Dispute submitted online 21 Jun 2017

My complaint is with National Australia Bank Limited

I have complained to the service provider

I complained on 1 June 2017

Sent an email to NAB June1.Since have received no further information and a
denial to service request.
I have received a final written reply to my complaint
The service provider has not started legal proceedings against me in a court

My complaint relates to Deposit accounts

Main complaint I did not authorise a withdrawal from my account

Service provider reference Complaint reference

85542515117

Complaint summary 24-26 MAY 2017 Unauthorised Transactions : Approx $10,500 AUD Biller name :
SecureTrade Limited (Malta) Biller location : MALTA My location : NEW ZEALAND
(I have never been to MALTA) 30 MAY : All unauthorised transactions made by biller
"SecureTrade Limited" were disputed. 12-13 JUNE : Approx $1400 credited back
to account (3 transactions). 14 JUNE : NAB sends a letter stating that remaining
charges cannot be disputed. I have a record of this letter which I'll attach if possible.
NAB are falsely claiming that I was in Malta on 24,25,26 MAY and used my card in a
shop in Malta. Under this false claim , they refuse to open disputes or obtain store
addresses , contact phones or otherwise.
I am seeking compensation
I know how much I am seeking
AUD $10,535.87

What I think is a fair and reasonable
outcome
$10535.87 AUD was taken from my account without any authorisation. When I
contacted the NAB Bank to dispute these charges , they responded stating that they
would not dispute them because I made the charges in another country (MALTA)
with my card. This claim by the NAB Bank is false.
I am lodging this dispute for myself

My contact details Mr
Paul
Williams
DOB 24 March 1982
28 Appleyard Crescent

57969
 Meadowbank
Auckland
1072
New Zealand
Work 02 8005 0949
publications@purelocal.com.au
Someone else will be the contact person

Representative's relationship to me Solicitor - private

Representative details Mr
Brian
Donahue
Independent Legal Advisor

Private
Private
NSW
2000
Australia
Work 02 8005 0949
brian.donehue@purelocal.com.au

Authority to FOS This dispute is being lodged with the knowledge and consent of the Applicant(s), i.e.
the person(s) in dispute with the Financial Services Provider (FSP).

The information submitted may be provided to the FSP nominated in this dispute
form, or another FSP identified by the Financial Ombudsman Service (FOS) as the
correct organisation against whom the dispute should be lodged, before it is
reviewed by FOS. The Applicant(s) authorise:
FOS, the FSP(s), any representative appointed by the Applicant(s) and any
organisation named in association with that representative, to exchange
information about the Applicant(s), including any reasonably necessary
sensitive information, for the purpose of dealing with the dispute.
FOS to exchange relevant information between different FSPs if the
Applicant(s) lodge multiple disputes against those FSPs.
FOS to refer the dispute to another dispute resolution service or FSP if FOS
determines it appropriate.

For general information on how we deal with information provided to us and the
Applicant's privacy rights, see our privacy policy. Our dispute handling process is
governed by our Terms of Reference

How I heard about FOS Government agency

Files submitted with dispute form ombudsman2.pdf

ombudsman1.pdf

57969