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HERO MOTOCORP LTD.

HERO
ANNUAL REPORT 2015-16 FOREVER

ANNEXURE VI
BUSINESS RESPONSIBILITY
REPORT

WE ARE BOTH ACCOUNTABLE AND


COMMITTED TOWARDS THE WELL-
BEING OF OUR SOCIETY. WHILE, AS AN
ORGANISATION, WE HAVE WORKED
HARD & TRAVERSED CONSIDERABLE
DISTANCE TO INCORPORATE
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RESPONSIBLE BUSINESS PRACTICES,
PERSONALLY, I FEEL, THERE IS SCOPE
TO DO A LOT MORE, FOR THE BENEFIT
OF OUR STAKEHOLDERS.
Pawan Munjal
CORPORATE GOVERNANCE FINANCIAL
OVERVIEW REPORTS STATEMENTS

SECTION A: GENERAL INFORMATION ABOUT THE COMPANY


Corporate Identication Number (CIN) L35911DL1984PLC017354
of the Company
Name of the Company Hero MotoCorp Ltd.
Registered Address 34, Community Centre, Basant Lok, Vasant Vihar, New Delhi - 110 057, India
Website www.heromotocorp.com
E-mail Id secretarialho@heromotocorp.com
Financial Year reported 2015-16
Sector(s) that the Company is engaged in Group*: 309
(industrial activity code-wise) Class: 3091
Sub-Class: 30911
Description: Manufacture of motorcycle, scooters and their engine#
*As per classication under National Industrial Classication, Central Statistical Organisation, Ministry of
Statistics and Programme Implementation, Government of India, New Delhi.
#It may be noted that Company manufactures parts of motorcycles and scooters also.
List three key products/services that the Motorcycles,
Company manufactures/ provides (as in Scooters and
balance sheet) Parts thereof
Total number of locations where business activity is undertaken by the Company
Number of International Locations We are present in 29 countries outside India:
(Provide details of major 5) Asia: Sri Lanka, Nepal & Bangladesh
Africa & Middle East: Nigeria, Kenya, Tanzania, Uganda, Angola, Ethiopia, Mozambique, DRC,
Madagascar, Burkina Faso, Ivory Coast, Iran, UAE, Turkey, Egypt
Americas: Colombia, Peru, Ecuador, Guatemala, Honduras, El Salvador, Costa Rica, Panama,
Bolivia, Dominican Republic, Nicaragua
Number of National Locations Headquartered in New Delhi, we have manufacturing plants in 4 locations in the country:
State/Union Territory Location
Haryana : Dharuhera
Haryana : Gurgaon
Uttarakhand : Haridwar
Rajasthan : Neemrana
We also have a Global Parts Centre for manufacturing and supplying the parts at local and global
market at Neemrana, Rajasthan.
Global Centre of Innovation and Technology
Achieving a historic landmark in its illustrious journey, the Company has formally inaugurated a
world-class Global Centre of Innovation and Technology (the CIT) at Jaipur, Rajasthan. The CIT is
the result of a bold vision to position the Company as the leading source of innovation and green
technology. This facility is a giant stride in its relentless endeavour towards strengthening the
Companys in-house technology capabilities.
The CIT is a dening step, not just for the technical prowess of Hero, but also for the nations story
to truly blossom on the global stage as a technology powerhouse. Rich in diversity, the CIT brings
together a multi-national group of automotive experts, creating an environment of engineering
excellence and innovation.
Markets served by the Company - Local/ We have a global footprint that serves both in National and International Markets. International
State/National/International markets are served through exports, incorporating wholly owned subsidiaries and Joint Ventures.
Currently, we are catering to 29 countries and are committed to expand to 50 countries by 2020.

