IC 412 Fiery

Fiery E10 50-45C-KM Color Server
Service Guide
A guide for service technicians
EFI Part Number: 45078471

19 February 2009
PUBLICATION ISSUED BY:
Olivetti S.p.A.
77, Via Jervis - 10015 Ivrea (TO)
Italy
Copyright 2009, Olivetti

All rights reserved
2009 Electronics for Imaging, Inc.
This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in
any form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc. (EFI),
except as expressly permitted herein. Information in this documentation is subject to change without notice and does not
represent a commitment on the part of EFI. The documentation is further covered by Legal Notices distributed with this
product, which can be found on the User Documentation CD. The documentation may be provided in conjunction with EFI
Software (Software) and any other EFI product described in the documentation. The Software is furnished under license and
may only be used or copied in accordance with the terms of the Software License Agreement, which can be found in the Legal
Notices distributed with this product.
CONTENTS 3
CONTENTS
Overview 5
Precautions 6
Exploded view 10
Soft power button 11
Power up 11
Connector panel and Service board interface 12
Shutting down and accessing the Fiery E10 for service 13
Accessing the Fiery E10 14
Checking connections 17
Removing and replacing the motherboard 19
Removing and replacing components 21

Interface board 22
DIMM 24
BIOS chip 25
Battery 26
CPU and CPU cooling assembly 27
Clearing the CMOS 32
Jumpers 33
Service board 34
Enclosed fan 35
Soft power button 36
Power supply 37
Hard disk drive 39
Y110830-5 Service Manual 3

CONTENTS 4
Restoring functionality after service 42
Printing Fiery E10 pages 43
Verifying connection to the network 45

System considerations regarding connection to the network 46
System software 47
System software installation reminders 47
Installing system software over the network port 47
Installing system software using a USB flash drive 50
Specifications 55
Hardware features 55
Networking and connectivity 55
Safety and emissions compliance 56
Troubleshooting process 57
Where problems occur 57
How the Fiery E10 operates 58
Functional diagram 59
Before you go to the customer site 60
On-site checkout 61
Checking connections 62
Symptoms and solutions 64
Checking the network 76
Printing to the Fiery E10 76
INDEX 79
4 Service Manual Y110830-5

OVERVIEW 5
Overview
The Fiery E10 50-45C-KM Color Server embeds computer connectivity and highly efficient
PostScript and PCL printing capacity into 50-45C-KM print engines. Throughout this
service guide, this color server will be referred to as the Fiery E10.
Generally, the Fiery E10 does not require regular maintenance.
The Fiery E10 is shipped with all necessary software already installed. You must reinstall system
software if you replace the hard disk drive (HDD) or receive a more recent version of the
system software. You may also reinstall system software as a way to troubleshoot the system.
Use the procedures in this guide to inspect, remove, reseat, or replace major hardware
components and reinstall system software.
Replacement parts for the Fiery E10 are available from your authorized service support center.
F IGURE 1: Printing system

PRECAUTIONS 6
Precautions
Always observe the following general precautions when servicing the Fiery E10 assembly:
1. Report any shipping damage.
If you see any evidence of shipping or handling damage to packing boxes or their contents,
save the damaged boxes and parts, call the shipper immediately to file a claim, and notify your
authorized service/support center.
Never alter an existing network without permission.
The Fiery E10 is probably connected to an existing Local Area Network (LAN) based on
Ethernet hardware. The network is the link between the customers computer, existing laser
printers, and other prepress equipment. Never disturb the LAN by breaking or making a
network connection, altering termination, installing or removing networking hardware or
software, or shutting down networked devices without the knowledge and express permission
of the site administrator.
2. Never assign an IP address in Network Setup.
Only the site administrator should assign an IP address on a network device. Entering an
incorrect IP address to the Fiery E10 can cause unpredictable errors on any or all devices.
3. Follow standard ESD (electrostatic discharge) precautions while working on the internal
components of the print engine.
Static is always a concern when servicing electronic devices. It is highly unlikely that the area
around the print engine is static-free. Carpeting, leather-soled shoes, synthetic clothing fibers,
silks, and plastics may generate a static charge of more than 10,000 volts. Static discharge is
capable of destroying the circuits etched in silicon microchips, or dramatically shortening
their life span. By observing standard precautions, you may avoid extra service calls and save
the cost of a new board.
When possible, work on a ground-connected antistatic mat. Wear an antistatic wristband,
grounded at the same place as the antistatic mat. If that is not possible:
Attach a grounding strap to your wrist. Attach the other end to a good ground.
When you remove an electronic component, place it in an antistatic bag immediately.
Do not walk across a carpet or vinyl floor while carrying an unprotected board.
Leave new electronic components inside their antistatic bags until you are ready to install
them.
When you unpack the electronic components, touch a metal area of the print engine to
discharge the static on your body. Place the components on a grounded antistatic surface,
component-side up.
4. Avoid flexing a printed circuit board, and handle it by opposing edges (not corners) only.

PRECAUTIONS 7
When connecting or disconnecting the power cord:
Only use the power cord that shipped with the Fiery E10 or an appropriate replacement
power cord available from an authorized provider.
Always disconnect the power cord from the Fiery E10 back panel before opening the unit
and servicing internal components.
Do not pull on the power cord when unplugging the Fiery E10. Pull the plug instead.
Do not place objects on the power cord. Place the power cord away from foot traffic.
Do not tamper with or disable the power cord grounding plug.
Do not use a 3-prong adapter in a 2-hole ungrounded outlet.
Do not use an extension cord.
Do not plug the Fiery E10 into a circuit with heating or refrigeration equipment (including
water dispensers).
Do not plug the Fiery E10 into a switchable power outlet. This can result in the Fiery E10
being turned off accidentally.
Never set any liquid on or near the Fiery E10 or copier. If liquid is spilled into the Fiery E10 or
copier, disconnect the power cord immediately.
Do not attempt to open the power supply or hard disk drive (HDD).
Use care when handling parts of the Fiery E10, as some edges on the unit may be sharp.
Power Supply Cord Notice

CAUTION: The power supply cord is used as the main disconnect device. Ensure that the
socket-outlet is located/installed near the equipment and is easily accessible.
ATTENTION: Le cordon dalimentation doit tre dbranch pour une mise hors tension totale du produit.
La prise de courant doit tre situe ou installe proximit du matriel et tre facilement accessible.
ATTENZIONE: Il cavo di alimentazione deve essere scollegato per interrompere completamente la corrente.
Accertarsi che la presa di corrente si trovi o sia installata vicino alla macchina e sia facilmente accessibile.
ACHTUNG: Der Netzstecker dient zur sicheren Trennung des Gertes von der Stromversorgung. Stellen Sie
sicher, dass sich die Steckdose in unmittelbarer Nhe des Gertes befindet und leicht zugnglich ist.
CUIDADO: El cable de alimentacin elctrica se utiliza como dispositivo de desconexin principal. Asegrese
de que el enchufe-toma est situado/instalado cerca del equipo y que sea fcilmente accesible.
CUIDADO: O cabo de fora usado como dispositivo principal de desconexo. Assegure-se de que a sada de
energia esteja localizada/instalada prxima ao equipamento e facilmente acessvel.
VOORZICHTIG: Het netsnoer moet worden uitgetrokken om de stroomvoorziening te onderbreken. Zorg
ervoor dat het stopcontact zich dicht bij het apparaat bevindt en gemakkelijk toegankelijk is.

PRECAUTIONS 8
Lithium Battery Notice

CAUTION: There is danger of explosion if the battery is replaced with an incorrect type.
Replace the battery only with the same type recommended by the manufacturer. Dispose of
used batteries according to the manufacturers instructions.
ATTENTION: Il y a danger dexplosion en cas de remplacement avec le mauvais type de batterie. Remplacer
uniquement avec une batterie du mme type recommand par le constructeur. Les batteries usages doivent
tre jetes conformment aux instructions du fabricant.
ATTENZIONE: Pericolo di esplosione se la batteria viene sostituita con un tipo non corretto. Usare
esclusivamente batterie del tipo consigliato dal produttore. Lo smaltimento delle batterie deve essere effettuato
in base alle istruzioni del produttore.
ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterien durch einen falschen Batterientyp ersetzt
werden. Ersetzen Sie sie deshalb nur durch denselben, vom Hersteller empfohlenen Typ. Entsorgen Sie leere
Batterien entsprechend den Anweisungen des Herstellers.
CUIDADO: Existe peligro de explosin si la batera se sustituye por una de un tipo incorrecto. Sustituya la
batera slo por una batera del mismo tipo que recomienda el fabricante. Deseche las bateras usadas segn las
instrucciones del fabricante.
CUIDADO: H perigo de exploso se a bateria for substituda por outra de tipo incorreto. Substitua apenas
por outra de mesmo tipo, recomendada pelo fabricante. Descarte as baterias usadas conforme as instrues do
fabricante.
VOORZICHTIG: Het vervangen van de batterij door een verkeerd type kan ontploffing veroorzaken.
Vervang de batterij uitsluitend door hetzelfde, door de fabrikant aanbevolen type. Het wegwerpen van
batterijen dient volgens de voorschriften van de fabrikant te gebeuren.

PRECAUTIONS 9
Short Circuit Protection

WARNING: This product relies on the buildings installation for short-circuit (overcurrent)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC,
10A international) is used on the phase conductors (all current-carrying conductors).
ATTENTION: La protection contre les courts-circuits (surtension) du produit est assure par linstallation
lectrique du local o il est install. Sassurer quun fusible ou un disjoncteur infrieur ou gal 120 V CA , 15
A aux Etats-Unis (240 V CA, 10 A dans les autres pays) est utilis pour les conducteurs de phase (conducteurs
de courant).
AVVERTENZA: La protezione contro i cortocircuiti (sovracorrente) del prodotto dipende dallimpianto
elettrico delledificio in cui installato. Accertarsi che sui conduttori di fase (che portano la corrente) venga
utilizzato un fusibile o interruttore non superiore a 120 Vc.a., 15 A negli Stati Uniti (240 Vc.a., 10 A
internazzionale).
WARNUNG: Dieses Produkt ist darauf angewiesen, dass im Gebude ein Kurzschluss- bzw. berstromschutz
installiert ist. Stellen Sie sicher, dass eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V
Wechselstrom, 10 A (bzw. in den USA 120 V Wechselstrom, 15 A) an den Phasenleitern (allen
stromfhrenden Leitern) verwendet wird.
ADVERTENCIA: Este producto depende de la instalacin del edificio en lo relativo a la proteccin frente a
cortocircuitos (sobretensin). Asegrese de utilizar un fusible o un interruptor de circuito que no sea de ms de
120 V CA, 15A en EE.UU. (240 V CA, 10A internacional) en los conductores de fase (todos los conductores
que transportan corriente).
ADVERTNCIA: Esse produto depende da instalao de proteo contra curto-circuito (sobrecarga) do
edifcio. Assegure-se de que um fusvel ou disjuntor de at 120 VAC, 15A U.S. (240 VAC, 10 A internacional)
seja usado nos condutores de fase (todos os condutores de corrente).
WAARSCHUWING: Dit apparaat wordt tegen kortsluiting (overstroom) beveiligd via de elektrische
installatie van het gebouw. Zorg ervoor dat de fasegeleiders (alle stroomvoerende geleiders) beveiligd zijn met
een zekering of stroomonderbreker met een maximale capaciteit van 120 V wisselstroom, 15 A in de V.S. (240
V wisselstroom, 10 A internationaal).

