AHMED MOHAMED REFAAT

74 Asmaa' Fahmy St. - Ard El Golf - Masr El Gedida -, Cairo C: 00201067281414 refat_80@hotmail.com

PROFESSIONAL SUMMARY
Professional Soft Skills Trainer with organizational and freelance training experience, looking for
enabling others to fulfill their potential

SKILLS
Effective Communicator & Coaching
Influencer Public Speaking
Charismatic Persuasive Presenter Corporate
Team Leader Communication

AREAS OF EXPERTISE
Coaching
Designing & Delivering
Interpersonal Training Courses Team Leadership
Training Management Public Speaking
Corporate
Training Needs Assessment
& Training Metrics Communication

WORK EXPERIENCE
1. Training Manager February 2014 - Present
United for Aviation Technology Services (United ATS)

Job Description and Responsibilities:

Responsibility for planning, organizing, leading and supervising the training department at
a strategic level.
Supervising all training courses provided by United ATS.
Publish, amend and revise United ATS Training Manual.
Develop, publish and revise training programs and strategies.
Ensure that all Instructors are qualified and up to standard for their assigned tasks, and are certified
and approved by ECAA or their state authority.
Develop and maintain all the forms required for the training process.
Assure that an adequate number of instructors for all training activities are available to cover United
ATS training needs.
Make recommendations to the GM in terms of appointments, promotions, demotions,
dismissals and any other disciplinary.
Closely co-ordinate with ECAA on all ECARs Subject Matter Experts (SMEs) as they apply
to their areas of responsibility.
Monitor and verify the adherence to training standards and standardization among the
instructors.
Liaise with other management personnel, departments in their areas of responsibility.
Identifies staff development and training needs and ensures that training is obtained.
Ensures compliance with the requirements of ECARs, applicable regulation and company
standards.
 2. Training Specialist August 2013 - February 2014
United for Aviation Technology Services (United ATS)

Job Description and Responsibilities:

Assessing training needs through using Surveys, Questionnaires, and interviewing the trainees,
training managers and Subject Matter Experts (SMEs).
Preparing and submitting training plans as requested, including training schedules or calendars
and log of tasks completed.
Designing, developing, organizing and delivering training programs for UATS customers.
Creating timelines and work plans for each event, as directed by the training director.
Creating and organizing training materials including participant binders and handouts, name
tags, table tents, signage, etc. Also developing marketing materials for events as appropriate.
Selecting and assigning instructors to conduct trainings.
Managing and updating database of experts to be used in training programs.
Reviewing the development of training procedures, learning modules and other training aids.
Monitoring, evaluating and recording training activities and program effectiveness.
Tracking and reporting of training outcomes
3. Freelance Soft Skills Trainer January 2012 Present
4. Training Facilitator January January 2012 - March 2012
Polaris International Industrial Parks
Description:
Qualifying the 'Blue Collars' workers by training them, in order to meet the needs of the market as
a part of Polaris Parks' project with German International Development Cooperation (GIZ), to
eliminate the gap between unqualified labor and market's requirements.

Responsibilities:
Helping the trainer to deliver a simplified training that suits the 'Blue Collars'
Illustrating and emphasizing the importance of (Communication Skills, Team Building, Time
Management, Active Listening, Positive Thinking and Work Ethics)
Delivering Pilot Schemes to different places, such as Ted Lapidus, Al-Mansour Automotive,
Four Seasons Hotel and others
Assessing the progress of trainees to make sure of achieving the desired results

5. Technical and Soft Skills Trainer October 2009 - November 2011

Sectra (Mobinils Internal Audit)
Job Description and Responsibilities:
Reaching Mobinil's technical and environmental standards through Training, Observing,
Supervising and Assessing "Network Maintenance Teams"
Designing and developing "Technical & Soft Skills" training programs based on maintenance
teams' needs for improvement
Equipping maintenance teams with Soft Skills, Technical skills and motivation to enable
them to fulfill their potential
Amending and revising programs as necessary and according to Mobinil's guidelines
Ensuring that Mobinil's Environmental and Technical Standards are met
Following up with maintenance teams and reporting to Mobinil after any training
6. International customer service representative March 2009 - October 2011
Etisal International (Etisalat UAE offshore)
 EDUCATION
El-Shorouk Academy, the Higher Institute of Engineering, Cairo
B.Sc. in Electrical power and Machines Engineering, June2008
Graduation Project Grade: Very Good
LANGUAGE & COMPUTER SKILLS
Arabic: Mother tongue.
English: Fluent written, spoken and reading skills.
MS Office: Power User in (Word-Excel-PowerPoint-Visio).
Internet: Browsing Expert.

PROFESSIONAL CERTIFICATES & DEVELOPMENT COURSES

[ongoing] Career Certificate in Human Resources Management, AUC
[ 4-2014 ] TRAINAIR PLUS Training Developer, International Civil Aviation Organization,
(ICAO) License TDC_02_50/2014.
[ 7-2013 ] Introduction to Psychology, University of Toronto (Non-Credit Online Offering),
Statement of Accomplishment (With Distinction).
[ 4-2012 ] NLP Diploma HRD Academy UK
[ 4-2012 ] Interpersonal Skills - Business Studies Division, AUC
[ 9-2010 ] Certificate of Achievement in Professional Certified Trainer (PCT), AUC

AREAS OF TRAINING & CONSULTING

Experienced Training Fields that am interested to tailor, design and deliver in;

Effective Communication Skills & Human Relations.

High performance Teams.
Effective Presentation Skills.
Emotional Intelligence &Interpersonal Skills.
Conflict Resolution and Problem Solving.
Train The Trainer
Motivation Methods and Strategies
Stress Management Skills
Building Relationships
Problem Solving Through Productive Thinking
Time Management for Maximum Productivity
PERSONAL DATA
Date of Birth: September 1st, 1985
Nationality: Egyptian
Marital Status: Single
Military Service: Exempted
Driving License: Valid
LinkedIn Profile: https://www.linkedin.com/profile/view?id=94226771&trk=nav_responsive_tab_profile_pic

*Thanks for giving my resume the time to be reviewed.

Ahmed Refaat