CNG TY TNHH XD & TM TIN PHONG

PRIME CONSTRUCTION & TRADING LTD.

41, 41ST Street, Ward 6, District 4, Ho Chi Minh City, Vietnam
Tel: (84-8) 3943 0980 Fax: (84-8) 3943 0982

CUSTOMERS SATISFACTION SURVEY

Projects name: .
Address: ..
Owner / Consultant / Evaluator:
Represented by: .Title: .
Tel:..Fax: ...

In order to improve our service quality in executing projects, we hope that you are willing to
supply us these following information:
1. RECEIVE CLIENTS REQUEST:

Satisfaction level in our staffs attitude when receiving clients

request:
- Satisfied
- Rather satisfied
- Not satisfied, need to be improved
Is clients request processed timely?
- Timely
- Rather timely
- Not very timely, need to be improved
2.. WORK PROCESS :
The organization of works at site

- Reasonable and in accordance with process

- Rather reasonable
- Not reasonable
Material quality (technical specifications, quantity, supplying
time):
- Meet the requirements
- Sometimes not meet the requirements, need to give
comment
- Not meet the requirements at all

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Ngy hiu lc: 20/08/2009
 Co-operation with Sub-Contractor at Site
- Excellent
- Good
- Average
Compliance with safe regulations at site
- Excellent
- Good
- Not comply with
Compliance with regulations on sanitary at site:
- Excellent
- Good
- Not comply with
Satisfaction level on requirements of timeliness of projects:
- Totally satisfied
- Not totally satisfied (because of some acceptable arising
causes)
- Not satisfied
3. GENERAL ASSESSMENT AND IMPROVEMENT SUGGESTIONS:
Satisfaction level about general quantity of project
- Satisfied
- Rather satisfied
- Not satisfied
Cooperation chance with PRIME next time (if available)
- Will cooperate
- May cooperate
- Never cooperate
Other suggestions:

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We sincerely thanks for your information. If you have any feedbacks or any
unclear matters, please contact us.

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Date: //.
Signature:
Full name:

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