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1 Overview, page 2
2 Operating Your Phone, page 7
3 Phone Features Index, page 22
1 Overview
This guide provides phone, soft key, and feature descriptions for the Cisco Unified IP phone 7970G and 7971G multiline
touch-screen phones.
Physical Layout
Your Cisco Unified IP Phone 7970 and 7971 provides touch-screen access, in addition to soft keys and dedicated buttons,
allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
Item Description
1 Programmable Depending on configuration, programmable buttons provide access to:
buttons Phone lines (line buttons)
Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature)
Web-based services (for example, a Personal Address Book button)
Phone features (for example, a Privacy button)
Buttons light to indicate status:
Green, steadyActive call
Green, flashingHeld call
Amber, steadyPrivacy in use
Amber, flashingIncoming call
Red, steadyRemote line in use (shared line or BLF status)
2 Footstand button Allows you to adjust the angle of the phone base.
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3 Display button Awakens the touch screen from sleep mode or disables it for cleaning.
No colorReady for input
Green flashingDisabled
Green steadySleep mode
5 Directories button Opens or closes the Directories menu. Use it to access call logs and directories.
7 Settings button Opens or closes the Settings menu. Use it to change touch screen and ring settings.
9 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume
(on-hook).
10 Speaker button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.
11 Mute button Toggles the Mute feature on or off. When Mute is on, the button is lit.
12 Headset button Toggles the headset on or off. When the headset is on, the button is lit.
13 Navigation button Allows you to scroll through menus and highlight items. When the phone is on-hook, displays phone
numbers from your Placed Calls log.
14 Keypad Allows you to dial phone numbers, enter letters, and choose menu items.
15 Soft key buttons Each activates a soft key option (displayed on your touch screen).
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Connecting Your Phone
This section shows and describes the connectors on your Cisco IP phone.
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DC48V
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113951
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Adjusting the Handset Rest
When you connect your phone, you can adjust the handset rest so that the receiver will not slip out of the cradle. To adjust the
handset:
1. Set the handset aside and pull the square plastic tab from the handset rest.
2. Rotate the tab 180 degrees.
3. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the
handset rest.
1 2 3
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1 Primary phone Displays the phone number (directory number) for your primary phone line.
line
2 Programmable Programmable buttons can serve as phone line buttons, speed-dial buttons, phone service buttons or
button phone feature buttons. Icons and labels indicate how these buttons are configured.
indicators
3 Soft key labels Each displays a soft key function. Soft key labels are touch-sensitive.
4 Status line Displays audio mode icons, status information, and prompts.
5 Call activity Displays current calls per line, including caller ID, call duration, and call state for the highlighted line
area (standard view). Items in this area are touch-sensitive.
6 Phone tab Indicates call activity. Press this tab to return to the call activity area, if needed.
7 Feature tabs Each indicates an open feature menu. Tabs are touch-sensitive.
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Choosing Touch Screen Items
To choose items on your phones touch screen, use one of the following methods:
By touch, press (or tap) touch-sensitive items on the touch screen with your fingertip. Use only your fingertip to press the
touch screen, because using any other objects could damage the display. Be aware that pressing a phone number can cause
the phone to dial the number.
By item number, press the corresponding number on your keypad. For example, press 4 to choose the fourth item in a menu.
By scrolling, press the Navigation button to highlight an item. Press a soft key to finish the action, or tap the item on the
touch screen with your fingertip.
Caution Use only a soft dry cloth to wipe the touch screen. Do not use any liquids or powders on the phone because they
can contaminate phone components and cause failures.
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Line and Call Icons
The difference between lines and calls is as follows:
LinesEach corresponds to a directory number that others can use to call you. Your phone can support up to eight lines.
To see your phone lines, look at the right side of your touch screen. You have as many lines as you have directory numbers
and phone line icons: .
CallsEach line can support multiple calls. By default, your phone supports two connected calls per line. Only one call can
be active at any time; other calls are automatically placed on hold.
Your phone displays icons to indicate the line and call state.
Remote-in-use Another phone that shares your line has a connected call.
Authenticated call See the Making and Receiving Secure Calls section on page 16.
Encrypted call See the Making and Receiving Secure Calls section on page 16.
Idle line (BLF) See the Using BLF to Determine a Line State section on page 17.
