery due the shipper based on the facts contained in whose history, age or rarity contributes to its value. These items include, but are
the report. not limited to, furniture, tableware and glassware.
G. The claimant, and any other party with an interest in the shipment, shall exercise 5. Collectors items such as coins, stamps, sports cards, souvenirs and memorabilia.
reasonable care in mitigating damages arising from or related to any claim of loss, 6. Glassware, including, but not limited to, signs, mirrors, ceramics, porcelains, china,
damage, delay, misdelivery or nondelivery with respect to any package. crystal, glass, framed glass and any other commodity with similarly fragile qualities.
Liabilities Not Assumed 14. Our failure to honor package-orientation graphics (e.g., up arrows, this end
up markings), fragile labels or other special directions concerning packages.
FEDEX WILL NOT BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE LESSER OF THE
15. Damages indicated by any shockwatch, tiltmeter or temperature instruments.
ACTUAL COST TO REPAIR OR REPLACE THE GOODS IN QUESTION OR THE DECLARED
16. Your failure to ship goods in packaging approved by us prior to shipment where
VALUE OF A SHIPMENT, IF ANY, WHETHER OR NOT FEDEX KNEW OR SHOULD HAVE
such prior approval is recommended or required.
KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED.
17. Your use of an incomplete, inaccurate, or invalid FedEx account number or your
IN NO EVENT SHALL FEDEX, INCLUDING, WITHOUT LIMITATION, AGENTS,
failure to provide a valid FedEx account number in good credit standing in the
CONTRACTORS, EMPLOYEES AND AFFILIATES, BE LIABLE FOR ANY SPECIAL,
billing instructions on shipping documentation.
INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION,
18. Our failure to notify you of any delay, loss or damage in connection with your
LOSS OF PROFITS OR INCOME, BUSINESS INTERRUPTION, OR CLAIMS INVOLVING
shipment or any inaccuracy in such notice.
ACTUAL OR ALLEGED THEFT OR MISAPPROPRIATION OF IDENTITY, WHETHER OR NOT
19. Any shipment where FedEx package scan records do not reflect acceptance of
FEDEX HAD KNOWLEDGE THAT SUCH DAMAGES MIGHT BE INCURRED.
the package by FedEx.
THE SOLE LIABILITY OF FEDEX, AND THE SOLE RECOVERY OF ANY CLAIM,
20. Any shipments not actually tendered to and accepted by FedEx. Where service
WITH RESPECT TO ANY LOSS, DAMAGE, DELAY, MISDELIVERY, NONDELIVERY,
is requested, and the shipper fails to cancel the service in accordance with this
MISINFORMATION OR ANY FAILURE TO PROVIDE INFORMATION, SHALL BE AS SET
section, a cancellation fee may be imposed.
FORTH IN, AND PURSUANT TO, THIS TARIFF. Without in any way limiting the foregoing,
21. The shippers failure to delete all shipments entered into a FedEx self-invoicing
FedEx will not be liable for, nor shall any adjustment, refund or credit of any kind be
system, internet shipping device or any other electronic shipping method used to
given as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation
ship a package, when the shipment is not tendered to FedEx. If you fail to do so
or failure to provide information caused by or resulting in whole or in part from:
and seek a refund, credit or invoice adjustment, you must comply with the notice
1. The act, default or omission of any person or entity, other than FedEx, including
provisions in Invoice Adjustments/Overcharges in the Billing section. FedEx is
those of any local, state or federal government agencies.
not liable for any refund, credit or adjustment unless you comply with those
2. The nature of the shipment, including any defect, characteristic or inherent vice
notice provisions.
of the shipment.
22. Shipments of any plants and plant materials, ostrich or emu eggs, or live fish.
3. The shippers violation of, or failure to comply with, any of the terms and
23. Damage to computers, or any components thereof, or any electronic equipment
conditions contained in this tariff, as amended from time to time, including,
when shipped in any packaging other than:
but not limited to, the improper and insufficient packing, securing, marking and
a. T he manufacturers original packaging, which is undamaged and has retained
labeling of shipments, use of an account number not in good credit standing, or
a good, rigid condition.
failure to provide complete and accurate information, including, but not limited
b. P ackaging that is in accordance with the FedEx packaging guidelines available
to, descriptions of cargo, addresses, etc.
online at fedex.com/packaging.
4. Public enemies, criminal acts of any person(s) or entities, including, but not
c. F edEx laptop packaging, for shipments of laptop computers.
limited to, acts of terrorism, public authorities acting with actual or apparent
d. F edEx small electronic device packaging, for shipments of cell phones,
authority, authority of law, local disputes, civil commotions, hazards incident to
handheld computers, MP3 players and similar items.
a state of war, weather conditions (as determined solely by FedEx), disruptions
e. F edEx tablet packaging, for shipments of tablet computers.
in FedEx SameDay City transportation networks (as determined solely by
24. Packaging of a shipment, including failure to comply with the provisions of this
FedEx), strikes or anticipated strikes (of any entity, including, but not limited
tariff regarding packaging, or our provision of packaging, advice, assistance
to, other carriers, vendors or suppliers), labor disruptions or shortages caused
or guidance on the appropriate packaging of shipments unless such advice,
by pandemic conditions or other public health event or circumstances, natural
assistance or guidance has been approved in writing by FedEx Packaging Design
disasters (earthquakes, floods and hurricanes are examples of natural disasters),
and Development and the writing expressly accepts liability in the event of a
conditions that present a danger to FedEx personnel, and disruption or failure
damaged shipment. FedEx reserves the right to request a shipper to submit
of communication and information systems (including, but not limited to,
a representative sampling of the packaging for inspection and testing. If the
FedEx systems).
shipper fails to comply with our request to inspect and test the packaging, or
5. Damage or loss of articles packaged and sealed by the sender or by person(s)
the sampling fails FedEx testing, FedEx will not be liable for any damages due
acting at the senders direction, provided the seal is unbroken at the time of
to improper packaging. FedEx may issue written notice to you if you repeatedly
delivery, the shipment retains its basic integrity, and the recipient accepts the
fail to adhere to FedEx packaging requirements due to your pattern or practice of
shipment without noting the damage on the delivery record.
insufficient packaging. Claims for damage or loss associated with an identified
6. Erasure of information or data, or loss or irretrievability of information or data,
pattern or practice of insufficient packaging will be denied. Any such claim filed
including but not limited to information or data stored on magnetic tapes,
related to your shipments will not be paid, regardless of which party files the
files or other storage media, or erasure or damage of photographic images
claim, unless the claimant can establish that the loss or damage did not result
or soundtracks.
from a failure to use proper packaging. FedEx will continue to deny such claims
7. The loss of any personal or financial information including, but not limited to,
until we determine that you have ceased the pattern or practice of failing to
social security numbers, dates of birth, drivers license numbers, credit card
adhere to the packaging requirements. Nothing in this paragraph is intended to
numbers and financial account information.
limit FedExs right to deny a claim where the shipment in dispute is found to have
8. Our inability to provide a copy of the delivery record or a copy of the signature
improper packaging. At the sole discretion of FedEx, FedEx may require a shipper
obtained at delivery.
