Marcel Stittner

Personal Information

Date of Birth: 14.11.1977

Nationality: German
Marital Status: Single
Languages: German, English and Spanish good knowledge
Computer Skills: Gastro Fix, MS Office, Microsoft Outlook, Fidelio Sales & Catering,
Fidelio Group Wise, Opera Sales & Catering

Email: marcel.stittner@gmail.com
marcel.stittner@ihg.com
Telephone: +58 4149275170

Education & Qualification

Certified Hotel Expert in 1998 Germany

Cornell University
E Cornell
Financial Management 02. March 2010
Mastering the Time Value of Money
Understanding Financial Statements
Making Capital Investment Decisions
Using Ratio Analysis to Evaluate Financial Performance
Professional History

01.2010 present InterContinental Tamanaco, Caracas

Venezuela
www.interconti.com/caracas
Director of Food & Beverage
Managing the daily F&B operations in this 528 room hotel, with a Food and Beverage
operation of 4 restaurants and bars, room service, InterContinental club lounge,
banqueting facilities for 1500 people with 16 meeting rooms, Catering for 1200
people - $ 8,5 million in F&B.
Responsible for the whole F&B operation
Responsible for the InterContinental Club Lounge, for the in-house
Entertainment
Responsible for in-house marketing strategies
Responsible for implementation of hygiene standards in the whole F&B
department
Planning of budget and forecast, Cost control and optimizing F&B cost
Optimizing productivity and Team member development
Controlling schedules of restaurants, kitchen and banquets to optimize payroll
Responsible for the implementation of InterContinental Meetings (pilot hotel
Champion of the project)

02.2008 01.2010 Real InterContinental Hotel & Club Tower

Costa Rica
www.interconti.com/sanjose

Director of Food & Beverage

Managing the daily F&B operations in this 372 room hotel, with a Food and Beverage
operation of 5 restaurants and bars, room service, InterContinental club lounge,
banqueting facilities for 1500 people with 22 meeting rooms, Catering for 1200
people - $ 8,5 million in F&B.
Responsible for the whole F&B operation
Responsible for the InterContinental Club Lounge, for the in-house
Entertainment
Responsible for in-house marketing strategies
Responsible for implementation of hygiene standards in the whole F&B
department
Planning of budget and forecast, Cost control and optimizing F&B cost
Planning and realisation of special events (Opening of the first Club Tower
Worldwide 600 persons)
Optimizing productivity and Team member development
Controlling schedules of restaurants, kitchen and banquets to optimize payroll
Renovation of kitchen (including a kosher kitchen), Renovation of restaurant,
Renovation of the whole banqueting area
Opening of the first Club Tower of InterContinental worldwide (FF+E, OS+E,
Staffing Guide, Standards)
Responsible for the implementation of the InterContinental Sound Strategy
(pilot hotel Champion of the project). Responsible for the implementation of
InterContinental Meetings (pilot hotel Champion of the project)
Task Force for the opening of the JW Marriott Guanacaste Resort & Spa, Costa
Rica.
As (FF+E, OS+E, Staffing Guide, Payroll, Standards, Job Descriptions and
Restaurant concepts)
 Internal Program Program of General Manager Development

Achievements:
F&B profit increase from 40,08% to 45,89%
HACCP increase from 75% to 96%
Guest Satisfaction increase from 75% to 91%
Optimizing payroll from 22,52% to 19,2%.
Optimizing F&B cost from 31,5% to 29,1%
Nov. 2007 to Feb. 2008 Universal Resorts Maldives
Kuramathi Tourist Island, Republic of Maldives
www.kuramathi.com.mv

Interim Consultant (3months)

June 2007 to Nov. 2007 Eko Hotel & Suites (rebranded from Le Meridien
March 2005)
Lagos, Nigeria
www.ekohotels.com

Director of Food & Beverage

650-room hotel with a busy Food and Beverage operation - 10 restaurants and bars,
banqueting facilities for 2000 people with 16 meeting rooms - $19 million in F&B.
Managed the daily F&B operations
Responsible for the entertainment
Responsible for in-house marketing strategies
Responsible for implementation of international standards
Responsible for implementation of hygiene standards in the whole F&B
department
Planning of budget and forecast
Cost control
Customer care
Planning and realization of special events
Up selling
Optimizing productivity
Team member development
In charge for interviews and recruitment
Controlling schedules of restaurants and optimizing payroll
F&B forecast
Left due to the difficult security situation in Nigeria.
Jan. 2006 to May 2007 Universal Resorts Maldives
Kuramathi Tourist Island, Republic of Maldives
www.kuramathi.com.mv

