2016/17

Organizational Development
Course Catalogue

Photo credit: Government of Yukon / F Mueller

 Essential public service skills
Developing leaders Essential knowledge and skills specific to the public
at all levels sector that are relevant to all employees.
Advanced Critical Thinking
An important part of the Organizational
Development branch (ODB) mandate is to implement Art and Craft of Public Policy
and support a variety of leadership development Behavioural Economics
initiatives within the Yukon government. Budgeting and Financial Management
ODB offers a range of courses to support the Corporate Orientation for New Employees
development of leaders at all levels of the Creating a Respectful Workplace Through Communication
organization and create a high performing public and Collaborative Practices
service. Crucial Conversations
Each course is connected to one or more of the Developing Resilience During Change
following program areas: Evaluation Essential Skills
Essential workplace skills Flourishing, the Science and Habits of Positive
Mental Health
Essential public service skills
FMIS-FM30 Inquiry
Management skills Reaching Out Across Communities: Shaping Next Steps
Leadership skills and Innovating Together with Users
Human Centered Design
Influencing Others
Essential workplace skills Introduction to Creating a Respectful Workplace
Introduction to Land Claims
Essential workplace skills are relevant to all
employees and are not specific to the public sector. Introduction to YG FMIS
Joint YG/YEU Grievance Procedure Training
Building on Your Strengths (Module 1 of Managing an
Engaged Workplace) Leading Change
Crucial Conversations Machinery of Government
Developing Resilience During Change Management Skills for Admin Professionals
Flourishing, the Science and Habits of Positive Mental Organization Development and Change Essentials
Health Organizational Development and Change Intensive
Management Skills for Admin Professionals Orientation to YG for New Employees
Leading Change Outstanding Administrative Assistant
Meeting of Minds Pension Education
Orientation to Yukon Government Project Management Essentials
Outstanding Administrative Assistant Quest/SOFT Reporting
Presenting Like a Pro Real Talk
Project Management Concepts Strategic Thinking
Real Talk Thriving, Striving and Surviving
Skillful Communication (Module 2 of Managing an Traditional Knowledge
Engaged Work Place)
Yukon First Nations History, Culture, Agreements &
Strategic Thinking Self-Government
Step Up How you Speak Up Yukon First Nations Traditional Knowledge
Seven Grandfathers Teachings
Talk on Teams (Module 3 of Managing an Engaged
Work Place)
Thriving, Striving and Surviving

For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development 1

Management skills Leadership skills
Specific skills to support sound decision-making Leadership capabilities allow all employees
and enable managers to navigate YG systems to influence decisions and set the culture of
and processes. our workplaces.
Advanced Change Leadership Advanced Change Leadership
Advanced Critical Thinking Advanced Critical Thinking
Art and Craft of Policy Behavioural Economics
Behavioural Economics Budgeting and Financial Management
Budgeting and Financial Management Building Your Team
Building Your Team Coaching for Performance
Creating a Respectful Workplace Through Communication Cost Benefit Analysis
and Collaborative Practices Crucial Conversations
Coaching for Performance Developing Resilience During Change
Cost Benefit Analysis Reaching In: Liberating Creative Adaptability in Everyday
Crucial Conversations Meetings
Developing Resilience During Change Evaluation Essential Skills
Reaching In: Liberating Creative Adaptability in Reaching Out Across Communities: Shaping Next Steps
Everyday Meetings and Innovating Together with Users
Evaluation Essential Skills Human Centered Design
Reaching Out Across Communities: Shaping Next Steps Influencing Others
and Innovating Together with Users Leading Change
Human Centered Design Advanced Critical Thinking
Influencing Others Machinery of Government
Introduction to Creating a Respectful Workplace Managing an Engaged Workplace (5 Modules)
Introduction to Land Claims Organizational Development and Change Essentials
Introduction to YG FMIS Organizational Development and Change Intensive
FMIS-FM30 Inquiry Powerful Conversations - Learning Labs
Joint YG/YEU Grievance Procedure Training Navigating HR Management: An Overview for Managers
Leading Change Performance Management (intro)
Machinery of Government Project Management Concepts
Managing an Engaged Workplace (5 modules) Real Talk
Powerful Conversations - Learning Labs Strategic Thinking
Managing for Success in a Labour Relations Environment
Meeting of Minds
Navigating HR Management: An Overview for Managers Course calendar
Organizational Development and Change Essentials For up-to-date, detailed information of scheduled
Organizational Development and Change Intensive courses, visit the course calendar on the Learning
Performance Management (intro) and Development site on Yukonnect:
https://yukonnect.gov.yk.ca/employeeinfo/learning-
Project Management Concepts
development
Quest /SOFT Reporting
Real Talk Training request form
Strategic Thinking To register for an Organizational Development
Yukon First Nations History, Culture, Agreements & branch course, download and complete a
Self-Government training request form from the Learning and
Development site.

