Resolviing Subsciber Related Problem OSS PDF

Procedure Manual
TITLE: OSS Procedure Resolving Subscriber Related Problems
Document Number: MTNN0-NWG-NDD-PRO- Date Issued: November, 2003

025 Date Effective: December, 2003
Document Revision: Version 1.0
Resolving Subscriber Related Problems

(BGw & OSS)
APPROVAL: ____________________
Max Maxted (Network Group Operations Manager)
: ________________________________
Ray Mutlu (System Support Manager)
Last changed on Last changed by: Banke Page 1 of 17

10/12/2003 Osunsanaya
Procedure Manual

Table of Contents
Document History ...........................................................................................3

DISTRIBUTION..................................................................................................3
PROCEDURE ACTORS....................................................................................3
1 Introduction....................................................................................................3
1.1 OBJECTIVE .................................................................................................................................................4
1.2 PRE-REQUISITES.................................................................................................................................4
1.3 OVERVIEW............................................................................................................................................4
2 PROCEDURES ..............................................................................................5
2.1 RESOLVING SUBSCRIBER RELATED PROBLEM ........................................................................................................5
3 Terminology..................................................................................................12
4. APPENDIX..................................................................................................13
14
Data...............................................................................................................14
SUBSCRIBER DATA........................................................................................................................................14

Procedure Manual

DOCUMENT HISTORY
Edition Date Details

Version 1.0 Nov 2003
DISTRIBUTION
DEPARTMENT
NWG Operations Billing Gateway/OSS
NWG Quality Assurance
PROCEDURE ACTORS
NAME DESIGNATION SIGNATURE

Ray Mutlu System Support Manager
Dolapo Lawrence BGw/OSS Engineer
Banke Osunsanya ISO/Process Engineer
1 INTRODUCTION
Procedure Manual

1.1 OBJECTIVE
This manual describes the commands used by BGw/OSS Engineers for sorting out customer related
problems on the network.
1.2 PRE-REQUISITES
It is assumed that the user of this Guide would have been familiar with:
Basic Unix
Basic Telecommunication.
ALEX library
Software
TMOS or Winfiol Terminal
1.3 OVERVIEW
This document is simply a guide for the Engineers that will be dealing with switch related subscriber data. Full
explanations and command data can be found in Ericssons ALEX server and documentation software. This
guide is in no way intended to replace or nullify the Ericsson ALEX documentation. Most of the data in this
document has been taken from the Ericsson Alex documentation and is to be used as a guide only.
This procedure applies to all BGw/OSS, switch, NMC and HLS team members.

Procedure Manual

2 PROCEDURES
2.1 RESOLVING SUBSCRIBER RELATED PROBLEM
This section introduces and explains the detailed general commands in the Ericsson GSM platform for
resolving subscriber related problem.
Step No Step Details Reference
1.0 Current NE with HLR functionality
ABMSC1 = / HLR / AUC / FNR / MSC /

LGHLR1 = / HLR / AUC /FNR /
LGHLR2 = / HLR / AUC /FNR /
PHHLR1 = / HLR / AUC /FNR /
2.0 FNR Commands
The data on all the FNRs must be identical. The FNR is used to determine
which HLR the MSISDN is registered on. As at the 1/09/2002 this is the FNR
look-up table.
ABMSC1 (HLR) = 6213001100

LGHLR1 (HLR) = 6213000100
LGHLR2 (HLR) = 6213000105
PHHLR1 (HLR) = 6213002100
When a call is made the MSISDN is sent to the FNR, the FNR then looks up
what IMSI is linked for that MSISDN and then routes the call to the appropriate
HLR (VLR) node so that the right subscriber checks can be done.
2.1 FGNTC:MSISDN={msisdn},IMSI={imsi};
Change an already existing MSISDN to IMSI map on the FNR.
This is command is normally sent when a sim swap is done.
The IMSI linked to the MSISDN in this command must be the same as
the IMSI linked to the MSISDN on the HLR. (see HGSDP)
2.2 FGNTE:MSISDN={msisdn};
This command will remove the MSISDN and IMSI from the FNR
The command is sent when an MSISDN is to be deactivated

