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Updated on: May 24, 2017

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QUESTION 56
A customer complains that she cannot access the Internet using Safari running on her Mac mini.
The computer is connected to a cable modem with an Ethernet cable. Which of the following is a
LINK in this scenario?
A. Safari
B. TCP/IP
C. Mac mini
D. Ethernet cable

Correct Answer: D
QUESTION 57
To utilize Gigabit Ethernet, you must use an Ethernet cable with:
A. two wires (one pair) present.
B. four wires (two pairs) present.
C. six wires (three pairs) present.
D. eight wires (four pairs) present.

Correct Answer: D
QUESTION 58
A customer complains that she cannot access the Internet using Safari running on her Mac mini.
The computer is connected to a cable modem with an Ethernet cable. Which of the following is a
PROTOCOL in this scenario?
A. AppleTalk
B. NetBIOS
C. TCP/IP
D. IPX

Correct Answer: C
QUESTION 59
Examine the exhibit. Notice the lack of IP address information for built-in Ethernet. What is the most
likely cause of this condition?

A. AppleTalk is active.
B. Incorrect DNS entry.
C. No active Ethernet link.
D. No DHCP server available.

Correct Answer: C
QUESTION 60
A customer states that he cannot transfer files over the Internet after connecting his new iMac
(Early 2006) to his cable modem via Ethernet. According to the Apple General Troubleshooting
Flowchart, which of the following is the most efficient area to pursue FIRST?
A. Mac OS X Software Update
B. Network system preferences
C. The Internet Connect application
D. Computer and cable modem compatibility

Correct Answer: B
QUESTION 61
A customer complains that she cannot access the Internet using Safari running on her Mac mini.
The computer is connected to a cable modem with an Ethernet cable. Which of the following is a
NODE in this scenario?
A. TCP/IP
B. Mac mini
C. Coaxial cable
D. Ethernet cable

Correct Answer: B
QUESTION 62
A customer states that she sees an error message appear when she opens her Web browser with
her iMac (USB 2.0) using dial-up Internet service. The message displayed in the Web browser is
"The specified server could not be found." When she attempts to access the same Web page a
second time the Web page is loaded without a problem. Which of the following is the BEST
explanation for what is happening?
A. The iMac needs to warm up before it can access the Web page.
B. The Web browser is configured to only access Web pages when reloaded.
C. The iMac's dial-up modem is configured for extra error correction resulting in the delay.
D. The Web browser attempted to load the page before the iMac's dial-up modem had finished
connecting to the Internet Service Provider.

Correct Answer: D
QUESTION 63
When practicing component isolation, which ONE of the following components would NOT be a
part of a minimal system configuration for an iMac G5 (iSight)?
A. SDRAM
B. Speaker
C. Hard Drive
D. Logic Board
E. Power Cable
F. Power Supply
Correct Answer: C
QUESTION 64
When would component isolation be useful?
A. Before trying quick fixes.
B. After verifying the repair.
C. After escalating the issue.
D. Before asking probing questions.

Correct Answer: C
QUESTION 65
The basis for the component isolation troubleshooting technique is an understanding of _______
and _______ within computers. SELECT TWO
A. network flow
B. coolant flow
C. power flow
D. fan air flow
E. signal flow
Correct Answer: CE
QUESTION 66
When setting up a minimal system using the component isolation technique, you start with only the
components necessary to _____.
A. boot the system into Mac OS 9
B. boot the system into Mac OS X
C. boot the system into Open Firmware diagnostics
D. hear a boot chime and/or see a flashing question mark on a display

Correct Answer: D
QUESTION 67
Which of the following are visual and audible cues of a normal Mac startup sequence. SELECT ALL
THAT APPLY
A. Flashing question mark appears on display.
B. Apple logo appears on display.
C. Computer beeps three times.
D. Startup chime sounds.
E. Fans turn off.