of packages classified as Oversize, as defined in the Rates section of the FedEx
9. Failing to deliver or to meet our delivery commitment for any shipments with an
Service Guide, to submit a representative sampling of the oversize packaging for
incomplete or incorrect address. (See the Undeliverable Shipments section.)
inspection and testing. If the shipper fails to comply with our request to inspect
10. Failing to deliver or not attempting to deliver a shipment on the scheduled
and test oversize packaging or the sampling fails FedEx testing, FedEx will not be
delivery day or time, if the shipper or recipient requested a later delivery or
liable for any damage to shippers oversize packages.
informed FedEx that the recipient location is closed or unavailable to accept
25. FedEx does not provide protective services for transportation of perishable
delivery on the originally scheduled delivery day or time.
commodities or of commodities requiring protection from heat or cold. Such
11. Failing to obtain the signature option requested for shipments using FedEx
commodities will be accepted for transportation solely at the shippers risk for
Delivery Signature Options. (See the Delivery Signature Options section.)
loss of value or damage occasioned by exposure to heat or cold, or the inherent
12. Shipments released without obtaining a signature at residential addresses.
vice of such perishable commodities. Shipments containing perishable articles
(See the Delivery Signature Options and Pickup and Delivery sections.)
must be packaged for a minimum transit time of at least 12 hours greater than
13. Shipments released without obtaining a signature at nonresidential addresses
the shipments delivery commitment time.
when release has been authorized by the shipper or recipient. (See the Delivery
26. The failure to provide any services or service options where our records do not
Signature Options section.)
reflect that the services or service options were selected by the shipper.
Prohibited Items delivered within our primary service areas when requested by the sender, recipient or
You are prohibited from tendering the following items for shipment, and you agree not third-party payer within 18 months of the shipping date. We assume no liability for
to do so: our inability to provide a record of the proof of delivery. We assume no liability for our
1. Money, cash, coins, currency, paper money and negotiable instruments inability to provide documentation of the proof-of-delivery phone call for FedEx SameDay
equivalent to cash, such as endorsed stocks, bonds and cash letters. City service.
2. All live animals. (Edible seafood, such as live lobsters, crabs or other types of C. When available, we may also provide an image of the signature proof of delivery.
fish and shellfish for human consumption, is acceptable, provided the shipper We will, when available and when requested by the sender, recipient or third-party
is in compliance with all local, state, and federal laws.) payer, provide an image of the recipients signature along with other delivery information
3. Animal carcasses, except as provided in the Animal Carcasses section. (This that is available in electronic form.
restriction does not apply to properly packaged meat or poultry products D. For FedEx SameDay City service, we will, if requested, email the shipper to provide
intended for human consumption.) the time of delivery and name of the person who received the delivery. Two attempts are
4. Human corpses, human organs or body parts, human and animal embryos, or made to contact the shipper within two hours of delivery. If unsuccessful, FedEx has no
cremated or disinterred human remains. further obligation to the customer with respect to proof of performance.
5. Shipments that require us to obtain a local, state or federal license for their
transportation.
Rate Quotations
6. Shipments that may cause damage or delay to equipment, personnel or other Rates and service quotations by FedEx employees and agents are estimates and will be
shipments. based upon information the shipper provides, but final rates and service may vary based
7. Items resembling a bomb, hand grenade or other explosive or incendiary device. upon the shipment actually tendered and the application of this tariff. Any conflict or
This includes, but is not limited to, inert products such as novelty items, training inconsistency between the FedEx Service Guide and other written or oral statements
aids and works of art. or quotes (except those found in a FedEx SameDay City agreement) concerning the
8. Lottery tickets and gambling devices where prohibited by law. rates, features of service, and terms and conditions applicable to FedEx SameDay City
9. Waste material (including any hazardous waste or any material intended to be service will be controlled by the FedEx Service Guide, as modified, amended, changed
recycled), or any material defined as a hazardous substance. This includes, or supplemented. We are not liable for, nor will any adjustment, refund or credit of
but is not limited to, used hypodermic needles or syringes transported for any kind be made, as a result of any discrepancy in any rate or service quotation made
sterilization, recycling, disposal or for any other purpose, or other medical waste. prior to tender of the shipment and the rates, and other charges that we invoice to you.
10. Infectious human or animal cells, tissue, bodily fluids, blood, blood products, Rates quoted will vary depending on whether (1) the shipper is a FedEx account holder
plasma, or any other material derived from human or animal blood whether in and (2) the shipper has discounts applied to his or her account.
liquid or solid form; biohazards; regulated or non-regulated diagnostic cultures, Shippers will be quoted FedEx Standard List Rates if they have a valid FedEx
specimens or samples, whether infectious or non-infectious; used health care account, do not have discounts applied to their account and if they charge their
products as defined in Title 49 of the Code of Federal Regulations; and any shipping to their account.
materials regulated as UN 2814, UN 2900, and UN 3291. Shippers will be quoted Account-Specific Rates if they have a valid FedEx
11. Hazardous materials, except as provided in the Hazardous Materials section. account, have discounts applied to their account and if they charge their shipping
12. Inhalation hazards. to their account.
13. Shipments that are wet, leaking or emit an odor of any kind. For the most current information regarding areas served and delivery commitments,
14. Live insects. check online at fedex.com/samedaycity or contact FedEx SameDay City Customer Service
15. Shipments or commodities that are prohibited by applicable local, state or at 1.800.399.5999.
federal law.
16. Counterfeit goods, including, but not limited to, goods under a trademark that Refusal or Rejection of Shipments
is identical to or substantially indistinguishable from a registered trademark, We reserve the right to refuse, hold or return any shipment and may do so at our sole
without the approval or oversight of the registered trademark owner (also discretion and without liability to us. We will execute that right when (but not limited
commonly referred to as fake goods or knock-offs). to cases in which): (1) the shipment may cause damage or delay to other shipments,
17. Alcoholic beverages. property or personnel; (2) the shipment is likely to sustain damage or loss in transit
18. Tobacco and tobacco products, including but not limited to cigarettes, cigars, because of improper packaging or otherwise; (3) the shipment contains any prohibited
loose tobacco, smokeless tobacco, hookah or shisha. items; (4) the account of the person or entity responsible for payment is not in good
19. Marijuana, as defined by U.S. federal law, 21 U.S.C. 802(16), including marijuana credit standing; or (5) when acceptance of the shipment may jeopardize our ability
intended for recreational or medicinal use; any product that contains any amount to provide service to other customers. We have no liability whatsoever for refusal or
of tetrahydrocannabinols (THC), except as set out in 21 CFR 1308.35; and rejection of shipments.
synthetic cannabinoids.
