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Module Title:
Computer
Date Develop: Document No.:
Hardware November 12, 2011
Servicing NC II
Maintaining Issued by:
Developed by: Page
Computer Systems
Rony T. Paragas Revision No.: i of 68
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HOW TO USE THIS MODULE
Welcome to the Module Maintaining of Computer System and
Networks. This module contains training materials and activities for you to
complete.
If you have questions, dont hesitate to ask your facilitator for assistance.
You may already have some of the knowledge and skills covered in this
module because you have:
been working for some time
already have completed training in this area.
If you can demonstrate to your trainer that you are competent in a particular
skill or skills, talk to him/her about having them formally recognized so you dont
have to do he same training again. If you have a qualification or Certificate of
Competency from previous trainings show it to your trainer. If the skills you
acquired are still current and relevant to this module, they may become part of the
evidence you can present for RPL. If you are not sure about the currency of your
skills, discuss it with your trainer.
After completing this module ask your trainer to assess your competency.
Result of your assessment will be recorded in your competency profile. All the
learning activities are designed for you to complete at your own pace.
Inside this module you will find the activities for you to complete followed by
relevant information sheets for each learning outcome. Each learning outcome may
have more than one learning activity.
Computer
Date Develop: Document No.:
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MODULE CONTENT
LEARNING OUTCOMES:
1. Plan and prepare for the maintenance of computer systems and networks.
2. Maintain computer systems
3. Maintain Network systems
4. Inspect and test configured/repaired computer system and networks
ASSESSMENT CRITERIA:
1. Maintenance planned and prepared with OHS policies and
procedures.
2. The materials, tools, equipments and testing devices obtained and
checked.
3. Computer systems and networks checked, identified and maintained
with specifications and requirements to conform with manufacturers.
4. The normal functions of computer systems are checked and tested.
5. The scheduled/periodic maintenance and cleaning are performed.
6. The repairs/replacements and sudden breakdowns responded in
accordance with established procedures.
7. The normal functions of network systems checked and tested.
8. The scheduled/periodic maintenance and cleaning performed.
9. The repairs/replacements and sudden breakdowns responded in
accordance with established procedures.
10. Computer system and network checked to ensure safe operation.
11. Final inspection and testing taken to conform with manufacturer
specifications.
12. Reports prepared and completed to company regulations.
Prerequisite: PC Operation
Computer
Date Develop: Document No.:
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TECHNICAL TERMS
Computer
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LEARNING OUTCOME SUMMARY
EVALUATION METHOD:
Hands-on
Direct observation
Practical demonstration
Computer
Date Develop: Document No.:
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Learning Experiences
Learning Outcome 1
Plan And Prepare For The Maintenance Of Computer Systems And Networks
Learning Activities Special Instructions
1. Read information sheet If you have some problem on the
4.1-1 Plan and Prepare content of the information sheets dont
Maintenance Procedures hesitate to approach your facilitator.
If you feel that you are now
knowledgeable on the content of the
information sheets, you can now
answer Self Check provided in the
module.
2. Answer self-check 4.1-1 Compare your answer to the answer
key 4.1-1. If you got 100% correct
answer in this self-check, you can now
Perform task Sheet 4.1-1. If not review
the information sheet and go over the
self-check again.
3. Perform Task Sheet 4.1-1 Compare your work to the performance
checklist. If you got 100% correct
Prepare an Equipment answer in this task, you can now move
Maintenance Schedule to the next Learning Outcome. If not
review the information sheet and go
over the task again.
Computer
Date Develop: Document No.:
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INFORMATION SHEET 4.1-1
Learning Objective:
After reading this INFORMATION SHEET, YOU MUST be able to Plan
and Prepare Maintenance Procedures
Introduction:
MAINTENANCE PROGRAM
DEFINITION OF TERMS
Maintenance Program- is a comprehensive list of maintenance
and its incidents. This would include all maintenance activities to be
undertaken , manpower needed, maintenance methods to be used, all the
materials and supplies needed for the maintenance and cost involved in
the maintenance.
