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Journal of Mental Health

ISSN: 0963-8237 (Print) 1360-0567 (Online) Journal homepage: http://www.tandfonline.com/loi/ijmh20

The experiences of people with borderline


personality disorder admitted to acute psychiatric
inpatient wards: a meta-synthesis

Anna Stapleton & Nicola Wright

To cite this article: Anna Stapleton & Nicola Wright (2017): The experiences of people with
borderline personality disorder admitted to acute psychiatric inpatient wards: a meta-synthesis,
Journal of Mental Health, DOI: 10.1080/09638237.2017.1340594

To link to this article: http://dx.doi.org/10.1080/09638237.2017.1340594

Published online: 07 Jul 2017.

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Download by: [University of South Florida] Date: 11 July 2017, At: 02:19
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ISSN: 0963-8237 (print), 1360-0567 (electronic)

J Ment Health, Early Online: 115


2017 Informa UK Limited, trading as Taylor & Francis Group. DOI: 10.1080/09638237.2017.1340594

REVIEW ARTICLE

The experiences of people with borderline personality disorder


admitted to acute psychiatric inpatient wards: a meta-synthesis
Anna Stapleton1,2 and Nicola Wright1
1
School of Health Sciences, University of Nottingham, Nottingham, UK and 2Millbrook Mental Health Unit, Nottinghamshire Healthcare NHS Trust,
Sutton-in-Ashfield, UK

Abstract Keywords
Background: Acute psychiatric inpatient care is recommended for people with borderline borderline personality disorder, acute
personality disorder (BPD) to manage a crisis. Qualitative research exploring service user psychiatric, meta-synthesis, qualitative,
experience is valuable for the development of evidence-based treatment guidelines. systematic review, lived experience,
Aim: To conduct a meta-synthesis of qualitative research exploring the experiences of people inpatient, narrative accounts, health
with BPD on acute psychiatric inpatient wards. services research, crisis intervention
Methods: Literatures searches of five electronic databases. Data were analysed using a three-
stage theme identification process. History
Results: Eight primary studies and three first-hand accounts met the inclusion criteria. Four
overarching themes were found to explain the data: contact with staff and fellow inpatients; Received 9 May 2016
staff attitudes and knowledge; admission as a refuge; and the admission and discharge journey. Revised 10 February 2017
Conclusions: Similar experiences of acute psychiatric inpatient care were reported by people Accepted 5 March 2017
with BPD across the studies. Opportunities to be listened to and to talk to staff and fellow Published online 6 July 2017
inpatients, time-out from daily life and feelings of safety and control were perceived as positive
elements of inpatient care. Negative experiences were attributed to: a lack of contact with staff,
negative staff attitudes, staffs lack of knowledge about BPD, coercive involuntary admission
and poor discharge planning.

Introduction professionals towards people with BPD (Deans &


Meocevic, 2006; Markham, 2003; Markham & Trower,
Best practice in the treatment of borderline personality
2003; Morris et al., 2014; NIMHE, 2003).
disorder (BPD) is an area of contention due to a lack of
Livesley (2003) suggests that prolonged acute inpatient
robust evidence for the psychological, psychosocial and
admission provides more opportunities for people with BPD
pharmacological interventions commonly used (NICE,
to develop maladaptive patterns through interaction with staff
2009). A lack of specialist services for people with BPD
dynamics. Despite being recommended only as a last resort
has meant that the majority are managed within general
(CAAPC, 2015), the prevalence of inpatients with a diagnosis
mental health services such as community mental health
of BPD has been reported as between 15 and 25% (Weight &
teams (CMHTs) (NCCMH, 2009) and day hospitals (NICE,
Kendal, 2011). An alternative to unplanned inpatient admis-
2009). Current NICE (2009) guidance stipulates that people
sion is the use of regular brief planned admissions, also
with BPD should only receive short-term acute psychiatric
referred to within the literature as the brief admission
inpatient care in order to manage crises which cannot be
intervention (BAI). BAIs are incorporated into crisis plans
contained within other services due to a significant risk to self
which are developed jointly between patients and community
or others. The perceived difficulties of supporting people with
mental health professionals, with the duration of admission
BPD within mental health services are well-documented, with
stipulated as part of the plan (Helleman et al., 2014b). BAIs
this client group often being referred to as difficult and
are recommended by the Dutch Multi-disciplinary Guideline
disruptive (Piccinino, 1990, p. 22) and unpopular with
Committee (2008 cited by Helleman et al., 2014a) and a
staff (Fagin, 2004, p. 94). This is reflected by people with
recent review carried out in the Netherlands suggested that the
BPD who describe living with a label for which they feel
BAI was effective in the prevention of self-harm and suicide
judged, blamed and negatively perceived by health profes-
in people with BPD (Helleman et al., 2014a). However, this
sionals (Nehls, 1999). An abundance of empirical research
suggests that it was merely successful in controlling symp-
has demonstrated the negative attitudes of healthcare
toms of a crisis rather than having any long-term therapeutic
benefit. Indications for brief versus extended inpatient
Correspondence: Anna Stapleton, Nottinghamshire Healthcare NHS
Trust, Millbrook Mental Health Unit, Sutton-in-Ashfield, UK. E-mail: hospitalisation are also outlined in US practice guidelines
anna.s89@hotmail.co.uk for the treatment of patients with BPD (American Psychiatric
2 A. Stapleton & N. Wright J Ment Health, Early Online: 115