For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development 2

Funding support
The Learning and Development Fund (previously
PTTP) supports the technical training and
professional development of Yukon government
employees.
It recognizes that employees want to keep learning
throughout their careers and that public servants are
better equipped to deliver services and make good
decisions when their knowledge base and skills are
up to date.
The Learning and Development Fund (LDF) supports
employee learning by helping to offset the costs
of tuition, conference registration fees and fees
for memberships in professional associations. The
LDF also supports a limited amount of employer-
coordinated training and learning opportunities for
employee cohorts.
The LDF is divided into four program streams:
1. Short learning events
2. Study programs
3. Memberships
4. Corporate skills upgrading
The first two program streams fund applications
from individual employees who want to take a
course, attend a conference or workshop, or follow
a program of study that will earn them a certificate,
diploma or degree.
The third program stream is available to individual
employees or departments seeking partial
reimbursement of the cost of membership in
a professional association. This support is one
component of an overall government approach
to the payment of membership fees, described in
General Administration Manual (GAM) Policy 3.14:
Membership Fees.
The fourth program stream aims to achieve
economies of scale by supporting a group of
employees to take training or follow a learning
program at the same time. The learners targeted
by this stream are employees in positions common
across government, rather than positions that exist in
only one or a few departments.
To learn more about the Learning and Development
Fund, visit the Learning and Development site
on Yukonnect, or contact the Organizational
Development branch at 867-667-8198 or
ODB.Reception@gov.yk.ca.
For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development
3 3
Registration and enrollment
Course registration
To register for a course, complete a Training Request
form. Fill in the appropriate information, print it off,
get the required signatures from your supervisor
and submit to your departmental HR branch.
Approved forms are forwarded to the Organizational
Development branch by your HR branch.
Enrollment status
Two to three weeks prior to the start of a course,
enrollees receive an email containing all the logistical
details of the course. If youve not received a
confirmation email, you are not enrolled yet. Be sure
to double-check the date, time and location of
your course.
Other organizations
Depending on the course, seats may be purchased by
other organizations. To purchase a seat, contact the
Organizational Development branch at 867-667-8198
or ODB.Reception@gov.yk.ca.
Communities
Some of our courses, programs and services can
be delivered in Yukon communities. To enquire
about an offering in your community, or to explore
other learning options, contact the Organizational
Development branch at 867-667-8198 or
ODB.Reception@gov.yk.ca.
Online training
Lynda.com offers thousands of online video courses
to help you learn technology, creative and business
skills. The Yukon government has a corporate
subscription to lynda.com that is available to all
Yukon government employees.
Employees are responsible for ensuring they have
their supervisors approval to take online training
through Lynda.com before signing up for an account.
For more information visit the Learning and
Development site on Yukonnect.
To sign up for a Lynda.com account send an email to:
ODB.reception@gov.yk.ca
Courses
Advanced Change Leadership........................................................................................................................................................................5
Advanced Critical Thinking: Tools for Decisions in Complex Contexts ..........................................................................................5
The Art n Craft of Public Policy......................................................................................................................................................................5
Behavioral Economics - Integrative Thinking and Design Thinking.................................................................................................6
Building your Team..............................................................................................................................................................................................6
Coaching for Performance...............................................................................................................................................................................6
Corporate Orientation to YG for New Employees...................................................................................................................................7
Creating A Respectful Workplace Through Communication and Collaborative Practices......................................................7
Crucial Conversations.........................................................................................................................................................................................7
Developing Resilience During Change........................................................................................................................................................7
Evaluation Essential Skills..................................................................................................................................................................................8
Flourishing: The Science & Habits of Positive Mental Health ...........................................................................................................8
FMIS-FM30 Inquiry (formerly called MPNet Inquiry).........................................................................................................................9
Guiding Circles Series.........................................................................................................................................................................................9
Human Centred Design.....................................................................................................................................................................................9
Influencing Others...............................................................................................................................................................................................9
Introduction to Creating a Respectful Workplace...................................................................................................................................9
Introduction to YG FMIS................................................................................................................................................................................. 10
Joint YG-YEU Grievance Procedure Training........................................................................................................................................... 10
Leading Change................................................................................................................................................................................................. 10
Machinery of Government............................................................................................................................................................................ 10
Managing for an Engaged Workplace...................................................................................................................................................... 11
Management Skills for Administrative Professionals ......................................................................................................................... 12
Meeting of the Minds...................................................................................................................................................................................... 12
Navigating HR and Managing Employee Performance for Managers and HR Practitioners.............................................. 12
Organization Development and Change Intensive.............................................................................................................................. 13
The Outstanding Administrative Assistant ............................................................................................................................................ 14
Pension Education............................................................................................................................................................................................ 14
Presenting Like a Pro....................................................................................................................................................................................... 14
Project Management Essentials.................................................................................................................................................................. 15
Project Management Essentials for Construction ............................................................................................................................... 15
Quest/SOFT Reporting.................................................................................................................................................................................... 16
Reaching In: Liberating Creative Adaptability in Everyday Meetings .......................................................................................... 16
Reaching Out Across Communities: Shaping Next Steps and Innovating Together with Users........................................ 16
Real Talk................................................................................................................................................................................................................ 17
Seven Grandfather Teachings ..................................................................................................................................................................... 17
Strategic Thinking............................................................................................................................................................................................. 17
Step Up How You Speak Up......................................................................................................................................................................... 17
Thriving, Striving and Surviving in Todays World................................................................................................................................ 18
Yukon First Nations Traditional Knowledge............................................................................................................................................ 19
Yukon First Nations History, Culture, Agreements and Self-Government.................................................................................. 19
Aboriginal Relations in Yukon...................................................................................................................................................................... 21
Applying for YG Jobs....................................................................................................................................................................................... 21
First Aid ................................................................................................................................................................................................................ 21
French Language Training............................................................................................................................................................................. 21
Overview of YGs Corporate Health and Safety Management System......................................................................................... 21
Writing in Government of Yukon Style..................................................................................................................................................... 21
Workplace Hazardous Materials Information System (WHMIS) Training .................................................................................. 21