EXPLODED VIEW 10
Exploded view
Key
1. Lid
2. CPU and CPU cooling assembly:
a) CPU
b) Fan and heatsink
c) Mounting bracket
3. Interface board
4. DIMM
5. Battery
6. Fiery E10 motherboard
7. Fiery E10 power supply
8. Enclosed fan
9. Fan guard
10. HDD data cable
11. HDD
12. Service board 1
13. Service board cable
14. Pan
15. Connector panel (see page 12) 7
16. Soft power button assembly
3
2b
5
4 11
2a
10
6
16 12
13
2c
14
15
N OTE : For cable connector

information, see Figure 8 on page 17.
F IGURE 2: Fiery E10 exploded view

SOFT POWER BUTTON 11
Soft power button

The Fiery E10 has a Soft power button on the connector panel (see Figure 3). The green LED
in the Soft power button is on when the Fiery E10 is powered on.
Press the Soft power button for two seconds to power on; press it for several seconds to shut
down the Fiery E10. Using the Soft power button to shut down the Fiery E10 does not power
off the Fiery E10 completely.
Always shut down the Fiery E10 properly before you unplug the AC power cable. Unplug the
AC power cable from the wall outlet before you disconnect other cables connected to the
Fiery E10. Cable disconnections require a complete power off.
Power up
In general, always make sure that the Fiery E10 is warmed up before you turn on the copier.
This is especially important if the system is using DHCP to assign IP addresses for network
communication and a LAN cross-over cable connects the print engine to the COPIER port
on the Fiery E10.

CONNECTOR PANEL AND SERVICE BOARD INTERFACE 12
Connector panel and Service board interface
USB port Type A (2)

ON
[not used] 1 2
Normal position
[not used]
LAN port
ON
COPIER port 1 2
(for a LAN cross-over cable) Service position
for installing
Soft power button system software
over USB
Interface connector
(for image transmission)
Service LEDs
Service switches
ON
1 2
Service position
for installing
system software
over Ethernet
Front view
F IGURE 3: External hardware interface

SHUTTING DOWN AND ACCESSING THE FIERY E10 FOR SERVICE 13
Shutting down and accessing the Fiery E10 for service

The Fiery E10 Functions > Shut Down menu includes the following commands:
Restart Serverresets the Fiery E10 server software without resetting the underlying
operating system.
Shut Down Systemshuts down the Fiery E10 properly so that you can safely power off the
Fiery E10.
Reboot Systemresets the Fiery E10 and the underlying operating system, and then
reboots the Fiery E10.
Choose Shut Down System when you are ready to inspect and/or service the Fiery E10,
according to the following procedure.
TO SHUT DOWN THE FIERY E10

Always verify that the Fiery E10 is not in use before you power off or restart it. Make sure that
the system is not RIPping or printing a job. Before you take the Fiery E10 off the network,
always obtain permission from the network administrator.
1. Press the Utility/Counter key on the print engine.
2. Touch Controller Details.
3. At the Idle screen, press the Menu button on the control panel LCD.
4. Use the arrow buttons on the LCD to scroll, and choose Shut Down from the menu.
Print Pages
USB Media Server
Suspend Printing
Resume Printing
Shut Down Choose this selection

to access the Shut Down
Run Setup menu.
Run Diagnostics
Tray Alignment
F IGURE 4: Menu options (2 of 3 screens)
5. At the next menu, choose Shut Down System.

6. Wait a few minutes for the green LED on the Soft power button to turn off.

ACCESSING THE FIERY E10 14
Accessing the Fiery E10

To service the Fiery E10 hardware, shut down the Fiery E10 properly before you disconnect the
AC power cord from the Fiery E10. Power off and unplug the print engine before you remove
the Fiery E10 from the print engine.
Print engine (right side)
Print engine (back)
Fiery E10
COPIER port
(for a LAN cross-over cable) AC power cord
connector and
Interface connector securing clamp
(for image transmission cable)
F IGURE 5: Fiery E10 installed in the print engine

TO OPEN THE FIERY E10

Before you touch any parts inside the Fiery E10, make sure that you wear an ESD grounding
wrist strap and follow standard ESD safety precautions.
1. Shut down the Fiery E10 and the print engine (see page 13).
2. Disconnect all external cables from the connector panel of the Fiery E10: the LAN port cable to
the LAN and the print engine cables (interface cable and the COPIER port cable). If the
COPIER port cable is not attached to the print engine, see page 46.
3. Disconnect the power cable from the Fiery E10.
4. Remove the four screws that attach the Fiery E10 to the print engine.
5. Unhook and remove the Fiery E10 from the print engine.
Top screw locations (2) N OTE : The mounting

(see Note)
locations for the top screws
and bottom screws may differ
on your Fiery E10. The type of
Hook location mounting brackets depends on
the type of print engine. The
video interface kit includes the
appropriate mounting brackets
for your Fiery E10 and includes
the installation instructions.
USB-A connector (1 of 2)
LAN port
COPIER port
for a LAN cross-over cable
Soft power button

Interface connector
(for image transmission)
Bottom screw locations (2)

(see Note)
F IGURE 6: Accessing the Fiery E10

For detailed information about removing/installing the Fiery E10, see the installation
instructions that accompany the print engine (not included in this service guide).
6. Place the Fiery E10 on a flat surface and remove the eight screws that secure the lid to the pan
(see Figure 7).
7. Remove the special screw that secures the interface board to the lid.
8. Lift the lid just enough to reach the HDD SATA cables.
N OTE : Do not stretch, cut, or pinch the HDD cables with the lid or the edge of the enclosure.
9. Disconnect the two SATA cables (data and power) from the HDD. DO NOT pull the wires.
10. Remove the lid (with the HDD attached).
Set the lid and screws aside.
Lid Screw to pan

(1 of 8)
HDD
HDD data cable
HDD power cable Screw (1),

(see Caution above) accessible
from top of lid
Pan
F IGURE 7: Lifting the lid off the Fiery E10 pan
The Fiery E10 is now ready for inspection and service.

CHECKING CONNECTIONS 17
Checking connections
The most common causes of hardware problems are faulty or loose connections. Before you
decide to replace any parts of the Fiery E10, make sure to verify all cables and connections.
If you have verified all external connections, check the internal connections.
SW LED
2
5
1
Power supply
SW
6
J25
Enclosed fan
4
17
18
CPU fan 1a J25 detail
3 1b 1c
2
5
6
HDD
Soft Power button Service board
Cable key From To
1. Power supply cable Power supply a. CPU power connector, 4-pin (PW2)
b. Motherboard power connector, 20-pin (PW1)
c. HDD power connector
2. HDD data cable HDD Motherboard connector SATA 0
3. CPU fan cable CPU fan Motherboard connector FAN 1
4. Enclosed fan cable Enclosed fan Motherboard connector FAN 3
5. SW LED cable Front panel soft power button Motherboard connector J25, pins 2 and 4, see J25 detail
6. SW cable Front panel soft power button Motherboard connector J25, pins 6 and 8, see J25 detail
7. Service board cable Service board connector J1 Motherboard connector J26
F IGURE 8: Cable diagram

TO CHECK INTERNAL CONNECTIONS

N OTE : Before you touch any parts inside the Fiery E10, make sure that you wear an ESD
grounding wrist strap and follow standard ESD safety precautions.
1. Make sure that all Fiery E10 cables, devices, and DIMMs (dual in-line memory modules) are
present, intact, properly aligned, and well-seated in their connectors.
2. Specifically check the following for proper installation in the pan: power supply, HDD,
enclosed fan, motherboard, and motherboard components (see page 21).
3. Specifically check motherboard cable and component connections:
Motherboard silk-screened label Component or cable

DIMM1; DIMM2 Socket unused; Socket for standard DIMM
[socket outline, no label visible] PLCC32 socket for BIOS chip
SATA0 HDD SATA data cable
FAN3 Enclosed fan cable
N OTE : Airflow is out.
[on CPU, no label visible] CPU cooling assembly
FAN1 CPU cooling assembly fan cable
PCIE Interface board
PW1 Power supply with attached cable to 20-pin for MB power
[coin outline, no label visible] Battery (see Specifications on page 55)
J25 Soft power button with two attached cables (2 wires each):
SW LED
17 18
SW LED wires are red and black to J25, pins 2 &4

SW
SW wires are red and yellow to J25, pins 6 &8
N OTE : Four wires left to right: red, black, red, yellow
PW2 Power supply with attached cable to 4-pin for CPU power
J26 Ribbon cable to Service board at J1
JP1 [CMOS 3-pin jumper area] Jumper position (see page 33)
4. Specifically check all other power supply cable connections in the pan:
Location Component or cable

HDD Power supply with attached SATA power cable
5. If, after you verify connections, one or more Fiery E10 components is still not receiving power,
check the print engine and its internal interface to the Fiery E10 (for information, see the
documentation that accompanies the print engine).

REMOVING AND REPLACING THE MOTHERBOARD 19
Removing and replacing the motherboard

When you must remove and replace the Fiery E10 motherboard, use the following procedures.
Use a magnetic screwdriver if it is rated for electronic components.
TO REMOVE THE FIERY E10 MOTHERBOARD

N OTE : Make sure that you wear an ESD grounding wrist strap and follow standard
ESD precautions while performing this procedure.
1. If possible, print a Configuration page so that you have a record of system settings and
features (see page 43).
2. Remove the Fiery E10 from the print engine (see page 15).
3. Remove the interface board using the procedure on page 22.

4. Disconnect the following cables from the motherboard (see Figure 8 on page 17):
N OTE : Before you cut any tie-wraps, note the cable routing, so that you can properly arrange
the cabling later with new tie-wraps. Tie-wraps are included in the motherboard spare kit.
Power supply cable at motherboard PW2
Power supply cable at motherboard PW1
HDD cable at motherboard SATA0
Enclosed fan cable at motherboard FAN3
Service board ribbon cable at motherboard J26
Soft power button cables (two) at motherboard connector labeled J25
Four wires left to right: red, black, red, yellow
SW LED SW J25
2 18
1 17
5. Remove the screws that secure the Fiery E10 motherboard to the pan (six screws) and the
connector panel (four screws). Keep screws of the same type or function together.
6. Slide the motherboard away from the connector panel cutouts.
Make sure to note the position of the metal fingers on the USB connectors so that you can
reposition them later.
7. Lift the motherboard out of the pan and set it on a flat, anti-static surface.
As you remove it, be careful to avoid stressing the motherboard or the surrounding cables in
the pan.
8. If you are replacing the motherboard with a new motherboard, remove the CPU, CPU cooling
assembly, DIMMs, and BIOS chip from the old motherboard (see Removing and replacing
components on page 21).

REMOVING AND REPLACING THE MOTHERBOARD 20
TO REPLACE THE MOTHERBOARD IN THE PAN

N OTE : Make sure that you wear an ESD grounding wrist strap and follow standard ESD
precautions while handling Fiery E10 components.
1. If you are installing a new motherboard:
Transfer the following components to the new motherboard: CPU, CPU cooling assembly
(see page 27), DIMM (see page 24), and BIOS chip (see page 25).
For the proper procedures, see Removing and replacing components on page 21.
Remove the battery from the new motherboard (see page 26.) Set aside the battery so that
you can reinstall it after a minimum of two minutes has passed.
Wait a minimum of two minutes, and then reinstall the battery.
2. Align the motherboard with the screw holes in the bottom of the pan, sliding the edge
connectors into the connector panel cutouts.
As you install it, be careful to avoid stressing the motherboard or the surrounding cables in the
pan. Make sure to position the metal fingers on the USB connectors.
3. Install the motherboard screws into the pan (six screws) and connector panel (four screws).
To prevent stress on the motherboard connectors, tighten the screws to the connector panel
before you tighten the screws to the pan.
4. Connect the following cables from the motherboard (see Figure 8 on page 17):
Soft power button cables (two) at connector labeled J25.

Four wires left to right: red, black, red, yellow
SW LED SW J25
2 18
1 17
The two 2-wire cables are labeled SW LED and SW. SW LED wires are red and black; SW
wires are red and yellow.
Service board ribbon cable at J26
Enclosed fan cable at FAN3
HDD cable at SATA0
Power supply cables at PW1 and PW2
5. Install the interface board (see page 23).
6. Reassemble the Fiery E10 (see page 42) and power on the Fiery E10.
7. Configure the date and time in Setup (for details, see the User Documentation CD).
8. Print a Configuration page to verify system settings and features.

