Description

This document provides guidelines and debugging techniques to resolve

connection issues with a remote host.

Symptoms:

- Can't connect to server

- telnet failed
- connection refused
- host unknown

Available documentation:

Documentation on network administration and nameservices is available at:

http://docs.sun.com

Steps to Follow

Steps to follow

Step 1. Verify correct client configured

If the user is trying to connect to a specific host then they must ensure that the
ip address being used matches the system they are trying to connect to.

Users may use the generic system lookup tool, getent, to check for matches for
their server.

# getent hosts myserver

192.168.1.228 myserver

If the ip does not match what is expected then the user will need to change the
entry. This will vary depending upon which name service is being used. LDAP, files,
nis, nis+ or DNS.

Step 2. Verify network is up and configured properly

To connect to remote host there needs to be a network interface plumbed and UP.

See < Solution: 212219 > : What do the flags values in "ifconfig -a" mean ?

Step 3. Verify target server is up and reachable

To connect to remote host there needs to a network route from the client tp the
remote host.

See debugging route issues in < Solution: 214095 > : Sun Routing Support
Document/FAQ

Step 4. verify service is up and reachable

The remote server needs to be up and having the correct services running to which
the client can connect. This largely depends on the type of service.
For example for telnet, refer to < Solution: 209128 > : How to disable/enable
telnet in Solaris[TM] 10.

Step 5. Verify the packets are getting through on the network.

If the the service is running, the network configured and a network route exists we
need to ensure that the actual application packets are being delivered to the
server.

To determine this we will need to capture network traffic from both the client and
server.

Refer to:

< Solution: 210732 > : How to get snoop data for effective troubleshooting?
< Solution: 210495 > : Tips for Analysis of Snoop Files

Step 6. For additional support, contact Sun Support and provide an explorer

< Solution: 230315 > : How to submit Sun [TM] Explorer files in a secured way.

Product

Solaris 10 Operating System

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Internal Comments

Internal comments

This document contains normalized content and is managed by the the Domain Lead(s)
of the respective domains. To notify content owners of a knowledge gap contained in
this document, and/or prior to updating this document, please contact the domain
engineers that are managing this document via the "Document Feedback" alias(es)
listed below:

Normalization escalation path:

Normalization Project: Solaris networking

Normalization Path: Can not connect to server
Normalization Lead: David Ryder

Product_uuid

5005588c-36f3-11d6-9cec-fc96f718e113|Solaris 10 Operating System