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SECTION B: FINANCIAL DETAILS OF THE COMPANY
1. Paid up Capital (`) 39.94 crores
2. Total Turnover (`) 28,990.42 crores
3. Total prot after taxes (`) 3,132.37 crores
4. Total Spending on Corporate Social Responsibility (CSR) as Our total spending on CSR is ` 65 crores which is 2.23% of average
percentage of average net prots (%) net prots of the last three nancial years

List of activities on which expenditure in 4 above has been incurred:


1. PM Relief Fund
2. Tree Plantation
3. Promoting preventive health care and sanitation
4. Education promotion and vocational skill development for children and women
5. Promoting Road Safety Awareness
6. Community Development
HERO MOTOCORP LTD. HERO
ANNUAL REPORT 2015-16 FOREVER

SECTION C: OTHER DETAILS the Company? If yes, then indicate 1.2 Details of the BR head:
1. Does the Company have any the percentage of such entity/ DIN 00004223
Subsidiary Company/ Companies? entities? [Less than 30%, 30-60%, (if applicable)
Yes. We have 6 Subsidiaries More than 60%] Name Mr. Pawan Munjal
(including step-down Subsidiaries) Hero actively engages with its Designation Chairman, Managing
outside India and 1 Subsidiary in suppliers through its BR initiatives. Director & CEO
Telephone +91 11 4604 4100
India. Details of the same have Currently, percentage of suppliers
Number
been provided in another section of under the Green Vendor Development E-mail id secretarialho@
the Annual Report. Program (GVDP) is more than 60% of heromotocorp.com
total supplier universe.
2. Do the Subsidiary Company/ 2. The National Voluntary Guidelines
Companies participate in the BR SECTION D: BR INFORMATION on Social, Environment and
Initiatives of the parent company? 1. Details of Director/Directors Economic Responsibilities of
If yes, then indicate the number of responsible for BR Business (NVGs), released by the
such subsidiary company(s) 1.1 Details of the Director/Directors Ministry of Corporate Affairs, has
The Company engages actively responsible for implementation of adopted nine areas of Business
with its Subsidiary Companies on the BR policy/policies Responsibility.
Business Responsibility initiatives. DIN 00004223
(if applicable)
3. Do any other entity/entities (e.g. Name Mr. Pawan Munjal
suppliers, distributors etc.) that Designation Chairman, Managing
the Company does business with, Director & CEO
participate in the BR initiatives of

Principle 1 Principle 2 Principle 3


BUSINESS CONDUCT AND BUSINESSES SHOULD BUSINESSES SHOULD
GOVERN THEMSELVES WITH PROVIDE GOODS AND PROMOTE THE WELLBEING
ETHICS, TRANSPARENCY AND SERVICES THAT ARE OF ALL EMPLOYEES.
ACCOUNTABILITY. SAFE AND CONTRIBUTE
TO SUSTAINABILITY
THROUGHOUT THEIR LIFE
CYCLE.

Principle 4 Principle 5 Principle 6


BUSINESSES SHOULD BUSINESSES SHOULD BUSINESSES SHOULD
RESPECT THE INTERESTS RESPECT AND PROMOTE RESPECT, PROTECT AND
OF, AND BE RESPONSIVE HUMAN RIGHTS. MAKE EFFORTS TO RESTORE
TOWARDS ALL STAKEHOLDERS, THE ENVIRONMENT.
ESPECIALLY THOSE WHO ARE
DISADVANTAGED, VULNERABLE
AND MARGINALISED.

104 Principle 7 Principle 8 Principle 9


BUSINESSES, WHEN BUSINESSES SHOULD BUSINESSES SHOULD
ENGAGED IN INFLUENCING SUPPORT INCLUSIVE ENGAGE WITH AND PROVIDE
PUBLIC AND REGULATORY GROWTH AND EQUITABLE VALUE TO THEIR CUSTOMERS
POLICY, SHOULD DO SO IN A DEVELOPMENT. AND CONSUMERS IN A
RESPONSIBLE MANNER. RESPONSIBLE MANNER.
CORPORATE GOVERNANCE FINANCIAL
OVERVIEW REPORTS STATEMENTS

