Best Practices of Korean e-Government

- How we have been working with it !

Sohbong Yu
sbyou@lgcns.com
+82-16-273-9268
e-GSC, LG CNS
 This lecture sessions

Purpose Preview

Importance

It is the right time to see the Introduction

is to tell you the success
best practices of Korean e- e-Government of Korea
story of Korean
government because you Critical Success Factors
e-government which can be
can make it your own right Outcomes and Limits
easily accepted.
now. LG CNSs Contribution
1. Introduction to e-Government
1.1 Definition of e-Government
1.2 Conceptual Framework of e-Government
1.3 Stages of e-Government Evolution
1.4 From e-Korea to u-Korea
1.1 Definition of e-Government

e-Government is generally defined as being the use of digital technologies to transform government
operations in order to improve effectiveness, efficiency, and service delivery (Source: Mark A. Forman, Using
it to transform the effectiveness and efficiency of government, June 2005)

eGovernment is:

The transformation of public sector internal and external relationships

Through net-enable operations, IT and communications
In order to improve:
1. Government service delivery
2. Constituency participation
3. Internal government operations * Source: GARTNER, 2002

Paradigm Shift

Government-driven Customer-driven
Get-in, Get-out Enduring Relationship
Distant Customer Contact Immediate Customer Service
Information Center Intelligent Reporter
Process-based Competency-based
Territorial Shared Service

* Source: Deloitte

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1.2 Conceptual Framework of e-Government

Citizens & Businesses Cyber Space Government Real Space Government

Knowledge
Opinion Government Sharing Dept. 1
Policy Portal
Proposal Internet Collective
Request of Resolution
Information Civil Service Integrated Dept. 2
Consultation Application Processing
Mobile
Center through
fax, e-mail, Dept. 3
internet, etc.
Public Fax, Mail, Local Petition

Information Telephone Office
Service Dept. N

Visiting Website of Departmental

Each Agency Interconnection

Provision of various
information and
integrated service

Any One Any Form

Any Time Any Place
of Info

* Source: e-Government Roadmap of Republic of Korea by Presidential Committee of Government Innovation and Decentralization

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1.3 Stages of e-Government Evolution

C2G G2G
Convenient Regular
Update
G2C Two-way
Citizen Open Dialogue Citizen
Public Info.
Services
Citizen
Networked
Presence
Search

Transactional STAGE V
X Public Policy Presence
Info Gov. Sources
Citizen Scores by stages*
Interactive - Top scoring countries
Presence STAGE IV
Rank Country I II III IV V Sum
1 United States 100 99 100 100 76 95
2 United Kingdom 100 99 99 100 76 95
Enhanced STAGE III 3 Singapore 100 94 99 100 83 95
Presence
4 Republic of 100 98 96 90 80 93
24*7 Korea
Emerging 5 Chile 100 93 93 85 65 86
Presence STAGE II 6 Australia 100 95 93 80 61 86
7 Canada 100 99 90 61 69 85
Two-way
Citizen interactions 8 Germany 100 95 100 54 41 80
9 Mexico 100 93 86 46 61 78
STAGE I
10 Japan 100 94 92 37 56 77

Fewest
Options 14 Israel 100 92 81 54 22 69

Basic 15 Ireland 100 90 80 61 13 68

Local
Citizen Gov.
* Source: UN Global e-Government Readiness Report 2005

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1.4 From e-Korea to u-Korea

Ubiquitous Computing Being present everywhere at once u-Government Korea

Communication

Processing
e-Gov m-Gov
Sensor

Interface
* Source: www.ubiq.com/hypertext/weiser/UbiHome.html Security
u-Government Key words :
Through ubiquitous IT
Connecting physical area with
electronic area tightly
Multi-Channel Access
Constant Flow of Information
Expanding the reach of business
and government to customers
Intelligent and Real-time
Administration
Personalized Service
Information Overload
Customer and Cultural Sensitivity
t-Gov
u-Gov
u-City
u-Suwon Pilot System (Suwon City)
u-City Information Strategy Planning
(Seoul, Incheon City)
m-Gov Pilot System
G4C Mobile Service (G4C System)
u-Printer and u-Fax Service (Gangnam-gu)
t-Gov Pilot System
TV Government System (Gangnam-gu)
RFID Pilot System
Product Management System through RFID
(Public Procurement Service )