Procedure Manual

2.3 FGNTI:MSISDN={msisdn}, IMSI={imsi};

This command will add the MSISDN and IMSI to the FNR.
The IMSI linked to the MSISDN in this command must be the same as
the IMSI linked to the MSISDN on the HLR. (see HGSDP)
2.4 FGNTP:MSISDN={msisdn};
This command will print the MSISDN and IMSI from the FNR.
You will then be able to determine which HLR to check for the
subscribers profile.
If the FNR data is incorrect according to the data on the HLR then it
could mean that the subscriber cant receive calls.
3.0 AUC Commands
The AUC is used for subscriber authentication. And this is done before the call
is routed anywhere else. If the data in the AUC is incorrect then the subscriber
will not have access to the network and the phone will normally display
No Access. Each HLR node has its own AUC which contains IMSI details of
only the IMSIs registered on that HLR. IMSIs should never be re-used that is
why they have a huge range. When a subscriber has a SIM swap then the old
IMSI must be removed from the relevant AUC and the new IMSI and related
data must be registered on the correct AUC for that IMSI range.
3.1 AGSUE:IMSI={imsi};
This command will remove the IMSI and related data from the AUC.
The command is sent when an MSISDN is to be deactivated or there is
a SIM swap.
3.2 AGSUI:IMSI={imsi},EKI={Eki}, KIND={kind value},A4IND=0;
The provision command that adds the IMSI, Eki (Encrypted key), Kind
(Key indicator) and Algorithm indicator data to the AUC.
The Eki is a 32 bit Hexadecimal number that is encrypted.
The A4IND set to zero (0).
In the Auc10, Ericsson AUC, there are five different decryption keys
that you can use at once and the one for that range is indicated by the
KIND value which is determined as follows:

Procedure Manual

ABMSC1, 621300110000000, 621300110030004,1,15
ABMSC1, 621300110030005, 621300110999999,2,15
LGHLR1, 621300010000000, 621300010120004,1,14
LGHLR1, 621300010120005, 621300010499999,2,14
LGHLR1, 621300011500000, 621300011999999,2,14
LGHLR2, 621300010500000, 621300011499999,2,14
PHHLR1, 621300210000000, 621300210050004,1,16
PHHLR1, 621300210050005, 621300210999999,2,16

3.3 AGSUP:IMSIS={imsi};
This command will print the IMSI, Eki, KIND and A4IND values from the
AUC.
Make sure that the kind value is correct for that range.
If any of the data is incorrect for that IMSI then the subscriber will not be able
to make use the GSM network.
4.0 HLR Commands
4.1 HGICI:MSISDN={msisdn},NIMSI={new imsi};
The command is used to do sim swap on the same HLR. The Profile will stay
the same just the IMSI will change.
4.2 HGMCI:MSISDNS={all or specify range},SUD={sud},
NEWSUD={newsud},UPDATENET;
The command will initiate a mass subscriber profile changes on all

MSISDNs within the range specified and those meeting the
specification in the {sud} area.
NOTE: Exercise extreme caution when issuing this command.

4.3 HGSDC: MSISDN={msisdn},SUD={sud}-{flag};
HGSDC:MSISDN={msisdn},PROFILE={profile no};
The command is used to make permanent subscriber data changes.
These changes go into a little more depth at permanent data.
The second command will be used when trying to migrate a subscriber

from one profile to another, the subscriber will then assume permanent

Procedure Manual

subscriber settings as laid out in the profile. Individual flag change will
need to be made if necessary.
4.4 HGSDP:MSISDN={msisdn},{ all/suda/loc }; OR HGSDP:IMSI={imsi},

{ all/suda/loc };
This command will print out the subscriber profile data as chosen in the
{} parenthesis.
More detail on these subscriber flags are covered below, at permanent

data
4.5 HGSLR:MSISDN={msisdn};
This will reset the subscriber address on the VLR, the subscriber will
then need to logon to the network again by switching off and switching
on their handset.
4.6 HGSPC:PROFILE={profile no},NEWSUD={sud}-{flag}&&{sud}-{flag}..;
When a subscriber is activated for the first time they are assigned a
standard profile (Template) that is already created on the switch.
Use this command to make changes to the individual templates; they

are numbered from 1 256.
Current profile templates are:
PROFILE 30 = Post-Paid subscribers
PROFILE 40 = Data only subscribers
PROFILE 50 = Pre-Paid subscribers
PROFILE 51 = Pre-Paid subscribers

