INTERPERSONAL SKILLS:

INTRODUCTION:

Simply put interpersonal skills are the skills we

use to interact or deal with others. Interpersonal skills
are sometimes also referred to as communication skills,
people skills and/or soft skills. How we deal with others
can greatly influence our professional and personal
lives, improving these skills builds confidence and
enhances our relationships with others.
We all have interpersonal skills. We've been
learning them, usually subconsciously, since birth. We
learn how people are likely to react to what we say and
do. How these actions are likely to make them, and us,
feel. People with good interpersonal skills have learnt to
identify which are the best ways of interacting with
others in different situations. Interpersonal skills are
easily developed, a little time and effort spent working
and practicing your interpersonal skills will pay huge
rewards in your professional and personal lives.
 1. NEGOTIATION SKILLS :

Negotiation is something that we do all the time

and is not only used for business purposes. For example,
we use it in our social lives perhaps for deciding a time
to meet, or where to go on a rainy day. Negotiation is
usually considered as a compromise to settle an
argument or issue to benefit ourselves as much as
possible.

Communication is always the link that will be used

to negotiate the issue/argument whether it is face-to-
face, on the telephone or in writing. Remember,
negotiation is not always between two people: it can
involve several members from two parties.

There are many reasons why you may want to

negotiate and there are several ways to approach it. The
following is a few things that you may want to consider.

AS FOLLOWS:
1. GOALS
2. TRADING
3. ALTERNATIVES
4. THE RELATIONSHIP
5. EXPECTED OUTCOMES
6. THE CONSEQUENCES
7. POWER
8. POSSIBLE SOLUTIONS
 2. ASSERTIVENESS:

Assertiveness is the ability to express one’s

feelings and assert one’s rights while respecting the
feelings and rights of others.
Assertive communication is appropriately direct,
open and honest, and clarifies one’s needs to the
other person. Assertiveness comes naturally to some,
but is a skill that can be learned. People who have
mastered the skill of assertiveness are able to greatly
reduce the level of interpersonal conflict in their lives,
thereby reducing a major source of stress.
ASERTIVE BEHAVIOR INVOLVES FIVE
STAGES:
1. DESCRIBING THE BEHAVIOR.
2. EXPRESSING ONE FEELING.
3. EMPATHIZING WITH THE OTHERPERSON.

3. LEADERSHIP:

Good leaders are made not born. If you have the

desire and willpower, you can become an effective
leader. Good leaders develop through a never ending
process of self-study, education, training, and
experience. This guide will help you through that
process.
 To inspire your workers into higher levels of
teamwork, there are certain things you must be, know,
and, do. These do not come naturally, but are acquired
through continual work and study. Good leaders are
continually working and studying to improve their
leadership skills; they are not resting on their laurels.

Before we get started, let’s define leadership.

Leadership is a process by which a person influences
others to accomplish an objective and directs the
organization in a way that makes it more cohesive and
coherent. Leaders carry out this process by applying
their leadership attributes, such as beliefs, values,
ethics, character, knowledge, and skills. Although your
position as a manager, supervisor, lead, etc. gives you
the authority to accomplish certain tasks and objectives
in the organization, this p o w e r does not make you a
leader, it simply makes you the b o s s . Leadership
differs in that it makes the followers w a n t to achieve
high goals, rather than simply b o s s i n g p e o p l e
ar ou n d .
4. TEAM BUILIDING AND TEAM WORK:

“A group whose members have complementary skills

and are committed to a common purpose or set of
performance gols for which they hold themselves
mutually accountable.”

THE IMPORTANCE CHARACTERISTICS OF

TEARM ARE:

1. SMALL NUMBER.
2. MIX OF SKILLS.
3. COMMON PURPOSE OR GOAL.
4. MUTUALLY ACCOUNTABLE.
5. COMMUNICATION SKILLS
(TRANSACTIONAL ANALYSIS)

Communication is a process of transferring

information from one entity to another.
Communication processes are sign-mediated
interactions between at least two agents which share
a repertoire of signs and semiotic rules.
Communication is commonly defined as "the
imparting or interchange of thoughts, opinions, or
information by speech, writing, or signs".
Communication can be perceived as a two-way
process in which there is an exchange and
progression of thoughts, feelings or ideas towards a
mutually accepted
TA is define as “the study of moves people make
in their dealings with each other and is based on the
idea that peoples, Interactions resemble moves in
games.”

IT HAS EGO STATES AS FOLLOWS:

1. THE PARENNT EGO STATE

2. THE ADULT EGO STATE
3. THE CHILD EGO STATE