Busy line (BLF) See the Using BLF to Determine a Line State section on page 17.
Note The following procedures might require you to enter information using the keypad. Press the backspace (<<) soft key
to erase digits that you enter incorrectly.
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2. Press the listing on the touch screen.
To dial on-hook, without a dial tone (predial), enter a number, then go off-hook by lifting the handset, pressing the number on
the touch screen, or pressing Dial, , or .
When you predial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from
your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and
go off-hook.
If you make a mistake while dialing, press << to erase digits.
Answering a Call
To answer with a headset, press , if unlit. Or, if is lit, press Answer or (flashing).
To answer with the speakerphone, press , Answer, or (flashing).
To switch from a connected call to answer a new call, press Answer or, if the call is ringing on a different line, press
(flashing).
To answer using call waiting, press Answer.
To send a call to your voice messaging system, press DND.
To retrieve a parked call on another phone, use Call Pickup.
To use your phone to answer a call ringing elsewhere, use Call Pickup.
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Ending a Call
To hang up while using the handset, return the handset to its cradle or press EndCall.
To hang up while using a headset, press . To keep headset mode active, press EndCall.
To hang up while using the speakerphone, press or EndCall.
To hang up one call, and preserve another call on the same line, press EndCall. If necessary, remove the call from hold first.
Using Mute
With Mute enabled, you can hear other parties on a call and they cannot hear you. You can use Mute in conjunction with the
handset, speakerphone, or a headset.
To toggle Mute on, press .
To toggle Mute off, press .
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Transferring Calls
To transfer a call without talking to the transfer recipient (blind transfer):
1. From an active call, press Transfer.
2. Enter the target number.
3. Press Transfer again to complete the transfer or EndCall to cancel.
Note If your phone supports on-hook transfer, you can complete the transfer by hanging up.
Note If your phone supports on-hook transfer, you can complete the transfer by hanging up.
To redirect a ringing call to your voice messaging system, press DND. The call is automatically transferred to your voice message
system.
Do Not Disturb
For visual call alerting and information without audible ringing, use Do Not Disturb (DnD). Calls receive normal
call-forward-busy and no-answer treatment.
To activate the Do-Not-Disturb feature:
1. Press the more soft key to locate the DnD soft key.
2. Press the DnD soft key. A text message displays to indicate that the phone is in Do-Not-Disturb mode.
To deactivate the Do-Not-Disturb feature, repeat Steps 1 and 2 in the idle state.
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Conference Calls
Your Cisco Unified IP Phone provides three types of conference calls: Standard, Meet-Me, and Ad Hoc conference calls.
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Starting or Joining a Meet-Me Conference Call
Meet-Me conferencing allows you to start a conference by dialing the conference number.
To start a Meet-Me conference:
1. Obtain a Meet-Me phone number from your system administrator.
2. Distribute the number to participants.
3. When you are ready to start the meeting, go off-hook to invoke a dial tone, then press MeetMe.
4. Dial the Meet-Me conference number. Participants can now join the conference by dialing in.
Participants hear a busy tone if they call the conference before the initiator has joined. In this case, participants must call back.
To join a Meet-Me conference, dial the Meet-Me conference number (provided by the conference initiator).
To end a Meet-Me conference, all participants must hang up. The conference does not automatically end when the conference
initiator disconnects.
Remove Participants
To remove any conference participant:
1. Highlight the participants name.
2. Press Remove. You can remove participants only if you initiated the conference.
To end your participation in a conference, hang up or press EndCall.
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Speed Dialing
Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call. Depending on
the configuration, your phone can support the following speed-dial features:
Speed-dial buttons
Abbreviated Dialing
Fast Dials
Note To set up speed-dial buttons and Abbreviated Dial, you must access your User Options web pages. To set up Fast Dials,
you must access the Personal Directory feature. Alternately, your system administrator can configure speed-dial features
for you.
Note If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can see if the speed-dial number is busy before
dialing. See the Using BLF to Determine a Line State section on page 17.
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Using a Shared Line
Your system administrator can ask you to use a shared line if you:
Have multiple phones and want one phone number
Share call-handling tasks with coworkers
Handle calls on behalf of a manager
Remote-in-Use Icon
The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive
calls as usual on the shared line, even when the remote-in-use icon appears.