Association Practice Guidelines, 2001). Comparatively, UK units, psychiatric care, mental health ward or
guidelines do not recommend BAIs as part of crisis manage- mental health hospital, and patients, psychiatric
ment; although they do suggest that the length and purpose of patients, inpatients, hospitalisation, patient admis-
the admission is agreed in advance (NICE, 2009). sion, admit or admission. To achieve a wider and more
Consideration of the feasibility, appropriateness and in-depth meta-synthesis (Walsh & Downe, 2005), a search
meaningfulness of healthcare from the service users view- was also carried out on the OpenGrey European database of
point is important for the development of evidence-based grey literature. Potentially relevant articles were selected for
treatment guidelines (Korhonen et al., 2013). Exploration of full text evaluation to ensure they met the inclusion criteria.
service users healthcare experiences is typically performed Overall, this resulted in the final selection of seven journal-
through qualitative research (Korhonen et al., 2013) which published qualitative studies, one unpublished thesis and three
examines the experiences, feelings and attitudes of people in journal published first-hand accounts of living with BPD.
relation to a particular phenomenon (Ryan et al., 2007). Some Table 2 displays the characteristics and methodological
primary qualitative research has explored the experiences of features of the included primary qualitative studies.
people with BPD admitted to acute psychiatric inpatient The Critical Appraisal Skills Programme (CASP) assess-
wards; however, a review of the findings from these existing ment tool (e.g. Carlsen et al., 2007; Downe et al., 2007) was
studies has not yet been undertaken. Therefore, using the used to assess the quality of the included studies. Variation
meta-synthesis methodology, a systematic literature search of was found in the level of methodological rigour across the
existing qualitative research was carried out with the aim of studies; there was greater depth of description of the data
understanding the experiences of people with BPD who have collection and analysis processes in some studies.
been admitted to acute psychiatric inpatient wards. In contrast Consideration of the researchers own potential biases is an
to the narrative synthesis approach whereby words and text important part of qualitative research, however, this was
are used to explain findings, including those from statistical lacking amongst the included studies (Milton Keynes Primary
studies (Popay et al., 2006), the meta-synthesis approach Care Trust [MKPCT], 2002). Taken together, these limita-
involves the amalgamation of qualitative data, i.e. words and tions impact upon the reliability of the findings from the first
text, from several studies to aid deeper understanding of a authors. Despite this variability in quality, all of the studies
given topic area. It is anticipated that by synthesising were included because knowledge is seen as constructed
qualitative research which explores the experiences of within the qualitative research paradigm and the meta-
people with BPD in acute psychiatric wards, the role of synthesists interpretations of the studies findings may be
treatment for this client group in this setting, particularly that different to those of the original researcher(s) (Walsh &
provided by mental health nurses, can be better understood. Downe, 2005). Reporting of the meta-synthesists own
positions and preconceptions can improve reflexivity rather
than introduce bias (Malterud, 2001). The present authors
Methods
interpretations of the data may be influenced by their
Meta-syntheses interpret aggregated findings from a number of experiences of working with people with BPD as mental
qualitative studies in order to produce novel insights and health clinicians. Furthermore, the research question was
theories (Walsh & Downe, 2005). The aim of a meta-synthesis identified when negative staff attitudes towards the BPD
is to generate theories, generalisations or interpretations diagnosis were perceived by the first author during a
through the integration or comparison of original findings placement on an acute psychiatric ward as a student mental
from qualitative studies (Sandelowski et al., 1997). Specifically, health nurse; therefore, this may have lead to an expectation to
meta-syntheses are useful for promoting greater understanding find patient reports supporting this within the literature.
of lived healthcare experiences (Walsh & Downe, 2005). Data analysis followed a three-stage process similar to that
The development of a systematic search strategy was aided used by Taylor et al. (2011). First, all data relevant to the
by an initial literature search whereby relevant keywords were research question was extracted and labelled as first order
identified in order to refine the search terms and criteria for themes. Similar first order themes were then clustered together
the present meta-synthesis. The PRISMA flowchart (Moher to form second order themes. Finally, similar second order
et al., 2009), seen in Figure 1, was adapted for the meta- themes were grouped together to form super-ordinate third
synthesis approach and depicts the search process. Inclusion order themes (Walsh & Downe, 2005). Given that the lived
and exclusion criteria were identified using the SPIDER experience articles (Desmond, 2004; Van Gelder, 2008;
(sample, phenomenon of interest, design, evaluation, research Williams, 1998) were not primary research studies, data from
type) search strategy tool (Cooke et al., 2012). Table 1 these sources were not incorporated into the identification of
outlines the inclusion and exclusion criteria using the themes but was instead used to add depth to the meta-synthesis.
SPIDER tool components. In addition to these criteria, only Given the nature of constructivist research, interpretation
research published in English was included. A search for of the data by other meta-synthesists may have been different.
journal-published studies and books was carried out in four Reflexive data analysis therefore involved cultivation of
electronic databases (CINAHL, Medline, EMBASE and dialogue between the authors; the identification of themes
PsycINFO) from their dates of inception until April 2015. was primarily carried out by the first author, with these
The following search terms were used: borderline person- findings being critically reviewed by the second author who
ality disorder or emotionally unstable and experience, looked for competing themes (Malterud, 2001). Malterud
attitude, view, perception, emotion, feeling or (2001) argues that agreement should not necessarily be the
perspective and psychiatric hospitals, psychiatric goal within qualitative research employing multiple
DOI: 10.1080/09638237.2017.1340594 BPD - acute psychiatric inpatient experiences 3
Figure 1. PRISMA flowchart demonstrating
Records identified through Unpublished theses identified
the search process.
electronic database searching through OpenGrey database
(Medline, EMBASE, PsycINFO, (n = 2)
CINAHL)
(n = 931)

Records after duplicates removed Records excluded


(n = 787) (n = 18)

Not primary
research
Not qualitative
Inpatient
experiences not
explored
Records screened for Explored inpatient
evaluation of abstract settings other than
(n = 47) acute psychiatric,
e.g. forensic settings

Full-text articles
excluded
Full-text articles (n =16)
assessed for eligibility
(n = 28) Not qualitative
Participants had
diagnosis other than
BPD and it was not
possible to identify
the data related to
Primary studies participants with
included in meta- BPD
synthesis (n = 8) Not acute
psychiatric inpatient
Non-empirical research setting
included (n = 3) No exploration of
patient experience

Table 1. Inclusion criteria defined using the SPIDER search strategy tool.

Sample People with BPD


Phenomenon of Interest Experiences of people with BPD who had been admitted to an acute psychiatric inpatient ward
Design Data collection: Qualitative approaches such as interviews and focus groups
Data analysis: Qualitative methods such as interpretive phenomenological analysis and thematic analysis
Evaluation Experiences, attitudes, views, opinions, perceptions, feelings and thoughts about admission to acute
psychiatric ward by people with BPD
Research type Any research with a qualitative design, including grey literature and first-hand accounts published in
journals. Mixed methods research was also considered if it included usable qualitative data related to the
research question

researchers. However, in this case, consensus was achieved across all of the studies was 90, with the samples ranging
between the authors in the initial identification of themes. from 5 to 30. Small sample sizes are typical of qualitative
research; the use of large samples would hinder deep analysis
and thus reduce the internal validity of the findings
Results
(Sandelowski et al., 1997). Data collection in six of the
The eight studies were from three countries: UK (4), USA (2) eight studies used semi-structured interviews (Gregory, 2010;
and The Netherlands (2). The total number of participants Helleman et al., 2014b; Horn et al., 2007; Koekkoek et al.,
4

Table 2. Summary of the characteristics of the primary qualitative studies which were included in the meta-synthesis.