For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development

4 4
 How do these courses apply to your
career development?
As you consider your learning plan and how the
courses listed in this catalogue apply to your career
development it is recommended that you first review
the four program areas listed on pages 1 and 2.
These will provide some guidance to help inform
your decisions.
These courses do not represent the full breadth of
learning and development opportunities available
to YG employees. For the more information
on the programs and services provided by the
Organizational Development branch visit:
https://yukonnect.gov.yk.ca/employeeinfo/learning-
development
Advanced Change Leadership
In 2015, over 200 Yukon government staff have learned
about human systems dynamics (HSD) and used HSD
models and methods to see, understand, and influence
their sticky issues. A foundation has been set for
collaboration and coherent calls to action to cope with
the complex environment the public sector expects
in 2016. Leaders across the system can use HSD to
address issues for themselves and their staff members,
teams, branches, across the government, and with the
whole community.
This two-day Adaptive Action Lab will help leaders to:
Recognize and frame their most sticky issues.
Practice using models and methods to see,
understand, and influence those issues.
Network with others across the government to
build relationships and address issues that arise
across silos.
Prepare to share their learning and support others
to build adaptive capacity.
Participants will bring their own sticky issues to
address and leave with.
Materials will include handouts, worksheets, and a
copy of Adaptive Action: Leveraging Uncertainty in
Your Organization for each participant. Participants will
complete pre-work.
Instructor: Glenda Eoyang, Ph.D.
For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development 5
Advanced Critical Thinking: Tools
for Decisions in Complex Contexts
Drawing upon emerging insights from cognitive neural
science and human systems, this 2-day course will
introduce participants to practices in applied cognitive
complexity for improving decision-making. Working
through a series of facilitated group processes,
attendees will gain insights into how advanced critical
thinking is achieved with the engagement of multiple
stakeholders. The course will provide insights to
avoid practices that undermine critical thinking while
reinforcing approaches that support critical thinking at
the organizational level.
Instructor: Cognitive Edge
The Art n Craft of Public Policy
This workshop will give participants a brief overview
of the theories and models relevant to each
component of the policy cycle (problem definition,
agenda setting, policy design, options evaluation,
implementation, program evaluation). This workshop
will be of particular interest to program managers as
well as those individuals who are interested in how
public policy is created and impacts their work
in government.
At the end of the workshop participants will be able to:
Explain the forces that influence public policy.
Describe the main components of policy discourse.
Provide a description of each of the steps in the
policy cycle.
Define instruments of public policy.
Make a connection between the instruments of
public policy and the nature of policy issues.
Engage stakeholders in different ways.
Develop mutually exclusive policy options.
Address the challenges associated with policy
implementation.
Explain the strategies to assess policy outputs
and outcomes.
Discussion of theories will be interspersed with
practical exercises to help put the theory in practice.
Prerequisites: None. Participants may benefit
from attending the Machinery of Government
workshop first.
Instructor: Thea Vakil, University of Victoria
Behavioral Economics - Integrative
Thinking and Design Thinking
Policy development is critical to the process of
government in that it provides analysis and data that
it gives decision-makers what they need to ensure that
the public interest is met. This task takes on increased
importance today in a changing environment of citizen
expectations, technology and the complexity of files,
all of which call for new ways of addressing policy
challenges. Thus, policy makers need new skills to
develop policy options and to assist decision-makers
This two-day course will examine new policy concepts
such as behavioral economics (Nudge theory) as
well as integrative thinking and design thinking and
provide a realistic understanding of how decisions
are made under conditions of risk, uncertainty and
complexity, and discuss how integrative thinking
and design thinking can improve policy design
and implementation.
Instructor: Institute on Governance
Building your Team
The ability to develop a strong sense of teamwork is
a critical skill for any leader that manages a team, and
in fact teamwork may be one of the few sustainable
advantages that organizations can have in todays
competitive world. This workshop is designed to
provide the skills to leaders that help diagnose how
their own team is performing and to identify the
steps that need to be taken to optimize it. Skills are
taught through a hands-on team based simulation
that exposes all of the common pitfalls. The workshop
is a skills-based training version of our popular team
optimization facilitation that we typically do with
intact teams.
Results participants can expect: Clearer roles and
responsibilities; improved levels of trust and ability to
resolve conflict; guiding principles that have buy-in
and are followed; greater levels of accountability and
improved team results; improved self-awareness about
own style when leading teams
Key focus areas: The 5 disfunctions of a team;
building trust and resolving conflict; communication
and feedback on teams; team structure; roles,
responsibilities and decision making on teams; team
meetings; developing guiding principles
Target audience: This workshop is relevant to leaders
at all levels that manage teams either directly or
indirectly (e.g. project managers).
Instructor: Kwela Leadership and Talent Management
6
For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development 6
Coaching for Performance
How does one hold people accountable for results
while still motivating them to give their best? The
consistent answer is that by far the largest factor is
the behavior of the manager and more specifically,
coaching behaviors.
Engaged employees frequently report that they
understand what is expected of them, are empowered
to make decisions as their skills improve and receive
feedback when they have done a good job and when
they have not. Just as importantly, when they face
barriers on the job, the manager makes an honest
attempt to understand and problem-solve in a
constructive way.
This program provides the core management skills that
maximize employee performance and engagement.
It makes extensive use of skills practice using actual
participant case studies in order to ensure relevance
and prepare participants for critical conversations back
on the job.
Results participants can expect: Higher levels
of performance of staff members; improved
accountability with respect to people executing on
their prior commitments; increased opportunities for
staff to grow their skills; higher levels of engagement
and improved retention
Key focus areas: Employee engagement and coaching;
the 8 essential behaviors for managing people; setting
clear expectations; giving feedback and holding people
accountable; recognition; active listening; negotiating
expectations; delegating situationally; coaching with
the GROW model; holding tough conversations;
holding one-on-one meetings with employees
Target Audience: This course is applicable to people
managers at all levels.
Pre-requisite: This workshop compromises a pre-
workshop assignment (reading a short article) and two
post-workshop activities (a 30-minute meeting with
a workshop participant one month after the session,
and completing a short on-line survey two months
after the session to determine your application of
knowledge and skills back on-the-job. These steps aim
to further support your learning.
Instructor: Kwela Leadership and Talent Management
Corporate Orientation to YG for
New Employees
Welcome to your new position with the
Government of Yukon!
This corporate orientation session is designed to
support and complement the orientation provided
by your department, supervisor and co-workers.
This orientation will be especially relevant to those
new employees who have never worked with the
Government of Yukon before.
Instructors: Various departments
Creating A Respectful Workplace
Through Communication and
Collaborative Practices
This one-day workshop looks at what it takes to create
and maintain a respectful, healthy, well-functioning
workplace as required by the Respectful Workplace
Policy. In an engaging and interactive format,
participants reflect on what they can contribute to
a respectful workplace and what the barriers are. As
unmanaged conflict can get in the way of a respectful
workplace, this workshop presents a variety of practical
models to help participants look at their own conflict
styles, analyze what is causing conflict, and consider
some new ways of addressing it. Case scenarios will be
used to apply the policy and models, and participants
will be expected to contribute to the dialogue in
this workshop.
Open to all employees.
Instructors: Conflict Management Practitioners from
the Respectful Workplace Office
Photo credit: Government of Yukon / gbpcreative.ca
For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development 7
Crucial Conversations
A workshop for all of those who are faced with the
challenge of crucial conversations conversations
where the stakes are high, opinions vary, and emotions
run strong. They are crucial conversations because
when they are ignored or handled poorly, the
results typically include strained relationships, poor
performance and dismal productivity.
This highly acclaimed two-day workshop will provide
practical skills for navigating crucial conversations,
helping participants to create alignment and
agreement by fostering open dialogue around those
high-stakes, emotional, or risky topics. Participants in
the workshop will learn how to speak and be heard
(and how to encourage others to do the same) so that
the best ideas emerge, high quality decisions
are reached and actions are taken with unity
and commitment.
The workshop will teach participants how to:
speak persuasively, not abrasively
foster teamwork and better decision-making
build acceptance rather than resistance
resolve individual and group disagreements
To gain the most from each day, ensure your calendar
is free and you come prepared to participate fully
in each days activities. Please note that there is
a cost recovery of $125 per participant for this
course. This is half of the true cost ($250), therefore
it is not eligible for funding through the Learning &
