lOMoARcPSD|1514108

Exam 2015, Answers rn

Operations and Logistics Management (Rijksuniversiteit Groningen)

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SolutiontoExampleIntermediaryExam

1D
SCMisintegratingtheflowofmaterials,informationandcustomersbetweenthe
organizationanditssuppliersandcustomers.

2A
OperationsStrategyisaboutmakingaprioritizationbetweenthefivekeyperformance
measures(Cost,Quality,Speed,DependabilityandFlexibility).AnswersBandDarenot
gettingintotheseKPIsandarethereforewrong.Clearly,forINPHONEFlexibilityismore
importantthanCost.

3C
Arrivalrateis10jobsperhour,capacityis12jobsperhour,i.e.,utilizationis10/12.

4D
Clearlythroughputisacapacitywhichshouldnotbeconfusedwiththethroughputtime.
Throughputisdeterminedbythebottleneck.HerethebottleneckisCoatingwhichcan
handle6jobsperhour.

5B
SeeSlide32ofLecture2

6B
SeeSlide38ofLecture3

7A
Balking:uponarrivalcustomerexaminesqueueanddecidestoleaverightaway
Reneging:Customerentersqueueandatcertainpointreachestheconclusionthat(s)he
leavesthesystem.

8C
SeeSlide43ofLecture3

9D
Arrivalrateis12customersperhour.Throughputtimeis5+15+10=30minutes=0.5hour.
AccordingtoLittlesequationitholdsthattheWIPisequalto12x0.5=6.

10D
Arrivalrate=60/7=8.57
ActivityAcapacity=3x(60/26)=6.92
ActivityBcapacity=60/8=7.5
ActivityCcapacity=2x(60/18)=6.67.

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11C
Designcapacity=120hours/weekx1200tablets/hour=144,000tablets/week
Plannedbreaksetcare12hoursperweek,i.e.,
Effectivecapacity=(12012)x1200=129,600
Actualoutput=116,640
Utilization=Actualoutput/designcapacity=116,640/144,000=81%
Efficiency=Actualoutput/Effectivecapacity=116,640/129,600=90%.

12C
Arrivalrateis12jobsperhour
AtActivity1,9jobscanbedonein15+(9x5)=60minutes,i.e.,9jobsperhour
AtActivity2,at2athecapacityis4jobs/hourandat2bitis6jobsperhour,i.e.,intotal10
jobsperhour
ThebottleneckisActivity1andthethroughputis9jobsperhour.
Again,throughputisacapacitywhichshouldnotbeconfusedwiththethroughputtime.

13B
M/M/1
= 60/17; = 60/14

Wq 1.09
( )

14D
M/M/1
= 60/17
= 11 per 3 hours = 11/3 per hour
utilization = / = 0.96

15A
=1/2 = 0.5 units/minute and =3 units/minute
M/M/1 model

Wq = 0.067 minutes
( )

16A
= 60/6 = 10 customers/hour
= 60/4 = 15 customers/hour
M/D/1 model
2
Lq =0.667 customers
2( )

17B

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= 3 customers/hour; = 4 customers/hour
M/D/1 model

2
WS
2( )

18C
M/M/1
= 60/17
= 60/14
n>1
k 1

Pn k

= 0.68

19B
LetXbethebatchsize,thenWilmacanhandleXbookingsin15+10Xminutes,i.e.,
[60X/(15+6X)]bookingsperhour.Thearrivalrateis5bookingsperhour.
Theinequality[60X/(15+6X)]>=5isequivalenttoX>=7.5.Sinceitdoesnotmakesenseto
makehalfbookings,thebatchsizeshouldbeatleast8.

20C
At(A)thecapacitiesare4items/hour;4items/hourand2items/hour,sothatthe
throughputis2item/hour;
At(B)thecapacitiesare2items/minand2x2=4items/hour,sothatthethroughputis2
items/hour;
At(C)thecapacitiesare4items/hourand2x(60/45)=2.67items/hour,sothatthe
throughputis2.67itemsperhour.

21A
Thequestionistocalculatetheprobabilitythatthereare4ormorecustomersinthequeue.
Thestandardformulagivestheprobabilitythattherearemorethank(soexcludingkitself)
unitsinthesystem.
Ifwemusthave4ormorecustomersinthequeue,theremustalsobeonecustomer,whois
beingservedatthatmoment.Sothenumberinthesystemmustbe5ormore.Having5or
morecustomersinthesystemisequivalenttohavingstrictlymorethan4customersinthe
system.Thus,
=5customers/hourand=60/7=8.57customers/hour
k 1

Pn k =(5/8.57)4+1=0.0675

22C (see slide 48, lecture 3)

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