Emotions And MOODS

Dr. Anirban Mukherjee

 Basic Concepts

Affect is a generic term that covers a broad range of

feelings people experience, including both emotions
and moods.

Emotions-Are intense feelings directed at someone or

something.

Moods-Are less intense feelings than emotions and

often lack contextual stimulus.
 EMOTIONS

Caused by specific event

Very brief in duration

Specific and numerous in nature

Usually accompanied by distinct facial expressions

Action oriented in nature

 MOODS

Cause is often generally and unclear

Last longer than emotions

More general (positive and negative affect)

Generally not indicated by distinct expressions

Cognitive in nature
 The Basic MOODS

Positive Affect-A mood dimension that consists of

specific positive emotions such as excitement, self-
assurance, and cheerfulness at the high end and
boredom, sluggishness, and tiredness at the low end.

Negative Affect-A mood dimension that consists of

emotions such as nervousness, stress, and anxiety at
the high end and relaxation, tranquility, poise at the
low end.

Positivity Offset-The tendency of most individuals to

experience a mildly positive mood at zero input.
SOURCES OF EMOTIONS
AND MOODS
Personality

Day of the Week and Time of the Day

Weather

Stress

Social Activities

Sleep and Exercise

Age
 EMOTIONAL labor

Emotional Labor-A situation in which an employee

expresses organizationally desired emotions during
interpersonal transactions at work

Emotional Dissonance-Inconsistencies between the

emotions people feel and the emotions they project
 SOME CONCEPTS

Felt Emotions-An individuals actual emotions

Displayed Emotions-Emotions that are

organizationally required and considered appropriate
in a given job

Surface Acting-Hiding ones inner feelings and forging

emotional expressions in response to display rules.

Deep Acting-Trying to modify ones true inner feelings

based on display rules.
 Affective EVENTS
THEORY
A model that suggests that workplace events cause
emotional reactions on the part of employees, which
then influence workplace attitudes and behavior.
 EMOTIONAL
INTELLIGENCE
The ability to detect and to manage emotional cues
and information.
 Ob Application of
emotions and moods
Selection

Decision Making

Creativity

Motivation

Leadership

Negotiation
 Ob Application of
emotions and moods
Customer Service

Job Attitudes

Deviant Workplace Behaviors

Safety and Injury at Work