RingCentral Billing Overview

Summary Overview and FREQUENTLY ASKED QUESTIONS for Billing

Details
The Billing section of the RingCentral Online account allows Administrators to view and manage payment and services tied to their
RingCentral account. This article covers the overview of your Service Plan, Additional Services and Payment Information.

Account Cancellation and modifications such as changing the Billing Cycle, Upgrade or Downgrade and Removal of Additional services
can only be done by Contacting RingCentral Support. You can find additional information and contact number by clicking on the links
below.

IMPORTANT: The Billing section of the RingCentral Online account can only be accessed by Billing Administrators. Only a User
who is logged into an extension with a Billing Administrator access can perform changes on the items listed below.

Accessing the Billing section of your account

Learn how to access the Billing section and view your account details.

Service Plan
The Service Plan tab let's you access and configure the settings below:

1. View your Service Plan

Learn more about your RingCentral Service Plan, how to change it, how much it costs, your Billing Cycle and your Next Billing
Date.

2. Usage Info
View your total Used Plan Minutes for the current Billing Cycle and your Available Included Credits for your Toll-Free Numbers (if
applicable).

3. Additional Services
View the Services added to your RingCentral Service Plan.

4. Change Billing Cycle

This section allows you to switch from Monthly Subscription to Annual Subscription. To switch from Annual Subscription to
Monthly Subscription, Contact RingCentral Support.

RingCentral United States, click here.

RingCentral Canada, click here.

5. Billing History
View the list of your Billing Transactions and Billing Statements.

6. Auto-Purchase
Allows you to select the Calling Credits Package that RingCentral automatically adds to your account when you are running low
on calling credits for International calls.

7. Cancel Service Plan

Gives you the Phone Number to call to cancel your RingCentral services, and additional information on what to expect after your
account is cancelled.

Payment Method
View and change the card that your account is using to pay for your RingCentral service.

Frequently Asked Questions for RingCentral Office Billing

See answers to Frequently Asked Questions for RingCentral Billing.
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Accessing the Billing section of your RingCentral Online Account

Step 1:

Log in to your RingCentral Online Account as an Administrator.

Step 2:

Under the Admin Portal, click on the Billing tab.

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Service Plan Tab

1. View your RingCentral Service Plan

 A. Service Plan Shows the RingCentral plan your account is subscribed to.

Click this button to learn more about the RingCentral plans.

If you are planning to upgrade or downgrade your RingCentral subscription, Contact RingCentral
Support.
B. Change Edition
RingCentral United States, click here.
RingCentral Canada, click here.

Shows your RingCentral account's monthly Subscription fee (Base Plan).

C. Billing Plan
NOTE: The Billing Plan does not include the additional services such as additional numbers and lines.
To view your Monthly Billing Statement, go to .

If you downgrade your account at the middle of your Billing Cycle, the remaining funds will be added
D. Account Credit
to your Account Credits, instead of a refund.

Shows the interval of time during which bills are prepared for the services consumed on your
E. Billing Cycle
RingCentral account.

F. Next Billing Date Shows the date when RingCentral receives the payment from your account.

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2. Usage Info

To view your total used and available minutes, under Service Plan, click the Usage info button.

The example below shows the Usage info of a RingCentral Office Enterprise with a Global Office number.
 This section shows how many minutes you have used on your account's Unlimited Usage.
A. Unlimited Usage
NOTE: This is applicable to RingCentral Office plans and Fax Unlimited (US and Canada:
Reasonable use policies apply).

Shows the remaining minutes on your account. The number of minutes in the Included Credits
depend on the type of plan that you have.

For RingCentral Office plans, we are counting the Toll-free minutes left on the account, since
RingCentral Office plans have unlimited local calling.

Example:
B. Included Credits RingCentral Office Standard - 1,000 Toll-free minutes
RingCentral Office Premium - 2,500 Toll-free minutes
RingCentral Office Enterprise - 10,000 Toll-free minutes

For more information, go to RingCentral Office Plans and Pricing.

RingCentral United States, click here.

RingCentral Canada, click here.

Shows how many minutes have been used from your Global Office number's International
Outbound Minutes.
C. Included International
For more information about Global Office, go to RingCentral Global Office Plans and Pricing.
Outbound Landline Usage
RingCentral United States, click here.
RingCentral Canada, click here.

D. Additional Bundles
When you have consumed the Toll-free minutes and Calling Credits for International calls, you
can purchase Additional Bundles to continue receiving calls on your Toll-free number, or placing
International calls.
 For more information, click on the links below:
Adding Toll-Free Minute Bundle
Purchasing an International Calling Credit Bundle.

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3. Additional Services

This section lists all the services that you have added to your account, on top of your RingCentral base plan.

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4. Change Billing Cycle

To switch from Monthly Subscription to Annual Subscription, and vice versa, follow the steps below:

Step 1:

Under Service Plan, click on Change billing cycle.

