Plan Recruitment for Cafe Manager

BSBHRM405 Support the recruitment, selection and induction of staff
Learner Instructions 1
(Plan for recruitment)
Submission details
Students Name
Student ID
Group
Assessors Name
Assessment Date/s
The assessment task is due on the date specified by your assessor. Any variations to
this arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below
for details.
Performance objective
In this assessment task, you will demonstrate skills and knowledge required to assist
in planning for recruitment and obtaining approval for your plans.
Assessment description
Across three assessment tasks you will support the recruitment, selection and
induction of staff. In this Assessment task, you will plan for recruitment and selection.
BSBHRM405 Learner Instructions 1

Version 1.0 Page 1 of 21
Assessment Task 1 Assessment Task 2 Assessment Task 3
Consult with Notify applicants

Plan for recruitment Group
selection panel and develop an
and selection work
to prepare for induction plan
interviews
Participate in Group
interview and work
selection process
Check referees and

complete a selection
report
In response to a simulated business scenario (CoffeeVille), you will:

develop a schedule for recruitment activities
write a job description and job advertisement, that reflects role requirements,
organisational needs and compliance with legislation
identify a selection panel and questions for interview to be added to the
interview guide template provided.
As a part of the consultation process, you are to obtain approval and develop these in
accordance with organisational requirements.
Procedure
1. Review the CoffeeVille simulated business documentation (which will be

provided to you by the assessor).
2. Identify the role requirements for the position of caf manager by reading the
scenario and consultation notes (provided in Appendix 1).
3. Prepare a recruitment schedule (using the template provided in Appendix 2) for
the recruitment of a new caf manager.
The schedule should clearly support the organisational goals, be ordered
logically to reflect the human resources life cycle and include:
human resources functions and personnel required to complete
recruitment
a schedule which clearly indicates the different stages of recruitment and
steps to be undertaken
timelines for each of the stages/steps.

4. Develop a job description for the role required (using the template provided in
Appendix 3) in line with the CoffeeVille scenario and simulated business
documents.
The job description must comply with EEO and anti-discrimination legislation
and standards.
5. Write a job advertisement for the position (using the template provided in
Appendix 4) in line with CoffeeVilles policies and procedures and suitable for
the types of advertising media identified in the consultation notes.
6. Develop an interview guide (using an editable, electronic version of the
template provided in Appendix 5).
The interview guide must identify the selection panel (in accordance with the
CoffeeVille scenario) and contain five questions which evaluate the applicable
selection criteria identified from the consultation notes. The questions must not
breach EEO or anti-discrimination legislation.
The five questions should cover the following categories:
work history (two questions)
education and training (one question)
personality, motivation and character (two questions).
7. Seek approval from Emma Belcastran (your assessor) and make necessary
amendments as required by Emma to the:
recruitment schedule
position description
job advertisement
interview guide.
8. Submit all documentation (original and amended versions) as per specifications
below. Keep copies for your records. You will need to retain your completed
work for reference in Assessment Tasks 2 and 3.
Specifications
You must submit a completed:

recruitment schedule using Appendix 2
job description using Appendix 3
job advertisement using Appendix 4
interview guide using Appendix 5.
any amendments made following consultation made to the:

position description
job advertisement
interview guide.
Your assessor will be looking for:

literacy skills to:
work with job descriptions

review policies and procedures to ensure legislative requirements are
reflected in job descriptions
to devise suitable questions for interviews
communication skills to:
support the recruitment and selection functions required in the simulated

business scenario
technology skills to:
develop job advertisement/s appropriate to the advertising channel

selected
update the interview guide template in accordance with instructions
planning and organisational skills in arranging a recruitment schedule
knowledge of human resources functions, human resources life cycle and the
place of recruitment and selection in that life cycle, when arranging a
knowledge of principles of equity and diversity and relevant legislation when
developing job description, job advertisement interview questions.
Candidate: I declare that this work has been completed

by me honestly and with integrity and that I have been
assessed in a fair and flexible manner. I understand that Signature: ___________________
the Institutes Student Assessment, Reassessment and
Repeating Units of Competency Guidelines apply to
Date: ____/_____/_____
these assessment tasks.

