PAMANTASAN LUNGSOD NG MAYNILA

Gen. Luna cor Muralla St, Intramuros Manila

Relationship between Customers Satisfaction

And Customers Loyalty in

Selected Fine-Dining Restaurants in Manila

Clarence Earl A. Cayao

BS HHM 4-2
DIRECTIONS: Please rate accordingly your experience in this restaurant. Check the
appropriate column for your answer.
4 Highly Satisfied 3- Satisfied 2- Not Satisfied 1- Extremely Not Satisfied

1. Customer Satisfaction
A. FOOD 4 3 2 1
1. The food are delectable
2. There are wide choices of food
3. Plating and design are
appropriate
4. The food is healthy
B. SERVICE
5. The crew exhibits hospitality
6. The crew are well-oriented on
their jobs
7. The food were served on time
C. AMBIANCE
8. The atmosphere in the restaurant
is relaxing
9. The space is just enough to
accommodate customers
10. The interior and fixture of the
restaurant suite the need of the
customer
D. PRICE
11. The price of the food is
affordable

4- Strongly agree 3- Agree 2- Dis agree 1- Strongly Disagree

2. Customer Loyalty
A. Loyalty 4 3 2 1
1. I visit the restaurant often
because of the affordable
price
2. I dine in regularly because of
ambiance
3. I always come in this
restaurant because of good
service
4. I patronize this restaurant
because of delectable food