Documente Academic
Documente Profesional
Documente Cultură
Format
APA 6 ed. format citation & references
Proper chapter numbering
Font 12 - Time New Roman- for Tables, use font 10
Spacing 2
Margin justified
Spellings, Grammars, Punctuations MUST CORRECT and in order
Binding
Tape binding ONLY
Attachments
Attach the survey questionnaires
SPSS output
RESEARCH TITLE
GROUP NAME
Class Group:
RESEARCH PROJECT
CHAPTER 1: INTRODUCTION
1.1 XXX..1
1.2 XXX..1
1.2.1 XXX...2
1.2.2 XXX...4
1.2.2.1 XXX...6
1.2.2.2 XXX....8
2.1 XXX11
2.2 XXX11
2.2.1 XXX.12
2.2.2 XXX.14
2.2.2.1 XXX.16
2.2.2.2 XXX.18
CHAPTER 3: METHODOLOGY
3.1 XXX21
3.2 XXX21
3.2.1 XXX.22
3.2.2 XXX.24
3.2.2.1 XXX.26
3.2.2.2 XXX.28
4.1 XXX..31
4.2 XXX31
4.2.1 XXX.32
4.2.2 XXX.34
4.2.2.1 XXX.36
4.2.2.2 XXX.38
5.1 XXX..41
5.2 XXX41
5.2.1 XXX.42
5.2.2 XXX.44
5.2.2.1 XXX.46
5.2.2.2 XXX.48
REFERENCES.33
List of Tables
Table 1.1...10
Table 1.2...15
Table 2.1...23
List of Figures
Figure 2.1.....................................................................................................................24
Figure 2.2.30
Abstract
Give a brief summary (in one page) of the study which includes:
INTRODUCTION
studied? Relate the concept with current issues.The issues that you investigated also
From your observation and literature review, what is the broad problem area that you
have identified for your study? First, explain the broad issues. Example:There is a
reduction of numbers of student visit the library and lack of utilization of library
facilities by students. This problem may arise due to the student frustration towards
quality service provided by UUM library. Then, define your research problem by
highlighting the specific factors (your IVs) that leads to the problem (DV). State the
Based on the problem defined, the study is carried out to answer the following
research questions:
1. Does tangibility influence significantly the student satisfaction toward UUM library
service?
2. Does reliability influence significantly the student satisfaction toward UUM library
service?
3. Does responsiveness influence significantly the student satisfaction toward UUM
library service?
4. Does assurance influence significantly the student satisfaction toward UUM library
service?
5. Does empathy influence significantly the student satisfaction toward UUM library
service?
6. Does satisfaction level of UUM library service differs between male and female
students?
7. Does satisfaction level of UUM library service differs among races?
Therefore, the general objective of the study is to examine the relationship between
service quality of UUM library and satisfaction on UUM library service among
service.
2. To examine the effect of reliability on student satisfaction toward UUM library
service.
3. To examine the effect of responsiveness on student satisfaction toward UUM library
service.
4. To examine the effect of assurance on student satisfaction toward UUM library
service.
5. To examine the effect of empathy on student satisfaction toward UUM library service.
6. To investigate the mean difference of satisfaction level of UUM library service
races.
responsiveness, assurance and empathy. The population under study will be selected
among UUM students. Therefore, the study findings will be generalized among UUM
students only.
Example of writing (practitioner): It is hope that the study findings will contribute in
providing the suggestions towards improving the current state of UUM library quality
students, UUM library may develop and further improve their current services or
Define each variable under study (DV and IVs). If possible, provide a few definitions
from different authors. From where you get the definition - quote the authors.
of the relative inferiority or superiority of the organization and its services (Bitner &
Hubert, 1994).
2.1.2 Satisfaction
xxxxxxxxxxxxxxxxx..
Draw your research framework. Example of writing: Figure 1.1 demonstrates the
framework of the study which investigates the relationship between service quality of
What theory you use to explain your hypothesis. Explain the theory first, and then
apply to your research. At least you need to haveone theory to explain your research
framework.
Write down only hypothesis alternative- must in accordance with your RO. Example
of writing: Based on the evidence from previous studies, the following hypotheses
were developed:
service quality between male and female students. (Add more if you have
service quality among races. (Add more if you have more groups to test)
CHAPTER 3
METHODOLOGY
the study nature and its specific objectives. The hypothesis testing design permits the
researcher to test the relationship between service quality of UUM library and
will facilitate the researcher to identify the students satisfaction level on each aspect
certain way.