Appendix 1: Simulated Business Scenario
Background to scenario
CoffeeVille is a family-owned and run caf located in Melbourne. CoffeeVille aims to
serve quality food and fair trade coffee at a city pace. The caf is currently open 7
am5 pm, Monday to Friday.
CoffeeVille has been experiencing consistent growth in sales and numbers of
customers over the last two years. This growth has led to a need for a second floor
manager who is able to manage customer complaints, take responsibility for higher
level caf operations and manage staff performance.
The current manager, Joe Belfone, works four days a week. Joe is a good manager,
but when hes not there on Fridays, the caf does not run as smoothly. The owners of
the caf have also decided to start opening on Saturdays, and would like to have at
least one manager working from Monday to Saturday.
Owners Emma and Rufus Belcastran have provided you with the task of recruiting a
full-time or part-time caf manager (working TuesdaySaturday or Wednesday
Saturday). Recruitment, selection, and induction processes must be undertaken in
accordance with relevant external standards, such as legislation and codes of
practice, and internal standards, such as organisational policies and procedures.
You will need to review organisational documentation and undertake preliminary
research into hiring a caf manager.
You will need to recommend the tasks and timelines required for recruitment and
selection, provide a job description and advertisement for the role and, finally, provide
an interview guide template to the owners for approval.
The new staff member needs to be appointed within six months.
Consultation notes
The following are recorded notes from consultations that youve undertaken with
management.
Rufus Belcastran Owner

Rufus has expressed that he would like to:
interview ASAP and is happy to negotiate a suitable time for interviews
attract an applicant through referral from staff or patrons.
Rufus would like a caf manager who is available for an immediate start, who lives
locally and who has at least five years experience in:
managing staff
barista training

motivating staff
induction and in-house training
performance appraisals.
Rufus would also like to hire an individual with a qualification that is relevant to
operating/managing a small business.
Rufus is available any time for interviews.

Emma Belcastran Owner

Emma wants to spend the minimum on advertising the position and generally
prefers to try advertising on the shop window or through word of mouth. She really
wants the manager to start some time in the next six months.
In terms of the salary, Emma explains that ideally they want to hire someone whos
available for a full-time work week (38 hours) at $24.50 an hour.
Emma is available to conduct interviews on Tuesdays, Wednesdays, Thursdays
and Fridays, but she requires at least 48 hours notice.
Emma also mentions that its really important to ensure that anyone of any age,
gender, cultural background feels welcome to apply. Emma says: Weve tended to
write ads in the past with extremely formal English and sophisticated wording and I
feel like it has limited our applicant pool to people with university degrees. I want to
move away from that kind of advertising to attract someone with the right skills, not
someone with a PhD.
When you write the advertisement, put my name and email as the contact details
for submitting the applications.
Emma would be looking for the following in the new caf manager:
an understanding of fair trade principles
a qualification that is relevant to operating/managing a small business
exceptional communication skills
staff management experience including:
performance management
training
strong understanding of coffee products
sales and customer service skills
sustainability and community building experience
ability to develop and implement caf policies and procedures
ability to manage vendors and maintain inventory
ability to run staff meetings.

Joe Belfone Current Caf Manager

Joe would prefer to promote an existing staff member who understands the needs
of the caf and requires limited training. Plus, an internal staff member would be
able to start immediately which would be a big help to Joe. Joe would like to utilise
CoffeeVilles Facebook page to advertise the position.
Joe is available after 3pm, when he finishes work, for interviews, or Tuesdays
around 11am when caf is quiet.
Joe would be looking for the following in the new caf manager:
CoffeeVille product knowledge
at least three years experience in:
managing staff, including training

performance appraisals
must be highly motivated
excellent communication and interpersonal skills
excellent management and leadership skills
good organisational skills
an understanding of food and beverage operations
must be available to work four weekdays and Saturday each week
social media savvy especially with Facebook and Twitter
bilingual skills desirable (particularly Italian, Greek or Chinese)
The new manager would need to be able to perform the following duties:
coordinating the caf schedule, covering different shifts if necessary
serving as the lead customer service contact at the caf, including answering
questions, welcoming customers, and other communications
responsibility for keeping caf area clean, neat and orderly
ordering any supplies needed for the caf.

