ANNEXTURE

QUESTIONNAIRE
We are students Of N R institute of business management, Ahmedabad. As a part of the project

Conducting survey to study the factors influencing adaption, usage level and satisfaction level

Of e banking at Bank of Baroda. The respondent can answer of the following questions as per

His/her opinion. There is no special knowledge is required to answer the question. Your answer

Will be so much beneficial. The research is done only for the study purpose. The information which

You provide will not be disclosed.

Subject: Questionnaire on E banking operations at Bank of Baroda.

General Information
Name:

Age: a) 18 30 year

b) 31 - 45 year

c) 46 60 year

d) Above 60 year

Gender: a) Male

b) Female

Occupation: a) Business

b) Service

c) Student

d) Housewife

e) Retired
Education: a) SSC

b) HSC

c) Graduation

d) Post Graduation

e) Doctorate

f)

1 For how many years do you have account in Bank of Baroda?

a) 6 months
b) 1-5 Years
c) 6-10 Years
d) 10-15 Years
e) 15-20 Years
f) Above 20 Years

2 Which type of account do you maintain in Bank of Baroda?

a) Current A/C
b) Saving A/c
c) Loan A/c
d) D emat

3) What is the main reason that you typically visit Bank of Baroda?

(Please choose the single most important reason)

a) Make a deposit
b) Investment advice
c) Balance inquiry
d) Cash with drawl
e) Other
4) Do you electronic banking facilities (E-banking) of Bank of Baroda?

a) Yes

b) No

5) If No, What are disadvantages of e-banking facility of Bank of Baroda?

a) Do not have Internet

b) Dont trust online services when it comes to managing money

c) I prefer to have personal human relations

d) Fin the process difficult

e) Other

6) How often you are using the e-banking services of Bank of Baroda?

a) Daily

b) Weekly

c) Monthly

d) Yearly

7) Which type of e-banking services you prefer the most?

a) Baroda ATM services

b) Internet Banking (Baroda connect)

c) Mobile Banking (Baroda M Connect)

d) Baroda pre-paid cards (Gifts card & Travel easy card)

e) Cash deposit machine (BNA & CA)

f) Baroda Demit service

g) Baroda M passbook

8) Which online feature do you use?

a) Transaction

b) Non transaction

c) Both
 9) Which types of transaction services do you us? (Multiple choice)

a) Pay bills

b) E- Ticketing

c) E- Tax RTGS/NEFT

d) Third party Transfer

10) Which type of Non-transition service do you use? (Multiple choice)

a) Account Inquiry

b) Demat Account Statement

c) Cheque Book Request

d) Account opening Request

e) Account statement

f) Transection Enquiry

11) What are the reasons for choosing e-banking services? (Multiple choice)

a) Convenience

b) Time Saving

c) 24 Hours access to accounts

d) Safety & Security concerns

12) How frequently do you use e-banking services of Bank of Baroda?

(Tick which apply)

On a Day On a Week On a On a Month

Services

ATM
M-Connect
Baroda connect
M-Passbook
BNF & CR
13) Which online features of an ATM do you use regular? (Please select all that apply)
On a Day On a Week On a On a Month
Features
Balance inquiry
Cash withdrawal
Pin Change
Mini Statement
VISA Money transfer

14) Please give rank to the following

Extremely Dis Extremely
Satisfy Satisfy Neutral Satisfy Dissatisfied

ATM
Baroda Connect
Internet Banking
Mobile Banking (M-connect)
Baroda M Passbook
Baroda Demit services
Baroda cash Deposit Machine

15) What would encourage you to use more the E-banking services?
a) Rewards (Discount fees for services)

b) Simpler / Clearer service

c) Highs security

d) Fees transactions

e) Nothing else, I often use e-banking services.

16) Please give rank to the following:

1=strongly agree, 2=Agree, 3=Neutral, 4=Disagree, 5=Strongly disagree

S Statement 1 2 3 4 5
No.
1 Security plays a vital roles in e-banking adoption and
Continued use.

2 Clear, simple , precise an understandable information help

to perform e-banking transactions easily.
3 Unique, integrated and customized financial services are
Important in the adoption of e-banking.

17) Unique integrated and customize financial services are important in the adoption of E-banking.

Strongly Agree Neutral Disagree Strongly

Agree Dis - Agree