Ch. 8 QFD Template-2

Notes on using the QFD (Quality Function Deployment or House of Quality) template:
All turquoise cells are to be entered by the user. Other values are automatically calculated, and do not need to be
Cells with red marks in the upper right corner have comments, let the mouse hover over these cells to read the com
This spreadsheet is locked/protected in order to keep the cells with equations from being changed. If a cell need to
selecting the workbook you wish to unlock, click on "Tools", highlight "Protection", and select "Unprotect Sheet". Th
Begin with the Customer and Design Requirement worksheet.

1. Input a name for your House of Quality
2. Input each customer requirement, an importance rating for that requirement, an evaluation of how well your cu
competition meets that requirement.This information should be gathered from the customer and is often referre
(VOC).
3. Input the technical requirements of the process/product. These are measureable technical requirements relate
along with an evaluation of the current process/product and the competition.
Next, go to the HOQ 1A worksheet.

4. Input the strength of the relationship between each customer requirement and each technical requirement (1=w
5. Input the direction of the relationship among technical requirements in the roof of the HOQ.
Finally, go to the HOQ 1B worksheet.

6. Input the desired target specification values.
The final House of Quality can be found on the HOQ 1Final worksheet.
Often this first House of Quality is followed by other matrices. For products, the product target values are translated
target values are translated into functional requirements, design requirements and key process variables. We have
e:
d, and do not need to be altered.
hese cells to read the comments to further explain the contents of a cell.
changed. If a cell need to be altered, the spreadsheet first needs to be unlocked/unprotected. Do this by
ect "Unprotect Sheet". The sheet will then be unlocked so alterations can be made.
ation of how well your current process/product meets that requirement, and an evaluation of how well the
tomer and is often referred to as the Voice of the Customer
hnical requirements related to the customer requirements. Units for each requirement should be input
echnical requirement (1=weak, 3=medium, 5=strong) in the center of the HOQ.

HOQ.
rget values are translated into parts targets, process targets and production settings. For processes, the process
ocess variables. We have included the process type in this workbook.
Customer
Requirement # Customer Requirements
1 Customer requirement
Technical Customer
Requirement # Requirement # Technical Requirements
1 Technical requirement
Relative Importance (1-5) Our Product/Service Competitor A Competitor B
5 5 1 1
5 4 1 1
5 3 1 1
5 1 1 1
5 1 1 1
5 1 1 1
1 1 1
Measurement Unit Our Product/Service Competitor A Competitor B

Measurement Unit 5 3 2
Customer requirement
Customer Requirements
Relative Importance or Weight
-
+
5
5
5
5
5
5
Design Requirements
Measurement Units
Competitor B
Competitor A
Our Value
Importance Weighting
Measurem
2
3
5
0
Technical requirement
ent Unit
Measurem
2
3
5
0
ent Unit
Measurem
2
3
5
0
ent Unit
Measurem
1
1
1
0
ent Unit
Negative or Tradeoff Relationship
Measurem
Positive or Reinforcing Relationship
1
1
1
0
ent Unit
Measurem
1
1
1
0
ent Unit
Measurem
1
1
1
0
ent Unit
Measurem
1
1
1
0
ent Unit
Measurem
1
1
1
0
ent Unit
Measurem
1
1
1
0
ent Unit
House of Quality for ________
Measurem
1
1
1
0
ent Unit
Measurem
1
1
1
0
ent Unit
Measurem
1
1
1
0
ent Unit
Measurem
1
1
1
0
ent Unit
Measurem
1
1
1
0
ent Unit
Measurem
1
1
1
0
ent Unit
Measurem
1
1
1
0
ent Unit
1
1
1
1
3
4
5
Our Service/Product
Competing
1
1
1
1
1
1
1
Service/Product A
Competing
1
1
1
1
1
1
1
Service/Product B
Target Specification Values
6
Our Value
Competitor A
3
Competitor B
2
0
5
5
5
5
5
5
Design Requirements
Measurement Units
Relative Importance Weighting
Our Value
Measurement
5
0
###
Unit
0
Measurement
5
0
0
###
Unit
0
0
Measurement
5
0
0
0
###
Unit
0
0
0
Measurement
1
0
0
0
0
###
Unit
0
0
0
0
Measurement
1
0
0
0
0
0
###
+ Positive or Reinforcing R
Unit
0
0
0
0
0
Measurement
1
0
0
0
0
0
###
Unit
0
0
0
0
0
0
Measurement
1
0
0
0
0
0
0
###
Unit
0
0
0
0
0
0
0
Measurement
1
0
0
0
0
0
0
0
###
Unit
0
0
0
0
0
0
0
0
Measurement
1
0
0
0
0
0
0
0
0
###
Unit
0
0
0
0
0
0
0
0
Measurement
1
0
0
0
0
0
0
0
###
Unit
0
0
0
0
0
0
0
Measurement
1
0
0
0
0
0
0
###
Unit
0
0
0
0
0
0
Measurement
1
0
0
0
0
0
- Negative or Tradeoff Rela 0 0 0 0 0 0 0
### Technical requirement