Appendix 2: Recruitment schedule
Name: ..................................................................................................................... Date: ........................................................................
Recruitment activities Recruitment Schedule
Summary (including information in support of new position)

Person Budget and/or resources

Milestone: Action and/or objective Time required
responsible (where applicable)

Appendix 3: CoffeeVille job description template
Job title: <Insert job title>
Salary: <Insert salary per hour/annum or total package including base salary,
superannuation, commissions or benefits>
Hours: <Insert average number of hours per week or type of employment such as
casual, part-time, full-time>
Location: <Insert location of the position and any travel required>
Reporting relationships: <Insert supervisors title and details about the supervision
given and received, and the relationships involved both internally and externally (such
as customer relations)>
About CoffeeVille: <Insert a short description of CoffeeVilles operations, values and

culture>
Purpose of position: <Insert short paragraph which describes the overall purpose of
this position and how it contributes to the goals or function of the business, include
the authority level (e.g. manager or support staff)>.

Responsibilities and Duties

<For each responsibility: insert responsibility or duty of the position including
frequency or duration of work, effort and skill required, complexity of tasks and
equipment required. Insert what aspect of the responsibility will be reviewed to
determine if the job is being done correctly, such as time frame, number of completed
tasks per week>
e.g. To manage the daily operations of the office including organising mail, couriers,
catering and travel. Staff need to be able to use MS EXCEL confidently, to arrange
global travel and to work on their own. At the end of each working week, all catering
events for the following week must be finalised.
Responsibility 1
Responsibility 3
Responsibility 4

Responsibility 5
Responsibility 6
Academic and Trade Qualifications
Essential Desirable
e.g. Certificate in Office Administration e.g. Advanced Excel course
<Insert list of essential qualifications> <Insert list of desirable (but not

essential) qualifications>

Work Experience and Skills
Essential Desirable
e.g. Minimum two years general e.g. Experience working within a
administration/ reception experience manufacturing environment
<Insert list of essential experience> <Insert list of desirable (but not

essential) experience>
Personal Qualities and Behavioural Traits
Essential
Desirable
e.g. Written and verbal communication
e.g. Attention to detail
skills
<Insert list of essential qualities or <Insert list of desirable (but not

behaviours> essential) qualities or behaviours>
Employee name: .............................................................
Signature: ....................................................................... Date: ...............................
Manager name: ...............................................................
Signature: ....................................................................... Date: ...............................
Performance review period: <Insert review period e.g. every three months>
Next review date: <Insert next review date>

Appendix 4: Job Advertisement template
Selected advertising channel/s

<Tick selected channel/s for advertising position>
newspaper classifieds Facebook caf noticeboard
classifieds online caf window industry

newsletter
Reasons for selected advertising channels:

<Provide rationale for the advertising channel/s you have selected>
Job ad Caf Manager

<Job title>
<Location>
<Salary>
<Application closing date>
<Catch phrase for role>
<Short description of role and organisation and the reporting relationship of the role>
<Body of advertisement Include required and preferred qualifications, experience,

skills and personal traits>

Please email your confidential CV to <name of contact> at <insert email address> for
further information.

Appendix 5: Interview guide template
Job title: Caf Manager
Date and time of <Complete in Assessment Task 1>

interview:
<Amend in Assessment Task 2>
Selection panel: <Complete in Assessment Task 1>

<Amend in Assessment Task 2>
Applicant: <Complete in Assessment Task 2>
Each member of the panel should make notes (on a separate sheet) and score each applicant. Scores should then be added up
and used when making a decision.
The panel should also decide which questions will be asked by each member of the panel.
Scoring applicants answers should be scored as follows:
No answer given or answer Good answer. Relevant

Some points covered, not all relevant.
0 completely irrelevant. No examples 2 4 information. All or most points
Some examples given.
given. covered. Good examples.
A few good points but main issues Some points covered. Relevant Perfect answer. All points
1 missing. No examples/irrelevant 3 information given. Some examples 5 addressed. All points relevant.
examples given given. Good examples.
Weighting questions can be weighted 1 (low importance) or 2 (high importance) to reflect their overall importance to the position.

