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Case Study 2: Speedy Ticket

Speedjng ticket led to a fine ldea - Ivotofist's suggestion for summonses to be sent by nomal mail leads to big

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Straits Times, The (Singapore)-[,{ay 14 2005

lN H S hasie to get his daughierio schoolon time, management consuliani David Ng broke the 70kih
limit in Upper Thomson Road ' and got booked for speeding.

The summons came by reg siered mail several days ater, blri he was not at home 1o receive it.

When he called io ask the police io post lt again, he was toLd to co ect it at ihe post office - orwait for a
second noiice which theywould send later by norrna ma L

Thai didn'i make sense, said ltilr Ng, 38, of the incident in l ay last year. 'Why not j! st send lt by normai
ma the firstilme?

He e-mailed his suggestion io the police and the P521 Ofiice, whlch looks ai ideas to rnake improvemenis
in the publlc service

The idea was taken up, and now, ihe polce flrst send lraffic sunrmonses by normal mail. They are sent by
reg.sle.ed posl orly f ofelders do 1or respoad.

This saves the police $2 per noiice, or about $113 000 a year.

They used to send out 70,000 notices by.egislered maileach yea.. Now, only a podlon ofthis number has
to be sent by reg stered mail when there is no response to ihe firct notlce.

The simple ldea earned Mr Ng a $1,000 award yesterday

He was one of seven Siirgaporeans awarded between $500 and S2,000 for suggesUons that were
rmplernented by lhe Government

The largest award of $2 000 wentto business consuiant Gary Lee 33, who suggested ihe Central
Provident Fund Board send oui its jnvesiment scheme account siatements less frequently.

l\,la ing them out quadedy nstead of monlhly saves ihe board $464,000 annually.

Said Mr Lee: 'There are too many staternents comlng in every month ard many are redundant as ihe
information is reflected elsewhere.'

The Excellence in Public Suggesilons Award is given out every year, to encourage Singaporeans to come
Lp w.tn roeas o r ho!! lo ,-p-ove pLbhc serv ces

Yesterday, slx civil service teams also won awards fortheir s!ggestions. And three minisiries - Ivanpower,
Home Affairs and Transpori - were cited lor puiiing suggestions into action quickly

Dr BalajiSadasivan who chairs a mmmiitee that ooks into pLrb ic seruice siardards, arnong otherthings,
presenied ihe awards at a cererirony held next to the Singapore Vlsitor Cenire in Orchard Road.

The Serior it4in ster of State (Health, and lnfonnation, Communlcations and ihe Arts) enco!raged more
people to step forward with jdeas. He said ihe awards embodied the essence of active ciiizenry'

Cutiing red tape, he added. he ps ihe Govemment support the activities of Singaporeans and businesses

'An overly bureaucratic govemmeni ls a burden to the economy lt also detacis from Singapo.e's
attractiveness as a p ace io live in.
For Ng, ihe quick and posiiive response he received was an encouragement for people to give
flr
feedback. The $1,000 award, ioo, was useful.

He said with a laugh:'ltllcover the $70 speeding flnel'

Small ideas, big savings

A saffpllng of people's ldeas that saved time and moneyl

Send account statements on the Central Provident Fund Investment Scheme quarterly inslead ol monihly
and ailow people to opi out ifthey do noi want them ai all. Savings: $464 000 a year

Posilraffc summons by normal insiead of reg slered mail. Savings: $113,000 a year

Exempt employmeni pass hoders frcrn tuberculosis screening, as most holders oi such passes come from
countdes where TB is erlremely lare. Sav ngs: 9260,000 a year. Got an idea of youa own? Log on to
www.cutredt?Bqoov.sq

Public Service -
It,r rht 2 I5l ( otur.r

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