REMOVING AND REPLACING COMPONENTS 21
Removing and replacing components

Before you decide to replace costly components, make sure to verify the connections between
the print engine and the Fiery E10. Also, verify the connections of each replaceable Fiery E10
component. For more information about troubleshooting, see page 57.
The following sections describe how to remove and install removable/replaceable parts on the
Fiery E10:
Interface board
DIMM
BIOS chip
Battery
CPU and CPU cooling assembly
Service board
Enclosed fan
Soft power assembly
Power supply
HDD (hard disk drive)
For information about replacing other components, see the documentation that accompanies
the print engine.
precautions while performing these procedures.

Interface board
precautions while handling Fiery E10 components.
The interface board connects directly to the PCIE connector on the motherboard (see
Figure 9, below, and Figure 2 on page 10).
Interface board to motherboard

PCIE connector
Screw removed
when lid is removed
Jackscrew (1 of 2):
Do not remove
Screw at connector
panel (1)
F IGURE 9: Interface board connections
Use the following procedures to remove or replace the interface board.
Make sure that you wear an ESD grounding wrist strap and follow standard ESD precautions
while handling Fiery E10 components.

TO REMOVE THE INTERFACE BOARD

1. Remove the Fiery E10 from the print engine (see To open the Fiery E10 on page 15).
When you open the unit, you will remove the screw that secures the interface bracket to the
lid.
2. Remove the screw that connects the interface board bracket to the connector panel (see
Figure 2 on page 10).
You do not need to remove the two jackscrews that connect the bracket to the interface board.
3. Lift out the interface board from the PCIE slot on the motherboard.
Set the board and the screws aside.
TO REPLACE THE INTERFACE BOARD

1. Insert the interface board into the PCIE slot on the motherboard.
2. Attach the interface board bracket to the connector panel with the screw you removed earlier.
3. Reassemble the unit and verify functionality (see page 42).
When you close the unit, install the screw that secures the interface board bracket to the lid.

DIMM
while handling Fiery E10 components. The DIMM (dual in-line memory module) is held in
place by levers at each end of its socket on the Fiery E10. Approved DIMMs are available from
your authorized service support center.
TO REPLACE OR UPGRADE A DIMM

1. To release a DIMM, push outward on the lever on each side of the DIMM (see Figure 10).
DIMM
Socket notch
Lever
F IGURE 10: Releasing a DIMM
2. To avoid damaging the DIMM or the socket, slide the DIMM straight out of the socket, and
then set the DIMM aside.
3. To install a DIMM, insert it straight into the socket; insert one end then the other end into
the socket. Make sure that the levers snap into place.
The DIMM fits the socket only one way. The notch on the bottom of the DIMM should line
up with the notch in the socket.
Make sure that the levers close securely around the ends of the DIMM and that the DIMM is
fully seated in its socket. Avoid flexing the board while you firmly seat the DIMM in its
socket.
4. If you installed a new DIMM, clear CMOS (see page 32).
Make sure to remove the AC power cable from the power outlet before opening the Fiery E10
and clearing the CMOS.
To clear the CMOS, remove the battery (see page 26), wait two minutes to allow the
motherboard electrical components to fully discharge, and then reinstall the battery
(see page 26).
To ensure compatibility between the new component and the previous settings stored in the
BIOS, you must clear CMOS after installing a new DIMM.
If you installed a new DIMM, make sure to reset the date and time in Setup. To verify
memory capacity, print a Configuration page to check the amount of memory recorded.

BIOS chip
The BIOS chip is located in the PLCC32 socket on the motherboard. The BIOS chip
contains boot information, such as the startup diagnostics that the Fiery E10 uses when you
power on the system. If you must install a BIOS chip, use the following procedure.
TO INSTALL THE BIOS CHIP

1. Locate the motherboard PLCC32 socket.
2. If a BIOS chip is already installed in the socket, remove it using a PROM extractor.
Make sure not to put stress on surrounding components or connectors.

3. Place the required BIOS chip on the socket so that the notch in the chip is aligned with the
notch in the socket.
Socket notch
U
BIOS
chip
U
PLCC extractor
F IGURE 11: BIOS chip in socket
4. Press down on the chip until it snaps into place.

5. Reassemble the Fiery E10 and verify its functionality (see page 42).

Battery
The coin-shaped battery on the Fiery E10 board is located under the interface card. To replace
it, use a 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent).
CAUTION: There is danger of explosion if the battery is replaced with an incorrect type.
Replace it only with the same type recommended by the manufacturer. Dispose of used
batteries according to the manufacturers instructions.
ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird.
Als Ersatz drfen nur vom Hersteller empfohlene Batterien gleichen oder hnlichen Typs verwendet werden.
Verbrauchte Batterien mssen entsprechend den Anweisungen des Herstellers entsorgt werden.
ATTENTION: Il y a risque dexplosion si la pile est remplace par un modle qui ne convient pas.
Remplacez-la uniquement par le modle recommand par le constructeur. Dbarrassez-vous des piles uses
conformment aux instructions du constructeur.
ADVARSEL!: Lithiumbatteri - Eksplosionsfare ved fejlagtig hndtering Udskiftning m kun ske med bat-teri
af samme fabrikat og type. Levr det brugte batteri tilbage til leverandren.
VAROITUS: Paristo voi rjht, los se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan
suosittelemaan tyyppiin. Hvit Kytetty paristo valmistajan ohjeiden mukaisesti.
ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type
anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.
VARNING: Explosionsfara vid felaktigt batteribyte. Anvnd samma batterityp eller en ekvivalent typ som
rekommenderas av apparat-tillverkaren. Kassera anvnt batteri enligt fabrikantens instruktion.
TO REPLACE THE BATTERY

1. Locate the battery on the Fiery E10 and the metal clip that holds the battery in the socket.
2. Remove the interface board from the motherboard so that you can access the battery socket
easily (for instructions, see page 22).
3. Push the metal clip away from the battery.
Use caution when bending the clip; excessive force could cause the clip to lose its tension.
Clip
Battery
Socket
4. Pull the battery out of its socket and release the clip.
5. To insert a new battery, insert the battery into the socket, with the positive (+) side
facing up.
Make sure that the battery snaps into place and that the clip holds the battery securely in the
socket.
6. Reinstall the interface board.
7. Reassemble the Fiery E10 and verify functionality (see page 42).
The date and time of day are lost when the old battery is removed. For instructions on
entering Server Setup to program the system date and time, see Configuration and Setup on
the User Documentation CD.

CPU and CPU cooling assembly

The CPU is installed in a ZIF (Zero Insertion Force) socket on the motherboard. Before
removing the CPU from its socket, disconnect the CPU fan cable from the motherboard and
remove the cooling assembly from the CPU socket (see page 28).
The CPU cooling assembly consists of a fan and a heatsink. The cooling assembly is secured
to a mounting bracket installed on the underside of the motherboard.
CPU fan
Heatsink
CPU
CPU socket on
motherboard
Mounting bracket
F IGURE 12: CPU cooling assembly

TO REMOVE THE CPU

1. Shut down and open the Fiery E10 (see pages 13).
To remove the CPU, you must remove the side, top, and front panels.
2. Remove the motherboard components (see page 21).
3. Remove the motherboard from the chassis (see page 19).
Place the motherboard on a flat, anti-static surface.

4. Remove the CPU fan cable from motherboard connector FAN1.
5. Remove the CPU cooling assembly:
Be aware that both the cooling assembly and the CPU may be very hot. You may need to
allow the components to cool before you attempt to remove them.
Several motherboard components are very close to the cooling assembly. Be sure not to
damage these components when removing or replacing the cooling assembly.
Loosen the four screws that secure the

cooling assembly to the motherboard.
Partially loosen all the screws before
loosening any one screw all the way.
Lift the cooling assembly off the CPU CPU cooling
socket and set it aside. assembly
Use caution when lifting the cooling
assembly off the CPU, because the
thermal compound at the base of the
heatsink may damage the CPU if the
Screw
heatsink is removed too forcefully. (1 of 4)
CPU

If you are removing the motherboard in order to replace it with a new one, remove the
mounting bracket from the underside of the motherboard (see Figure 13).
Push the four screw posts of the bracket through the post holes in the motherboard and
carefully pry the bracket away from the motherboard.
Post hole
(1 of 4)
Screw post
(1 of 4)
F IGURE 13: Removing/replacing the CPU mounting bracket
6. Unlock the CPU socket (see Figure 14).
Rotate the socket screw 180 degrees counterclockwise until the CPU socket unlocks.
CPU
CPU socket Arrow
Rotate socket screw 180

degrees to unlock/lock.
Pin 1
F IGURE 14: Removing/replacing a CPU
7. Grasp the CPU by its edges and carefully lift it from the socket.

TO REPLACE A CPU
1. Install the CPU in the CPU socket on the motherboard.
Make sure that you align the arrow on the CPU with the arrow indicating pin 1 in the CPU
socket (see Figure 14 on page 29).
2. Make sure that the CPU is correctly seated in the socket, and then lock the socket.
Rotate the socket screw 180 degrees clockwise to lock the socket.
3. Do one of the following:
If you are installing a new CPU cooling assembly on an existing CPU, clean the contact
surface of the CPU.
Be sure to remove all thermal compound residue from the surface of the CPU. It may help
to scrape all the residue off the surface using the flat edge of a non-conductive tool. Then
use a lint-free cloth moistened with alcohol to clean the surface.
If you are installing the existing CPU and CPU cooling assembly on a new motherboard,
clean the contact surfaces of the CPU and cooling assembly as described above. Then
apply fresh thermal compound to the contact surface of the CPU using the applicator
provided with the new motherboard.
4. If needed, install the CPU mounting bracket on the underside of the motherboard (see
Figure 13 on page 29).
Push the four screw posts of the bracket into the four post poles in the motherboard.
5. If you are installing a new CPU cooling assembly, install the screws in the heatsink.
Insert each screw into a spring, and then insert the screw assembly into the heatsink. Turn the
screw until the screw threads completely protrude through base of heatsink.

6. Replace the CPU cooling assembly:

Orient the cooling assembly so that the
fan cable is near the CPU fan connector
on the motherboard (FAN1).
Place the cooling assembly on the CPU.
Make sure that the thermal pad on the CPU cooling
underside of the heatsink is positioned assembly
on top of the CPU.
Be sure to remove any protective material
that may be covering the surface of the
thermal pad. Otherwise, the CPU may Screw
overheat. (1 of 4)
Align the four screws with the four screw
posts.
Tighten the screws. Partially tighten all Screw post
the screws before tightening any one (1 of 4)
screw all the way.
CPU
7. Connect the CPU fan cable to the motherboard connector FAN1.
The cable connector is keyed to fit only one way. Make sure that the connector on the cable
is securely attached to connector FAN1 on the motherboard.
8. Install the motherboard in the chassis (see page 20).
9. Replace the motherboard components (see page 21).
10. If you installed a new CPU, clear CMOS (see page 32).
You need to clear CMOS after installing a new CPU to ensure compatibility between the new
component and the previous settings stored in the BIOS.
N OTE : Make sure to remove the AC power cable from the power outlet before opening the
Fiery E10 and clearing the CMOS.
Remove the battery (see page 26).
Wait two minutes to allow the motherboard electrical components to fully discharge.
Reinstall the battery (see page 26).
N OTE : If you installed a new CPU, make sure to reset the date and time in Setup.

Clearing the CMOS

Clear the CMOS after installing a new motherboard, CPU, DIMM, or HDD to ensure
compatibility between the new component and the previous settings stored in the BIOS.
TO CLEAR THE CMOS

1. Shut down and open the Fiery E10 (see page 13).
2. Remove the battery (see page 26).
3. Wait two minutes to allow the motherboard electrical components to fully discharge.
4. Reinstall the battery (see page 26).
6. Reset date and time in Setup (see Configuration and Setup).