Correct Answer: BD
QUESTION 68
In the component isolation technique, if you do not get a startup chime and/or a flashing question
mark after configuring a minimal system, you check the components of the minimal system by
_____.
A. disassembling and reassembling them
B. replacing them with known-good parts in any order
C. adding more known-good parts in a specified order
D. replacing them with known-good parts in a specified order

Correct Answer: D
QUESTION 69
The liquid cooling system inside a Power Mac G5 (June 2004) has failed, causing a coolant leak.
According to Apple references, what should you do FIRST?
A. Use a patch kit to re-seal the leak.
B. Unplug the computer immediately.
C. Drain and refill the liquid cooling system.
D. Let the computer run overnight to evaporate any spilled liquid.

Correct Answer: B
QUESTION 70
You can receive an electrical shock from the AC/DC power supply board inside an iMac G5 (iSight),
because it remains powered whenever the system is plugged in, whether or not the system is
turned on.
A. True
B. False

Correct Answer: A
QUESTION 71
On an Intel-based Mac you can manually force a universal binary application to run using Rosetta
by _____.
A. first installing Rosetta from the Mac OS X Installation disc.
B. dragging the application's icon on top of the Rosetta icon in the Dock.
C. selecting the "Open using Rosetta" checkbox in the application's Info window.
D. selecting the application in the list displayed in the Rosetta pane of System Preferences.

Correct Answer: C
QUESTION 72
A MacBook Pro is started up into Target Disk Mode and connected to an eMac running Mac OS X
v10.3.9 with a known-good FireWire cable. The eMac displays an error message which reads "You
have inserted a disk containing no volumes that Mac OS X can read". Which of the following is
most likely the cause of this issue?
A. eMacs cannot mount volumes in Target Disk Mode.
B. The FireWire driver on the eMac needs to be updated.
C. There is a problem with the MacBook Pro's internal hard disk.
D. Mac OS X 10.3.9 or eariler cannot mount volumes from an Intel-based Mac in Target Disk Mode.

Correct Answer: D
QUESTION 73
Which key do you use to start Apple Hardware Test on an Intel Mac?
A. C
B. D
C. N
D. T

Correct Answer: B
QUESTION 74
Examine the exhibit. Will this application launch natively on an Intel-based Mac?

A. Yes
B. No

Correct Answer: B
QUESTION 75
Examine the exhibit. Will this application launch natively on a PowerPC-based Mac?

A. Yes
B. No

Correct Answer: A
QUESTION 76
When would you want to force an application to launch using Rosetta?
A. You want to run a PowerPC-native application on an Intel-based Mac.
B. You want to run an Intel-native application on a PowerPC-based Mac.
C. You want to run a Universal Binary application on a PowerPC-based Mac.
D. You want to run a Universal Binary application with PowerPC plug-ins on an Intel-based Mac.

Correct Answer: D
QUESTION 77
Examine the exhibit. Will this application launch natively on an Intel-based Mac?

A. Yes
B. No
Correct Answer: A
QUESTION 78
What is the function of the PMU in an Apple desktop computer?
A. The PMU controls all aspects of power flow.
B. The PMU controls the speed of the hard drive.
C. The PMU manages the amount of virtual memory used.
D. The PMU manages all communication with attached peripherals.

Correct Answer: A
QUESTION 79
In this photo, what type of port does the number 9 identify?

A. USB
B. FireWire
C. Mini-VGA
D. FireWire 800

Correct Answer: D
QUESTION 80
Which of the following is NOT a valid power saving technique in recent Macintosh computers?
A. Activate the automatic hard disk sleep.
B. Activate the automatic display sleeping.
C. Use wireless networks instead of wired networks.
D. Set up locations optimized for different environments.
E. Quit all the communications applications that may use the modem.

Correct Answer: C
QUESTION 81
Which THREE of the following symptoms would be most likely resolved by performing a PMU reset
as a first step? SELECT THREE
A. Computer does not turn on
B. Cursor is unresponsive in Finder
C. Network / Internet connectivity issues
D. USB and/or FireWire port(s) do not function
E. Computer does not sleep / wake from sleep

Correct Answer: ADE

QUESTION 82
Which of the following is NOT a valid power mode in recent Macintosh computers?
A. Awake
B. Sleep
C. Shut Down
D. Safe Sleep
E. Secure Sleep
Correct Answer: E