11 Annexures 280613

Cash Handling and Management 2013
Annexure 1.1
a
.. ........................................ Branch
Reserve Cash Movement Register

Date ... ......................
Particulars Number of Pieces denominationwise ` Coins Initials of

1000 500 100 50 20 10 5 2 1 Shroff Officer
Opening
Balance
Deposit
Withdrawal
Closing
Balance
A-1
Annexure 1.2
A
Key Movement Register
Make of the Key : ........................ Key Number(s): 1. ............. 2. ..............
Official/Shroff Handing over Official/Shroff taking over

Time of Handing Signature of
Date
over BM/ABM
Name Signature Name Signature
A-2
Annexures
Annexure 1.3
Preparation of Note Sections
Figure 1
Note section strapped with two individual twine bands
at the centre of the section.
Figure 2
Note section covered with a paper band in such a
manner that the band
i. covers the two twine bands and the portion in

which denomination and other particulars are printed
is placed at the centre of the front side of the section.
Figure 3
Note section with the two edges of the vertical side of

the paper band joined at the rear side of the section
fully covering the two twine bands.
Figure 4
Note section with the left side of the horizontal band

folded and pasted on the vertical band at the rear side
of the section.
Figure 5
Note section with the right side of the horizontal band

folded and joined with the left end of the band at the
rear side of the section.
A-3
Annexure 1.4
A
(Specimen B)
Form TR 8
Potdars Slip to be used for wrapping each packet of Notes
Denomination of Note ......................................................................................................................................
Containing .............................................................................................................................................pieces
Counted by ...................................................................................................................................................
(Signature)
Examined by
.........................................................................................................................................................................
(Signature)
Date ............................................
Note:
Form adopted from Central Government Compilation of Treasury rules.
A-4
Annexures
Annexure 1.5
Illustrative picture of the Top / Bottom of a bundle
Twine Currency Note
A
...................................................... Currency Chest
Contains 1000 pieces of ` ................ Denomination in

10 sections of 100 each of total value of ` ................
Shroff signature ........................................

Date ....................
Denomination Slip
BundlingStrap / Jute String
A-5
Annexure 1.6
A
............................................... Branch
Register of Tokens Issued
Date Token Numbers Department Initials of Initials of Date Token Numbers Department Initials of Initials of
Issued the Clerk the Received back the Clerk the
Officer Officer
From To From To
A-6
Annexures
Annexure 1.7
A ............................................. Branch
Cash received by Cash Parcels / Money Orders / Other modes Register
Date From whom On what account Amount Signature of Shortage / How disposed Signature of
received ` Officer / Messen- Excesses, if any officer
ger sent for Cash `.
Parcel
1 2 3 4 5 6 7 8
A-7
Annexure 1.8
Cash Balance Book
A ...................................................... Office
Cash Balance on .............................
Particulars Number of Pieces Amount

Reserve Cash Till Cash Total No. of pieces `. P.
Notes:
` 1000 each
` 500 each
` 100 each
` 50 each
` 20 each
` 10 each
` 5 each
` 2 each
` 1 each
Total of notes (A)
Amount in Amount in Till Total
Coins Reserve Cash Cash Amount
`. P. `. P. ` P.
Ten Rupees
Five Rupees
Two Rupees
One Rupee
50 P.
Other coins
Total of Coins (B)

Grand total/Closing /Cash balance (A + B)
Total in words Rupees ........................................................................................................... ........................

........................................................................................................................................................................
Shroff Branch Manager /Asst. Branch Manager
A-8
Annexures
Annexure 1.9
Examples of errors in Cash Related transactions
I. Cash related transaction that can be corrected by Teller/Single Window Operator

independently
Type of error Solution

When the Account is not $ Select Journal View > (Screen 000000)
debited but the same is $ Select the row containing the transaction.
shown in Referred
$ Click Status Correction>> Change the same as
Status in the Journal
view Set to Reject Status>>
$ Enter the transaction afresh by debiting the account and make the
payment.
When the Account is not $ Select Journal View > (Screen 000000)
credited but the same is $ Select the row containing the transaction.
shown in Referred
$ Click Status Correction>> Change the same as
Status in the Journal
View Set to Reject Status>>
$ Enter the transaction afresh by receiving cash, thereby crediting the
account.
II. Cash related transactions that can be corrected by the Teller/ SWOs and to be authorised by
ABM.
When the account is Go to 450 Screen (or the particulars screen number according to the
credited but shown in the type of transaction like Loans/BGL as the case may be)
Referred Status
Enter Account Number>>
Select the Journal Number of the transaction - Note the Journal
Number
Go to Journal View (Screen No.000000)>>
Enter the account number>> Execute>>
A Screen will popup Select the Transaction which is in Referred
Status.
Select Cash Correction Button>>A window will appear where a Host
Trace No. Column /Field will be displayed . In the Host Trace No. column
(which is blank) fill up the Journal No. which was noted .
Click Transmit>> Q will be generated to be authorised by ABM. On
authorisation cash drawer will get updated.
A-9
When the account is Go to 450 Screen (or the particulars screen number according to the
debited but shown in the type of transaction like Loans/BGL as the case may be)
Referred Status Enter Account Number>>
Select the Journal Number of the transaction - Note the Journal
Number
Go to Journal View (Screen No.000000)>>
Enter the account number>> Execute>>
A Screen will popup Select the Transaction which is in Referred
Status.
Select Cash Correction Button>>A window will appear where a Host
Trace No. Column /Field will be displayed . In the Host Trace No. column
(which is blank) fill up the Journal No. which was noted .
Click Transmit>> Q will be generated, to be authorised by ABM. On
authorisation cash drawer will get updated
III. Updation of Cash Drawer - To be done by ABM only (SCR No. 20046)
When the account is Confirm whether the account is credited to the account by going to
credited but the transac-
450 Screen
tion is in the Rejected
Status Journal View >> Enter the account No >>
We can find out if the transaction is in Rejected Status.
In such case there should not be further credit to the account , only
cash drawer has to be updated Select Transaction Posting >
Cash Drawer Operations> Cash Drawer updation >
Enter the Teller Number>> Click Execute >>
Repeat the Click Execute button >> The Cash denomination box will
open where the exact number of pieces of currency in the Quantity In
Box, as mentioned in the Challan has to be entered.
Click update >> The cash drawer will get updated and an O.K.
Message will be displayed.
A-10
Annexures
When the account is Confirm whether the account is debited to the account by going to
debited but the transac- 450 Screen
tion is in the Rejected Journal View >> Enter the account no>>
Status
We can find out if the transaction is in Rejected Status.
In such case there should not be further debit to the account , only
cash drawer has to be updated Select Transaction Posting>Cash Drawer
Operations> Cash Drawer updation>
Enter the Teller Number>> Click Execute>>
Repeat the Click Execute button>> The Cash denomination box will
open where the exact number of pieces of currency in the Quantity Out
Box, as mentioned in the challan has to be entered.
Click update>> The cash drawer will get updated and an O.K.
Message will be displayed.
IV. Cash related transactions wherein double credit or double debit is noticed - To be
corrected by the Cashier/ SWO and to be authorised by ABM only
When the THE CONCERNED CASHIER TO DO THE FOLLOWING
account is
debited twice Go to Journal View >> Enter Account No.>> Execute>>
of which one is Select the row with the transaction which is in Committed status
in committed Select Correction Button>>
status and For the above, a Q will be generated, to be authorized by ABM
another is in
On authorization by ABM, another Q is generated, which is to be picked by the
referred status
teller (cashier) to open his Cash Drawer, enter the denomination in the Quantity Out
Box
.
ABM TO DO THE FOLLOWING
Select the transaction which is in referred status
Journal View >> Enter the account No >>
There should not be further debit to the account , only cash drawer has to be
updated Select Transaction Posting>
Cash Drawer Operations > Cash Drawer updation> Enter the Teller Number >>
Click Execute>>
Repeat the Click Execute button>> The Cash denomination box will open where
the exact number of pieces of currency in the Quantity Out Box, as mentioned in the
challan has to be entered.
Click update>> The cash drawer will get updated and an O.K. message will be
displayed
This type of rectification will not appear in the statement of account of the
customer. But these corrections have to be done by the branch on the same day
the mistake is found.
A-11
When the THE CONCERNED CASHIER TO DO THE FOLLOWING

account is Go to Journal View>> Enter Account No. >> Execute >>
credited
Select the row with the transaction which is in Committed status
twice of which
one is commit- Select Correction Button >>
ted status and For the above, a Q will be generated, to be authorized by ABM
another is in On authorization by ABM, another Q is generated, which is to be picked by the
referred status teller ( cashier) to open his Cash Drawer, enter the denomination in the Quantity In
Box
ABM TO DO THE FOLLOWING
Select the transaction which is in referred status
Journal View >> Enter the account no>>
There should not be further credit to the account, only cash drawer has to be
updated Select Transaction Posting>
Cash Drawer Operations> Cash Drawer updation>
Enter the Teller Number>> Click Execute>>
Repeat the Click Execute button>> The Cash denomination box will open where
the exact number of pieces of currency in the Quantity In Box, as mentioned in the
challan has to be entered.
Click update>> The cash drawer will get updated and an O.K. message will be
displayed
POINTS TO REMEMBER
1. Whenever the cash is received or paid by the cashier, he should ensure that the message: OK
in case of single transaction & the message Successfully Posted in the case of batch transac-
tions is displayed.
2. Without seeing the OK message in the bottom left of the screen, the teller/SWO should not make
payment to the customer or give discharge receipt for cash received.
3. At frequent intervals of not more than every half an hour, the teller and ABM should check the
Journal view (the third icon on the top of CBS Main Menu, after sign off icon), see whether
there are any transactions in referred or rejected status and rectify the same immediately.
4. Whenever swapping of cash is done between tellers, it is to be ensured that the physical cash
and the system cash are tallying. It is advisable to note down the denomination before such
swapping of cash is resorted.
5. In case of remittance operations, the teller has to select the correct remittance option.
6. Acceptance of request for two different remittances in the same challan should not be accepted
from the customer. Always separate challan should be used.
A-12
Annexures
7. While transferring cash from one cashier to another cashier for exchange purpose, the teller
cashier to whom cash is transferred should accept the same through the system only.
8. If the cashier comes across any error message while doing the cash related transaction, it is
always better to note down the message verbatim so that they can get the clarification from the
Project Office.
9. There may be circumstances wherein a customer remits cash to the account to meet a cheque being
presented in clearing and the transaction moves to referred or rejected status. The Teller/SWO should
immediately inform the ABM about the non-completion of the transaction so that the ABM can take steps
for the credit entry to be posted early so that the cheque will not be dishonoured for want of funds. This is
a very serious situation, where the customer has indeed remitted cash to meet the cheque, but the trans-
action being in referred or rejected status, the account may not have been credited. Similarly pass book
entry can be updated only on authorisation (beyond powers of SWO).
A-13
Annexure 3.1
A
..................................... Branch
Funds in Transit (Cash) Register