Author(s), year
of publication, Data analysis
country Publication location Sample and sampling strategy Aim(s) Data collection method strategy
Fallon (2003), Journal of Psychiatric and Seven people with BPD (four female, three To analyse the lived experiences of Unstructured interviews (one hour Grounded theory
UK Mental Health Nursing male; age range 2545 years) people with BPD in contact with maximum) which took place at a
Recruited via their consultant psychiatrist psychiatric services (including setting of the participants choosing.
from a variety of settings within a mental inpatient experience). Follow-up interviews were carried
health trust. out to validate development of con-
A. Stapleton & N. Wright

cepts and theories.


Gregory Unpublished doctoral Eight people with formal diagnosis of BPD To identify what mental healthcare Semi-structured interviews lasting Grounded theory
(2010), UK thesis; Canterbury Christ (six female, two male) clinicians and service users diag- 3090 minutes took place where
Church University, Kent, Recruited from a wide geographical area nosed with BPD perceived as the participants were seen for
United Kingdom covering two NHS mental health trusts in the helpful service relationships for treatment.
South East of England. people with this diagnosis.
Invitations and information packs were pro-
vided to care-coordinators to inform potential
service users about the study.
Helleman International Journal of Seventeen people with BPD (age range; 28 Describe experiences of the brief Interviews with a duration of 45 Thematic
et al. (2014b), Mental Health Nursing 59 years) admission intervention for people 75 minutes and guided by an aide analysis
The Participants were all patients in care at a large with BPD. memoir consisting of keywords.
Netherlands mental health facility and were asked to The first question was always:
participate by their community clinician. could you tell me about your
The sample had a mean frequency of 12 uses experiences with the brief admis-
of the brief admission intervention in the past sion intervention? Participants
3 years. were then asked to describe their
experiences in greater detail.
Horn et al. Journal of Mental Health Five people with BPD (four female, one Explore the experiences and under- Semi-structured interviews took Interpretive
(2007), UK male; age range 2344 years) standings of those who have been part in therapy rooms provided by Phenomenologi-
Potential participants were approached by a given the label of BPD. local mental health services. cal Analysis
mental health professional involved in their Interviews lasted between half an
care. hour and one and a half hours and
All participants had used mental health stopped when the participant felt
services in the past 6 months as well as they had nothing more to say on the
having 2 or more years contact with mental subject.
health services in the past.
Koekkoek Perspectives in Eight females with BPD (age range 2461) Establish the effects of a prevent- Semi-structured interviews, average Thematic
et al. (2010), Psychiatric Care People who were receiving treatment in the ive psychiatric admission system, 45 minutes. analysis
The Community Mental Health Centre and had a patient service use and patient Main questions: how patients had
Netherlands history of repeated or long-term admissions views on the intervention. experienced the intervention and
were asked to participate. how it affected their relationships
with mental health professionals
and their daily lives.
Nehls (1994), Issues in Mental Health Five people with BPD To understand the clients lived Individual interviews asked what Hermeneutics
USA Nursing All participants were clients at a community experience of brief hospital treat- does it mean to you to have a brief
mental health centre and had been involved in ment plans. hospital treatment plan?
the brief hospital treatment programme for at
least one year.

(continued )
J Ment Health, Early Online: 115
DOI: 10.1080/09638237.2017.1340594 BPD - acute psychiatric inpatient experiences 5

phenomenology
2010; Nehls, 1994, 1999), one used unstructured interviews

Data analysis
(Fallon, 2003) and another used a focus group (Rogers &

Interpretive

Thematic
Dunne, 2011). All participants had a diagnosis of BPD and

analysis
strategy
their age, where reported in five of the eight studies, ranged
between 21 and 61 years.
Much of the rich qualitative data on the experiences of
living with BPD provided in the personal accounts is beyond

what is it like for you to live with

Focus group facilitated by ex-ser-


Individual interviews last approxi-
mately one hour. Initial question:

mean to you? then depending on


production of personal examples

vice users who had experience of


what does the diagnosis of BPD

Questions were agreed between


CPDS and facilitators and were
placed on a flipchart for discussion.
the scope of the present review; therefore, only data
supporting the themes identified in the empirical studies
were extracted from these sources. To offer a brief summary

facilitating focus groups.


the diagnosis of BPD? of each account, Williams (1998) suggests ways in which
Data collection method

mental health professionals can help in recovery from BPD,


including the role of hospital admission. Desmonds (2004)
account of living with BPD throughout her teenage years
and early adulthood includes her experiences as a psychiatric
ward inpatient. Van Gelders (2008) narrative aims to give the
reader a sense of what its like to live with BPD (p. 244)
and includes some reflections on her experiences of hospi-
talisation. Interestingly, each personal account appears to have
Understand what is unique about

ences of service users with a


To explore the inpatient experi-

been written from the perspective of being recovered from


living with the diagnosis of BPD.

BPD rather than being a current service user or inpatient.


The identified first order themes were clustered together to
develop the following 11 second order themes: talking; being
listened to; contact with fellow inpatients; staff attitudes
personality disorder.

towards BPD; staff knowledge and understanding of BPD;


time-out; safety; control; discharge planning; use of the
Mental Health Act (MHA) 1983; and dependency. These were
Aim(s)

then clustered together to develop the following four third


order themes: contact with staff and fellow inpatients; staff
attitudes and knowledge; admission as a refuge; and the
admission and discharge journey. The three stage process of
All participants were under the care of a

had been admitted to an acute psychiatric


ward. They were invited to participate by
Recruited from a crisis intervention service
of a community mental health clinic, an
outpatient mental health clinic and an acute

Ten people with BPD (nine female, one male;

community personality disorder service and

identifying themes is demonstrated in Table 3. Text from the


included studies is used here to assist in explaining the
findings; text quoted from the original authors is
indicated using single inverted commas (), whilst double
inverted commas () are used to directly quote participants
Sample and sampling strategy

speech.
age range of 2145 years)
Thirty females with BPD

their care coordinators.

Theme 1: contact with staff and fellow inpatients


psychiatric unit.