Example of writing:The population consist of UUM students who have used the
of? need to be collected to represent the whole population. Individual student is the
writing:As the study is interested to generalize the findings to the whole population,
the probability sampling is the most suitable design for this study. The systematic
Sources of data - primary, secondary? Example of writing:The study involves the use
of both secondary and primary data. The secondary data includes Meanwhile the
be collected through survey which will be conducted at the library. Since the study
employ systematic sampling technique, every three students came out from the library
What is the operational definition of each variable under study? How you develop
your instrument adopted or adapted? Cite the sources. Explain the items that
measuring each variables of your study. What scales that you use to measure the
items?
Quality (SQ) in this study is adapted from the established instruments (e.g.,
Parasuraman et al., 1978) that measured the construct in terms of tangible, reliability,
from the key informants. With the use of a 5-point numerical scale, respondents were
asked to specify from (1) to (5) on each variable according to this question:
..
XXXXXX
profile, etc.
3. Regression Analysis, to assess the relationship between a dependent
Based on Table 4.1, the demographic profiles of the study includes. The sample
profiles showed a higher number of female (n) respondents than male (n),
were.
Table 4.1
Descriptive analysis
Age
Xxx
Data examination for main constructs of the study is performed to obtain a basic
understanding of the data at hand. This involves displaying measures for mean and
standard deviation on each construct. In addition, the information of the rank of scale
point and the degree of the construct is also included. The inspection of normality was
Table 4.2
Standard
Variables Mean Skewness Kurtosis
Deviation
SERVICE QUALITY
Tangibility
Item1
Item 2
Item 3
Reliability
Item1
Item 2
Item 3
Responsiveness
Item1
Item 2
Item 3
Assurance
Item1
Item 2
Item 3
Empathy
Item1
Item 2
Item 3
SATISFACTION
Item1
Item 2
Item 3
Item 4
Item 5
Based on Table 4.3, the result indicates that the alpha value for each variable ranged
from 0.658 to 0.889. Based on Nunnaly (1980), the score between 0.60 and 0.70 is
Reliability analysis
Results of hypotheses testing of the study are explained in detail in the following
subsections.
value is highly significant (p = 0.001, p < 0.05). This indicates that the slope of the
estimated linear regression model line is not equal to zero confirming that there is
linear relationship between satisfaction and service quality. The R-squared of 0.319
implies that the five predictor variables explain about 31.9% of the variance/variation
From five dimensions of service quality, only tangible (b = 0.318, p < 0.05),
reliability (b = 0.257, p < 0.05) and responsiveness (b = 0.299, p < 0.05) are found to
be positively significant with satisfaction, while, assurance (b = 0.146, p > 0.05) and
empathy (b = 0.157, p > 0.05) are not. Thus, H1, H2 and H3 were accepted.
Table 4.4
Standardized
T Sig.
Beta
Constant 8.300 0.000
R Square 0.319
Adjusted R Square 0.298
between male and female students (p=0.249 > ). The result indicates that no
Table 4.5
T-test
4.3.4One-Way ANOVA
Table 4.6
One-Way ANOVA
Satisfaction
Sum of Squares df Mean Square F Sig.
Between Groups 4.447 7 .635 .789 .598
Within Groups 72.443 90 .805
Total 76.890 97
4.5 Summary of hypotheses results
As depicted in Table 4.7, out of seven hypotheses in this study, three of them were
supported.
Table 4.7
5.1 Discussions
Revisited each of your research objectives. Discuss the result according to each RO.
Based on results from correlation analysis (refer Table 4.3), the result shows a
significant and positive relationship between IV1 and DV (p=0.001 < ). The result
indicates that the elements of IV play an important role in determining the level of
DV. This finding is consistent / contradicts with previous studies (e.g., Hanson, 2013,
5.1.2 RO2:
5.1.2 RO3:
5.1.2 RO4:
5.1.2 RO5:
5.1.2 RO6:
5.1.2 RO7:
5.2 Conclusions
Abdul Adis, A., & Md. Sidin, S. (2010). Export performance on the Malaysian
Abdul Latif, M. (2008). Halal Industry and International Market. Paper presented at
editor-files/06a9234b-5937-4e73-8cef-ff3fe2a2ac96/file/32.pdf
marketers on Halal food in the Klang Valley. (Master's Thesis, Universiti Putra