Development Fund (formerly PTTP).
Instructor: Crucial Conversations facilitators
Developing Resilience During Change
When an individual is experiencing high levels
of change, their capacity to adapt can rapidly be
depleted. Resilience the ability to remain productive
during turbulence helps people achieve better
outcomes for themselves and their organizations.
This half-day course explains why change can be
challenging and introduces a set of seven change
muscles that help individuals use their energy more
effectively as they move through the adaptation
process. Participants receive individual feedback on
their own resilience, and engage in exercises that
provide practice in applying each of the characteristics.
They leave with an action plan for strengthening
their resilience.
Successful completion of this half-day course will
increase your knowledge and ability to:
Understand why change can be challenging.
Recognize change-related disruption in work and
personal settings.
Identify signs that you and those around you are
experiencing change overload.
Formulate effective responses to change-
related challenges.
Enhance your own resilience.
Deliver more effective performance
during turbulence.
Instructional strategies: This workshop is highly
interactive. The instructor presents key concepts, then
helps the participants build personal connections
through discussions, interactive exercises, and
games. Participants receive confidential individual
feedback based on a questionnaire that is completed
in advance of the course. They complete an action
plan for developing their personal resilience, and
are encouraged to reach out to others in the class to
provide mutual support for development.
Audience: Developing Resilience During Change is
designed for individual contributors, supervisors, lower
to mid-level managers, members of intact teams. This
topic can also be delivered effectively to upper-level
managers and senior leaders with revisions to the form
and design.
Prerequisites: Completion of personal resilience
questionnaire.
Instructor: TidalShift Inc.
Evaluation Essential Skills
As part of the Essential Skills Series (ESS), Evaluation
Essential Skills is a four-day workshop that equips
participants to enter and participate in the evaluation
field and to develop as evaluation professionals.
Participants will be able to describe in basic terms
28 core evaluation concepts - from the uses and
benefits of evaluation through common data collection
methods to evaluation ethics and standards - and will
gain elementary experience in six core practices - from
creating logic models to writing findings statements.
The ESS was completely re-designed in 2014 by the
Canadian Evaluation Society incorporating state-of-
the-art thinking and modern adult learning principles.
Prior knowledge of evaluation, or of social science
research methods, is not required, and this course is
geared towards individuals who are new to evaluation.
For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development 8
Topics discussed in this course include:
foundations of evaluation
evaluation objectives and roles
program profiling
evaluation questions
evaluation indicators
common research methods
evaluation design
data collection
data management and analysis
synthesizing evidence
communicating evaluation findings
Instructor: Canadian Evaluation Society
Flourishing: The Science & Habits
of Positive Mental Health
Flourishing is based on the research about what
enables people to live life fully and meaningfully, and
be the best version of themselves most of the time.
These factors include: positive emotions, engagement
(flow), relationships, meaning, and accomplishment,
PERMA for short.
This workshop introduces participants to practical,
everyday habits and practices that increase happiness,
life satisfaction and resilience. These same habits
also improve physical and mental health, increase
productivity and creativity, and build stronger, more
compassionate environments at home, work and in the
community. And, the best part is that these habits and
practices also improve the health and well-being of the
people in our lives. Along the way, success strategies
for making and maintaining change will be discussed,
and participants will be introduced to free, publicly
available print, video, on line resources and self-
assessment tools that support further self-discovery
and personal growth.
Course objectives are:
To increase knowledge and understanding of the
factors which underlie flourishing
To learn about the practices that promote
flourishing
To practice and problem solve ways of
incorporating these habits and practices into our
home and work.
Instructor: Paula E. Pasquali, Ph.D.
FMIS-FM30 Inquiry (formerly called
MPNet Inquiry)
Learn how to use various inquiry functions in the FMIS-
FM30 general ledger, accounts payable, purchasing,
fund accounting and accounts receivable system. This
hands-on workshop takes place in the Organizational
Development Branch computer lab.
Prerequisites: Participants must have an active Quest/
SOFT reporting account to take this training.
Instructor: David Charchuk
Guiding Circles Series
Guiding Circles takes a fun, interactive, flexible, and
holistic approach to career development. It is designed
to guide individuals toward career paths through self-
reflection, career exploration and decision making.
Guiding Circles uses a traditional Aboriginal worldview
with contemporary career development concepts to
help individuals achieve career satisfaction, break down
cultural barriers, and better understand aboriginal
workforce challenges.
Participants find that Guiding Circles helps awaken
their sense of self-esteem, self-awareness and helps
to uncover personal talents that can be transferred to
a future career. This happens through activities that
help them tell their story and relate life experiences to
career planning.
Instructor: Sarah Johnston
Human Centred Design
Human-centered design taps into the creative abilities
we all have, that typically get overlooked by more
conventional problem-solving practices.
Human-centered design is a process that is inspired
by behaviors rather than demographics, takes place in
natural contexts versus controlled settings, and relies
on dynamic conversations rather than
scripted interviews.
Ultimately, it is a process that helps teams transform
difficult challenges into desirable solutionsall
through design.
Instructor: Royal Roads University
9
For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development 9
Influencing Others
Targeting Yukon goverment leaders who wish
to develop their ability to influence and build
commitment within their team, or across the
organization or engage with stakeholders outside
of YG.
This two day workshop will help them:
Increase capacity to develop supportive
relationships and foster the learning of others
through effective engagement.
Enhance effectiveness of preparation, planning and
executive of engagement activities.
Provide a variety of methods, processes and
approaches to generate commitment and build
internal coalitions, to reach the organizations goals.
Provide opportunities for focused and strategic
discussions on how to effectively engage within and
across the organization while recognizing existing
mandates.
Introduce and establish benchmarks for measuring
the success of engaging others on a number of
levels including providing outstanding service
to clients, commitment to a higher purpose and
support for an idea, project or change.
Create and establish a broad vision and set of core
values regarding engagement within and across the
organization.
Instructor: ADR Education
Introduction to Creating a
Respectful Workplace
This half-day workshop begins the dialogue about
what it takes to create and maintain a respectful,
healthy, well-functioning workplace. In an engaging
and interactive format, participants will be introduced
to their responsibilities under the Respectful Workplace
Policy and reflect on what they can contribute to their
own respectful workplaces. Discussion will include
what gets in the way of a workplace being respectful
and how unmanaged conflict can impact a workplace.
This workshop will introduce participants to a variety of
practical models for understanding and responding to
conflict and disrespectful behaviours.
Open to all employees. Work units are welcome to
register for these classes as a group. Class sizes are
limited to 20.
Instructors: Conflict Management Practitioners from
the Respectful Workplace Office
Introduction to YG FMIS
This half-day workshop provides an overview of
Yukon governments Financial Management
Information System (FMIS) including the general
ledger, accounts payable, purchasing, fund accounting
and accounts receivable.
Instructor: David Charchuk
Joint YG-YEU Grievance
Procedure Training
This one-day course was jointly developed by the
Yukon government and the Yukon Employees Union
(YEU) to assist you in understanding the grievance
procedure framework and your roles in the grievance
procedure, and to increase your effectiveness in
grievance problem-solving, and your understanding
of the grievance process generally. This training
will be delivered jointly by union and employer
representatives to classes made up of both union and
employer representatives, and will include role-playing
in a number of grievance scenarios. If you are
a manager, supervisor, shop steward or human
resources professional, who participates in the
grievance procedure in the YG-PSAC collective
agreement, you would benefit from attending
this course. It is also open to employees who are
interested in becoming a shop steward or moving
into supervision or management.
Please indicate on your Training Request Form whether
you most often represent the union (shop steward) or
the employer (supervisor/manager/HR), so that we can
ensure a mix of interests in each class.
Instructors: Union and employer representatives
Leading Change
It is not the strongest of the species that survive nor the
most intelligent, but the one most responsive to change.
- author unknown, commonly misattributed to
Charles Darwin
Organizations need to respond to changes in their
business environment to remain relevant. Leaders need
to initiate the right change within their organizations.
This is a key competency that managers must master.
This workshop shows them how the session is light
on theory and uses real change case studies where
participants have to illustrate principles and tools.
Results participants can expect: Deal better with
resistance to change; use a practical change model
10
For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development 10
to gain commitment; increase the odds of better
implementing important projects.
Key focus areas: Economic and social changes driving
change; what do leaders do and say; the psychology
of change; why organizations respond slowly; ways in
which people are threatened; a change management
model; practical tools and techniques for effecting
change; how to apply lessons learned back on-the-job.
