Role Title

Adult Courses Coordinator

Role Information

Role Type Pay Band Location Duration Reports to:

Coordinator Teacher Hanoi 36 months Senior Teachers

Role purpose

To provide up to 18 hours per week of high-quality teaching on Adult courses, and occasionally
other courses when needed. To deliver 2 hours per week of cover as paid overtime if needed.
To help develop, promote and support the Vietnam myClass, IELTS and other Adult products
To lead on and/or coordinate value-added activities for myClass in Hanoi (e.g. myClub,
newsletters, events, etc.) and support students on myClass
To participate actively in the Vietnam (Hanoi & Ho Chi Minh City) Adults team to help deliver
strategy
To work towards the regional myClass team strategy and with regional colleagues and peers.

About us

The British Council is the UKs international organisation for cultural relations and educational
opportunities. We create friendly knowledge and understanding between the people of the UK and
other countries. We do this by making a positive contribution to the UK and the countries we work with
changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language,
education and civil society. Each year we reach over 20 million people face-to-face and more than
500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity
governed by Royal Charter and a UK public body.

Geopolitical/SBU/Function overview:

The Hanoi Teaching centre currently delivers myClass to around 600 learners, and IELTS to over 150
more students. myFoundation is a relatively small feeder product. The business has stabilised in
Hanoi, and the challenge is to grow our numbers in the coming years. There are around 35 teachers
in Hanoi, and they deliver both YL and Adult courses, with YL courses being the bulk of our business.
The TC Management team consists of the Head of Young Learners, 4 Senior Teachers, 5
Coordinators, and an Operations Manager. (The Head of Adults is based in Ho Chi Minh City, but
visits Hanoi on a regular basis.)

Adult Courses Coordinator is an important post working primarily on providing ongoing support to
teachers and Adult learners in British Council Hanoi, especially with the myClass product and its
associated activities.
You will work in a supporting role to the Senior Teacher Adults to help ensure quality teaching and

1 [Adult Courses Coordinator Hanoi] | [27 May 2017] | The British Council
learning on Adult courses, helping provide guidance and training to teachers as well as counselling to
students and support for the Student Advisors.
The Coordinator will have responsibilities for the logistical management of myClass materials, as well
as the development of materials to suit the local context, and be co-responsible for introducing and
communicating changes to the teaching team. They will also be involved in training for myClass,
helping arrange and deliver both induction and ongoing training. Experience with the myClass product
is therefore an essential competency for this job.
The Coordinator will lead on the planning, scheduling, and delivery of high-quality myClub sessions,
as well as working closely with marketing, sales, customer management and student advisors on
communicating activities in order to increase student engagement and to grow numbers and
satisfaction.
The job will also involve supporting the development of other key areas of the Adult offer, e.g. IELTS
Preparation, myFoundation (beginners), and off-site Corporate courses, to help ensure that they are
meeting needs and expectations as well as quality standards.
The Coordinator will also work as part of the Vietnam Adults team to drive all this forward, and will, on
occasion, need to work with the wider regional team, particularly regarding myClass, in support of our
products.
British Council Vietnam is a strong believer in CPD, running annual TYLEC and Diploma courses in-
house. As well as acting as a line manager and member of the wider Hanoi TC management team,
you would be expected to act as a Trinity tutor, and will be trained up for this if needed.

Main Accountabilities:

Support the Senior Teacher Adults to provide extra value for students of Adult courses in Hanoi.
Contribute to E&E strategy by delivering teaching to the highest standards of ELT, enhancing
British Councils reputation as a world authority in ELT.

Main Responsibilities:

To support Senior Teacher Adults in providing extra value for students.

To contribute to Adult Courses Training for teachers at the British Council, Hanoi.
To provide support to teachers when planning lessons.
To support the Senior Teacher Adults in the day-to-day running of Adult courses in Hanoi.
To assist Head of Adults Vietnam with product development and implementation of regional
Adults products.