Questions and weighting
Question Questions Applicants responses Weigh

Score
categories t Total
<Complete in Assessment Task <Complete in Assessment Task 2> (0-5)
(1-2)
1>
<Amend in Assessment Task 2> <Complete in
Assessment Task 2>
Work 1.
history
2.
Education 3.
and training
Personality, 4.
motivation
and
character
5.
Total score (skills and knowledge)

Follow up questions Applicant answer Weigh

Score
t Total
<complete in Assessment Task 2> (0-5)
(1-2)
<complete in
Assessment Task 2>
How much notice do they have to

give?
When can they start?
<Additional questions>
Total score (additional)

Referee contact details:

<Complete in Assessment Task 2>
Now give the applicant an opportunity to ask any questions that they might have and answer them.
<Make notes of questions asked here in Assessment Task 2>

Ending the interview:
Thank the applicant for attending the interview.
Let them know what happens next i.e. when you will be making your decision and how you will be letting them know the results
(applicants who have attended the interview should be made aware of your decision either way).
<In Assessment Task 1, insert the steps that will be taken to make the decision and inform applicants>


Plan Recruitment for Cafe Manager

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BSBHRM405 Support the recruitment, selection and induction of staff

BSBHRM405 Learner Instructions 1

Assessment Task 1 Assessment Task 2 Assessment Task 3

Consult with Notify applicants

Check referees and

In response to a simulated business scenario (CoffeeVille), you will:

1. Review the CoffeeVille simulated business documentation (which will be

BSBHRM405 Learner Instructions 1

You must submit a completed:

job description using Appendix 3

job advertisement using Appendix 4

interview guide using Appendix 5.

any amendments made following consultation made to the:

BSBHRM405 Learner Instructions 1

Your assessor will be looking for:

work with job descriptions

support the recruitment and selection functions required in the simulated

develop job advertisement/s appropriate to the advertising channel

Candidate: I declare that this work has been completed

BSBHRM405 Learner Instructions 1

Appendix 1: Simulated Business Scenario

Rufus Belcastran Owner

attract an applicant through referral from staff or patrons.

BSBHRM405 Learner Instructions 1

induction and in-house training

BSBHRM405 Learner Instructions 1

Emma Belcastran Owner

a qualification that is relevant to operating/managing a small business

exceptional communication skills

staff management experience including:

sales and customer service skills

sustainability and community building experience

ability to develop and implement caf policies and procedures

ability to manage vendors and maintain inventory

ability to run staff meetings.

BSBHRM405 Learner Instructions 1

Joe Belfone Current Caf Manager

at least three years experience in:

managing staff, including training

excellent communication and interpersonal skills

excellent management and leadership skills

good organisational skills

an understanding of food and beverage operations

must be available to work four weekdays and Saturday each week

social media savvy especially with Facebook and Twitter

bilingual skills desirable (particularly Italian, Greek or Chinese)

ordering any supplies needed for the caf.

BSBHRM405 Learner Instructions 1

Appendix 2: Recruitment schedule

Name: ..................................................................................................................... Date: ........................................................................

Recruitment activities Recruitment Schedule

Summary (including information in support of new position)

BSBHRM405 Learner Instructions 1

Person Budget and/or resources

BSBHRM405 Learner Instructions 1

Appendix 3: CoffeeVille job description template

Job title: <Insert job title>

Location: <Insert location of the position and any travel required>

About CoffeeVille: <Insert a short description of CoffeeVilles operations, values and

BSBHRM405 Learner Instructions 1

Responsibilities and Duties

BSBHRM405 Learner Instructions 1

Academic and Trade Qualifications