20. Fireworks. Return Options
21. Containers of liquids with a volume exceeding 8 gallons (32 liters) or 70 lbs. in weight. A. In the event a shipment is undeliverable, the shipment will be stored overnight and
22. Firearms (whether assembled or disassembled). delivery reattempted the next day. If after the second delivery attempt the shipment
23. Briefcases, luggage, garment bags, aluminum cases, plastic cases or other items is still not able to be delivered, the shipment will be stored overnight and returned to
when not enclosed in outer packaging, or other general shipping containers. the shipper on the third day. The foregoing notwithstanding, if the shipper desires the
24. Waste batteries or batteries being shipped for recycling or disposal, including shipment to be returned on the same day, Same-Day Return To Sender may be selected
damaged or defective batteries. at time of tender for a fee. Once selected any undeliverable shipment will be returned
Notwithstanding any other provision of the FedEx Service Guide, we are not liable to the origin location the same day. For applicability of requests for returns, refer to the
for delay of, loss of or damage to a shipment of any prohibited item. The shipper agrees Same-Day Return to Sender section of this tariff. FedEx SameDay City return options
to indemnify FedEx for any and all costs, fees and expenses FedEx incurs as a result of are subject to all other terms and conditions provided in the FedEx SameDay City claims
the shippers violation of any local, state or federal laws or regulations or from tendering regulations, and as a whole, the tariff. The contents of a return shipment are subject to
any prohibited item for shipment. the same restrictions and prohibited-item limitations as the original shipment.
B. Return to Sender must be selected at the time of order entry for return authorization
Proof of Delivery if not delivered same day. The contents of a return shipment are subject to the same
A. Verification of Delivery. Shippers may obtain proof of shipment delivery, including restrictions and prohibited-item limitations as the original shipment. FedEx shall not be
delivery date, online at fedexsameday.com or by calling FedEx SameDay Customer liable for any damage to a shipment or claim arising out of the use of a return to sender
Service at 1.800.399.5999. There is no additional charge for this service. option unless the shipment was lost during shipment or there was visible damage noted
B. We will, when available, provide proof-of-delivery information for shipments by the driver at time of delivery. FedEx shall not be liable for any concealed damage
Signature Releases
A. Shipments with a declared value of less than US$500 may be delivered and released
without obtaining a signature when the sender has authorized a release or, at our sole
option, upon oral or written instruction from the sender or recipient. We may authorize
shipments released without signature to those with accounts in good credit standing
and to those who otherwise have established a satisfactory payment history. We also
reserve the right to release shipments at residential delivery locations without obtaining
a signature, provided that none of the restrictions below apply.
B. At our sole discretion, some shipments may not be released without a delivery
signature even when release is authorized, including, but not limited to:
1. Damaged shipments.
2. Hazardous materials shipments, except those with dry ice as the only hazardous
materials in the shipment.
3. Shipments billed to an invalid or missing credit card number.
4. One or more packages in a multiple-piece shipment if all packages cannot be
safely released.
5. The delivery location or circumstances are unsuitable for release without
signature as determined at our sole discretion.
C. At our sole discretion, shipments having a declared value of US$500 or greater may
not be released without a signature even where the release is otherwise authorized.
Index
For in-depth information about FedEx services and how to ship, go to fedex.com/serviceguide.
To search fedex.com/serviceguide, select Search.
Index
C (cont.)
Cash (Payment Option) .............................................................................................................. 19 Declared Value and Limits of Liability (Terms and Conditions) ................... 137, 152, 167, 181
Catalogs, Shipping via International MailService ..................................................................... 5 Declared Value Charge ...................................................................... 59, 61, 100, 102, 113, 119
CDs, Shipping via International MailService ............................................................................. 5 Declared Value Shipment Form, Ground .................................................................................. 16
Cellphones, Packaging for ........................................................................................................ 15 Definitions (Terms and Conditions) ............................................................... 132, 146, 162, 178
Certificate of Origin ................................................................................................................... 16 Delicate Shipments, Custom Critical ......................................................................................... 7
Change of Air Waybill Charge ........................................................................................ 114, 118 Delivery Area Surcharge ................................................................................................. 114, 119
Charges. See Fees; Rates Delivery Fees ............................................................................... 59, 6162, 100, 102, 113128
Charters ....................................................................................................................................... 7 Delivery Manager ...................................................................................................... 11, 113, 121
Checks (Payment Option) .......................................................................................................... 19 Delivery Notice .......................................................................................................... 11, 113, 121
Choose a Service ................................................................................................................... 210 Delivery Reattempt Charge ............................................................................................. 114, 119
Claims (Terms and Conditions) ...................................................................... 135, 150, 165, 180 Delivery Reattempt Charge (SameDay) ............................................................................. 59, 62
Call 1.800.GoFedEx 1.800.463.3339 and say claims Delivery Reattempts ........................................................................................................ 114, 120
Clearance Entry Fee ................................................................................................................ 117 Delivery Services
Clinical Samples, How to Pack ................................................................................................. 14 International Freight ......................................................................................................... 89
C.O.D. See Collect on Delivery (C.O.D.); Collect on Delivery (C.O.D.) Service International Package ....................................................................................................... 45
(Terms and Conditions); Ground C.O.D.; Ground Electronic C.O.D. (E.C.O.D.) U.S. Freight ....................................................................................................................... 67
Collect on Delivery (C.O.D.) U.S. Package ..................................................................................................................... 23
Applicable Services and Fees .................................................................................. 113, 121 Delivery Signature Options
Service Description ............................................................................................................ 12 Applicable Services and Fees ............................................................................ 62, 113, 122
Collect on Delivery (C.O.D.) Service (Terms and Conditions) ................................ 136, 150, 166 Description .......................................................................................................................... 11
Commercial Invoice ................................................................................................................... 16 Delivery Signature Options (Terms and Conditions) ..................................... 138, 153, 168, 182
Commuter Airline Transfer Fee (SameDay) .............................................................................. 59 Dimensional Weight ....................................................................................................... 114, 120
Compare Services and Rates .................................................................................................... 21 Dimensional Weight (Terms and Conditions) ........................................................ 138, 153, 168
Computers, How to Pack .......................................................................................................... 14 Direct Signature Required .............................................................................................. 113, 122
Computers, Packaging for ......................................................................................................... 15 Direct-Distribution Services ........................................................................................................ 9
Confirmation of Delivery ..................................................................................................... 12, 18 Documentation, Shipment ........................................................................................................ 16
Consolidated Shipments ............................................................................................................. 9 Door Tags ................................................................................................................................... 11
Contents ....................................................................................................................................... 1 Online: fedex.com/options
Control Delivery ......................................................................................................... 11, 113, 121 Drop Boxes ................................................................................................................................ 17
Controlled Export, International Dropoff Shipments .................................................................................................................... 17
Applicable Services and Fees .................................................................................. 113, 123 Online: fedex.com/dropoff
Description .......................................................................................................................... 12 Duties and Taxes ............................................................................................................. 114, 120
Convenient Delivery Options, Home Delivery .......................................................... 11, 113, 123 Duties and Taxes (Terms and Conditions) ...................................................................... 153, 175
Countries Served
International Economy, International First and International Priority ........................ 2426
International Economy Freight and International Priority Freight .................................... 27
E
Early-Morning Services. See First Overnight; First Overnight Freight; International First
International Next Flight ............................................................................................ 99102
Economy Services. See International Economy; International Economy Freight
International Premium ...................................................................................................... 105
EDI (Electronic Data Interchange) ............................................................................................. 19
Courier Pickup Charge ..................................................................................................... 113, 121
EEI (Electronic Export Information) .................................................................. 16, 100, 113, 120
Credit Card (Payment Option) ................................................................................................... 19
Electronic C.O.D. (E.C.O.D.), Ground
Credit Terms (Terms and Conditions) ............................................................. 136, 150, 167, 181
Applicable Services and Fees .................................................................................. 113, 123
Currency Conversion Fee ................................................................................................ 114, 118
Description .......................................................................................................................... 12
Custom Critical ............................................................................................................................ 7
Electronic Data Interchange (EDI) ............................................................................................. 19
Call 1.800.762.3787
Electronic Export Information (EEI) .................................................................. 16, 100, 113, 120