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2. e-Government of Korea

2.1 History
2.2 UN e-Government Readiness Rankings
2.3 Vision and Objectives
2.4 Key 11 Initiatives
2.5 New 31 Initiatives
2.6 Implementation Structure
2.7 Future Direction
2.1 History

Year Milestones and Accomplishments

Act on Promotion of Information & Communications Network Utilization and

Information Protection Act (1986)
1986 Two Phased National Basic Information System Projects: Civil Service, Real
Estate, Automobiles, etc. (1987~1996)

Framework Act on Informatization Promotion (1995)

First Basic Plan for Information Society Promotion (1996)
1995 Informatization of Departmental Processes: Procurement, Intellectual Properties,
Tax and Tariffs, Passport Issuance, etc. (1996~2000)

Implementation of Key 11 e-Government Initiatives (2001~2002)

2001 - G2C: Innovative Services for Citizens and Businesses
- G2G: Reform of Governments Internal Work Processes Infrastructure Building

Announcement of e-Government Road Map (2003)

2003 - 4 Areas, 10 Agendas, and 31 Initiatives
Implementation of New 31 e-Government Initiatives (2003~Now)

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2.2 UN e-Government Readiness Rankings

E-Government Readiness Index 2005

E-Government
Rank Country Readiness
The Republic of Korea is the regional leader
Index in South and Eastern Asia.
1 United States 0.9062
2 Denmark 0.9058 The Republic of Korea remains one of the
3 Sweden 0.8983 world leaders in e-government. Its central
4 United Kingdom 0.8777 services portal, http://www.egov.go.kr, continues
5 Republic of Korea 0.8727 to offer citizens the opportunity to complete a vast
6 Australia 0.8679 array of government related transactions through
7 Singapore 0.8503 several payment options, including digital
8 Canada 0.8425 currencyThe Republic of Korea is also home to
9 Finland 0.8231 one of the most impressive e-procurement
10 Norway 0.8228 implementations through its continued
development of the Government e-Procurement
System (GePS) as a single window for public
25 Italy 0.6794 procurement, which provides full integration
World Average 0.4267 from initial purchase request and bid information
to actual paymenthttp://www.g2b.go.kr.
<Source: UN Global e-Government Readiness Report 2005>

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2.3 Vision and Objectives

Prompt, Transparent and Quality Administrative Service for Citizens

VISION OF
To become a competitive government, government officials can cope with all the
KOREAN administrative and civil services with one set of a personal computer
E-GOVERNMENT
To become a transparent government, citizens (business) can resolve all the problems
with one click

WORLDS BEST OBJECTIVE 3

OBJECTIVE 1
E-GOVERNMENT
INNOVATIVE HIGH-SPEED
SERVICES FOR AND SECURE
CITIZENS AND INFRASTRUCTURE
BUSINESSES OBJECTIVE 2
BUILDING

REFORM OF
GOVERNMENTS
INTERNAL WORK
PROCESSES

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2.4 Key 11 Initiatives (1/3)

Initiative Citizen-oriented Service via One-stop Window

Innovative I - Government Portal (G4C) System
Services for
Citizens and
Businesses

Initiative Integrated Electronic Government Procurement

II - National e-Procurement(G2B) System
WORLD Reform of
Governments
BEST Internal Work
Processes
E-GOV
Initiative Comprehensive Service for National Taxes via Internet
III - Home Tax Service (HTS) System
High-speed
and Secure
Infrastructure
Building
Initiative Connecting Four Major Insurances
IV - Social Insurance Information Sharing System

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2.4 Key 11 Initiatives (2/3)

Initiative Reform of Government Financial Information Management

Innovative V - NAtional Finance Information System (NAFIS)

