1. What are your top three strengths?

How will you use them to make an impact at

Philippine Business Bank?
have very good organizational and time management skills, but my greatest
strength is my ability to effectively handle multiple projects and deadlines.
Sample Answer: My strength is my flexibility to handle change. As a front line
manager at my last job, I was able to turn around a negative working
environment and develop a very supportive and productive team.

My strength is my flexibility to handle change. As customer service manager at

my last job, I was able to turn around a negative working environment and
develop a very supportive team. As far as weaknesses, I feel that my
management skills could be stronger, and I am constantly working to improve
them.
2. Tell me about your education. How has it prepared you for this opportunity with
Philippine Business Bank?
It prepared me by helping me to stay focus and pay attention to detail in
everything. Plus provides me the basic framework of necessary skills I need.
3. In the banking industry, customer service is essential. Give me an example of a
time when you provided excellent customer service.
I always smiled greeted the customers and made sure they we're one hundred
percent happy before leaving.
4. What do you know about Philippine Business Bank?

5. How would you deal with an irate customer?

Remain calm. When a customer starts yelling or being otherwise rude, there is nothing to be gained by
responding in a similar manner. In fact, that will probably escalate hostilities. Maintain control of yourself,
even if the customers tirade makes you feeling like yelling yourself.
Dont take it personally. Remember, the customer is not angry with you, they are displeased with the
performance of your product or the quality of the service you provide. Your personal feelings are beside the
point.
Use your best listening skills. The first thing an angry customer wants is to vent. To do so, they need
someone to listenand, for better or worse, you are that person. Listening patiently can defuse a situation,
as long as the customer feels acknowledged in his or her complaint. Hear them out. When they are done
talking, summarize what youve heard and ask any questions to further clarify their complaint. Body
language can be critically important here. Keep eye contact. Stand or sit up straight. Keep your arms
uncrossed. Show how closely youre paying attention to their problem.
Actively sympathize. After the customer vents, he wants to know you understand where hes coming from
and how he or she feels. Express sympathy for their unpleasant customer experience. Respect and
understanding go a long way toward smoothing things over.
Apologize gracefully. Whether the customers complaint is legitimate or not is really irrelevant. If you want
her to stay a customer, you need to express an apology for the problem they are having (or perceive to be
having). A simple, straightforward statement is often all thats needed: Im sorry youre not happy with our
product. Lets see what we can do to make things right.
Find a solution. Once you understand why the customer is unhappy, it is time to offer a solution. Ask him
what he feels should be done or put forward your own fair and realistic answer to the problem. In most
cases, thats all the customer is looking forand may result in providing some degree of satisfaction.
 Take a few minutes on your own. After the situation has been resolved and the customer is on her way,
its helpful for you to take your own time-out. Even if youve handled the situation in the most professional
way possible, its still a stressful experience. Rather than let that stress linger inside you, take a short walk,
treat yourself to a snack or find someone to talk to who makes you laugh. Then youll be ready to once again
engage with your customers.
6. Tell us how you keep your job knowledge current with ongoing changes in the
banking industry.
Study the job and see if you can fit in with the industry.
I was taught alot at my last job and i utilize that experience to have a good work
performance at any particular feild or job.
7. In your opinion, what are the benefits of banking with Philippine Business Bank?

