World Class Manufacturing characteristcs and implementation in an automotive enteprise

Safety
Cost Workplace
Deployment Organization Quality Maintenance Logistic

Concepts basic TIE TQC TPM JIT

improve the quality

technical capacity

level of service
productivity
assumptions

no waste no defects no failure no stock

Fig. 1. WCM concepts [9]

- Total Quality Control (TQC); ment. Figure 2 presents WCM goals in a graphic
- Total Productive Maintenance (TPM); form. Another important issue in the process of
- Total Industrial Engineering (TIE); goals fulfilment is related to employees awareness
- Just In Time (JIT). of the changes which must take place, so that the
WCM system can fulfil its function in an organisa-
Figure 1 presents the WCM system with as-
tion. The development of this awareness must go
sumptions to be fulfilled by a particular concept
through subsequent stages of the employees way
included in this programme.
of thinking and acting.
WCM detects and eliminates losses and the re-
Employees awareness can be classified on five
sulting costs. Waste is analysed, evaluated and
basic levels [7]:
attributed to particular processes. The result of
a conducted analysis shows the manner of interven- LEVEL 1: Employees do not see any problems or
tion. In order to achieve an appropriate level of question their existence.
World Class, WCM influences all the production LEVEL 2: Employees admit that they have noticed
and logistics processes by supporting them with an a problem, but they find excuses claim-
audit system and measuring them with relevant ing the problem is beyond their skills.
indicators. LEVEL 3: Employees admit that problems do exist
The main goals of WCM include [9, 8]: in their company, but they do not know
how to solve them.
1. Maximisation of production system results
LEVEL 4: Employees perceive problems, can iden-
within the framework of logistics programmes
tify them and select a solution using an
and in accordance with the assumed quality
appropriate method.
goals.
2. Strengthening of competitiveness through con-
To involve all the
tinuous evolution of the production system so as
people that work
to eliminate losses in all the processes. The at any level of the
scope of No losses includes: Attack waste organization
no accidents; and losses of
any kind OBJECTIVES
no defects;
no failures.
no waste
3. Continuous improvement of skills, competences
Promote and no defects
and knowledge of employees, which is neces- standardize the
sary to solve problems by means of WCM results achieved no stock
methods and tools. no failure
Use the pain of
Ambitious goals that WCM sets for an enter- methods and tools
prise require a thorough change not only to the very
functioning of the plant, but also to the way of work Fig. 2. Goals in WCM (the Authors own study on the basis
and the manner of production processes manage- of [12])

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