This most prevalent theme was represented by data in seven


studies (Fallon, 2003; Gregory, 2010; Helleman et al., 2014b;
Koekkoek et al., 2010; Nehls, 1994, 1999) and developed
from the three second order themes talking, being listened
to and contact with fellow inpatients. Having the oppor-
tunity to talk was perceived as a fundamental element of acute
psychiatric wards:
Research in Nursing and

Journal of Mental Health

I guess for me the brief term plan offers just a chance to


Publication location

talk. (Nehls, 1994, p. 6)

Therapeutic benefits were reported as a result of having the


Health

opportunity to talk to professionals such as mental health


nurses:

The nurses think about things which I cannot think about


Author(s), year
of publication,

&
Dunne (2011),

at such moments. What I can do to find distraction, for


Nehls (1999),

example (and) how to handle things the next time. You


learn what causes the problems, why you react the way you
country

Rogers
USA

did. (Helleman et al., 2014b, p. 446).


UK
Table 3. First, second and third order themes generated from data analysis.

First order themes


6

Gregory (2010) Helleman et al. (2014b) Koekkoek et al. (2010) Nehls (1994) Rogers & Dunne (2011) Second order Third order
themes themes

Id even phone the The nurses think about things which I While admitted, the Another client viewed Hell ask you what Talking Contact with
ward some nights just cannot think about at such moments. easy accessibility of the brief hospital treat- do you thinks best for staff and
to talk to somebody and What I can do to find distraction, for professionals is helpful, ment program as an you in your health?, fellow
sometimes they would example (and) how to handle things the although the lack of opportunity to alleviate and this is what I inpatients
talk to me for a while next time. You learn what causes the time and attention is loneliness through con- think is best for you,
but not often and thats problems, why you react the way you did. criticised by many. (p. versation. She said: I and well come to a
because I had no one I think about these conversations, even 131) guess for me the brief good middle agree-
else to talk to. (p. 70). after discharge. (p. 446) Contact with. . .staff term plan offers just a ment. (p. 229)
A. Stapleton & N. Wright

It can help if they know which nurse they increases participants chance to talk. (p. 6)
can talk to, and it is easier to approach the self-awareness of their
nurse if the nurse makes the conversation vulnerabilities. (p. 131)
informal, such as over a cup of coffee or
on a walk with them. (p. 446)
Contact with a nurse enabled patients to
reconnect with themselves. (p. 446)
Talking helps make things clear. (p.
446)
Without such contact [with a nurse], the
brief admission was viewed as not having
a positive effect.
It can be very frustrating. I felt so alone.
I thought the staff would check on me, but
they left me all alone. The panic didnt
become less. I didnt get any structure,
support or feedback. (p. 447).

First order themes


Fallon (2003) Gregory (2010) Helleman et al. (2014b) Koekkoek et al. (2010) Nehls (1994) Nehls (1999)

. . .participants stated [Service users] felt unhelpful services did . . .I felt heard, and I It is very important . . .its nice to have a A participant described Being Contact with
that it wasnt therapy not listen. . .especially when services were told her stuff. (p. 446) that I feel listened to. sympathetic ear. I dont what mattered to her listened to staff and
they were asking for, busy (e.g. on inpatient wards). They (p. 132) get that at home. (p. when she was contem- fellow
just to be listened to think oh let her shuffle up and down the 5) plating suicide: inpatients
and given time and [ward] corridor because as long as she is [the hospital] was the . . .caring sensitive
emotional support. locked in why should we care? (p. 69) only place where any- persons who just listen
(p. 397) body would listen to and hear and respond
me. (p. 7) from inside. . .(p. 290)

First order themes


Helleman et al. (2014b) Koekkoek et al. (2010) Rogers & Dunne (2011)

Contact with fellow patients is also reported to provide support. . . .contact with fellow BPD patients is considered I didnt know anything; I had to find out from the Contact with Contact with
Patients sometimes know each other from earlier admissions, and crucial for the success of preventative admissions, patients. (p. 230) fellow staff and
therefore, understand each others problems. (p. 447) contributing to emotional support that is hard to inpatients fellow
It can also be difficult to maintain clear and healthy boundaries when find in non-BPD patients. It felt very good to inpatients
in contact with other patients. In the beginning, I went helping know that I was not alone. It helped me to discuss
my problems more easily. (p. 131)
J Ment Health, Early Online: 115

(continued )
others. . .Now I say, just go to the nurse, thats what theyre here for. I The confrontation with acutely admitted patients
am here for my own problems. (p. 447) with differing forms of disruptive behaviour, how-
ever, is considered a negative side-effect of the
preventive admission. (p. 131)

First order themes


Fallon (2003) Gregory (2010) Horn et al. (2007) Rogers & Dunne (2011)
DOI: 10.1080/09638237.2017.1340594

Those that had been in Service user participants who had experi- Getting the diagnosis was how I got kicked out They always make you feel like youre taking up Staff attitudes Staff attitudes
psychiatric hospitals enced inpatient settings described trau- (in-patient ward). . .I had an interview or something space, youre wasting a bed because youve got a towards BPD and
identified that they matising experiences (e.g.. . .being with the ward manager and the hospital manager personality disorder. knowledge
were made to feel disliked by staff.). (p. 72) and they all decided that I wasnt mentally ill. (p. Ah its not as bad as
undeserving of inpatient On the wards they have sworn at me. 262) schizophrenia.
care. One described the They think youre so bad that they can . . .They make it feel like its your fault for taking
attitudes of nursing staff swear at you if you dont get along with up that bed.
thus: them. (p. 72) . . .youre wasting a bed because youve got a
Yeah the attitudes can personality disorder.
be quite difficult I was wasting their time, using the bed that
because they cant somebody else would need. (p. 229230)
place you, its not like
Im a schizo-
phrenic. . .. (p. 397)

First order themes


Fallon (2003) Gregory (2010) Nehls (1999) Rogers & Dunne (2011)

When they were pre- [Service users] felt unhelpful services did A participant described her interpretation of the Theres a lot of people that dont understand PD. Staff know- Staff attitudes
sented with deeply dis- not. . .try to understand them especially underlying philosophy of a brief hospital treatment They put it down to youre just playing up, youre ledge and and
turbing emotional when services were busy (e.g. on inpatient program: theyre [mental health profes- being a pain in the bum. (p. 229) understanding knowledge
problems nurses usually wards). They think oh let her shuffle up sionals]. . .more interesting in protecting the. . .self- of BPD
dealt with this by advis- and down the [ward] corridor because as destructive [behaviour], but not paying attention to
ing the person to seek long as she is locked in why should we the causing of it. (p. 290)
out expert help, for care? (p. 69)
example by contacting
their psychologist. (p.
397)
Improved consistency
of care was identified
with. . .the education of
ward staff on psychiatric
wards by key inform-
ants. . .such as psycholo-
gists or psychiatrists.
(p. 397398).

