Documente Academic
Documente Profesional
Documente Cultură
Depot Repair
Tom Greene
Sr Solution Consultant
Depot Repair At-a-Glance
Repair Efficiency
How do I provide visibility
into repair status and
Margin Erosion
logistics tracking? How do I offset the effect
of increased competition
How do I ensure the right on my margins?
resources are assigned to
the job? How do I control rising
repair costs?
Operational Challenges
Customer
Issues
Self-Service
Receive Estimate Plan Repair Ship
and and and Assign and and
Inspect Approve Schedule Debrief Bill
Customer
& Product
Data
Depot Walk-In
Oracle Depot Repair Solution
Enables You To
Service Customer
Eliminate Data
Installed Fragmentation
Repair
Base
Common
Provide Access to All
Data
Repository
Required Functions
Contracts
Inventory
& Billing Enable Tracking of All
Interactions
Coverage
Times
Contracts
Instant Repository Response Time
Verification Commitments
Long Short
Customer No Internal
Customer Customer
Repair Repair Repair
Repair Cycle Repair Cycle
Exchanges
Replacement
Refurbishment
Example: Loaner, Repair and Return
Minimize Customer Downtime
Receive
Ship Inspect & Ship Receive
Defective
Loaner Repair Product Loaner
Product
Key Benefits:
Quality Repairs Using Predefined Processes
Maintain Customer Productivity
Track All Product Activities Within a Single Repair Order
Example: Advanced Exchange
Resolve Customer Product Issue
Receive
Ship Bulk Return to
Defective Refurbish
Exchange Process Inventory
Product
Key Benefits:
Resolve Customer
Issues Quickly
Scrap Process Defects in
Bulk for Scrap or
Refurbishment
Oracle Depot Repair Solution
Enables You To
Repair
Repair using predefined procedures
Product
Customer
initiates
service request
Auto-create
logistics lines
based on
View repair repair type
order
details
Support multiple
repair orders per
service request
Oracle Depot Repair Solution
Enables You To
Update Repository
Update repair steps based on new data
Modify resource requirements
Oracle Depot Repair Solution
Projects Sell
HR Customers, Order
iSupport Suppliers,
Finance Products, Plan
TeleService
Service Contracts Maintain Procure
30 Languages
Multiple Currencies
You Oracle
Roles: Needs: Manage: Manages:
Availability
App Admin 50% Lower Cost
Security
DB/AS Admin 50% Better Svc
Performance
Sys Admin Core Competence
Consolidate Data Centers Change
HW Admin Predictable Cost
and Databases Problems
Suppliers,
Production Midtiers 100% Linux Products,
BAE SYSTEMS
$345M leader in high-performance enterprise Storage Area
Network systems
950 employees across the U.S., Europe and Asia
Manufactures and markets high-performance switching equipment
and heterogeneous network mgmt software
Replaced Siebel and SAP with Oracle
Live on Service
Depot Repair, TeleService, Service Contracts
Plans to implement Service Online, Mobile Field Service, and iSupport
Also live on Discrete Manufacturing, WIP, Inventory, Order
Management, Purchasing, Configurator, Quality, Financials