Date Time Name of the Amount in ` Name and Name of the accom- Vehicle Initials C2C Date of Intials of Remarks
Receiving Branch/ signature of panying armed Registration No. of the Advice Reversal the
Currency Chest/ the shroff guard/ substaff Officer No. and Officer
Branch Date
A-14
Annexures
Annexure 3.2
A
Claim form for Cash Remittance
........................................................ Branch/Currency Chest
Date : ......................
The Manager/Officer-in-Charge*
.............................................. Branch/Currency Chest*
Dear Sir
We have remitted through Shri ... ....Clerk/Shroff of

our/ your office / chest, a sum of `................................ (Rupees .................................................................
.........................................) the denomination thereof being indicated as under:
1000 X =
500 X =
100 X =
50 X =
20 X =
10 X =
5 X =
2 X =
1 X =
Coins X =
Total =
As soon as the remittance is received, please send us your acknowledgement thereof by C2C.
$
Specimen signature of Shri .......................................
Attested
For Indian Bank Yours faithfully,
Manager Manager/Officer-in-charge
(Name & S.S. No.) (Name & S.S. No.)
*
Strike out whichever is not applicable
$
Specimen signature should be attested by the branch whenever a remittance is made to the currency chest
A-15
Annexure 3.3
a
Certificate for shortage/excess/defective* notes found
( to be prepared in duplicate)
From Date:
.. Currency Chest/Branch
To
The Branch Manager
Branch
Dear Sir,
Cash remittance of `.. (Rupees.. only)

sent by your branch on ..................................
1. In your above cash remittance, *shortage/excess/defective notes has been found/detected as per the
details given below. Please arrange for immediate replacement of the relevant section with the same
denomination.
Shortage/Excess* * Details of defective notes

Denomination
No. of Value No. of Value
Serial Number(s)
pieces `. pieces `.
Total
*2. The relevant bundle/section(s) is/are returned through your shroff Mr/Ms.
*Please note that due to the *shortage/excess/defective notes, the value of remittance has been reduced
by `
$
3. We send herewith the relevant currency notes alongwith the denomination portion of the paper band.
Please send your credit advice for ` ......................... (in words .....................................................................
.................................. only) immediately on receipt of this claim.
Yours faithfully, Witness
1. ..
(Signature of receiving shroff/officer of the
currency chest)
Officer in charge of currency chest/ 2.
Branch Manager (Signature of Shroff of the
*chest/remitting branch)
* Strike out which is not applicable

$
Applicable only for claims relating to defective notes
A-16
Annexures
Annexure 3.4
A
.............................................. Branch
Bond for Cash Remittance under SBI Guarantee Scheme
To be stamped as
an Agreement
The Branch Manager
..............................................
Dear Sir
We beg to inform you that we do hereby agree, in the event of your consenting to make an immediate
payment of the exchange value of notes/coins worth Rupees ........................................................................
herewith tendered, to abide by the conditions imposed by the Branch Manager and at once to make good,
without demur, any deficiency that may be found to exist in this tender either in tale or in uncurrent or
spurious coin, or in imperfect or otherwise unacceptable notes.
Yours faithfully
For Indian Bank

Manager
Date
A-17
Annexure 3.5
Form T.R. 7
Potdars slip to be placed in each bag of coin
Name of the Bank and address of the branch :
Description of Coin :
Number of Pieces : Value .`
Total weight including the Coin Bag :
Date of packing :
Counted by : ...................................................................
(Name)
....................................................................
(Signature)
A-18
Annexures
Annexure 4.1
A
List of Currency Chests
S No. Zone Name Currency chests Attached Branch
1. Ahmedabad Ahmedabad Main Ahmedabad Main

2. Baroda Baroda
3. Bangalore Bangalore City Bangalore City
4. Bhubaneshwar Bhubaneshwar Bhubaneshwar
5. Kolkata Ganesh Chandra Avenue Ganesh Chandra Avenue
6. Burdwan Burdwan
7. New Delhi Greater Kailash Greater Kailash
8. Chandigarh Sector 34 Sector 34
9. Ludhiana Ludhiana
10. Chennai (N) Harbour Harbour
11. Chetput Chetput
12. Chennai (S) T. Nagar T. Nagar
13. Coimbatore Coimbatore Main Coimbatore Main
14. Erode Erode
15. Cuddalore Cuddalore Cuddalore
16. Dharmapuri Krishnagiri Krishnagiri
17. Kancheepuram Kancheepuram Kancheepuram
18. Kumbakonam Kumbakonam Kumbakonam
19. Thanjavur Junction Thanjavur Junction
20. Madurai Madurai Main Madurai Main
21. Tirupattur (S) Tirupattur (S)
22. Pondicherry Villupuram Villupuram
23. Salem Salem Fort Salem Fort
24. Trichy Trichy Main Trichy Main
25. Vellore Tirupattur (V) Tirupattur (V)
26. Ranipet Ind. Complex Ranipet Ind. Complex
27. Chittoor Chittoor Chittoor
28. Hyderabad Himayatnagar Himayatnagar
29. Vijayawada Mogulrajapuram Mogulrajapuram
A-19
S No. Zone Name Currency chests Attached Branch
30. Visakhapatnam Rajahmundry Rajahmundry

31. Ernakulam M.G. Road (EKM) M.G. Road (EKM)
32. Mahe Mahe
33. Thiruvanathapuram Kollam Kollam
34. Thiruvananthapuram Thiruvananthapuram
35. Guwahati Guwahati Guwahati
36. Jorhat Jorhat
37. Lucknow Meerut Meerut
38. Mumbai Nariman Point Nariman Point
39. JVPDS JVPDS
40. Tirunelveli Tirunelveli Junction Tirunelveli Junction
A-20
Annexures
Annexure 4.2
Application for opening of Currency Chest with Cost/Benefit Analysis

(to be submitted to CO: CGT)
1 Total inflow of cash into the proposed center for six months
2 Total outflow of cash from the center for six months
3 Total daily average of cash balances held by the branches attached to
the center (six months)
4 Total cash limit sanctioned to the branches attached to the center
5 Excess cash holding over the sanctioned limit at the branches attached
to the center (i.e. 3 - 4 of the above)
6 How the surplus cash has been disposed by the branches at present
Benefits (Per Annum) (Amount in lakhs)
1. Benefits on account of maintenance of cash balance within the
sanctioned limits at the branches linked to the proposed centre Amount
` ............................... lakhs at ..........% Pa.
2. Benefits in fuel and travel expenses (i.e. the expenses the branches are
incurring at present by way of surplus cash remittances to other places)
3. Savings on TT commission at SBI/RBI, if any
4.
Total Benefits
Cost
1 Rent on premises per annum
2. Staff cost (officers, clerks, substaff, armed guard and van driver)
3. Wages to security guards
4. Other established costs such as (a) fuel, (b) TA and batta etc
5. Other costs, if any
Total Cost
Net Benefits = Total Benefits - Total costs
A-21
Annexure 4.3
Security features of different currency chests
Particulars AAA Class AA Class B Class C Class
Ownership of Bank's own property If Bank's own build- Own/Rented - Portable steel
builiding ing not available, structure
rented may be used
- To be constructed
only if class AAA
or A or B not
practicable
- Building may be
own or leased.
Area of strong room Maximum possible Maximum possible Maximum extent Maximum possible
(Minimum 500 sq ft) (Minimum 400 sq ft) possible (Minimum Minimum dimension
400 sq ft) of H x W x D =
245cm x 335cm x
245cm
Minimum specifications
Floor 45 cm thick 45 cm thick heavily Minimum 15 cm Portable type
concrete with two reinforced RCC constructed from
rows of tang bar minimum 10mm
reinforcement thick mild steel
plates and lines with
Walls Same as for floor Same as floor Minimum 22.5 cm
high quality fire
Ceiling Same as for floor Same as walls. In Minimum 15 cm resisting insulation
case the existing blocks/ minimum
ceiling is of less 230 mm for side and
thickness, adequate minimum 150 mm
additional grill fortifi- for ceiling.
cation should be
provided for making
the shortfalls-
Door specifications TRTL 180 TRTL 120 NA NA
for strong room
Patrolling Corridor 115 cm minimum for 115 cm minimum for 115 cms minimum 115 CMS minimum
front and back and from and back and for front and 60 cm for front and 60 cm
75 cm minimum for 75 cm minimum for minimum for back minimum for back
sides. sides. and sides. and sides.
A-22
Annexures
Particulars AAA Class AA Class B Class C Class

Security Ventilator/ Height from floor Height from floor Height from floor
Exhaust Fan level 210 cm level 210 cm level 210 cm
Minimum opening Minimum opening Minimum opening
size 45 x 45 cm size 45 x 45 cm size 45 x 45 cm
Fitness certificate
From RBI Required Required Required
From Engineer/ Required Required Required
Architect
A-23
Annexure 4.4
Suggested Layout of a Currency Chest located in the Ground Floor
PATROL LING PERIMETER CASH TOILET

COUNTING GUARD
AREA ROOM
V ault
SHUTTER
door
S TRONG ROOM COLLAPSIBLE/ S
I
GRILL GATE
CASH D
E
OFFICERS /
CASHIERS
L
OFFICE A
N
E
BRANCH OFFICE
Reception/Enquir y Desk
ENTRA NCE
MAIN S TRE ET
Note
a. Shutter towards the side lane is required to permit loading/ unloading of Cash Vans.
b. This gate should be opened only under the supervision of the Cash Officer
A-24
Annexures
.
Annexure 4.5
Suggested layout of a Currency Chest located in a Basement
M PATROLLING PERIMETER
CASH
A
COUNTING
I AREA
N STRONG ROOM
VAULT
S
CASH DOOR
T OFFICERS/
R CASHIERS
OFFICE
E
E
T DOOR
GUARD ROOM
RIFLE
RACK
STAIRS CUM SHUTTER

ENTRANCE Side Lane
Note
a. This design is for a Currency Chest located in a basement.
b. Branch Office is located on the ground floor.
c. Toilet for the guard is located on the ground floor because of problems of drainage etc in the
basement.
d. Currency Chest is connected with the Branch Office through the stairs
A-25
A Annexure 4.6
Form T.E. 1
(Part XIV, Chapter II, Paragraph 14 (ii) of the Central Government Compilation of Treasury Rules)
Currency Chest Book
Details of Rupee Coins
Signature of Officers
Government of India
Quaternary Rupees
Details of notes (pieces) Gandhi holding joint charge of
Total of pieces Total value of
Decimal Rupees
Value of notes centenary Ten Total value of Currency Chest
Balance and (Total of notes and rupee Advised
Nickel rupees
Date (Total of value / Rupee coin Rupee coins
particulars of columns 3 to coins (Total of Chest Slip
columns 3 to (Total of columns
`.10,000/-
transactions 10) columns 12 and No.
`..1,000/-
`.5,000/-
10) Number 14 to 18)
`..100/- 19) Officer-
`.500/-
`..10/-
of Treasurer
Value
`. 5/-
In-Charge
`2./-
pieces
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Balance
Withdrawal
Deposit
Balance
Withdrawal
Deposit
Balance
Withdrawal
Deposit
Balance
Withdrawal
Deposit
Miscellaneous Column No.10 comprises the following:

Date Old ` 1 notes `. 2/- notes ` 20/- notes ` 50/- notes Total
A-26
Annexures
Annexure 4.7
a
Form I.O. 2
(Part XIV, Chapter II, Paragraph 14 (V) of the Central Government Compilation of Treasury Rules)
Currency Chest Slip No. .................................................................................
Transactions at ................................................................ Currency Chest on ............................................
(Name of Centre) (Date)
Transaction Details of Notes (Pieces) Total No. of pieces Value of Notes (Total
Balance (Total of Col. 2 to 9) value of Col. 2 to 9)
`. 5/- `. 10/- `. 20/- `. 50/- `. 100/- `. 500/- `. 1000/- Miscellaneous
`
1 2 3 4 5 6 7 8 9 10 11
1. Opening
Balance
2. Deposits
Remittance
If currency
Transfer
3. Total (1+2)
4. Withdrawals
Remittance*
If Currency
Transfer
5. Total
withdrawals
(4)
6. Balance
(3-5)**
** includes non-
issuable notes
A-27
Details of `. coins Total value of `. Total Value of

coins Notes and `.
Gandhi Centenary `. 10 Coin Govt of India
(Total of columns coins (Total of
Quaternary `. Nickel `. Decimal `. `. 1/- Notes
13 to 17) columns 11 & 18)
Number of pieces Value `. `.
12 13 14 15 16 17 18 19
Treasury Officer / Sub-Treasury Officer / Agent / Manager
A-28
Annexures
a Annexure 4.7 contd...
Notes:
[1] The chest slip should be written in ink only.