Target audience: This course is applicable to managers
and leaders who lead both incremental and larger
scale change in their organizations.
Pre-requisite: This workshop comprises a pre-
workshop assignment (reading a short article) and two
post-workshop activities (a 30-minute meeting with
a workshop participant one month after the session,
and completing a short on-line survey two months
after the session to determine your application of
knowledge and skills back on-the-job). These steps aim
to further support your learning.
Instructor: Kwela Leadership and Talent Management
Machinery of Government
This 1.5-day interactive course focuses on Cabinet
governance and implications for management in the
Yukon public service. It will be most beneficial for
middle and senior managers and those involved in the
development of material for Cabinet decision and in
briefing deputies and Ministers.
Drawing on the experience of the former Cabinet
Secretary, participants will explore why we do what we
do and the parameters within which we work.
Specifically, discussion will focus on:
The foundations upon which the Yukon government
was formed.
The roles of Cabinet, the public service and the
interface between the two.
Best practices.
How decisions of Cabinet are made and
communicated.
What Cabinet needs from senior managers for
informed decision-making.
Over the course of 1.5 days, participants will develop
briefing materials that will be used at a mock Cabinet
meeting on the morning of the second day.
Instructors: Executive Council Office officials and Janet
Moodie (former Cabinet Secretary)
Managing for an Engaged Workplace
Managing for an Engaged Workplace is a ten-day certificate based on developing proficiency in the Yukon
governments Core Competency Framework (see page 23). All modules are instructed by Lyn Hartley, Ph.D.
Ideal candidate: The ideal candidate is interested
in engaging in continuous learning to develop their
ability to supervise and manage people at work.
This certificate develops the interpersonal skills (self-
awareness and management) and intrapersonal skills
(social skills and influence) necessary to succeed in
having a positive influence in the workplace.
Modules: There are five modules required to
successfully complete the certificate:
1. Building on your strengths
2. Skillful communication
3. Talk on teams
4. Coaching through conflict
5. Organizational culture and change
Each module takes two days to complete and is offered
twice a year (visit the Learning and Development site
on Yukonnect for dates).
1. Building on your strengths
Increase your self-awareness of personal strengths
and natural working style. The course material
will help participants identify approaches to self-
manage their strengths and shadows. In this first
module, you will develop a learning plan that
identifies areas of deliberate development.
In this course you will use Myers-Briggs Type
Indicator (MBTI) to identify your personal strengths
at work. If you have not taken this assessment you
will be required to complete it online before the
course and if you have taken it please send your
four letter type to the Organizational
Development branch.
2. Skillful communication
Build your interpersonal skills in working with a
wide variety of individual styles in the work place.
In this course, you will investigate ways to integrate
regular two-way conversations as an effective
means to engage staff.
For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development 11
Participants, in conjunction with their managers, will
determine how many courses they would like to take
each year and can proceed at their own pace. Each
module will specifically address YG competencies
through theory, new learning applications and skill
development. Participants are strongly encouraged to
take the modules in the numerical order presented.
Credit from previous workshops: Successful
participants from the courses listed below can attend a
one-day bridge course and receive credit for Modules
1 and 2.
Talk Matters (Health and Social Services, 2011-
2013);
Navigating Organizational Dynamics (Staff
Development, 2013);
Enhancing Your Supervisory Excellence (Staff
Development, 2014-2016); and
Quality Conversations (Environment, 2014).
3. Talk on teams
Investigate ways to improve interpersonal
communication within groups and teams. You
will explore what makes a healthy group/team,
how groups develop and how to work through
workplace dynamics with groups.
4. Coaching through conflict
Explore your personal preferences to working
through conflict. Emphasis will be on developing
skills for effectively approaching difficult
conversations in ways that are congruent to your
natural style. We will use this knowledge to help
you navigate conflict situations for yourself and
successfully coach others.
5. Organizational culture
and change
Understand the influential dimensions of
organizational culture and the managers role in
shaping the conditions for an engaged workplace.
We will also investigate how to implement
successful change initiatives that take the
organizational culture into consideration.
Management Skills for
Administrative Professionals
Extend your influence and increase the value of your
role in the organization.
Management is frequently described as the art of
getting work done through others. This requires a set
of skills and talents that Administrative Professionals
can develop to extend their influence, meet their
managers expectations, create a professional image,
take initiative, solve problems, resolve conflict, plan
current and future activities, and have a springboard
for career development.
If you are in the role of executive secretary or
administrative assistant youll find this workshop to be
essential to your present job and critical to your future.
This workshop is not a lecture. It is a hands on
opportunity to identify your existing management
skills, develop new skills and bring increased
opportunity to your organization and to
you personally.
Target audience: Anyone working in an administrative
role, who wishes to increase the value they provide to
their organization.
Instructor: Performance Management Consultant
Meeting of the Minds
This one day workshop focuses on understanding
people and advancing collaboration in the workplace.
Using experiential and interactive learning, individuals
discover how to leverage their own strengths and
develop awareness of what others bring to the
table. Participants will gain understanding of how to
communicate and work more effectively by harnessing
diverse perspectives.
Prerequisites: Participants will be asked to complete
a questionnaire so that a confidential personal profile
can be created in advance of the course.
For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development 12
Navigating HR and Managing
Employee Performance for
Managers and HR Practitioners
This 1.5-day workshop is designed for managers and
supervisors who make human resources decisions, and
the HR practitioners who support them. It provides an
overview of what supervisors and managers need to
know to help understand their role, responsibilities and
options when it comes to managing their employees
performance, with a focus on the performance
planning and evaluation cycle.
This workshop differs from other ODB courses that
provide in-depth coverage of specific human resources
issues, e.g. Master Class with Rosemary Tait, the
Joint YG-YEU Grievance Procedure training, Disability
Management Process training, Crucial Conversations
and YG Hiring and Staffing Delegation training. It gives
a nod to those other HR-related courses, but with
minimal overlap, providing an introductory overview
of how managers and HR practitioners work together
on things like hiring, grievances, accommodations,
discipline, and how those different processes impact
each other.
Through exercises, group discussion, and round-tables
with guest speakers, you will learn:
about performance management with a focus
on optimizing the Personal Performance Plan
(PPP) process
how to maximize the staffing process
when to discipline (and when not to)
about employee engagement
about your role in your employees training
and development
The classification content will be facilitated by staff
from the Compensation and Classification branch. The
discipline section of the course will be delivered by
subject area experts from the Labour Relations branch.
Target audience and registration criteria: managers,
supervisors and HR practitioners.
Instructor: Jan Malfair, Director of Human Resources,
Department of Environment
 Organizational Development courses
These organizational Organization Development and
development courses
are part of the Change Intensive
Masters Certificate
This certificate program course is designed to
in Organization
prepare you for the complex work of designing and
Development and
facilitating organization development and change to
Change through York University. They are mandatory
solve complex business and organizational issues. It is
pre-requisites for other courses in this Masters
taught in two class sessions, supported by an on-line
Certificate program.
learning community.
Organization development is concerned with an
organizations ability to build the capacity of their Topics include:
people and systems to adapt to business change
and emerging goals, improve their effectiveness An overview of organization development.
and achieve the best possible outcomes for clients,
customers and stakeholders. OD frameworks, theories and methodologies and
how they have shaped our workplace.
Through the Masters Certificate program you will gain
The role of the OD practitioner in aligning
the applied knowledge and practical experience to
leadership, learning, people systems, organizational
solve critical business and organization development
structure and processes, and relationships, with its
challenges with proven behavioural science-based
strategic priorities and goals.
approaches and techniques.
The dynamics of learning and change in individuals
and organizations.
Organization Development and
Understanding the consulting role and process.
Change Essentials: an Introduction
Gathering and analyzing data, developing shared
This introductory course is an opportunity to see if the
diagnoses and interventions.
organizational development and change field is for
you. You will receive help in applying your learning to The dynamics of consulting relationships including
your own work situation and career goals. working with power, influence and politics.
Learning how to use models as tools for assessment
The course addresses three fundamental questions:
and intervention.
What is OD?
Understanding systems change and OD interventions.
Roots of OD and how they have influenced the
Systems theory and approaches to change.
field today.
Envisioning the what and how of change.
Definitions, values, beliefs and common approaches.
Designing interventions for team, intra-department
Who am I as an Instrument of Change? and organizational settings.

