SAP Upgrade, Rejuvenation & Expansion

Order to Cash (O2C)

O2C 1.1.2 ! "#

End User Training Manual

for

SAP SD Sales and Distribution

Process Name: Sales Returns Processing

Process No: TRF/O2C/1.1.2

Control Copy No: TRF/O2C/1.1.2/

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Doc Version Description Prepared by Date Reviewed by Approved by
00 Original Srinivas T 24.12.2009 Rajiv K Shukla &
&Srinivas S Gautam Kumar
 Introduction

Enterprise Order to Cash process in TRF has the following business processes.

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For each of the above processes, a separate End User Training Manuals is available

This document covers sl. No. 9 of the above list, that is Sales Return Processing.

This End User Training manual on Sales Return Processing Process consists of the
following sequence of sub-processes as listed in the Table of contents (next page)

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O2C RETURNS OVERVIEW ................................................................................................ 4
PROCESS FLOW ............................................................................................................. 4
Creation of return Sales Order-VA01 .................................................................................... 5
Return Delivery with reference to return order VL01n.......................................................... 10
Return Credit memo with reference to return delivery-VF01 ................................................ 13

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Definition of returns Order

A return document used in complaints processing for when a customer sends goods back.
Detailed activities of return Business process:
Return document generation w.r.t returns Letter from customer.
Return Delivery (Goods Receipt in TRF)
Credit memo for returns (return amount to Client)
Credit of excise

Processing for returns

Return order will be created with reference returns intimation note or with reference to
original invoice

Business process

Return process in case of materials returned by the customer.

Original invoice along with duplicate copy of Transporters/consignment note will be required
inbound delivery to reverse excise.
Product/spares will be kept somewhere in shop and the same will be sold as and when new
order is received for the same item

Other types of return

Due to non-payment by customer
Project is closed intermittently
Project closure due to difference with customer

Prerequisite

Following master data should exists before creation of return order.

Customer master data

Customer excise details
Material master data
Original invoice and equipment number
Duplicate copy of Transporter / Consignment note will be required for inbound delivery to
reverse excise.

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Use TRF document type return order as per SBU. This order will be created w.r.t invoice.

Following data will be copied from invoice while creating return order

Customer Number
Material number and Quantity
Return related information
User will maintain reason for returns and the quantity
While saving the system will ensure all relevant data is entered through incompletion log
procedure and it will generate internal number

Document flow
Return sales order inbound delivery Reversal of invoice or credit memo excise
credit invoice

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Creation of Return Sales Order-VA01

Enter TRF SBU return document

type as per requirement

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Next creating with reference to billing document number as explained above in TRF process

Click copy

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 Enter order
reason and
enter save

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 Return order number 60000086 is
created, with reference to invoice
number

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! " # $

Enter TRF SBU shipping

point

Enter TRF return delivery type

Click enter

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 Clicks save

Click post goods

receipt

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 Return delivery number
84000032 created

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Enter return billing type

As per TRF SBU &
Click save, Next
Return Invoice will be
created

Next create credit of excise

This completes Returns processing

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