[2] The chest slip should be numbered serially for each financial year of the Government [beginning from 1st April and ending with 31st March].
The name of the chest, and number and date of Chest slip should be, prominently indicated in the places provided on the top on the obverse.
[3] Figures should not be overwritten or erased. In case of any error posting the figure should be neatly scored through and the correct figure
written above it and authenticated by Officer-in-charge under his signature.
[4] The Chest slips are designed to cover all the classes of transactions viz:
I. Remittances between Chest or between a Chest and Issue Department.
II. Currency transfers.
There should be only one Chest Slip for a day, the transactions being posted clearly against the appropriate item as provided in the Slip,
[5] On days when there are operation on the Chest the Chest Slips should be prepared at the close of the day and despatched on the same day to
the Currency Officer. Sub-Treasury Officers should also forward a copy of the Slip to the Sadar T.O. Treasury Officer.
[6] Non-issuable notes-held in the Currency Chest under each denomination should be clearly indicated below items 6 on the obverse.
[7] The officer-in-charge should carefully verify the opening balance, transaction [S] and closing balance indicated in the Chest Slip with those
recorded in the Currency Chest Book [T.E.I ]
A Comprises the following:
Old ` 1 /- Notes `. 2/- Notes Total

Pieces
Value
A-29
Annexure 4.8
Format of the Annual Indent for fresh notes and coins
Sl No Name of the Chest Fresh Notes Fresh Coins

Denomination No. of pieces Denomination No. of pieces
(in lakhs)
(in lakhs)
Total Total
A-30
Annexures
Annexure 4.9
a
............................ Currency Chest
Letter of Authority for Lifting of Cash from Branches
The Manager Date:

Indian Bank
.................................... Branch
Dear Sir
We have deputed Shri ............................................................. attached to our chest to collect

surplus cash from your office as requested by you. You may entrust the cash to the above named
member of staff by debiting your `Funds in Transit (cash) Account and send us your claim in the
prescribed form. The specimen signature of the staff is appended below.
Specimen signature of Shri ...............................................
Attested
For Indian Bank Yours faithfully
Officer-in-charge Officer-in-charge
(Currency Chest) (Currency Chest)
(Name & S.S. No.) (Name & S.S. No.)
Signatures to be obtained in the presence of the Manager of the branch from which cash is collected, in
the place given below.
Signature .....................................
(This letter of authority will be issued by the Officer-in-charge of the Currency Chest each time separately)
A-31
Annexure 4.10
a
................................................. Branch
Requisition Slip for Withdrawal of Cash by branches from CC
Sl.No. Date:
The Officer-in-Charge
Currency Chest
.........................................
Dear Sir
Please send a cash remittance of .`........................... (Rupees ....................................................

...................................................... only) to the debit your `Funds in Transit (Cash) account as per denomi-
nations given below through Shri .............................................................. clerk/shroff of our branch.
His/her signature given below has been duly attested by us.
1000 X =
500 X =
100 X =
50 X =
20 X =
10 X =
5 X =
2 X =
1 X =
Coins =
Total =
We shall note to send our credit advice on receipt of your claim.

Specimen signature of Shri .............................................. Attested
For Indian Bank Yours faithfully
Manager Manager
(Name & S.S. No.) (Name & S.S.No.)
For use at Currency Chest
The signature of ................................ obtained in funds-in-transit (cash) register and debit voucher verified
with the specimen signature. Amount of .`.................................... paid to him/her on .................. at
..................... ...........................................................
Signature
Officer-in-Charge, Currency Chest
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Annexures
Annexure 5.1
a
ATM Cash Balance Register
..............................Branch
Page 1 Date:
Opening Cash Balance

Reserve Cash
Cassette Denomination No. of Pieces Total
1
2
3
4
Till Cash
1
2
3
4
OPENING CASH BALANCE = RESERVE CASH + TILL CASH =

Payment made by ATM (from Till Cash)
1
2
3
4
Cash balance(A) = opening cash balance - payment made by ATM
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Page 2:
CASH BALANCE
Till cash (Physical Count)

1
2
3
4
Amount diverted to Divert Cassette: Divert Cassette Counter = No. of times Amount Diverted (Physical
Count):
Denomination No. of pieces Total
CASH BALANCE(B) = RESERVE CASH +TILL CASH (Physical Count) + Amount Diverted (Physical
Count) = COMPARE (A) AND (B) *** (A) SHOULD BE EQUAL TO (B)
DISCREPANCY, IF ANY:
Amount excess :
Amount short :
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Annexures
Page 3:
Amount Replenished
Till Cash:
1
2
3
4
5
CLOSING CASH BALANCE

Reserve Cash
1
2
3
4
5
Till Cash
1
2
3
4
CLOSING CASH BALANCE = RESERVE + TILL CASH = ............................... (Rupees in

Words) :
CLERK/SHROFF ATM OFFICER Asst. Manager/Manager
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Annexure 5.2
Accounting entries to be made regarding ATM transactions
1. For the cash loaded in ATMs
Debit: Funds in Transit (ATM Cash)

Credit: Cash
ATM Service Centre will directly reverse the entries in branches from their end.
2. For unsuccessful transactions in our ATMs
ATM Service Centre will directly credit the customers account at the respective branches from their end.
Accounting Entries At ATM Service Centre
1. For the cash loaded in ATMs, on receipt of message/claim from ATM branches
For cash loaded by Branches
Debit: ATM Cash

Credit: FIT (ATM Cash) BGL account of respective CBS branches
2. At the time of withdrawal of cash by our branch customers through ATMs (system generated
entry)
Debit :Customers Account
Credit: Inter Branch Transactions a/c
Debit: Inter Branch Transactions a/c

Credit: ATM Payable a/c (BGL)
3. On processing SWITCH files received from CO: TMD
For all successful transactions acquired in our ATMs (both Intra-Bank & Inter-Bank)
Debit: ATM Receivable
Credit: ATM cash
For cash withdrawn by our bank customers in our Banks ATMs

Debit: ATM Payable
Credit: ATM Receivable
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4. On processing of files received from service providers of other banks
In respect of withdrawal done by our Off-line Branch Customers in Other Banks ATMs
Debit : ATM Receivable
Credit: ATM Payable
For claims made by other banks for cash withdrawn by our customers in other banks ATMs
Debit: ATM Payable
Credit: Other bank/settlement bank a/c
For amounts due from other banks for cash withdrawn by other banks customers from our ATM
Debit: Other bank/settlement bank a/c
5. After passing the above entries, the balance in ATM Receivable shall represent
i. Offline branch customers transaction - On receipt of C2C credit advice from Nodal
branch/directly from the branch concerned,
Debit: C2C
ii. Cash withdrawn through our Credit Card - On receipt of C2C credit advice from CO: Credit Card
Centre
Debit: C2C
6. Similarly, the amount outstanding in ATM Payable account shall represent
i. Unsuccessful transactions in our ATMs - On receipt of claim from the branch concerned and after
verifying the genuineness of the claim by scrutinising SWITCH files and journal log files
Debit: ATM Payable

Credit: Customers accounts at the respective branches
ii. Debit/Maestro Card transactions at POS- the amount will have to be paid to MasterCard/Visa
Debit: ATM Payable
Credit: Other bank/settlement bank a/c
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Annexure 5.3
Guidelines for ATM Cash load in RACS Module
1) Login screen
User ID and password is same as your Performance appraisal.
In case if you forgot the password, click on the forgot password link provided in the screen and provide
the necessary information and get the password.
2) Home Page
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After successful login, you can see the above screen which contains the Menu items like
(a) Home
This will take you to the Home page
(b) Cash Load
This screen will allow you to enter the Cashload details as well as EOD details.
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ATM Cash Load
Responding Branch code will come automatically
Click on the calendar to select the Cash Load Dt. in ATM
Select the ATM from Dropdown box in which you are loading the cash
Select the Loading Time hr, min (24Hr)
CS-1, CS-2, CS-3, CS-4 are the cassette details of selected ATM.
Select the denomination and enter the number of notes so that you will get the Load Amount in ATM
automatically.
Cash out is how much cash dispensed between previous closing balance and current loading.
Opening balance is the previous closing balance.
First time if you are loading the cash from this software (in live), Opening Balance will come as 0
(ZERO).
So you have to enter the opening balance manually.
Second time onwards it will be fetched automatically but you should always make sure that opening
balance is correct.
Closing balance will come automatically
In Details box, you can enter any remarks regarding the cash load.
ATM EOD
Sequence number after previous EOD will come automatically (you should check whether it is correct or
not)
Rest of the fields you have to enter manually
All the blue color fields are mandatory.
Finally submit the form
It will generate the Q No and other person (officer) has to authorize this Q No.
The entire software involves Maker-Checker concept.
Suppose for a particular day if you are not loading the cash in a ATM, but you did EOD for that ATM then
you have to enter the details through the following screen
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(c) EOD
select the EOD Dt. By selecting the calendar
Select ATM from the Dropdown
select the Time Hr, Min (24hrs)
Fill rest of the fields then Submit the form.
It will generate the Q No and other person (officer) has to authorize this Q No .
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(D) Authorise
From Drop down, select the what you want to authorize then it will display the list of transaction
pending for authorization.
Suppose if you click on Authorise , it will take you to the following screen with Authorise button.
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Annexures
Concerned officer who is going to authorize has to check each and every field and he has to click on
authorize button.
Suppose if you find anything is wrong, only Maker can Edit the transaction by clicking on the Edit
button. Then he has to edit and submit the form and Q No will be generated again.
Using Delete button , Maker can delete the transaction before authorization
(E) View
select View report for from Dropdown and select the From Dt, To Dt and click on Query. So that it will
the report for those days.
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(F) Create User
This screen will be enabled only for BM and ABM of the Branch.
Using this screen BM/ABM can create the users in his branch to access this software. Clerks are also
allowed to use this software but authorization can be done by officer only.
Enter the SR No. as User ID and click on Get Details button. You can see the Name, Designation and
current status (Activate/ Deactivate). You can change the status and submit the form
(G) Add ATM
if you click on Add ATM menu item ,it will show the list of ATMs associated with your branch.
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Annexures
If you want to add the New ATM , you can add .
Suppose if you want to Edit the details of existing ATM, click on the Edit option shown in the below table
then it will be changed like (shown below)
After changing the details, click on Update button . Q No will be generated and somebody has to
authorize.
This entire screen contains Maker-Checker concept.
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Annexure 5.4
Customer Complaints Disposal Register

