Certified Salesforce Administrator,

Salesforce Sales
Certified Salesforce Administrator, Salesforce Sales - Salesforce.com

Tiruchchirappalli, Tamil Nadu - Email me on Indeed: indeed.com/r/b3fbf1d2b52bc03c

A self-motivated personnel with an aggregate of 11+ years of professional experience in diversified

domains. I nurtured my early career as Sales representative and matured to Customer Relationship
Manager. Later had a paradigm transformation as IT Functional Consultant in Salesforce cloud

platform and now as Project Manager. Effectively managing dynamic customer demands and
focusing towards improving customer satisfaction, have managed both Multinational and domestic

Clients. Attributed with strong communication skills, decision-making ability and sound business
judgment.

WORK EXPERIENCE

Certified Salesforce Administrator, Salesforce Sales

Salesforce.com - June 2005 to Present
CRM: Since Jan 2012

Professional Skills
o Around 5 years of experience with Salesforce.com projects.
o Certified Salesforce Administrator, Salesforce Sales cloud Consultant & Platform Appbuilder
o 6+ years of practical experience in CRM, Sales and Business Development function

o Rich Business Knowledge in Retail Sales and B2B Sales

o High Functional knowledge in Business process mapping of manufacturing Industry vertical

o Partner Engagement and Project Management

o Sales & Customer Relationship Management

Salesforce Functional Consultant/Administrator - Roles & Responsibilities

Gathering, analysing and documenting business requirements at a detailed level

Understand the business value, problem and needs, document and analyse as-is/to-be processes
Partnering with technical team to give feedback.

Plan, Document and Execute Test Cases.

Subject matter expert on optimizing the business process steps

Understanding the business requirements and documenting. Preparing Training Plans and UAT
documentations.
Managing 250+ users as an Administrator. Responsible for User management, profiles, roles,

permissions, rules, assignment rules, queues, licenses, custom object and storage management.
 Manage dashboards, reports, email services, tasks and events, templates, page layouts,

workflows, validation rules, create and maintains custom objects, object relationships, standard and custom
fields.

Customize reporting and dashboards for various teams, provide reports and report training.
Provide day-to-day end-user support for Salesforce and added applications, including system

configuration, complex formulas and system maintenance.

Provide mentoring to Sales Operations and Sales teams on how to leverage value from the
Salesforce platform and in turn driving user adoption.

Work with a cross functional team to drive change that will benefit the organization.
Define rules to ensure data quality meets the business needs; ensure data is clean and up to date

on a weekly basis.
Educate internal customers / End users to provide best practices and tips on Salesforce usage

including training, documentation and support as necessary.

Establish operational procedures to improve the delivery of support to our end-users.

Work closely with Sales Operation and other departments on feature requests and projects
requirements.
Document solutions to problems and develop end-user guidelines and training.

Salesforce.com Project Leader - Roles & Responsibilities

Manage New/Upgrade Salesforce implementation projects and post go-live support.
Working closely with Development and technical teams, to deliver project scope on time, on

budget, and with high quality deliverables.

Communicates with internal client, team members, management, and IT partners to ensure

requirements and priorities are understood.

Monitors project progress, and distributes reports to management and client.

Exercise required controls and propose improvements as required, including quality plans, issues and action
logs, risk management plans and change control plans.

Develops strong relationships with client and Ensure client satisfaction targets are achieved.
Ensure business and assignment risks are identified, monitored and managed to achieve minimal
disruption to the project delivery and success.

Responds to and resolves development issues in a timely manner. Identifies potential solutions,
including the cost/benefit of each option. Reviews complex technical issues with technical lead.

Track change requests on the projects based on the scope and communicate effectively to internal clients
on the enhanced scopes
Sales & Customer Relationship Manager - Roles & Responsibilities

Exploring new business opportunities with Existing and New Clients

Adding new Clients and new products categories in line with Company Strategy

Target towards increasing y-o-y Sales with every client growing overall Business unit sales
Manage day to day operations between Client and Internal cross functions

Reviewing and Understanding the Client Contracts

Monitoring monthly Revenue Vs Budgeted Targets and initiate necessary action plans to bridge the gap

Debt Management and SWOT Analysis of Various Clients

Coordinate with Clients and support various functions for hassle free project execution

Building strong Long Term Relationship with Clients. Timely responses to Clients.
Collecting Client Satisfaction Survey to understand and Improve service

Coordinating with Clients on Quality for Non-Conformances, Deviation Requests, other

Clarifications, Export return

Communicate and Coordinate with team on new developmental projects

Adhering to Quality Management System
Implementing action plans based on the lessons learnt from previous project

Salesforce.com Projects Handled

Project Title New Product Development Management Solution
Technology Salesforce - Force.com platform
Project Complete custom application built on force.com platform (Apex & Visualforce)
Description to manage day to day operations of New Product Development Process. This
solution facilitates timely launch of new products to the market. Also helps to detailed tracking and monitoring
the progress during development. This
solution touches multiple stake holders across business and various functions
ranging from Marketing/Brand team, Design Studio, Engineering Design,
Sourcing, Manufacturing, Assembly and Logistics.
Responsibility Project Manager

Project Title Cloud Solution to publish Reliability Certificates for Customer Assurance
Technology Salesforce - Force.com platform
Project Complete custom application built on force.com platform to manage day to
Description day operations of Quality assurance function. Provided systematic and structured approach to
have on-time publishing of Reliability certificate
documents. Helped team to respond market product failures quickly and improving customer satisfaction
levels.
Responsibility Project Manager

Assistant Manager
TITAN COMPANY LIMITED
EDUCATION

BE in Mechanical Engineering
Anna University

MS in Manufacturing Management
BITS-Pilani - Pilani, Rajasthan