Customer Service
Electronic Funds Transfer (Payment Option) ............................................................................ 19
Call 1.800.GoFedEx 1.800.463.3339
Electronics, Packaging for ......................................................................................................... 15
Customize Delivery to a Residence .......................................................................................... 11
Email Return Label
Customs Clearance .......................................................................................... 12, 114, 116118
Applicable Services and Fees .................................................................................. 113, 122
Customs Clearance (Terms and Conditions) .................................................................. 151, 175
Description .......................................................................................................................... 10
Emergency Shipments. See Custom Critical; International Next Flight; SameDay;
D SameDay City; SameDay Freight
Dangerous Goods (Express) Envelopes ............................................................................................................................... 2, 15
Applicable Services and Fees .................................................................................. 113, 118 Environmental Information ....................................................................................................... 15
Description .......................................................................................................................... 13 Online: fedex.com/social-responsibility
Documentation ................................................................................................................... 16 Evening Delivery Fee (SameDay) .............................................................................................. 61
How to Pack ........................................................................................................................ 14 Evening Delivery Fee (Terms and Conditions) ........................................................................ 182
Pickup Scheduling .............................................................................................................. 13 Evening Home Delivery ..................................................................................................... 11, 123
Online: fedex.com/dangerousgoods Excess Mileage Fee (SameDay) ......................................................................................... 59, 61
Call 1.800.GoFedEx 1.800.463.3339 and say dangerous goods Expanded Service International Air Waybill ............................................................................ 16
Call 1.901.434.3200 outside the U.S. Export AgentFile ................................................................................................................ 16, 120
Dangerous Goods (Terms and Conditions) ..................................................................... 137, 151 Export Control Laws (Terms and Conditions) ......................................................................... 154
Date Certain Home Delivery ............................................................................................. 11, 123 Export Documentation ............................................................................................................... 16
Deaf, Telecommunications Device for the Export Rates (From the U.S.) ....................................................... 6582, 99100, 103, 105, 112
Call 1.800.238.4461 Export Services (From the U.S.) ..................................................................................... 45, 89
Index
E (cont.)
Express Billable Stamps ........................................................................................................... 10 Extended Service Area Pickup Fee ................................................................................. 114, 121
Express Documentation ............................................................................................................ 16 Extra-Large Packages (Terms and Conditions) ............................................................... 139, 154
Express Drop Boxes ................................................................................................................... 17 Extra Services Charge ..................................................................................................... 113, 121
Express Freight Services, International
Dangerous Goods ............................................................................................... 13, 113, 118
Documentation ................................................................................................................... 16
F
Fee Changes in 2017 ................................................................................................................. 22
Fees and Other Shipping Information ...................................................................... 113128
Online: fedex.com/us/shipping-rates
Rate Calculation ................................................................................................................. 23
Fees .............................................................................................. 59, 6162, 100, 102, 113128
Services ............................................................................................................................. 89
Find Your Rate ................................................................................................................... 20128
U.S. Export Rates ...................................................................................................... 103, 105
Firearms (Terms and Conditions) .................................................................................... 139, 168
U.S. Import Rates ............................................................................................................. 104
First Overnight
Zones ..................................................................................................................... 27, 28, 105
Fees and Other Shipping Information ...................................................................... 113128
Online: fedex.com/internationalfreight
Rates ............................................................................................................................. 2957
Express Freight Services, U.S.
Rates, One Rate Pricing ..................................................................................................... 63
Dangerous Goods ............................................................................................... 13, 113, 118
Service Description .............................................................................................................. 2
Documentation ................................................................................................................... 16
First Overnight Freight
Fees and Other Shipping Information ................................................................ 59, 113128
Fees and Other Shipping Information ...................................................................... 113128
Rate Calculation ................................................................................................................. 23
Rates ................................................................................................................................... 64
Rates ............................................................................................................................. 58, 64
Service Description .............................................................................................................. 6
Services ................................................................................................................................. 6
Flat-Rate International Shipping ................................................................................................ 4
Online: fedex.com/usfreight
Flat-Rate LTL Freight Shipping .................................................................................................... 7
Express Freight US Airbill ......................................................................................................... 16
Flat-Rate Pricing, U.S. ............................................................................................................... 63
Express Multiweight
Flowers, How to Pack ............................................................................................................... 14
Description ............................................................................................................................ 7
Framed Art, Packaging for ........................................................................................................ 15
U.S. Export Rates ................................................................................................................ 82
Freight Box, FedEx ....................................................................................................................... 7
U.S. Import Rates ............................................................................................................... 98
Freight Documentation (LTL) ..................................................................................................... 16
U.S. Rates ..................................................................................................................... 5657
Freight Economy (LTL) .................................................................................................................. 7
Express On-Call Pickup Charge ....................................................................................... 113, 121
Freight, FedEx .............................................................................................................................. 7
Express Package Services, International
Call 1.866.393.4585
Canada Rates ............................................................................................. 6768, 82, 83, 98
Freight Packaging Resources (LTL) ................................................................................. 7, 1415
Dangerous Goods ............................................................................................... 13, 113, 118
Online: fedex.com/packagingfreight
Documentation ................................................................................................................... 16
Freight Priority (LTL) ..................................................................................................................... 7
Fees and Other Shipping Information ..................................................... 100, 102, 113128
Freight Services, International ................................................................................................ 89
Mexico Rates .................................................................................................... 69, 82, 84, 98
Online: fedex.com/internationalfreight
Puerto Rico Rates ................................................................................................... 6566, 82
See also Custom Critical; Express Freight Services, International; Freight, FedEx;
Rate Calculation ................................................................................................................. 23
Trade Networks
Services ............................................................................................................................. 45
Freight Services, U.S. .............................................................................................................. 67
U.S. Export Rates ........................................................................................... 6582, 99100
Online: fedex.com/usfreight
U.S. Import Rates ........................................................................................ 8398, 101102
See also Custom Critical; Express Freight Services, U.S.; Freight, FedEx; Trade Networks
Zones ....................................................................................................................... 2426, 28
Fuel Surcharge ..................................................................................................... 59, 62, 114, 123
Online: fedex.com/internationalpackages
Fuel Surcharge (Terms and Conditions) ......................................................... 139, 154, 169, 182
Express Package Services, U.S.
Dangerous Goods ............................................................................................... 13, 113, 118
Documentation ................................................................................................................... 16 G
Fees and Other Shipping Information ................................................................ 59, 113128 Global Returns ........................................................................................................................... 10
Rate Calculation ................................................................................................................. 23 Global Trade Manager ................................................................................................................ 9
Rates ....................................................................................................................... 2959, 63 Golf Bags and Clubs, Packaging for ......................................................................................... 15
Services ............................................................................................................................. 23 Ground (U.S.)