Procedure Manual

4.7 HGSPP:PROFILE={profile no};
This command merely prints the data that has been set-up for the
profile template. A profile is a template that one can activate to the
subscriber individual profile instead of setting all the flags individually.
Changes made to the profile will not affect already provisioned

subscribers. The change in the template will only affect subscriber that
are provisioned using the amended template.
4.8 HGSSE: MSISDN={msisdn},BSG={bsg},SS={ss};
This command will cancel the selected supplementary service that is

seen as ACTIVE when issuing a HGSDP(all) command.
BSG = Bearer service group:
BS20 = Data service (Asynchronous)
TS10 = Voice service
TS20 = SMS service
TS60 = Fax service
SS = Supplementary Service
Eg. BOIC, BAIC, BAOC, CFU, CFNRY, CFNRC, etc.

4.9 HGSSI: MSISDN={msisdn},BSG={bsg},SS={ss},FNUM={number},TIME={sec};
HGSSI: MSISDN={msisdn},BSG={bsg},SS={ss},FNUM={number};
HGSSI: MSISDN={msisdn},BSG={bsg},SS={ss};
HGSSI: MSISDN={msisdn},SS={ss};
This command will activate (initiate) the selected supplementary service

and change its state to ACTIVE.
In the case of Call Forwarding the FNUM (Forwarding number) is

supplied in a printout of the HGSDP(all) command.
Its best to use the BSG portion to specify a change to particular

Bearer Service Group otherwise changes will be made to all Bearer
Service Groups that contain that supplementary service

Procedure Manual

4.10 HGSUE: MSISDN={msisdn};
This command will deactivate the specified MSISDN from the HLR
only.
Exercise extreme caution when issuing this command.

4.11 HGSUI: MSISDN={msisdn},IMSI={imsi},PROFILE={profile no};
This will provision the specified MSISDN and IMSI to the HLR function
of the AXE node.
The profile will set all pre-defined flags for that subscriber. It is therefore
of utmost importance that when this command is issued the correct
profile must be chosen.
The IMSI will need to be provisioned in that HLRs AUC before this
command will execute.
Take note of the IMSI and make sure that the IMSI range is correct for
that HLR
5.0 ADDITIONAL FLAGS
AUTHD: Indicate if the subscriber IMSI is/was provisioned on the AUC.
DCF: Default Call Forwarding can be set by the operator. Please see notes on
DCF below and take note of the different SOSDCF settings.
MPTY: Multi-party service needs to be active for the conference calling option.
OBA: This flag is not visible but, if it is set to 1 then the subscriber will be
suspended (OBO-1 & OBI-1) and vice-versa when set to 0. Take note
that un-suspending a subscriber will result in their international call bar
still being active (OBO-2 & OBI-0).
OBI: Is for barring of incoming calls.
OBO: Is for barring of outgoing calls.
OFA: Is for Call forwarding analysis. In a nutshell it is used to determine

which
Voice-mail the subscribers diverts must be set to.
OICK: Originating Intelligent Network Category Key. This value indicates which

Procedure Manual

SDP platform the pre-paid subscriber is active on. If this is set incorrectly
the subscriber will experience a break in service. Please consult the pre-
paid team if this is encountered.
OSB3: Operator Specific Barring
OSB4:
STYPE: Subscriber type, this is purely for billing purposes. If the number end
with at 1 then the subscriber is active on the pre-paid billing platform
and if it ends with a 2 then the subscriber is on the post-paid billing
platform.
TICK: Terminating Intelligent Network Category Key. This value is 1 digit up

from its corresponding OICK value.
BS2F, BS2G, BS3F and BS3G need to be set to a value other than 0 (like 1)
for HSCSD to be working on the subscribers profile.
Please take the time to go through the example below and used the hyperlinks
supplied. At the detail text you can click on the hyperlink and come back to
the original example portion. For those who would like to get to know subscriber
data even better, go through the notes below and familiarize yourself with the
individual settings and meanings.
5.0 END

