Microsoft CRM ISV MTC Ups Service Quality Assurance - Adding Managers

and 24/7 Client Access on Services Business Automation Portal

Management Technology Consulting (MTC) announces new response to customer needs with the
appointment of new Customer Satisfaction Assurance management layer and implementation of
end-to-end state-of-the-art Services Business Management (TotalServ Pro) system sharing all client
engagement activity measures and status plus history to Clients 24/7 on MTCs web portal.

Los Angeles, CA, July 18, 2017 --(PR.com)-- MTC achieved a leadership position in 2016 on
Microsoft's AppSource app store for Microsoft's Dynamics 365 / CRM as the provider of the most
solutions and the #1 provider of onboarding services to other platform providers moving to the new
Microsoft app store.

MTC's leadership in dedicated engineering services as the #1 provider of Dynamics 365/CRM, CRM web
portal, and associated Microsoft technology to end users and Microsoft Partners globally created a
challenge to offer the highest level of automated quality and on-time assurance with verification
transparency. MTC, now in its 11th year, has completed significant investment for expanded leadership in
the next decade to meet increasing levels of services and reliability demanded today and in the future.

A new dedicated Customer Satisfaction Assurance (CSA) management layer is headed by a co-managed
team of Rajesh Achanta, the Technical Manager, and Raghuma Reddy, the Functional Business Manager.
The team reports to MTC's Executive Management. The CSA layer is positioned to integrate the efforts
of Client Services Management, Web Properties Management, TotalServ Pro services automation and
Gravity Accounting product and implementation management as well as the teams of Project
Management and diverse engineering team leads, with the hundreds of clients globally, to manage
state-of-the-art services delivery that will consistently exceed customer expectation and anticipate future
requirements.

MTC CEO Mr. Darryl Henderson said, MTC had growing pains in the last two years and needed to right
some customer satisfaction shortfall that led us to focus on an Uber-ization of real-time transparency of
every aspect of services delivery which required 20 man-years of custom solution development and
re-thinking MTC's organizational structure, subsequently adding a 300% increase in top talent and
management staff, but it is paying off by demonstrating the planning, scheduling, and execution
technologies that visualize assurance. MTC is experiencing renewed customer faith, larger engagements,
and rapid growth. The automation solution that came out of it is now a top product and a new revenue
stream as well.

About MTC:
Management Technology Consulting (MTC) is the industry leading Microsoft Dynamics 365 / CRM
Partner in a unique affordable product solutions and outsource engineering services business model. Built
on global resource value, state-of-the-art process and performance based technologies, MTC delivers the
absolute best Microsoft Dynamics CRM customization value to clients globally. For more information,
visit www.mtccrm.com and www.TotalServPro.com.

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Contact Information:
Management Technology Consulting LLC
Darryl Henderson
323-851-5008
Contact via Email
www.mtccrm.com
salesteam@mtccrm.com

Online Version of Press Release:

You can read the online version of this press release at: http://www.pr.com/press-release/723604

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