Online: fedex.com/uspackages Fees and Other Shipping Information ...................................................................... 113128
Express Package US Airbill ....................................................................................................... 16 Rates ......................................................................................................................... 106111
Express Saver Service Description .............................................................................................................. 3
Fees and Other Shipping Information ...................................................................... 113128 Ground Alternate Address Pickup .................................................................................. 113, 122
Rates ................................................................................................................ 2949, 5657 Ground Barcode Labels ............................................................................................................. 16
Rates, One Rate Pricing ..................................................................................................... 63 Ground Call Tag
Service Description .............................................................................................................. 3 Applicable Services and Fees .................................................................................. 113, 122
ExpressTag Description .......................................................................................................................... 10
Applicable Services and Fees .................................................................................. 113, 122 Ground C.O.D.
Description .......................................................................................................................... 10 Applicable Services and Fees .................................................................................. 113, 122
Express Terms and Conditions Description .......................................................................................................................... 12
International .............................................................................................................. 145160 Ground COLLECT ....................................................................................................................... 19
U.S. ............................................................................................................................ 131144 Ground Declared Value Shipment Form ................................................................................... 16
See also Ground Tariff; SameDay City Tariff Ground Documentation ............................................................................................................. 16
Extended Service Area Delivery Fee .............................................................................. 114, 121 Ground Electronic C.O.D. (E.C.O.D.)
Applicable Services and Fees .................................................................................. 113, 123
Description .......................................................................................................................... 12
Index
G (cont.)
Ground, International Service to Canada Indirect Signature Required .............................................................................................. 11, 122
Documentation ................................................................................................................... 16 Industry Solutions ..................................................................................................................... 12
Fees and Other Shipping Information ...................................................................... 113128 Inside Delivery Charge .................................................................................................... 113, 124
Northern Canada Surcharge .................................................................................... 114, 126 Inside Pickup Charge ....................................................................................................... 113, 124
Rate Calculation ................................................................................................................. 28 InSight (Tracking) ....................................................................................................................... 18
Rates ................................................................................................................................. 112 Inspection of Shipments (Terms and Conditions) ................................. 139, 154, 169, 175, 182
Service Description .............................................................................................................. 5 International Air Waybill ........................................................................................................... 16
Zones ................................................................................................................................... 28 International Air Waybill, Expanded Service ........................................................................... 16
Ground International Shipment Label ...................................................................................... 16 International Airport-to-Airport .................................................................................................. 8
Ground Multiweight .................................................................................................. 3, 5, 56, 125 International Broker Select
Ground On-Call Pickup Charge ....................................................................................... 113, 124 Applicable Services and Fees .................................................................................. 114, 118
Ground Package Returns Program ............................................................................................ 10 Description .......................................................................................................................... 12
Ground Services, U.S. Documentation ................................................................................................................... 16
Documentation ................................................................................................................... 16 International Controlled Export
Fees and Other Shipping Information ...................................................................... 113128 Applicable Services and Fees .................................................................................. 113, 123
Hazardous Materials .......................................................................................... 13, 113, 124 Description .......................................................................................................................... 12
Rate Calculation ................................................................................................................. 23 International Destinations By Service
Rates ......................................................................................................................... 106111 International Economy, International First and International Priority ........................ 2426
Service Description .............................................................................................................. 3 International Economy Freight and International Priority Freight .................................... 27
See also SmartPost International Next Flight ............................................................................................ 99102
Ground Tariff .................................................................................................................... 161176 International Premium ...................................................................................................... 105
See also Express Terms and Conditions; SameDay City Tariff International Direct Economy Ocean .......................................................................................... 9
Ground Unauthorized Package Charge ........................................................................... 114, 124 International Direct Priority Ocean ............................................................................................. 9
Ground Weekly Pickup Fee ............................................................................................. 113, 124 International DirectDistribution: Air and Ocean ........................................................................ 9
Guarantee, Money-Back ............................................................................................................. 3 International DirectDistribution: Surface ................................................................................... 9
Guarantee, Money-Back (Terms and Conditions) ......................................... 140, 155, 171, 184 International Economy
Fees and Other Shipping Information ...................................................................... 113128
H Rates ............................................................................................................................. 6598
Service Description .............................................................................................................. 5
Hand Carry Fee (International Next Flight) .................................................................... 100, 102
Zones ....................................................................................................................... 2426, 28
Hawaii
International Economy DirectDistribution .................................................................................. 9
Express Package Rates .......................................................................................... 5055, 57
International Economy Freight
Ground and Home Delivery Rates ........................................................................... 109111
Fees and Other Shipping Information ...................................................................... 113128
One Rate Pricing ................................................................................................................. 63
Rates ......................................................................................................................... 103104
Pickup or Delivery Fee (SameDay) ..................................................................................... 59
Service Description .............................................................................................................. 8
Hazardous Materials (Ground)
Zones ............................................................................................................................. 27, 28
Applicable Services and Fees .................................................................................. 113, 124
International Express Freight ...................................................................................................... 8
Description .......................................................................................................................... 13
International First
Pickup Scheduling .............................................................................................................. 13
Fees and Other Shipping Information ...................................................................... 113128
Online: fedex.com/hazardousmaterials
Rates ........................................................................... 6570, 7274, 76, 78, 8093, 9598
Call 1.800.GoFedEx 1.800.463.3339 and say hazardous materials
Service Description .............................................................................................................. 4
Hazardous Materials (Terms and Conditions) ................................................................ 169, 182
Zones ....................................................................................................................... 2426, 28
Healthcare Solutions ................................................................................................................. 12
International Freight Services ................................................................................................. 89
High-Security Shipments, Custom Critical ................................................................................. 7
Online: fedex.com/internationalfreight
Hold and Ship Charge (SameDay) ...................................................................................... 59, 62
See also Custom Critical; Express Freight Services, International; Freight, FedEx;
Hold at Location ........................................................................................................................ 11
Trade Networks
Holiday or Weekend Delivery Charge (International Next Flight) ................................. 100, 102
International Ground to Canada
Holiday Pickup or Delivery Charge (SameDay) .................................................................. 59, 62
Documentation ................................................................................................................... 16
Home, Customize Delivery to a ................................................................................................ 11
Fees and Other Shipping Information ...................................................................... 113128
Home Delivery
Northern Canada Surcharge .................................................................................... 114, 126
Convenient Delivery Options .............................................................................. 11, 113, 123
Rate Calculation ................................................................................................................. 28
Fees and Other Shipping Information ...................................................................... 113128
Rates ................................................................................................................................. 112
Rates ........................................................................................................ 106107, 109110
Service Description .............................................................................................................. 5
Service Description .............................................................................................................. 3
Zones ................................................................................................................................... 28
Home Delivery (Terms and Conditions) .................................................................................. 168
International MailService ........................................................................................................... 5
How to Pack ........................................................................................................................ 1415
International Next Flight
Online: fedex.com/packaging; fedex.com/packagingfreight
Fees and Other Shipping Information ...................................................................... 100, 102
How to Track the Status of a Shipment ................................................................................... 18
Rates ........................................................................................................................... 99102
Service Description .............................................................................................................. 4
I International Out-of-Delivery-Area Surcharge ............................................................... 114, 124
IATA (023) Air Waybill ................................................................................................................. 8 International Out-of-Pickup-Area Surcharge .................................................................. 114, 124
IATA Neutral Air Waybill ............................................................................................................ 8 International Package Services .............................................................................................. 45
Import Rates (to the U.S.) .......................................................................... 8398, 101102, 104 Online: fedex.com/internationalpackages
See also Express Package Services, International; Ground, International Service to Canada
Index
I (cont.)