Services for
Citizens and
Businesses

Initiative Improvement of Govt Personnel Information Management

VI - Personnel Policy Support System (PPSS)
WORLD Reform of
Governments
BEST Internal Work
Processes
E-GOV
Initiative Improvement of National Education Information Mgmt.
VII - National Education Information System (NEIS)
High-speed
and Secure
Infrastructure
Building
Initiative Improvement of Local Administrative Information Mgmt.
VIII - Local Government Management Information System

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2.4 Key 11 Initiatives (3/3)

Innovative
Services for Initiative Establishment of Government Integrated
Citizens and
Businesses IX Computing Center

WORLD Reform of Establishment of Electronic Document

Governments Initiative
BEST Internal Work Management System (EDMS)
Processes
X
E-GOV

High-speed Initiative Establishment and Expansion of Electronic

and Secure
XI Certifying Center
Infrastructure
Building

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2.4.1 Social Insurance Information Sharing System

Connecting Four Major Insurances

Social Insurance
Information Sharing System
Service Channel
Distribution of Report

One-Stop Receipt National

System Health
Pension
Insurance
Internet
Workplace Employee
Industrial Accident
Compensation
Regional Application and Insurance Employment
Insurance
Participants Qualification

Window Civil
Report Treatment Reports
Social Insurance
Organization
Subsidiaries
Integrated Information
EDI Database Gateway

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2.4.2 NAtional Finance Information System (NAFIS)

Engine of Government Financial Management Reform

International
NAFIS National Assembly
Organizations (Parliament)

Financial Analysis Ministries & Departments

Foreign Investors
National Tax Service
(Tax Collection Agency)
Consolidated Finance Statistics
International Korea Customs Office
Financial Markets (Customs & Duties)

Budget Budget Bank of Korea

Citizens Preparation Allocation (Central Bank)

Public Procurement Service

(Procurement Agency)
Receipt Payment
Tax Payers
Management Management Board of Audit & Inspection
(Auditing Agency)

General Cash Land Registry Agency

Commercial Banks
Ledger Management
Cadastral Offices
Asset Debt
Suppliers (Vendors) Management Management Local Governments
(Provinces & Districts)

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2.4.3 Government Integrated Computing Center

Economies of Scale: Higher Efficiency with Lower Cost

Primary Integrated Management

Computing Center IT Resource Mgmt. Service Operations Security Mgmt.

Infrastructure
24 Information Systems
Network Equipment Security Systems

24 * 365 Reciprocal
Certifying Center Backup Storage

Backup
Service
Personnel

Secondary Application Database Hardware Network Security

Computing Center
Supporting Services

Transition & Migration Business Continuity Plan

24 Information Systems
User Help Desk Administration

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2.4.3 Government Integrated Computing Center Background

National IS Management Status Necessity

Inefficient Information Resource Utilization

Informatization Process Innovation &
System Overload :18.1%
Low-level Utilization : about 19% Efficient Information Resources Consolidation

Decline of System Operation Level For providing services to meet

Occurrence of system failure the needs of the people
- 1 or more times per month : 49%
- Over 30 minutes (monthly average): 43%
1 Needs for high-quality public services

Insufficient Business Continuity Plan

2 Needs for public service paradigm change
77% of national agencies
Increase of national IT business &
cannot recover from a disaster 3 Deepening of IS dependence

Constant Increase of IS Operations 4 Increase of interoperability needs between IS

ISbudget increases 4% annually

5 Needs for stable and efficient IS operations
Very low increase of human resources

IS : Information System

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2.4.3 Government Integrated Computing Center Strategies

Degree of
difficulty
& Effect of
Integrated

Step
Total of Maturity
IT service delivery
(2009~)
Integrating similar
Step of Expansion databases and
(2008~2009) applications
Step of Construction
(2005~2007) Developing and providing
Integrating similar H/W into
common modules
high-capacity equipment

Integrating each agencys Integrating H/W, system S/W

computational resources
into NCIA
and commercial S/W on the
stage3
basis of ITA
(Platform, virtualization)

Stage 1 stage2

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2.4.3 Government Integrated Computing Center History