8. Tell me about a goal you achieved. What steps did you take to get there?
This year, I set out to achieve [X goal]. While I worked on it, I found that I needed
to concentrate on my time management skills in order to finish within the time
limit I had set. I also learnt that by writing down and prioritising each step I
needed to take, I was able to better visualise the journey, which helped me
manage my time more effectively. As a result, I was able to complete my goal,
while refining my time management skills in the process. alk about how
achieving your goal has been a journey of self-discovery and made you more
aware of your strengths and weaknesses, giving you a better understanding of
how to approach your work assignments.
9. Out of all of our products, which one would you be most likely to use? Why?
10. Tell me about your cash handling experience.
For handling cash, I'd love to make a detailed by system, by excel for minimal or I
accustomed to make a note at paper or book, so I know how balance income and
expenses.
11. Give me an example of how you keep track of details while engaging in
conversation?
It's important to stay focused. What I tend to do it is let my eyes do the work and
let my ears and mother conversate. I I listen to the key points the individual
needs and use those points to then help the person.
12. How do you stay organized?
Im a very organized person and this has definitely come in handy in my past
[internships or jobs]. At the beginning of each week I review my calendar and
outline the key things I need to accomplish. Then I set up reminders, blocks of
time, and to do lists so I have clear steps and time allocated to meet those goals.
[Bonus: give example from past job of your system in action].
Of course, not everything can be planned and when things come up last minute, I
make sure I can adjust quickly and respond to those priorities as well.
13. Tell me about a time when you demonstrated you were trustworthy. I will answer
this question from my personal traits. I dont know to cheat anyone or lie even for
 the benefit of myself. I like the people around me to see happy in the cost of my
happiness. This proves my trustworthiness.
14. What do you want to accomplish at Philippine Business Bank?
.
15. Tell me about your experience in the banking industry.
.
16. Why do you want to pursue a career in the banking industry?
Banking sector is one of the fastest growing sector compared to other sectors.
In this feild we have a lot of opportunities to grow our carer.
17. How would you respond to a customer complaint?
Don't React First Listen and put yourself in his or her shoes--it makes a
difference. Most people want to react, but the most important thing is to fully
understand the problem and see it from the customer's point of view before
reacting. It's easy to truly care about them. And once you truly care about them,
it's a lot easier to solve their problem.
18. The banking industry can be stressful. Tell me about a time when you worked in
a high-pressure situation
I react to situations, rather than to stress. That way, the situation is handled and
doesn't become stressful.
I actually work better under pressure and I've found that I enjoy working in a
challenging environment.
19. How do you check your work for accuracy?
What is the greatest challenge you have faced in your career so far? How did
you overcome it?
20. What is the greatest challenge you have faced in your career so far? How did
you overcome it?
The toughest challenge I've ever faced is the ongoing challenge of coping with
the strong and diverse personalities of family, friends and work colleagues, while
encouraging them to be the best they can be, while achieving goals; keeping
peace; maintaining a sense of humour and not losing sight of who you are and
your dreams and aspirations.
21. How do you work in environments with people who are different from you?
Work on becoming more aware of your words and actions. What seems appropriate to you
may not be a cultural norm to another person.
Look at issues from a different perspective. Remember that not everyone will come at a
discussion from the same angle. Difference in perspective are coming when working with people
from different cultures. Don't assume that you are all looking at the issue from the same
perspective.[4]
Clarify what important terms mean to each individual. Accept differences. Part of choosing
the right frame of mind means that you are open to differences. If you go into a new situation
aware that people might have different customs than you, you will find it easier to be accepting.
 Go to work knowing that people from different cultures might work differently than you, and that's
to be expected.[5]
Be aware that there will likely be differences in communication styles.
22. Describe a difficult problem and how you approached it.
This would be my first job so I'm not sure how I would handle it. But as
they say, the customer is always right so whatever they want I would give them.
23. What interests you about this position?
Ive applied to companies where I know I can get excited about what the
company does. Your company is one of my top choices. This job is really
attractive to me because it combines my interest and experience in logistics and
security with work in a more global business environment.
24. How do you respond to problems that require a quick solution?
Transparent Communication Problem solving requires transparent
communication where everyones concerns and points of view are freely
expressed.
25. Tell me about your favorite manager. What did you enjoy most about working
with them?

26. Out of all of the products offered at Philippine Business Bank, which one would
you be most likely to use? Why?

27. How do you define success?

Success is giving your parents everything that they deserved. I define success as
delivering more than is expected of me.

28. Tell me about a time when you showed integrity in your work.

29. Where do you see yourself in five years?

Within 5 years, I would like to become the very best mechanic your company has
on staff. I want to work toward becoming the expert that others rely on. Hopefully,
this will allow me to take on greater responsibilities with the company if the
opportunity arises. I am also working towards additional certifications in the field
to enhance my career potential.

30. Why should we hire you? Be prepared for this question because this answer will sell
your story. Know clearly what you bring to the organization such as your knowledge,
skills, experience, education/training and personal qualities that demonstrate why
you are the best person for the job. Be able to show how you add value to the
company. Always qualify your answers with quantifiable results you have achieved in
previous jobs or assignments. This will add tremendous credibility!

Sample Answer: I think I am a great match for this position. My degree in

management coupled with more than 10 years of experience managing 100+
employees and delivering top notch training, helped me to improve staff productivity
by 30% and reduce employee turnover. I believe that I can do the same for your
organization and would be a great addition to your team.