Tip When you Barge a call, other parties hear a beep announcing your presence. You are disconnected from a call that you
have joined using Barge if the call is put on hold, transferred, or turned into a conference call by the Barge initiator.
Tip If a phone that is using the shared line has Privacy enabled, call information and Barge/cBarge soft keys do not appear
on the other phones that share the line.
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Tip When a shared-line call is placed on hold, a flashing green shared line button notifies all the other phones with the
shared-line directory number that the call can be resumed.
Tip The privacy button is not displayed on the shared-line phone by default. Your system administrator should enable the
privacy button on a per phone basis.
Tip Privacy is enabled by default for shared-lines. Your system administrator can change the default privacy setting globally
or on a per phone basis.
Tip Calls placed on hold with privacy enabled have privacy disabled by default. Your system administrator can change the
default privacy on hold setting globally.
Note Contact your system administrator for your call park slot number.
To park a call:
Press the Park soft key.
The Cisco Unified Communications Manager Express system automatically selects an available call park slot and displays
the number on the Cisco Unified IP phone screen.
To park a call to a specific call park slot:
Press the Transfer softkey followed by the call park slot number provided by your administrator.
To retrieve a parked call:
If your phone receives a call park notification, press the PickUp soft key followed by the asterisk (*).
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Press the PickUp soft key and dial the call park slot number.
Note Contact your system administrator for your call park slot number.
To park a call:
Press the Park soft key.
The Cisco Unified Communications Manager Express system automatically selects an available call park slot and displays
the number on the Cisco Unified IP phone screen.
To retrieve a parked call:
Dial the park slot extension.
To park a call to a directed call park slot:
Press the Transfer softkey followed by the call park slot number provided by your system administrator.
To retrieve a call parked at a directed call park slot:
Dial the retrieval park-slot extension.
Note Interactions, restrictions, and limitations affect how security features work on your phone. For more information, ask
your system administrator.
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Using Cisco Extension Mobility
Cisco Extension Mobility (Cisco EM) allows you to temporarily configure a Cisco Unified IP phone as your own. After you log
in to Cisco EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based
settings. Your system administrator must configure Cisco EM for you.
Cisco EM automatically logs you out after a specified amount of time. This time limit is established by your system
administrator. Changes that you make to your Cisco EM profile (from the User Options web pages) are effective the next time
that you log in to Cisco EM on a phone. Settings that are controlled on the phone only are not maintained in your Cisco EM
profile.
To log in to Cisco EM, use the following method:
1. Choose > Cisco EM Service (name can vary).
2. Enter your user ID and PIN (provided by your system administrator).
3. Press Submit. The phone temporarily configures your user profile and settings.
To log out of Cisco EM, use the following method:
1. Choose > Cisco EM Service (name can vary).
2. When prompted to log out, press Yes.
To see the state of a line listed in a call log or directory, look for one of these indicators next to the line number:
Line is in-use.
Line is idle.
BLF indicator unavailable for this line.
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Calling a Busy Extension (Whisper Intercom)
The Whisper Intercom feature allows the user to make an intercom call to a busy extension. The recipient can hear the caller or
hear the whisper intercom, and the original caller on the receiving phone does not hear the whisper intercom. The phone
receiving a whisper intercom displays the extension and name of the party initiating the whisper intercom and a zipzip tone is
played before the called party hears the caller's voice. The receiving party must select the intercom line button on their phone
to speak to the caller.
Note For intercom users to know whether the intercom is using one-way or two-way audio, the lamp for both intercom
buttons are colored amber for one-way whisper intercom and green for two-way audio.
Note Contact your system administrator for a list of corresponding precedence numbers for calls.
Note If you enter an invalid MLPP access number, a verbal announcement alerts you of the error.
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To Answer an MLPP Call:
End an active call (if necessary) and answer the MLPP call.
If the active call has lower precedence than the incoming call then the active call is preempted.
Tips
When you are receiving a priority (precedence) call, an MLPP icon on your phone screen indicates the priority level of
the call.
When you make or receive an MLPP-enabled call, you hear special ring tones and call-waiting tones that differ from
the standard tones.
When you or the other party are receiving a call that must preempt the current call, disconnect immediately to allow
the higher priority call to ring through.
When you have more than 1 active call, the call with the lowest precedence is preempted. Similarly, for outgoing calls,
the call with lower precedence is preempted first.