Procedure Manual

3 TERMINOLOGY
Term/Abbreviation Explanation
Billing Gateway
BGw
OSS Operation Support System
GSM Global System for Mobile Communication
IMSI International Mobile Subscriber Identity
MSISDN Mobile Station ISDN number
BAIC Barring of All Incoming Calls
BAOC Barring of All Outgoing Calls
CFU Call Forwarding Unconditional
DCF Default Call Forwarding
SPN Single Personal Number
BOIC Barring of All Outgoing International Calls
TMOS Telecommunication Management Operating System
VLR Visitor Location Register
FNR Flexible Numbering Register
AUC Authentication Centre
HLR Home Location Register
HGSDP HLR Subscriber Data Print
BSC Base Station Controller
BSG Basic Service Group
CFNRC Call Forwarding Not Reachable
CFNRY Call Forwarding No Reply
MSC Mobile Switching Centre
STP Signalling Transfer Point

Procedure Manual

4. APPENDIX
REQUIRED DOCUMENTS
The following documents are required:
<HGSDP:MSISDN=2348032001773,ALL;
HLR SUBSCRIBER DATA
SUBSCRIBER IDENTITY
MSISDN IMSI STATE AUTHD
2348032001773 621300010003919 CONNECTED AVAILABLE
PERMANENT SUBSCRIBER DATA

SUD
CAT-10 DBSG-1 STYPE-2 OBR-2
BS26-1 TS11-1 TS21-1 TS22-1
TS62-1 OFA-1 PWD-0000 CFU-1
CFB-1 CFNRY-1 CFNRC-1 BAOC-1
BOIC-1 BOIEXH-1 BAIC-1 BICRO-1
CAW-1 SOCFB-0 SOCFRY-1 SOCFRC-0
SOCFU-0 SOCB-1 SOCLIP-0 SOCLIR-2
HOLD-1 CLIP-1 CLIR-1
AMSISDN BS BC
NONE
SUPPLEMENTARY SERVICE DATA

BSG
TS10
SS STATUS FNUM TIME
SADD
BAIC NOT ACTIVE
BAOC NOT ACTIVE
BICRO NOT ACTIVE
BOIC NOT ACTIVE
BOIEXH NOT ACTIVE
CAW NOT ACTIVE
CFU NOT ACTIVE
CFB NOT ACTIVE
CFNRY NOT ACTIVE
CFNRC NOT ACTIVE
BSG
TS20
SS STATUS FNUM TIME
SADD
BAIC NOT ACTIVE
BAOC NOT ACTIVE
BICRO NOT ACTIVE
BOIC NOT ACTIVE
BOIEXH NOT ACTIVE
BSG
TS60
SS STATUS FNUM TIME
SADD
BAIC NOT ACTIVE
BAOC NOT ACTIVE
BICRO NOT ACTIVE
BOIC NOT ACTIVE

Procedure Manual

BOIEXH NOT ACTIVE

CAW NOT ACTIVE
CFU NOT ACTIVE
CFB NOT ACTIVE
CFNRY NOT ACTIVE
CFNRC NOT ACTIVE
BSG
BS20
SS STATUS FNUM TIME
SADD
BAIC NOT ACTIVE
BAOC NOT ACTIVE
BICRO NOT ACTIVE
BOIC NOT ACTIVE
BOIEXH NOT ACTIVE
CAW NOT ACTIVE
CFU NOT ACTIVE
CFB NOT ACTIVE
CFNRY NOT ACTIVE
CFNRC NOT ACTIVE
LOCATION DATA
VLR ADDRESS MSRN MSC NUMBER LMSID
4-2348030000120 2348030000120
END
DATA
SUBSCRIBER DATA
Parameter Description
IMSI International Mobile Subscriber Identity (IMSI)
Digit string 6 ~ 15 digits
Each digit is 0-9.
NIMSI New IMSI number
Each digit is 0-9.
MSISDN Mobile Station ISDN number (MSISDN)
Each digit is 0-9.
AMSISDN Additional MSISDN
Each digit is 0-9.
SS Supplementary Service (SS)
Identifier 2 ~ 6 characters
Allowed SS identifiers are shown in Table 1. For information on which Basic Service Groups are applied by a SS, see
Table 9.
SS identifier Description Action
ALLSS ALL SUPPLEMENTARY SERVICES D
BAC ALL CALL RESTRICTION SERVICES D
BAIC BARRING OF ALL INCOMING CALLS A/D/P
BAOC BARRING OF ALL OUTGOING CALLS A/D/P
BIC BARRING OF INCOMING CALLS D
BICRO BARRING OF ALL INCOMING CALLS WHEN ROAMING OUTSIDE THE HOME PLMN COUNTRY A/D/P
BOC BARRING OF OUTGOING CALLS D
BOIC BARRING OF ALL OUTGOING INTERNATIONAL CALLS A/D/P
BOIEXH BARRING OF ALL OUTGOING INTERNATIONAL CALLS EXCEPT THOSE DIRECTED TO THE A/D/P
HOME PLMN COUNTRY
CAW CALL WAITING A/D/P
CCFS ALL CONDITIONAL FORWARDING SERVICES R/A/E/D