P P P P P P P P P
No. Questions
1 2 3 4 5 6 7 8 9
1. Do you have policy/policies for Y Y Y Y Y Y NA Y Y
Has the policy being formulated in consultation with the relevant
2. Y Y N N N Y NA Y Y
stakeholders?
3. Does the policy conform to any national/international standards? If yes,
Y Y Y Y Y Y NA Y N
specify?#
4. Has the policy being approved by the Board? If yes, has it been signed by
Y Y Y Y Y Y NA Y Y
MD/owner/ CEO/ appropriate Board Director?
5. Does the Company have a specied committee of the Board / Director/
Y Y Y Y Y Y NA Y Y
Official to oversee the implementation of the policy?
6. Indicate the link for the policy to be viewed online? Y Y Y Y Y Y NA Y Y
Has the policy been formally communicated to all relevant internal and
7. Y Y Y Y Y Y NA Y Y
external stakeholders?
Does the Company have in-house structure to implement the policy/
8. Y Y Y Y Y Y NA Y Y
policies?
9. Does the Company have a grievance redressal mechanism related to the
policy/policies to address stakeholders grievances related to the policy/ Y Y Y Y Y Y NA Y Y
policies?
10. Has the Company carried out independent audit/evaluation of the working
Y Y Y Y Y Y NA Y Y
of this policy by an internal or external agency?*
* Mostly through internal audits and external consultants
# All policies have been formulated after detailed consultation across the Industry. The policies are materially in compliance with all mandatory/applicable national/
international laws, rules, regulations, guidelines and standards.
All policies denes the responsibility spectrum of respective policy owners
Code of Conduct of the Company is available at http://www.heromotocorp.com/en-in/about-us/code-of-conduct.html . Code of Insider Trading, Policy on Prevention
of Sexual Harassment, HR Policies on Employee well-being are available intranet. Policy on Vigil mechanism is available at http://www.heromotocorp.com/en-in/
about-us/key-policies/vigil-mechanism-policy.html. Policies on Quality and Environmental Protection are available at http://www.heromotocorp.com/en-in/about-us/
key-policies.html. CSR Policy of the Company is available at http://www.heromotocorp.com/en-in/about-us/key-policies/corporate-social-responsibility.html. Policy
on warranty and service maintenance schedule is available at http://www.heromotocorp.com/en-in/rider-zone/bike-warranty-details-and-policy.html

If answer to the question as stated above against any principle, is No, please explain why: Not Applicable
P P P P P P P P P
No. Questions
1 2 3 4 5 6 7 8 9
1. The Company has not understood the Principles
The Company is not at a stage where it nds itself in a position to
2.
formulate and implement the policies on specied principles
3. The Company does not have nancial or manpower resources available for
the task
4. It is planned to be done within next 6 months
5. It is planned to be done within the next 1 year
6. Any other reason (please specify)

3. Governance related to BR SECTION E: PRINCIPLE-WISE Insider Trading Code is


(a) Indicate the frequency with which PERFORMANCE applicable to designated
the Board of Directors, Committee Principle 1 employees and the Board of
of the Board or CEO to assess the 1. Does the policy relating to ethics, Directors of the Company.
BR performance of the Company. bribery and corruption cover Policy on Prevention of Sexual
Within 3 months, 3-6 months, only the company? Yes/ No. Does Harassment applies to all the
Annually, More than 1 year. it extend to the Group/ Joint employees of the Company.
The management regularly Ventures/ Suppliers/ Contractors/
monitors the BR initiatives and a NGOs Others? The Code of Conduct is based
complete assessment is done at Our policies under this principle on eight fundamental principles.
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the end of nancial year. include (a) Code of Conduct (b) Our Code captures global best
Vigil Mechanism/ Whistle Blower practices in substance, though it
(b) Does the Company publish a Policy (c) Insider Trading Code and does not conform to any national
BR or a Sustainability Report? (d) Policy on Prevention of Sexual or international standards per se.
What is the hyperlink for viewing Harassment. The Code of Conduct conforms
this report? How frequency it is Code of Conduct is applicable to to the CODEX as researched and
published? Board of Directors and Senior published by Harvard Business
This is our fourth Business Executives one level below School Publishing (HBSP). The
Responsibility Report and is published the Directors, including all Policy on Insider Trading Code
annually as part of the Annual functional heads. has been formulated on the basis
Report. The same can be accessed Vigil Mechanism/Whistle of applicable SEBI Regulations
at http://www.heromotocorp.com/ Blower Policy applies to and the Policy on Prevention of
en-in/responsibility-report/business- all the employees of the Sexual Harassment has been
responsibility-report.html. Company. developed on the basis of The
HERO MOTOCORP LTD. HERO
ANNUAL REPORT 2015-16 FOREVER