2002 Establishing BPR for the efficient government's information resources management

2003 Selected as one of the e-Government new 31 initiatives

Establishing ISP on government-wide computing environment consolidation

2004
Starting construction of the 1st integration data center

Starting IT systems relocation of 24 ministries and agencies to NCIA

2005
Opening NCIA officially

Completing IT systems relocation of 24 ministries and agencies

2006
Starting construction of the 2nd integration data center

Completing the 2nd integration data center building construction

2007
Opening the 2nd integration data center officially

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 2.4.3 Government Integrated Computing Center System Concept

Advanced Operation System

based on international standard ITIL, e-SCM

Computing Equipment Room Facilities

Information System of Each Institution
st
The 1 Integration Data Server Network Storage Security Electricity Air
Conditioning
The 2nd Integration
Center Data Center
(Lease, 24 institutions) (New, 24 Institutions)

Integrated Operating Environment

Fire Control &
Enterprise Enterprise Integrated Protection Surveillance
Operation Management Security
Management System Management

Network

Si
Si Si

Si
Si
Si

Internet
Citizen Administrative Institutions
Real time Mutual Backup
between two Centers

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2.4.3 Government Integrated Computing Center Vision

Direction of Development 2010

Innovator
Innovation of National Enhancing the effectiveness of national
Information Resource information resource management
SI SM
Management Building the trust-based e-government
Supporting real-time administrative
services

Leader
Settling standardized national informatization
process

NCIA Supporting special technologies to the

government agencies informatization projects
Leading
Informatization of Raising
National the Domestic IT Incubator
Institutions Industry
Contributing to the domestic S/W
industry activation
Revamping SI industrys constitution

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2.5 New 31 Initiatives

10. Expanded Administrative Information Sharing

2

12. Enhanced Internet Civil Service

1

23. Integrated Foreigner Support Service

3

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2.5.1 Government Portal (G4C) System

e-Government Single Access Window for Citizens

G4C System
Information
Users Internet Information Providers

Single
Single Access
Access Window
Window Portal for Public Official MOGAHA* Supreme Court
Citizenship
(www.egov.go.kr) (www.g4c.go.kr)
Mobile Public Service Map Public Service Delivery
Phone Information Processing
Supreme Court MOCT**
Internet
Internet Land
Management of
Service Additional Civil Petitions
Service Charge Support Services
Citizens & Businesses Application Civil Services
Service Management MOCT
PDA Vehicle
Issuance
Gov
Govt
Govt Service G4C System
Management
Supreme Court NTS***
Network
Network Fax,Information
Mobile (Government
Sharing System Business
Statistics
Service For Citizen)
TV
Public Service Information Link
Relay System System for Agencies NTS MOGAHA
Tax
Government Agencies
Private Network
Information Shared Service Payment
Service Gateway

Issuance e-Form
UDDI SSO e-Cert
Service Service * MOGAHA: Ministry of Government Administration & Home Affairs
e-Certification Payment Mobile ** MOCT: Ministry of Construction and Transport
Gateway Service *** NTS: National Tax Service

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2.5.1 Government Portal (G4C) System Background

System set up for G4C

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2.5.1 Government Portal (G4C) System Strategies

Cooperation and consensus

Related agencies went through consultation process for aim and need
for G4C. After that , the establishment of Single Window was presented
and consensus was reached.

User-friendly G4C

5,000 kinds of legal administrative tasks were categorized based on the

accumulated information through the administrative network.

Trustworthy G4C
Great effort was made to ensure systems security and the prevention of
document forgery for a reliable G4C. Moreover, legal and institutional
foundation was created to support legal/institutional process.