(continued )
BPD - acute psychiatric inpatient experiences
7
8

Table 3. Continued

First order themes


Helleman et al. (2014b) Koekkoek et al. (2010) Nehls (1994)

Most of the patients highly valued being able to take a step back The admission ward. . .is a space where they can This group of clients also used the hospital as a Time-out Admission as
from daily life during a brief admission to get some rest, take time off from their daily problems and place to rest. . .One client said: a refuge
distraction. . .Getting a lot of sleep and rest is perceived as helpful responsibilities. (p. 131) It was just a time out. Its nice;. . .You got
to recovery. Getting away from the busy responsibilities of daily life somebody else to take care of your meals, some-
A. Stapleton & N. Wright

for a short period and having less disturbance were found to help body else to take care of your meds, and you dont
patients relax. (p. 447) have to worry about that. (p. 5)

First order themes


Helleman et al. (2014b) Nehls (1994)

Patients tried to prevent negative outcomes, such as self-harm or When the risk of suicide became too high, clients viewed the hospital as a place to keep themselves safe. Safety Admission as
suicide. Tension and emotions can be reduced with a brief admission. One client expressed: I feel a tremendous relief when I get on the unit and turn in my pocket knife and the a refuge
(p. 446) extra pills I have. (p. 5)
You feel safe when youre in the clinic. . . (p. 447)
The availability of a brief admission in times of crisis, also gave
patients a sense of security. (p. 447)

First order themes


Helleman et al. (2014b) Koekkoek et al. (2010) Nehls (1999)

The most important short-term goal reported for the brief admission Another important positive element is the control . . .brief hospital treatment plans were experienced Control Admission as
was to overcome a crisis without loss of control. (p. 446) participants have over their own treatment. . .Even as simply providing a safe, controlled environment. refuge
The goal [of brief admission] is, of course, to prevent though [the brief admission] is still highly struc- (p. 290)
worsening. . .The brief admission can stop the slippery slope. (p. tured, participants do perceive it as under their
446) control. Because when I say I dont want to, I dont
The structure of a ward with its planned coffee breaks and meal times go. Then it is over, period. (p. 131132)
can help patients regain control of their lives. (p. 447) When at home, the foresight of being re-admitted
within a few weeks facilitates participants to deal
with a crisis. (p. 132)

First order themes


Fallon (2003) Gregory (2010) Horn et al. (2007) Rogers & Dunne (2011)

Where participants had Most participants felt that being dis- . . .I got kicked out (inpatient ward). . .I got 3 days As soon as I said to them I wanted to leave thats Discharge Admission
been hospitalised for charged led to individuals feeling rejected to find myself somewhere to live, get out,. . .I had an what we worked towards and I was out within a process and discharge
self-harm behaviours especially when treatment endings were interview with the ward manager and the hospital month. (p. 229) journey
and now wanted dis- not handled appropriately by services as manager, and they all decided that I wasnt mentally Suddenly I went into ward round and they was
charge from hospital was commonly found on inpatient wards. ill. (p. 262) like oh youre discharged, and this was after being
but agreed to a period (p. 67) on one to one obs. (p. 229)

(continued )
J Ment Health, Early Online: 115
of leave prior to dis- I had leave which slowly increased, until the point
charge [they] felt that I went home for a week and I was discharged
included in the deci- when that week went okay. (p. 229)
sion-making process. It was a very slow process, and it did help, cause
(p. 398) it wasnt such a big reality shock when I got out and
I was on my own. (p. 229)
When I was discharged the last time now, I was
made homeless. (p. 229)
I mean I forgot how to cook and everything, and I
DOI: 10.1080/09638237.2017.1340594

had three young children and when they discharged


me I just didnt know where to begin. (p. 229)

First order themes


Gregory (2010) Nehls (1994) Rogers & Dunne (2011)

It was like a vicious circle. . .I was just in and out of hospital This group of clients acknowledged that one can It would be the odd weekend here, the odd Dependency Admission
but at least in hospital I felt cared for. (p. 70) like the hospital too much and become weekend there. (p. 229) and discharge
addicted. (p. 5) journey
being in the hospital became. . .my whole world
practically. (p. 7)
I really did get so wrapped up in the hospitals that
I didnt have another life, and that was not what I
wanted. (p. 7)

First order themes


Fallon (2003) Rogers & Dunne (2011)

They felt angry at restrictions on their liberty, such as being placed Theyll end up sectioning me just because Ive tried to leave, cause they dont let you out. (p. 229) Use of the Admission
on sections of the mental health act or being prevented from leaving You say you want to come out they say oh no, you cant. Were gonna section you. (p. 229) Mental and discharge
hospital. (p. 397) I had an interview with the psychiatrist, who said I could stay voluntarily or hed put me under section. Health Act journey
(p. 229) 1983
I didnt wanna go there, but he said if I didnt hed have to think about sectioning me. (p. 229)
The other thing that they need to change is that when they say erm you can go in voluntary or we can
section you they need to change that word cause its not voluntary. (p. 229)
BPD - acute psychiatric inpatient experiences
9
10 A. Stapleton & N. Wright J Ment Health, Early Online: 115