Sexual Harassment of Women at 130350 cum per year which is services from local & small
Workplace (Prevention, Prohibition 3.5 times more than the total producers, including communities
and Redressal) Act, 2013. The water requirement. surrounding their place of work?
Policy on Vigil Mechanism has 3) Other power saving initiatives If yes, what steps have been
been formulated on the basis of like installation VFDs, LED taken to improve their capacity
Companies Act, 2013 and SEBI Lighting, Energy efficient and capability of local and small
(Listing Obligations and Disclosure devices, presence sensor etc. vendors?
Requirements) Regulations, 2015. at different plants amount Localisation is paramount to
to 26.89 LKWH which is able sourcing strategy and HMCL is
All our executive employees have to offset use of Natural Gas/ procuring goods and services
been imparted mandatory training GRID power/HSD resulting in from Local supply chain partners
and acceptance to adherence has a reduction of 1521 tons of which includes Large, Midsize and
been obtained. Regular training CO2 emissions annually. small scale industries who meets
programs are conducted across our quality, delivery, cost and
locations to explain and reiterate 2. For each such product, provide technology expectations.
the importance of adherence to the following details in respect of
the Code. The Code of Conduct is resource use (energy, water, raw 5. Does the company have a
informed to all stakeholders via material etc.) per unit of product mechanism to recycle products
our website and annual reports. (optional). and waste? If yes what is the
Communication campaign was run (a) Reduction during sourcing/ percentage of recycling of
to further strengthen awareness production/distribution products and waste (separately as
on Code of Conduct. Additionally, achieved since the previous <5%, 5-10%, >10%).
an E-learning module is being year throughout the value Yes, the company has a mechanism
created to ensure understanding chain? for recycling of its waste. We have
and acceptance to adherence. Not applicable managed to recycle 90% of our
waste water back to the process
While the above-mentioned (b) Reduction during usage by using Zero liquid discharge
policies/codes are currently not consumers (energy, water) platform. Balance 10% is being
applicable on the Group/Joint has been achieved since the reused for horticulture activities.
Ventures/Suppliers/Contractors/ previous year?
NGOs/Others, the Company plans Details given above in point 1. Principle 3
to extend the applicability of The Company recognises that its
the same to other entities going 3. Does the company have procedures employees are an invaluable asset and
forward. in place for sustainable sourcing fundamental driver of its growth. The
(including transportation)? If yes, Company has implemented several
2. How many stakeholder complaints what percentage of your inputs policies and initiatives which promote
have been received in the past was sourced sustainably? the welfare of all its employees.
nancial year and what percentage Yes. The Company has taken few
was satisfactorily resolved by the initiatives in past years, wherein The policies on Employee Mutual Medical
management? the Company has ensured the Benet Scheme have been communicated
We have not received any sustainable sourcing. Following to all employees by means of the intranet.
complaints with regard to violation are two of the initiatives taken in The (a) Superannuation / National
of the Code of Conduct, Insider past FY in this regard: Pension Scheme and (b) Post-Retirement
Trading Code and Policy on Program SCOPE (Supplier Medical Insurance Fund Scheme are
Prevention of Sexual Harassment Certication of Part communicated to all employees via
in FY 2015-16. Total of 6 cases Excellence), in which we email.
were reported in FY 2015-16. enrolled 22 suppliers for new
3 cases have been investigated & parts quality up-gradation Key initiatives taken during the year are
action taken, 3 cases are currently for direct on line supplies in as follows:
under investigation. FY 2015-16. a) In order to retain Talent across
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Implementation of TPM the company and promote Work
Principle 2 methodology approach at our Life Balance, the Company has
1. List up to 3 of your products supplier was continued and introduced Flexi-Working Hours for
or services whose design has we enrolled 16 supplier in our Corporate Functions.
incorporated social or environmental FY 2015-16 in this initiative. b) Your Company has taken a
concerns, risks and/ or opportunities. multipronged process to develop
1) Our R&D centre at Jaipur However, it is difficult to ascertain gender diversity inside the
has a solar power plant of the percentage of inputs sourced organization and created policy
650 KWp on its roof which is from these suppliers accounting that helps female professionals
able to offset 750 ton of CO2 towards total inputs due to many to thrive at workplace. Alternate
emission annually. different kinds of materials being Career Path (ACP) policy is one
2) Rain water harvesting system used by us. such step that provides a career
with 150 recharge shafts at transition to female professionals
CIT Jaipur with an annual 4. Has the company taken any who have taken a break from their
water harvesting potential of steps to procure goods and professional lives.
CORPORATE GOVERNANCE FINANCIAL
OVERVIEW REPORTS STATEMENTS