Procedure Manual

CFB CALL FORWARDING ON MOBILE SUBSCRIBER BUSY R/A/E/D/P

CFNRC CALL FORWARDING ON MOBILE SUBSCRIBER NOT REACHABLE R/A/E/D/P
CFNRY CALL FORWARDING ON NO REPLY R/A/E/D/P
CFS ALL FORWARDING SERVICES R/A/E/D
CFU CALL FORWARDING UNCONDITIONAL R/A/E/D/P
DCF DEFAULT CALL FORWARDING R/E/P
SPN SINGLE PERSONAL NUMBER R/E/P
Action Identifier Description
R This string can be used in the command HGSSI to register a Supplementary Service.
A This string can be used in the command HGSSI to activate a Supplementary Service
E This string can be used in the command HGSSE to erase a Supplementary Service
D This string can be used in the command HGSSE to deactivate a Supplementary Service.
P This string can appear in the printout initiated by command HGSDP (SUPPLEMENTARY SERVICE DATA )
SUD Subscriber Data (SUD)
Expressed as a-b where:
a
SUD code
Identifier 2 ~ 6 characters
b
SUD value
Numeral 0 ~ 65535

Procedure Manual

SUD Code Description SUD Action

Value
ACC ACCOUNT CODES 0-2 L/P/S/D
0 = not provided
1 = provided and mandatory
2 = provided and optional
The availability of this parameter value depends on commercial agreements.
AOC ADVICE OF CHARGE 0-2 L/P/S/D
0 = Advice of charge not provided
1 = Advice of charge information provided
2 = Advice of charge charging provided
BAIC BARRING OF ALL INCOMING CALLS 0-1 L/P/S/D
0 = not provided
1 = provided
BAOC BARRING OF ALL OUTGOING CALLS 0-1 L/P/S/D
0 = not provided
1 = provided
BICRO BARRING OF ALL INCOMING CALLS WHEN ROAMING OUTSIDE THE HOME PLMN COUNTRY 0-1 L/P/S/D
0 = not provided
1 = provided
BOIC BARRING OF ALL OUTGOING INTERNATIONAL CALLS 0-1 L/P/S/D
0 = not provided
1 = provided
BOIEXH BARRING OF ALL OUTGOING INTERNATIONAL CALLS EXCEPT THOSE DIRECTED TO THE HOME 0-1 L/P/S/D
PLMN COUNTRY
0 = not provided
1 = provided
BS21 BEARER SERVICE "DATA CIRCUIT ASYNCHRONOUS 300 b/s" 0-1 L/P/S/D
0 = not subscribed
1 = subscribed
Incompatible with BS2G when both SUD's are entered in commands HGMCI (parameter NEWSUD) or
HGSPC (parameter SUD), and their values are different from zero.
Incompatible with BS2F when both SUD's are entered in commands HGMCI (parameter NEWSUD) or
0 = not subscribed
1 = subscribed
BS23 BEARER SERVICE "DATA CIRCUIT ASYNCHRONOUS 1200-75 b/s" 0-1 L/P/S/D
0 = not subscribed
1 = subscribed
0 = not subscribed
1 = subscribed
Procedure Manual



Resolviing Subsciber Related Problem OSS PDF

Încărcat de

Informații document

Descriere originală:

Titlu original

Drepturi de autor

Formate disponibile

Partajați acest document

Partajați sau inserați document

Opțiuni de partajare

Vi se pare util acest document?