International Premium Money Orders (Payment Option) .............................................................................................. 19
Fees and Other Shipping Information ...................................................................... 113128 Multiple-Piece Shipments .............................................................................................. 114, 125
Rates ................................................................................................................................. 105 See also Multiweight, Express; Multiweight, Ground
Service Description .............................................................................................................. 8 Multiweight, Express .................................................................................................................. 7
Zones ................................................................................................................................. 105 U.S. Export Rates ................................................................................................................ 82
International Priority U.S. Import Rates ............................................................................................................... 98
Fees and Other Shipping Information ...................................................................... 113128 U.S. Rates ..................................................................................................................... 5657
Rates ............................................................................................................................. 6598 Multiweight, Ground ................................................................................................. 3, 5, 56, 125
Service Description .............................................................................................................. 4
Zones ....................................................................................................................... 2426, 28
International Priority DirectDistribution ..................................................................................... 9
N
New Customer Information
International Priority DirectDistribution Freight ......................................................................... 9
Online: fedex.com/new
International Priority Freight
Next Flight, International .............................................................................................. 4, 99102
Fees and Other Shipping Information ...................................................................... 113128
Next-Business-Day Delivery. See 1Day Freight; First Overnight; First Overnight Freight;
Rates ......................................................................................................................... 103104
International First; Priority Overnight; Standard Overnight
Service Description .............................................................................................................. 8
Non-Waiver (Terms and Conditions) ............................................................. 133, 147, 162, 178
Zones ............................................................................................................................. 27, 28
Northern Canada Surcharge ........................................................................................... 114, 126
International Service Conditions (Terms and Conditions) ..................................................... 175
Northern Canada Surcharge (Terms and Conditions) ............................................................ 176
International Shipping Information ............................................................................................ 9
Invalid or Missing Account Number Fee ........................................................................ 114, 125
Invoice Processing ..................................................................................................................... 19 O
iPhone, FedEx Mobile for .......................................................................................................... 18 Ocean Distribution ...................................................................................................................... 9
Ocean Freight Forwarding ........................................................................................................... 9
L Office Depot and OfficeMax Locations, ShipSite at ............................................................... 17
Office Print and Ship Centers ............................................................................................. 15, 17
Labels
Office Shipping Services ................................................................................................. 2, 6062
Creating Shipping Labels ................................................................................................... 16
On Demand Care ............................................................................................................. 113, 123
Ground Barcode Labels ...................................................................................................... 16
On-Call Pickup Charge, Express ...................................................................................... 113, 121
International Ground Shipment Label ............................................................................... 16
On-Call Pickup Charge, Ground ...................................................................................... 113, 124
LTL Freight ........................................................................................................................... 15
One Rate Pricing ........................................................................................................................ 63
Mobile Shipping Labels ..................................................................................................... 18
Online Account Management ................................................................................................... 19
Packing Tips ........................................................................................................................ 14
Online Billing ............................................................................................................................. 19
Return Shipping Labels ...................................................................................................... 10
Online Resources ........................................................................................................ Back Cover
Online: fedex.com/createlabels; fedex.com/returnsolutions
Online: fedex.com
Laptop Computers, Packaging for ............................................................................................ 15
Opening an Account
Legal-Size Envelope .................................................................................................................. 15
Online: fedex.com/new
Less-Than-Truckload (LTL) Freight Delivery .................................................................... 7, 1415
Call 1.800.GoFedEx 1.800.463.3339 and say new account setup
Letter-Size Envelope .................................................................................................................. 15
Optional Service Fees ............................................................................................ 113, 115128
Liabilities Not Assumed (Terms and Conditions) .......................................... 139, 154, 169, 183
Out-of-Delivery-Area Surcharge, International .............................................................. 114, 124
Limitations on Legal Actions (Terms and Conditions) .................................. 140, 155, 170, 184
Out-of-Pickup-Area Surcharge, International ................................................................. 114, 124
Live Animals (Terms and Conditions) ..................................................................................... 155
Outside Delivery Area Pickup or Delivery Fee (SameDay) ...................................................... 59
Locations .................................................................................................................................... 17
Overnight Delivery. See 1Day Freight; First Overnight; First Overnight Freight;
Online: fedex.com/dropoff
International First; Priority Overnight; Standard Overnight
LTL (Less-Than-Truckload) Freight Delivery .................................................................... 7, 1415
Oversize Charge .............................................................................................................. 114, 126
Luggage, Packaging for ............................................................................................................. 15
Oversize Package Charge (SameDay) ................................................................................. 59, 62
Oversize Packages (Terms and Conditions) ............................................................................ 141
M Overview of Services ............................................................................................................ 219
MailService, International .......................................................................................................... 5 Overweight Packages (Terms and Conditions) ....................................................................... 141
Manage Delivery ....................................................................................................... 11, 113, 121
Manage Your Account .............................................................................................................. 19
Online: fedex.com/accountmanagement
P
Package and Freight Pickup Fees
Mechanical Parts, How to Pack ............................................................................................... 14
Express On-Call ......................................................................................................... 113, 121
Metro Charge (SameDay) ......................................................................................................... 59
Extended Service Area ............................................................................................. 114, 121
Metro Service Area Delivery Fee ................................................................................... 114, 125
Ground Alternate Address ....................................................................................... 113, 122
Metro Service Area Pickup Fee ...................................................................................... 114, 125
Ground On-Call ......................................................................................................... 113, 124
Mexico
Ground Weekly ......................................................................................................... 113, 124
Express Freight Rates, U.S. Export .......................................................................... 103, 105
Inside ......................................................................................................................... 113, 124
Express Freight Rates, U.S. Import .................................................................................. 104
International Out-of-Pickup-Area ............................................................................. 114, 124
Express Package Rates, U.S. Export ............................................................................ 69, 82
International Premium .............................................................................................. 113, 126
Express Package Rates, U.S. Import ............................................................................ 84, 98
Metro Service Area .................................................................................................. 114, 125
Minimum Billable Weight for Express Packaging ......................................................... 114, 125
Residential ................................................................................................................ 114, 127
Missing or Invalid Account Number Fee ........................................................................ 114, 125
Return ........................................................................................................................ 113, 127
Mobile Devices, Tracking Shipments From .............................................................................. 18
SameDay ............................................................................................................................. 59
Mobile Shipping ........................................................................................................................ 18
SameDay City................................................................................................................ 6162
Money-Back Guarantee .............................................................................................................. 3
Saturday .................................................................................................................... 113, 128
Money-Back Guarantee Policy (Terms and Conditions) ............................... 140, 155, 171, 184
192 fedex.com 1.800.GoFedEx 1.800.463.3339
Contents E Services E Rates E Terms E Index E
Index
P (cont.)