Adult Courses Coordinator main duties (25-50%)

Work with ST Adults, VN Adults team, and Regional myClass team to ensure all locally stored
myClass materials are current and up-to-date.
Work with teachers to ensure materials and adaptations made for all Adult courses are
appropriate for local context and on-brand, and stored on shared drive for all teachers to access.
Be involved in developing and trialling new myClass and IELTS materials and pathways. Help
introduce and communicate changes to teaching team.
Liaise with Head of Adults, ST Adults, and Regional myClass Coordinators about developments
with assessment. Be involved in developing and trialling new myClass assessment systems.
Introduce and communicate changes to teaching team.
Lead on planning, scheduling, and delivery of high-quality myClub sessions, and effectively
manage and support teachers in delivery of myClub.
Manage the myClass / myClub newsletter, and OBS communication, ensuring regular, relevant
posts of a high standard.
Work with the myClass Student Advisors in HN and HCMC to provide support to myClass

2 [Adult Courses Coordinator Hanoi] | [27 May 2017] | The British Council
 students locally, e.g. through counselling meetings, and making decisions on student progress
based on assessment of learning.
Support implementation of cross country training plans for myClass and other Adults products.
Provide ongoing mentoring and support to teachers new to myClass and other Adults products.
To act as a line manager, and Diploma tutor where needed.

Teacher main duties (50-75%)

To plan, prepare and deliver high quality English language teaching that meets the needs of
different customer groups taking into account individual learning styles
To monitor progress and provide regular feedback to help manage students performance
throughout courses, and actively promote learner autonomy
To contribute to the development, evaluation, and improvement of English language courses,
materials and related services, in order to meet students needs by actively working as a member
of the teaching team
To complete teaching related administrative tasks to specified standards
To engage actively in professional development and performance management to ensure quality
and high standards in teaching and learning, and maintain British Councils position at the
forefront of best ELT practices
To contribute to the development of lasting, mutually beneficial relationships by enhancing
students understanding of contemporary UK
To support local marketing and promotional strategy, and assist the teaching centre team in
delivering excellent customer service
To ensure safeguarding and guidelines are applied and upheld in line with standards and policy
for the following areas:
Child protection
Equal Opportunity and Diversity
Health and safety

Key Relationships:

Internal
ST Adults Hanoi
myClass teachers
Student Advisors Hanoi and Ho Chi Minh City
Head Adults Vietnam
ST Adults and Adults Coordinator Ho Chi Minh City
Operations Manager and Teaching Centre Management Team Hanoi
Sales and Customer Management colleagues, Hanoi
TC Marketing colleagues, Hanoi
Regional myClass Team

External
Students
Visitors and enquirers at Hanoi Teaching Centre
Corporate clients (eg. VN Ministry of Defence)
Wider EFL community

Role Requirements:

Threshold requirements: Assessment stage

Passport requirements/ No passport restrictions Shortlisting
Right to work in country
For work permit to be processed, original

3 [Adult Courses Coordinator Hanoi] | [27 May 2017] | The British Council
 certificates including your
university/undergraduate degree, teaching
certificates as well as a police check from
previous country are required
Valid DBS check & police check from
previous country is required.
All staff have to undergo a medical
examination, with certification FIT FOR
WORK status, on arrival for the purposes
of obtaining a work permit.
Please also note that the definition of a
legal partner in Vietnam is for people who
are legally married.

Direct contact or Yes.

managing staff working
with children? UK nationals need to apply for a UK DBS
(Disclosure and Barring Service) check. In
addition all new teaching staff should acquire a
police check from their current country of
residence. All the above need to be applied for
prior to post.

Person Specification: Assessment stage

Language requirements
Minimum / essential Desirable Assessment Stage

High proficiency in English i.e. full Shortlisting

mastery of English across all 4 skills
equivalent to user (CEFR C2) IELTS
Band 8/9 in each of 4 sections of the
academic module

Qualifications
Minimum / essential Desirable Assessment Stage

Cambridge DELTA/Trinity Dip Certificate in YL teaching Shortlisting

TESOL/PGCE (e.g. TYLEC, YL Extension to
High proficiency in English i.e. full CELTA, etc.)
mastery of English across all 4 skills MA/MSc TESOL, TEFL or
equivalent to user (CEFR C2) IELTS Applied Linguistics, etc.
Band 9 in each of 4 sections of the Certificate or Diploma in
academic module Educational Management
Undergraduate/university degree

