Documente Academic
Documente Profesional
Documente Cultură
Prepared By :
Zeeshan S/O Abdul Qayoom
Restaurant Management (B)
Phase III Batch 2
Chapter One
1) Introduction to Hospitality
i) History of hospitality & Modern
hospitality industry
ii) Industry Segments of Hospitality
a) Lodging b) Food Service
c) Travel d) Tourism
e) Sports & Entertainment
Chapter Two
2) Restaurant Customer Service
i) Restaurant ii) Customer iii) Service
iv)Characteristics of Service
a) Intengibility b) Variability
c) Inseparability d) Perishability
Chapter Three
3) Health And Safety
i) The Most Common Accident
a) Slips b) Trips c) Falls
ii) P P E & P E
Chapter Four
4) Food and Beverage
i) Basic of F & B
ii) F & B Service - Definition
iii) Two Types Of F & B Services
vi) F & B Service Objectives
Chapter Five
5) workload In F & B Service Operation
Chapter one
History Of Hospitality
History of Hospitality industry also shows us
some of the darker sides as the industry goes on
to absorb all shades of tourism.
Hospitality industry as an organised industry was
formed in the 1950s or 1960s when a proper
structure was formed.
The industrial revolution which began in the
1970s facilitated the construction of hotels in
Europe, England, and America with the French
and Italian veterans following suit.
Heres a look at the Meadows club built in the
early 1930s as the first Hotel and Casino is Las
Vegas.
RESTAURANT:-
It is a retail establishment that serves
prepared food to customer.
CUSTOMER:-
It is a party who purchased goods and
services by an other party.
SERVICE:-
It is a economic activites which is
performed by one person to an other person.
Characteristics Of Services
a) Intengibility:- Services are intengible we can
not touch and see them as they are not physical
objects.
b) Variability:- This character of services makes
it defficult to set a standard for any service.
c) Inseparability:- In the sale of goods, after
the completion of process.
d) Perishability:- Services too, are perishable
like labor.
Chapter Three
Health and Safety
Definition:- All equipments must be checked
against the Health and safety law. All the staff
must be trained to use equipments with health
and safety law in mind.
The Most Common Accident
a) Slips b) Trips c) Falls