Package Consolidators (Terms and Conditions) ..................................................... 141, 156, 172 Postal Codes and Telephone Numbers (Terms and Conditions) ........................................... 176
Package Design and Testing Resources .................................................................................. 14 Premium, International
Package Dropoff ........................................................................................................................ 17 Fees and Other Shipping Information ...................................................................... 113128
Online: fedex.com/dropoff Rates ................................................................................................................................. 105
Package Pickup .......................................................................................................................... 11 Service Description .............................................................................................................. 8
Online: fedex.com/pickupanddropoff Zones ................................................................................................................................. 105
See also Saturday Delivery or Pickup Prepare Your Shipment ....................................................................................................... 1417
Package Restrictions, Size and Weight (Terms and Conditions) .................................. 172, 185 Pricing ................................................................................................................................ 20128
Package Returns Program, Ground ........................................................................................... 10 Print Online ................................................................................................................................ 17
Package Services, International ............................................................................................. 45 Print Return Label
Online: fedex.com/internationalpackages Applicable Services and Fees .................................................................................. 113, 123
See also Express Package Services, International; Ground, International Service to Description .......................................................................................................................... 10
Canada Printing Services ........................................................................................................................ 17
Package Services, U.S. ........................................................................................................... 23 Priority Overnight
Online: fedex.com/uspackages Fees and Other Shipping Information ...................................................................... 113128
See also Express Package Services, U.S.; Ground Services, U.S.; Office Shipping Services Rates ............................................................................................................................. 2957
Package Size and Weight Rates, One Rate Pricing ..................................................................................................... 63
Determination for Rate Calculation ................................................................................... 23 Service Description .............................................................................................................. 2
Limit ....................................................................................................................................... 2 Priority Services. See International Priority; International Priority Freight; Priority Overnight
Minimum Billable Weight for Express Packaging .................................................. 114, 125 Prohibited Items (Terms and Conditions) .............................................. 142, 158, 173, 176, 186
Package Tracking/Tracing (Terms and Conditions) ................................................................ 157 Proof of Delivery (P.O.D.) ........................................................................................... 12, 113, 128
Packaging and Marking (Terms and Conditions) .......................................... 141, 157, 172, 185 Proof of Delivery (Terms and Conditions) ............................................................... 143, 174, 186
Packing Resources and Supplies .................................................................................... 7, 1415 Proof of Performance, Verbal (Terms and Conditions) ........................................................... 159
Online: fedex.com/packaging; fedex.com/packagingfreight Proof of Performance, Written (Terms and Conditions) ........................................................ 159
Packing Tips Puerto Rico
LTL Freight ........................................................................................................................... 14 Express Freight Rates ....................................................................................................... 103
Packages ............................................................................................................................. 14 Express Package Rates .......................................................................................... 6566, 82
Padded Mailers ......................................................................................................................... 15
Paks ............................................................................................................................................ 15
Pallet Size and Weight
R
Rate Changes in 2017 ............................................................................................................... 22
Determination for Rate Calculation ................................................................................... 23
Online: fedex.com/us/shipping-rates
Limit ....................................................................................................................................... 8
Rate Information, How to Access ...................................................................................... 2122
Payer Rebilling Fee .......................................................................................................... 114, 126
Rate Quotations (Terms and Conditions) ....................................................... 143, 159, 174, 186
Payment and Invoicing Options ................................................................................................ 19
Rate Tools at fedex.com
Peanuts, Packing ....................................................................................................................... 14
Online: fedex.com/ratefinder
Perishables, How to Pack ......................................................................................................... 14
Rates
Perishables (Terms and Conditions) ............................................................................... 142, 157
Express Freight, U.S. .......................................................................................................... 64
Pharmaceuticals (Terms and Conditions) ...................................................... 142, 157, 173, 185
Express Freight, U.S. Export ..................................................................................... 103, 105
Phone Numbers ........................................................................................................... Back Cover
Express Freight, U.S. Import ............................................................................................. 104
Pickup ......................................................................................................................................... 11
Express Package, U.S. ............................................................................................ 2959, 63
Online: fedex.com/pickupanddropoff
Express Package, U.S. Export ....................................................................... 6582, 99100
Pickup and Delivery (Terms and Conditions) ................................................. 142, 157, 173, 185
Express Package, U.S. Import ..................................................................... 8398, 101102
Pickup and Delivery Reattempt Charge (SameDay) .......................................................... 59, 62
Ground (U.S.) and Home Delivery ............................................................................ 106111
Pickup Attempt (Terms and Conditions) ................................................................................. 185
How to Calculate ................................................................................................................ 23
Pickup Attempt Charge (SameDay) .......................................................................................... 62
International Ground to Canada ...................................................................................... 112
Pickup Fees
International Next Flight ............................................................................................ 99102
Express On-Call ......................................................................................................... 113, 121
International Premium ...................................................................................................... 105
Extended Service Area ............................................................................................. 114, 121
Multiweight ..................................................................................................... 5657, 82, 98
Ground Alternate Address ....................................................................................... 113, 122
One Rate ............................................................................................................................. 63
Ground On-Call ......................................................................................................... 113, 124
Retail ............................................................................................................................... 1, 23
Ground Weekly ......................................................................................................... 113, 124
SameDay Services ........................................................................................................ 5861
Inside ......................................................................................................................... 113, 124
Online: fedex.com/us/shipping-rates
International Out-of-Pickup-Area ............................................................................. 114, 124
Recycling .................................................................................................................................... 15
International Premium .............................................................................................. 113, 126
Online: fedex.com/social-responsibility
Metro Service Area .................................................................................................. 114, 125
Refusal or Rejection of Shipments (Terms and Conditions) ......................... 143, 159, 174, 186
Residential ................................................................................................................ 114, 127
Reroute a Shipment .................................................................................................. 11, 113, 121
Return ........................................................................................................................ 113, 127
Reroute of Shipment Fee ................................................................................................ 113, 126
SameDay ............................................................................................................................. 59
Residential Delivery Charge ........................................................................................... 114, 127
SameDay City................................................................................................................ 6162
Residential Delivery Management ........................................................................... 11, 113, 121
Saturday .................................................................................................................... 113, 128
Residential Delivery Options via Ground ................................................................................... 3
Plants and Plant Materials (Terms and Conditions) .............................................. 142, 173, 185
Residential Pickup Charge .............................................................................................. 114, 127
Plants, How to Pack .................................................................................................................. 14
Restrictions (Terms and Conditions) ....................................................................................... 159
P.O.D. .......................................................................................................................... 12, 113, 128
Retail Rates ........................................................................................................................... 1, 23
Post Office Box Addresses (Terms and Conditions) ............................................................... 158
Online: fedex.com/ratefinder
Index
R (cont.)