Role Specific Knowledge & Experience

Minimum / essential Desirable Assessment Stage
5 years post-certificate i.e.
CELTA/Trinity cert TESOL experience Experience in teaching Short listing
in teaching Adults General English, Academic English and interview
including beginners (1600+ hours)

4 [Adult Courses Coordinator Hanoi] | [27 May 2017] | The British Council
 Experience of teaching myClass Distance Delta Local Tutor
Experience in teaching IELTS
Preparation courses
Experience in course coordination
and/or line management of teachers
Experience in teaching Young
Learners 6-17 (600+ hours)

Role Specific Skills (if any) Assessment Stage

All 5 Teaching competencies (all at level 2): Shortlisting AND

Interview
Subject Knowledge
Understanding your Learners
Course and lesson planning
Classroom Management
Learning Technologies

Organised, responsible and

independent
Good communicator
Customer Service focussed
Commitment to own professional
development
Good understanding of rationale of
myClass

British Council Behaviours Assessment Stage

Working together (more demanding) Interview

Creating shared purpose (more demanding)
Making it happen (essential)

Please note: the other behaviours below will not be assessed at interview.
However, all behaviours will be used for performance management purposes.

Being accountable (essential)

Shaping the future (essential)
Connecting with others (essential)

Prepared by: Date:

Andrew Milner, Head of Adults Vietnam 27 may 2017

5 [Adult Courses Coordinator Hanoi] | [27 May 2017] | The British Council
Information about the vacancy

Job Title Adult Courses Job Code VIE-T-1550

Coordinator
Location Hanoi, Vietnam Job Type Teacher

Applications 22 June 2017 (23:59 Start Date 10 Aug 2017

Close UK Time)
Number of Posts 1

Role Information

Contract Renewable Contract No of Staff Contract Contact Teaching

Length Period Type Managed Hours Hours

36 months Renewable Full time Up to 3 37.5 Up to 18 + 2 hours

contractual cover,
paid overtime
Job Overview

British Council Hanoi is a high profile Teaching Centre which plans to expand to meet an ever
growing number of potential clients and students. We are seeking a new Adult Courses
Coordinator who will work primarily in a supporting role to the Senior Teacher Adults in the
successful delivery of myClass in Hanoi. The job will also involve helping develop and
improve other products in the Adult offer (IELTS Preparation and myFoundation), as well as
leading on coordinating and delivering value-added activities around myClass (myClub,
newsletter, events, etc.) in order to increase customer engagement.

As well as supporting over 40 teachers and other TC colleagues in Hanoi, you will work as part
of the all-Vietnam Adults team (Hanoi and Ho Chi Minh City), and will also have the opportunity
to work with Sales, Customer Management and Marketing colleagues on local initiatives, as well
as the regional myClass team on the implementation of regional strategy and initiatives.

You will teach up to 18 hours per week of mainly adult learners, although you may need to
teach children and teenagers if operationally necessary. Your timetabled teaching hours will be
managed to facilitate your coordination role. In addition, like all teachers, there is a contractual
requirement to teach an additional 2 hours per week (paid as overtime) if operationally needed.

This role is ideally suited to those teachers who would like to develop management skills and
gain a better understanding of managing an Academic product as well as the running of a
teaching centre operation. You will also be expected to play a part in the centres professional
development programme, for example delivering INSETT and acting as a Trinity Diploma tutor.
Flexibility and the ability to work well with others will be of paramount importance in the position.

Hanoi is a wonderful city with an intoxicating mix of the old and the new. It is a city of lakes and
contrasts tree-lined roads with colonial villas can be found around the corner from moped-
filled streets with modern glass skyscrapers. It is a city of fast paced change. You can still live
off the delicious and cheap street food or dine out at great restaurants. Theres a thriving

1 [Branch Young Learner Coordinator] | [20 May 2017] | The British Council
underground art and music scene, not to mention picturesque Ha Long Bay close by. Most of
our staff live near the centre of the city or around Tay Ho or Truc Bach lakes either in spacious
apartments or houses. Your salary goes a long way and many find it difficult to leave after they
have acclimatized to Hanois way of life!