Roles of a change agent, and which you are most Using criteria for assessing OD interventions.
suited to.
Pre-requisite: completion of Organization
OD competencies personal assessment and Development and Change Essentials: an Introduction
goal-setting. or permission of instructor

What is OD and Change in Action?

Instructor: York University
Research in practice.
For more information about this Masters Certificate
Step-by-step experiential case study. visit: http://seec.schulich.yorku.ca/long_program_
introduction.aspx?p=masters-certificate-in-
Instructor: York University organization-development&tab=1

For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development 13

The Outstanding Administrative
Assistant
Management skills vital to todays office.
In todays workplace, the administrative support
position is the nerve centre of business, industry and
government at all levels. Called upon to increase
the effectiveness of the office environment, the
administrative assistant needs to manage strategies,
public relations, resources, time, stress, difficult people,
conflict and crisis situations calmly, effectively and
professionally. This workshop provides management
skills vital to todays support position.
Pension Education
This half-day workshop is delivered by facilitators
certified by the Canada Pension Centre, which is the
primary office responsible for the administration of
our pension plan.
This workshop only provides information about
the pension plan and does not include information
about other benefits or retirement planning.

This energetic, fun and fast-paced course will show you
how to achieve respect as an indispensable member
of your office team. In a comfortable and controlled
learning environment, you will explore and expand
upon techniques and methods, and learn the critical
skills required to get the work done on time, keep the
office running at peak efficiency, and balance work and
personal life.
Pension information is available on the Canada
Pension Centre website: http://www.tpsgc-pwgsc.
gc.ca/remuneration-compensation/services-pension-
services/pension/index-eng.html
Instructor: Certified Facilitators from The Canadian
Federal Pension Centre

Topics include: Presenting Like a Pro

attitude: yours and everyone elses Learn how to make your presentations effective and
powerful! In this course you will:
role and functions of the administrative assistant
your leadership role in the team Develop self-awareness into the way you present
to groups.
planning, prioritizing and organizing skills
Find your own unique way to inject passion into
communication skills
your presentations.
managing time, workload and stress
Learn the best practices.
the seven pillars of the professional
Identify which you feel you can adopt.
administrators job
Practice enough so that you feel a significant
managing conflict
change in the way you present today!
the context we work in
Instructor: Kwela Leadership and Talent Management
dealing with difficult people
personal action plan
evaluation and closure

Target audience: Anyone in an administrative or

support staff role.

Instructor: Performance Management Consultant

Photo credit: Government of Yukon

For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development 14

 Project management courses

Project Management Essentials Project Management Essentials for

After 15 years of successful delivery and with more Construction
than 12,000 successful participants, Procept have
This fundamental level 3-day course is designed to
recently launched a new and improved version of
give new project managers and project team members
this, their most popular course designed to give new
working in a construction environment the essential
project managers and project team members the
tools they need to deliver successful projects. This
essential tools they need to deliver successful projects.
course utilizes a simple turnkey construction project
This course covers the complete project lifecycle: from
that is developed through the complete project
initiating, through project planning and execution, to
lifecycle, from initial project proposal and definition,
project close-out.
through project implementation, and finally to the
As well as great learning experience for an individual, often neglected project completion phase.
this course is also suited for jump-starting an entire
This course is Gold Seal accredited by the Canadian
project team.
Construction Association.
Participants will gain practical skills to:
Participants will gain practical skills to:
Use the terminology and processes of modern
Identify and avoid common causes of project
project management
failure.
Prepare a complete and accurate project plan for
Identify options for structuring a project team.
your project
Develop clear project purpose, deliverable and
Facilitate team discussions to learn from the PM
objectives statements.
experiences of others
Identify key areas of project risk, assess their impact
Practice PM skills using templates
and identify strategies for managing risks.
Value the benefits of a consistent PM methodology
Incorporate outside contractors as part of your
Target audience: The Project Management Essentials project team.
course is appropriate for individuals who are Analyze project scope by separating into discrete,
responsible for managing smaller projects. Participants manageable activities, complete with measurable
on a project team of any size, especially those who deliverables.
have not yet been exposed to the tools, techniques
Model the flow and timing of a project.
and terminology of formal project management.
Identify critical path high priority tasks.
Instructor: Procept Measure project status and performance with
respect to cost and time.
Create a productive team environment.
Implement steps to properly close-out a project.

Target Audience: The Project Management Essentials

for Construction course is appropriate for individuals
who are responsible for managing construction
projects, active participants on a project team,
especially those who have not yet been exposed to the
tools, techniques and terminology of formal project
management. While of interest to contractors, the
course is more targeted at owners and those who
represent them.

Instructor: Procept
Photo credit: Government of Yukon

For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development 15

 Quest/SOFT Reporting
Learn how to run the various reports that are
available in Quest/SOFT Reporting. These reports
provide information on accounts payable, general
ledger, fund accounting commitments and budget
vs. expenditures. Features such as creating AP
vendor and GL account code lists will be covered,
including how to create saved reports.
Prerequisites: Participants must have an active
Quest/SOFT reporting account to take this training.
Instructor: David Charchuk
Reaching In: Liberating Creative
Adaptability in Everyday Meetings*
Unwittingly, the conventional structures used to
organize how people routinely work together
frequently generate feelings of frustration and fail to
provide space for risk-taking or good ideas to emerge
and germinate. Conventional meeting methods are
either too inhibiting (presentations, status reports and
managed discussions) or too loose and disorganized
(open discussions and brainstorms) to creatively
engage people in shaping their own next steps. This
means that huge amounts of creativity, time and
money are wasted.
In this roll up your sleeves session, we will cover
how to liberate creative adaptability in everyday
meetings and activities. This includes: making the
purpose of your meetings clear; increasing the
velocity and productivity of meetings of any size;
eliminating counter-productive behaviors to make
space for innovation; including and unleashing every
voice in shaping next steps; and, designing meetings
that address specific needs such as problem solving,
coordinating across functions, launching innovations,
and strategy-making. The course will feature
easy to learn and practical methods called
Liberating Structures.
Target Audience: Leaders and managers who want
more productive and engaging meetings.
Prerequisites: none-required, however previous
experience with Liberating Structures will accelerate
performance. Course content will be useful in
Reaching Out: Shaping Next Steps Together
with Citizens.
Instructors: Keith McCandless, Liberating Structures
and Shannon Patterson, Connection Works
16
For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development 16
Reaching Out Across Communities:
Shaping Next Steps and Innovating
Together with Users*
Our world is increasingly complex, interdependent,
and culturally diverse. The most pressing challenges
we face cut across geographic, cultural, and technical
boundaries. Reaching out and working together
productively with difference is central to
making progress.
Liberating Structures are practical how-to methods to
help you include and unleash everyoneparticularly
end users of your servicesin safely taking bigger
risks. Liberating Structure introduce tiny shifts in the
way we meet, plan, decide and relate to one another
and these tiny shifts are simple and easy-to-learn!
No experts required. The course will reach beyond
conventional surveys and focus groups to build skills
in: observing and recording actual behaviors of users
in the field; prototyping solutions in seriously-fun
rapid iterations; engaging everybody in noticing
opportunities for positive action; practicing neglected
forms of listening and helping at-the-feet of your
end users; advancing and, designing action-research
projects with developmental goals and evaluation.
Mastery of reaching out is simply a matter of practice.
Target audience: Leaders, managers, and frontline
staff who want to generate more innovation with users
of their services.
Prerequisites: none-required, however previous
experience with Liberating Structures will accelerate
performance. Course content will be a useful follow-
on to Reaching In: Liberating Creative Adaptability in
Everyday Meetings
Instructors: Keith McCandless, Liberating Structures
and Shannon Patterson, Connection Works
* Both courses will feature Liberating Structures (LS).
LS make it easy and practical to include all voices
in everyday meetings and community outreach. A
two-part workshop makes it possible for participants
to attend one or both sessions. Many of the skills
learned apply to both challenges. Additionally, on-site
coaching will be offered in short 60-90 minute sessions
on Thursday and Friday of the same week for those
that have immediate implementation needs.
Real Talk
REAL conversations can only take place in an
environment of respect where there is a willingness
to understand as well as to be understood. The
universal principles and skills taught in this course
will ensure conversational success. Participants have
the opportunity to identify their conversations that
tend to be less than effectiveor even destructiveso
they can learn what to do in order to improve those
conversations.
Instructor: DialogueWORK
Seven Grandfather Teachings:
Wisdom, Love, Respect, Bravery,
Honesty, Humility, Truth
This workshop explores how to incorporate these
teachings into your work and life. Learn about this one
concept that weaves together seven values and their
shadow side. The facilitator will demonstrate how they
are connected. These teachings can help you to be a
high performer and achieve authenticity in work and
life. Participants will leave with a greater awareness
and personal responsibility about the repercussions
of their actions. The format of this workshop is both
lecture style and small groups to help us understand
how the Seven Grandfather Teachings work together.
Participants will also explore potential obstacles and
barriers to applying the teachings in a YG context. This
course is open to all employees.
Instructor: Ian Angus, Six Nations Lenape (Delaware)
Strategic Thinking
Dynamic and innovative organizations require leaders
at all levels who can think strategically, anticipate
issues, solve problems, and make decisions based
on new and emerging information while keeping the
long-term vision in mind.
In this workshop, you will have the opportunity to work
with a variety of tools, applying them to an important
challenge or opportunity in your own organization.
You will develop greater awareness of your own
biases and assumptions that may stand in the way
of achieving results. You will learn how and when to
apply different types of thinking - systems thinking,
critical thinking, and creative thinking - to a problem
or opportunity and how to work with stakeholders to
make and implement decisions.
For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development 17
Participants will:
Define strategic, systems, creative, and critical thinking.
Identify aspects of strategic thinking you currently
use and those you under-use.
Identify organizational and individual barriers to
strategic thinking.
Identify current issues which require strategic
thinking.
Ask questions that stimulate strategic thinking in
yourself and others.
Apply strategic thinking tools to an important
current issue.
Develop approaches to help stakeholders think and
act strategically.
Identify other tools which you can learn to apply in
the future.
Target Audience: Leaders, project managers,
team members, whose work has an impact on the
organizations future.
Instructor: TidalShift Inc.
Step Up How You Speak Up
What message are you broadcasting? Ever wondered
how you are coming across? In a meeting? When
delivering important information? When presenting
to the public? Even just in your workplace when
working with a team? This introductory workshop
uses video feedback to assist with understanding the
sub-textual messages we are sending. Participants will
be expected to bring something to present; anything
an idea you want to put forward at a staff meeting;
a briefing to your team about a new deadline; a
public service announcement; a proposal to your boss
about a different way of doing things. Each person
will be videotaped two times. The facilitator will lead
a respectful and sensitive session where the work is
deconstructed and we evaluate what contributes to
successful message communication.
Instructor: Arlin McFarlane
Thriving, Striving and Surviving in
Todays World
This workshop introduces participants to the evidence
of what works when it comes to staying in charge of
your life, even through times of change, stress and
adversity. This is useful in a team environment to
understand the drivers that can impact productivity.
The toolkit that you will be given allows you to
prevent or reduce stress-related problems, increase
productivity and performance, build smoother
relationships, improve life and work satisfaction.
Resilience (the ability to bounce back from adversity)
isnt a trait or characteristic that individuals are
born with, but a set of skills, routines, and habits.
Employees can learn and use these techniques
everyday to minimize and lessen the impact of stress in
their lives, stay focussed on whats important, increase
productivity and keep a smoothly functioning office.
As a side note, many of our participants have reported
that these practical skills can be applied in everyday
life with positive results.
Participants will get the opportunity to try out about
20 state-of-the-art, evidence-based skills or routines
that can be applied in everyday life to help manage
your energy, time, and response to stress, make course
corrections when life events distract you (as they
inevitably will), and build the competence to navigate
the challenges and opportunities of daily living, inside
and outside of work. This cafeteria-style approach
allows participants to select 1-3 skills from the toolkit
which best fit their personality, lifestyle, and
life circumstances.
Leadership Pathways
Leadership Pathways is a talent development
framework designed to identify and develop the
leadership competencies of promising Yukon
government employees so that as an organization
we can fill openings at successively higher levels of
the organization. By developing a pool of potential
leadership candidates this will help create a more
effective public service populated by engaged
and productive employees. The framework will
guide the selection of participants and their
learning plans, career-planning, coaching and
developmental assignments.
Pilot phase 2016/17
The program is currently being piloted and the
full implementation is expected in 2017. There
are many talented people who would like an
opportunity to experience development as
recognition of their performance and personal
commitment to the organization. Following the
evaluation of the pilot, the full launch of the
Leadership Pathways program next year will assist
us in recognizing individuals on a more continuous
basis. It will also allow us to identify talent from
multiple levels within the organization. Allowing
us to balance operational needs with the needs of
individual employees.