Opportunities for talking with staff appeared to provide admission was described as less positive and unhelpful when
emotional support to people with BPD. Therefore, a lack of there were no opportunities for contact with staff.
such opportunities was emotionally detrimental and meant
Theme 2: staff attitudes and knowledge
that the admission was less positive:
Two second order themes staff attitudes towards BPD and
It can be very frustrating. I felt so alone. I thought the staff knowledge and understanding of BPD contributed to
staff would check on me, but they left me all alone. The the generation of the third order theme staff attitudes and
panic didnt become less. I didnt get any structure, knowledge. Data relating to this theme were found in five
support, or feedback. (Helleman et al., 2014b, p. 447) studies (Fallon, 2003; Gregory, 2010; Horn et al., 2007;
Nehls, 1999; Rogers & Dunne, 2011). Many participants in
Being listened to was another element perceived as an the studies described the negative attitudes of acute psychi-
important part of admission and was reported in six studies atric ward staff towards people with BPD; for instance, some
(Fallon, 2003; Gregory, 2010; Helleman et al., 2014b; reported that staff unfavourably compared them to people who
Koekkoek et al., 2010; Nehls, 1994, 1999). Admission was were experiencing mental illnesses such as schizophrenia:
described as unhelpful when participants did not feel listened
to and this was attributed to inpatient wards being too Ah its not as bad as schizophrenia. (Rogers & Dunne,
busy (Gregory, 2010). However, many participants valued 2011, p. 229)
being listened to by professionals, including mental health
nurses, during times of emotional distress and felt that this What is more, many participants reported feeling as though
was sufficient without the need for expert therapy (Fallon, staff thought that people with BPD did not warrant care and
2003). that they were wasting a bed (Rogers & Dunne, 2011, p.
230). Such perceptions led people with BPD to feel
A participant described what mattered to her when she undeserving of inpatient care (Fallon, 2003, p. 397).
was contemplating suicide: . . .caring sensitive persons Some participants also perceived staff as having a lack of
who just listen and hear and respond from inside. . .maybe knowledge and understanding of BPD, particularly of the
youre inexperienced. . .but I as a consumer dont care reasons for the behaviours which people with BPD may display:
about that. . .. (Nehls, 1999, p. 290)
Theres a lot of people that dont understand PD. They
Contact with fellow inpatients was described as a useful put it down to youre just playing up, youre being a pain
and helpful part of admission in three of the studies in the bum. (Rogers & Dunne, 2011, p. 229)
(Helleman et al., 2014b; Koekkoek et al., 2010; Rogers &
Dunne, 2011) and a first-hand account (Desmond, 2004). Other perceptions of staff included a lack of desire to
Describing her time spent on a psychiatric ward, Desmond understand BPD. Whilst talking about the care received
(2004, p. 5) states she made a lot of friends in hospital and during a BAI, one participant described how she felt about
that she and other inpatients were bonded together through care which prioritises risk management:
[their] collective pain. In the studies, contact with people
with similar difficulties was experienced as a good source of Theyre [mental health professionals]. . .more interested
emotional support: in protecting the. . .self-destructive [behaviour], but not
paying attention to the causing of it. (Nehls, 1999, p. 290)
Contact with fellow BPD patients [provides] emotional
support that is hard to find in non-BPD patients. Mental health nurses were also viewed as avoiding
(Koekkoek et al., 2010, p. 131) opportunities to engage in helping people with BPD when
they referred them to more specialist clinicians:
The experience of having contact and shared understand-
ing with both staff and fellow inpatients is described in the When they were presented with deeply disturbing emo-
following extract of being hospitalised with BPD: tional problems nurses usually dealt with this by advising
the person to seek out expert help, for example by
In 2001, when the country grieved the tragedy of 9/11, I contacting their psychologist. (Fallon, 2003, p. 397)
sat in a hospital day room with three over-medicated
women. . .The orderlies, the nurses. . .all seemed to finally However, it was also noted that greater consistency in care
share what Id been feeling all along, as though the entire was experienced where acute psychiatric ward staff had been
nation and my interior world had something to finally educated by more experienced informants, such as psycholo-
agree on. (Van Gelder, 2008, p. 247) gists, about behaviour in relation to [people with BPDs]
personal histories, especially how their personalities and
In summary, contact with staff and fellow patients was behaviour had been influenced by abusive events (Fallon,
the most common theme found in data from the primary 2003, p. 398).
studies as well as first-hand accounts. The importance and In summary, acute psychiatric ward staff have been
expectation of talking to and being listened to by staff during perceived as lacking knowledge of BPD and as having
inpatient admission are highlighted, along with the benefits of negative attitudes towards people with this diagnosis. More
having contact with fellow inpatients. The experience of specialist mental health clinicians such as psychologists were
DOI: 10.1080/09638237.2017.1340594 BPD - acute psychiatric inpatient experiences 11

viewed as having greater knowledge and understanding of particularly by those who have used the BAI. The importance
BPD than nurses on the wards. As inpatients, many people of having time-out from daily life, as well as opportunities to
with BPD described being met with negative and discrimin- seek safety and rediscover or maintain control during a crisis
atory attitudes of staff which led to some feeling rejected and were highlighted as important elements.
undeserving of care.
Theme 4: admission and discharge journey
Theme 3: admission as a refuge
The second order themes discharge process, dependency and
The theme of admission as a refuge reflects the more use of the MHA contributed to the generation of the third
positive aspects of admission to an acute psychiatric ward that order theme admission and discharge journey. Experiences of
people with BPD experienced. The second order themes the discharge process were varied; positive experiences
time-out, safety seeking and control contributed to the involved joint decision making and the use of Section 17
generation of this theme. Time-out was identified as a theme leave for those detained under the MHA prior to discharge
by the authors of three studies (Helleman et al., 2014b; (Fallon, 2003; Rogers & Dunne, 2011). Comparatively, nega-
Koekkoek, et al., 2010; Nehls, 1994). Admission to an acute tive experiences were described as being rushed (Horn et al.,
psychiatric ward was viewed by some participants as 2007; Rogers & Dunne, 2011), with people feeling rejected
providing time-out from daily life by providing rest, sleep (Gregory, 2010) and unprepared for life back in the community
and diminished responsibility: (Rogers & Dunne, 2011), for example:

. . .the admission ward. . .is a space where they can take I mean I forgot how to cook and everything, and I had
time off from their daily problems and responsibilities. three young children and when they discharged me I just
(Koekkoek, et al., 2010, p. 131) didnt know where to begin. (Rogers & Dunne, 2011, p.
229)
The second order theme safety was found in three of the
studies (Helleman et al., 2014b; Nehls, 1994; Rogers & Dependency on hospitalisation was experienced as a key
Dunne, 2011). Admission to an acute psychiatric ward was element of the admission and discharge journey by partici-
reported as helpful for providing practical and psychological pants in three of the studies (Gregory, 2010; Nehls, 1994;
safety for people with BPD who were experiencing a crisis: Rogers & Dunne, 2011) and one first-hand account (Williams,
1998). Participants reported the experience of being regularly
When the risk of suicide became too high, clients viewed discharged and readmitted to acute psychiatric wards, a
the hospital as a place to keep themselves safe. One client process which has been described using the term revolving
expressed: I feel a tremendous relief when I get on the door (Desmond, 2004, p. 5; Rogers & Dunne, 2011, p. 229).
unit and turn in my pocket knife and the extra pills I The theme of dependency was revealed where admission was
have. (Nehls, 1994, p. 5) reported as a positive experience that people with BPD can
become addicted to (Nehls, 1994, p. 5). Dependency on
The usefulness of psychiatric hospital admission in admission also appeared to be associated with participants
maintaining or regaining control is also perceived as import- feeling cared for in hospital:
ant for people with BPD in overcoming a crisis (Helleman
et al., 2014b; Koekkoek et al., 2010; Nehls, 1999). Control I was just in and out of hospital but at least in hospital I
was also described in relation to the ward environment and the felt cared for. (Gregory, 2010, p. 70)
effects of the BAI, for example:
When my doctor wouldnt hospitalise me, I accused him
The structure of a ward with its planned coffee breaks and of not caring. (Williams, 1998, p. 174)
meal times can help patients regain control of their lives.
(Helleman et al., 2014b, p. 447) Comparatively, Williams (1998, p. 174) criticises hospi-
talisation as a treatment approach for people with BPD and
Another important positive element [of the BAI] is the states that it activates needy feelings and perpetuates the
control participants have over their own treatment. patients sick self-image in her own eyes and those of staff.
(Koekkoek et al., 2010, p. 131132) Indeed, Williams (1998, p. 174) describes her personal
experience of psychiatric hospital admission as thus:
Awareness of the availability of hospital admission was
also perceived as enabling maintenance of control in My self-destructive episodes one leading right into
managing a crisis at home: another came out only after my first and subsequent
hospital admissions, after I learned the system was usually
When at home, the foresight of being re-admitted within a obligated to respond. . .It prevented me from having to
few weeks facilitates participants to deal with a crisis. make a choice to get well or even finding out that I wasnt
(Koekkoek et al., 2010, p. 132) as helpless as I believed myself to be.

To summarise, admission to acute psychiatric wards was Williams (1998, p. 174) goes on to argue that repeated
experienced by many people with BPD as a refuge; hospitalisation denies people with BPD the autonomy to
12 A. Stapleton & N. Wright J Ment Health, Early Online: 115

realise their recovery and describes reminding herself of her Indeed, participants in the present meta-synthesis also
ever-growing time out of hospital as a major motivation in perceived ward staff as having a lack of knowledge and
pursuing her own recovery. understanding of BPD, thus highlighting a need for additional
The experience of being detained under a section of the training for staff working on acute psychiatric wards to
MHA in an acute psychiatric ward was reported by partici- increase knowledge about how to support people with BPD.
pants in two of the studies (Fallon, 2003; Rogers & Dunne, The NCCMH (2009) highlights the value of specialist
2011). In Fallons (2003) study, participants felt angry at personality disorder services in delivering support, training
restrictions of their liberty when sectioning powers were used and advice to secondary mental health services such as acute
to detain them. Also, some participants experienced being inpatient wards. Research indicates that health professionals
coerced into staying on the ward voluntarily to avoid being are interested in further training in order to improve their
detained on a section: knowledge and understanding of BPD (Bodner et al., 2011;
Cleary et al., 2002; James & Cowman, 2007). In order to work
I had an interview with the psychiatrist, who said I could effectively with this client group, NICE (2009) guidance
stay voluntarily or hed put me under section. (Rogers & states that professionals should be aware of the likelihood that
Dunne, 2011, p. 229) many people with BPD will have had past experiences of
rejection, abuse and trauma, and encountered stigma
In summary, an array of experiences of the discharge associated with self-harm.
process was described, ranging from collaborative and In the wider political context, tackling negative staff
effective, to rushed and rejecting. Also evident in the data attitudes towards BPD would assist in achieving an objective
were the feelings of dependency on hospitalisation which of the Department of Healths (2011) No Health Without
were evoked by the experience of cyclical readmission. What Mental Health policy for fewer people to experience stigma
is more, many people with BPD reported negative feelings and discrimination. A review evaluating the effects of the
and experiences in relation to use of the MHA to detain them Time to Change campaign against stigma and discrimin-
on acute psychiatric inpatient wards. ation towards people with mental health problems found a
lack of improvement in the amount of discrimination
experienced by service users from healthcare professionals
Discussion
(Henderson & Thornicroft, 2013). Corrigan (2000) highlights
The findings from the present meta-synthesis suggest that that people who are labelled with a mental health problem can
people with BPD have both positive and negative experiences continue to be stigmatised even when they do not display
of admission to acute psychiatric wards. This echoes findings behaviours which are attributed to the diagnosis. This is
from previous research exploring the acute psychiatric care supported by evidence that people with BPD have been
experiences of people with mental health diagnoses other than rejected from services, including inpatient wards, merely
BPD (Quirk & Lelliott, 2001; Walsh & Boyle, 2009). The upon receiving their diagnosis (Horn et al., 2007; Morris
finding that people with BPD perceived staff to have negative et al., 2014). Advocating a person-centred approach, Rogers
attitudes towards them supports existing research (Bodner (1957) states that knowledge of a persons diagnosis is not
et al., 2011; Deans & Meocevic, 2006; Markham, 2003; necessary in order to facilitate therapeutic engagement.
Markham & Trower, 2003; Morris et al., 2014; NIMHE, Although some people find diagnosis helpful, mental health
2003; Weight & Kendal, 2011; Westwood & Baker, 2010). labels promote practice within the medical model (Scott,
However, it should be noted that the majority of perceptions 2010) which has traditionally dominated acute psychiatric
of negative staff attitudes were reported by participants in inpatient care (Baguley et al., 2007).
Rogers & Dunnes (2011) study whose data collection In spite of the aforementioned criticisms of acute psychi-
technique was a focus group attended by just ten of a total atric care for people with BPD, this meta-synthesis also
of 65 service users invited from a community personality highlights positive elements of ward admission, such as the
disorder service. It is therefore possible that only those whose opportunity for time-out from daily life. This supports
experiences had been negative were more likely to participate findings from previous research that acute psychiatric wards
as they felt compelled to express their concerns. are perceived by service users as a sanctuary and distraction
The findings from this meta-synthesis counter the assump- from the outside world (Walsh & Boyle, 2009). Interestingly,
tion that mental health professionals have greater empathy for however, data from this theme came only from those studies
the people they support and are unlikely to engage in which explored the BAI. As noted by Koekkoek et al. (2010),
stigmatising behaviour (Bates & Stickley, 2013). According to only participants who were happy with the BAI may have
social learning theories, people form attitudes based on what agreed to participate. Whats more, the rationales for these
they learn from others (Bernstein et al., 2006); thus it could be studies may have lead the researchers to be biased in their
argued that negative attitudes towards people with BPD held reporting of the results; for example, Helleman et al.s
by staff in mental health services are perpetuated as staff (2014b) rationale was the literature gap in patients percep-
model the feelings, beliefs and behaviours they have learned tions of what makes a brief admission effective; thus, they
from one another. Attitudinal change can result from may have ignored data which highlighted how the BAI is
providing people with information which they can process ineffective. Also, it is unclear how much the interviewers in
and critically analyse (Bernstein et al., 2006). It is likely, these studies guided participants to provide positive feedback
therefore, that some negative attitudes held by staff about as the keywords used in the interview schedules which guided
BPD stem from a lack of knowledge about the condition. the semi-structured interviews were not stated (Helleman
DOI: 10.1080/09638237.2017.1340594 BPD - acute psychiatric inpatient experiences 13