Sl./ Date of Customer Name/Account Mode of Brief details of Attended by (Name of Action Taken/ Initials of
Final Disposal
Ref. No. Receipt No. or Bank/Branch communication complaint/dispute Officer) Follow up Officer
Note: Branches shall fill up
i) in Column No.3, the customer name and account number and

ii) in column No.4, the mode of communication to ATMSC with date.
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Annexures
Annexure 5.5
CASH REPLENISHMENT SERVICES
While Vendor may engage Cash Management Agency (CMA) agencies for this purpose, the Vendor
alone shall be accountable to the Bank and responsible for mandatory Service Level Agreement (SLA).
1. DEFINITIONS
As used herein, the following terms shall have the following meanings:
1.1 CD Loss means a single occurrence of the loss of valuables in excess of `. 2000/- (Rupees
two thousand only) from the single CD. The amount of an CD Loss is the face value of the Currency, plus
the reasonable cost of reconstructing the negotiable instruments or other items of value including but not
limited to re-issuance and stop payment fees, stolen, lost or destroyed as a result of the occurrence. CD
losses do not include any loss of Valuables occurring outside the CD room, including but not limited to
losses occurring while such Valuables are in transit.
1.1.1 The amount of an CD Loss does not include the face value of stolen, lost or destroyed negotiable
instrument or any loss of any value of stolen, lost or destroyed negotiable instrument or any loss of any
nature to the extent such loss results from
a. the fraudulent use of fake magnetic debit and credit cards by third parties
b. damage from breakage
c. vandalism
d. currency dispensed due to fraudulent instruction manually or electronically transmitted to the CD
e. discrepancies between the network reports and CD bill counter totals. In the event of such
discrepancies, the Bank shall provide the Switch file and the Vendor shall resolve the same
through a verification of bill counter totals at the Switch and at the CD, along with the physical
count of cash in the CD.
1.2 Currency means currency notes and Valuables means Currency and, only to the extent the
Bank and Vendor have agreed in writing, other identified types of negotiable instruments or items of value.
1.3 "Initial Currency Load" means the first currency load for a new CD Installation or conversion,
Initial Currency Loads must be scheduled at least 2 (two) working days in advance.
1.4 Scheduled Cash Replenishment Services or Cash Replenishment Services are
scheduled cash replenishments that are performed in adherence to a replenishment schedule that is
recommended in indents raised by the Vendor.
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1.5 Unscheduled Cash Replenishment Services means Cash Replenishment prior to or post
the scheduled replenishment to prevent depletion of Currency level in the CD.
1.6 "Transit Loss Liability Limit" means maximum liability for a single Transit Loss, specified in
section 5.2 of this Annexure.
1.7 "Transit Loss" means a single occurrence of the loss of valuables from a vehicle owned
operated by, or under the control of Vendor's designated subcontractor/CMA.
1.8 "Vault Loss Liability Limit" means Vendor's maximum liability for a single Vault Loss, specified
in section 5.2 of this Annexure.
1.9 "Vault Loss" means a single occurrence of the loss of Valuables from a vault or other secured
facility owned, operated by, or under the control of Vendor's designated subcontractor/CMA.
2. SCOPE OF SERVICES
2.1 Cash Management Services include monitoring and managing the availability of cash in the
network of CDs. Vendor may undertake Cash Management Services or authorize a third party Cash
Management Agency (CMA) for the same. Vendor shall obtain prior approval of the Bank before
appointing any agency as CMA. Copies of the agreements entered into by the Service Provider with their
CMA agencies shall be made available with the bank. Vendor will, however, act as single point of contact
for cash collection even if the cash related activities are outsourced to third party i.e. CMA.
2.2 Online Cash Balances shall be provided by the Bank to Vendor regularly through switch feed.
The Vendor shall undertake Cash Planning of CDs for arriving at Cash replenishment requirement of a
CD on a particular day. It shall be based on the balance available in CD bins in the morning and dispense
pattern of particular CD during peak periods (salary/first week), holidays and non-peak days. Wherever
the CMA has cash vault facility Bank will hand over Cash for overnight vaulting as per cash planning done
by the Vendor to the CMA if required.
2.3 Cash Replenishment and Related Services
a. Bank is responsible for providing ATM-fit currency notes for replenishing the CDs. In the event of
non-supply of cash by the Bank, the Vendor shall not be under obligation to load the cash in the
CD(s) and shall be compensated as state under Clause 4.
b. The Bank will designate branches called as Link Branch for providing cash for replenishing CDs.
c. The Vendor shall send CD-wise cash indent 24 (twenty four) hours in advance by e-mail and / or fax
to the cash link branch with copy to the local / regional / zonal office of the Bank under whose purview
the Link Branch falls for the purpose of facilitating the Bank to keep the cash ready.
d. The Vendor shall submit under its covering letter to Bank's designated branch / Link Branch a list and
photo of (a) CMA's authorized signatories to sign withdrawal slip; and (b) CMA's authorized operation
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Annexures
staff / custodians. CMA shall obtain cash for CD replenishment from designated branch against
requisition slip and supporting documents i.e. Vendors indent and requisition slip signed by
authorized signatories of CMA (c) Cash indents shall be submitted to the Banks designated
branch/Link Branch via E-mail / fax to facilitate them to arrange delivery of cash. Vendor / CMA shall
pick up Cash from the Link Branches designated by the Bank.
e. Cash issued by the Bank shall be used only for replenishment of Banks CDs.
f. The CMA will check the quality and quantity of the currency notes at the time of delivery by the Bank
before taking the same to their vaults. The Bank will provide to the CMA space and note sorting
machines for the purpose at the cash-issuing branch. Forged/soiled notes may be returned to the
Bank immediately thereafter. Any subsequent claim for forged/soiled notes will not be accepted by the
Bank.
g. Vendor shall be fully responsible for the actions and integrity of the persons employed to carry out the
function of cash replenishment.
h. The CMA shall have cash vaulting facility and use secure armoured cash vehicles for pickup and
delivery
i. The amount of cash picked up and replenished during a day must be squared off during the next
working day in the absence of vaulting facility, and residual amount if any, must be deposited with the
bank.
j. CMA shall perform End of Day (EOD) operation and generate Cash Balance Report (CBR) which
shall be submitted to the Bank on T+1 basis. The CBR shall contain the following:
i. Opening Cash
ii. Cash replenished
iii. Cash Dispensed
iv. Overage
v. Shortage
vi. Cash in the Vaults of Service Provider or their agents
vii. Cash in the Divert Bin,
viii. Closing Cash
ix. EOD Time
k. In case of CD Sites where cash replenishment is not required to be carried out on daily basis, End of
Day Process (EOD) should be performed on the day on which cash replenishment is done. Cash
Balance Reports (CBR) should also be generated on the same day and for such Sites, the CBR
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submitted every day must be indicative that EOD is not performed and cash replenishment is not
done on that particular day. However, the Vendor should ensure that no CD is left without EOD for
more than 4 (four) consecutive days.
l. CMA shall perform physical CD cash balancing on each occasion of Cash Replenishment.
m. Cash replenishment details shall sent to CD cell at Banks DC on T basis, i.e., immediately upon
loading the cash in CD, and consolidated CBR report needs to be submitted on T+ 1 Basis to the
Bank.
n. These Reports shall be submitted on a daily basis in respect of each CD. The Vendor would also be
required to submit a CBR on a daily basis.
o. Upon reconciliation, if any difference is observed, the Banks reconciliation team will intimate the
same to vendor within 7 (seven) working days of receipt of CBR. Vendor shall not be responsible or
liable for any differences / shortages / customer claims lodged by the Bank after the said period of 7
(seven) working days.
p. Vendor shall attend the same within 3 (three) working days of reporting the difference/discrepancy in
cash in CD(s). If the Vendor does not respond by the 3rd working day, the difference/discrepancy
amount will be recovered from the Vendor on the 4th working day.
q. CMA shall undertake updating of Transaction Journal through Admin Cards.
r. CMA shall hand over JP rolls to the respective cash-issuing Link Branch.
s. CMA shall collect captured cards from the CD locations (wherever applicable) and delivering them to
the respective cash-issuing branches of the Bank for which a register shall be maintained by the
Bank.
t. CMA clear Reject Bin/Divert Bin and also at the time of daily end of day activity, CMA shall retrieve
and account for mutilated cash from the divert cassette.
u. Cash Indent will be prepared by Vendor and sent to the CMA as well as to the Bank.
v. Forecasting of Cash requirement for CD shall be based on past dispense and average dispense of
that CD. However Cash indent/replenishment at an CD shall not exceed the quantum of cash
envisaged to be required for maximum upto 2 (two) days and holidays.
w. Cash indent will be raised by Vendor on Day 0 by 4:00 pm via e-mail on daily basis except
Sundays/Public/National Holidays. (Day 0 is a day on which the indent is sent to Bank, Day 01 is a
next working day of cash collection and replenishment). Subsequently, cash will be given by Bank on
day 01 during the banking hours as agreed upon between the cash branch and the CMA.
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Annexures
x. At centres, where vaulting facility is not available cash should be indented, collected, replenished in
CDs and surplus cash deposited back into the Cash issuing branch on the same day.
y. Vendor shall ensure that the overnight vaulting limits are not breached and a daily monitoring is done
as per the cash limit set by the Bank.
z. Vendor shall to produce detail indent hard copy while obtaining cash from Bank. Subsequently
Vendor will provide Cash Withdrawal Slip / Cheque to Bank for posting necessary entries.
aa. The Vendor/CMA shall count the cash and also flip through the bundles before accepting the cash
from the Link Branch.
bb. Unless the Vendor resolves through verification as per clause 1.1.1(e) of this Annexure, the Vendor
shall be liable for any shortage of cash and counterfeit notes found in the CD. Any such shortage
must be made good by vendor within 4 (four) working days.
cc. Vendor shall provide vault declaration to the Bank on regular basis. Whenever a new vault is added,
the same will be inspected and approved by the Bank.
dd. Bank reserves the right to conduct surprise inspection of the cash in vaults of the Vendor/ CMA.
ee. In case counterfeit currency is dispensed from CD, the responsibility will be of the Vendor and penalty
of `. 10000/- per instance would be levied.
2.4 Bank reserves the right to conduct surprise inspection of the cash in vault of vendor/ CMA. CMA shall
allow the Bank/RBI to conduct vault audits at location where currency vaulting activities are being carried
out. Audits shall be conducted by Bank at its own cost during normal business hours. Bank
representatives shall carry a letter authorizing them to conduct such audits along with their identity cards,
any Bank official without the said authority letter and identity cards shall not be allowed by CMA to
conduct audits.
2.5 Bank and Vendor have agreed that Vendor shall carry out the cash replenishment activity
hereunder through one or more vehicle carrier or Cash Management Agency/sub-contractors (the
"CMA"). Bank expressly acknowledges that (a) Vendor shall be subcontracting responsibility for the cash
replenishment activity to the CMA; (b) Vendor has identified the CMA to the Bank; (c) Bank accepts and
does not object to the appointment of the CMA.
2.6 The Vendor shall manage and report all cash placements, store spare currency for cash
replenishments, in the manner, frequency and amounts mutually agreed with the Bank.
2.7 Bank shall provide the required cash (as per denominations as mentioned in cash indents raised
by Vendor) of ATM-fit cash upto 1 (one) working day in advance to the CMA within the time slot requested
by the CMA from time to time. Cash shall be issued by Bank from the designated branch identified for this
purpose. Vendor shall submit to Bank's designated branch a list of (a) CMA's authorized signatories to
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sign withdrawal slip; and (b) CMA's authorized operation staff. CMA shall withdraw cash from designated
branch against withdrawal request and supporting documents i.e. Vendor indent and withdrawal slip
signed by authorized signatories of CMA (c) Cash indents shall be submitted to the Bank designated
branch via e-mail / fax to facilitate them to arrange delivery of cash.
2.8 Vendor shall not be responsible for cash outs if it arises due to following reasons:
a. Quantum of cash not received as per indents raised by the Vendor
b. ATM-fit cash not provided by the Bank as per Vendors cash indent
c. Cash not received as per denominations indented
d. If cash is not provided by Bank upto 1 (one) working day in advance within the time slot
requested by the CMA from time to time
e. If CD is down for reasons which cannot be attributed to the Vendor when CMA arrives at
the CD site for cash replenishment
f. Cash withdrawal from the Bank branch unreasonably delayed by the Bank to Vendor
g. Cash-out and Cash-jam issues arising out of ATM-fit currency not being provided by the
Bank
2.9 For the purpose of cash replenishment CMA shall have a crew of one custodian and one-time
combination to open the Lock shall be dispatched by CMA's central location.