1. Total number of employees 7,592


2. Total number of employees hired on temporary/contractual/casual basis. 18,487
3. Number of permanent women employees 114
4. Number of permanent employees with disabilities 30
5. Employee association recognised by management? Hero MotoCorp Workers Union, Gurgaon Plant and
Hero MotoCorp Workers Union, Dharuhera Plant
6. Percentage of permanent employees who are members of this recognised 14.98% and 22.72%, respectively
employee association?
7. Number of complaints relating to child labour, forced labour, involuntary NIL
labour, sexual harassment in the last nancial year and pending, as on
the end of the nancial year.
No. Category No. of complaints led No. of Complaints pending as
during the nancial year on end of the nancial year
(i) Child labour/ forced labour/ involuntary labour
(ii) Sexual Harassment N.A.
(iii) Discriminatory employment
8. What percentage of your under mentioned employees were given safety &
skill up-gradation training in the last year?
(a) Permanent Employees 67.70%
(b) Permanent Women Employees 70.60%
(c) Casual/Temporary/Contractual Employees 52.38%
(d) Employees with Disabilities 100%

Principle 4 highlights of the drive are given Principle 6


1. Has the company mapped its below: 1. Does the policy related to Principle
internal and external stakeholders? a) Organisation of literary 6 cover only the company or
Yes/No classes as well as skill extends to the Group/Joint
Yes. We have mapped and identied development programs. Ventures/ Suppliers/ Contractors/
external stakeholders, including b) Imparting of science NGOs/ others.
disadvantaged, vulnerable and education and training. Our policy on environment extends
marginalised stakeholders. c) Career counselling sessions to our suppliers through our Green
Our stakeholders include for rural girls. Dealer Development Program,
employees, customers, NGOs and d) Organisation of camps for Green Vendor Development
communities, dealers, suppliers, health and other recreational Programme and Green Charter.
investors, media, government and activities.
regulators and peers and industry 2. Does the company have
ecosystem. Rural Community: These are strategies/ initiatives to address
covered under Principle 8 global environmental issues such
2. Out of the above, has the company as climate change, global warming
identied the disadvantaged, Principle 5 etc.? If yes, please give hyperlink
vulnerable & marginalised 1. Does the policy of the company for web page etc.
stakeholders? on human rights cover only the The Company has in place Green IT
Our disadvantaged and vulnerable company or extend to the Group/ and Environment which takes care
stakeholders include differently- Joint Ventures/ Suppliers/ of environment protection. Also
abled employees, women and rural Contractors/ NGOs/ Others? there are specic certications such
communities in and around our As a socially responsible organisation, as ISO 9001, ISO 14001 and OHSAS
plants. the Company is committed to protect 18001 that govern the Environmental
and safeguard human rights. Your Management Systems. We do
3. Are there any special initiatives Company has put in place a Code have strategies in place to address
taken by the company to engage of Conduct which is applicable on these issues including energy
with the disadvantaged, vulnerable the Board of Directors and Senior conservation, energy efficiency,
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and marginalised stakeholders? Executives one level below the water management, waste
Differently abled employees: We Directors, including all functional management, CO2 emission house
are an equal opportunity employer heads, though we expect our gases reduction. Glimpse of the
and provide equal opportunities stakeholders to adhere and uphold same is given herein below:
to differently abled, marginalized the standards contained therein.
and people from economically Green Initiatives for Carbon
weaker background. All employees 2. How many stakeholder complaints Neutrality
have equal opportunity on career have been received in the past Heros commitment of
growth, coaching and mentoring. nancial year and what % was creating a sustainable future,
satisfactorily resolved by the the CIT has advanced green
Women: During the year, the management? technologies imbibed into its
Company enhanced its efforts on No complaint has been received by design, ensuring eco-friendly
overall development of women the Company in the past nancial operations. Has been awarded
with focus on education. Key year. the Platinum rating granted
HERO MOTOCORP LTD. HERO
ANNUAL REPORT 2015-16 FOREVER