Jumpers
This following table describes the factory default configuration for jumpers on the
motherboard. Jumper configurations should not be changed.
N OTE : JP1 is the Clear CMOS jumper. Because the jumper cap is very small, it is not
necessaryand could introduce an errorto remove the jumper cap in order to clear the
CMOS settings. Instead, to clear CMOS settings, deny power to the motherboard as
described below.
TABLE 1: Jumper pins on the motherboard
Location on motherboard Default jumper configuration
JP1 JP1 is the Clear CMOS and Password jumper.

(near the SATA connectors) By default, a jumper cap installed on pins 1 and 2.
To clear CMOS settings:
1. Shut down and open the Fiery E10 (see pages
13).
Pin 1
N OTE : Make sure to remove the power cable from
the back panel before opening the Fiery E10
and clearing the CMOS.
2. Remove the battery (see page 26).
3. Wait one full minute to allow the motherboard
electrical components to fully discharge.
4. Reinstall the battery (see page 26).
5. Close the Fiery E10 (page 42), reconnect the
power cable, and then power on by pressing the
power button on the front panel.
JP4 No jumper cap is installed.

(near SATA connectors)

(on edge of motherboard, near connector J26)

(on edge of motherboard, near connector J26)

(on edge of motherboard, near the
copier interface port)

(on edge of motherboard, near the
copier interface port)

Service board
The Fiery E10 uses a Service board to offer service mode switches for installing system software
over the network and Service LEDs arrayed as a 2-digit display. The Service board is attached
to the pan with four screws and is attached to the motherboard by a ribbon cable. To remove
and/or replace it, use the following procedures.
TO REMOVE THE SERVICE BOARD

1. Shut down and open the Fiery E10 (see pages 13 and 10).
2. Remove the Service board ribbon cable from the motherboard J26 connector.
Do not pull the wires of the cable. Pull the cable out by its connector.
3. Remove the four screws that secure the Service board to the pan.
4. As you remove the Service board, carefully slide the ribbon cable through the space between
the extender card and the pan.
Set the screws aside so that you can replace them later.
5. Remove the ribbon cable from connector J1 on the Service board.
TO REPLACE THE SERVICE BOARD

1. Position the Service board in the chassis and secure the Service board to the chassis with the
screws you removed earlier (see Figure 2 on page 10).
2. Connect the Service board ribbon cable to the Service board J1 connector and to the
motherboard J26 connector (see Figure 8 on page 17).

Enclosed fan
One enclosed fan is attached to the pan to cool the system. As an exhaust fan, the fan blows
air out of the system. When replacing it, follow Precautions step 3 on page 6.
Fan rivet (1 of 4)
Fan guard rivet (1 of 4)
Fan cable to FAN3
Access hole (1 of 4)
F IGURE 15: Enclosed fan
TO REPLACE ENCLOSED FAN

2. Note the orientation of the fan and the arrow indicating the air flow out of the vent.
Tip: The air flows towards the side of the fan that has the fan label.
3. Remove and set aside the fan rivets; remove the fan.
Tip: Insert a short tool less than 4.4 mm in diameter into each access hole, find the center of
the rivet, and push the rivet out. Or, pry the cap of the rivet up with a thin, dull blade.
4. Transfer the fan guard (if installed) from the old fan to the correct side of the new fan, using
the guard rivets. Note that guard rivets may differ significantly from fan rivets.
5. Install the new fan inside the pan using the fan rivets, and connect the fan cable to
motherboard connector FAN3 (see Figure 8 on page 17).

Soft power button

The Soft power button assembly includes the Soft power button, the SW cable, and the
SW LED cable. For more information about the Soft power button, see page 11.
When replacing the Soft power button assembly, follow Precautions step 3 on page 6.
TO REMOVE THE SOFT POWER BUTTON ASSEMBLY

2. Remove the Soft power button cables (SW and SW LED) from J25 on the motherboard.
3. Use needlenose pliers to pinch the beveled sides of the button casing, and push the button
assembly out through the cutout in the chassis.
Carefully pull the Soft power cables, one pair at a time, through the cutout.
Cutout
Beveled sides: Pinch to unlock button from chassis
TO REPLACE THE SOFT POWER BUTTON ASSEMBLY

1. Carefully insert the Soft power button cables through the cutout in the chassis.
Insert the cables, one pair at a time, through the cutout.

2. Push the button assembly firmly into the cutout until the assembly is locked in place.
Make sure that the beveled sides of the button casing are completely secured to the inside of
the chassis.
3. Connect the Soft power button cables to the correct pins on J25:
SW LED cablepins 2 and 4

SW cablepins 6 and 8
SW LED SW J25
2 18
1 17

Power supply
The power supply in the pan is dedicated to the Fiery E10. It supplies power to the
motherboard, the Soft power button, and the HDD. To remove or replace the power supply,
use the following procedures and follow Precautions step 3 on page 6.
External screws (3)

[not shown]
Pan screw (1 of 2) ly
pp
r su D
we HD
Po
PW1
PW2
Pan
TO REMOVE THE POWER SUPPLY

1. Remove the Fiery E10 from the print engine, (see page 15).
2. Disconnect the power cables:
Power cables connected to motherboard at PW1 and PW2

SATA power cable connected to HDD
3. Note the zip ties and how the cables are draped in the pan, and then carefully cut the four zip
ties that are attached to the pan.
4. Disconnect the power supply from the pan and back panel (two pan screws and three external
screws). Lift out the power supply.
You may need to remove the DIMM to access the bottom pan screw.
TO REPLACE THE POWER SUPPLY

1. Insert the power supply into the pan and install the two pan screws and three external
screws.
2. Use zip ties to drape the cables and secure them to the pan.
3. Connect power cables to the HDD and to motherboard at PW1 and PW2 (see figure above).

Power supply connectors

The following table describes the power supply cables that are required in the Fiery E10.
For more information about the power supply, see Specifications on page 61.
TABLE 2: Power supply cable details
Cable connector Pin(s) Wire color Voltage Connection

N OTE : All voltages listed in the following table are direct current voltages (VDC). Unused connectors are not described.
1, 2 Orange +3.3V
3, 5, 7, 13, 15, 16, 17 Black COM
4, 6, 19, 20 Red +5V
20
19
10
9
8 Gray PW-OK
18 8
17 7 9 Purple +5Vsb
16 6
15 5
14 4
10 Yellow +12V
13 3
12 2 11 Orange +3.3V
11 1
20-pin ATX connector Brown +3.3V sense Power supply

to motherboard cable to
12 Blue -12V motherboard
14 Green PS-ON
18 -- --
1 Yellow +12V
2 Black COM
5-pin SATA connector 3 Red +5V

to HDD
4 Black COM
5 -- --
Power supply
cable to HDD
1 Yellow +12V
4 2
3 1 2 Black COM
4-pin (2x2) connector 3 Black COM
to Motherboard for CPU
4 Red +5V
Power supply
cable to CPU

Hard disk drive

The factory-installed HDD (hard disk drive) is formatted and loaded with all Fiery E10
software, including operating software, system software, network drivers, and printer fonts.
Because the HDD is used to store spooled print jobs, available disk space is displayed on the
control panel.
If the HDD is replaced, you must install the system software on the new HDD. If you are
replacing the HDD, you need the following:
The appropriate system software on DVD
The latest version of user software (for networked computers that will be printing to the
Fiery E10)
Before you replace the HDD, if possible, print the following from the Functions menu:
Configuration pagerecords the customers current Setup configuration (custom settings
will be lost when you install system software).
Font Listdetails what fonts are resident on the Fiery E10. Along with the fonts that are
provided on the System Software DVD, the customer may have installed additional fonts
that will be deleted when the system software is installed.
For information about installing system software see page 47.
Proper handling
Handle the HDD with care:
Use standard ESD practices when grounding yourself and the Fiery E10.
Keep magnets and magnetic-sensitive objects away from the HDD.
Do not remove the screws on top of the HDD. Loosening these screws voids the warranty.
Never drop, jar, or bump the HDD.
Handle the HDD by its sides and avoid touching the printed circuit board.
Allow the HDD to reach room temperature before installation.
HDD problems may be a result of the following:

Loose or faulty connection
Faulty HDD
Before you decide that the HDD must be replaced, make sure that the connectors on the
HDD and on the motherboard are intact, properly aligned, and firmly connected. If the pins
are bent, gently straighten them with a pair of needlenose pliers.

Power supply
SATA0
connector
HDD
TO REMOVE THE HDD

Before you touch any parts inside the print engine, make sure that you wear an ESD
1. Remove the Fiery E10 from the print engine, (see page 15).
2. Before you lift the pan lid all the way off the Fiery E10, disconnect the SATA power cable and
the HDD cable from the HDD.
N OTE : Do not stretch the cables as you lift the lid.

3. Remove the four HDD screws from the outside of the pan lid. Lift out the HDD.
Hold the HDD as you remove the last screw. Set the screws aside so that you can replace them
later.
4. Place the HDD in an antistatic bag.
Do not touch the drive with magnetic objects, such as a magnetic screwdrivers. Do not place
items near the HDD that are sensitive to magnets, such as credit cards and employee ID cards
(see Proper handling on page 39).

TO REPLACE THE HDD

Make sure that you attach an ESD grounding wrist strap and follow standard
ESD precautions while handling Fiery E10 components.
1. Handle the HDD with care.
Do not touch it with magnetic objects or place any objects near it that are sensitive to magnets
(see Proper handling on page 39).
2. Secure the HDD to the pan lid using the four screws that you removed earlier (see page 10).
3. Firmly connect the HDD cable and the SATA power cable to the HDD.
N OTE : DO NOT USE THE 4-PIN POWER CABLE.
HDD
To power supply DO NOT USE

To motherboard SATA0 4-PIN CONNECTOR
4. If you installed a new HDD, clear CMOS (see page 32).
You must clear CMOS after installing a new HDD to ensure compatibility between the new
component and the previous settings stored in the BIOS.
Remove the battery (see page 26).
Wait two minutes to allow the motherboard electrical components to fully discharge.
Reinstall the battery (see page 26).
If you installed a new HDD, you must install system software according to the procedure in
System software on page 47. A spare HDD is shipped without system software.

RESTORING FUNCTIONALITY AFTER SERVICE 42
Restoring functionality after service

To complete any service procedures performed on the Fiery E10, reassemble the Fiery E10,
reattach it to the print engine, and verify that it is working properly. To verify the installation,
check the external connections of the Fiery E10 to the print engine and then to the network
and/or USB port.
TO REASSEMBLE AND VERIFY THE FIERY E10

1. Reseat any cables, devices, DIMMs, or other parts of the Fiery E10 assembly that you may have
loosened or removed during inspection or service (see Checking connections on page 17).
2. Align the interface board with the lid screw hole and attach the interface bracket to the lid
with the screw that you removed earlier.
3. Secure the lid to the pan with the eight screws that you removed earlier.
4. Reattach the Fiery E10 to the print engine (see Figure 6 on page 15) and attach the
print engine cables (COPIER port cable and interface cable).
5. If you installed a new HDD, install system software according to the procedure in System
software on page 47.
N OTE : A spare HDD is shipped without system software.

6. Make sure that the service switches are set for normal operation (both OFF). If necessary,
shut down the Fiery E10 and flip the position (you do not have to unplug the Fiery E10 or the
print engine).
7. Reattach the AC power cable (see Figure 6 on page 15).
8. Before you leave the customer site, verify Fiery E10 operation as described in the following
flow diagram.
Power up and print Test Pages

(see page 11 and page 43).
Connect the Fiery E10 to the network

and verify (see page 45).
Check the Setup options

(see Configuration and Setup).
F IGURE 16: Steps to verify the Fiery E10
N OTE : After powering up, check the airflow of the fan to make sure that air is blowing out.