2.10 CMA shall use appropriate vehicles for transportation of cash safely and efficiently.
2.11 Activities other than cash loading, like attending calls for cash jam, dispenser fault, EJ
disconnected, etc. has to be attended immediately and Vendor must have a separate team for attending
to such issues.
2.12 In the event of strike in the entire banking sector (excepting RBI) or in the event of any natural
calamity in the region/country
a. Vendor may collect cash from RBI by presenting cheque issued by the Bank for the purpose.
b. Bank will issue cheque to Vendor/CMA duly attesting the signatures of the cash recipient, i.e.
authorized persons identified by the CMA for cash withdrawal.
c. Vendor through CMA will feed the CDs as per the schedule advised to the Bank.
d. If for any reason Vendor / CMA is not able to reach / load cash at the CDs, cash should be
deposited in the Link Branch on the same day. In case of exigencies beyond the control of Vendor
/ CMA and Vendor / CMA not able to reach the Branch to deposit cash within the Banking hours,
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Annexures
may be permitted to vault the cash at a nearby vault acceptable to the Bank. The arrangement
should be informed to the Link Branch in advance. Suitable insurance cover for vault loss should
be obtained by Vendor / CMA.
3. INSURANCE / SECURITY
a. Vendor shall ensure that the entire cash of the Bank handled by it in the vault/in transit/in CD is
adequately insured at its own cost with the bank as beneficiary and keep valid during the term of this
Agreement. Insurance policy shall also adequately covering risks for loss attributable to actions /
inactions of the CMA,
b. Insurance value shall be as per the actual value of cash being handled at each Vault location and or
in Transit or in CD.
c. Vendor shall submit a copy of cash insurance cover to the Bank.
d. In case of any Cash Loss, Vendor shall reimburse the loss amount to the Bank within 5 (five) working
days, without waiting for settlement of Insurance claim
e. The vendor shall be primarily responsible of security of CDs and should use the latest tools and
gadgets to curb potential frauds.
4. LIABILITY
4.1 The provisions of this Section govern the liability of Vendor and Vendor's subcontractor
(collectively for the purposes of this section, "Vendor") for any claim of lost, missing, or stolen Currency
and, with respect to such losses, supersede any inconsistent provision in this Agreement.
4.2 For the purpose of this Annexure, the amounts of the following defined terms shall be:
i. Transit Loss Liability Limit (in Full)
ii. Vault Loss Liability Limit (in Full)
iii. CD Loss Liability Limit (in Full)
4.3 Vendor shall be liable for CD Loss, Transit Loss or Vault Loss if such losses directly result from
(a) kidnapping of employees / representative of Vendor; (b) dishonesty, negligence or intentional act by
employees or representative of Vendor or (c) damage to Bank's valuables caused by negligence or willful
misconduct of the employees or representative of Vendor, normal wear and tear excepted.
4.4 Vendor shall be liable for any Vault Loss up to the Vault Loss Liability Limit. Vendor's liability
under this agreement shall commence when Currency has been delivered into a vault or other secured
facility owned, operated by, or under the control of CMA, and shall terminate when they are either (a)
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delivered to Bank or its designated consignee or agent; or (b) placed in a vehicle owned, operated by, or
under the control of CMA.
4.5 Vendor shall be liable for any Transit Loss up to the Transit Loss Liability Limit. Vendor's liability
under this Section shall commence when Currencies have been placed in CMA's vehicle and shall
terminate when they are either (a) delivered to Bank or its designated consignee or agent; or (b) delivered
to, and deposited in, an CD and CMA has secured the CD vault and departed from the room or immediate
area where the CD is located.
4.6 A formal written claim of loss to Vendor and such claim shall be made by the Bank in any event
not later than 30 (thirty) days after Vendor's delivery of the CD settlement report, or other record through
which any discrepancy is discovered. The Bank and Vendor agree to assist and. cooperate fully with each
other relative to any claim arising hereunder. The Bank agrees at all times to exercise due care in order to
discover and investigate any losses/ discrepancies. Immediately upon discovering a loss/discrepancy,
Bank agrees to furnish to Vendor reasonably satisfactory written proof of such loss. Acceptance of such
information shall not be an admission of liability on behalf of Vendor.
4.7 Supporting documentation is necessary for Vendor to process and investigate cash loss claims.
Reasonably satisfactory proof of a claim for loss is required, and includes but is not limited to:
i. Cash replenishment report, JP logs/ EJ and CD counters for the time period the variance was
discovered and the same report(s) for the previous and post settlement periods as per Vendors
report
ii. Copies of Bank's / Vendor's CD reconciliation reports indicating the CD's beginning, ending and
dispensed totals for the time period the variance was discovered
iii. Copies of the suspect transactions report
iv. Bank's calculation of the claimed variance in mutual consultation with Vendor.
5. ACCESS TO EQUIPMENT
Bank agrees that neither Bank's employees nor any third party shall have access to CD-chest including
access codes/password combination in any form. Accordingly, no bank personnel would seek such
information from CMA and its representatives. No bank personnel would be present at the time of opening
and closing of the CD-chest except on the day on which the Bank decides to conduct surprise check of
the cash in CD with CBR.
6. ACCEPTANCE AND VERIFICATION
6.1 The Bank acknowledges that the CMA agrees to accept currency in sealed packages, from the
Bank or its designated agent, but may refuse to accept any consignment that is not accompanied by a
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Annexures
written receipt which contains a statement of the value of the Currency in the consignment. CMA shall
verify the cash in Bank's premises if the Bank provides space and machines for counting of notes. Where
Bank does not provide space and machine on its premises to count the currency, the CMA shall verify by
strap count on the day of receipt any Currency shipments accepted on Bank's behalf. Verification shall be
performed under videotaped CCTV surveillance or documented dual control. Neither the CMA nor the
Vendor shall be liable for discrepancies or shortfalls or forged notes within bulk currency bundles and/or
mis-strapped denominations. The CMA's verification of funds shall be deemed final and conclusive.
6.2 Without prejudice to the remedies available against Vendor, the Bank may cooperate to recover
valuables, including correcting the transaction (debiting the account) of any customer for CD Loss due to
improperly dispensed currency as a result of. misloaded denominations, misconfigured cassettes, or
mis-loaded cassettes.
7. NOTICE OF SHORTAGES, LOSS AND OVERAGES; CLAIMS
7.1 If the reports provided by Vendor, or other records or information of which BANK become aware,
reveal a discrepancy (loss or overage), the Bank shall give written notice of the discrepancy within 30
(thirty) days after the earlier of (a) Vendors delivery of tapes, reports, or other records which provide
sufficient information to disclose, upon reasonable review, the discrepancy; or (b) such time as Bank
become aware of the discrepancy through any other means whichever is earlier. This notice is intended to
permit Vendor to commence its investigation and does not constitute a claim of loss. Claim requests will
not be considered if it is made beyond 30 (thirty) days as mentioned above in this clause.
7.2 Along notice required by Section 8.1 above, Bank will provide Vendor with a claim and
affirmative written proof of any CD Loss, subscribed and sworn to by Bank, and substantiated by Bank's
books, records and accounts, within the time prescribed herein. Bank will retain and provide to Vendor
upon request any documentation provided to Bank by the CMA (including but not limited to vault
documentation) relating to the CD Loss, and Bank agree, upon Vendor's request, to make available
during regular business hours Bank's books, records, and accounts which relate to the alleged CD Loss,
and will cooperate with and assist in the investigation thereof, including sharing with the Vendor all
information that any person may have concerning the alleged CD Loss and the circumstances
surrounding the same. Each party s investigation shall include cooperating with the policies, procedures
and requests for information of the internal security departments of the other party. Each party shall make
available to the other party all records relating to the CD Loss including, but not limited to, investigative
reports and all records relating to access to the CD.
7.3 Unless the notice of discrepancy required by Section 7.1 above, and a claim and proof of CD
Loss pursuant to Section 7.2 above, are timely delivered to all addressees specified in Section 7.4 below,
all claims will be deemed to have been waived. No action, suit or proceeding to recover for any such CD
Loss may be brought against Vendor unless such action, suit or proceeding is commenced no sooner
than six months and not later than twelve months from the time a claim is made pursuant to Section 7.2.
A-55
7.4 Vendor must report immediately (i.e. preferably on the same day but definitely by the next
working day) all cases of Cash Found Short for locating instances of Cash Disbursed but A/c Not
Debited to enable the Bank to lodge such claims with concerned banks (in case of other banks
customers). Any monetary loss to the Bank on account of delayed reporting by Vendor resulting in Banks
inability to lodge the claim within the stipulated time shall be recovered in full from Vendor, from any
payment due to them.
7.5 In case of any customer complaint regarding non-receipt of cash, Vendor must verify the cash
on the request of the Bank on the next working day..
7.6 All notices and claims (including copies) must be delivered by express mail, same day or
overnight courier providing proof of delivery. Notices will be deemed given on the day received, and must
be addressed to:
Vendor Address
8. RECOVERY OF LOSSES
8.1 In case of any CD loss(es), discrepancy/ difference in the report generated on the CD and the
physical/actual cash, if after Vendor investigation (as stated in clause 7 above), it is proved that the
shortage/difference of cash, if any, between the report generated and the physical cash, is on account of
the lapses on the part of the CMA, Vendor will make the payment within 30 (thirty) days from the day it is
proved.
8.2 Vault Loss(es) and Transit Loss(es), if any, shall be settled by Vendor within 90 (ninety) days of
occurrence of such loss without waiting for admissibility or settlement of the insurance claim.
9. BANK'S RESPONSIBILITIES
9.1 Bank shall open, as per its guidelines/procedures in this regard, an account in name of Vendor
appointed CMA / one suspense account at the Branch providing cash for the purpose of issuing cash.
9.2 Bank will provide the required cash (as per denominations as mentioned in indents raised by
Vendor) of ATM-fit cash upto 1 (one) day in advance within the time slot requested by the CMA from time
to time.
9.3 Cash will be issued by Bank from one designated branch in each city identified for this purpose.
9.4 Bank shall provide sufficient space with cash sorting/counting machine, scanner, CCTV for
counting & sorting the cash in Bank premises. Vault with surveillance camera needs to be made available
by CMA in Metro centers only. In Urban/semi-urban/rural centres, currency sorting activity will be done at
the Bank Branch for which secured place, cash sorting/counting machine, and scanner will be provided.
CCTV will be provided wherever feasible.
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Annexures
9.5 The Bank shall provide the Vendor 1 (one) Debit Card for every CD with administrative
privileges exclusively for supervisory/administrative uses by the vendor and/or its CMA on installation of
the CD.
10. COMPLIANCE OF STATUTORY AND OTHER RESPONSIBILITY
a. The Vendor should ensure that statutory, regulatory and all other guidelines are complied with respect
to the cash in transit and held in vaulting and loaded in CD.
b. It shall be the sole responsibility of the Vendor to obtain required licence, permissions, etc., from local
or any other authority for cash transit or vaulting.
c. Any penalty charged to the Bank for non compliance with any guideline or for non obtainment of
required permissions, licenses by the Vendor will be reimbursed by the Vendor to the bank.
d. In the event of seizure of Banks cash for non compliance of any guidelines or non obtainment of
required licenses, permissions etc. by the Vendor, all costs incurred for release of banks cash will be
borne by the Vendor.
A-57
Annexure 6.1
Salient Security Features of Bank Notes
1. Number panels Number panels of the bank notes are printed in fluorescent ink. The bankno-
tes have optical fibres. Both can be seen when the banknotes are seen under
ultra-violet lamp. A special, unique and distinct font is used.
The space between the numbers are evenly distributed. The numbers are
thick and bold in red colour . In `.1000 note the numbers in the right top
corner printed in bluish black colour and the left bottom in red.
2. Watermark The new banknote contains the portrait of Mahatma Gandhi with a light and
shade effect and multi-directional anti-scan lines
3 Electrolyte Watermark In addition to the Mahatma Gandhi watermark, the denominational numeral
10,20,50,100,500 and 1000 appear in each denomination vertically alongside
Mahatma Gandhi portrait in the watermark window and these can be viewed
better when the banknote is held against light.
4 Security Thread i. `.100, `.500 and `.1000 banknotes contain windowed security thread.
This thread is partially exposed and partially embedded. When held
against light, this thread can be seen as one continuous line.
ii. This thread contains the words 'Bharat' in Hindi and 'RBI' appearing
alternately.
iii. The machine-readable security thread in `.10, `.20 and `. 50 denomi-