to the Centre by Indian Green http://www.heromotocorp.com/ Principle 7


Building Council (IGBC) with en-in/about-us/key-policies.html. 1. Is your company a member of any
a rating of 91 points, making trade and chamber or association?
it the highest rated facility 3. Does the company identify and If Yes, name only those major ones
among the manufacturing assess potential environmental that your business deals with.
sector in India. risks? Y/N Major associations we deal with
The CIT has a solar power Yes. The company assesses the are as follows:
plant of 650 KWp on its roof environmental impact through its Confederation of Indian
which is able to offset 750 ton Aspect/ Impact assessment (AIA) Industry.
of CO2 emission annually. activity and Hazard Identication PHD Chamber of Commerce.
The Haridwar Plant has set up and Risk Assessment (HIRA) Society of Indian Automobile
a 1000KWp solar power plant technique as a part of our Manufacturers.
which is able to offset 1155 Environmental management Gurgaon Chamber of
ton of CO2 emission annually. System certications of ISO 14001 Commerce & Industries.
Other power saving initiatives and Occupational Health and safety
like installation VFDs, LED management system certication 2. Have you advocated/lobbied
Lighting, Energy efficient of OHSAS 18001. through above associations for the
devices, presence sensor etc. advancement or improvement of
at different plants amount 4. Does the company have any project public good? Yes/No; if yes specify
to 26.89 LKWH which is able related to Clean Development the broad areas (Governance
to offset use of Natural Gas/ Mechanism? If so, provide details and Administration, Economic
GRID power/HSD resulting in thereof, in about 50 words or so. Also Reforms, Inclusive Development
a reduction of 1521 tons of if Yes, whether any environmental Policies, Energy Security, Water,
CO2 emissions annually. compliance report is led? Food Security, Sustainable
We have achieved an overall Currently, we do not have any CDM Business Principles, Others)
Carbon Neutrality of 17.53% project. Safety is the most important though
in FY 2015-16 as compared to often neglected aspect of driving.
16.52 in FY 2014-15. 5. Has the company undertaken We strongly campaign the cause
The Specic energy any other initiatives on clean of road safety through several
consumption from renewal technology, energy efficiency, initiatives. We steadily work with a
energy sources has renewable energy, etc. Y/N. If yes, cross-section of stakeholders that
gone up to 52 LKWH in please give hyperlink for web include governing /enforcement
FY 2015-16 as compared to page etc. agencies, commuters, corporates,
29 LKWH in FY 2014-15. Yes, we have several environment schools / colleges and special
protection related initiatives, broadly groups on aspects germane
Water & Waste Water Management classied as: to safety. During the year, the
Initiatives i. Green initiatives & Resource Company undertook the following
The Overall strategy for all our plants conservation initiatives:
has been ZERO Liquid Discharge ii. Energy efficiency measures a) Setting up traffic parks
plants where 100% of its treated iii. Green supply chain b) Student Police Cadet Program
water is either recycled back in the and Road Safety Club
process or reused for horticulture A more detailed list of such c) Responsible Citizen Program
purpose. We have achieved water initiatives is available at http:// d) Safety Van
neutrality of 19.48% in FY 2015-16 www.heromotocorp.com/en-in/ e) Awareness sessions in
as compared to 17.09% in FY 2014- wecare/greenmanufacturing Schools and Colleges
15. Following Major Initiatives for
waste water management have 6. Are the Emissions/Waste generated During the next year, the Company
been undertaken in FY 2015-16. by the company within the plans to set up new traffic parks
ETP at Haridwar Plant has permissible limits given by CPCB/ in the cities of Hyderabad and
been upgraded to improve SPCB for the nancial year being Rourkela, to add to the existing
108
outlet parameters 25% less reported? parks in Gurgaon, Delhi and
than the prescribed standards. Yes. Lucknow. These traffic parks
ETP expansion at Gurgaon routinely train members of the
Plant from 400 KLD to 600 KLD. 7. Number of show cause/ legal general public, students and
New ETP & STP Installed at notices received from CPCB/ women riders.
CIT Jaipur. SPCB which are pending (i.e. not
Rain water Harvesting system resolved to satisfaction) as on end Principle 8
with 150 recharge shafts at CIT of Financial Year. 1. Does the company have specied
Jaipur with an annual water The Company does not have any programmes/initiatives/projects
harvesting potential of 130350 pending show cause/legal notice in pursuit of the policy related to
cum per year. received from CPCB/SPCB. Principle 8? If yes details thereof.
Yes.
CORPORATE GOVERNANCE FINANCIAL
OVERVIEW REPORTS STATEMENTS

Company has a CSR Policy Its fundamentals are based on improve the state of environmental
which derives its core values inputs from top management and resources affected by human
and covers various aspects as all stakeholders. The policy is activities. Our environment
per guidelines given by Ministry completely in sync with current management aims toward ensuring
of Corporate Affairs as part of government regulations as well. that the ecosystem services in areas
Companies Act, 2013. The Policy where we operate are protected
has been developed considering We undertake purposeful activities and maintained for equitable use by
our organizations focus as well with the goal to maintain and future generations.
as international best practices.