PRINTING FIERY E10 PAGES 43
Printing Fiery E10 pages

The control panel allows you to print special pages that are included in the Fiery E10 system
software. These pages reside on the Fiery E10 HDD and include the Test Page, Configuration
page, Job Log, Control Panel Map, Color Charts, Font List, and FTP Log.
Test PageOutput verifies that the Fiery E10 is functional and connected properly to the
print engine. The Test Page is a file that resides in the Fiery E10.
Configuration pageLists all the settings in effect from the current Setup. After you have
finished running Setup, print a Configuration page to confirm your settings. If the Fiery E10 is
rebooting, allow the Fiery E10 to reboot and return to Idle before printing a Configuration
page.
Before you perform any service procedure, print the Fiery E10 Configuration page
(if possible) so that you are prepared to return the settings to their former configurations, if
necessary.
After the connection to the network is made, the site administrator can customize Setup
options according to the network and user environment. Using the Configuration page as a
guide can help speed up this process. For more information, see Configuration and Setup on
the User Documentation CD.

PRINTING FIERY E10 PAGES 44
TO PRINT FIERY E10 PAGES FROM THE CONTROL PANEL LCD

1. Press the Utility/Counter key on the control panel.
2. Touch Controller Details.
This step assumes that both the print engine and Fiery E10 are powered on and warmed up.
3. Press the Menu button on the control panel LCD.
4. Select Print pages.
5. Select the page that you want to print (use the arrow key, if necessary).
You can select the following pages: PS Test Page, PCL Test Page, Configuration, Job Log,
Control Panel Map, Color Charts, PS Font List, PCL Font List, E-Mail Log, or FTP Log.
6. Examine the Test Page.
If the Test Page prints, you know the Fiery E10 print engine is functional and that the
connection between the Fiery E10 and the copier is operating properly. When you examine the
PS Test Page, consider the following:
All swatches should be visible, even though they may be very faint in the lowest ranges.
Swatches should show uniform gradation as the tone lightens.
Poor image quality may indicate a need to calibrate the system or service the copier.
7. Post the current Configuration page near the server for quick reference.
Users may need the information on this page.
If the Fiery E10 is not connected to the network yet, see page 45 for information about
connecting and verifying the Fiery E10 connection to the network.

VERIFYING CONNECTION TO THE NETWORK 45
Verifying connection to the network

The Fiery E10 provides twisted pair connectivity to an Ethernet network. This section
describes how to connect the Fiery E10 to the network and then print a few test documents in
order to verify the connection.
Depending on your network speed, the following unshielded twisted pair (UTP) network
cables are supported:
For 10BaseT, Category 3 or higher
For 100BaseTX, Category 5 or higher (4-pair/8-wire, short-length)
For 1000BaseT, Category 5e or higher (4-pair/8-wire, short-length)
N OTE : If the print engine is 230V, use a shielded network cable.
The network cable connects to the LAN port on the connector panel of the Fiery E10
(see Figure 17).
USB Type A ports (2)

Select any port to connect a
USB flash drive prepared for
installing system software.
LAN port for

10/100/1000BaseT
twisted pair Ethernet
COPIER port for

a LAN cross-over cable
Select this port to connect a
PC for installing system
software from the PC DVD/
CD-RW drive.
Service switches
F IGURE 17: Network connectors and service switches

VERIFYING CONNECTION TO THE NETWORK 46
TO CONNECT A TWISTED PAIR CABLE TO THE FIERY E10

1. Shut down and power off the Fiery E10 (see page 13).
2. Connect the network cable to the LAN port on the connector panel of the Fiery E10.
3. Configure Setup options.
It is the site administrators responsibility to configure Setup according to the network and
user environment. Default settings in Setup may be adequate, although they may not be
optimal for the users environment. For Setup information, refer the site administrator to
Configuration and Setup on the User Documentation CD.
4. After configuring Setup options, verify the network connection.
After the network connection is made and the Fiery E10 has the correct Setup configuration
and is Idle, the Fiery E10 should be available on the network.
The site administrator should perform any additional Network Setup, verify the network
connection, verify that the Fiery E10 appears in the list of printers, and print a few test
documents from a networked computer that will use the Fiery E10. For more information, see
Configuration and Setup on the User Documentation CD.
System considerations regarding connection to the network

When the cross-over LAN cable is used as described in this service guide (to connect the
print engine to the COPIER port on the Fiery E10), be aware of the following:
The following network functions are available from the Fiery E10 but are no longer
available directly from the print engine:
AppleTalk
IPv6
IPsec
If using DHCP:
DHCP settings must be set to ON from the print engine to enable the print engine
and the Fiery E10 to communicate internally through the cross-over LAN cable.
The Fiery E10 must always be powered on and warmed up before turning on the
print engine. Otherwise, DHCP addressing for the print engine will fail.
If using static IP addressing (setting the Fiery E10 address manually):
The IP address of the Fiery E10 must not be set manually to end at or near 255
(xxx.xxx.xxx.255) because the print engine IP address is always set automatically to the
next available higher number. The number 255 is the maximum number allowed.

SYSTEM SOFTWARE 47
System software
The Fiery E10 system software is installed on the HDD at the factory. You must install system
software if a more recent version is required, you replace the HDD, or you discover problems
with the current system. To upgrade to a newer version of system software, you may install all
system software over the COPIER port (do not use the LAN port) as described below, or use
a USB flash drive (see page 50).
System software installation reminders

Keep in mind the following when installing system software:
FontsInstalling system software deletes all fonts that the customer has installed on the
Fiery E10. Only resident fonts are restored during system software installation. You can use
Downloader to reinstall additional fonts.
To determine which additional fonts were downloaded to the Fiery E10, print the Fonts
List before you format the HDD and again after you complete the system software
installation. Any fonts not listed after installation must be reinstalled. For more
information, see Utilities on the User Documentation CD.
LanguageScreens for installing system software are always displayed in English, even if
the print engine is configured for another language.
CompatibilityThe latest user software must be installed on all computers that print to
the Fiery E10. Using incompatible versions of the system and user software may result in
system problems.
Installing system software over the network port

The System Software DVD (1) contains the system software and Fiery System Software
Installer. To install system software using the COPIER port (do not use the LAN port), you
need the following:
Ethernet cross-over cable (4-pair/8-wire, short-length)
For 100BaseTXCategory 5 or higher
For 1000BaseTOne Category 5e or higher
N OTE : The COPIER port does not support 1000BaseT.
Windows XP/2000 computer with:

A DVD/CD-RW drive, built in or attached
Support for 100BaseTX or 1000BaseT
1.5 GB minimum memory capacity

SYSTEM SOFTWARE 48
TO INSTALL SYSTEM SOFTWARE USING ETHERNET

1. Shut down and power off the Fiery E10 (see page 13).
2. Disconnect all cables and devices from the Fiery E10 connector panel.
3. Connect an Ethernet cross-over cable to the COPIER port and to a Windows XP/2000 PC.
Tip: To identify a cross-over cable, compare the connectors on the cable. The ribbon sequence
will not be identical. A normal cable has identical wiring on both ends.
Ethernet cross-over cable
X COPIER port
Windows 2000/XP PC
F IGURE 18: Creating an isolated Ethernet network using a cross-over cable
4. Power on the PC and insert the System Software DVD into the PC DVD/CD-RW drive.
5. If the Installer.vbs file does not start automatically, navigate to the DVD/CD-RW drive and
double-click the Installer.vbs icon. Do not double-click Installer.exe.
N OTE : If you double-click Installer.exe instead of Installer.vbs, you may get the following error:
Windows - Wrong Volume
The wrong volume is in the drive. Please insert volume Fiery into drive E:.
Cancel, Try Again, Continue
In this case, you must power off the Fiery E10 and perform the system software installation
procedure again, from the beginning.
6. If you are prompted to find the install.ini file, navigate to the top level of the DVD/CD-RW
drive. Select the install.ini file and click Open.
7. Click next at the Welcome screen. Read the Software License Agreement, select the
I Agree check box to continue the installation process, and then click Next.
8. At the Connection Type screen, make sure that Ethernet is selected. Click Next to advance to
the Confirmation screen.
9. Flip both Fiery E10 service switches to ON.
After you finish installing system software, make sure to flip both service switches to OFF for
normal operation.

SYSTEM SOFTWARE 49
10. Power on the Fiery E10 using the Soft power button, and wait 10 seconds.
To avoid confusion, ignore the text and graphics on this Confirmation screen. The procedure
on this screen may not depict Fiery E10 hardware.
11. Click Next on the PC screen.
12. At the Installation screen, click Next to commence installation. Wait while the files are
copied and installed.
The progress is slow at first. For most computers, expect to wait approximately 25 minutes to
completedo not cancel.
If you do click CancelClick Finish, power off the Fiery E10 using the Soft power button, wait
10 seconds, and then repeat this procedure from the beginning. If the installation terminates
abnormally, you may need to reboot the PC also. To avoid confusion, ignore the text and
graphics on the cancel screen.
13. Click Exit when the message is displayed that the installation is successful. Remove the
System Software DVD from the PC.
14. Power off the Fiery E10 using the Soft power button.
15. Flip both service switches to OFF.

16. Disconnect the cross-over cable from the COPIER port and the Windows XP/2000 PC.
COPIER port
Windows 2000/XP PC Ethernet cross-over cable
F IGURE 19: Dismantling the isolated Ethernet network
17. Reconnect all cables that you removed earlier to the Fiery E10 connector panel.
18. Power on the Fiery E10 using the Soft power button.
19. Touch the language setup icon after it appears in the lower-left corner of the main copier
screen.
20. Select the name of the language that you want to use, and then select OK.
21. If the Select Market Region screen is displayed, select the name of the region for the
Fiery E10, and then select OK.
This screen is displayed only if English was selected from the language selection screen.

SYSTEM SOFTWARE 50
22. At the Setup screen, select Run Setup and press OK. Reenter the customers settings from the
Configuration page that you printed earlier.
Enter settings for Server, Network, and Printer Setup, in that order. Ignore the settings not
included on the Configuration page if it is more appropriate for the site administrator to set
them. For more information, see Configuration and Setup on the User Documentation CD.
23. After all setup options are configured, select Exit Setup from the Setup screen, and then
press OK.
The Fiery E10 reboots with the updated system software and Setup options.
24. Allow the Fiery E10 to reach Idle.
Installing system software using a USB flash drive

To install system software using a USB flash drive attached to the Fiery E10, you need the
following items:
USB 2.0 flash drive [not provided] with 2 gigabyte capacity (minimum) and a data
transfer LED. If it has a write-protection feature, make sure that write-protection is
switched off.
Not all USB 2.0 flash drives have been validated for use with the Fiery E10. If the one you
are using does not work, try another brand.
Any PC [not provided] with:
Intel x86-compatible microprocessor
DVD/CD-RW drive, built in or attached
Support for USB 2.0
(USB 1.1 may work, but it will be very slow.)
1.5GB, minimum memory capacity
PS/2 keyboard (mouse input is not accepted by the software on the USB Flash Tool
CD)
System Software DVD (1)
USB Flash Tool CD
To install system software using a USB 2.0 flash drive, you must use a flash drive that has been
prepared already. The procedures in this section are:
To prepare a USB flash drive
To install system software using a prepared USB flash drive
N OTE : If you have been given any patches (system update files) for the version of system
software you are installing, install them after you install system software. See the instructions
provided with each patch.