Computer
Date Develop: Document No.:
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Quality management- is a method for ensuring that all the activities
necessary to design, develop and implement a product or service are
effective with respect to the system and its performance.
PLAN
= PLAN
DO
= IMPLEMENT
CHECK
= ASSESS/CORRECT
ACT
= SUSTAIN
Computer
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1. Plan. Here in this stage an organization must be able to prepare a good
maintenance program which will define the standards for Best Management
Practices. The maintenance program must clearly answer the question on
WHY,WHO,WHAT,WHEN, WHERE and HOW.
WHO WHY
WHERE WHEN
Why Maintain?
1. General Objective:
2. Specific Objectives:
Computer
Date Develop: Document No.:
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Prompt DELIVERY of services/ product
WHO?
What routine actions must be done to keep the device on working order?
Where is the maintenance activity to be carried out?
When do you perform the maintenance activities?
How to maintain?
Manpower
Money (Financial Resources)
Methods and System
Machines (Facilities)
Materials and Supplies
2. DO. Here in this stage the organization through the clearly identified
Maintenance Program, must be able to practice the Methods and System defined
in order to meet the standards (measurable performance levels of maintenance
execution) established.
5S
Maintenance Methods
and System
Preventive Maintenance Corrective Maintenance
Computer
Date Develop: Document No.:
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Overall, the combination of standards, methods and strategies are elements of
an integrated Planted Maintenance System.
Below is the sample Equipment Maintenance Schedule for Welding Machine in the
Practical Work area of a Training Center for SMAW NCII. You may see that that this
maintenance schedule is for a specific equipment only, denoted by unique property
code.
SAMPLE TEMPLATE NO. 2 EQUIPMENT MAINTENANCE SCHEDULE
Regular inspections are conducted to assure that the maintenance activities are
done on the date and time it was planned and that the performance levels
adhered to the defined standard.
Below is a sample Maintenance Inspection Checklist. You may note that this checklist
Computer
Date Develop: Document No.:
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pertains to the same equipment with the Maintenance Schedule (see sample). This
checklist will confirm if the maintenance activities have been performed in order to
prolong the life of this particular equipment. The Inspection items are stated in a
question form as these serve as the criteria or standards of maintenance.
4. ACT. The inspection will allow the organization to determine if the standards
of maintenance are met. This will also allow the identification of further
improvement in the process and procedures. Hence, the results of the inspection
must be properly documented and reported to the proper authorities for
immediate action or correction needed.
The proper use of the training tools and equipment is the first and foremost task in the
maintenance. The proper use of tools and equipment is a very important task of the
worker in any trade. They must be able to use them in accordance to the manufacturers
manuals as this would evidently extend the life of the equipment and tools.
USERS MANUAL: For the Safe and Proper Operation of an Equipment or Tools.
When using equipment and simple tools, it is best to read the manufacturers and
/or users manuals. This would indicate the part of the equipment, the functions of each
part and the way to maintain it. We must always refer to it for reference. The users
manuals must be kept handy and within the Quality Control Area where the equipment
is kept for immediate reference.
Computer
Date Develop: Document No.:
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Self Check 4.1-1
TRUE OR FALSE: Write T if the statement is True and F if the statement is False.
____1. Planning and preparing systematic maintenance procedure will
save time, money and frustration.
____2. PC maintenance is not so important topic for anyone who owns
a PC.
____3. Maintenance Program is a comprehensive list of maintenance
and its incidents.
____4. Regular inspections are conducted to assure that the maintenance activities
are done on the date and time it was planned and that the performance
levels adhered to the defined standard.
____5. The proper use of the training tools and equipment is the first and foremost
task in the maintenance.