Our efforts during the year were focussed on the following key initiatives:
S.
Project or activity identied Project Details
No
1. Tree plantation 1.6 Lac tree plantation at Delhi NCR and near to our Offices PAN India
2. Promoting preventive health care and Preventive health care camps in rural area and schools.
sanitation Toilet facility of 82 nos to 13 Govt. schools in Haryana, Rajasthan and Uttrakhand
3. Education promotion and vocational skill Construction and Renovation of schools infrastructures at Haryana and Uttrakhand.
development for children and women Education promotion program in Delhi, Punjab, Rajasthan, AP, Bihar, Orissa and UP
4. Promoting Road Safety Awareness Promoting Safe Riding through traffic training park development and Road safety
awareness program
5. Community Development Community Development program and Promoting Education, Safety and socio
economic development awareness through all media

2. Are the programmes/projects undertaken through inhouse team/own foundation/external NGO/government structures/
any other organisation?
The programmes are undertaken either directly or through specialized agencies Raman Kant Munjal Foundation, Ayus,
FUEL, Magic Bus, CRY, HPPI and RoSES.

3. Have you done any impact assessment of your initiative?


Currently, no impact assessment of our initiatives has been undertaken. However, the Company intends to review the impact
of its various initiatives in coming years.

4. What is your companys direct contribution to community development projects - Amount in INR and the details of the
projects undertaken?
Amount (` in crores)
Project
for FY 2015-16
i. Tree Plantation 3.40
ii. Promoting preventive health care and sanitation 2.42
iii. Education promotion and vocational skill development for children and women 42.95
iv. Promoting Road Safety and Awareness 6.99
v. Community Development 3.72

5. Have you taken steps to ensure d) Health check-up camps, eye received by the Company. Out of
that this community development check-up camps, yoga camps. this, 52974 complaints/cases were
initiative is successfully adopted e) 66 motorcycles for WWF/ successfully resolved and 497 (1%)
by the community? forest departments. were pending at the end of 2015-16.
We make attempts to ensure that f) Supporting people after Nepal
109
projects continue and sustain earthquake. 2. Does the company display product
within communities beyond our information on the product label,
interactions. During the year, During the year, we have conducted over and above what is mandated
we focussed on the following 71 activities across locations as per local laws? Yes/No/N.A. /
new community development covering 44,968 people. Remarks (additional information)
initiatives: Yes. We provide information as
a) Supporting night shelters in Principle 9 required by the Legal Metrology
winters. 1. What percentage of customer Act, 2009. We voluntarily and
b) Supporting Chennai ood complaints/consumer cases are actively inform all our dealers on
victims. pending as on the end of nancial any changes in product packaging
c) Workshops on tie and dye, year. through notices. We have also
Fire Safety, Health and Safety, During the year, 53471 customer been running educative campaigns
Cleanliness and other areas. complaints/consumer cases were informing customers to operate
HERO MOTOCORP LTD. HERO
ANNUAL REPORT 2015-16 FOREVER

vehicles in a more fuel efficient consumers can also log in to the 4. Did your company carry out any
manner and to read the operating corporate website and send in consumer survey/ consumer
manual and the Road Safety their feedback or complaints. satisfaction trends?
leaet. The leaet enumerates We continue to undertake study to
good to emulate riding practices, 3. Is there any case led by any measure customer satisfaction for
fuel saving tips etc. in a reader- stakeholder against the company the new products launched last
friendly and easy to understand regarding unfair trade practices, year through a third part agency.
manner. Our spare part products irresponsible advertising and/or anti- Apart from that we carry out brand
come with a customer cell phone competitive behaviour during the last track study on a monthly basis to
number, address and email ID, ve years and pending as on end of gauge health of our product brands
where consumers can reach nancial year? If so, provide details as well as corporate brand vis-a-
our executives with feedback, thereof, in about 50 words or so. vis competition.
grievances and even queries There is no such case pending as
regarding our products. Besides, on nancial year 2015-16.

110