Este necorespunzător acest conținut?

Drepturi de autor:

Formate disponibile

Resolviing Subsciber Related Problem OSS PDF

Încărcat de

Drepturi de autor:

Formate disponibile

Procedure Manual

TITLE: OSS Procedure Resolving Subscriber Related Problems

Document Number: MTNN0-NWG-NDD-PRO- Date Issued: November, 2003

Resolving Subscriber Related Problems

Last changed on Last changed by: Banke Page 1 of 17

Document Number: MTNN0-NWG-NDD-PRO- Date Issued: November, 2003

Document History ...........................................................................................3

Last changed on Last changed by: Banke Page 2 of 17

Document Number: MTNN0-NWG-NDD-PRO- Date Issued: November, 2003

Edition Date Details

NAME DESIGNATION SIGNATURE

Document Number: MTNN0-NWG-NDD-PRO- Date Issued: November, 2003

TMOS or Winfiol Terminal

Last changed on Last changed by: Banke Page 4 of 17

Document Number: MTNN0-NWG-NDD-PRO- Date Issued: November, 2003

Step No Step Details Reference

1.0 Current NE with HLR functionality

ABMSC1 = / HLR / AUC / FNR / MSC /

2.0 FNR Commands

ABMSC1 (HLR) = 6213001100

Change an already existing MSISDN to IMSI map on the FNR.

This is command is normally sent when a sim swap is done.

Last changed on Last changed by: Banke Page 5 of 17

Document Number: MTNN0-NWG-NDD-PRO- Date Issued: November, 2003

Step No Step Details Reference

2.3 FGNTI:MSISDN={msisdn}, IMSI={imsi};

3.0 AUC Commands

3.2 AGSUI:IMSI={imsi},EKI={Eki}, KIND={kind value},A4IND=0;

The Eki is a 32 bit Hexadecimal number that is encrypted.

The A4IND set to zero (0).

Last changed on Last changed by: Banke Page 6 of 17

Document Number: MTNN0-NWG-NDD-PRO- Date Issued: November, 2003

Step No Step Details Reference

ABMSC1, 621300110000000, 621300110030004,1,15

ABMSC1, 621300110030005, 621300110999999,2,15

LGHLR1, 621300010000000, 621300010120004,1,14

LGHLR1, 621300010120005, 621300010499999,2,14

LGHLR1, 621300011500000, 621300011999999,2,14

LGHLR2, 621300010500000, 621300011499999,2,14

PHHLR1, 621300210000000, 621300210050004,1,16

PHHLR1, 621300210050005, 621300210999999,2,16

4.1 HGICI:MSISDN={msisdn},NIMSI={new imsi};

The command will initiate a mass subscriber profile changes on all

NOTE: Exercise extreme caution when issuing this command.

The command is used to make permanent subscriber data changes.

These changes go into a little more depth at permanent data.

The second command will be used when trying to migrate a subscriber

Last changed on Last changed by: Banke Page 7 of 17

Document Number: MTNN0-NWG-NDD-PRO- Date Issued: November, 2003

Step No Step Details Reference

4.4 HGSDP:MSISDN={msisdn},{ all/suda/loc }; OR HGSDP:IMSI={imsi},

More detail on these subscriber flags are covered below, at permanent

4.6 HGSPC:PROFILE={profile no},NEWSUD={sud}-{flag}&&{sud}-{flag}..;

Use this command to make changes to the individual templates; they

Current profile templates are:

PROFILE 30 = Post-Paid subscribers

PROFILE 40 = Data only subscribers

PROFILE 50 = Pre-Paid subscribers

PROFILE 51 = Pre-Paid subscribers

Last changed on Last changed by: Banke Page 8 of 17

Document Number: MTNN0-NWG-NDD-PRO- Date Issued: November, 2003

Step No Step Details Reference