Return and Import Shipping Options (Terms and Conditions) ....................................... 159, 176 ShipSite at Office Depot and OfficeMax Locations ................................................................ 17
Return Options (Terms and Conditions) .................................................................. 143, 174, 186 Signature Options
Return Pickup ................................................................................................................... 113, 127 Applicable Services and Fees ............................................................................ 62, 113, 122
Return Shipping Solutions ........................................................................................................ 10 Description .......................................................................................................................... 11
Online: fedex.com/returnsolutions Signature Proof of Delivery
Review Terms .................................................................................................................. 129187 Applicable Services and Fees .................................................................................. 113, 128
Routing and Rerouting (Terms and Conditions) ..................................................... 143, 159, 187 Description .......................................................................................................................... 12
Rush Delivery. See Custom Critical; International Next Flight; SameDay; Signature Releases (Terms and Conditions) .................................................................. 144, 187
SameDay City; SameDay Freight Size and Weight. See Package Size and Weight; Pallet Size and Weight
SmartPost .................................................................................................................................... 3
S SmartPost Returns .................................................................................................................... 10
Special Customs Clearance Fee (International Next Flight) ......................................... 100, 102
SameDay
Special Handling Services ........................................................................................................ 12
Rates ................................................................................................................................... 58
Special Options ................................................................................................................... 1112
Service Description .............................................................................................................. 2
Stamps, FedEx ........................................................................................................................... 10
Special Handling Fees and Other Charges ........................................................................ 59
Standard Overnight
SameDay City
Fees and Other Shipping Information ...................................................................... 113128
Rates ............................................................................................................................. 6061
Rates ............................................................................................................................. 2957
Service Description .............................................................................................................. 2
Rates, One Rate Pricing ..................................................................................................... 63
Special Handling Fees and Other Charges .................................................................. 6162
Service Description .............................................................................................................. 2
SameDay City Tariff ........................................................................................................ 177187
Sunday Delivery or Pickup Charge (SameDay) .................................................................. 59, 62
See also Express Terms and Conditions; Ground Tariff
Supplies ..................................................................................................................................... 15
Same-Day Delivery. See Custom Critical; International Next Flight; SameDay;
Online: fedex.com
SameDay City; SameDay Freight
Call 1.800.GoFedEx 1.800.463.3339 and say order shipping supplies
SameDay Freight
Supply Chain Management ...................................................................................................... 12
Rates ................................................................................................................................... 58
Surcharge Changes in 2017 ...................................................................................................... 22
Service Description .............................................................................................................. 6
Online: fedex.com/us/shipping-rates
Special Handling Fees and Other Charges ........................................................................ 59
Surcharges ................................................................................... 59, 6162, 100, 102, 113128
Same-Day Return to Sender (Terms and Conditions) ............................................................ 187
Surface Distribution Service ....................................................................................................... 9
Saturday Delivery or Pickup
Surface Expedite ......................................................................................................................... 7
Applicable Services and Fees .......................................................................... 113, 127, 128
Sustainability ............................................................................................................................. 15
Description .......................................................................................................................... 11
Online: fedex.com/social-responsibility
Saturday Delivery or Pickup Charge (SameDay) ......................................................... 59, 62
Scheduling a Pickup .................................................................................................................. 11
Online: fedex.com/pickupanddropoff T
Scope of Tariff (Terms and Conditions) .......................................................................... 162, 178 Tablet Computers, Packaging for .............................................................................................. 15
Service Areas (Terms and Conditions) ........................................................................... 144, 187 Tags
Service, Choose a .................................................................................................................. 210 ExpressTag .......................................................................................................... 10, 113, 122
Service Guide Ground Call Tag .................................................................................................. 10, 113, 122
Online: fedex.com/serviceguide Tape (Packing) ...................................................................................................................... 14, 15
Ship Center Locations ............................................................................................................... 17 Tariff, FedEx Ground ........................................................................................................ 161176
Ship Dangerous Goods and Hazardous Materials .................................................................. 13 See also Express Terms and Conditions; SameDay City Tariff
Ship Manager at fedex.com ..................................................................................................... 16 Tariff, FedEx SameDay City ............................................................................................. 177187
Ship Manager Lite ..................................................................................................................... 16 See also Express Terms and Conditions; Ground Tariff
Shipment-Status Tracking ......................................................................................................... 18 Taxes and Duties ............................................................................................................. 114, 120
Online: fedex.com/tracking Telecommunications Device for the Deaf
Shipper Warranty (Terms and Conditions) ............................................................................. 176 Call 1.800.238.4461
Shipping Labels Temperature-Control Services .................................................................................................. 12
Creating Shipping Labels ................................................................................................... 16 Temperature-Sensitive Shipments, Custom Critical .................................................................. 7
Ground Barcode Labels ...................................................................................................... 16 Terms and Conditions, Express
International Ground Shipment Label ............................................................................... 16 International .............................................................................................................. 145160
LTL Freight ........................................................................................................................... 15 U.S. ............................................................................................................................ 131144
Mobile Shipping Labels ..................................................................................................... 18 See also Ground Tariff; SameDay City Tariff
Packing Tips ........................................................................................................................ 14 Terms and Conditions at fedex.com
Return Shipping Labels ...................................................................................................... 10 Online: fedex.com/us/terms
Online: fedex.com/createlabels; fedex.com/returnsolutions Tobacco and Tobacco Products (Terms and Conditions) ........................................ 144, 174, 187
Shipping Locations .................................................................................................................... 17 Tracking ...................................................................................................................................... 18
Online: fedex.com/dropoff Online: fedex.com/tracking
Shipping Supplies ..................................................................................................................... 15 Trade Networks ........................................................................................................................... 9
Online: fedex.com Call 1.800.249.2953
Call 1.800.GoFedEx 1.800.463.3339 and say order shipping supplies Training, Shipping Dangerous Goods or Hazardous Materials ............................................... 13
Index
U
UN 3373 Shipments, How to Pack ........................................................................................... 14
Undeliverable Shipments (Terms and Conditions) ................................ 144, 160, 174, 176, 187
Urgent Delivery. See Custom Critical; International Next Flight; SameDay;
SameDay City; SameDay Freight
URLs ............................................................................................................................. Back Cover
US Airbill, Express Freight ........................................................................................................ 16
US Airbill, Express Package ...................................................................................................... 16
U.S. Freight Services ............................................................................................................... 67
Online: fedex.com/usfreight
See also Custom Critical; Express Freight Services, U.S.; Freight, FedEx; Trade Networks
U.S. Package Services ............................................................................................................ 23
Online: fedex.com/uspackages
See also Express Package Services, U.S.; Ground Services, U.S.; Office Shipping Services
V
Value-Added Options .......................................................................................................... 1112
W
Waiting Time Fee (SameDay) ............................................................................................. 59, 62
Warranties (Terms and Conditions) ............................................................... 144, 160, 175, 187
Website
Online: fedex.com
Weekend or Holiday Delivery Fee (International Next Flight) ...................................... 100, 102
Weekly Pickup Fee, Ground ............................................................................................ 113, 124
Weight and Size. See Package Size and Weight; Pallet Size and Weight
Z
Zones
Canada ................................................................................................................................ 28
International Express Freight Services .............................................................................. 27
International Express Package Services ...................................................................... 2426
International Premium ...................................................................................................... 105
On the Phone
SAY
PRESS
Schedule a pickup 1
Track a package 2
Find FedEx locations 3
Order shipping supplies 4
Get rates 5
Claims 61
Billing 62
Customer Service 1.800.GoFedEx 1.800.463.3339
Technical support 63
FedEx Office services 64
New account setup 65
Freight 66
Dangerous goods 81
Hazardous materials 81
Representative 0