SYSTEM SOFTWARE 51
TO PREPARE A USB FLASH DRIVE

N OTE : Make sure that the boot priority on your PC is set to boot first from the DVD/
CD-RW drive.
To find out how to access/change the PCs BIOS configuration, see the documentation
that accompanies your PC. Typically, pressing a key during power up (such as F2 or DEL
or F8) accesses the BIOS configuration screen.
1. Power on the PC, and as soon as the DVD/CD-RW drive LED goes out, load the USB Flash Tool
CD into the PCs DVD/CD-RW drive.
If you load the CD too late, the PC boots as usual. In that case, restart the PC so that the PC
boots from the CD.
2. Allow the PC to boot from the CD (several minutes, depending on your PC).
Troubleshooting tips: If the PC fails to display the Flash Drive Setup screen within 30 minutes,
make sure that the PC boot priority is set to boot first from the DVD/CD-RW drive, and
make sure that no devices are connected to the USB-A ports. If booting from the CD still
fails, try another PC. It could be that your PC is not compatible with the boot program on
the USB Flash Tool CD.
3. Follow the USB Flash Tool screen prompts. To respond to a prompt, use only the keyboard.
Do not use the mouse.
The following descriptions are based on the USB Flash Tool CD v3.21. If the USB Flash Tool
CD is revised, some of these descriptions may not apply. Additional status screens may appear
briefly but are not described here:

SYSTEM SOFTWARE 52
Screen prompt What you need to do
1. Please plug in a USB flash drive and The DVD/CD-RW drive door may open
insert a valid product CD, and press OK. and close automatically during this
procedure. If it does not, manually open
and close the drive door when removing/
inserting a CD.
Connect a USB flash drive to a USB-A
port on the PC.
Remove the USB Flash Tool CD.
Insert the system software DVD, press
Enter, and then wait.
If the same screen prompt reappears,
continue to wait, or press Enter again.
2. Total Number of CD: x Select Yes.

Continue with flash drive setup?
Yes No
3. Flash programming in progress. Wait for the next prompt.

Please wait.
4. Copying [filename]... Wait for the next prompt.

[Progress bar indicates %]
The wait is usually 5-10 minutes,
but may take considerably longer,
depending on your PC.
The progress bar reaches 100%; the Flash
drive LED stops flashing and eventually
goes out; and the next prompt appears.
5. USB flash device is ready for Disconnect the flash drive from the USB-
installation. The device can be safely A port. Press Enter.
removed. OK
6. Do you want to program more USB flash Select No unless you are preparing more
drives? Yes No than one USB flash drive.
7. System will re-start. Yes No Select Yes.
8. Processing complete. Please remove CD. Remove the system software DVD.
Rebooting...
The following prompt appears at the end of

a list of status messages:
9. Please remove CD, close cdrom drive If you have not removed the DVD yet,
and hit return. remove it now. Manually close the DVD/
CD-RW drive and press Enter.

SYSTEM SOFTWARE 53
Screen prompt What you need to do
10. Shutdown complete Allow the PC to boot to Windows.
N OTE : If system software consists of 2

disks, the following screen appears after
copying the files from Disk 1.
Please insert CD 2 and press OK. Remove Disk 1, insert Disk 2, and then
press Enter.
If the same screen reappears, ignore it.
It disappears in approximately 10
seconds. Follow the same sequence of
prompts that appeared for Disk 1.
Troubleshooting tip: If the LED on the USB flash drive fails to light when you connect the
flash drive to the PC, do the following: power off the PC, remove and reinsert the USB flash
drive into the PC, and verify that its LED turns on when the PC is turned on.
4. Label the prepared USB flash drive with identifying information.
For example, copy onto a label tag (1) the product name and (2) the system software version
number that you find printed on the system software DVD label. The USB flash drive is now
prepared and can be used to install system software on the Fiery E10.

SYSTEM SOFTWARE 54
TO INSTALL SYSTEM SOFTWARE USING A PREPARED USB FLASH DRIVE

1. If your USB flash drive is not yet prepared, follow the procedure on page 51.
2. Press and hold the Soft power button until the Fiery E10 powers off (approximately 10
seconds).
3. Disconnect all cables and any devices attached to the connector panel.
4. Move service switch 1 to ON. Make sure that service switch 2 is OFF.
5. Attach the prepared USB flash drive to a USB Type A connector on the Fiery E10.
If dust covers are attached to the USB Type A connectors, remove one dust cover using
needlenose pliers.
6. Power on the Fiery E10 using its Soft power button.
7. Wait several minutes while the files are transferred (usually between 6 and 20 minutes,
depending on the size of the system software).
After sporadic activity, the Service LEDs increment from 00, increasing one hexadecimal
number every 30 seconds until done. The flash drive LED shows sporadic activity throughout
the transfer. The Fiery E10 powers off automatically when done.
8. After the Fiery E10 powers off and the Service LEDs go out, wait at least 30 seconds, and then
remove the USB flash drive from the Fiery E10.
9. Reconnect all cables and any devices previously attached to the connector panel.
10. Move service switch 1 to OFF. Make sure service switch 2 is also OFF.
11. Press the Soft power button for 2 seconds to restart the Fiery E10.
12. Select a language (to view the Language Selection screen, press the Utility/Counter key, and
then touch Controller Details when it appears on the Control Panel LCD.
13. If you selected English, select the Market Region, press OK, and allow the Fiery E10 to reboot.
Press the Utility/Counter key then touch Controller Details when it appears on the Control
Panel LCD.
14. At the enter password screen, press Key Pad and enter the Administrators case-sensitive
password: Fiery.1
15. At the Setup screen, reenter the customers settings from the Configuration page that you
printed earlier.
Enter settings for Server, Network, and Printer Setup, in that order. Ignore the settings not
included on the Configuration page if it is more appropriate for the site administrator to set
them. For more information, see Configuration and Setup on the User Documentation CD.
16. Select Exit Setup from the Setup screen, and then press OK.
The Fiery E10 reboots with the updated system software and Setup options.
17. Allow the Fiery E10 to reach Idle.

SPECIFICATIONS 55
Specifications
The Fiery E10 has or makes use of the following features.
Hardware features
1.86 GHz Intel Celeron CPU
One 512MB in DIMM2
Hard disk drive (HDD)
USB-A port for installing system software
10BaseT/100BaseTX/1000BaseT LAN port for network printing
10BaseT/100BaseTX COPIER port for a LAN cross-over cable to the print engine
(or to a PC for installing system software from DVD)
3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent)
Dedicated power supply
Soft power button/green LED
Networking and connectivity

The Fiery E10 has the following networking features:
Supports AppleTalk and TCP/IP protocols simultaneously
RJ-45 Ethernet LAN port for twisted pair (10BaseT/100BaseTX/1000BaseT) network
connection
N OTE : The latest user software must be installed onto all computers that print to the Fiery E10.
Using incompatible versions of the system and user software may result in system problems.
For more information, see the user documentation.

SPECIFICATIONS 56
Safety and emissions compliance

The Fiery E10 has been certified to meet or surpass the following standards:
Safety approvals EMC approvals

EN60950-1 (TUV GS) FCC Class A
UL 60950-1, CAN/CSA-C22.2 ICES003 Class A
No. 60950-1 (cULus Listed Accessory) EN55022 Class B
IEC60950-1 EN55024
NEMKO TUV-EMC
AS/NZS CISPR Class B
AS/NZS 4252.1
THE FIERY E /IMAGE CONTROLLER MODEL IC-412, ARE IDENTICAL AND SHALL BE
10
USED WITH UL LISTED ITE MODEL C280/360/452/552/652

TROUBLESHOOTING PROCESS 57
Troubleshooting process
The following sections identify the sources of common problems that may occur with
the Fiery E10 and suggest ways of correcting them.
These sections do not attempt to provide troubleshooting information for attached computers
such as PCs, for the Print Engine, or for extensive networks. Refer problems in these areas to
the appropriate service departments and site administrators.
The troubleshooting process is designed to eliminate the most obvious causes of failure before
progressing to more complex issues. Where problems occur on page 57 gives an overview of
the Fiery E10 components and indicates areas most likely to require troubleshooting.
Try a phone check before you go to the customer site.
Before you go to the customer site on page 60 suggests areas you should check before
making a service call to the customer site. With a phone call, you can find out if the
problem is a simple operating failure or a failure caused by a network or configuration
change. You can ask the customer to check for loose cables on the back of the Print Engine
and loose connections at a power strip or outlet.
Check for obvious causes of problems.
Check network connections.
On-site checkout on page 61 takes you through the initial visual checks you should
make when you arrive at the customer site.
Checking the network on page 76 provides guidelines for checking the network
connections between the Print Engine and the computers to which it is connected, as well
as information on several printing problems.
Where problems occur

The Fiery E10 is a built-in print server for the Print Engine, and it is generally part of a
configuration like the one shown in Figure 20. Problems may occur in one of the following
areas:
The Fiery E10 or the Print Engine
The interface between the Fiery E10 and the Print Engine
The interface between the Fiery E10 and computers that print to it

HOW THE FIERY E10 OPERATES 58
How the Fiery E10 operates

The Fiery E10 enables the customer to use the print engine as a networked PostScript printer
and scanner. Users at the customer site can print to the Fiery E10 from networked Windows
computers, Mac OS computers, and networked UNIX workstations running TCP/IP.
The Fiery E10 hardware and system software provide efficient image processing and printing
controls. The Fiery E10 uses the motherboard and a custom interface board to process image
data for printing and scanning images.
The motherboard includes a 1.86 GHz Intel Celeron CPU that controls the image data
transfer to and from the motherboard and runs the interpreter. The interpreter rasterizes the
page description file and compresses the image pattern into memory using compression
technology.
The interpreter outputs compressed raster data through the image frame buffer memory to
the Fiery E10 interface board. The raster data is supplied to the print engine, which then
renders the final image on paper at full rated engine speed.
A single 512MB high-speed DIMM (dual in-line memory module) in slot DIMM2 on the
motherboard holds the image data during printing.
When Fiery Scan uses the print engine as a scanner, the Fiery E10 acquires image data from the
print engine, stores it in memory, and transmits it to the computer that requested the scan.

FUNCTIONAL DIAGRAM 59
Functional diagram
External Fiery E10 Print Engine

devices
Motherboard
CPU
Memory
Unused slot
PCI-E
DIMM 2
unused PCI-E
Interface
board
Dongles USB 2.0 (x2) Intel 3100
SATA 4 SATA 2 SATA 0 HDD

SATA 5 SATA 3 SATA 1
Network port
Networked Upper RJ-45 Print Engine Print
computers Straight-through interface Engine
cable Lower RJ-45
Crossover cable
FAN 1 Super Serial port

FAN 2 I/O (unused)
+3.3/+5/12V DC
Power supply
PCI bus
AC power
F IGURE 20: Fiery E10 functional diagram

BEFORE YOU GO TO THE CUSTOMER SITE 60
Before you go to the customer site

Before you make a service call to a customer site, talk to the customer on the phone, and
check the following items:
1. Does the Print Engine work?
If the Print Engine works, but the user cannot print the Fiery E10 Test Page, a service call is
probably required.
2. Is the failure caused by a simple operating problem?
Is there a printing problem?

Does the Fiery E10 Test Page fail to print?
Does the Fiery E10 fail to respond to a print command?
Does printing seem to take a long time?
Is print quality poor?
Does the Fiery E10 fail to appear in the list of printers?
If the answer to any of these questions is yes, refer the customer to Configuration and Setup
on the User Documentation CD or Command WorkStation Help.
If the customer has followed the suggested corrective actions and has failed to solve the
problem, be prepared to make a service call. Keep a log of the failures the customer has
observed.
3. Has the customer made any network changes?
If network changes have occurred, request that the customers site administrator verify the
Fiery E10 network requirements.
4. Is the user having printing problems with a particular image file?
If there are problems with files from particular applications, the user may be more successful
using different print settings.
If your telephone call fails to solve the problem, proceed to the next phase, the preliminary
on-site checkout.

ON-SITE CHECKOUT 61
On-site checkout
Before you remove the Fiery E10:
Make sure that the external cables are connected properly.
If all the connectors are in place and the problem still exists when the Print Engine is powered
on, proceed to the next phase of troubleshooting.
N OTE : For convenience, the procedure To check internal connections on page 18 is repeated
here under Troubleshooting.
See other documentation for guidelines when disassembling, checking, and reassembling the
Print Engine.
decide to replace any parts of the Fiery E10, make sure to verify all cables and connections. If
you have verified external connections, check the internal connections.