Step 2:

A pop-up window will appear where you can switch from Monthly to Yearly Subscription.

NOTE: To switch from Annual Subscription to Monthly Subscription, Contact RingCentral Support.

RingCentral United States, click here.

RingCentral Canada, click here.

Step 3:

The Order Confirmation screen will show your Order Summary.

Tick the box to acknowledge and authorize the payment, and then click Continue.
 Step 4:

Click Done.

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5. Billing History
 Click this link to view the summary of all the Billing transactions on your RingCentral account.
A. View Full Billing History
Each transaction has a link that you can click to view the Billing Statement.

B. View Statement Click this link to view and print your Billing Statement.

C. Send me billing Tick this box to have a copy of your account's Billing Statement sent to the Email address
statement via email specified in the Super Admin's User Details.

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6. Auto-Purchase

Purchased Calling Credits are used when placing International calls. The Auto-Purchase feature ensures you will never run out of
calling credits. The selected package will be automatically purchased when you are running low on calling credits, which prevents any
potential interruption of service. Purchased funds will roll over month-to-month for up to 12 months.

To set up the auto-purchased amount, follow the steps below:

Step 1:

Under Service Plan, click on Auto-Purchase.

 Step 2:

By default, your account is set to automatically set to purchase $20 when it runs out of Calling Credits. You can set it to $100, and
then click Save.

NOTE: Plan minutes are approximate values based on your available Calling Credits, and are calculated based on the domestic
rate of 4 for your account. If you make international calls, the included plan minutes will vary depending on the applicable
international rate.

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7. Cancel Service Plan

If you cancel your service plan, your RingCentral account will be deleted and the following information will no longer be retrievable:
All messages and faxes currently stored in your online account
All Settings (Customized Greetings, Music on Hold, Answering Rules, Extensions, etc.)
All of your Call Logs
 All of the entries in your RingCentral Contacts

If you would like to save any of this information, you should download and/or export it from your account before you cancel. Once your
account is cancelled, your RingCentral phone number(s) will be immediately disconnected.

IMPORTANT: Cancellation may only be done over the phone. In order to finalize your cancellation, please call the numbers below
and then press the appropriate prompt for cancellations, for assistance in account verification and secure termination of your
RingCentral service. When calling, please be prepared to provide your RingCentral Phone Number and Answer to your Security
Question.

RingCentral United States accounts

Within United States Outside United States

1-888-898-4591 1-925-301-8209

RingCentral Canada accounts

Within Canada Outside Canada

800-591-6543 1-647-933-2820

RingCentral United Kingdom accounts

Within United Kingdom Outside United Kingdom

0800 014 8091 +44 203 514 9006

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Payment Method

The credit card you have o your account is where you get billed for your RingCentral account. To view or change your account's card
information, follow the steps below:

Step 1:

Log in to your RingCentral Online Account as an Administrator.

Step 2:

Under Admin Portal, click the Billing tab, and then click Payment Method.
Your account's Card Information is displayed. To change it, proceed to the next step.
Step 3:

To change your account's Card Information, click on Edit Payment Method.

Step 4:

Enter the card details, and then click Save.

NOTE: RingCentral accepts the following payment methods:

Credit Card
Debit Card
Using Visa, Mastercard and Amex

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Frequently Asked Questions for RingCentral Office Billing

1. How is my minute usage billed?

2. Why did I get charged for a Calling Credit Package?
3. How am I billed for International calls?
4. Are there any taxes, charges and other fees included with my Service Plan?
5. Is there a surcharge for not paying on time?
6. How long does it take before my account gets suspended if I can't pay on the due date?
7. Why is my credit card being declined?

1. How is my minute usage billed?

Check the table below for more information.

Scenario Explanation

All inbound calls to a RingCentral Local number are free until forwarded to an
outside line. The rate is determined by the location of the number the call is
being forwarded to.

The inbound call is not metered when the call does not leave the RingCentral
system. Example: If the call goes to RingCentral voicemail, RingCentral
Inbound call to a RingCentral Local Number Deskphone, Desktop app or Mobile app, or disconnects before forwarding to
an outside line.

NOTE: If a User picks up the phone RingCentral is forwarding to (an outside

line) and has Play announcement before connecting enabled, and then
chooses to send the caller to RingCentral voicemail, this is still considered an
answered call so the account will consume minutes at the plan rate.

Inbound call to a RingCentral Local number,

and then forwarded within the continental 48 Calls are metered at the plan rate.
United States or Hawaii, Alaska, or Canada

Calls are metered at the plan rate plus the international rate for that country or
area code.

Inbound call to a RingCentral Local number, For more information on International Calling Rates, click the links below:
and then forwarded outside the 48 States or RingCentral United States
Hawaii, Alaska, or Canada RingCentral Canada

NOTE: Some country code include both local and cellular numbers with their
own unique rates.