nation banknotes is windowed on front side and fully embedded on
reverse side. The thread fluoresces in yellow on both sides under ultra-
violet light. The thread appears as a continuous line from behind when
held up against light.
iv. `. 100, `. 500 and `. 1000 denomination banknotes have machine
readable windowed security thread with colour shift from green to blue
when viewed from different angles. It fluoresces in yellow on the reverse
and the text will fluoresce on the obverse under ultraviolet light.
5 Latent Image On the obverse side of the bank note a vertical band on the right side of the
Mahatma Gandhis portrait contains a latent image showing the denomina-
tional value. The latent image is visible only when the banknote is held
horizontally at eye level.
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Annexures
6 Micro - lettering This feature appears between the vertical band and the Mahatma Gandhi
portrait.
It contains the word RBI' and 100 denominational value in micro letters. This
feature can be seen better under a magnifying glass.
7 Intaglio Printing The portrait of Mahatma Gandhi, the Reserve Bank seal, Guarantee and
Promise clause, Ashoka Pillar Emblem on the left, RBI Governor's signature
on the obverse of the banknotes are printed in intaglio, i.e., in raised prints,
which can be felt by soft touch
8 See - through register See-through is a flower like design that renders additional security to our
notes. It is in the left side & above the identification mark.
The floral design is printed both on the front (hollow) and back(filled up) in
single pass
Denomination Numeral Half the numeral of each denomination (10, 20, 50, 100, 500 and 1000) is
in See-Through Register printed on the obverse (front) and half on the reverse. The accurate back to
(Modified feature in the back registration makes the numeral appear as one when viewed against light.
new series)
9 Identification Mark An identification mark has been introduced in the note for the benefit of
visually impaired people. This mark is in intaglio printing and it is in different
geometrical shapes for various denominations
Identification mark for

different denomination `. 20 RECTANGLE
notes
`. 50 SQUARE
`. 100 TRIANGLE
`. 500 CIRCLE
`. 1000 DIAMOND
A-59
Annexure 6.1 contd....
Designs of Bank Notes by the RBI since 1967
I. ` 10/- notes
Year Size Watermark Front Back

1967 137x63 Ashoka Pillar Purple colour. Numeral 10 in the Value of the note in 14
mm center. languages. The oval
seascape with country
craft.
1968 -do- -do- Blue black colour. Promise -do-
clause, guarantee clause and RBI's name in Hindi
signature printed in bilingual. added.
1969 -do- -do- Blue black colour. Ten Rupees Mahatma Gandhis
instead of Rupees Ten. Portrait.
1970 -do- Ashoka Pillar Hindi version of RBI incorporated Bilingual seal
with spinning in place of English and vice versa. incorporated.
wheels. Hindi rendering of Guarantee
clause, promise clause and
Governors signature have been
interchanged. Satyamev Jayate
incorporated.
W.M. window and numbering
panel enlarged.
1975 -do- -do- Dark brown, umber and blue Pale brown, Ochre blue
colour. Numeral 10 printed in and green colour. A
dark brown. Intaglio printing. circle with two Peacock
Languages scroll on left and on branch of a tree.
Ashoka Pillar emblem on right. Deer, horses, bird and
lotus.
1992 137x63 -do- Overall colour scheme in pale Shalimar Garden.
mm pink, magenta and yellow.
1996 -do- Portrait of Overall colour scheme in mauve Intricate guilloche and
(Mahatma Mahatma brown, orange and pink Portrait of floral patterns with
Gandhi Gandhi with Mahatma Gandhi. Embedded profiles of an elephant,
Series) multidirectional security thread containing the rhinoceros and tigers
lines in the words (in Hindi) and Reserve faces. Value of note in
watermark Bank of India readable on both 15 languages.
window. sides when held against light
A-60
Annexures

2006 -do- The portrait of Machine readable windowed Year of printing is incor-
Mahatma demetalised clear text magnetic porated at the printing
Gandhi, the security thread with inscriptons stage on the reverse of
multidirectional `Bharat (in Hindi) and RBI which the banknote.
lines, and an fluoresces in yellow on both sides
electrotype the under UV light (Generic)
denomina- Width: 1.4 mm
tional; numeral
10 appear in Dual coloured optical fibres.
this section The small floral design printed
and these can both on the front (hollow) and back
be viewed (filled up) of the note in the middle
better when of the vertical band next to the
the banknote Watermark has an accurate back-
is held against to-back registration so that the
light. numeral appears as one when
seen against the light.
A-61
II. ` 20 Notes

craft.
1968 -do- -do- Blue black colour. Promise clause, -do-
guarantee clause and signature RBI's name in Hindi
printed in bilingual. added.
1970 -do- Ashoka Pillar Hindi version of RBI incorporated in Bilingual seal
with spinning place of English and vice versa. incorporated.
wheels. Hindi rendering of Guarantee clause,
promise clause and Governors
signature have been interchanged.
Satyamev Jayate incorporated.
W.M. window and numbering panel
enlarged.
1975 -do- -do- Dark brown, umber and blue colour. Pale brown, Ochre
Numeral 10 printed in dark brown. blue and green
Intaglio printing. colour. A circle with
Languages scroll on left and Ashoka two Peacock on
Pillar emblem on right. branch of a tree.
Deer, horses, bird and
lotus.
1992 137x63 -do- Overall colour scheme in pale pink, Shalimar Garden.
mm magenta and yellow.
(Mahatma Mahatma brown, orange and pink. Portrait of floral patterns with
Series) multidirec- security thread containing the words rhinoceros and tigers
tional lines in (in Hindi) and Reserve Bank of India faces. Value of note in
the water- readable on both sides when held 15 languages.
mark window. against light
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Annexures

2006 -do- The portrait Machine readable windowed Year of printing is
of Mahatma demetalised clear text magnetic incorporated at the
Gandhi, the security thread with inscriptons printing stage on the
multidirec- `Bharat (in Hindi) and RBI which reverse of the
tional lines, fluoresces in yellow on both sides banknote.
and an under UV light (Generic)
electrotype Width: 1.4 mm
the denomi-
Dual coloured optical fibres.
national;
numeral 10 The small floral design printed both
appear in this on the front (hollow) and back (filled
section and up) of the note in the middle of the
these can be vertical band next to the Watermark
viewed better has an accurate back-to-back regis-
when the tration so that the numeral appears
banknote is as one when seen against the light.
held against
light.
A-63
III. ` 50 Notes

craft.
1970 -do- Ashoka Pillar Hindi version of RBI incorporated Bilingual seal
with spinning in place of English and vice versa. incorporated.
clause, promise clause and Gover-
nors signature have been inter-
changed. Satyamev Jayate
incorporated.
enlarged.
1975 -do- -do- Dark brown, umber and blue Pale brown, Ochre blue
colour. Numeral 10 printed in dark and green colour. A
brown. Intaglio printing. circle with two Peacock
Languages scroll on left and on branch of a tree.
Ashoka Pillar emblem on right. Deer, horses, bird and
lotus.
(Mahatma Mahatma brown, orange and pink. Portrait of floral patterns with
Series) multidirectional security thread containing the rhinoceros and tigers
lines in the words (in Hindi) and Reserve Bank faces. Value of note in
watermark of India readable on both sides 15 languages.
window. when held against light
A-64
Annexures

2006 -do- The portrait of Machine readable windowed Year of printing is incor-
Mahatma demetalised clear text magnetic porated at the printing
Gandhi, the security thread with inscriptons stage on the reverse of
multidirectional `Bharat (in Hindi) and RBI which the banknote.
lines, and an fluoresces in yellow on both sides
tional; numeral
10 appear in
this section The small floral design printed both
and these can on the front (hollow) and back
be viewed (filled up) of the note in the middle
better when of the vertical band next to the
the banknote Watermark has an accurate back-
is held against to-back registration so that the
light. numeral appears as one when
seen against the light.
A-65
IV. ` 100 Notes