Computer
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Answer Key
1. T
2. F
3. T
4. T
5. T
Computer
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TASK SHEET NO. 4.1-1
Steps/ Procedure:
Assessment Method:
Demonstration , Performance Criteria checklist
Computer
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SAMPLE TEMPLATE NO. 1 EQUIPMENT MAINTENANCE SCHEDULE
2. Defragging x
Trainer/
hard disk trainees
3. Removing
Trainer/ x
unwanted
trainees
files
4. Managing Trainer/ x
trainees
files
5. Scanning Trainer/trai x
nees
computers
for viruses
6. Fixing Trainer/ x
trainees
registry
problems
7. Cleaning Trainer/ x
trainees
internal
parts
8. Cleaning Trainer/ x
trainees
external
parts
Computer
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CRITERIA Yes No
Did you
Used the template in maintenance schedule
Prepared materials and equipment
Observed safety procedures in accordance with the
manufacturers instruction
Checked PPE condition in accordance with the manufacturers
instruction
Planned Maintenance schedule properly
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LEARNING OUTCOME SUMMARY
ASSESSMENT CRITERIA:
1. The normal functions of computer systems are checked and tested.
2. The scheduled/periodic maintenance and cleaning are performed.
3. The repairs/replacements and sudden breakdowns responded in
accordance with established procedures
CONDITION:
Trainees must be provided with the following:
1. WORKPLACE LOCATION
2. EQUIPMENT
3. Tools
PC specification Schematic Diagrams Gloves and goggles
Masks Anti-static wrist wraps
Contact cleaners/ soap or detergents Dust brush
Chamois or rags Basin/ water Diagnostics softwares and
CDROMs
Slotted head screwdriver Philips head screwdriver Long nosed pliers
Allen bit wrench Multi-tester Spare parts
EVALUATION METHOD:
1. Hands-on
2. Direct observation
3. Practical demonstration
Learning Experiences
Computer
Date Develop: Document No.:
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Learning Outcome 2
MAINTAIN COMPUTER SYSTEMS
Learning Activities Special Instructions
1. Read information sheet If you have some problem on the
4.2-1 Maintain Computer content of the information sheet dont
Systems hesitate to approach your facilitator.
If you feel that you are now
knowledgeable on the content of the
information sheet, you can now
perform Job Sheet provided in the
module.
2. Answer self-check 4.2-1 Compare your answer to the answer
key 4.2-1. If you got 100% correct
answer in this self-check, you can now
Perform task Sheet 4.2-1. If not review
the information sheet and go over the
self-check again.
3. Perform Job Sheet 4.2-1 Compare your task to the performance
checklist. If you got 100% correct
Computer System answer in this task, you can now move
Maintenance to the next learning outcome. If not
review the information sheet and go
over the task again.
Computer
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INFORMATION SHEET 4.2-1
(If your not sure what you are deleting select the category and then Click
View Files)
--------------------------------------------------------------------------------
3. Click OK
--------------------------------------------------------------------------------
Computer
Date Develop: Document No.:
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4. Click OK
5. Click OK again
--------------------------------------------------------------------------------
5. Select the Screen Saver Tab>>Change the Screen Saver Drop Menu
Computer
Date Develop: Document No.:
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to your preferred screen saver
6. Click OK
Computer Virus
It corrupts files
It slows down the speed of the computer system
It causes the system to hang frequently
It deletes various files
A virus can enter the system and infect it through various sources. Some
of the sources are
Removing viruses, though technical, is yet a very simple process if all the
required steps are properly followed.
Computer
Date Develop: Document No.:
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The basic steps are:
Computer
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Methods of Eliminating Viruses
Removing the virus When the virus can be easily identified and can be
removed without affecting other files, then the antivirus removes it from
the host place.
Boot viruses: These viruses infect floppy disk boot records or master boot
records in hard disks. They replace the boot record program (which is
responsible for loading the operating system in memory) copying it
elsewhere on the disk or overwriting it. Boot viruses load into memory if
the computer tries to read the disk while it is booting.