et al., 2014b; Koekkoek et al., 2010). In addition to time-out also perceived that nurses may refer people with BPD to
from daily life, the themes of safety and control were also experts because they felt they lacked the knowledge for
only found in those studies exploring the BAI. This suggests effective therapeutic engagement (Fallon, 2003). These
that the BAI enables acute psychiatric wards to effectively findings suggest that acts of compassion by nurses, such
fulfil their purpose of providing a safe space during a crisis as finding more time to listen (Morris et al., 2014), could
(CAAPC, 2015) as well as ultimately offering people with greatly improve the experiences of people with BPD on
BPD a sense of control over their recovery. acute inpatient wards. In a wider context, the findings
Another important finding that emerged from the study support the Royal College of Nursings (2014) assertion that
was that people with BPD feel dependent on inpatient wards. a shortage of mental health nurses in the UK is detrimental
Fagin (2004) suggests that ward staff should be prepared for to service users care experiences. The finding that contact
people with BPD being regularly readmitted and that they with fellow patients is a positive experience of acute
should adopt a historical perspective to reflect upon how the inpatient ward admission supports existing research
person has changed over time. Enhancing hope amongst staff (Gilburt et al., 2008; Jones et al., 2010; Quirk & Lelliott,
about the potential for future change may enable them to 2001) and suggests that empathy and mutual understanding
engage with people with BPD in a more recovery-oriented between inpatients is important, particularly where there is a
way. Jones et al. (2010) also point out that many people lack of opportunities for contact with staff.
admitted to psychiatric wards find it difficult to let go of the When considering the limitations of the present study, it is
safety they experience as inpatients. This could explain the pertinent to acknowledge that a criticism of the meta-
finding in the present study that many people with BPD found synthesis methodology is that the integrity of primary
the discharge process stressful. As highlighted by Fagin qualitative research is destroyed once it is summarised
(2004), the Care Programme Approach is a useful tool for (Sandelowski et al., 1997). Despite this, as the scope of the
enabling discussion of boundaries, expectations and respon- findings from meta-syntheses is wider than that of single
sibilities of all involved in the care of the person with BPD to qualitative studies, they are likely to be more generalisable to
ensure a more effective discharge and reducing feelings of the phenomenon being studied (Zimmer, 2006).
dependency on inpatient admission. Williams (1998) argu- Furthermore, as two of the reviewed studies were carried
ment in her lived experience article, that hospitalisation is out in The Netherlands and two in the USA, generalisations
counter-productive in the psychological recovery of people about the provision of acute psychiatric care for people with
with BPD, contradicts the theme of dependency found in the BPD in the UK are made cautiously. Although some findings
primary studies. However, given that Williams (1998) were comparable across the three countries in which the
outlines her position of no longer being symptomatic of reviewed primary studies were carried out, more negative
BPD, this adds weight to the finding that the symptomatology experiences appeared to be reported in the UK studies.
of BPD fosters a feeling of dependency on inpatient wards. However, this may have been influenced by the fact that the
Most people in England receive acute psychiatric care on a non-UK studies explored experiences of the BAI rather than
voluntary basis (CAAPC, 2015); however, the present unplanned admissions. To further explore the efficacy of the
findings support previous research that some people in the BAI, future research should specifically compare experiences
UK experience being threatened with detention under the of people with BPD using the BAI compared with unplanned
MHA in order to prevent them from leaving hospital (Gilburt admissions.
et al., 2008). The MHA Code of Practice (Department of It is also noteworthy that all of the reviewed studies based
Health, 2015, p. 116) states that: the threat of detention must their findings on participants retrospective ratings of their
not be used to coerce a patient to consent to admission to experiences in acute psychiatric wards. This may have lead to
hospital or to treatment. As well as being morally concern- a potential recall bias whereby participants recollection of
ing, this practice may further undermine the ability of people past events is distorted (Hassan, 2005). Interestingly, research
with BPD to take care of themselves (NCCMH, 2009). Such suggests that people with BPD may be more susceptible to a
de facto detention could be attributed to defensive practice recall bias of negative rather than positive emotions (Ebner-
whereby clinicians prioritise self-protection from blame over Priemer et al., 2006). Future research could therefore focus on
the patients best interests (Mullen et al., 2008). Doctors have exploring the experiences of people with BPD during their
reported feeling pressurised into practicing defensive medi- admission to acute psychiatric wards.
cine on acute psychiatric inpatient wards and feel that this is
unacceptable and non-therapeutic for service users (CAAPC,
Conclusions
2015, p. 13).
Contact with ward staff, including talking and being The findings from this meta-synthesis have highlighted
listened to, was highlighted as an important and expected positive and negative elements of acute psychiatric inpatient
part of admission by people with BPD. However, the present care experienced by people with BPD. Although some
studys finding that people with BPD sometimes experienced findings were comparable across the three countries, less
a lack of contact with ward staff supports existing research positive experiences appeared to be reported in those studies
on service user experiences of acute psychiatric care (Walsh carried out in the UK in which participants had unplanned
& Boyle, 2009). In the present meta-synthesis, this was admissions rather than the BAI. Of significance was the
attributed to staff being too busy or uninterested in perception of negative staff attitudes towards people with
supporting people with BPD. Being listened to by nurses BPD as this finding supports existing literature and highlights
was reported as sufficient (Nehls, 1999); however, it was the importance of the education and training of staff.
14 A. Stapleton & N. Wright J Ment Health, Early Online: 115

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