1967 137x63 Ashoka Pillar Purple colour. Numeral 10 in the Value of the note in
mm center. 14 languages. The
oval seascape with
country craft.
clause, promise clause and Gover-
nors signature have been inter-
changed. Satyamev Jayate
incorporated.
enlarged.
Languages scroll on left and two Peacock on
Ashoka Pillar emblem on right. branch of a tree.
Deer, horses, bird
and lotus.
1996 -do- Portrait of Overall colour scheme in mauve Intricate guilloche
(Mahatma Mahatma brown, orange and pink. Portrait of and floral patterns
Gandhi Gandhi with Mahatma Gandhi. Embedded with profiles of an
Series) multidirectional security thread containing the words elephant, rhinoceros
lines in the (in Hindi) and Reserve Bank of India and tigers faces.
watermark readable on both sides when held Value of note in 15
window. against light languages.
A-66
Annexures

2006 -do- The portrait of Machine readable windowed Year of printing is
Mahatma demetalised clear text magnetic incorporated at the
Gandhi, the security thread with inscriptons printing stage on the
multidirectional `Bharat (in Hindi) and RBI which reverse of the
lines, and an fluoresces in yellow on both sides banknote.
tional; numeral
10 appear in
this section The small floral design printed both
and these can on the front (hollow) and back (filled
be viewed up) of the note in the middle of the
better when vertical band next to the Watermark
the banknote has an accurate back-to-back regis-
is held against tration so that the numeral appears
light. as one when seen against the light.
A-67
V. ` 500 Notes

1967 137x63 Ashoka Pillar Purple colour. Numeral 10 in the Value of the note in
mm center. 14 languages. The
oval seascape with
country craft.
1968 -do- -do- Blue black colour. Promise clause, -do- RBI's name in
guarantee clause and signature Hindi added.
printed in bilingual.
wheels. Hindi rendering of Guarantee clause,
promise clause and Governors signa-
ture have been interchanged.
Satyamev Jayate incorporated.

enlarged.
two Peacock on
branch of a tree.
Languages scroll on left and Ashoka
Deer, horses, bird
Pillar emblem on right.
and lotus.
1996 -do- Portrait of Overall colour scheme in mauve Intricate guilloche
(Mahatma Mahatma brown, orange and pink. Portrait of and floral patterns
Gandhi Gandhi with Mahatma Gandhi. Embedded with profiles of an
Series) multidirec- security thread containing the words elephant, rhinoceros
tional lines in (in Hindi) and Reserve Bank of India and tigers faces.
the water- readable on both sides when held Value of note in 15
mark against light languages.
window.
A-68
Annexures

2006 -do- The portrait Machine readable windowed demetal- Year of printing is
of Mahatma ised clear text magnetic security incorporated at the
Gandhi, the thread with inscriptons `Bharat (in printing stage on the
multidirec- Hindi) and RBI which fluoresces in reverse of the
tional lines, yellow on both sides under UV light banknote.
and an (Generic)
electrotype Width: 1.4 mm
the denomi-
national;
numeral 10 The small floral design printed both
appear in this on the front (hollow) and back (filled
section and up) of the note in the middle of the
these can be vertical band next to the Watermark
viewed better has an accurate back-to-back regis-
when the tration so that the numeral appears as
banknote is one when seen against the light.
held against
light.
A-69
VI. ` 1000 notes
Issue Size Watermark Front Back

2000 177 x 73 Portrait of Colour is generally pink (light The theme depicts the
mm Mahatma peach colour with grey offset, overall development of the
Gandhi with background). Mahatma Gandhis Indian economy in three-
multidirectional portrait is brown in colour. colour intaglio. The
lines. Mahatma Gandhis portrait, 15-language panel is on
numerals 1000, RBI seal, RBI the left side.
legend, guarantee and promise
clause, Governors signature are
in intaglio printing. Left hand
number panel in red colour and
right hand number panel in blue
colour. Numeral 1000 printed in
Optically Variable Ink (OVI) in
Green to Blue colour shift.
Optically Variable (colour shifting)
windowed security thread with
magnetic property and containing
text (in Hindi)1000 RBI. Left
hand side number panel in red
ink and right hand side number
panel in blue ink. Red vertical
band behind the Mahatma
Gandhi portrait where latent
image of 1000 is printed. A mall
black solid diamond shape mark
in intaglio on the left-hand side of
the watermark to help the visually
impaired to identify the denomi-
nation of the note.
2005 ---do--- The portrait of Machine -readable windowed Year of printing is incorpo-
mahatma demetalised clear text magnetic rated at the printing stage
Gandhi, the security thread with inscriptions on the reverse of the bank
multidirectional `Bharat (in hindi) and RBI on note
lines and an notes of ` 500 with exclusive
electrotype colour shift. Colour of the thread
mark showing shall shift from green to blue
the when viewed from different
A-70
Annexures
Issue Size Watermark Front Back

denominational angles. It will fluoresce in yellow
numeral 1000 on the reverse and the text will
appear in this fluoresce on the obverse under
section and U.V. Light-width-3 mm
these can be
viewed better
when the The Intaglio Printing i.e. raised
banknote is prints is more prominent in the
held against name of the Bank in Hindi and
light. English, the Reserve Bank of
India Seal, guarantee and
promise clause, Ashoka Pillar
emblem on the left, RBI Gover-
nors signature. A diamond in
intaglio on the left of the water-
mark window with increased
depth of engraving helps the
visually impaired to identify the
denomination. Optical fibres are
in dual colour. The small floral
design printed both in the front
(hollow) and back (filled up) of the
banknote in the middle of the
vertical band next to the water-
mark window has an accurate
back to back registration so that
the numeral appears as one
when seen against the light.
A-71
Annexure 6.2
Detection of Counterfeit Notes - Upto 4 pieces in a single transaction
Consolidated monthly reporting for the month of .......................
1. Name of the Bank/District ..............................................

2. Name and Address of the Nodal Officer:
3. Details of Counterfeit Notes
Date of detection Name of the Branch / Denomination / Security features

Currency Chest pieces / serial breached
number
4. The counterfeit notes are enclosed herewith.

5. Kindly acknowledge receipt.
(Authorised Signatory)
Encl:
A-72
Annexures
Annexure 6.3
Specimen of First Information Report (FIR)
Name of the Bank
District
Name and Address of the nodal Bank Officer
Ref No................ Date ....................

The Sr. Inspector of Police,
.......................................................... Police Station
Dear Sir,
Detection of counterfeit Note - Request for investigation
We enclose the following counterfeit notes detected in our office on...................... The details of the
counterfeit notes are furnished below.
2. As the printing and/or circulation of forged Indian Currency Notes is an offence under Sections
489A to 489E of the Indian Penal Code, we request you to lodge FIR and conduct the necessary investi-
gation. In case it is decided to file criminal proceedings in the court of law, you may first arrange to send
the notes to any of the Note Printing Presses, Forensic Science Laboratories etc., in terms of the provi-
sions of the Section 292(1) and 292 93) of the Code of Criminal Procedure) for examination. The expert
opinion furnished may be produced in the Court as evidence under Section 292 of the Criminal Procedure
Code. The forged notes may please be returned to us after the completion of the investigation and/or
proceedings in the court of law along with the detailed report of the investigation/decision of the court.
Details of Counterfeit Note/s
Serial Number Number of pieces Value

A Denomination
B Name and address of the Tenderer
C Name and address of the branch
D Our entry No.
3. The counterfeit notes are enclosed herewith.

4. Please acknowledge receipt.
Yours faithfully,
Authorised Signatory
Encl:
A-73
Annexure 6.4
Statement showing the details of counterfeit bank notes detected in

the branch during the month of .......................
NAME OF THE BANK / DISTRICT ......................................................

A. Denominationwise details
Type of Name of Branch / Denominations / Serial Number Total Notional

detection Currency Chest Pieces Value
`.10 `.20 `.50 `.100 `.500 `.1000
Non FIR
FIR
B Details of cases filed with police
Pending with the Sent to police Returned by the Pending with

police at the during the month Police police at the end
beginning of the under report of the month
month (A) + (B) - (C)
(A) (B) (C) (D)
Number of cases
Number of notes
NB: Each FIR lodged comprises as one case. The total number of counterfeit notes covered by FIR to be indicated in
each of the columns.
Forwarded to
1. The General Manager / Deputy General Manager,
Reserve Bank of India, Issue Department, ............................................
(Signature)
Name & Designation of the Authorised Offical
A-74
Annexures
Annexure 6.5
Acknowledgement Receipt to be issued to

the tendered of Counterfeit Notes
Name of the bank/ Treasury/ Sub-treasury
Address of the Bank Branch/ Treasury/ Sub-Treasury
Serial Number of the receipt
Date
The note (s) described below received from
..........................................................................................................................................................................
........................................................................................................................................................................
(name and address of the tenderer) is/are counterfeit and has/have therefore been impounded and
stamped accordingly.
Sl. Note of the Note Denomination Parameters on which the note is

deemed as counterfiet
Total no. of notes ............................
(Signature of the tenderer) (Signature of counter cashier)
A-75
Annexure 6.6
Counterfeit Notes detected by Banks - Consolidated Data on All India
Basis
Report for the month of ........................................
Name of the bank ..............................................................
Address of the forged Note Vigilance Cell ..............................................................
..............................................................
..............................................................
E-Mail address ..............................................................
Part -1; State / Union Territory - wise summary of counterfeit Notes detected by the Bank
State/Union Denomination wise number of notes Total

Territorty* Pieces
1 `.10 `. 20 `. 50 `. 100 `. 500 `. 1000

Bank notes - - - - - -
processed
through
machines
Counterfeit
Notes
detected -
Pieces/serial
Number
2
3
Grand total
* Indicate name of state/union territory
A-76
Annexures
Part - 2 : Details of cases of FIRs
Pending with the Sent to police Returned by Pending with

police at the during the month Police police at the end
beginning of the of the month (A) +
month (B) - (C)
(A) (B) (C) (D)
Number of cases
Number of notes
NB: Each FIR lodged comprises as one case. The total number of counterfeit notes covered by FIRs to be indicated in
each of the columns.
Certified that (I) FIRs have been lodged in respect of all notes indicated in Part - 1 above, and (ii) the
related date has been reported to the issue Office of Reserve Bank of India concerned.
Name of Head of the FNV Cell ---------------------------
Designation ----------------------------
Date ---------------------------
Forwarded to Department of Currency Management, (FNV Division...................................) Reserve Bank

of India, Mumbai
NB. The report to be prepared in MS Excel and transmitted by e-mail to dcmfnvd@rbi.org.in
A-77
Annexure 6.7
A
-----------------------------
Counterfeit Currency Report (CCR)
Date: .
DETAILS OF REPORTING
BRANCH/LOCATION
NAME OF THE ENTITY

NAME OF THE BRANCH
BRANCH REFERENCE NUMBER

ADDRESS (NO.,BUILDING)
STREET/ROAD
LOCALITY
CITY/TOWN, DISTRICT
STATE, COUNTRY
PIN CODE
FAX
TEL
E-mail
DENOMINATION NUMBER OF PIECES VALUE