Polymorphic viruses: A virus that can encrypt its code in different ways
so that it appears differently in each infection. These viruses are more
difficult to detect.
Examples: Involuntary, Stimulate, Cascade, Phoenix, Evil, Proud, Virus
Computer
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101
Macro Viruses: A macro virus is a new type of computer virus that infects
the macros within a document or template. When you open a word
processing or spreadsheet document, the macro virus is activated and it
infects the Normal template.
Examples: DMV, Nuclear, Word Concept.
Antivirus Software
As our world becomes more digitized, the files we store on our computers
are becoming increasingly more important. Instead of keeping
handwritten letters in a shoebox, we correspond with family members
using e-mail. If we use digital cameras, we often keep our photo albums
on our computers.
Unfortunately, computers (and particularly the hard disk drives that hold
your files) can fail. Your computer might run for a decade with no
problems, or it could fail tomorrowthere's no way to tell. To make sure
you don't lose important files if your computer stops working, you should
back up your computer on a regular basis. The backup process copies
your files to a safe place so that even if your computer fails, you won't
lose them.
It doesn't make sense to back up your files to the hard disk drive inside
Computer
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your computer, because if your computer were to fail, you would also lose
your backup. Instead, you should back up your files to an external hard
disk drive or removable disk drive, such as a CD. If your computer does
fail, you can then connect the external hard disk drive or use the CDs to
restore your files to your new or repaired computer. (This article
describes how to back up your files to an external hard disk drive, which
is the easiest way to do a full backup of all your files. If you decide to use
CDs, you'll need to choose which files to back up and then manually
insert and remove CDs as they are filled.)
If you decide to get an external hard disk drive, choose one that is at
least as large as the hard disk drive inside your computer. For example, if
your computer has a 100-gigabyte (GB) hard disk drive, choose a 100-GB
or larger external hard disk drive. Then connect the external hard disk
drive to your computer. Make a note of the drive letter (such as E:, F:, or G:)
assigned to your new hard disk drive.
With an external hard disk drive, you can manually back up your files, or you can
schedule automatic weekly backups.
1. Click Start, point to Accessories, point to System Tools, and then click Backup. If the
Backup option does not appear on the System Tools menu, you can install it.
Computer
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2. The Backup or Restore Wizard appears. Click Next.
4. On the What to Back Up page, click All information on this computer, and then click Next.
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5. On the Backup Type, Destination, and Name page, click Choose a place to save your
backup, and select your external hard disk drive. Then click Next.
Computer
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7. Windows Backup saves a copy of your files to your external hard disk drive. When the backup is
complete, click Close.
If your computer stops responding, you will be able to restore your files to
the state they were in when you completed the backup. However, any
new files you have created and any changes you have made to existing
files since the backup occurred will not be saved unless you back up
your files again. For best results, back up your files every week or
immediately after creating important files, such as after you copy
pictures from your digital camera.
Schedule backups
If you're busy, you might not have time to manually back up your files
every week. Fortunately, you can schedule backups to occur
automatically. This takes a few minutes to set up, but once you've done
so, you'll be protected indefinitely.
Computer
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1. Click Start, point to Accessories, point to System Tools, and then
click Backup. If the Backup option does not appear on the System
Tools menu, you can install it.
Computer
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4. On the What to Back Up page, click All information on this computer, and then click
Next.
5. On the Backup Type, Destination, and Name page, click Choose a place to save your
backup, and select your external hard disk drive. Then click Next.
Computer
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7. On the Type of Backup page, click Next.
9. On the Backup Options page, select Replace the existing backups. Then click Next.
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10. On the When to Back Up page, click Later. In the Job name box, type Backup. Then click
Set Schedule.
11. On the Schedule tab in the Schedule Job dialog box, click the Schedule Task list, and then
click Weekly.