Executive Operations Manager

Kuramathi Village 3 star property: 151 rooms & suites, 4 restaurants and 1 bar
Kuramathi Cottage & Spa 4 star property: 83 rooms & suites, 4 restaurants and 2 bars
Kuramathi Blue Lagoon 5 star: 56 rooms & suites, 3 restaurants and 2 bars
Kandholhu 5 star: 14 rooms & suites, 1 restaurant and 1 bar
$19 million operation
Responsible for the operation of 4 resorts (including Front Office, Food &
Beverage, Housekeeping, Laundry and Maintenance)
Responsible for in-house marketing strategies
Coordination of all hotel departments
Responsible for renovations
Responsible for implementation of international standards
Planning of budget
Cost control
Customer care
Planning and realization of special events
Optimizing productivity
Team member development and training
Replacement for the General Manager during his absence

Achievements:
F&B profit increase from 40% to 46%
Guest Satisfaction increase from 70% to 90%
Optimizing F&B cost from 32% to 29,5%

Mar 2005 to Aug. 2005 Hilton Berlin

Berlin, Germany
www.hilton.com/berlin

Operations Manager
589 rooms & suits, 6 restaurants, 16 meeting rooms for events up to 1500 persons
outside catering up to 1100 persons - 10 Million in F&B.
Planning of budget and forecast
Cost control
Optimizing productivity
Team member development
Coordination of all F&B departments
Controlling schedules of restaurants and optimizing payroll
Duty management
 Replacement for the Director of Operations during his absence

April 2004 to Feb. 2005 Millennium Hotel & Resort

Stuttgart, Germany
www.si-centrum.de

Assistant Food & Beverage Manager

454 rooms & suits, 18 themed restaurants, bars and coffee bars with approx. 2000
covers 22 meeting rooms for events up to 3600 persons outside catering up to
1000 persons, 2 musical theatres up to 3600 persons - 18 Million in F&B.
Support for budgeting and marketing strategies
F&B forecast
Cost control
Optimizing productivity
Up selling
Team member development
Coordination of all F&B departments
Planning and realization of top events (new years 3000 person, showroom day
of Millennium hotel & resort 10000 person)
Controlling schedules of restaurants and optimizing payroll
Assisting and controlling the micros cash system
Duty management
Replacement for the Director of F&B during his absence
Left due 1 years contract.

June 2002 to April 2004 Dorint Mueggelsee

Berlin, Germany
www.berlin.dolce.com

(July 2003 to April 2004) Food & Beverage Manager

178 rooms & suites, 22 meeting rooms, F&B department, restaurant, bars, sport
restaurant, wellness- und fitness area outside catering.
(June 2002 to March 2003) Assistant Food & Beverage Manager

2001 to 2002 Intercontinental Hotel Dallas

Texas, USA
www.ichotelsgroup.com/dallas

Management Trainee
578 rooms & suites, 4 restaurants and bars, 36 meeting rooms with 115000 square ft.
Left due to the terror attacks in the United States.

May 2000 to May 2001 Steigenberger Airport Hotel

 Frankfurt, Germany
www.airporthotel.steigenberger.de

Food & Beverage Management Trainee

440 rooms & suites, 3 restaurants and bars, 36 meeting rooms

July 1999 to April 2000 Maritim Hotel Frankfurt

Frankfurt, Germany
www.maritim.de

Commis & Demi-Chef de Rang

543 rooms & suites, 5 restaurants and bars, 20 meeting rooms
Storekeeper in the Purchasing Department

1998 to 1999 Military Service

Aug. 1995 to June 1998 Parkhotel Gtersloh

Guetersloh, Germany
www.parkhotel-gt.de

Apprenticeship as Hotel Expert

103 rooms & suites, 3 restaurants and bars, 6 meeting rooms

References

Juan Uribe Former General Manager Eko Hotel & Suites

Email: juan.uribe@cpnairobi.com

Ramon Diago General Manager InterContinental Hotel & Club Tower Costa
Rica
Email: ramon.diago@r-hr.com

James Peebles Former General Manager JW Marriott Resort & Spa Guanacaste,
Costa Rica
Email: jgpeebles@yahoo.com