` `
1000
500
100
50
20
10
5
TOTAL NUMBER OF NOTES / VALUE
A-78
Annexures
Sl No NOTE VALUE SERIAL NUMBER OF REMARKS

CURRENCY NOTE
DATE OF CASH TENDERING

TOTAL CASH DEPOSITED BY THE PARTY
DATE OF DETECTION
Detected at A. CASH COUNTER
B. BRANCH LEVEL
C. CURRENCY CHEST
D. RBI'S CVPS
E. OTHERS
WHETHER LOCAL POLICE STATION HAS
BEEN INFORMED (YES / NO)
DETAILS OF FIR (IF AVAILABLE)
DETAILS OF RELATED PERSONS
NAME OF TENDERING PERSON

NAME OF ACCOUNT HOLDER
ACCOUNT/CARD NO
ADDITIONAL INFORMATION IF ANY
Note: In case of more number of currency notes additional sheets to be used.
Signature of Branch Manager/ Currency Chest-in-charge

Name:
Designation:
A-79
Annexure 6.8
Claim form in respect of Charred / Dilapidated / Brittle notes
Date ........................
The General Manager
Reserve Bank of India, Issue Department
Claims Section,
....................................................
Dear Sir,
Exchange of Defective notes - Claim in respect of Charred / Dilapidated / Brittle notes

** ** ** ** ** ** **
I have in my possession the undernoted charred / dilapidated / brittle notes aggregating ` .................. As
the notes cannot withstand normal handling, I request you to fix the date and time convenient to you when
I may personally present these notes before you for examination. I also agree that the exchange value, if
any, payable to me under Reserve Bank of India (Note Refund) Rules in respect of these may be remitted
to me in due course.
Value Value
Denomination No. Of pieces Denomination No. Of pieces
` `
` 1 ` 10
` 2 ` 20
` 5 ` 50
` 100
` 500
` 1000
Total
2. I hereby take full responsibility for any damage that may be caused to the notes in the process of their
handing / examination and undertake that I shall abide by the decision of Reserve Bank of India on
payability or otherwise of the said notes.
Yours faithfully,
(Signature) Name and address of the Tenderer alongwith Mobile No:

.....................................................................................
.....................................................................................
.....................................................................................
A-80
Annexures
Annexure 6.9
Form DN 1 - Paper Token to be given to the Tenderer
ORIGINAL (Token for mutilated notes) DUPLICATE

Form DN.1 (For the tenderer) (For the bank to be kept with the notes)
a Sr. No.
Date :
a Sr. No.
................................. Branch ................................. Branch Date :
Note Pieces Value

Note Pieces Value
` Rs.
1 1 Pay Pay Half
2 Value
2
5 5 BM / MGR / BM / MGR /
10 Acct. Acct.
10
20 20
50 50
100 100
Receivers Receivers
500 500 Reject
Initial Initial
1000 1000
Total Total
1. This token should be produced for payment on the same day 1. This token should be produced for payment on the same day
2. Tenderer should furnish his name and address on the reverse of the 2. Tenderer should furnish his name and address on the reverse of the token
token along with signature on both the original and duplicate along with signature on both the original and duplicate
3. Notes rejected shall not be returned to the tenderer. 3. Notes rejected shall not be returned to the tenderer.
A-81
Annexure 6.9 contd

(Reverse Side of Form DN 1)
Name of the Tenderer ...................................................... Name of the Tenderer ................................................
Address of the Tenderer ..................................................... Address of the Tenderer ................................................
Signature / Thumb Impression ...................................................... Signature / Thumb Impression ................................................
Receipt Receipt
Case No. DN. (.........................) Case No. DN. (.........................)
Received `.. .......................... (Rupees .......................................... ........... Received `. ......................... (Rupees .................................. ..............
............................................................................................... ....................................................................................
Date : Signature / Thumb Impression of the Tenderer Date : Signature /Thumb Impression of the Tenderer
A-82
Annexures
Annexure 6.10
FORM DN 2 - Register of Mutilated Notes Received, Paid and Rejected
A ....................................................... branch
1 2 3 4 5
Date Token Receipt Notes paid for full value (No. of pieces) Notes paid for half value
No.
Pcs. Value 1 2 5 10 20 50 100 500 1000 TP Value 10 20 50 100 500 1000 TP Value
7 8 9 10 11 12
Notes rejected Initials of Initials of Date of destruc- Initials of
Date of destruc-
tion of half value
Paying tion of full value Branch Dy. Remark
Pcs. Value Acct. Acct. Acct. paid rejected Acct. Mgr. Acct.
Clerk paid notes Mgr. Treasr.
notes
A-83
Annexure 6.11
FORM DN 3 - Rejection Advice to the Tenderer
Case No. DN................... of 20 .....
a ........................................... Branch
Dated : ..........................
Shri / Smt.....................................................................
.....................................................................................
....................................................................................
Dear Sir / Madam,
Claim on Mutilated Notes.
We advise that the undermentioned notes tendered by you for payment of value cannot be paid as the
conditions under which payment can be made on such defective notes under the Reserve Bank of India
(Note Refund) Rules are not satisfied vide item(s) ....................................... below :
(Details of pieces and denomination are shown in the margin) (Reasons for Rejection)
(A) ........................... Note(s) cannot be identified as genuine note(s) on which the Bank is
............................ liable Rule 5(2) (i) / 5(2) (v) / 7.
(B) ............................ Note(s) seem (s) to have been dealt with (not necessarily by the clai-
............................ ment) in such a manner as to entail rejection under Rule 5(2) (ii).
(C) ............................ Note(s) carry/carries extrinsic words of visible representations
............................ intended to convey or capable of conveying message of political
........................... character Rule 5(2) (iii).
(D) ........................... Note appears to have been illegally imported into India
........................... Rule 5(2) (iv).
(E) ........................... Information called for by the prescribed Officer / Bank not furnished
........................... by claimant within stipulated .period Rule 5(2) (vi).
(F) ........................... Government Note(s) presented, does / do not satisfy the conditions
........................... stipulated in Rule 2.
(G) ........................... A major portion of the number is not identifiable in an undivided area
........................... on one of the pieces Rule 9(1) (c).
(H) ........................... A major portion of the number is not identifiable in an undivided area
........................... at each of the two places at which it is primed Rule 9(2) (b) /
........................... 9(2) (c).
(I) ........................... presented cannot be identified as belonging to the same note
........................... 9(1) (c) / 9/(2)(A) 9(2) (c).
A-84
Annexures
(J) ........................... Only half the face value of the note(s) is paid in terms of Rule 9(3).
(K) ........................... Pieces / piece presented are together / is of an area which is less
........................... than half the area of a note Rule 9(1) (b) / 9(1) (c) / 9(2) (c)
2. The rejected note(s) has / have been retained in this office and will in due course be destroyed
or otherwise disposed of in terms of Rule 22(2) of the Reserve Bank of India Note Refund Rules.
Yours faithfully,
Branch Manager
Note :
i. Major portion of the number means the prefix and any three digits of the number of where the prefix is not identifiable, any
tour digits of the number
ii. In terms of Rule 21 (2) of the Reserve Bank of India (Note Refund) Rules ,1975 the decision of the Prescribed Officer or
the Bank in regard to any claim shall be final and no appeal from the said decision shall lie to any other Officer or
Authority.
iii. Save as provided in Rule 22(1), any defective note presented under the Reserve Bank of India (Note Refund) Rules,
1975 shall be retained by the Bank and destroyed or otherwise disposed of at any time after payment or on the
expiry of a period of 3 months from date of rejection of the claim, as the case may be.
A-85
Annexure 6.12
FORM DN 7 - Payment Advice to the Tenderer
DATE
a ........................................................ Branch
CASE No. DN.
To
Shri / Smt.....................................................................
.....................................................................................
....................................................................................
Dear Sir / Madam,
Claim on mutilated notes.
Please refer our rejection advice dated ............................... in case No. DN ................................ of 198
On scrutiny of the rejected notes mentioned in our above advice by the Reserve Bank of India, the note(s)
valued .` ............................... has / have been found payable under the Reserve Bank of India, (Note
Refund) Rules. Please produce this letter at our branch along with our earlier advice and collect the above
amount within 15 days .
Yours faithfully,
Branch Manager.
RECEIPT Case No. DN. ( )
Received .` ....................... (Rupees .. .................................................................... .....................

.................................................................................................................................................
Date : (Signature of the tender / Thumb Impression)
A-86

11 Annexures 280613

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Cash Handling and Management 2013

Reserve Cash Movement Register

Particulars Number of Pieces denominationwise ` Coins Initials of

Make of the Key : ........................ Key Number(s): 1. ............. 2. ..............

Official/Shroff Handing over Official/Shroff taking over

i. covers the two twine bands and the portion in

Note section with the two edges of the vertical side of

Note section with the left side of the horizontal band

Note section with the right side of the horizontal band

Denomination of Note ......................................................................................................................................

Form adopted from Central Government Compilation of Treasury rules.

Illustrative picture of the Top / Bottom of a bundle

Twine Currency Note

Contains 1000 pieces of ` ................ Denomination in

Shroff signature ........................................

Register of Tokens Issued

Cash received by Cash Parcels / Money Orders / Other modes Register

Particulars Number of Pieces Amount

Total of Coins (B)

Total in words Rupees ........................................................................................................... ........................

Shroff Branch Manager /Asst. Branch Manager

I. Cash related transaction that can be corrected by Teller/Single Window Operator

Type of error Solution

We can find out if the transaction is in Rejected Status.

Cash Drawer Operations> Cash Drawer updation >

Enter the Teller Number>> Click Execute >>

When the THE CONCERNED CASHIER TO DO THE FOLLOWING

Funds in Transit (Cash) Register

We have remitted through Shri ... ....Clerk/Shroff of

Cash remittance of `.. (Rupees.. only)

Shortage/Excess* * Details of defective notes

* Strike out which is not applicable

Bond for Cash Remittance under SBI Guarantee Scheme

The Branch Manager

For Indian Bank

Name of the Bank and address of the branch :

Number of Pieces : Value .`

Total weight including the Coin Bag :

1. Ahmedabad Ahmedabad Main Ahmedabad Main

S No. Zone Name Currency chests Attached Branch

30. Visakhapatnam Rajahmundry Rajahmundry

Application for opening of Currency Chest with Cost/Benefit Analysis

Net Benefits = Total Benefits - Total costs

Particulars AAA Class AA Class B Class C Class

Suggested Layout of a Currency Chest located in the Ground Floor

PATROL LING PERIMETER CASH TOILET

STAIRS CUM SHUTTER

Miscellaneous Column No.10 comprises the following:

Details of `. coins Total value of `. Total Value of

Treasury Officer / Sub-Treasury Officer / Agent / Manager

a Annexure 4.7 contd...

[1] The chest slip should be written in ink only.

Old ` 1 /- Notes `. 2/- Notes Total

Sl No Name of the Chest Fresh Notes Fresh Coins

Letter of Authority for Lifting of Cash from Branches

The Manager Date:

We have deputed Shri ............................................................. attached to our chest to collect

Specimen signature of Shri ...............................................

Please send a cash remittance of .`........................... (Rupees ....................................................

We shall note to send our credit advice on receipt of your claim.

For use at Currency Chest

Opening Cash Balance

OPENING CASH BALANCE = RESERVE CASH + TILL CASH =

Cash balance(A) = opening cash balance - payment made by ATM