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2.5.1 Government Portal (G4C) System G4C Service

Resident
BEFORE
BEFORE AFTER
AFTER Single Sign-On
registration
Authenticity
verification

Universal Lightweight
Description,
Directory
Discovery,
Integration Access Protocol
Dep. A Dep. B Dep. C Dep. A Dep. B Dep. C

Service
Service Service
Service Service
Service
BB AA AA

Issuance E-payment
Service Service Service service system
Service Service Service
AA GG BB

Service
Service Service
Service Service
Service
Service
Service Service
Service Service
Service AA BB CC
KK CC CC Civil guidance
service E-form service

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2.5.1 Government Portal (G4C) System Vision

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2.5.2 Expended Administrative Information Sharing

Conceptual Diagram of Center

Customer Institutions

Government Information Sharing Center

Available Supporting Civil Supporting General

Providing Policy Data
Services Application-
Application-Related Works Office Works

Authentication Institution Linkage with Information Collecting & Information

System & Authority & Code Government Sharing Processing of Sharing Status
Functions History
Management Management Information Management Policy Data Management

Information Information Shared Information Information Sharing Authentication,

Security & Payment
Infrastructures Sharing System Index DB Linkage Network Systems

E-Government Infrastructures
Resident Taxes Land Buildings Vehicles
Information
Information Serving Institutions
(Central Governmental Departments, Metropolitan Cities & Do Provinces, Cities/Gun & Gu Districts)

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2.5.2 Expended Administrative Information Sharing Background

Realize the plan for pan-governmental shared administrative information system,

which was decided in the 63rd National Task Meeting held on July 20, 2005

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2.5.2 Expended Administrative Information Sharing History

ISP Schedule Building shared system

Nov. 2005 ~ April 2006 May 2006 ~ Dec. 2007

Section Detailed plan Schedule

Shared information
system building
Develop and expand systems Jan. 06 ~Dec. 07

Expand shared 24 kinds -> 40 kinds Dec. 06

information system
40 kinds -> 74 kinds Dec. 07

Build network linking Complete linking administrative institutions Nov. 06

shared Information system Link public and financial institutions Nov. 06 ~ Dec. 07

Administrative institutions Oct. 05

Provide service Test trial at a number of public and financial institutions Nov. 06
Expand to public and financial institutions Jan. 07~ Dec. 07

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 2.5.2 Expended Administrative Information Sharing Concept Diagram

Institutions Center for shared Institutions

using information administrative information supplying information

System supplying information Administrative

Administrative institutions for required documents information
Administrative
institutions Request for authorization
Supply information for
or approval
required documents
Report/registration Resident registration/cadastre
Supply information for Property register/ real estate
inspection
Civil application register, etc. (74 kinds)
Verifying facts
Public institutions
Submit required documents
request / process on behalf of others
Public Approval/confirm
institutions Establish policies Meeting requests from
people
Make decisions
System sharing policy Work system
related information
Financial institutions
Tax / physical distribution/
Collect/process policy
trade
related information
Food and drugs / 4 major
Application for loans, etc. Classify/amass
insurances
Financial Link/supply policy related
institutions Public welfare, etc.
information

Building pan-governmental shared administrative information system

Authentication, security, Linking administrative, public Standardization,
protection, reinforcement and financial institutions consolidating system

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2.5.3 Integrated Foreigner Support Service

Integrated Support Portal for Foreigners

Purpose
Provide comprehensive
information on entry & departure
regulations, the investment
environment, labor issue and
daily living for foreigners who
want to visit or live in Korea
Deal with E-application
concerning immigration &
employment
Provide investment consultation
and Conduct domestic searches
for potential foreign investors

Service
Providing Information through
Portal
E-Application
Investment Promotion System

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2.6 Implementation Structure

Commitment

Coordination

Collaboration

MOGAHA* MIC** MPB***

Administration, Technology, Budget

Support for Common Platform

* MOGAHA: Ministry of Government Administration & Home Affairs

** MIC: Ministry of Information and Communication
*** MPB: Ministry of Planning & Budget

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2.7 Future Direction

PAST NOW FUTURE

Information
Users

Access
Services Anytime and Anywhere
Single Access Window

Depart Depart Depart

Information Sharing
Depart
-ment -ment -ment -ment Systems Integration
Government Boundary-less
Province Province Province Province Depart Depart Depart Depart
Organizations
Organizations -ment -ment -ment -ment

District District District District

Provinces Districts
Personnel Personnel Personnel Personnel
Mgmt. Mgmt. Mgmt. Mgmt. Personnel Management Personnel Management
Functions Financial Financial Financial Financial
Mgmt. Mgmt. Mgmt. Mgmt. Financial Management Financial Management
(Applications)
Audit Audit Audit Audit Audit Audit

