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Overview
This article describes how to recover a tamper protected system if you've lost the tamper protection
password and the client cannot receive a new policy with a known password.
To recover a tamper protected system, you must disable Enhanced Tamper Protection.
Do the following:
1.BootthesystemintoSafeMode.
2.ClickStart>Run>services.msc>rightclickSophosAntiVirusservice>properties>settodisabled>OK
3.ClickStart>RunandtyperegeditandthenclickOK.
4.Gotothefollowinglocationintheregistryeditor:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SophosEndpointDefense\TamperProtection\Config
5.SetthefollowingDWORDvaluesto0:SAVEnabledandSEDEnabled
6.Gotothefollowinglocationintheregistryeditor:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\SAVService\TamperProtectionandsettheREG_DWORDEnabledto0
7.Rebootthesysteminnormalmode.
https://community.sophos.com/kb/enus/124377 1/3
26/1/2017 SophosEndpointDefense:HowtorecoveratamperprotectedsystemSophosCommunity
To recover a tamper protected system, you must disable Enhanced Tamper Protection.
Do the following:
Registry keys:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SophosEndpoint
Defense\TamperProtection\Config
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SophosMCSAgent
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\SavService\TamperProtection
Related information
https://community.sophos.com/kb/enus/124377 2/3
26/1/2017 SophosEndpointDefense:HowtorecoveratamperprotectedsystemSophosCommunity
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https://community.sophos.com/kb/enus/124377 3/3