The course objectives are:

To increase knowledge and understanding of the

factors that build resilience.
To learn and practice evidence-based skills and
routines that underlie effective stress management.
To learn the keys to developing and sustaining
new habits.

Instructor: Paula E. Pasquali, Ph.D.

For more information contact the Organizational

Development branch at 867-667-8198 or
ODB.Reception@gov.yk.ca.

For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development

18 18
Yukon First Nations Traditional
Knowledge
Randall Tetlichi shares Old Crow Gwichin First Nations
perspectives about their traditional knowledge,
spirituality and culture.
Traditional knowledge is passed down from generation
to generation through stories told and shared by the
elders. Randall will share with you the teachings that
the elders of Old Crow and others throughout North
America have passed onto him. These teachings can
stimulate self-awareness, caring and fellowship
with others.
This workshop includes two days of in-class lecture
and a one-day outdoor sweat ceremony. Learn
about some of the medicines and plants used by First
Nations, explore drumming and songs that are also
used to impart traditional knowledge. The sweat, on
the third day, will help bring together the mind, the
body, the spirit and the in-class teachings. The sweat
is considered optional and will be discussed in class.
Instructor: Randall Tetlichi, formerly a Chief for the Old
Crow Gwichin, now travels throughout North America
speaking to audiences about his First Nations culture.
He shares his knowledge of the land and caribou with
a variety of northern land and wildlife stewardship
groups, and provides counselling work to help heal
people in his First Nation. Currently, Randall provides
First Nations support to students and staff at
Yukon College.
Yukon First Nations History, Culture,
Agreements and Self-Government
Discover how modern-day negotiations have helped
build interpersonal relationships through which
communications between the governments can
occur. Follow the oral history that weaves its way
through the fabric of Yukon First Nations culture and
helps to explain its spiritual beliefs, potlatches and
the clan system of organization. Review First Nation
beliefs, social and justice systems, the Indian Acts
incompatibility with these systems and how these
systems influenced contemporary Yukon land-claim
negotiations. Examine the Umbrella Final Agreement,
First Nation Final Agreements and the implementation
of Self-Government Agreements.
All employees will benefit from attending this
four-day workshop.
Instructors: Both Ingrid Johnson, whose Tlingit name
is Kayyaddeh and Marilyn Jensen, whose Tagish
name is Yadultin, hold degrees in anthropology. They
form LegendSeekers Research Inc., and research
and develop curricula for First Nations and the
governments of Canada and the Yukon. Their delivery
styles honour traditional First Nations culture.

Access Yukonnect anywhere to learn about upcoming training opportunities

The Learning and Development site on Yukonnect To access Yukonnect (SharePoint) at home, or
is the most up to date location for YG learning and anywhere outside the office, go to the URL:
development opportunities.
https://yukonnect.gov.yk.ca
All upcoming courses are added to the course
calendar and you can access information about You will get a login prompt to enter your YNET or
all programs and services provided by the YESNET credentials. You must enter YNET\ or YESNET\
Organizational Development branch. before your username, as seen below.
The Learning and Development blog on Yukonnect
features posts on upcoming courses and other
items related to training and professional
development opportunities.