Note Your system administrator must configure this feature for your IP Phone. Contact your system administrator for more
information.
Switch an in-progress Call from Your Desktop Phone to Your Remote Destination Phone
To switch an in-progress call on your desktop phone to your remote destination phone:
1. Press the Mobility soft key.
2. Select Send Call to Mobile Phone.
3. Answer the in-progress call on your remote destination phone.
The desktop phone line button turns red and handset icons and the calling party number appear on the phone display. You
cannot use same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make
or receive calls.
Switch an in-progress Call from a Remote Destination Phone to Your Desktop Phone
1. Press Resume on your desk phone and start talking on your desk phone.
2. Hang up the call on your remote phone to disconnect the phone.
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Enable or Disable Single Number Reach
You can enable or disable Single Number Reach (SNR) on your phone by using the Mobility soft key.
To disable SNR, press Mobility soft key and select Disable Mobile Connect.
To enable SNR, press Mobility soft key and select Mobile Connect On.
Using AutoAnswer
When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator
configures AutoAnswer to use either the speakerphone or a headset. You can use AutoAnswer if you receive a high volume of
incoming calls.
To use AutoAnswer with a headset, keep lit (headset mode active), even when you are not on a call.
To keep headset mode active, do the following:
Press EndCall to hang up.
Press NewCall or Dial to place new calls.
If your phone is set up to use AutoAnswer in headset mode, calls are automatically answered only if is lit. Otherwise, calls
ring normally and you must manually answer them.
To use AutoAnswer with the speakerphone, keep the handset in the cradle and headset mode inactive ( unlit). Otherwise,
calls ring normally and you must manually answer them.
Note Before you can access this setting, your system administrator must enable it for you.
To adjust the volume level for the phone ringer, press while the handset is in the cradle and the headset and
speakerphone buttons are off. The new ringer volume is saved automatically.
To change the way that the voice message light on your handset works, use the following method:
1. Log in to your User Options web pages.
2. Access your message indicator settings.
Note Typically, the default system policy is to indicate a new voice message by displaying a steady light on the handset light
strip.
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Customizing the Touch Screen
To change the touch screen brightness:
1. Choose > User Preferences > Brightness.
2. To make adjustments, press Up, Down, or .
3. Press Save or press Cancel.
To adjust the touch screen to accommodate your viewing angle:
1. Choose > User Preferences > Viewing Angle.
2. To make adjustments, press Up, Down or .
3. Press Save, or press Cancel.
To change the background image, use the following method:
1. Choose > User Preferences > Background Images.
2. Scroll through available images and press Select to choose an image.
3. Press Preview to see a larger view of the background image.
4. Press Exit to return to the selection menu.
5. Press Save to accept the new image, or press Cancel.
To change the language on your touch screen:
1. Log in to your User Options web pages.
2. Access your user settings.
To change the line text label:
1. Log in to your User Options web pages.
Access your line label settings.
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3 Phone Features Index
The following list is an alphabetical list of features and functions for your Cisco Unified IP phone.
Answering a Call 8
Calling a Busy Extension (Whisper Intercom) 17
Conference Calls 11
Customizing Rings and Message Indicators 19
Customizing the Touch Screen 21
Do Not Disturb 10
Enabling Privacy on Shared-Line (SIP) 15
Ending a Call 9
Forwarding All Calls to Another Number 10
Line and Call Icons 7
Making and Receiving Secure Calls 16
Parking and Retrieving Calls (SCCP) 15
Parking and Retrieving Calls (SIP) 16
Picking Up a Redirected Call on Your Phone 13
Placing a CallAdditional Options 8
Placing a CallBasic Options 7
Placing a Priority (Precedence) Call 18
Recording a Live Call 15
Speed Dialing 13
Starting and Joining a Standard Conference 11
Starting or Joining a Meet-Me Conference Call 12
Starting or Joining an Ad Hoc Conference Call 12
Switching an In-Progress Call to Another Phone Using SNR 19
Switching Between Multiple Calls 9
Touch Screen Features 5
Transferring Calls 10
Using a Handset, Headset, and Speakerphone 17
Using a Shared Line 13
Using AutoAnswer 19
Using BLF to Determine a Line State 17
Using Cisco Extension Mobility 16
Using Hold and Resume 9
Using Mute 9
Viewing Multiple Calls 9
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