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12. In the Start time box, specify a time of day when your computer will not be used for several
hours, such as 3:00 AM. In the Schedule Task Weekly area, select the day of the week you
want to back up your files. If you are backing up files overnight, remember to leave your
computer running the night before.
13. Click the Settings tab. Select the Wake the computer to run this task check box.
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15. In the Set Account Information dialog box, type your password in both the Password and
Confirm password fields. Then click OK.
17. In the Set Account Information dialog box, type your password in both the Password and
Confirm password fields. Then click OK.
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19. On the Completing the Backup or Restore Wizard page, click Finish.
Your computer will automatically back up your files to your external hard disk drive
every week at the time you specified.
You can use this feature to change the installation of Windows Installer-
based programs such as Microsoft Office XP. Windows Installer-based
programs include a Maintenance Mode option. With this option, you can
add or remove features, change the installation state of the program or of
individual components, or repair and restore the installation.
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Remove Programs.
2. In the Currently installed programs box, click the program that
you want to remove, and then click Remove.
3. If you are prompted to confirm the removal of the program, click
Yes.
Troubleshooting
Make sure that the program that you click in the Add or Remove
Programs tool is the program that you want to remove from your
computer. Some programs may not prompt you to confirm the
removal before the program is removed from the computer.
You can only remove a program with the Add or Remove Programs
tool if the program is written for Windows. If you do not see the
program that you want to remove in the Currently installed
programs box, view the program documentation for instructions
about how to remove it.
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Self Check 4.2-1
______ Click OK
_____ Accessories
_____ Programs
Answer Key
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1. How to perform Disk Clean Up:
3. Click OK
1. Start Menu
2. Programs
3. Accessories
4. System Tools
5. Scan Disk
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Job Sheet 4.2-1
Steps/ Procedure:
1. Shut down computer
2. Be sure to unplug it from power source
3. Remove cables and other peripheral devices
4. Clean Inside and outside parts of the system
5. Connect cables and peripherals
6. Start the computer
7. Install/Update anti-virus program
8. Scan computer for viruses
9. Remove unnecessary programs
10. Clear Internet history and temporary files
11. Run disk cleanup
12. Run desk defragment tool
13. Perform scandisk
14. Let your trainer check your work.
Assessment Method:
Demonstration , Performance Criteria checklist
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Performance Criteria Checklist 4.2-1
CRITERIA Yes No
Did you
Shut down computer
Unplug from power source
Removed cables and other peripheral device
Cleaned Inside and outside parts of the system
Re-connected cables and peripherals
Started the computer
Installed/Updated anti-virus program
Scanned computer for viruses
Removed unnecessary programs
Cleared Internet history and temporary files
Ran disk cleanup
Ran desk defragment tool
Performed scandisk
Followed safety procedures
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LEARNING OUTCOME SUMMARY
6. Materials
Contact cleaners/ soap or
1. PC and network specification
detergents
2. Network Cables and peripherals
Dust brush
UTP Cat. 5 cables
Chamois or rags
UTP Cat.3 cables
Basin/ water
RJ 45 modular plug
7. Diagnostics softwares and CDROMs
Hubs/switches 8. Tools and test equipments
3. Modem/router
Slotted head screwdriver
4. Network layout and schematic
Philips head screwdriver
diagrams
5. Personal protective equipments Long nosed pliers
Gloves and goggles Allen bit wrench
Masks Crimping tool
Anti-static wrist wraps Cable tester
Multi-tester
9. Spare cables
EVALUATION METHOD:
Hands-on
Direct observation
Practical demonstration
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Learning Experiences
Learning Outcome 3
MAINTAIN NETWORK SYSTEMS
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INFORMATION SHEET 4.3-1
MAINTAIN NETWORK SYSTEM
Learning Objective:
I want to do this!
This guide will show the user how to set up a static IP address in
Windows XP.
By default most broadband internet service providers automatically
assign your computer a new IP address every time it boots up. This is
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called a Dynamic IP address.