All inbound calls to a Toll-free number are metered regardless of what

happens to the call.

when forwarded within the continental 48 United States or Hawaii, Alaska

Inbound call to a RingCentral Toll-free or Canada
number Calls are metered at the plan rate.

when forwarded outside the 48 States or Hawaii, Alaska or Canada

Calls are metered at the plan rate plus the international rate for hat country or
area code.

Calls from Alaska and Hawaii are metered at the rate of 9.9 cents/minute,
regardless of plan rate as displayed in the Calling Rates section for inbound
Inbound call to a RingCentral Toll-free from HAC. See Setting up the International Calling feature as an
number from Hawaii, Alaska or Canada administrator for more information.

Calls from Canada are metered at the current plan rate.

Outbound call from the RingCentral

Desktop app, Mobile app , or RingCentral
provisioned Desk phone (with RingCentral Free (unlimited)
Digital Line) to US, Hawaii, Alaska or
Canada
 Scenario Explanation

Outbound call from the RingCentral

Desktop app, Mobile app , or RingCentral
International rate for that country or area code. See Setting up the
provisioned Desk phone (with RingCentral
International Calling feature as an administrator for more information.
Digital Line) OUTSIDE of US, Hawaii, Alaska
or Canada

2. Why did I get charged for a Calling Credit Package?

The Auto-Purchase feature is triggered when you exceed your plan minutes or when you make International calls as a RingCentral
Office user.

3. How am I billed for International calls?

RingCentral Office users need to have Calling Credits to make International calls.

4. Are there any taxes, charges and other fees included with my Service Plan?

Yes. Your Service plan will include the following: Compliance and Administrative Cost Recovery Fee, e911 Service Fee, Federal
Universal Service Fund, and State and local taxes and fees.

RingCentral Compliance and Administrative Cost Recovery Fee

This fee is a charge that is used to recover a portion of costs associated with RingCentral's compliance with regulatory and tax
requirements and to recover fees related to intellectual property matters, including without limitation:

Fees RingCentral is required to pay to support the Telecommunications Relay Services (TRS) Fund, which supports
facilities and services used to provide telecommunications services for individuals with hearing or speech disabilities;
Annual regulatory fees assessed on RingCentral by the Federal Communications Commission and/or Canadian Radio-
television and Telecommunications Commission;
Costs RingCentral incurs making required tax and regulatory filings;
Regulatory and similar surcharges RingCentral pays to the providers of telecommunications services that RingCentral
uses to provide its services;
Charges associated with the filing and maintenance of patents, trademarks and other proprietary rights.

See the Compliance and Administrative Cost Recovery Fee section to learn more.

Emergency 911 Service Fee

This fee is used to recover RingCentral's costs directly associated with providing 911 and E911 for Users with a RingCentral
Digital Line. This is not a government-mandated charge. This fee applies to Digital Line and VoIP customers only.

911 Fee
This is a charge imposed by local governments to help pay for emergency services such as fire and rescue.

Federal Universal Service Recovery Fee

This fee is used to recover contributions RingCentral is required to make to the Federal Universal Service Fund, which provides
support to promote access to telecommunications services at reasonable rates for those living in rural and high-cost areas,
income-eligible consumers, rural health care facilities, and schools and libraries. RingCentral is permitted, but not required, to
recover these costs from its customers. The Federal Communications Commission (FCC) sets the applicable USF rate on a
quarterly basis and is subject to change.

State, Local & Provincial Taxes

These taxes are imposed by State (US) or Provincal (CAN), local, and municipal governments.

For more information of RingCentral's Legal terms, click here.

5. Is there a surcharge for not paying on time?

All customers are required to pay for the monthly charges in full, including taxes and fees to prevent disruption of their service. There is
no surcharge when the payment is made after the Billing Date. RingCentral's service is automatically paid through your credit card.

6. How long does it take before my account gets suspended if I can't pay on the due date?

Recurring billing is done on the 1st, 2nd and 8th day from the due date. In case of failed transactions, e-mail notifications are sent on
the 1st, 2nd, and 8th day respectively. When billing fails on the 8th day, the account will be suspended. In 2 weeks after the account
was suspended, we send a last opportunity email. After another 1.5 months (2 months in total after the account was suspended), the
account is cancelled. Cancellation of Suspended accounts is automated.
 7. Why is my credit card being declined?

If you have had successful transactions and the most recent one failed, you will get an email notification from RingCentral that the billing
transaction failed. We suggest to call your bank for them to provide more specific information why the transaction has failed. To
reprocess the payment immediately, you can update your Card Information through your RingCentral Online account.

If you are using a new card, please use the same information that you have with the bank, and make sure to enter the following
information accurately.
Name
Card Number
Expiration Date
Address
Zip Code

If you need further assistance, Contact RingCentral Support.

RingCentral United States: click here.

RingCentral Canada: click here.

See Also
Credit Card Authorization Form (CCAF)
Updating Credit Card Info Over the Phone

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