For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development 19

 Potential courses (to be developed)
Accountability in Public Institutions
A workshop to discuss:
accountability
monitoring and reporting
review and evaluation
Participants would develop their understanding of:
the nature of accountability in government
public reporting
annual reports
program/policy review
program/policy evaluation
efficiency and effectiveness in government
Business Acumen for Organizational
Development Professionals
This is a course in the Masters Certificate in
Organization Development (OD) program. It includes
learning how OD can help an organization achieve
strategic and operational agility. The pre-requisite
course is Organization Development and
Change Essentials.
Cost Benefit Analysis
Examining the elements of cost-benefit and cost
effectiveness analysis. Familiarizing participants with
the key terminology of cost-benefit analysis and
providing them with an understanding of the various
components of a cost-benefit analysis. The key
concepts may be examined and could include:
The counterfactual
The viewpoint society versus specific groups
Opportunity cost the nub of every issue
The cost of taxation opportunity cost in action
Valuation of costs and benefits
Dealing with time discounting
Dealing with inflation real versus nominal
Dealing with risk sensitivity analysis
For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development 20
Critical Thinking
Budgeting and Financial
Management
Provides participants with an understand of different
types of budgeting systems which government use
and the roles of different decision-making bodies
in setting government budgets. Topics will focus
on important budgeting principles and the stage
common in budget development processes from the
initial establishment of broad priorities, through the
budget review process, budget implementation and
to the final stages of results reporting. The workshop
will also discuss the role of program managers in
managing resources throughout the budget year and
the processes in place to ensure budget decisions are
met and that financial plans are responsive to rapidly
changing program demands. Participants will learn
the process for inputs into budget decisions, how to
interpret budget decisions and their role in monitoring
budgetary outcomes.
Governance and Driving Performance
Management
Performance Management
Powerful Conversations Performance
Learning Labs
Political Acumen
Cultivate your political acuity to help meet the needs
and expectations of elected officials and their
political staff
If you are interested in any of the courses that
are currently under development, contact the
Organizational Development branch and let us
know. This helps to prioritize the development of
future courses.
You can also check the course calendar on Yukonnect
to see if the courses are now available.
 Additional courses not coordinated by the Organizational Development branch
Aboriginal Relations in Yukon
This 2.5 hour information session will provide you
with an overview of Yukons land claims and self-
government agreements and reconciliation and
consultation obligations with Yukon First Nations.
The goal is to provide Yukon government employees
with a broad understanding of Yukon governments
obligations and relationships with First Nations
and provide information on the support Aboriginal
Relations branch provides to all Yukon government
departments. Please note the information presented
in this session is also included the 4 day, Yukon First
Nation History, Culture, Agreements & Self-Government,
taught by Marilyn Jensen & Ingrid Johnson.
Contact: Carmen Ingram at 867-667-8998 or
Carmen.Ingram@gov.yk.ca.
Applying for YG Jobs
Applying for YG jobs is a half-day course designed to
inform participants about the YG hiring process. It will
cover topics such as: writing your resume; creating
your profile on E-Recruitment, Yukon governments
electronic hiring system; and preparing for your
interview. These sessions are open to all YG employees
but space is limited.
Contact: Cheryl Berkers, Cheryl.Berkers@gov.yk.ca
First Aid
First Aid/CPR courses are offered through PSCs
Corporate Health & Safety Branch. Visit
https://healthandsafety.gov.yk.ca/training-calendar
to register for these courses.
French Language Training
The French Language Services Directorate provides
French Language Training to Government of Yukon
employees with a goal to increase the governments
capacity to actively offer services in French. Classes
are offered in collaboration with the Association
franco-yukonnaise (AFY) to both government
employees and the general public. Courses run over
three semesters (September to June), with intake in
September, January and April.
Contact: french.training@gov.yk.ca or go to French
Language Services Directorate.
For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development 21
These sessions are open to all YG employees. Your
name will be added to a wait list and you will be
contacted for final confirmation when a session is
scheduled. No training request form is required.
Specialized sessions can be arranged to meet your
departments operational requirements.
Overview of YGs Corporate Health
and Safety Management System
The Yukon government Corporate Health & Safety
training is designed to help ensure all employees of
YG have the tools they require to stay safe at work.
This two day training course covers all elements of
the Corporate Health & Safety Management System.
Working through a series of examples and examining
case studies, participants will begin to understand how
each element works separately and how they all work
together. Employees at all levels of the organisation
will learn how to integrate Health & Safety into their
daily business, as well as their individual roles and
responsibilities in regards to Health & Safety. Training
in the communities can be arranged upon request. A
minimum of 10 participants is required.
Contact: Ken Schamber at 867-667-3498 or
ken.schamber@gov.yk.ca
Writing in Government of Yukon
Style
Ever wonder why its not the Yukon any more but just
Yukon? Or why were no longer called YTG? This two-
hour workshop has the answers and shows you how
the Government of Yukon Style Guide can help you
write more clearly and consistently and save you time.
With plenty of opportunities for discussion and trying
things out for yourself, youll come away with tips for
writing in plain language and writing inclusively, as
well as how to follow Yukon government style. You
can also request a session tailored to your branchs or
departments needs.
Contact: Joanna Lilley at Joanna.Lilley@gov.yk.ca.
Workplace Hazardous Materials
Information System (WHMIS) Training
Contact: Steve Hahn at 867-667-3498 or
steve.hahn@gov.yk.ca
CORE COMPETENCIES
The Core Competency Framework represents a Yukon government-wide commitment to leadership excellence at
all levels of the organization. It represents the belief that leadership is an action and not a position. The eight core
competencies describe the behaviours that are necessary to deliver the Yukon governments organizational vision,
goals and priorities.

emonstrates strong self-awareness through deliberate learning from past experience

D
Modeling interpersonal skills and self-reflection to increase personal effectiveness and responsibility. Uses strong
and personal responsibility interpersonal skills to build credibility and personal effectiveness.

Fosters the learning and development of others through supportive relationships.

Developing people Transfers expertise and builds the long-term leadership capability of others by teaching,
coaching and/or mentoring them.

Generates commitment while inspiring others. Builds coalitions internally and externally,
Influencing others to reach the organizations goals by using a variety of methods and adapting influence
approaches, and by effectively using knowledge of how the organization really works.

Takes a comprehensive, long-term view, critically assessing options and implications,

Thinking strategically while linking decisions to strategic goals.

Taking action and achieving

Focuses, commits, and applies resources to identify and achieve appropriate results.
results

Leads the organization effectively through fast changing environments, and creates
Leading change and
and implements a vision of an organization that is willing to take risks and test new
innovation approaches.

Creates a client-focused culture for the entire organization and engages others in
Demonstrating client focus providing outstanding service to internal and external clients.

Promoting common values Promotes the establishment, development and application of positive organizational
and ethics values, ethics and standards of conduct.

Characteristics of an effective public service

1 2
Able to deliver professional
and competent service in a
non-partisan way
to government.
Able to provide efficient,
effective, responsive delivery
of public services to citizens
in an equitable and
timely manner.
3 4
Committed to a process
of continual service
improvement at the
transactional level, in addition
to ongoing transformational
initiatives designed to
improve the effectiveness
and efficiency of the
public service.
Committed to full
accountability and
transparency, practising open
government and stakeholder
engagement. Able to show
how revenues spent yield
measurable results

For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development 22

Organizational Development branch
Public Service Commission
Suite 210, 2nd floor Hougens Centre
305 Main Street, Whitehorse, Yukon , Y1A 2B4
Internal Mail Code: Z-1 OD
Email: odb.reception@gov.yk.ca
Phone: 867-667-8198
Toll Free/in Yukon: 800-661-0408 local 8198
Fax: 867-393-6920

Visit the Learning and Development site on Yukonnect:

https://yukonnect.gov.yk.ca/employeeinfo/learning-development