A static IP address assigns one permanent IP to your computer. This is
useful if you want to host a website, access your computer remotely, or
run any kind of server.
Instructions
PC with Windows XP
Broadband Internet Access
Pencil and paper
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last digit to a number between 1 and 255. For example, if your IP
address is "192.168.1.1" you would enter "192.168.1.11" or
"192.168.1.101"
Subnet Mask / Default Gateway -- Enter these exactly as you copied
them down.
6. Next click "Use the following DNS server addresses" and add the
DNS servers you copied down or found in your router settings.
After you've entered all the information your screen should look
something like the picture to the left.
7. Now make sure you can connect to the internet and congratulations!
You now have a static IP address!
If you can't connect to the internet the most common problem is the
DNS servers. Make sure your DNS servers are correct. If you can't find
your router settings just call your ISP and they should be able to give
you your DNS or Name Servers.
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or floppy disk into your computer, and follow the
manufacturer's instructions to install the software.
6. If you had to shut down your computer to get to the USB port,
you can now turn on your computer. Windows detects and
installs the new hardware, and then displays a notification
informing you that the hardware has been successfully
installed.
Instructions
Opening the command shell
4. Type the following into the command shell: "ipconfig /all" Doing this
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will give you a list of network adapters. Use the scroll bar to read
through the adapter names. Find the adapter you want to work with.
5. Type in the following: ipconfig /release "adapter" Replace "adapter"
with the name of the adapter you want to work with. Make sure to
include the quotes around the name of the adapter.
Once you've run the release operation, the adapter will be without any
network info.
6. Run the following: ipconfig /renew "adapter" Again, replace "adapter"
with the name of the adapter you are working with. This will tell the
adapter to look for new network info.
7. Run "ipconfig /all" to confirm the adapter has picked up new network
info -- including a valid IP address
Instructions
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connected. You can tell if an entire network is down if no computers on
the system respond to the ping, or identify an isolated incident due to a
failed ping of one computer. It is easy to use the ping function if you
follow a few simple steps.
Instructions
IP address
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share files.
A. Workgroup
B. User Account
C. Computer Name
D. None of the above
3. It is a program built into the windows XP Professional Operating
System that allows user to manage their internet protocol.
A. CMD
B. IPCONFIG
C. Ping
D. Format
4. ______ is a signal sent to a network or computer to elicit a response
in order to determine whether or not it is connected.
A. Copy
B. IPCONFIG
C. CMD
D. Ping
5. Which of the following is not a component used for networking.
A. Modem
B. Video card
C. Lan card
D. Hub
Answer Key
1. D
2. A
3. B
4. D
5. B
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Job Sheet 4.3-1
Title : Maintain Network System
Performance Objectives:
Given a working personal computer you are going to maintain
network system, change the computer name and workgroup, assign
static IP address.
Steps/ Procedure:
1. Start Computer
2. Change workgroup and computer name based on the servers
Workgroup.
3. Assign Static IP Address
4. Check the connectivity
Assessment Method:
Demonstration , Performance Criteria checklist
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PERFORMANCE CHECKLIST
Performance Criteria
Did you Yes No
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LEARNING OUTCOME SUMMARY
INSPECT AND TEST CONFIGURED/REPAIRED
LEARNING
COMPUTER SYSTEM AND NETWORKS
OUTCOME #4
CONTENTS:
1. Check the maintained/serviced computer systems to ensure safe
operation.
2. Run or conduct computer to computer communications.
3. Connect to the internet if necessary.
4. Burn-in serviced or replaced components.
5. Return computer to networking area.
6. Document the task undertaken.
ASSESSMENT CRITERIA:
1. Computer system and network checked to ensure safe operation.
2. Final inspection and testing taken to conform with manufacturer
specifications.