Enquiries about the post can be sent to the East Asia Regional Teacher Recruitment team
based in Singapore.

Interviews are likely to be held one week after closing date.

Internal applicants only - Please include your most recent end-of-year-record and copy in
both your line and centre managers when submitting your application.

Valuing diversity is essential to the British Councils work. We aim to abide by and promote
equality legislation by following both the letter and the spirit of it to try and avoid unjustified
discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and
human rights. All staff worldwide are required to ensure their behaviour is consistent with our
policies.

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1
child safe certification. We believe that all children have the right to be protected from all forms
of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the
world. In line with the British Council's Child Protection policy, any appointment is contingent on
thorough checks including criminal record checks, in line with legal requirements.

Local restrictions on employment

Vietnam has recently updated its immigration laws. We will do our utmost to support you in
getting into post in Vietnam and will be in contact regularly after your appointment is confirmed
to assist you.

The updated details are as follows :

With the new immigration laws in place from January 2015, we need to get a working permit for
you before you arrive in Vietnam. Once the work permit has been received you will be able to
get a work visa.

To facilitate our getting your work permit, you will need to send the completed application and
documents to us 50 calendar days before your expected arrival date.

We are required to submit the following legalised documentation to obtain your work permit:

A university/undergraduate degree and an internationally recognised EFL qualification (i.e.

Cambridge CELTA/Trinity CertTESOL) including original copies of certificates
Verified teaching experience
A police clearance from your most recent country of residence. If you are coming from the
UK this is the UK Disclosure and Barring Service (former CRB check)
A Vietnamese police check if you used to stay in Vietnam
A medical examination. All staff have to undergo a standard medical examination, with
certification FIT FOR WORK status, by qualified hospital upon acceptance of the offer. The
medical examination report will have to be legalised for the purpose of applying for a work
permit.
Passport photos (digital)

The following are constraints on working in Vietnam :

The definition of a legal partner in Vietnam is someone who you are legally married to. You
will need a marriage certificate as proof of marriage for your partner to get a visa
The British Council cannot guarantee that work permit applications for people over 60 will

2 [Teacher of English] | [24 April 2017] | The British Council

 be accepted. Although no maximum age for expatriate workers is specified, we have learnt
that it can be difficult for applications to be accepted by the authorities when the applicant is
over 60.

Centre information

British Council Hanois main centre is the hub for our teaching operations in Hanoi. It has
stunning views over West Lake, 11 state of the art classrooms, where we teach children, teens
and adults in the evenings, weekends, and day times. We also deliver courses for special
groups, including intensive courses sponsored by companies or partner organisations, courses
to primary, secondary students at their schools.

We are a 7 day a week operation. We currently have one branch in the rapidly developing New
Hanoi west of the centre, which has 10 classrooms. In the coming years we expect to open
further branches with resulting career opportunities. Across the British Council Hanoi we employ
about 80 staff in the Teaching centre, over half of whom are teachers. We have an experienced
management team.

We are the premium English provider in Hanoi. Competition is tough so our reputation for
teaching quality is our highest priority. Our service quality supporting our teaching offer also
differentiates us and we aim overall to deliver the highest quality available.

We see training and development as helping you to do your job better and preparing you for
future career steps. We support learning through a personal learning plan and longer term
professional development through developing career objectives and planning.

In addition our weekly INSETT programme focuses on skills and knowledge about our day to
day work in teaching and the customer journey. Four times a year we also have a Team Day
where we work together to improve key aspects of our offer and standards across our courses /
products.

We offer financial and academic support to teachers pursuing the DELTA, and also provide
training leading towards the Trinity Young Learners Extension Certificate, as well as training to
become an IELTS examiner.

