If you are deaf, or have a hearing or speech impairment, OPENING DOORS

contact us through the National Relay Service.

Tier 2
To Affordable Housing

For more information, visit: www.relayservice.gov.au

Your appeal will be referred to Tier 2 to be reviewed by
the Regional Appeals Committee if your appeal was
completely unsuccessful at Tier 1 or you make a request Housing Authority Offices
to have a partially upheld Tier 1 decision reviewed further. Head Office Victoria Park Meekatharra
99 Plain Street 269 Albany Highway 14 Main Street
You will be invited to attend the hearing so you can East Perth 6004 Victoria Park 6100 Meekathara 6642
discuss your case. The Housing Authority recommends Tel: (08) 9222 4666
Toll free: 1800 093 325
Tel: (08) 9350 3700 Tel: (08) 9956 5000
PILBARA
Appeals Process
that you bring someone along to help you this may GREAT SOUTHERN
METROPOLITAN Karratha
be a friend, family member or someone who has been OFFICES
Albany
131 Aberdeen Street The Quarter HQ
helping you with your situation. Armadale Level 2, 20 Sharpe Ave
Albany 6330
Shop 2A, Armadale Karratha 6714
The Regional Appeals Committee will ask you questions Shopping Centre
Tel: (08) 9845 7144 Tel: (08) 9159 1700
to make sure that all the issues are understood. After Cnr Commerce Ave Katanning South Hedland
6 Daping Street
hearing your case the Regional Appeals Committee will & Third Road
Katanning 6317
Cnr Brand & Tonkin Sts
Armadale 6112 South Hedland 6722
look at all of the facts before reaching a decision. Tel: (08) 9391 1600 Tel: (08) 9891 1800 Tel: (08) 9160 2800
Bentley SOUTH WEST WEST KIMBERLEY
Interpreting services Please see Victoria Park
Bunbury Broome
If you require an interpreter for your Regional Appeals Cannington 22 Forrest Avenue Corner of Frederick
Committee hearing please contact your local Housing 17 Manning Road Bunbury 6230 and Weld Streets
Cannington 6107 Tel: (08) 9792 2111 Broome 6725
Authority office. Tel: (08) 9350 3244 Tel: (08) 9158 3600
Busselton
City Office Suite 1A, 9 Harris Road Derby
Appeal hearing location 605 Wellington Street Busselton 6280 West Kimberley House
Perth 6000 Lot 265 Loch Street
The Regional Appeals Committee hearing will be held Tel: (08) 9476 2444
Tel: (08) 9781 1300
Derby 6728
at a Housing Authority office. If you cannot attend Fremantle
Manjimup Tel: (08) 9158 4000
Unit 10,
the hearing in person, you may request a telephone 42 Queen Street EAST KIMBERLEY
30-32 Rose Street
conference. Fremantle 6160
Manjimup 6258 Halls Creek
Tel: (08) 9432 5300 Lots 72 & 73
Tel: (08) 9771 7800
Further action Joondalup
Unit 4, 7 Wise Street GOLDFIELDS
Great Northern Hwy
Halls Creek 6770
If you disagree with the outcome of your Tier 2 appeal, the Joondalup 6027 Esperance Tel: (08) 9168 9300
Housing Authority will advise you of the most appropriate Tel: (08) 9404 3300 92 Dempster Street Kununurra
Kwinana Esperance 6450 16 Coolibah Drive
agencies to contact. Relevant agencies may include: Kununurra 6743
2 Stidworthy Way Tel: (08) 9072 3000
the Magistrates Court Kwinana 6167
Tel: (08) 9411 9500
Kalgoorlie
Tel: (08) 9166 5100
Unit 1-2, WHEATBELT
State Ombudsman Mandurah 84-96 Brookman Street Merredin
1/17 Sholl Street Kalgoorlie 6430 27 Mitchell Street
Equal Opportunity Commission. Mandurah 6210 Tel: (08) 9093 5200 Merredin 6415
Tel: (08) 9583 6100 Tel: (08) 9081 3800
Please contact your local Housing Authority office if MID WEST
Midland Narrogin
you have any further questions. 21 Old Great Northern Carnarvon
Government Building
Highway 30 Robinson Street 11-13 Park Street
For more information about the appeals process, speak Midland 6056 Carnarvon 6701 Narrogin 6312 The Housing Authoritys appeals process
Tel: (08) 9941 6500
to an officer at your local Housing Authority office or Tel: (08) 9250 9191 Tel: (08) 9881 9400 allows you to have an unfavourable decision
refer to the Housing Authority Appeals Mechanism Mirrabooka Geraldton Northam
8 Sudbury Road 201 Marine Terrace 5 Elizabeth Place made by the Housing Authority reviewed.
available on the Housing Authoritys website Mirrabooka 6061 Geraldton 6530 Northam 6401
www.housing.wa.gov.au. Tel: (08) 9345 9655 Tel: (08) 9923 4444 Tel: (08) 9690 1900
This brochure explains the appeals process.
DHW099 0317 www.housing.wa.gov.au
The appeals process
The Housing Authority understands that the decisions
it makes can affect its customers.
The appeal process allows you to have an
unfavourable decision made by the Housing
Authority reviewed.
There are two levels of appeal:
Tier 1: A review by a senior Housing Authority
officer who was not involved in the original
decision making process
Tier 2: An appeal hearing by the Regional Appeals
Committee.
The appeals process is there to make sure that
decisions can be independently reviewed by people
who were not involved in the original decision.
You can lodge an appeal within 12 months of the
decision being made by the Housing Authority.
Decisions you can appeal
You can appeal an unfavourable decision that
relates to:
your rental housing, priority assistance or transfer
application
bond assistance
assessment of tenant liability charges
your continued eligibility for public housing.
If your appeal relates to a decision about a home loan
please contact Keystart on 1300 KSTART.
Tier 1
Tier 1 appeal is a review by a senior Housing Authority
officer who was not involved in the original decision
making process. You may be asked to provide extra
information during this process.
Your case will be reviewed to see if:
all relevant facts have been considered
the decision was reasonable given your circumstances
Decisions you cannot appeal
sufficient evidence was available to reach the decision
Some decisions made by the Housing Authority cannot
be appealed, such as: the original decision should be overturned
decisions that apply generally to all customers (e.g. your case should be referred to Tier 2 appeal to be
market rent increases and subsidy percentage rates) reviewed by the Regional Appeals Committee.
decisions made more than 12 months ago
decisions which are or have been the subject of a
Notice of Termination or strikes issued under the
Disruptive Behaviour Management Policy
decisions that are being or have been considered by
the Minister or the State Ombudsman
water consumption charges as they are not determined
by the Housing Authority.
How to appeal
Lodge a written request by completing the Housing
Appeals Mechanism Request Form sent to you with the
original decision. The Form is also available from your local
Housing Authority office or the Housing Authority website.
The Housing Authority can provide a list of welfare and
community agencies that can provide independent
advice and help you to prepare your appeal.
To ensure all of your concerns and circumstances are
taken into account, the Housing Authority recommends
you provide any relevant information such as medical
reports and support letters when you lodge your appeal.
Under the Freedom of Information Act 1992 you may apply
to the Housing Authority for copies of documents relating
to your case.