HW, SW, & HW, SW, & HW, SW, & HW, SW, &
Security Security Security Security Integrated Computing Center Ubiquitous Infrastructure
IT Infra
Network Network Network Network e-Government Network Integrated NW (Wire & Wireless)

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3. Critical Success Factors

3.1 Vision, Objectives, and Strategies

3.2 Laws & Regulations
3.3 Organizational Structure
3.4 Business Process
3.5 Information Technology
3. Critical Success Factors

Laws &
Regulations

Vision,
Organizational Business
Objectives,
Structure Process
Strategies

Information
Technology

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3.1 Vision, Objectives, and Strategies

Laws &
Regulations
Implementation of e-Government is a long-term
plan for the country. So, Think big with a big picture,
Vision,
Organizational Business
Objectives,
Structure Process
Strategies

Information
but start small with prioritized tasks.
Technology

A clear and compelling statement:

To provide a sense of direction and purpose to the organization
To guide the development of goals, strategies, and organization
To energize and inspire people to action

For achieving the objectives:

Integrated action plan Vision
including detailed schedule
For realizing the vision, Goals
Resource allocation
should be:
Roles & Responsibilities Goals Clearly defined & consistent
Feedback & Adjustment
(Objectives) Broad and overall
Categorized and measurable

Strategies
(Initiatives)

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3.2 Laws & Regulations

Laws &

Plan for sufficient

???time and effort to cater for
Regulations

changes in legislation that may be required to

Vision,
Organizational Business
Objectives,
Structure Process
Strategies

Information
Technology
support implementation of new processes.

Approaching Method

View of
Information
Users
Laws & Regulations
related to privacy View of View of
issues Business Information
Laws & Regulations Process Technology
which lead citizens
participation

Laws & Regulations to Laws & Regulations related to

reflect changes on governmental information technology
business process and architecture (ITA) and establishment of
information systems the integrated computing center

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3.3 Organizational Structure

Do not underestimate effort required in this area. It

Laws &
Regulations

Organizational
Vision,
Objectives,
Business
typically makes up between 30% and 50% of total effort.
So ensure that impacts on organization are well planned
Structure Process
Strategies

Information
Technology and scheduled.

Establishment of Presidential Commission

Strong Leadership and Commitment
Coordination and Collaboration
Budget Preparation and Budget Execution
Monitoring and Performance Measurement
Implementa
tion Structu
re Creation of Flexible Organizations

Put/Locate the Right Person

Job Transfe In the Right Position
r & Redesig
n At the Right Time

Smooth Changeover to New Environment

Change
Manage Detailed Workforce Planning & Scheduling
me nt
Communications Planning
Capacity Building (Training & Education)

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3.4 Business Process

Laws &

The existing way???

Regulations

Vision,
is not necessarily the right way.
Challenge existing practices if you want to make
Organizational Business
Objectives,
Structure Process
Strategies

Information
Technology
significant improvements.

Business Process Reengineering (BPR)

Implementation
Direction AS-IS Analysis TO-BE Design
Planning

AS-IS TO-BE

Analyze Current Issues

Understanding and Design New
Plan for Detailed
Setup Future Business
Action Plan
Business Direction Analyze Current Business Processes
Functions and Processes

Benchmarking

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3.5 Information Technology

Laws &

Information technology is a rapidly changing area.

Regulations

So, choose the right company for successful system

Vision,
Organizational Business
Objectives,
Structure Process
Strategies

Information implementation.
Technology

22

Technical
11
Capabilities
Financial
Capabilities
Successful
Implementation of
e-Government
Projects 33

44 Relevant
Personnel Experience
Capabilities

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4. Korean e-Governments
Outcomes and Limits

4.1 Fruits of Our Labor

4.2 Major Challenges to Overcome
4.1 Fruits of Our Labor

Total Turnover of e-Document Circulation Disaster Situation

e-Procurement Rate Propagation Time

$44B 97.8% 35 Minutes

85.9%
$36B 5 Minutes

03 06 03 06 03 06

Compound Civil Petition Number of

PPSS Utilization Rate
Processing Time WORKNET Users

1,760,000 94.7%
44 Days
280,000 53.4%
15 Days

05 06 03 06 03 06

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4.2 Major Challenges to Overcome

What the heck is the e-government? What did you do with the money?