Checking connections
decide to replace any parts of the Fiery E10, make sure to verify all cables and connections. If
you have verified all external connections, check the internal connections.
SW LED
2
5
1
Power supply
SW
6
J25
Enclosed fan
4
17
18
CPU fan 1a J25 detail
3 1b 1c
2
5
6
HDD
Soft Power button Service board
Cable key From To
1. Power supply cable Power supply a. CPU power connector, 4-pin (PW2)
b. Motherboard power connector, 20-pin (PW1)
c. HDD power connector
2. HDD data cable HDD Motherboard connector SATA 0
3. CPU fan cable CPU fan Motherboard connector FAN 1
4. Enclosed fan cable Enclosed fan Motherboard connector FAN 3
5. SW LED cable Front panel soft power button Motherboard connector J25, pins 2 and 4, see J25 detail
6. SW cable Front panel soft power button Motherboard connector J25, pins 6 and 8, see J25 detail
7. Service board cable Service board connector J1 Motherboard connector J26
F IGURE 21: Cable diagram

TO CHECK INTERNAL CONNECTIONS

N OTE : Before you touch any parts inside the Fiery E10, make sure that you wear an ESD
1. Make sure that all Fiery E10 cables, devices, and DIMMs (dual in-line memory modules) are
present, intact, properly aligned, and well seated in their connectors.
2. Specifically check the following for proper installation in the pan: power supply, HDD,
enclosed fan, motherboard, motherboard components (see page 21).
3. Specifically check motherboard cable and component connections:
Motherboard silk-screened label Component or cable

DIMM1; DIMM2 Socket unused; Socket for standard DIMM
[socket outline, no label visible] PLCC32 socket for BIOS chip
SATA0 HDD SATA data cable
FAN3 Enclosed fan cable
N OTE : Airflow is out.
[on CPU, no label visible] CPU cooling assembly
FAN1 CPU cooling assembly fan cable
PCIE Interface board
PW1 Power supply with attached cable to 20-pin for MB power
[coin outline, no label visible] Battery (see Specifications on page 55)
J25 Soft power button with two attached cables (2 wires each):
SW LED
17 18
SW LED wires are red and black to J25, pins 2 &4

SW
SW wires are red and yellow to J25, pins 6 &8
N OTE : Four wires left to right: red, black, red, yellow
PW2 Power supply with attached cable to 4-pin for CPU power
J26 Ribbon cable to Service board at J1
JP1 [CMOS 3-pin jumper area] Jumper position (see page 33)
4. Specifically check all other power supply cable connections in the pan:
Location Component or cable

HDD Power supply with attached SATA power cable
5. If, after you verify connections, one or more Fiery E10 components is still not receiving power,
check the Print Engine and its internal interface to the Fiery E10
(for information, see the documentation that accompanies the Print Engine).

SYMPTOMS AND SOLUTIONS 64
Symptoms and solutions

Refer to the following table for various problems and possible actions. To learn possible causes
and solutions for a specific error condition, find the symptom in the charts and perform the
appropriate suggested actions in the order listed in the numbered steps. Verify functionality
after each numbered step. Proceed to the next numbered step only if the problem persists. For
example, in the steps:
1. Check and reseat the print engine interface cable between the Fiery E10 and the print engine.
2. Replace the print engine interface cable.
Perform step 1, and then verify functionality. If the problem is gone, do not perform step 2.
TABLE A Fiery E error conditions
10
Symptom Possible cause Suggested action

Startup
Fiery E10 starts up One of the following: 3. Check and reseat the interface cable between the Fiery E10 and the print
and then shuts down Faulty connection engine.
between Fiery E10 and 4. Replace the interface cable.
print engine 1. Clear the CMOS (see page 32).
Corrupted BIOS 2. Listen for the power supply fan and feel for airflow.
Faulty power supply If you do not feel air from the power supply fan, you may need to replace a
Faulty motherboard faulty power supply.
Faulty CPU 3. Replace the motherboard.
Faulty interface board 4. Replace the CPU.

5. Replace the interface board.
Fiery E10 starts up, One of the following: Clear the CMOS (see page 32).
but very slowly Corrupted BIOS
The Clear CMOS
procedure was not
performed while
replacing a hardware
component (DIMM,
CPU, HDD, or
motherboard)
Fiery E10 starts up, but One of the following: 1. Check and reseat the interface cable between the Fiery E10 and the print
the Fiery screens on the Faulty connection engine.
Control Panel are between Fiery E10 and 2. Replace the interface cable.
unavailable for more print engine
than 10 minutes 3. Reinstall system software.
Corrupt system software 4. Replace the interface board.
Faulty interface board

TABLE A Fiery E10 error conditions (Continued)

Startup (continued)
Fiery E10 starts up, and stays One of the following: 1. Make sure that the Fiery E10 service switches are both set to OFF for Normal
on, but does not reach Idle Service switches are not operation (away from ON).
set for Normal operation 2. Power off/on the Fiery E10.
System software 3. Reinstall system software.
is corrupt 4. Reseat the cables to the HDD.
HDD is faulty 5. Replace the HDD cable.
Missing or faulty 6. Replace the HDD.
DIMM(s), or faulty
7. Check the DIMM(s) and reseat them to remove any oxidation on the
DIMM connections connectors.
Motherboard 8. Clear the CMOS (see page 32).
is faulty
9. Replace the motherboard.
CPU missing or faulty
10. Replace the CPU.
User authentication Faulty interface Check connections of the interface board and replace associated cables or the
feature of the Print connections interface board, if necessary.
Engine does not work


System problems
Clock is slow; time listed One of the following: 1. Replace the battery on the motherboard, and then update the time in
on Configuration page is Missing or dead battery Fiery E10 Setup.
earlier or later than the on the motherboard For information about Fiery E10 Setup, see Configuration and Setup on the
actual time
Faulty motherboard User Documentation CD.
2. Clear the CMOS (see page 32).
System performs slowly or One of the following: 1. Check that the DIMM is installed in the correct slot (see page 24).
hangs periodically Missing or faulty 2. Reseat to remove any oxidation on the connector.
DIMM(s), DIMM
3. Reseat the cables to the HDD.
installed in wrong slot, or
faulty DIMM 4. Replace the HDD cable.
connections 5. Replace the HDD.
Faulty HDD 6. Make sure that the CPU on the motherboard is present and firmly seated and
that the fan cable is connected.
Overheated or faulty
CPU 7. Replace the CPU.
Faulty motherboard 8. Clear the CMOS (see page 32).

Enclosed chassis fan is Fan is faulty Replace the chassis fan (see page 35).
noisy, or is not producing
air


System software installation
USB flash drive method: One of the following: 1. Make sure that the Fiery E10 service switch 1 is set to ON and service switch 2
Fiery E10 remains on for 30 Service switches are set to is set to OFF.
minutes (or longer) after the wrong mode If the service switches are in the wrong position, power off the Fiery E10, set
beginning installation
Fiery E10 must be reset the switches correctly, power on, and allow the installation to resume.
Faulty USB flash drive 2. Power off the Fiery E10, wait 10 seconds, and then power on again.
Faulty HDD cable 3. Check the LED on the USB flash drive.
or HDD If the LED is not blinking (remains off or solid), the flash drive may be
Corrupted CMOS improperly seated. Power off the Fiery E10, reseat the flash drive, power on,
and then allow the installation to resume.
Faulty motherboard
4. Retry the installation using a different USB flash drive.
Faulty CPU
6. Replace the HDD cable.
7. Replace the HDD.
10. Replace the CPU.
USB flash drive method: One of the following: 1. Power off the Fiery E10, reseat the flash drive, power on, and then allow the
During installation, the Faulty or improperly installation to resume.
LED on the flash drive seated USB flash drive 2. Retry the installation using a different USB flash drive.
remains off or solid
(not blinking) Faulty motherboard 3. Clear the CMOS (see page 32).
Faulty HDD 4. Replace the motherboard.
6. Replace the HDD cable.
7. Replace the HDD.


System software installation (continued)
Network port method: One of the following: 1. Make sure that the Fiery E10 service switches are both set to ON.
Installation stalls for 5 Service switches are set
minutes (or longer) while If the service switches are in the wrong position, click Cancel on the installer
incorrectly. screen. Power off the Fiery E10, set the service switches correctly, click Finish
downloading file 1 of 3
Wrong RJ-45 port on the installer screen, and then retry the installation.
Wrong or faulty RJ-45 2. Make sure that you are using the COPIER port not the LAN port.
cable 3. Make sure that you are using a cross-over cable.
Faulty motherboard The COPIER cable is a cross-over type, and may be used for system software
installation. If the cable appears damaged, replace it.
Network port method: One of the following: 1. Reseat the cables to the HDD.
Installation stalls for 20 Faulty HDD 2. Replace the HDD cable.
minutes (or longer) while
downloading file 2 of 3 Faulty motherboard 3. Replace the HDD.


Network
If you suspect a network problem, keep in mind the following:

If the Fiery E10 does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet
hardware address.
Conflicting network settings may be set in Setup and on the customers workstation.
Inappropriate Setup options may cause printing problems.
Missing or incorrectly placed printer description files may cause application-specific printing errors.
For additional information, see Configuration and Setup on the User Documentation CD.
Unable to connect to the One of the following: 6. Make sure that the network cable is the correct type and connected to the
network; or neither LED Wrong cable. Do not use designated LAN port on the Fiery E10 connector panel.
on the 10/100/1000BaseT a cross-over cable.
7. Check the cable connection to the network.
network connector is lit 8. Replace the cable with a new or tested cable.
Wrong port. Do not use
the COPIER port. The 9. Request that the network administrator check Network Setup.
COPIER port is reserved 10. Request that the network administrator check other devices on the network.
for the Print Engine If other devices are not functioning, there could be a problem with the
interface and for network.
installing system software
from a PC. 11. If the rest of the network is functioning properly and the problem persists,
Clear the CMOS (see page 32).
Faulty network cable or
12. If the rest of the network is functioning properly and the problem persists,
connection replace the motherboard.
Faulty network
Faulty Ethernet interface
on the motherboard


Network (continued)
System starts up slowly One of the following: 1. If the problem persists, request that the network administrator change the
(seems to hang) and the default in Fiery E10 Network Setup.
Normal behavior
Configuration page 2. If neither LED on the designated network port is lit on the Fiery E10, check
displays an error on the IP System is searching for a the cable connection to the Fiery E10 and the network. Make sure that the
Address line under nonexistent DHCP cable is the correct type.
Network Setup server. DHCP is enabled 3. If the network cable is the correct type and is properly connected to the
by default on the Fiery E10, connect a new network cable to the Fiery E10.
Fiery E10, but the
4. Request that the network administrator check other devices on the network.
customers network is not
using DHCP. If other devices are not functioning, there could be a problem with the
network.
If the customers network
is using DHCP: 5. If the rest of the network is functioning properly and the problem persists,
Clear the CMOS (see page 32).
Network cable
or connection
is faulty
Network is faulty
Ethernet interface on
the motherboard is faulty
Scanning
Problems with scanning Loose, incorrect, or missing 1. Check and reseat the interface cable between the Fiery E10 and the print
files or with the Fiery E10 interface connection engine.
detecting scanned files between the Fiery E10 and Make sure that the cable is the right type (cross-over RJ-45).
print engine 2. Power off/on the print engine.
3. Replace the interface cable.


Printing
N OTE : Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a test page to
make sure that the print engine itself does not need servicing or adjusting.
Test page fails to print Print engine is not 1. Make sure that the print engine is powered on and ready to print.
ready to print 2. Check the print engine control panel for indications or messages about the
print engine status.
There is a problem with the 1. Make sure that the Fiery E10 power button LED is lit. If not, press and hold the
connection between the power button for a few seconds to turn on the Fiery E10.
Fiery E10 and the print 2. Power off/on the print engine.
engine 3. Make sure that the Network Scanning option is available from the print
engine control panel.
4. Check again that the print engine interface cable is present and properly
connected to the Fiery E10 and the print engine.
5. Check again that the print engine interface board is present and properly
connected to the motherboard.
7. Replace the print engine interface board.
8. If the problem persists, you may need to service the print engine.
Corrupted system software Reinstall system software.
Faulty HDD Replace the HDD.