3. Reports prepared and completed to company regulations.
CONDITION:
Trainees must be provided with the following:
a. PC specification
b. Schematic Diagrams
c. Diagnostics softwares and CDROMs
d. Books/manuals/magazines
e. Tools and test equipments
i. Slotted head screwdriver
ii. Philips head screwdriver
iii. Long nosed pliers
iv. Allen bit wrench
EVALUATION METHOD:
Hands-on
Direct observation
Practical demonstration
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Learning Experiences
Learning Outcome 4
INSPECT AND TEST CONFIGURED/REPAIRED COMPUTER SYSTEM AND
NETWORKS
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INFORMATION SHEET 4.4-1
Inspect And Test Configured/Repaired Computer System And
Networks
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Determining TCP/IP Settings - TCP/IP settings that
are used in network settings are:
INSPECTION CHECKLIST
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Self Check 4.4-1
TRUE OR FALSE: Write T if the statement is True and F if the statement
is false.
____3. The cmd command is the basic tool for testing TCP/IP
connectivity.
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Answer Key
1. T
2. T
3. F
4. F
5. T
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Job Sheet 4.4-1
Steps/ Procedure:
1. Start Computer
2. Using the inspection checklist template check the configured
computer system and network.
3. Let your trainer check your work
Assessment Method:
Demonstration , Performance Criteria checklist
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PERFORMANCE CHECKLIST
Performance Criteria
Did you Yes No
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INSTITUTIONAL EVALUATION
EVIDENCE PLAN
TRAINEES NAME
FACILATATORS NAME
Demonstration
Ways in which evidence will be collected:
Witten Test
[tick the column]
Interview
The evidence must show that the candidate
1. Planned and prepared Maintenance with OHS policies and procedures. X
2. Obtained and checked materials, tools, equipments and testing devices X
3. Checked, identified and maintained computer systems and networks with
X
specifications and requirements to conform with manufacturers.
4. Checked and tested the normal functions of computer systems. X
5. Performed the scheduled/periodic maintenance and cleaning. X
6. Responded the repairs/replacements and sudden breakdowns in
X
accordance with established procedures.
7. Checked and tested the normal functions of network systems. X
8. Performed the scheduled/periodic maintenance and cleaning. X
9. Checked computer system and network to ensure safe operation. X
10. Prepared and completed reports to company regulations. X
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DEMONSTRATION WITH QUESTIONING CHECKLIST
TRAINEES NAME
TRAINERS NAME
QUALIFICATION COMPUTER HARDWARE SERVICING NC II
UNIT OF COMPETENCY Maintain Computer Systems and Networks
COVERED
DATE OF EVALUATION
TIME OF EVALUATION
INSTRUCTIONS FOR DEMONSTRATION
Given the necessary materials, tools and equipment, the trainee must be able to perform
the following within four (4) hours
Maintain Computer Systems and Networks
Materials & Equipment
Observation: / to show if evidence is
demonstrated
Yes No N/A
1. Planned and prepared Maintenance with OHS
policies and procedures.
2. Obtained and checked materials, tools, equipments
and testing devices
3. Checked, identified and maintained computer
systems and networks with specifications and
requirements to conform with manufacturers.
4. Checked and tested the normal functions of
computer systems.
5. Performed the scheduled/periodic maintenance
and cleaning.
6. Responded the repairs/replacements and sudden
breakdowns in accordance with established
procedures.
7. Checked and tested the normal functions of
network systems.
8. Performed the scheduled/periodic maintenance
and cleaning.
9. Checked computer system and network to ensure
safe operation.
10. Prepared and completed reports to company
regulations.
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QUALIFICATION: COMPUTER HARDWARE SERVICING NC II
Duration: 1 hours
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COMPETENCY EVALUATION RESULT SUMMARY
TRAINEES NAME
FACILITATORS NAME
QUALIFICATION COMPUTER HARDWARE SERVICING NC II
DATE OF EVALUATION
TIME OF EVALUATION
The Performance of the Trainee in the following Satisfactory Not
assessment methods [ Please Tick appropriate box] Satisfactory
A. Demonstration
Recommendation
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