Unit
0
0
0
0
0
Measurement
1
0
0
0
0
0
###
Unit
0
0
0
0
Measurement
1
0
0
0
0
###
Unit
0
0
0
Measurement
1
0
0
0
###
Unit
0
0
Measurement
1
0
0
###
Unit
0
Measurement
1
0
###
Unit
1
1
1
1
3
4
5
Our Service/Product
Competing
1
1
1
1
1
1
1
Service/Product A
Competing
1
1
1
1
1
1
1
Service/Product B
Competitor A 3 3 3 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Competitor B 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1

6
4
Our Value
Competitor A
3
Competitor B
2
0
5
5
5
5
5
5
Technical Requirements
Measurement Units
Relative Importance Weighting
Our Value
Measurement
5
0
###
Unit
0
Measurement
5
0
0
###
Unit
0
0
Measurement
5
0
0
0
###
Unit
0
0
0
Measurement
1
0
0
0
0
###
Unit
0
0
0
0
Measurement
1
0
0
0
0
0
###
+ Positive or Reinforcing R
Unit
0
0
0
0
0
Measurement
1
0
0
0
0
0
###
Unit
0
0
0
0
0
0
Measurement
1
0
0
0
0
0
0
###
Unit
0
0
0
0
0
0
0
Measurement
1
0
0
0
0
0
0
0
###
Unit
0
0
0
0
0
0
0
0
Measurement
1
0
0
0
0
0
0
0
0
###
Unit
0
0
0
0
0
0
0
0
Measurement
1
0
0
0
0
0
0
0
###
Unit
0
0
0
0
0
0
0
Measurement
1
0
0
0
0
0
0
###
Unit
0
0
0
0
0
0
Measurement
1
0
0
0
0
0
- Negative or Tradeoff Rela 0 0 0 0 0 0 0
### Technical requirement

Unit
0
0
0
0
0
Measurement
1
0
0
0
0
0
###
Unit
0
0
0
0
Measurement
1
0
0
0
0
###
Unit
0
0
0
Measurement
1
0
0
0
###
Unit
0
0
Measurement
1
0
0
###
Unit
0
Measurement
1
0
###
Unit
1
1
1
1
3
4
5
Our Service/Product
Competing
1
1
1
1
1
1
1
Service/Product A
Competing
1
1
1
1
1
1
1
Service/Product B
Competitor A 3 3 3 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Competitor B 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1

6
4
Our Value
Competitor A
3
Competitor B
2
0
Matrix 2
Functional Requirements
Functional Requirement
Relative Weight
Technical Requirements
Technical requirement #DIV/0!

Total #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

Relative Weight (Priority) #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!
Total
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0! #DIV/0! #DIV/0! #DIV/0!

#DIV/0! #DIV/0! #DIV/0! #DIV/0!
Matrix 3
Design Requirements
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Relative Weight
Functional
Requirements
Functional Requirement #DIV/0!


Design Requirement
Design Requirement
Design Requirement
Design Requirement
Total
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0! #DIV/0! #DIV/0! #DIV/0!

#DIV/0! #DIV/0! #DIV/0! #DIV/0!
Matrix 4
Key Process Variables
Key Process Variable

Relative Weight
Design Requirements
Design Requirement #DIV/0!


Total
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0! #DIV/0! #DIV/0! #DIV/0!

#DIV/0! #DIV/0! #DIV/0! #DIV/0!

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Notes on using the QFD (Quality Function Deployment or House of Quality) template:

Begin with the Customer and Design Requirement worksheet.

Next, go to the HOQ 1A worksheet.

Finally, go to the HOQ 1B worksheet.

d, and do not need to be altered.

echnical requirement (1=weak, 3=medium, 5=strong) in the center of the HOQ.

Measurement Unit Our Product/Service Competitor A Competitor B

### Technical requirement

Target Specification Values

### Technical requirement

Target Specification Values

Technical requirement #DIV/0!

Total #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

#DIV/0! #DIV/0! #DIV/0! #DIV/0!

Functional Requirement #DIV/0!

Total #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

#DIV/0! #DIV/0! #DIV/0! #DIV/0!

Key Process Variable

Key Process Variable

Key Process Variable

Key Process Variable

Key Process Variable

Key Process Variable

Design Requirement #DIV/0!

Total #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

Key Process Variable

Key Process Variable

Key Process Variable

#DIV/0! #DIV/0! #DIV/0! #DIV/0!

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