Time Warner Cable

Customer Service
60 Columbus Circle
New York, NY 10023

February 21, 2016

Kaneesha Baxter
806 Southampton Drive NW
Concord, NC 28027

Dear Ms. Baxter,

Thank you for taking the time to communicate to us why our customer service did not meet your
expectations. We have every desire to address your needs and provide the best solution available
to resolve your issue as soon as possible.
Here at Time Warner Cable, we pride ourselves on our ability to help our customers. We will be
evaluating Mr. Allen based on the interaction you had with him described in your letter. We
understand your decision to cancel your internet connection provided by us; however, we cannot
issue a full refund for all internet services provided to you. Instead, we will offer to waive the fee
on your current bill.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. We
highly appreciate your feedback as it will assist us in becoming better at what we do. If you ever
desire to use our internet service in the future, we will gladly give you and your family members
a discount on services. Please let us know if you have any questions.
Sincerely,

Kjersten Vincent
Customer Service Representative, Time Warner Cable