I dont know the access

50.7%
channel of each service. 50,000
To go to the government
office is easier than e-gov. 32.6%
E-government homepage 1 billion U.S. dollar 930,000
is too difficult to use. 20.7% (for 10 years) 880,000

I dont know about the

computer. 13.8% 2002 2006
It is difficult to access the The number of
2.5% government officials
internet.

It is mine!!! Why dont you give the money to me?

Korean
Company
Budgeting Planning, Evaluating 17%

Coordinating
Global
Company
83%

X X X
A B C D
Package S/W Market Share(2008)
Implementing

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5. LG CNSs Contribution to Korean
e-Government

5.1 List of Projects Implemented by LG CNS

5.2 LG CNS Way to e-Government
5.1 List of Projects Implemented by LG CNS
1985 1996 1999 2002 2006
National Basic National Informatization
Information System Cyber Korea 21 e-Korea Vision 2006
Promotion Plan

11 Initiatives of Cyber Korea 21 Phase in Korea
Citizen-oriented Service via One-stop Window
Integrated Electronic Government Procurement
Comprehensive Service for National Taxes via
the Internet
Connecting Four Major Insurances
Reform of National Financial Information
Management
Improvement of Government Personnel
Information Management
Improvement of National Education
Information Management
Improvement of Local Administrative
Information Management
Establishment of Government Integrated
Computing Center
Electronic Documentation of All Government
Documents
Establishment and Expansion of the Electronic
Certifying Center
31 Initiatives of e-Korea Vision 2006 Phase in Korea
Online processing of document handling
Integration of central and local government financial information
e-Local government
Online auditing
e-Assembly
Integrated criminal legal system
HR administration integration
Foreign affairs and trade information system
Real time management of national tasks
Expanded administrative information sharing
Business reference model (BRM) development
Enhanced Internet civil service
Integrated national safety management service
Integration and enhancement of construction, land and registry
Enhancement of comprehensive tax service
Integrated national welfare information service
Integrated food and drug information service
Integrated employment information service
Internet administrative court service
Single window for business support service
Integrated national logistics information service
e-Trade service
Integrated foreigner support service
Support for exporting e-government solutions
Expanded online participation of the citizens
Government wide integrated information environment
Enhancement of e-government network
Application of government wide information technology architecture (ITA)
Building the information security system
Enhancement of IT staff and organizations
e-Government and security related legal reform

Others Intellectual
Intellectual Property
Property Automated
Automated Registry
Registry Office
Office National
National Tax
Tax Seoul
Seoul Smart
Smart Card
Card
LG CNS

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5.2 LG CNS Way to e-Government

The Number One Private Partner for Korean e-Government

Accumulating the
Greatest Number Possessing almost Developing and
Managing of Project all the Business Implementing New Supporting for
Specialized
Experience and and Technical e-Government Exporting Korean e-
e-Government Knowledge of Specialists Related Businesses for the Government
Organization
Korean e- to e-Government Future
Government

Business
Sales Public
Public 11 Public
Public 22 Telecom.
Telecom. && Strategic
Strategic Biz.
Biz. Supporting
Supporting
Sales Div.
Div. Div.
Div. Div.
Div. NW Div.
NW Div. Div.
Div. Div.
Div.
C
M
O
A E
e-GSC E N
R SS (e-Gov. Supporting Center) NN
AA
S
K TT
LL U
E RR
EE L
T UU
SS Integrated Application
Architecture
Consulting T
I Proposal Center Development for Public Market EE I
N
N
G
Technology
Technology Education
Education G
TRG**
TRG TSG****
TSG LG
LG CNS
CNS Univ.
Univ.
R&D
* TRG : Technology Research Group
** TSG : Technology Service Group

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Sohbong Yu
sbyou@lgcns.com
+82-16-273-9268