If replacing the HDD does not correct the problem, make sure you install
the old HDD back in the Fiery E10.


Printing (continued)
Fiery E10 appears on the list PostScript error Make sure that Print to PostScript Error in Setup is set to Yes. Check for error
of printers on the messages on the Fiery E10 output.
customers workstation, but
certain jobs do not print
Application problem 1. Print a job from a different application to determine if the problem is
associated with a particular application.
2. Make sure that the connection between the Fiery E10 and the workstation is
working by downloading a test page from the workstation or printing a
simple file, such as a text file.
3. Resend the problem file.
Configuration page is Missing, incorrect, 1. Check the DIMM(s) and reseat them to remove any oxidation on the
completely or mostly blank or faulty DIMM(s) connectors.
Corrupted system 2. Reinstall system software.

software 3. Clear the CMOS (see page 32).
A print job stalls or stops PostScript or application 1. Cancel the Fiery E10 print job.
after one or a few pages error 2. If this fails to clear the problem, power off/on the print engine.
Missing, incorrect, or faulty 1. Power off the Fiery E10; check for missing DIMMs and reseat the DIMMs to
DIMM(s) or faulty DIMM remove any oxidation on the connectors.
connections 2. Clear the CMOS (see page 32).


Color quality is Problem with the Test the print engine and service, if necessary (see the service
not consistent print engine documentation that accompanies the print engine).
File or application 1. Print a different color Test Page from another application.
problem 2. If the quality of the Test Page is good, there may be a file or
application problem.
Out of calibration or 1. Start ColorWise Pro Tools from a client computer, click the Calibrator icon,
and then click Restore Device in the Calibrator window.
calibration information/
curves on the active Restore Device restores the Fiery E10 calibration information to factory
partition are corrupted defaults.
If restoring default calibration does not solve the problem, you may need to
service the print engine.
2. If restoring default calibration fixes the color quality, the custom calibration
may have been the cause of the problem. Request that the site administrator
recalibrate the Fiery E10. For details, see Color Printing on the User
Documentation CD.
3. If the problem persists after recalibration, the calibration information on the
HDD may be corrupt. Reinstall system software.
4. If the problem persists, the HDD may be corrupt. Verify that all HDD cabling
is correct.
5. If HDD cabling is correct, you may need to replace the HDD.


Print quality is poor Missing or outdated Make sure that the appropriate printer description file is installed.
printer description file
For information about printer files, see Printing on the User Documentation
CD.
Application cannot find

the appropriate printer
description file
Problem with the Test the print engine and service, if necessary (see print engine service
print engine documentation).
Out of calibration or
1. Start ColorWise Pro Tools from a client computer, click the Calibrator icon,
calibration information/
and then click Restore Device in the Calibrator window.
curves on the active
partition are corrupted Restore Device restores the Fiery E10 calibration information to factory
defaults.
If restoring default calibration does not solve the problem, you may need to
service the print engine.
2. If restoring default calibration fixes the color quality, the custom calibration
may have been the cause of the problem. Request that the site administrator
recalibrate the Fiery E10. For details, see Color Printing on the User
Documentation CD.
3. If the problem persists after recalibration, the calibration information on the
HDD may be corrupt. Reinstall system software.
4. If the problem persists, the HDD may be corrupt. Verify that all HDD cabling
is correct.
5. If HDD cabling is correct, you may need to replace the HDD.


Pages come out blank, Loose cable connection 1. Check again the print engine interface cable and connection
or tinted with green or between the Fiery E10 at the Fiery E10 and the print engine.
some other color and the print engine 2. Power off/on the print engine.
Problem with the Test the print engine and service, if necessary (see the service
print engine documentation that accompanies the print engine).
If the user can print the Configuration page from the print engine control panel but cannot print a job from a computer on the network,
request that the network administrator do the following:
Check all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.
Activate the network and use it to communicate with other printers.
Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and gateway address) match the
settings used in the network.
N OTE : EPS file generation is not completely standardized among applications. Some users may encounter problems while printing certain
EPS files.

CHECKING THE NETWORK 76
Checking the network

Printing problems may arise if the network hardware or software is not set up properly or does
not match network settings on the Fiery E10. Problems may also arise when printing from a
specific application or printing a particular file.
Most of these problems show up as printing problems and do not necessarily indicate a
Fiery E10 malfunction. The customers site administrator can eliminate many printing
problems without requiring you to make a service call. The site administrator deals with:
Error conditions on the Print Engine
Network connection problems that result in the Print Engine not appearing in the list of
printers on the customers computers
N OTE : If the Print Engine does not appear in the list of printers on the network, there may be
another device on the network with the same IP address.
Conflicting network settings in Setup and on the customers computers
Printing problems caused by inappropriate Setup options
Application-specific printing errors caused by missing or incorrectly installed printer
description files
Printing to the Fiery E10

If the customer can print the Fiery E10 Test Page but cannot print a job from a computer on
the network, you may have to make a service call. However, first Make sure that the site
administrator has done the following:
Checked all components of the network, including cables, connectors, terminators,
network adapter boards, and network drivers.
Activated the network and used it to communicate with other printers.
Confirmed that the applicable network settings in Setup (such as AppleTalk zone,
IP address, subnet mask, and gateway address) match the settings used in the network.
When you make a service call, check the Fiery E10 connector panel to make sure that the
appropriate network connection is in place. Print quality problems are difficult to trace.
Before you try to troubleshoot print quality problems, print a Test Page to make sure that the
Print Engine does not need servicing or adjusting. Also, Make sure that the correct paper is
being used in the Print Engine.
N OTE : EPS file generation is not completely standardized among applications. Some users
may encounter problems while printing certain EPS files.

PRINTING TO THE FIERY E10 77
If the printer does not print

The following table lists possible causes and solutions when the printer does not print.
TABLE B Causes and solutions when printer does not print

Possible Cause Solution
Is the power on? Press and hold the power button on the Fiery E10 to turn it on and/or when the Fiery E10 is
ready, power on the Print Engine.
Is the Print Engine interface Make sure that the Print Engine interface connectors are properly connected to the Print
connector properly connected? Engine and the Fiery E10.
Is the specified paper loaded? Load the specified paper in any of the input trays.
Can you print a Test Page from If you cannot, the Print Engine may be out of order. You may need to service the Print
the printer driver? Engine.
Enclosed fan not present or not Verify that the enclosed fan is present, oriented correctly, and functioning (see page 35).
functioning.
Other printing problems

The following table lists other printing problems and what to do about them.
TABLE C Other printing problems

Problem Action
An image is printed on the Reload the paper in the paper tray upside down.
reverse side of the paper.
Multiple pages are fed through Remove all the pages from the paper tray and fan them gently before reloading.
the Print Engine at once.
Paper misfeeds occur frequently. Check the paper size settings. Use the recommended paper. Avoid using curled, folded,
wrinkled, perforated, or glossy paper.
It takes too long to complete the The data is so large or complex that it takes additional time to process. If the Data indicator is
print job. blinking, data is being processed. Wait until it is finished.

INDEX 79
INDEX
Numerics D
10/100/1000BaseT 45 damage, reporting 6
diagnostics
A network 69, 70
AC power switch 11 printing 71, 72, 73, 74, 75
airflow direction 18, 35, 42, 66 DIMMs
configuration 24, 55, 58
B removal and replacement 24
battery 26, 55, 66 DVD, System Software 47
BIOS, motherboard 18, 25, 63
bracket, CPU mounting 27, 29 E
EMC approvals 56
C enclosed fan 17, 18, 35, 62, 66
cables errors 69, 70, 71, 72, 73, 74, 75
checking 61 ESD (electrostatic discharge) 6, 19, 21
CPU fan 28, 31 exploded view 10
enclosed fan 17, 62
HDD 41 F
service board 19, 63 fan
soft power button 19, 20, 62, 63 CPU 28, 31
cables, power supply 38 enclosed 17, 35, 42, 62
chassis fan. See enclosed fan
checking H
cables 61 hard disk drive (HDD)
network connections 76 proper handling 39
clearing the CMOS 24, 31, 32, 33, 41 removal 41
clock 66 system software 39
CMOS 24, 31, 32, 41 heatsink, CPU 28, 31
CMOS jumper 33
Configuration page 43 I
connecting to the network 45, 76 interface board 22, 58
cooling assembly, CPU 28, 31 IP address 6
COPIER port 48
CPU 2731 J
cooling assembly 28, 31 J25 17, 19, 20, 36, 62, 63
fan cable 28, 31 J26 19, 63
mounting bracket 27, 29 jumpers 33
removing 28, 29
L
replacing 30
LAN (local area network) 6
cross-over cable 48

INDEX 80
M
memory, configuration 55, 58
mounting bracket, CPU 27, 29
N
networks
connecting to 45, 76
supported 55, 58
O
on-board
battery 26
DIMMs 10, 24
P
pin assignments 38
PLCC32 socket 18, 25, 63
power
CPU fan 28, 31
power button, soft 11, 19, 20, 36
power supply 37
power switch, AC 11
precautions 6, 19, 21
printing
problems 76
Test Page 43
S
safety approvals 56
safety precautions 6, 19, 21
Soft power button 11, 19, 20, 36
system performance 66
system software, installing 47
T
Test Page 43
V
video board. See interface board
voltages 38

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DATE UPDATED PAGES PAGES CODE
04/2009 1ST EDITION 82 Y110830-5

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Fiery E10 50-45C-KM Color Server

EFI Part Number: 45078471

Copyright 2009, Olivetti

Soft power button 11

Connector panel and Service board interface 12

Shutting down and accessing the Fiery E10 for service 13

Accessing the Fiery E10 14

Removing and replacing the motherboard 19

Removing and replacing components 21

Y110830-5 Service Manual 3

Restoring functionality after service 42

Printing Fiery E10 pages 43

Verifying connection to the network 45

How the Fiery E10 operates 58

Before you go to the customer site 60

Symptoms and solutions 64

Checking the network 76

Printing to the Fiery E10 76

4 Service Manual Y110830-5

Generally, the Fiery E10 does not require regular maintenance.

F IGURE 1: Printing system

Y110830-5 Service Manual 5

6 Service Manual Y110830-5

When connecting or disconnecting the power cord:

Power Supply Cord Notice

Y110830-5 Service Manual 7

Lithium Battery Notice

8 Service Manual Y110830-5

Short Circuit Protection

Y110830-5 Service Manual 9

N OTE : For cable connector

F IGURE 2: Fiery E10 exploded view

10 Service Manual Y110830-5

Soft power button

Y110830-5 Service Manual 11

Connector panel and Service board interface

USB port Type A (2)

F IGURE 3: External hardware interface

12 Service Manual Y110830-5

Shutting down and accessing the Fiery E10 for service

TO SHUT DOWN THE FIERY E10

Shut Down Choose this selection

F IGURE 4: Menu options (2 of 3 screens)

5. At the next menu, choose Shut Down System.

Y110830-5 Service Manual 13

Accessing the Fiery E10

Print engine (right side)

Print engine (back)

F IGURE 5: Fiery E10 installed in the print engine

14 Service Manual Y110830-5

TO OPEN THE FIERY E10

Top screw locations (2) N OTE : The mounting

Soft power button

Bottom screw locations (2)

F IGURE 6: Accessing the Fiery E10

Y110830-5 Service Manual 15

Set the lid and screws aside.

Lid Screw to pan

HDD data cable

HDD power cable Screw (1),

F IGURE 7: Lifting the lid off the Fiery E10 pan

The Fiery E10 is now ready for inspection and service.

16 Service Manual Y110830-5

Soft Power button Service board