Salary

24-hours contract 2,906 - 3,689 USD per month gross

10 point salary scale. Points are awarded for relevant qualifications and experience.
1 = US$1.28 (May 2017)

Visa and Work Permits

With the new immigration laws in place from January 2015, all those who come to work in
Vietnam will be required to obtain a work permit before their arrival. Individuals will need to
make sure they complete all preparation for the work permit application well in advance, and
send the complete set of application documents to the centre, at least 30 working days (or 50
calendar days) before the expected arrival date. The office in Hanoi (or Ho Chi Minh City) will
assist in submitting the dossier to the local Department of Labour. Once the work permit is
issued, the working visa for your relocation will be arranged accordingly. Costs related to health
check, document legalisation, and translation will be reimbursed by the centre upon your arrival.

Income taxes and national insurances

3 [Teacher of English] | [24 April 2017] | The British Council

Income Tax
Vietnamese tax is payable on gross salary at between 5 and 35% (deducted at source)

National Insurance
Applicants, who have been resident and working in the UK immediately prior to going abroad for
employment, are liable for UK National Insurance Class 1 contributions for one year. If so the
Council will pay the employer's share and will deduct the employees share from your salary at
the source.

Mandatory Health Insurance contribution applied to all foreign staff

In our recent update with the Social Insurance Organisation, it is required that all foreign staff
who legally work in Vietnam will have to contribute to the state mandatory health insurance. The
contribution rate is currently 1.5% of monthly base salary by the staff member and 3% by the
employer (base salary cap at 24.2 million VND). This means every month, a staff member has
to pay maximum 363,000VND (~16USD) to the state health insurance fund; the employer
contributes 32USD accordingly. From September 2015, all teachers and expat staff working
under employment contract in British Council Vietnam will be put into this mandatory scheme.

Transfer Package for those recruited outside Vietnam only

Airfares on transfer
Economy class air fare(s) paid for member of staff, accompanying partner and children from
previous post or the UK.
Economy class air fare(s) paid for member of staff, accompanying partner and children to the
UK or home country upon leaving post after completing a minimum of a two-year contract.

Baggage Allowance
Accountable allowance of 1,200 GBP for single staff; 2,000 GBP for staff with accompanying
partner and /or children per transfer.

Settling-In Allowance
Unaccompanied teacher allowances: 2 weeks' salary + up to 2 weeks hotel accommodation
Accompanied teacher allowances: 3 weeks' salary + up to 2 weeks' hotel accommodation
Vaccinations
Essential vaccinations (recommended for people coming to Vietnam) upon arrival are all
covered and arranged by the British Council, for the teachers and their eligible dependents.

Please note that successful candidates based in Vietnam do not receive transfer benefits such
as flights, baggage, settling in allowance etc with the exception of medical insurance. Please
email EAteacher.recruitment@britishcouncil.org.sg should you need further clarification.

Accommodation Allowance

No accommodation allowance, but we will put you in touch with a local estate agent, and time
off (during non- teaching hours) is also given in order to seek accommodation on first arrival.
You may also request up to 3 months' salary advance (net) to help with rental down payments
given valid rental contract is provided.

Annual leave allowance

35 working days per annum plus 10 public holidays as designated by the Teaching Centre
Manager and/or Operations Manager.

4 [Teacher of English] | [24 April 2017] | The British Council

Medical allowance

International cover under the excellent and very comprehensive British Council BUPA medical
scheme for member of staff and eligible dependents.

Any Other Allowances

Pension support:
The British Council will match contribution to pension scheme up to 1,800 GBP. Qualifying
period of 3 months in first contract with the centre.

Induction:
A structured Induction programme.
Meet and greet service on arrival.

Additional Information

Enquiries about the post should be sent to the East Asia Regional recruitment team:
E-mail: EAteacher.Recruitment@britishcouncil.org.sg
Deadline for applications:
Information on the Centre's current courses can be found at www.britishcouncil.org.vn

At the end of contract it is advisable for teachers to apply for a Vietnamese Police background
check before they leave Vietnam. This police check is difficult to get once teachers have left the
country and it is often a necessary document for future teaching posts. Help and advice will be
given to any teachers applying for this background check.

Whilst the above information was accurate at time of writing, specific details and entitlements are subject to change.

5 [Teacher of English] | [24 April 2017] | The British Council